Admin, Finance & IT

The role:

Undertake designated specialist IT activities across multiple locations, to provide an effective IT service to colleagues, in accordance with agreed service standards, with minimal supervision, in support of the Royal Zoological Society of Scotland (RZSS’s) vision and mission.

Assist the Head of IT, and other IT staff, as needed in providing a professional service to all employees.

Some of the things you’ll do:

Provides technical support and resolves problems of a moderately complex nature (level 2) demonstrating first-class customer care and service:
Provides end-user support (such as, user coaching, minor physical repairs or replacement products) for all RZSS IT hardware (desktops, laptops, printers and peripherals etc).
Acts as the primary escalation point for issues escalated from level 1 IT support.
Leads on, troubleshoots and resolves level 2 IT issues in a timely and efficient manner, updating ITSM systems as appropriate and keeping the end user informed
Provides individual and/or group instruction and training to staff, and other RZSS personnel, on new or updated technologies.
Participate in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.

What we’re looking for:

Educated to Degree level in relevant subject or equivalent level of experience in a similar role.
Knowledge of a wide range of computer systems software, applications, hardware, networking, and architectures.
The ability to communicate technical issues, both verbally and in writing, to a varied user base
A broad understanding of best practice troubleshooting techniques to be able to provide IT support to staff with a customer-focused approach.

What you’ll get in return:

Starting salary between £31,531 – £32,413 (offer based on experience) with future salary progression up to £36,250 per annum
37.5hr working week (may require some weekend working)
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Access to Employee Assistance Programme (EAP)
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Please note:

This role has an open ended closing date. Shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications, as soon as possible.
Applicants who applied for the previously advertised role of IT Support Technician will not be considered for this role.
Applicants must have the right to work in the UK. RZSS are not in a position to sponsor candidates into the UK.

High Life Highland is looking for a technology all-rounder. We need someone who can lead ICT/digital transformation projects but can also turn their hand to configuring software/database systems, iPads and wireless access points. The scope is wide, but the sense of satisfaction is great as you support a variety of services within the organisation. You would be joining a small and friendly team with a vast skill set (project, technical and software development) so there is always the opportunity to learn from and run ideas past colleagues. Do you have the experience to support the ongoing digital transformation of the charity? If so, we would love to hear from you so we can talk about the role and also the benefits of working for us.

This exciting new role will play a key part in the PLANTS Project – Plant Listing at National Trust for Scotland, a three-year programme to survey, and update the plant inventories at the 39 major gardens owned and managed by NTS across Scotland. Accurate plant records are essential, to ensure legal compliance, safe management of the collections, and for supporting visitor engagement and research. Working with the newly implemented IrisBG database, this project represents a major investment in our plant collections and will result in up-to-date plant records across the Trust. The completed inventory will help us safeguard the collections and will provide our property and gardens staff with a reliable, accessible source of collections information for interpretation and visitor enjoyment.

The purpose of this post is to provide administrative support to the Project Manager and the rest of the PLANTS Project team who are based at NTS regional offices across Scotland. Reporting to the Project Manager, the post holder will be responsible for managing all travel, subsistence and communication for the Inventory Teams as well as for providing general administrative support. The role will also support the PLANTS Data Manager and Inventory Teams by processing data collected during the audit process, creating new records for unregistered plants, and supporting the maintenance of plant inventory information in IrisBG.

The Royal Botanic Garden Edinburgh is one of the world’s top four botanic gardens based on the quality, breadth and depth of our science, plant collections, public engagement, and education. We now have a new and exciting opportunity for an IT Support Technician to join our Estates & Technical Services department.

Working within a small team, you will be primarily responsible for providing on-site, technical support to the workforce and maintaining IT/AV equipment across all four of our Gardens. This will include delivering our Service Desk for 1st and 2nd line support including remote support to our Regional Gardens and hybrid workers. Administrative duties include maintenance of Active Directory and the IT asset register, developing secure configuration and deployment of end user devices; maintaining, deploying and repairing computer equipment and event AV set up and support. This role will give you the opportunity to expand your knowledge and experience by acting as the main ambassador for digital engagement across all four gardens and participating in a variety of projects around cyber security.

Applicants should have an SVQ Level 3, HNC in a related IT subject or equivalent experience, have excellent communication and customer service skills, be able to work autonomously and manage/prioritise your own workload and be able to deal with staff at all levels. In addition, you should have experience supporting Microsoft Windows, Apple MacOS, iOS and Android devices and have a good working knowledge of the Microsoft Office software portfolio.

Although we see this as a full-time role, consideration will be given to exceptional candidates looking to work on a part-time basis.
To apply please email recruitment@rbge.org.uk with:
• your cv
• a covering letter outlining the skills, knowledge and experience you’d bring to the post
• a completed equal opportunities questionnaire: EOQ form
Closing date: 17.00 (BST) Thursday 2 November 2023
Interview date: Thursday 16 November 2023
Recruitment information: visit our website for Job description and person specification

If you haven’t heard from us within 2 weeks of the closing date, please assume your application hasn’t been successful on this occasion. No recruitment agencies please.

To ensure the provision of an efficient and comprehensive professional People service to managers and staff across the Region/Directorate. Support the delivery of Regional/Directorate People-related strategic goals and objectives and the development of partnership relationships through discussion with the Regional Director/Regional Business Manager/Director of Service. As a member of the Trust’s People Team, contribute to the development of People policies, systems and practices and to the development and delivery of People projects on a Trust-wide basis.

Identify requirements for digital products then oversee their development and delivery through the various stages of the product lifecycle. Agree prioritisation with the Digital Product Manager and support them to deliver the product roadmap. There is a requirement to define, own and solve problems, balancing user needs with those of the wider organisation. The aim is to inspire visits, membership and donations to deliver the strategic objectives of the organisation.

The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built and natural heritage under its care.
The specific purpose of the role is to support the Content Manager and provide design and production support and expertise to internal teams. You will need to craft strong relationships across the Trust and help to plan, budget and manage activities and processes smoothly and efficiently from conception to completion.

Scottish Canals is an innovative, forward-thinking organisation dedicated to safeguarding a crucial part of Scotland’s heritage whilst stimulating business growth, job creation and income generation by helping to create stronger communities, attract new customers and income and working with and through empowered and motivated people.

We currently have an exciting opportunity for a Finance Assistant to join our team. The Finance Assistant is required to work within the Finance Team of 13, to deliver a high standard of financial service to our business units, whilst ensuring all financial deadlines are met and standards maintained. The focus of this role within the Finance Team is to manage income maximisation services through billing, customer management and recovery of outstanding debt, whilst supporting where required other members of the team.

Key Tasks:
• Set up new customer accounts and maintain existing account details within the accounts receivable ledgers.
• Processing accounts receivable invoices, contacting customers regarding the status of overdue payments and the status of outstanding invoices.
• Providing a high level of customer satisfaction managing in house and customer enquiries through email and telephone.
• Creating, maintaining, and cancelling Direct Debits
• Take over-the-phone card payments from customers.
• Credit Control using Credit Hound and supporting debt recovery partners.
• Preparing daily and monthly reconciliations and KPI reporting.
• Preparing reconciliations and providing supporting information to internal and external audit requests.
• Ad hoc project work as required.
• Achieve monthly and annual internal and external reporting timescales.
• Successful delivery of supporting financial evidence as required for audit and project related requests.
• Compliance with financial policy and procedure standards and scheme of delegation authorisation levels.
• Carrying out any other duties relevant to the post which may arise to ensure continuous service provision to the wider business.

Skills and Experience:
• Ability to work independently and to work well with others with good communication and teamworking skills.
• Excellent skills in maths and MS Excel, with proficiency in MS word required.
• Experience in accounting software, with SAGE accounting software being desirable not essential experience.
• The ability to handle large volumes of financial data with accuracy and attention to detail.
• Possess an understanding of reporting, recording and performance statistics.
• Excellent attitude and customer first service skills.
• The ability to manage competing priorities and have excellent organisational skills.

This is a permanent post based in Glasgow or Falkirk with hybrid working. The post holder is expected to hold a current UK driving licence.