Events

PURPOSE OF THE ROLE

This specialist role exists to drive and deliver a wide programme of events and activities within Newhailes primarily but also within the 2 satellite sites of Malleny and Inveresk Gardens and to source sales and new hospitality business opportunities for weddings, functions and corporate business and ensure operational delivery of functions and events to a high standard. The post-holder will work closely with visitor services staff and volunteers within the property to ensure that functions and events are conceptually sound, financially and operationally viable, and appropriate for the Edinburgh properties. The purpose of the role is to generate significant additional income to support conservation and learning at Newhailes, and to encourage new audiences to visit the properties. This post requires energy, creativity, ambition, and flexibility in order to create functions and events that drive visitors to Newhailes

KEY RESPONSIBILITIES

Weddings, Private & Corporate Events
• With the Catering & Hospitality Experience Manager develop and deliver a strategy for weddings, private & corporate events and the Eisenhower to achieve and exceed annual income targets
• Leading on the sales and marketing of weddings, private events and accommodation bookings at Culzean by:
o Managing all aspects of the enquiry handling process for weddings, private parties, corporate events and accommodation enquiries through to delivery and follow up activities
o Delivering exceptional visitor experience for all guests at Culzean
o Development of packages for weddings and events
o Managing and liaison with suppliers/clients
o Designing and the production of relevant promotional material in agreement with local and national standards
o Generating new sales and relationships; including attending trade shows
o Proactively developing relationships with key industry partners including local hotels, VisitScotland Business Tourism and destination management organisations/companies
o Ensuring that all administration, sales, finance and accounting process and procedures are complied with and all relative information is accurately recorded
o Ensuring that all events have a detailed itinerary/running order in place and distributed to relevant parties/departments
o Actively evaluating and analyzing all events post-delivery to ensure continued improvement

CONTEXT

We are looking for an experienced and talented individual to join the management team of our fantastic property, Pollok House. This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the future and what we do every day as a business: bringing people together and providing them with the greatest visitor experience. Set within Pollok Country Park, Pollok House is Glasgow’s “country house” and is a fantastic place to soak up the atmosphere of Scotland’s history. With its beautiful gardens, popular park café, famous art collection, busy functions business and events programme, Pollok House is a popular family-friendly visitor attraction in Scotland’s largest city. Pollok House boasts a range of private dining and entertainment space, as well as one of the most impressive interiors that oozes history and character, making it ideal for weddings, corporate events and functions.

KEY PURPOSE
The Visitor Services Supervisor – Weddings & Functions will develop and drive hospitality in its corporate and commercial capacity (weddings, private hire and corporate events) whilst working in conjunction with colleagues a busy programme of public events and activities.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are translated into pragmatic actions by staff, and, with delegated responsibility for weddings and functions, is the “face” of the Trust to visitors and corporate/private-hire clients. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work long and unsociable hours on occasion to achieve tough financial objectives. They will be outgoing, assertive, and approachable with a flair for innovative ideas.

SUMMARY
Providing technical and AV support for conference and banqueting events and the visitor attraction exhibition, including fault finding, problem solving and repairs.

MAIN DUTIES
• Setting up and operating corporate events to the highest standard
• Attend event client meetings alongside organisers and
Conference/Food & Beverage staff
• Correspond with event clients to plan their technical
requirements
• Provide technical support across the organisation to both internal
and external customers, staff and clients
• Start up and shut down of main exhibition
• Fault find and resolve any technical failures within events, the
exhibition or building
• Preventative maintenance and testing
• Attend and report at various company meetings
• Work with the maintenance department on general building
maintenance when required
• Assist in the day to day operation of the building and any ad hoc
technical failures
• Departmental training with colleagues where requested
• Maintain and service all technical equipment and tools
• Any other ad hoc tasks as requested by your departmental
manager.

QUALIFICATIONS / EXPERIENCE
We are looking for a highly motivated individual with experience in all aspects of corporate events; PAs and sound systems, microphones and wireless systems, projectors and video distribution, video conferencing, lighting and DMX systems, Mac and PC literate, dealing with clients remotely and face to face.

The ideal candidate must also have a willingness to learn and adapt to working across the other area of the business; the visitor attraction and its bespoke AV elements.
IPAF, PASMA, IOSH or NEBOSH certification also beneficial to the role.

TO APPLY: Send a covering letter and CV to Martin Todd, Technical Manager, martin.todd@dynamicearth.co.uk

The Place:

Xpress Recruitment are currently working in partnership with one of Scotland’s leading Corporate and Private Event Companies. As many industry sectors starts to re-open our client has experienced an above spike in bookings and enquiries regarding “Events and Wedding ” for late 2021 into 2022. To help support and continue to build on this encouraging sales pipeline our client is looking to recruit a new “Sales Manager” to be based at one of their Prestigious Venues based within the Edinburgh Lothian’s. Our client during lockdown has invested heavily in their internal infrastructure and like most organisation they have also gone through some painful restructuring with this now all behind them know they firmly belief this is a cracking opportunity for a sales driven individual to join the national sales team at this time.

The Job:

As the successful Sales Manager you will be fully responsible for generating “new business opportunities” for this unique venue as well as having the backing of a large brand to help you tag into additional resource to help you tailor your venue or other venue requests should clients require alternative choices. Working closely with the Venue GM and Regional Area Venue Sales Director you will concentrate in developing sales opportunities around 3 key sales revenue streams ” Private Weddings” “Seasonal Events as an example Xmas Party Nights or indeed focusing in on sales, events and community engagement. You will be responsible for developing the sales strategy, maintaining a detailed sales database which has been specifically designed and bespoke to the organisation and supporting the social media platforms.

The Person:

The ideal candidate for this Sales Manager role will currently be working in the events or Hotel MICE arena, or you might perhaps be from the leisure sectors in either a Sales Manager, Sales Executive, or a Sales Co-ordinators position. You will be focused on developing your sales career and bring with you all the motivation and drive that is needed for success. This is a great opportunity to work alongside a highly experienced team who have a fantastic track record in developing their employees and creating opportunities to develop.

A knowledge of Venues or indeed if you have been based within perhaps a Hotel environment and responsible for Wedding’s or Private events sales and you have a creative events mind and now looking to take that step into a sales focussed remit then this opportunity would be beneficial step

The Rewards:

Our client is offering a competitive salary of £30,000 plus bonus and package to the right candidate. If you want to hear more about this opportunity, please get in touch with the team @ Xpress today on 0131 440 1960.

The role

To assist in the planning and delivery of an engaging and innovative events and experiences programme at RZSS Edinburgh Zoo; enhancing visitor engagement whilst delivering income targets.

Some of the things you’ll do:

* Support and administer all of Edinburgh Zoo’s events and experiences; operational delivery of key aspects of events and continuous liaison with contractors, colleagues and partners.
* Assist with the development of an exciting and varied range of commercial events and experience products, to exceed visitor expectations and promote RZSS Edinburgh Zoo.
* Communicating key information to a diverse range of individuals, both internal and external to Edinburgh Zoo.
* Ensure that event set up, delivery and dismantle is timetabled appropriately in consultation with key teams.
* Work in partnership with EZ’s contract caterer, and in collaboration with all other departments of RZSS and external partners to ensure delivery of high quality events – specifically with Admissions/retail, Marketing Communications and Membership, IT and digital teams in respect of the sales & promotion of events and experiences.

What we’re looking for:

* Good achievement at Higher grade level (including English and Mathematics) or equivalent qualifications or experience.
* Assertive communicator, confident in dealing with queries from internal & external sources.
* Experience of working with minimal supervision, demonstrating good organisational and planning skills.
* Experience of providing first class customer care and service, including dealing with customer queries.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Please see the role profile for further information on what the role involves and essential/desirable criteria.