This specialist role exists to drive and deliver a wide programme of events and activities within Newhailes primarily but also within the 2 satellite sites of Malleny and Inveresk Gardens and to source sales and new hospitality business opportunities for weddings, functions and corporate business and ensure operational delivery of functions and events to a high standard. The post-holder will work closely with visitor services staff and volunteers within the property to ensure that functions and events are conceptually sound, financially and operationally viable, and appropriate for the Edinburgh properties. The purpose of the role is to generate significant additional income to support conservation and learning at Newhailes, and to encourage new audiences to visit the properties. This post requires energy, creativity, ambition, and flexibility in order to create functions and events that drive visitors to Newhailes


Weddings, Private & Corporate Events
• With the Catering & Hospitality Experience Manager develop and deliver a strategy for weddings, private & corporate events and the Eisenhower to achieve and exceed annual income targets
• Leading on the sales and marketing of weddings, private events and accommodation bookings at Culzean by:
o Managing all aspects of the enquiry handling process for weddings, private parties, corporate events and accommodation enquiries through to delivery and follow up activities
o Delivering exceptional visitor experience for all guests at Culzean
o Development of packages for weddings and events
o Managing and liaison with suppliers/clients
o Designing and the production of relevant promotional material in agreement with local and national standards
o Generating new sales and relationships; including attending trade shows
o Proactively developing relationships with key industry partners including local hotels, VisitScotland Business Tourism and destination management organisations/companies
o Ensuring that all administration, sales, finance and accounting process and procedures are complied with and all relative information is accurately recorded
o Ensuring that all events have a detailed itinerary/running order in place and distributed to relevant parties/departments
o Actively evaluating and analyzing all events post-delivery to ensure continued improvement

We’re inviting people who have a passion for history, a flair for presentation, and take pleasure in helping visitors enjoy our beautiful city to get in touch!

Purpose and Role;
• Give history a damn good telling
• Deliver authentic, high quality walking tours for our visitors, helping to create memorable moments
• Represent Mercat Tours and our city in a positive, professional manner
• Responsible for visitor safety and security
• Work as a positive, supportive member of our great team
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

Your Skills and Strengths;
• Passion for history, culture and Edinburgh!
• Excellent communication skills
• Friendly, energetic and helpful
• Responsible, reliable and trustworthy
• Thrives working in a team
• Adaptable and resourceful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

• Permanent role
• Part-time, flexible hours
• 10hrs per week minimum guaranteed
• Shifts vary in length from 2 to 7hrs per day
• Working hours 9am – 11pm
• Working week Monday to Sunday
• 3 month probationary period
• We are a Living Wage employer offering £13.35 pr/hr

• Your personal development and training is core to your time with Mercat
• Bike to work scheme
• Access to ASVA card
• Access to company holiday home
• Annual discretionary bonus

Audition Process
Stage 1: Successful applicants will be called by for an initial ‘meet the team’ chat by phone
Stage 2: A 3 x 10min online interview with 3 individual members of our team
Stage 3; 5min audition
Stage 4: Successful interviewees will be called for a second audition and storytelling workshop (approximate duration 2.5 hours) date to be confirmed after audition stage.
Stage 5: Successful candidates will be offered a permanent contract with a three-month probationary period. You will receive our award-winning, accredited training to deliver our 5 star visitor experience.

Areas covered in training
• Initial induction sessions to nurture and develop your guiding skills
• Storytelling practice with fellow trainees; peer to peer and online
• As skills progress, trainees share tours for the public supported by experienced Storytellers
• Full H&S, fire and first aid procedures

To Apply
Please send to by 21st Jan 22
• Application form – download here
• Covering letter (optional)
• 30sec max video – tell us about yourself and why you want to join our Mercat Support Team (youtube link preferred)

Please note the terms to apply – without both the application form and video your application will not be considered


We are looking for an experienced and talented individual to join the management team of our fantastic property, Pollok House. This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the future and what we do every day as a business: bringing people together and providing them with the greatest visitor experience. Set within Pollok Country Park, Pollok House is Glasgow’s “country house” and is a fantastic place to soak up the atmosphere of Scotland’s history. With its beautiful gardens, popular park café, famous art collection, busy functions business and events programme, Pollok House is a popular family-friendly visitor attraction in Scotland’s largest city. Pollok House boasts a range of private dining and entertainment space, as well as one of the most impressive interiors that oozes history and character, making it ideal for weddings, corporate events and functions.

The Visitor Services Supervisor – Weddings & Functions will develop and drive hospitality in its corporate and commercial capacity (weddings, private hire and corporate events) whilst working in conjunction with colleagues a busy programme of public events and activities.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are translated into pragmatic actions by staff, and, with delegated responsibility for weddings and functions, is the “face” of the Trust to visitors and corporate/private-hire clients. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work long and unsociable hours on occasion to achieve tough financial objectives. They will be outgoing, assertive, and approachable with a flair for innovative ideas.

Providing technical and AV support for conference and banqueting events and the visitor attraction exhibition, including fault finding, problem solving and repairs.

• Setting up and operating corporate events to the highest standard
• Attend event client meetings alongside organisers and
Conference/Food & Beverage staff
• Correspond with event clients to plan their technical
• Provide technical support across the organisation to both internal
and external customers, staff and clients
• Start up and shut down of main exhibition
• Fault find and resolve any technical failures within events, the
exhibition or building
• Preventative maintenance and testing
• Attend and report at various company meetings
• Work with the maintenance department on general building
maintenance when required
• Assist in the day to day operation of the building and any ad hoc
technical failures
• Departmental training with colleagues where requested
• Maintain and service all technical equipment and tools
• Any other ad hoc tasks as requested by your departmental

We are looking for a highly motivated individual with experience in all aspects of corporate events; PAs and sound systems, microphones and wireless systems, projectors and video distribution, video conferencing, lighting and DMX systems, Mac and PC literate, dealing with clients remotely and face to face.

The ideal candidate must also have a willingness to learn and adapt to working across the other area of the business; the visitor attraction and its bespoke AV elements.
IPAF, PASMA, IOSH or NEBOSH certification also beneficial to the role.

TO APPLY: Send a covering letter and CV to Martin Todd, Technical Manager,

We are Conifox Adventure Park, a fun family-run attraction located in Kirkliston, 20 minutes from the centre of Edinburgh. This year our sell-out Christmas Experience returns bigger and better than ever. Visitors can enjoy a walk around all our festive winter-wonderland: visiting Santa in his magical living room; writing their letter to Santa with Postman Pete, helping Mrs Claus decorate gingerbread men and showing off their dance moves in the Elf Disco Village!

What will this customer service-focused role of Christmas Experience Assistant entail?
As a Christmas Experience Assistant, you’ll perform a vital role as the public face of our Christmas Experiences event, ensuring that our customers have an enjoyable, positive and safe experience. You will provide excellent customer service, directing and interacting with guests to ensure they remain safe at all times.

Your duties will include, although not be limited to:
• Providing a high-level of service to customers visiting the Christmas Experience at all times
• Greeting customers and checking tickets
• Setting up and cleaning the Christmas Experience performance areas and routes to ensure everything is in position and ready for customers to arrive
• Clearing any hazards and controlling entry and exit of customers
• Monitoring guest flows and ensuring any social distancing measures are adhered to at all times
• Providing information to and interacting with guests within the performance zones where you are positioned
• To serve food and drink from our catering outlets within the Christmas Experience and Christmas Market

What will I need to be considered for this Christmas Experience Assistant vacancy?
• Excellent customer service skills, with the ability to work as part of a team within a public facing environment
• Flexible can-do attitude with an approachable and enthusiastic manner
• Ability to remain calm in emergency situations and make balanced decisions
• Although not essential, proven experience of marshalling for evening events would be highly advantageous

How do I apply?
For more information, or to apply for this position please send your CV to our Events Manager, Jonathan Brown –

The Place:

Xpress Recruitment are currently working in partnership with one of Scotland’s leading Corporate and Private Event Companies. As many industry sectors starts to re-open our client has experienced an above spike in bookings and enquiries regarding “Events and Wedding ” for late 2021 into 2022. To help support and continue to build on this encouraging sales pipeline our client is looking to recruit a new “Sales Manager” to be based at one of their Prestigious Venues based within the Edinburgh Lothian’s. Our client during lockdown has invested heavily in their internal infrastructure and like most organisation they have also gone through some painful restructuring with this now all behind them know they firmly belief this is a cracking opportunity for a sales driven individual to join the national sales team at this time.

The Job:

As the successful Sales Manager you will be fully responsible for generating “new business opportunities” for this unique venue as well as having the backing of a large brand to help you tag into additional resource to help you tailor your venue or other venue requests should clients require alternative choices. Working closely with the Venue GM and Regional Area Venue Sales Director you will concentrate in developing sales opportunities around 3 key sales revenue streams ” Private Weddings” “Seasonal Events as an example Xmas Party Nights or indeed focusing in on sales, events and community engagement. You will be responsible for developing the sales strategy, maintaining a detailed sales database which has been specifically designed and bespoke to the organisation and supporting the social media platforms.

The Person:

The ideal candidate for this Sales Manager role will currently be working in the events or Hotel MICE arena, or you might perhaps be from the leisure sectors in either a Sales Manager, Sales Executive, or a Sales Co-ordinators position. You will be focused on developing your sales career and bring with you all the motivation and drive that is needed for success. This is a great opportunity to work alongside a highly experienced team who have a fantastic track record in developing their employees and creating opportunities to develop.

A knowledge of Venues or indeed if you have been based within perhaps a Hotel environment and responsible for Wedding’s or Private events sales and you have a creative events mind and now looking to take that step into a sales focussed remit then this opportunity would be beneficial step

The Rewards:

Our client is offering a competitive salary of £30,000 plus bonus and package to the right candidate. If you want to hear more about this opportunity, please get in touch with the team @ Xpress today on 0131 440 1960.

The role

To assist in the planning and delivery of an engaging and innovative events and experiences programme at RZSS Edinburgh Zoo; enhancing visitor engagement whilst delivering income targets.

Some of the things you’ll do:

* Support and administer all of Edinburgh Zoo’s events and experiences; operational delivery of key aspects of events and continuous liaison with contractors, colleagues and partners.
* Assist with the development of an exciting and varied range of commercial events and experience products, to exceed visitor expectations and promote RZSS Edinburgh Zoo.
* Communicating key information to a diverse range of individuals, both internal and external to Edinburgh Zoo.
* Ensure that event set up, delivery and dismantle is timetabled appropriately in consultation with key teams.
* Work in partnership with EZ’s contract caterer, and in collaboration with all other departments of RZSS and external partners to ensure delivery of high quality events – specifically with Admissions/retail, Marketing Communications and Membership, IT and digital teams in respect of the sales & promotion of events and experiences.

What we’re looking for:

* Good achievement at Higher grade level (including English and Mathematics) or equivalent qualifications or experience.
* Assertive communicator, confident in dealing with queries from internal & external sources.
* Experience of working with minimal supervision, demonstrating good organisational and planning skills.
* Experience of providing first class customer care and service, including dealing with customer queries.

We offer a range of great benefits which can be found at

Please see the role profile for further information on what the role involves and essential/desirable criteria.

We are seeking an experienced, committed producer to take forward the 12th edition of the Hippodrome Silent Film Festival (HippFest) and become an integral part of the friendly and dedicated team, working on this unique and much loved festival.
HippFest is a high quality, eagerly anticipated event of national significance, with year-round activity and continues to grow each year in ambition, capacity, reach and impact. Having been forced to cancel our milestone 10th edition – the opening night of which coincided with the first national lockdown in 2020 – and then successfully navigated the move online in 2021, we approach our second decade with a strong reputation for excellence, inclusion and creative approaches to programming and audience engagement.
Our ethos is informed by:
• An inclusive and a non-hierarchical approach to silent film
• Exceptional, out-of-the-ordinary cinema experiences
• Accessibility and diversity in all elements of delivery
• The highest standards of presentation
• A programme which fosters discovery and challenge
• Productive partnerships between community, artists, and audiences
Working closely with FCT Festival Director, the Producer will oversee all Festival production processes and planning across the entire Festival structure, as well as taking responsibility for budgeting and financial management. You will be instrumental in bringing strategic ideas, practical application and vision to all festival activity and partner relationships, whilst leading and inspiring the festival team. This is an exciting opportunity to help shape HippFest in future years and work with a committed and dynamic team on one of Scotland’s best-loved film festivals.
The role requires: experience of strategic festival/event planning, delivery & evaluation; community/youth engagement; fundraising/securing sponsorship; creating, managing, monitoring & reporting on budgets; managing large scale accessible events; recruiting & managing staff & volunteers; maintenance of relationships with funders & stakeholders. You should have a knowledge of and passion for arts and culture, especially cinema (not necessarily silent or archive), and of arts marketing, with excellent communication, organisational planning, report writing, IT & research skills. You will have the capacity for multi-tasking & managing complex workloads under pressure, be positive thinking & self-motivated, committed to quality & attentive to detail.

Lifts and Tows Operator
The role involves working outdoors in a harsh winter environment, an ability to ski or snowboard at an advanced level is required. You will be often the first contact on site and a positive attitude is required. You will assist the Technical Ops team in the set up and close down procedures for the snow sports uplifts. Full training will be given.
• Skier or Snowboarder, you must be confident at getting around the ski area, especially in harsh weather conditions
• Preparing and maintaining the ‘Get on Ramp’ area throughout the day
• Excellent customer focus, being proactive in assisting skier and boarders onto the tows
• Maintaining vigilance at all times to identify areas of concern and H&S
• Been able to communicate clearly using the 2-way radio transmitters
• Liaising throughout the day with Tech Ops and Ski Patrol

Equipment Hire Team
The role will be to ensure that our clients have a smooth passage through the hire department. You would be involved in boot fitting and setting up skis and snowboards, as well as taking payments. Our Easy Rent system takes the customer from the online or onsite booking through to payment. We will operate both on and off-site options for the clients. Full training will be given
• Experience in working within an equipment hire area would be desirable
• Being attentive to the needs of the customer
• Guiding the customers through the process in a timely manner
• Potential to working across two sites
• Observing a high standard of cleanliness in the department in-keeping with current Covid -19 restrictions.
• Processing Card and Cash payments.

Two posts available:
Permanent, 22.2 hours per week
Temporary, 14.8 hours per week (until end of March 2022)

Based in Edinburgh, you will be part of a team delivering outreach and engagement
programmes and projects as part of the Learning & Engagement department of National Museums Scotland. Your role will be to plan, develop, manage and sustain learning programmes, and resources for audiences who currently do not visit or are underrepresented. These include visitors and groups with additional support needs; family and informal adult community learning groups from diverse backgrounds; young adults; and targeted schools who do not currently visit. This post will develop partnerships with external organisations to develop, sustain and consult with new audiences.

Educated to degree level, or equivalent, it is vital that you have a proven track record in
managing and delivering outreach and/or community engagement projects with internal and external partners. You must have experience of monitoring, evaluating and reporting on your work in line with strategic aims and objectives and have demonstrable success in working with external partners to sustain effective partnerships. Project and budgetary management skills are important. You must be able to travel to partner organisations and communities when and where appropriate.