Events

We have an exciting opportunity for experienced Retail & Reception Assistants who can deliver a welcoming, engaging and enjoyable experience for all customers and visitors, providing the highest level of customer service at all times whilst contributing to the commercial success of the service.

The roles will involve working in our shops at various venues including the Museum of Childhood, the City Art Centre, the Writers’ Museum and the Museum of Edinburgh.

The ideal candidate will be self-motivated and able to work well both independently and as part of a team.

We are recruiting for Full and/or part time roles. Typical working hours would be 9.15am – 5.15pm if working full days.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Would you like to be part of a team that welcomes 750,000 visitors a year?

Do you have a love of Edinburgh’s history, along with a head for heights?

We are looking for individuals who can deliver a welcoming, memorable and enjoyable experience for all the visitors and customers, ensuring that they receive the highest level of customer service at all times whilst contributing to the commercial success of our collection of unique venues.

Please note, this post will include weekend working and occasional evenings.

We are welcoming applications from candidates for full time positions (36 hours per week) part time (16 hours + per week) and also lunch time cover shifts (11:30 – 15:30 daily up to 5 days per week) & Weekend shifts (16hrs)

The post will give team members the opportunity to work throughout our amazing venues: Nelson Monument, City Art Centre, Museum of Childhood, Museum of Edinburgh, People’s Story, Writers’ Museum, The Scott Monument and Queensferry Museum.

The post will involve working both indoors and outdoors plus due to the historic nature of our building involves climbing and descending a lot of stairs, and if working at one of the monuments the chance to look out over the breath taking sights of the Capital from the best view point in the City!

We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Hours: 9.00am – 5.00pm

An exciting opportunity has arisen within the Hospitality Team for a Senior Event Sales Executive on board The Royal Yacht Britannia & Fingal. Once home to Her Majesty Queen Elizabeth II, The Royal Yacht Britannia is now one of the most luxurious events venues in the world where guests will experience the ‘event of a lifetime’. Exclusive dinners for up to 196 guests or drinks receptions for up to 450 can be hosted in the impressive State Apartments and stunning Royal Deck. Whatever the event, Britannia is the perfect setting for a wide range of exclusive evening events, including private events, product launches, gala dinners, staff incentives, and receptions.

Fingal, is Scotland’s first floating hotel and a former Northern Lighthouse Board ship. Providing the ultimate in luxury, this iconic ship, berthed in the historic Port of Leith, includes 22 beautifully styled cabins, all named after Stevenson lighthouses, where guests can choose from their own private balcony, a duplex cabin or, for that special occasion the stunning presidential suite.

Fingal provides an exciting events venue for us. The spectacular Ballroom seats 60 guests and features a retractable skylight, a Minstrel’s Gallery and our Ballroom complete with sweeping staircases, is overlooked by the Gallery Bar – making Fingal the perfect space for brand and product launches, private celebrations and weddings.

As our Senior Sales Executive you will help with the generation of new business leads and work within the Hospitality Team across The Royal Yacht Britannia & Fingal. You will ensure that the current and future needs of the business are met, create the sales & marketing plan for the next two years working with the Head of Sales & Events to capture the market, thus ensuring that our sales strategies are in alignment to grow our business and maximise revenue for the charity. Being a non-profit making charity, the proceeds from our Events goes back into the up-keep of both Fingal & The Royal Yacht, giving guests the opportunity to enjoy these two iconic ships for many years to come!

Company benefits include:

– 10% employer pension contribution (no employee contribution).
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum)
– Up to one week/5 days pro-rata, long service holiday entitlement.
– Hybrid working opportunities.
– Life Assurance.
– Employee Assistance Programme.
– Complimentary tickets.
– Staff discount in the Britannia Gift Shop, Royal Deck Tea Room and The Lighthouse Restaurant & Bar aboard Fingal.
– Free car parking.

The Senior Event Sales Executive role:

– To target new business opportunities for both venues.
– Deal with enquiries that come into the business, ensuring that requests are dealt with in a timely and efficient manner to maximise conversion to confirmed business.
– Play an active part in working with the team to convert key opportunities.
– Participate in sales initiatives such as client workshops, roadshows, trade missions, and tradeshows as and when required. Identify new accounts and build relationships.
– Create sales & marketing plans that will help to increase volume across both ships.
– Provide administrative support and diary management.
– To encourage and gain client information to generate new and repeat business.
– Coordinate and host site visits and familiarisation trips on board Britannia & Fingal with the support of the Head of Sales & Events and Marketing Team where necessary.

Key skills – what we are looking for from you:

The ideal candidate will have the following key skills and attributes:

– In-depth experience of sales/events in a 5-star or luxury business.
– Proven track record in managing high profile events.
– Commitment to delivering a high level of customer service.
– Great presentation and networking skills.
– Great customer relationship management skills and ability to negotiate.
– Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support.
– Conduct market research/telesales campaigns as required.
– Compile sales packs and ensure that an adequate supply of relevant stationery and brochures are in stock.
– Compile relevant weekly/monthly meeting memos, and reports for the Head of Sales & Events.
– Execute initiatives; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set.
– Attend and actively participate in daily and weekly business meetings.
– Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate activity.
– Organise comprehensive information describing the range of products and services offered by both ships and deliver this information through relevant sales resources and sales channels to existing and potential clients.
– Prepare and present the contribution, focus and activity of the proactive Sales Team to the Head of Sales & Events.
– Work with other departments to create an exceptional guest experience and build strong relationships.

You will have in-depth knowledge of the luxury 5-star market and have a well-proven track record of successful selling and managing high profile events. You will have experience in researching, planning and conducting on-site meetings with a highly effective and proactive approach. You will often be the first point of contact for any client, you will be a confident, dynamic self-starter, creative and well-presented. Delivering excellent customer service, you will hold a genuine passion for delivery, these will be essential in everything that you do.

Who we are looking for:

– Excellent organisational and planning skills.
– Having great oral and written communication skills and outstanding grooming standards.
– Ability to work well under time pressure.
– A professional appearance and personality, whilst still being friendly and approachable.
– Ability to communicate at all levels building internal relationships to gain greater product knowledge and understanding of each role to obtain complete support.
– A positive can-do attitude to inspire others around you.
– The right person will work with one of the most amazing teams within Hospitality.

It would be advantageous in this position for you to demonstrate the following capabilities:

– Knowledge of the local market.
– Knowledge of the hospitality industry.
– Strong connections within the luxury travel market.
– A passion for sales through to excellent client experience.

Working hours

Core hours of work are Monday to Friday 9.00am to 5.00pm, however due to the nature of this position some weekend and evening working will be required, and time in lieu will be given.

If you feel you have the personality, skills and experience we are looking for then we would love to hear from you.

How to apply

Please send your CV and a covering letter to: Diane.McRae@tryb.co.uk or postal applications to:

Diane McRae
Head of Sales & Events
The Royal Yacht Britannia & Fingal
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 17 February 2023

Interviews: TBC

Job Title: Theatre Technician
Contract Type: Permanent
Salary: £23,952 to £26,242 Pro Rata
Grade: FC05
Hours: 36 Hours
Locations: Lochgelly Centre, Carnegie Hall & Rothes Halls
Job Reference: ON000401

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity for a Technician to join our team within our Theatres. Your days and hours of working will flex to meet the business needs, and this will include regular weekend and evening work across our venues throughout Fife which will include Carnegie Hall, Lochgelly Centre, Rothes Halls and Adam Smith Theatre when it reopens in 2023.  There will also be the opportunity for regular additional hours due to our varied theatre and events programme.

You’ll work as part of a team responsible for lighting design, sound production, stage management and event coordination within a theatre and conference centre environment within our venues. Equipment maintenance and staff management of casual team members are also integral to the role.

The full job description can be found on our current vacancies page on our website.

About You

You will have previous technical experience ideally from a theatre background, and you will be able to demonstrate knowledge and working abilities across lighting, sound and AV. Flexibility will be required and access to transport is necessary, as there will be travel throughout the region to provide cover at all venues in OnFife.

How to Apply

If you would like to find out more information about this role before applying, please contact Tony Stevens, Theatre Manager tony.stevens@onfife.com for an informal chat about the role. When you’re ready to apply, please visit our current vacancies web page where you can download and complete an Application Form along with an Equal Opportunities Form and return these to hr.fct@onfife.com

The closing date for applications is midnight on Sunday 8 January 2023.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

SALARY £21,000 per annum

SUMMARY
Responsible for ensuring event enquiries are recorded in detail, planned effectively and well communicated to relevant departments. Assist in all aspects of the corporate hospitality sales function. Co-ordinate Christmas Party nights at Dynamic Earth.

KEY DUTIES
• Work closely with clients to ensure they are completely satisfied with all aspects of the organisation of their event.
• Liaise with relevant departments to ensure the events run smoothly both in terms of planning and ‘on the day’.
• Carry out site tours as required.
• Administer bookings thoroughly and efficiently, taking care to adhere to the systems in place for dealing with enquiries / bookings.
• Assist the Events Manager to produce detailed sales forecasting information for the Commercial Director.
• Compilation of detailed function sheets for each event for discussion at weekly sales/operations meeting.
• Attend weekly sales/operations meetings in order to thoroughly brief the operations team on all events.
• Work with the Sales Manager and events team to ensure the full potential of events business is met.
• Ensure the correct invoice procedure is used at all times.
• Contact events clients regarding feedback following an event.
• Work with all colleagues in a positive and constructive manner.
• Carry out any other duties to help ensure greater efficiency of sales / events department.

CHRISTMAS ACTIVITY

• Work on Social Media sales plan to produce relevant social media content for promoting Christmas alongside marketing team
• Work on Christmas e-mail shot campaign alongside marketing team
• Conduct regular sales activity including follow up of potential new bookings, chase calls to provisional bookings, promotional exhibition stands to prospect new Christmas party night bookings
• Administer Christmas party bookings efficiently following the systems in place for handling enquiries, taking bookings and entering into the booking system
• Produce the function sheets for all Christmas party nights along with table plans and liaise with suppliers and the internal team
• Provide a meet & greet service at all party nights throughout December
• Carry out Christmas competitor analysis
• Produce and analyse event feedback questionnaires via survey monkey
• Attend and contribute to the Christmas planning meetings

SKILLS/EXPERIENCE

Essential:
• Experience of organizing events within a multi-discipline hospitality and events organization
• Ability to work effectively under pressure
• Proven ability to meet multiple tight deadlines and organize concurrent projects
• Confident in building and maintaining business relationships and positive rapport with clients
• Strong communication skills are essential, both written and verbally
• Good time management and ability to prioritise
• Must be an excellent team player
• Ability to work unsupervised
• Experience using IT packages such as word excel and Microsoft is essential

Desirable:
– UK Degree or equivalent level qualification or gained experience in a relevant discipline
– Experience of an administrative role
– Experience of organizing events within a multi-discipline environment

CLOSING DATE: Sunday 20th November 2022

TO APPLY: Send a covering letter and CV to james.gray@dynamicearth.co.uk