Events

We are looking for a self-motivated and organised individual, to manage and develop Haddo House functions and events business and corporate private hires.

This role will ensure income opportunities are maximised in the context of consistently high standards of customer care and presentation.
Functions at Haddo House can range from intimate family dinners and tours to large corporate events and weddings for up to 250 guests. Every function requires the same level of planning and care, to deliver an outstanding product to our clients.
In addition to our busy diary of functions, we are also home to a variety of art groups, and provide support for annual performances from Haddo Arts Festival, Children’s Theatre & Choral and Operatic Society.

Due to upcoming modern family leave, an opportunity has arisen within the Macallan Distillery Experience on a 12-month fixed term contract.
The Guest Experience Executive builds, coordinates and delivers all events and experiences on the Estate from initial enquiry, delivery and experience follow up as well as managing guest satisfaction.
The Guest Experience Executive will actively engage with all guest groups from internal colleagues to UHNWIs to deliver 5* experiences in line with The Macallan brand, exceeding guest expectations at every stage.

Job Description
First point of contact for all guest experience and event enquiries received
Structure experience accordingly dependant on guest / market / brand requirements and ensure correct level of visit is offered
Liaise with Managers in all departments to put all requirements in place for each experience
Event Diary and AnyRoad software – update and review daily to ensure all enquiries are recorded and managed appropriately
Arrange all appropriate accommodation, transportation, and other experience elements including all invoicing and payment details
Construct and implement detailed plan and running order for all guest experiences, numbers may be from 2 to 200+ guests
Ensure that all guest touch points are kept up to date, relevant and appropriate to brand guidelines and standards liaising with our marketing colleagues
Public tours – update as required, and check that copy is accurate and make changes where appropriate. Ensure that all data collection requirements are in place and monitored and reported as required by the business
Be responsible for capturing all details of any visit/event ensuring accuracy to account for all costs to be invoiced out to markets. Liaise directly with our financial administrator to ensure that all experiences are paid/invoiced within the agreed timescales. Details of all costs and billing instructions must be with the finance administrator within 24hrs of the booking being made.

Skills And Experience
To be considered for this role you will be experienced within the events industry and have extensive knowledge of event planning and co-ordination. Organisational skills with attention to detail. Excellent verbal and written communication skills, ability to work under pressure, use initiative and have problem solving skills. Tenacity, drive and commitment to exceed guest expectations.

Employee value proposition
At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.

Hours: Full-Time
Duration: Permanent

We are currently recruiting for a Reservations and Events Co-ordinator to join our vibrant crew. You will work alongside the Reservations & Revenue Executive and report to the Head of Sales & Events.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 180 staff. This former floating palace of Queen Elizabeth II, is one of the most luxurious events venues in the world, where guests experience the ‘event of a lifetime’, with exclusive dinners for up to 176 guests and drinks receptions for 450, hosted in the impressive State Apartments and stunning Royal Deck. Whatever the event, Britannia is the perfect setting for a wide range of exclusive evening events, including product launches, gala dinners, staff incentives, and summer receptions.

Fingal is a luxury floating hotel, permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in 2019, she has been transformed into an exquisite 22-cabin boutique hotel and exclusive use venue by the award-winning team at The Royal Yacht Britannia.

As an exciting events venue for the city, Fingal’s spectacular ballroom seats 60 guests and features a moveable skylight (large enough to lower a car through), the perfect space for brand product launches or private celebrations, and the perfect complement to Britannia’s events and hospitality offering.

As our Reservations and Events Co-ordinator, you will be able to:

– Deliver a friendly, efficient and informative reservation service to all guests.
– Manage high levels of pre-stay communication with guests both verbally and written.
– Design individually tailored, accurately priced and fully personalised itineraries for each guest.
– Establish the needs of each individual customer and upsell the outstanding attributes of The Royal Yacht Britannia and Fingal.
– Support the Events Team.
– Carry out ad hoc events for both venues.
– Have some knowledge of hotel reservations.
– Since you will often be the first point of contact for any client, you will be confident, a dynamic self-starter, creative and well presented.
– Provide event administration.
– Personally identify training and development needs and discuss with the Events Manager.
– Attend sales event such as wedding fairs, familiarisation visits and networking events as directed by the Sales Team.
– Issue the client with the final invoice and post-event questionnaire 3 days after event, and to ensure receipt of payment within the contractual period. Chase clients for payments in case of invoice being settled after the event.
– Be on-call for events out with normal working hours and to attend if required.
– Work closely with the Hospitality and Events Manager in ensuring all rooms achieve a 4-star standard and maintenance required is noted continually and remedial action taken.
– Provide support to the Sales Team when required, for example in dealing with enquiries, conducting show-rounds and any additional request as required.
– Constantly seek ways to improve the service delivery for all events.
– Deliver excellent customer service, essential in everything that you do throughout the guest’s journey.

Key responsibilities:

– Efficiently and professionally handle luxury sales enquiries for the individual traveller/small travelling groups.
– Communicate appropriately to all customers via telephone, e-mail, face-to-face, booking agencies and third party booking websites, maintaining exemplary luxury standards and high levels of attention to detail at all times.
– Accurately administer all reservation details in booking systems, taking personal responsibility for the correct input of all statistics, ensuring up-to-date customer records are maintained.
– Prepare accurate written confirmation documentation for every booking taken and update correctly, after any amendments are made to the reservation, prior to guests’ arrival.
– Attention to detail and ability to multi-task in a fast-paced environment are essential.

Personality:

– Maintain a positive, can-do attitude that inspires those around you to perform to the best of their ability.
– Ensure a professional appearance and warm personality, while still being friendly and approachable.
– Ability to communicate at all levels, building internal relationships to gain greater product knowledge and understanding.
– Must have a strong desire to work in an incomparable 5-star sector.
– Previous knowledge or experience in the luxury market is essential.
– Must be able to communicate freely and eloquently with guests.
– Must have a good numerical and creative mind.
– Previous administration experience is necessary.

Working hours:

Core hours of work are Monday to Friday 9.00am to 5.00pm, however due to the nature of this position, some weekend and evening work will be required, and time in lieu will be given.

Company benefits include:

– 10% employer pension contribution (no employee contribution).
– 6 weeks/33 days pro-rata, annual holiday entitlement.
– Up to one week/5 days pro-rata, long service holiday entitlement.
– Life assurance.
– Performance and loyalty payment scheme.
– Employee Assistance Programme.
– Complimentary tickets and staff discount (Britannia and Fingal.
– Free car parking for staff.

If you feel you have the personality, skills and experience we are looking for then we would love to hear from you.

Please send your CV and a covering letter outlining why we should select you for this role to: recruitment@tryb.co.uk or postal applications to:

Diane McRae
Head of Sales & Events
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

We are looking for a self-motivated and organised individual, to manage and develop Haddo House functions and events business and corporate private hires.

This role will ensure income opportunities are maximised in the context of consistently high standards of customer care and presentation.
Functions at Haddo House can range from intimate family dinners and tours to large corporate events and weddings for up to 250 guests. Every function requires the same level of planning and care, to deliver an outstanding product to our clients.
In addition to our busy diary of functions, we are also home to a variety of art groups, and provide support for annual performances from Haddo Arts Festival, Children’s Theatre & Choral and Operatic Society.

JOB PURPOSE

This job exists in order to manage and develop Mar Lodge’s weddings and events business, corporate/private hire and sporting client support. The Wedding & Events Coordinator will ensure income opportunities are maximised in the context of consistently high standards of customer care and lodge presentation.

Events at Mar Lodge can range from intimate family dinners and tours to large corporate events and weddings for up to 200 guests. Every event requires the same level of planning and care to deliver an outstanding product to our clients which should exceed their expectations, be value for money for the client, whilst also giving a profit to the NTS. As Wedding & Events Coordinator you must have good self-motivation and organisational skills, but also be able to lead a team of other department members and exterior contractors to deliver the event as has been planned with the client in a smooth and professional manner.

Job Profile

Job Title: Creative Producer

Hours: 36 hours per week

Salary: £39,842.81 to £42,946.68 (PR9)

Location: A K Bell Library/Perth Art Gallery/Perth Museum

Responsible To: Head of Audiences and Learning

Responsible for: Events Coordinator (direct report), wider Events team

Contract Length: Fixed Term – 23 months

This post will require flexibility to include some evening and weekend working to meet the

Key Responsibilities:
• Lead on the planning, development, production, and evaluation of the events programme across Culture Perth and Kinross, including generating ideas and themes, sourcing performers, speakers, and freelancers, managing budgets, and overseeing the event delivery team.
• Lead the development and delivery of an annual contemporary arts weekend and Scots language and literature weekend including recruiting authors, artists, performers, community groups, and planning a rich programme of events across Culture Perth and Kinross venues.
• Build and maintain relationships with performers, partners, and creative practitioners across Perth and Kinross, Tayside, Scotland, and beyond.
• Lead and manage effectively the Events team to ensure teamwork, communication, planning and execution of events.
• Recruit a pool of volunteers to support event delivery.
• Oversee relevant budgets, event pricing, ticketing, fundraising applications, and other income generating activities related to events.
• Work closely with colleagues across other teams including Marketing, Learning and Engagement, Exhibitions, Library Services, and Operations to ensure effective planning, promotion, and delivery of events.
• Oversee completion event and operational plans, and risk assessments.
• Ensure monitoring and evaluation of events is planned, collected, analysed, reported on, and shared for internal improvement purposes, stakeholders and external funders.
• Provide progress and other reports to managers as required.
• Undertake any risk assessment and health and safety activity required to support public and employee safety.
• Represent and promote the work of Culture Perth and Kinross outside the organisation and undertake any other duties as reasonably required.

Some evening and weekend work will be required for this post.
This job description is not all encompassing. Over time the emphasis of the job may change without changing the general character of the job. Your duties may be reviewed from time to time and revised and updated in consultation with you to reflect appropriate changes.

Essential
➢ Experience of overseeing the development and delivery of a public events programme, particularly in a creative, artistic, cultural, or heritage context
➢ Experience sourcing and managing freelance creative practitioners, speakers, artists, performers, authors, or similar
➢ Interest in and sound understanding of the events industry across Scotland and/or the UK
➢ Exemplary leadership skills and experience managing staff and/or volunteers
➢ Excellent oral and written communication skills
➢ Good understanding of health and safety and risk management of public events
➢ Experience of managing event budgets
➢ Excellent understanding of ticket pricing and income generating strategies
➢ Commitment to social justice in all its forms
➢ Demonstrable understanding of excellent customer service
➢ Excellent administrative, project management, and organisational skills
➢ Understanding of best practice in terms of inclusive and fully-accessible events
Desirable
➢ Experience delivering events across multiple venues and sites
➢ Understanding of sustainable or ‘green’ event planning and delivery
➢ Understanding of evaluation methodologies and reporting
➢ Valid UK Driving License (to support transport of event items between venues)
➢ Personal Alcohol License

PURPOSE OF THE ROLE

To support the conservation of Culzean Castle & Country Park by generating income through food and beverage, weddings, private & corporate events and at all times delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies and procedures.

This role will focus primarily on the operational delivery and development of the food and beverage business for the initial 18 months due the current pausing of our wedding business, however, this role will start to develop and reestablish this part of the role from early 2025.

KEY RESPONSIBILITIES

Visitor Catering Experience
• Overall responsibility for the leadership and management and delivery of the catering facilities at Culzean Castle & Country Park. This includes, but is not limited to, the Home Farm Kitchen, Aviary Ice Cream parlour, Swan Pond takeaway outlet and castle tearoom.
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget.
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager for the park.
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results.
• Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.