Hospitality and Catering

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous restaurant, The Kitchen. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. As well as our beautiful restaurant we also have the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests.

The role? We are looking for a Pastry Chef to join our busy kitchen team on a part-time basis, working closely with the Head Chef to produce quality pastries and puddings and ensure exceptional standards of service are maintained, supporting other sections as required. You will prepare pastries, desserts and all sweet related dishes for our food outlets, as well as catering for weddings and corporate events. Part-time hours will be three days per week, but we are open to applications from those looking for a different working pattern.

The person? With a passion for all things sweet, you will be hardworking with an eye for detail and able to work effectively in a fast-paced environment. You should have worked in a similar role with proven skills in menu creation, stock management and controlling costs to maximise profit margins. Food hygiene certification, along with experience in baking, pastry preparation and decoration, is essential.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Our colleagues tell us they are proud to work here and value our commitment to their wellbeing. We offer a range of benefits including 6 weeks’ holiday, gym and shopping discounts, cycle to work scheme, private health cover and wellbeing support and resources

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on the Pastry Chef role to download an application pack and find out more about the role. If you decide that this is the role for you, email recruitment at recruitment@buccleuch.com with your CV and covering letter.

The closing date for applications is 27 September.

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JOB PURPOSE

Located at 215-217 Sauchiehall Street, the original Willow Tearooms building has undergone an extensive restoration in a bid to return the building to its former glory of when it originally opened in 1903.

Mackintosh at the Willow operates as a social enterprise creating training, learning, employment and other opportunities and support for young people and communities.  

As well as our iconic, fully licensed tearooms, roof terrace & street café; we also have meeting and events rooms, a creative learning and education department and an exciting exhibition and retail store.

We are proud of our fantastic afternoon tea’s and dining menus – from lunch to private dining. We are currently in Glasgow’s top 30 restaurants on TripAdvisor and continuing to grow our offering. If you’d like to join our team, read on below!

Join Mackintosh at the willow and work in a professional kitchen, training under full-time chefs (alongside our head chef) and learn more about the industry. You will have the opportunity to further develop or learn new basic cookery skills and work in a fast-paced environment alongside our talented kitchen team.

You will assist in key duties such and food preparation, waste management, stock replenishment and following safe food practices. All levels & experience will be considered!

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Control of section and service to a high standard

Share knowledge of the menu & offerings

Providing a friendly and efficient service

Share knowledge of Charles Rennie Mackintosh, Margaret Macdonald & Catherine Cranston (training provided)

Work as part of a team and skill share

Carrying out basic cleaning tasks

Adhering at all times to allergen controls

Adhering at all times to health and safety requirements

Taking and Placing customer orders

Handling cash & credit card machines

Bar tasks; pouring, serving and clearing drinks

Effective verbal communication.

Ability to work cooperatively with others.

Events set-up & table resets

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
Previous experience would be advantageous, but is not essential, as full training will be provided.
We would love to hear from people who can interact with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories.
The role is varied and covers everything for taking orders to serving food and drinks to our customers, being the best barista or a hot-shot ice-cream scooper, but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge, following best working procedures and taking pride in everything we do.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Manage stock and orders within assigned budget to maximize income and meet budget targets.
• Welcoming all visitors to the site and processing their Food & Beverage purchase in a friendly, efficient and professional manner.
• Assist all visitors with queries relating to Food & Beverage purchases or experience
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Wearing correct uniform, name badges, or PPE as required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• The general ongoing operational cleaning of all areas as necessary; toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies.
• To implement amendments to standard procedure as instructions may dictate.

Food & Beverage Duties
• To ensure good housekeeping of catering kitchens, serveries, front and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the hospitality coordinator.
• To assist with Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety Responsibilities
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

JOB PURPOSE

Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories. The role is varied and you may be creating the best barista coffee, making up a sandwich, hot food or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES 

To provide a consistently high standard of visitor care at all times 

Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; 

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act; 

Welcoming International visitors and aiding with specific needs. 

Welcoming groups in an efficient and warm manner     

Answering visitors’ queries about the site, education facilities and the local area; 

Providing information about the site, its history, contents, offers and merchandise; 

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid. 

 

To maintain excellent standards of site and personal presentation at all times  

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required; 

Ensuring site is ready to open and welcome visitors by the set opening time; 

Wearing correct uniform, name badges, or PPE as required.  

Reporting all instances of damage and wear and tear issues promptly to your line manager; 

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors. 

 

Other duties (as required) 

To ensure good housekeeping of catering kitchens, serveries and back of house areas. 

To ensure that catering merchandising is in accordance with NTS policy. 

To assist in achieving site catering targets and KPI’s. 

To actively upsell products and services to facilitate the visitor’s enjoyment. 

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.  

To work flexibly across departments and sites as needed.  

To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator. 

To assist with Hospitality events. Staff may be asked to work through into the night hours.  

Purpose of the role

The National Trust for Scotland opened stage one of a ten-year conservation program in summer 2019. The Hill House is now protected by a steel frame structure which incorporates walkways over the house and a new visitor center and café which delivers a unique heritage visitor experience.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction

We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES

To provide a consistently high standard of visitor care when –

Welcoming visitors to the café and working in an efficient and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Answering visitors queries about the catering offer.

Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

Ensuring the café is fully stocked and set up daily.

Wearing correct uniform, name badges, or PPE as required.

Working in harmony with other departments within the property.

Financial responsibilities –

To adhere to all financial procedures to include till operations and cash reconciliation duties.

Help achieve sales targets and membership recruitment targets.

Upsell products within the café.

Actively feedback visitor comments to line managers to improve offer, service and operation

Health and safety –

To ensure the site meets with the Health and Safety legislation in liaison with your department manager.

To ensure that visitors vacate the site at close of business and site is secured at end of the day.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Fyvie Castle and help generate the income that enables us to care for Fyvie Castle and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:

• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.

• Checking on how visitors are enjoying their experience of catering at Fyvie Castle and enquiring whether all their needs are met.

• Consistently presenting high quality plating of food.

• Promoting the National Trust for Scotland and the benefits of membership of it.

• To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary

• Wearing correct uniform, name badges, or PPE as required.

JOB PURPOSE

We are looking for a Kitchen Assistant to join our talented kitchen team and help in the day-to-day operation of the Food & Beverage operations at The Robert Burns Birthplace Museum.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

This role will be a support function for the established team of chefs – assisting in food preparation, kitchen cleaning and assisting in organising the space for a fast paced, high-volume café.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Assist the chefs with preparation of daily menu items

Contribute to food production as per the menu cycle / specification for all F&B outlets and event catering (corporate, hospitality, meetings etc)

Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are adhered to.

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.

Adherence to the COSHH Training provided and control of substances covered by COSHH.

Involvement in the upkeep and maintenance of kitchen equipment and environment

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

Ability to work as part of a team and the ability to foster and motivate a team.

Previous kitchen experience – sandwich making, preparing of ingredients.

The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.

An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.

A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

We are looking for friendly, attentive and reliable waiting staff to join our team.

The Fruitmarket’s café is popular with our exhibition audiences and with busy commuters, local residents, and tourists. Working hours will largely be during our regular opening hours (which are 9am to 6pm, 7 days a week) but the role also involves working events outside of these hours. The ideal candidate will be seeking between 14 and 25 contracted hours per week with flexibility to work more when required.

We are seeking a team member who will be passionate about table service and maintaining and improving the guest experience in the cafe. We pride ourselves on creating a fair and friendly work place with a package of staff benefits.

TO APPLY
Download the job description and equalities monitoring information survey from our website (linked below). Please read the job description and, if you wish to apply, email your CV, a statement outlining that you have the skills for the post, and your completed equalities monitoring information survey, to jobs@fruitmarket.co.uk with Waiting Staff as the email subject heading. We will also accept a CV and statement in video or audio file if you prefer. Apply by 5pm on Thursday the 5th of September.

JOB PURPOSE

To provide operational coordination and supervision of catering, retail, visitor services, and events at the Robert Burns Birthplace Museum in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:

Visitor services, catering, (including ordering, merchandising, sales targets)

Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests

Overseeing and ensuring that the sale of alcohol legislation is adhered to.

Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events

Duty management and oversight/maintenance of the property

Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required

Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager

Ensure the property social media is managed to generate interest, engagement and help drive visitors

Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.

Security of the Property.

Health & Safety procedures, emergency procedures, and environmental procedures.

Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.