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Hospitality and Catering

Visitor Services Assistant – Kitchen Assistant

Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
We are looking for a Kitchen Assistant to join our talented kitchen team and help in the day-to-day operation of the Food & Beverage outlets at Culzean Castle.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis. Perfect for those seeking a better work / life balance as the restaurant operates between 10am and 5pm – no more late nights!

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Assist the chefs with preparation of menu.
• Contribute to food production as per the menu cycle / specification for all F&B outlets and event catering (corporate, hospitality, meetings etc)
• Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are adhered to.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the F&B outlets.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Ability to work as part of a team and the ability to foster and motivate a team.
• Previous kitchen experience – sandwich making, preparing of ingredients.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Visitor Services Supervisor – Food and Beverage

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Food & Beverages Operation
• Assist with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food.
Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as
allergen measures/controls
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules.
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”,
being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s
obligations to minimise impact on the environment, through e.g., efficient.
use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may
be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site
and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within
the Catering Outlets.

Visitor Services Supervisor – Food and Beverage

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for catering and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation. The post is based at Culloden Battlefield Visitor Centre and reports to the Visitor Services Manager – Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Assisting the Visitor Services Manager – Food & Beverage in fulfilling a standard in all areas of Food Hygiene and Health & Safety within the context of the catering operation.
• Undertake the induction/ongoing training of staff on all front-of-house procedures, customer care and equipment cleaning.
• Provide support to the Visitor Services Manager – Food & Beverage by ensuring; daily and weekly record keeping; stock ordering and maintenance of associated records; waste management and development of staff rota’s.
• Undertaking duty management when required.
• Cash reconciliation
• Deputising for the Visitor Services Manager – Food & Beverage when required.
• Delivering a high standard of customer service.
• A leader within a team and taking a proactive approach to problems.
• Ensuring health and welfare of property staff, volunteers and visitors.

Department specific – catering

• To ensure the planning, preparation, presentation of food to the standards required by the Trust for a facility with estimated annual income target in excess of £750K.
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Food Safety Management Plan.
• Accountable for stock levels and working with Visitor Services Manager Food & Beverage to make key decisions about stock control.
• To lead in customer service for the team
• Responsible for analysing sales figures and forecasting future sales.
• Adhering to the sale of alcohol legislation.

Visitor Services Assistant – Food and Beverage

As a member of Culloden Battlefield’s Catering team, you will be working in a fast-paced and dynamic environment serving a large range of international and local guests. You will work as part of a larger, multi-department team to ensure an unforgettable visitor experience every time.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.
REQUIRED SKILLS, EXPERIENCE & ATTRIBUTES

Essential

• A warm, friendly and outgoing personality.
• Previous experience in a catering or customer-facing role, delivering impeccable customer care and food safety standards.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform, being well presented with a good standard of personal hygiene.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Safe systems of work are implemented effectively within all activities

Cook

Key Responsibilities
• Deliver a high-quality food offer for our high and low season, relevant to our Culloden customers (visitors, events and functions) and Visit Scotland’s Taste our Best principles.

• Contribute to menu development, making creative, practical and cost-effective choices for food production and presentation.

• Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).

• Work alongside the management team to ensure all food and non food items are ordered, and stock is controlled to the highest standard

• Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.

• Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.

• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems
• Fully equipped commercial catering kitchen.
• Access to computer with training, and stock ordering systems.
• EPOS tills and chip and pin machines.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

• Experience and passion as a cook in preparing and producing food to a consistently high standard using fresh products and ingredients.

• Intermediate Food Hygiene Certificate qualification, preferred.

• Highly developed organisational skills, deployable in a multi-tasking environment.

• Excellent communication and influencing skills (spoken and written).

• Ability to work as part of a busy team, fostering a positive and motivated team atmosphere.

• Recognised formal qualification in the culinary arts, desirable.

Chef

Purpose of the role

To assist in the day-to-day management of the Food & Beverage offer at Robert Burns Birthplace Museum, to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Assist with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

Dimensions and Scope of Job

• The role is based in the main museum building and at Robert Burns Birthplace cottage.
• The role works with several departments: retail, catering, and admissions, assisting with special events and functions when required.
• There may be times when you are required to work at other NTS properties such as but not exclusively Souter Johnnies Cottage and the Batchelor’s Club
• The role requires the post holder to work flexible working patterns and hours including evenings, weekends, and public holidays.

Visitor Services Supervisor – Food and Beverage

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £400,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge

• Level 2 Intermediate Food Hygiene Certificate or above
• Current driving license

Desirable…
 Qualifications in Catering, Hospitality, Tourism or Event Management
 Current First Aid certification (or willingness to train and use)
 SQA recognized personal license.

Experience & skills

 ‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting
 Excellent leadership and influencing skills, supervising and supporting staff on a daily basis

Visitor Support Assistant

An exciting opportunity has arisen to be a part of the seasonal Visitor Support Team at Floors Castle, one of Scotland’s most iconic country houses. We are looking for an outgoing, confident and flexible person to fill a seasonal position, primarily working in the visitor engagement aspects of our award-winning business and helping to present Floors Castle to visitors.

For more information, or to apply for this role, please send a CV and covering letter, detailing your suitability for the role to hr@floorscastle.com

ACCOUNTABLE TO: Operations Assistant

JOB SUMMARY:
• To be a presence in the public rooms of Floors castle, welcoming visitors and answering questions. Ensure excellent visitor care, information provision and product presentation. To conduct guided tours of group visitors.
• To work across the site at need, in retail, admissions, events and visitor engagement. Full training will be provided.
• To help promote upselling and promotion of all products (including Annual Pass & Guide Book) events & activities.
• To provide a high standard of customer service at all times, engaging with customers, sharing knowledge and information about all areas of Floors Castle.
• To be an excellent team player, contributing to the continuous development of the department as part of the visitor welcome team specifically and the Floors Castle team as a whole.
• To contribute innovative ideas to enhance the visitor experience.
• To ensure all standards and expectations are met to ensure our 5* Visit Scotland rating is maintained.

The post involves working weekends and Bank Holidays, providing cover for holiday and at short notice for sickness absence. Attendance at meetings and training days will be required in addition to normal working days.

Situations may arise that require the post holder to carry out other duties, commensurate with their level of responsibility, that involve working in other areas within the enterprises team.

Key Result Areas:

1. Customer Care
· Provide the highest quality of service and demonstrate enthusiasm for the role.
· Ensure all visitors are greeted warmly and promptly.
· Ensure awareness of coach visits, corporate events and other events and necessary planning is in place to ensure best possible experience for all visitors.
· Respond swiftly, efficiently and appropriately to any visitor comments or queries.
· Be prepared to ‘go the extra mile’ in providing visitors with a memorable and enjoyable experience.

2. Cash Handling & Security
. Check all transactions: cash, cheque, credit card and vouchers.
· Follow cash handling, cashing up and reconciliation procedures accurately
· Always ensure the security of cash and stocks is not compromised.

3. Health & Safety
· Appropriately report accidents, if they should happen, to the duty manager.
· Ensure you are aware of health & safety policy, risk assessments and emergency procedures.

4. Any Other Duties
· Undertake any other duties as may reasonably be requested by Operations manager.
· Attend training courses as required to meet the requirements of the post.
· Be prepared for lone working on occasions and to take responsibility in the Managers/supervisor’s absence. This may involve opening and closing the castle.

Knowledge, Skills and Experience

Knowledge:
· Must be capable of conversing with a wide variety of people and personalities.
· Must be interested in learning about the property and the surrounding area.

Skills:
· Good communication skills required.
· Demonstrable influencing and selling skills.
· Must have a flexible approach and be prepared to work in all three primary areas of the visitor support team (in admissions, retail, and in the historic house).
· Must be an approachable and customer focused personality.
· Demonstrate strong interpersonal skills, flexibility and initiative.
· Must work well as a part of a team.
· Must be prepared to learn new information, and impart this to visitors in an accurate and engaging manner.

Experience:
· Experience in similar operation would be of benefit.
· Cash handling experience.
· Must have experience of working with the general public.
· Proven ability to follow instructions and work on your own initiative.

If you are passionate about excellent customer service, keen to learn more about the fascinating history of the Scottish Borders, and interested in joining our team, then we want to hear from you. Roles available from 1st May to the end of September.

For more information, or to apply for this role, please send a CV and covering letter, detailing your suitability for the role to hr@floorscastle.com

General Catering Assistant

We are currently recruiting for a General Catering Assistant to join the team at Newbattle Abbey College.

The successful post holder will be responsible for ensuring the cleanliness of the kitchen and dining room and delivering excellent customer service throughout the College. The post is part time/permanent 25 hours per week, 7 days

Main duties of the role:

•Cleaning of the kitchen, dining room and all food outlets, pre and post service

• Provide high quality customer care and service at all times

• Service of food and beverage

• Recording of cash and card sales

• Preparation of packed lunches, salads and vegetable preparation

• Preparation and delivery of food and beverage items to corporate suites in a timely
manner

What we are looking for:
• Experience in hospitality

• Knowledge of food safety and record keeping

• Recognise allergies/dietary needs of all customers

• Knowledge of health & safety

• Labelling of foods with relevant details in regard to Natasha’s Law

• Excellent communication skills

• Ability to use own initiative and priorities workload to meet deadlines

• Excellent interpersonal skills

• A high level of adaptability to be able to cover unsociable hours including weekends, split shifts, early mornings, and evenings.

For an informal conversation regarding the role, please contact Stuart Capperauld, Catering Manager (StuartCapperauld@nac.ac.uk)

Closing date: Wednesday 3rd April

Interviews: W/B 15th April

Catering Assistant (Highland Wildlife Park)

We are looking for a Seasonal Catering Assistants to join our team at Highland Wildlife Park. In this role you will be helping with cover for our peak Spring and Summer period, the role is expected to last to 31 October 2024 and include part time, with flexible variable hours, and some weekend work. Read on to find out more!

The role

Providing a first-class service to visitors to the RZSS Highland Wildlife Park in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
Ensure designated department/areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all displays are presented as directed (e.g. housekeeping duties such as toilet checking and litter picking).
Occasionally help in other operational areas including admissions, catering, events, parking, sentry, or any other department who may need back up support on a flexible basis.

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Valid driving license (tours & presentations only)
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to provide information, upsell products and deal with queries.
Providing first class customer care and service, including dealing with customer queries.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

The role  
 
Providing a first-class customer service and consistently high-quality food service experience to all visitors at Highland Wildlife Park (HWP) and by providing information and assistance and ensuring an environment that is engaging and well maintained.  
 
 Some of the things you’ll do:  

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.   

Ensure work areas are maintained to the highest health, safety and hygiene standards   

Ensure all areas are clean and clear, storerooms are well stocked and organized at all times, all kitchenware/equipment is clean and stored appropriately   

Assisting with the smooth running of the kitchen production areas   

Assisting with basic food preparations   

Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.   

What we’re looking for: 

Good achievement in standard grades (or equivalent), including English and Mathematics. 

Food Safety and Hygiene (level 2 certification) or willingness to obtain 

Accurate numerical reasoning skills and attention to detail. 

Engaging customers empathetically to provide information, upsell products and deal with queries. 

Providing first class customer care and service, including dealing with customer queries. 

Please see the role profile for further information on what the role involves and essential/desirable criteria. 

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.  

Please see the role profile for further information on what the role involves and essential/ desirable criteria. 

Front of House

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.

We are looking for enthusiastic individuals who want to help our passionate team to provide an exceptional service to our guests. We have the following exciting opportunities working in our busy and fast paced restaurant, coffee shop, larder and Fort Douglas cabin:

Food & Beverage Assistants

You will be responsible for a busy section of the restaurant, ensuring a professional and relaxed dining experience for our guests. You will be confident and able to work independently, with the ability to communicate effectively with the kitchen and management team.

Baristas

If you’re passionate about coffee and share our desire to provide a perfectly handcrafted quality beverage whilst ensuring high standards of cleanliness, we would love to hear from you.

• Do you have a friendly and welcoming attitude?
• Can you demonstrate a passion for customer service?
• Are you able to thrive in a fast-paced environment?

If you want to work in a fun environment with like-minded people, then please get in touch! As a daytime operation we offer sociable hours to fit around your other commitments, although weekend working is essential to cover our busiest times, and occasional evening cover will be needed for wedding and events. We have a variety of full-time and part-time shifts available depending on your availability.

Interested? Please email a copy of your CV and covering letter to our recruitment team at recuitment@buccleuch.com, indicating which role you are most interested in and what hours you are available to work.

The closing date for applications is 29 March.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Waiting Staff

We’re looking for waiting staff to join the Fruitmarket team. Industry leading benefits await the right candidate who will be naturally friendly, attentive and reliable. Largely daytime hours across seven days per week with limited evening availability required.

The Fruitmarket’s café is popular with our exhibition audiences and with busy commuters, local residents, and tourists. Our core gallery opening hours are at present 9am–6pm. We run frequent private and public events in the evening and at night.

Person specification:
Friendly, approachable personality and positive attitude
Customer-oriented approach
Great interpersonal and communication skills
Ability to work flexibly and cooperatively as part of a team
Ability to work calmly and efficiently under pressure
Good timekeeping
Previous waiting experience required
Coffee training would be an advantage

Terms and Benefits:
Fruitmarket is a Living Wage Accredited employer
Minimum hour contracts available
Free meals on longer shifts and free coffee for cafe team
25% discount in Fruitmarket Bookshop

Download the job description from our website for more information.

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