Hospitality and Catering

Waiter/ Waitress

Contract type: Zero Hours

A unique two Michelin Starred gastronomic experience set in the heart of The Glenturret Distillery, Scotland’s oldest working whisky distillery.

Enjoy working in our restaurant, open for lunch, dinner and drinks from Wednesday to Saturday. Our bar lunch offers a relaxed setting, with a la carte, sharing style menus. In the evening, we serve a multi course tasting menu in the restaurant. Guests are also welcome for whisky flights or drinks, served in our Lalique bar and lounge.

Our Executive Chef, Mark Donald, cooks both seasonal and contemporary food, alongside his talented kitchen team.

Our front of house are a team of passionate, proud and focused individuals, who apply great attention to detail to deliver exceptional quality food and beverage service.

This role is responsible for ensuring high levels of service and guest satisfaction are met. It is a varied role in which you will be guest facing, assisting with food service, while working together with both front and back of house.

No previous experience necessary as full training is provided. You will work towards running a section, be in control of the intimate ambience whilst at the same time maintaining the highest of standards. You will support the team completing the set-up of the restaurant and have awareness of the menu and preparation of dishes.

Responsibilities:
The role entails setting up, cleaning and management of the front and back of house areas. Learning the menus, gaining knowledge about produce, beverages and gastronomy. Working effectively and professionally with colleagues. Looking after our guests and delivering world class service. Assisting with all duties as requested.

You will gain valuable knowledge whilst performing your duties. Working in this position allows a Commis Waiter/Waitress to understand the importance of customer services and manage the workflow of a restaurant effectively.
If you love being part of a motivated team and thrive in a busy environment, are detail- oriented, have previous experience working within a customer facing setting and have a positive and approachable manner, then we would like to hear from you.

Essential skills:
– Naturally warm and engaging yet professional
– Good communication skills
– Excellent customer service skills
– Team player
– Attention to detail
– Positive attitude
– Ability to work under pressure
– Ability to multitask
– Empathy for guests and colleagues
– Desire to learn and develop a career within hospitality
– Familiarity with alcohol restrictions or laws
– Understandable level of English; spoken and written

What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Uniform supplied
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Tronc scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

Catering Operations Manager – R&A

Eden Scott is delighted to be working in partnership with The R&A who promote professional championships including The Open, The Senior Open and the AIG Women’s Open, elite amateur events, international matches, and rankings.

The R&A, through R&A Rules Ltd, governs the sport worldwide, outside of the United States and Mexico, on behalf of over 36 million golfers in 144 countries and with the consent of 158 organisations from amateur and professional golf.

An exciting opportunity has now arisen for a dynamic and experienced professional to join the R&A in a newly created role, that of Catering Operations Manager.

This role will lead on the annual planning, logistics and implementation of catering operations for the Championships, collaborating with internal and a wide variety of external stakeholders. You will facilitate the delivery of catering operations at the championships to an industry leading world class standard, in line with agreed tolerances, departmental and organisational aims and evaluate all services, contractors and working processes through the creation of meaningful data that is then used to positively influence future strategy.

Key responsibilities:

Lead on the planning, scoping, and management of catering operational delivery of the championships, over a 12–24-month period, in liaison with a variety of internal and external stakeholders to deliver catering operations that lead the industry.
Collaborate with the functional leaders of catering and staging and work within the delivery team on the creation and design of internal operational layouts for the various structures and catering facilities onsite. Working closely with internal and external stakeholders, making recommendations and site layout decisions as required.
Lead on the appointment of caterers, when required, including the management of tender processes and associated legal/contractual agreements.
Manage all staffing requirements pre-during and post championship this includes partnering with internal and external specialists to ensure that appointments are made, induction and all trainings are completed in line with organisational, brand, and statutory requirements that allows effective catering delivery and leverages net promotor scores.
Oversee all catering requirements and menu design, ensuring the catering provision meets the requirements for the wide variety of championships consumers (e.g. players, spectators, hospitality guests, VIPs etc.).
Manage the appointment of external contractors to deliver the catering infrastructure and interiors build and de-rigging phases with approval, scope new contractors, negotiating terms and scope of works when necessary. Work with the delivery team onsite at host venues to direct, oversee and supervise the extended catering infrastructure build and de-rigging phases, and through effective collaboration and detailed planning ensure all contracted work is completed to the agreed schedule, on budget and in line with relevant Health and Safety and other legislation. Act as an escalation point for contractors when operational issues arise and for any operational issues during the championships.
Build and maintain close working relationships with stakeholders across the business, primarily but not limited to the Commercial Hospitality, Partnerships and Staging teams, external multi agency partners and host venues to ensure the coordinated delivery of the championships’ strategy.
Lead planning meetings with external suppliers/contractors/partners and internal stakeholders, where required and onsite at host venues throughout the planning phase, following up on resulting actions and preparing minutes / planning documents.
Be the point of escalation for catering operations issues at the championships, where required, providing expertise and resolving simple to complex queries, escalating where appropriate to the Head of Catering Operations, internal or external stakeholders.
Support line and senior management in the review and evaluation of catering operational delivery, proactively identifying opportunities for continuous improvement. Provide relevant recommendations to contribute to the development of the long-term Championship strategy, associated goals and operational plans.
Applying candidates must have the following experience:

Significant experience working in a major event catering environment ideally for an established event caterer and preferably with greenfield site experience.
Strong project management skills and/or a project management certification
Strong project management skills
Experience in a similar role liaising with high profile individuals, service providers, contractors and managing customer experiences.

This role can be based on a hybrid model, commutable to their St Andrews office on average three days per week, this role will also involve occasional travel within GB&I and will involve being away from home for short periods of time throughout the year.

Salary indicative of the caliber of candidate they seek with generous company benefits.

Eden Scott is working exclusively with The R&A, so to be considered for this exciting opportunity with a truly iconic employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please call Sally on 07776 662506.

Visitor Services Supervisor – Food and Beverage

Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.

Previous experience would be advantageous, but is not essential, as full training will be provided.

We would love to hear from people who can interact with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories.

The role is varied and covers everything for taking orders to serving food and drinks to our customers, being the best barista or a hot-shot ice-cream scooper, but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge, following best working procedures and taking pride in everything we do.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Line management of Visitor Services Assistants and volunteers

Duty management and oversight/maintenance of the property

Manag stock and orders within assigned budget to maximize income and meet budget targets.

Welcoming all visitors to the site and processing their Food & Beverage purchase in a friendly, efficient and professional manner.

Assist all visitors with queries relating to Food & Beverage purchases or experience

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Wearing correct uniform, name badges, or PPE as required.

Ensuring site is ready to open and welcome visitors by the set opening time.

The general ongoing operational cleaning of all areas as necessary; toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities

To adhere to all financial procedures to include till operation and banking and safeguarding of monies.

To implement amendments to standard procedure as instructions may dictate.

Food & Beverage Duties

To ensure good housekeeping of catering kitchens, serveries, front and back of house areas.

To ensure that retail merchandising is in accordance with NTS policy.

To assist in achieving site targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the hospitality coordinator.

To assist with Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety Responsibilities

To ensure site meets with Health and Safety legislation in liaison with your department manager.

To ensure that visitors vacate the site at close of business and that the site is secured at end of day.

To use personal protection equipment as provided and directed by your line manager

Kitchen Porter

A unique Michelin starred gastronomic experience set in the heart of The Glenturret Distillery, Scotland’s oldest working whisky distillery.

The Lalique Restaurant is recruiting an evening Kitchen Porter to join our exciting and innovative team. Recently awarded TWO Michelin Stars, we are the only Whisky Distillery in the World to have received this coveted award.

Our Executive Chef, Mark Donald, cooks both seasonal and contemporary food, alongside his talented kitchen team. Our front of house are a team of passionate, proud and focused individuals, who apply great attention to detail to exceptional quality food and wines.

If you would like to become part of this hard-working dedicated team, working closely with Mark Donald, Executive Chef then this is the position for you.

As a Kitchen Porter, working afternoon/ evening shifts (Wednesday to Saturday) you will be responsible for maintaining the cleanliness and hygiene of the kitchen and all equipment and ensuring the smooth operation of the kitchen.

You will support our chefs ensuring cleaning routines are completed throughout the kitchens daily to the highest standards. Your role is vital to ensure the smooth running of the restaurant, and it is imperative that all crockery and cutlery is cleaned to the highest of standards before reaching our guests. You will be responsible for storing equipment and ensuring safe removal, segregation and storage of recycling materials.
Our expectations for this role are that you are warm and friendly and willing to do everything you can to exceed our customers’ expectations.

We are looking for a reliable, highly motivated individual who is used to working in a fast paced and pressurised environment, who possesses an immense sense of pride in their work and is a strong team player with great communication skills.

Full training will be provided.

Catering Assistant

We are looking for a new recruit to join our café team as a catering assistant. To work front of house within the Café, including food and beverage preparation.
To assist with the efficient operation of food orders, queue management, cash handling and responding to customer enquiries.

EXPERIENCE
• Experience in a customer facing environment-ideally a tourist focused industry
• Cash handling experience is desirable

EDUCATION AND QUALIFICATIONS
• Certificate in appropriate sector course – basic food hygiene ( or to be able to achieve the same within 3 months of appointment)
•
Please see link for application form and further job details.

Relief Catering Assistant

We are looking for a flexible and friendly new recruit to join our cafe ‘relief’ workers. To work front of house within the Café, including food and beverage preparation.
To assist with the efficient operation of food orders, queue management, cash handling and responding to customer enquiries.

The role of a ‘relief’ worker is to provide holiday, sickness and training cover for permanent members of staff. You will be employed by High Life Highland on a casual basis, as and when required, there are no set hours. As a relief worker with High Life Highland, you are free to choose whether to take on work when it is available, and the Charity is under no obligation to offer work to you.

EXPERIENCE
• Experience in a customer facing environment-ideally a tourist focused industry
• Cash handling experience is desirable

EDUCATION AND QUALIFICATIONS
• Certificate in appropriate sector course – basic food hygiene ( or to be able to achieve the same within 3 months of appointment)

Please see attached link for application form and further job details.

Food & Beverage Supervisor

To be responsible for the daily supervision, development and operation within all Glasgow Science Centre (GSC) catering outlets including Café and Corporate Events to support the smooth running of the F&B department.

To assist the Event Operations Manager and Assistant Operations Manager in the operational delivery of all catering outlets and Corporate Events activities.

To supervise the catering outlets and corporate events under the direction of the Events and Food & Beverage Management Team.

To deliver GSC’s Customer Service Promise and ensure customer satisfaction through an integrated and co-ordinated 5-star service level to all customers at point of contact.

To assist with training and development of a responsive catering team to ensure 5-star customer service delivery.

You will have a friendly, professional and hardworking attitude and the ability to work as part of a team. High standards with a passion for excellence and creativity in both catering and customer service. A flexible approach to meet overall deadlines and needs of GSC, both within and out-with your own department. Flexible to work evenings. weekends and holidays as required.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to the iconic Crathes Castle, Garden and Estate and help generate the income that enables us to care for the property and other National Trust for Scotland properties.

Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage (Front of House Team Member) is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximize sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

Previous experience withing café, restaurant, and events operation with Food & Beverage background is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times when:

To maintain excellent standards of site and personal presentation at all times;

Welcoming visitors to the site and processing their catering purchases in a friendly, efficient and knowledgeable manner.

Serving visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;

Serving international visitors and aiding with specific needs.

Serving groups in an efficient and warm manner

Answering visitors’ queries about the site, education facilities and the local area;

Providing information about the site, its history, contents, offers and merchandise;

Ensuring all food and produce is prepared and displayed to a high standard;

Wearing correct uniform, name badges, or PPE as required;

Reporting all instances of damage and wear and tear issues promptly to your line manager;

Working in harmony with other departments; Admissions, Retail, Maintenance and site repair employees/contractors.

Catering /Retail/Events/Cashier duties

To ensure good housekeeping of catering kitchens, serveries and back of house areas.

To assist in achieving site catering targets.

Ensure that food offerings are consistently served at healthy standards

Safely operate appropriate machinery and equipment for assigned tasks

To actively upsell products and services to facilitate the visitors’ enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across sites as needed.

Report all incidents directly to line manager

Hospitality Server

Role: Part and full time roles available
Hours: Weekend and evening shifts
Pay: £12.00 per hour + 10% service charge

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.

Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for Hospitality Servers to join the team. Both The Royal Yacht Britannia and Fingal host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tearoom, Bar, weddings, parties and large corporate events.

We are looking for enthusiastic individuals with previous experience working in a busy hospitality environment, who have a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:

– Greeting and guiding customers to their tables.
– Up-selling additional products when appropriate.
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
– Serving food and drinks orders.
– Arranging table settings and maintaining a tidy dining area.
– Delivering and collecting bill payments.
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
– Following all relevant health department regulations.
– Providing excellent customer service to guests.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.

To apply, please send your CV to recruitment@tryb.co.uk for the attention of Bruce MacBride and Sarah Telford or postal applications to:

FAO Bruce MacBride/Sarah Telford
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Chef De Partie

As a Chef de Partie at The Macallan Estate, this role will collaborate closely with the Sous Chef to consistently uphold 5-star service standards and ensure the delivery of top-quality cuisine. Joining a dynamic kitchen team with extensive experience in multiple Michelin-starred establishments, the CDP position brings established skills, demonstrating a profound enthusiasm for crafting, cooking, and presenting exquisite dishes within a specialised section. The role requires a heightened level of diligence and the capability to operate autonomously, without supervision.

Collaborate closely with the Sous Chef to maintain consistent 5-star service standards and ensure high-quality food preparation.

Demonstrate expertise in specialised culinary techniques within assigned section.

Prepare, cook, and present dishes according to established recipes and standards.

Monitoring portion and waste control.

Work effectively in a fast-paced environment, demonstrating adaptability and flexibility.

Communicate effectively with other kitchen staff to ensure smooth service operations.

Take initiative to address any issues or challenges that arise during service.

Contribute to menu development and innovation under the guidance of senior kitchen staff.

Overseeing the maintenance of kitchen and food safety, ensuring full compliance of all food hygiene and health and safety regulations including HACCP, COSHH and all other distillery related due diligence and controls

Catering Workers

Scottish Canals is looking for Destination Assistants – Catering at the Falkirk Wheel & Horse Box!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Summer to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink then this could be the perfect job for you.

This position is during daytime hours and flexible to accommodate work life balance.

From welcoming thousands of international visitors, serving customers and spending time both in and outdoors, our Destination Assistants enjoy a wide range of fun and exciting responsibilities.

You will be integral to our customers having a 5-star experience to remember. The role will involve customer service, cash handling, barista coffee service and the preparation of food. Ensuring pride in the cleanliness and surroundings you will work in. You must be flexible to work in our various outlets including Airstream, ice cream area and coffee pods and with a personal and engaging attitude, precision for café and food displays and ensuring our customers are informed and enlightened by your professional and informative attitude.

Full uniform and training will be provided.

Key Duties include:

Preparing and serving hot and cold drinks such as coffee, tea, and speciality beverages.
Cleaning and sanitising work areas, utensils, and equipment.
Cleaning service and public areas.
Describing menu items, adhering to food and hygiene and allergen standards and suggesting products to customers.
Serving customers and taking orders.
Welcome, engage an inform our customers to exceed expectations.
Distributing stock supplies.
Receiving and processing customer payments.
Assisting with set up and delivery of events.

To be successful you will have:

Excellent interpersonal skills
A real enjoyment for dealing with the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive and willingness to work across various disciplines within catering
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.13 per hour which is pro-rated to the length of the contract. You will work on a rota which may include weekends and bank holidays.

Seasonal Prep Chef (until end of October)

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s Store and Restaurant. We have an exciting seasonal opportunity in our daytime catering operation for a Chef to work full-time over the busy summer period and be part of an amazing team who create memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day.

Our offering consists of a 100-seat beautiful restaurant with an additional 80 outdoor covers. To cater for our wide range of visitors, we also have the Coffee Shop, Larder, Cabin and many other seasonal outlets throughout the year. In this full-time role you will support Chefs in preparing food for our various outlets, including our food truck and pizza pop-up, whilst maintaining the highest standards of hygiene. In addition to normal daytime operations, you will assist with weddings and other events, producing quality food to a high standard.

What skills are required? With a passion for food, excellent knife skills and high standards of hygiene, you will be a hard-working team player who can work effectively in a fast-paced, high volume environment. Candidates must have relevant experience and will ideally have food hygiene/allergen certification.

Why work for us? Unlike many hospitality businesses, we work mostly in the day time, offering a healthier work life balance and sociable hours to fit around your life and commitments. Our colleagues tell us they are proud to work here and value our commitment to their wellbeing.

While this is initially a seasonal role until October there may be an opportunity to extend. Find out more about what we do and about working for us at www.restorationyard.com.

Interested? Please email a copy of your CV and covering letter to Jose Dalto, Head Chef, at recruitment@buccleuch.com.

The closing date for applications is 12 August.

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