Hospitality and Catering

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Fyvie Castle and help generate the income that enables us to care for Fyvie Castle and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Fyvie Castle and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.
Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by Catering Manager

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

As a member of Culloden Battlefield’s Catering team, you will be working in a fast-paced and dynamic environment serving a large range of international and local guests. You will work as part of a larger, multi-department team to ensure an unforgettable visitor experience every time.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.
REQUIRED SKILLS, EXPERIENCE & ATTRIBUTES

Essential

• A warm, friendly and outgoing personality.
• Previous experience in a catering or customer-facing role, delivering impeccable customer care and food safety standards.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform, being well presented with a good standard of personal hygiene.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Safe systems of work are implemented effectively within all activities

This year Scottish Crannog Centre is moving to a new site! We are opening a new museum in Spring 2024, showcasing an Iron Age village, hand-built by our team of craftspeople, apprentices and staff, and a new museum building and café, designed by us for us.
Our aim is to become a national treasure, loved and admired by all, with social justice at its heart. To achieve this, we constantly reflect, converse and challenge ourselves to deliver work that matters, has impact, and benefits the diverse communities that the museum serves. This is core to our mission and vision as a museum. We aim to create an organisation where there are a thousand fingerprints and a thousand voices involved in all we do. We are a Fair Work Employer, a Disability Confident Leader and Young Person’s Guarantee Employer.
As a multi-award-winning museum delivering best practices in visitor experience, we are looking for a dedicated, enthusiastic and caring individual to join us as our café manager to develop our new café. This will involve working with the gardening team to incorporate produce grown around site into the weekly menus, maintaining a very high standard of food and customer service, and additional management tasks.
JOB SUMMARY
Job Type: Full Time or Part Time Contract Type: Permanent

For this role, you must have experience of working in a busy café or catering environment.
You will also need:
– An interest in taking an active role in making our museum the best place it can be.
– Good communication skills and efficiency, working quickly and calmly as part of a team.
– Friendly, confident and able to build a rapport with colleagues, customers and suppliers.
– A Driving License (due to the location of the museum).
– A can-do attitude and ability to take and build on feedback to grow and develop.

You will be:
– Responsible for overseeing the daily operations of the café and day-to-day management of the café team. Your leadership will set the tone for the whole café team.
– Playing a key role in creating a fantastic experience for our visitors.
– Responsible for working with a varied range of sustainable and local suppliers to order and maintain supplies, in conjunction with the finance department.
– Maintain cleanliness and hygiene, working with the local PKC officer to make sure the café is the best it can be.
– Responsible for opening and closing the café and reporting to the Operations Director.
– Train with local company Glen Lyon Coffee to gain experience and confidence as a Crannog barrister.
– Serve food and drinks and deliver information about the Crannog Centre to people of all ages, abilities and backgrounds, as part of our mission to welcome anyone who comes to visit us.
– Lead on hygiene standards, responsible for the cleaning and general upkeep of the café and kitchen areas.
– Be creative!! We need your ideas and passion to help shape the food and drink on offer, and the visitor experience of the new café and museum, working with our Director of Operations.
– Work flexible hours, such as extended hours in the summer and shorter hours in the winter, including weekend and evening work.

Please apply with a copy of your cv and a supporting letter outlining your experience to date in this field and why you are the best person for the role to Museum Director Mike Benson. mikeb@crannog,co.uk.
If you have any questions regarding a disability or health concern, please be aware we are a Disability Confident Leader, and will do our very best to support you. If you would like to speak to someone before submitting an application, send an email to Rachel Backshall – rachel@crannog.co.uk.

Contract Type: Casual
Hourly Rate: £16 for evening/weekend working, £12 per hour for all other hours
Work Location: Various OnFife venues
Job Reference No: ON000487

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

Requirements
We are looking for flexible team members for casual catering and bar assistant roles for our venues in the Fife area. The roles will include regular weekend and evening work.
You can view the full job description on our current vacancies page on our website.

The Individual
This is the perfect opportunity for you if you have drive, passion and are interested in developing your catering, bar and hospitality skills and knowledge in a variety of catering venues. You should enjoy working with the general public, providing excellent customer service naturally. You will have similar experience in a catering / bar environment and the ability to assist with food preparation, production of both alcohol and non alcohol beverages and service of products. In return we offer a fantastic package which includes unsociable working enhancement payments and a competitive hourly rate. Over 18s only due to the preparation and service of alcohol. Own transport would be beneficial.

How to Apply
When you’re ready to apply, please email an up to date CV along with a covering letter explaining how you meet the person specification to hr.fct@onfife.com. We are unable to consider your application without a covering letter. If you would like to apply under the disability confident scheme, please specify this when applying.

Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Food & Beverage activities at Threave Garden & Nature Reserve, making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs;
• Welcoming groups in an efficient and warm manner;
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Food & Beverage duties (where applicable)
• To ensure good housekeeping of kitchens, serveries and back of house areas.
• To ensure that merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

Join our passionate team as a Storyteller at The Real Mary Kings Close.

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Storyteller to join our team. Through our exceptional, bespoke training program you will have the skills to deliver memorable and enjoyable guided tours, deliver exceptional guest engagement across the attraction and work as a team to provide guests with a friendly welcome.

Using a mix of expert knowledge and humour you would be hosting, creating and delivering a memorable experience for every guest. You should have experience of performing to and engaging with an audience, working with the public and proficient use of till systems.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

We are passionate about our attraction and are looking for the right people to help us drive our business forward in a competitive marketplace. In return, we offer:

· Flexible working options with a variety of shifts patterns

· Mental health first aiders on site as well as access to 24/7 Employee assistance program

· Free breakfast club

· Wellness committee – monthly wellness events for team

· Continued training for personal development

· ASVA passes

· Matching the Real Living Wage Foundation

· Discounts in retail and café offering

· Plus more…

Contract: 8 – 24 hours per week available. Fixed Term (February 2024 -September 2024) Contract. Weekends & Bank Holidays included. You must be available at weekends, early mornings, late nights and bank holidays

Salary: Starting rate of £11.44 per hour which can increase to £12.00 per hour following training completion.

A full Job Description can be downloaded from our website.

If you wish to apply we ask that along with your CV and cover letter please include a 30 second video telling us about yourself and why you want to work with us.

If you do not hear from us within 2 weeks of the closing date, then unfortunately, on this occasion, you will not have been selected for an interview – but we wish you well in your future career.

The closing date for this post is Sunday 3rd March 2024.