Hospitality and Catering

Hours: 22.5 hours per week
Leave: 32 days including Public Holidays per annum pro rata

Closing Date: Friday 23rd February 5pm
Interview Dates : Monday 26th February and Wednesday 28th February (AM)

Purpose of the Post: The Café Assistant is a practical, hands-on role, with much of their working hours spent in the service area, preparing, and serving food and beverages, waiting, and clearing tables and dealing with the public. This is an exciting opportunity to play a vital role in our new café.

The key elements of the role are:
– – Food preparation and planning responsibilities
– – Systems and processes

Hours: 22.5 hours per week
Leave: 32 days including Public Holidays per annum pro rata

Closing Date: Friday 23rd February 5pm
Interview Dates: Monday 26th February and Wednesday 28th February (AM)

Purpose of the Post:
The Café Supervisor is responsible for delivering a high-quality standard of food preparation and production for the café and other catering service offers, displaying freshly produced meals and snacks for visitors, as well as excellent customer service. The role is integral to the commercial and operational success of the café and the postholder is required to follow all operational and safety procedures to support this delivery. The role will support the Café Manager.

The key elements of the role are:
– – Food preparation and planning responsibilities
– – Resource management
– – Systems and processes

Job Purpose

Brodick Castle is an idyllic island destination and visitor attraction on the Isle of Arran. As one of the Visitor Services team, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this stunning property and its history. This person is frequently in contact with visitors and as such is an ambassador for the Trust, exhibiting consistently excellent customer services while actively promoting the Trust’s aims and services.
KEY RESPONSIBILITIES

To always provide a consistently high standard of visitor care when:
• Welcoming visitors to the site and processing their admission/retail or food & beverage purchase in a friendly, efficient, and knowledgeable manner.
• welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• To always maintain excellent standards of site and personal presentation –
• The general ongoing operational cleaning of all areas as necessary.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, Gardens team, Admissions, Retail, and site repair employees/contractors.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Pitmedden Garden and help generate the income that enables us to care for Pitmedden Garden and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Pitmedden Garden and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

We are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team here at The Courtyard Café.

No previous experience is needed, as full training will be provided, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell.

This role is vital in providing our guests with the best possible service during their visit to Haddo House, whether that’s in our café or at one of our pop up stalls at our events.

The role is varied and you may be creating the best barista coffee, making up a sandwich, hot food or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Haddo House and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

Are you enthusiastic about food & ‘Taste our Best’ – representing Scotland’s leading food & beverage businesses?

Do you have creative flair, not only in the kitchen, but in developing the Leith Hall tearoom into a stand alone visitor attraction to complement our core visitor experience?

Have you an eye for detail and a passion for providing excellent customer service?

Leith Hall welcomes over 8,000 visitors each year and a visit to Henrietta’s Tearoom is popular with locals and tourists alike.

We focus on providing a classic tearoom experience, with guests relaxing in either our cosy tea room or on our outdoor seating area with the hall as a scenic backdrop. Our menu includes favorites such as seasonal soups and specialty scones.

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience in the food & beverage department at Leith Hall.

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team at Leith Hall responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. You will work with the food and beverage visitor services manager for Aberdeenshire South to create a cohesive standard across the region.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience
• Offer excellent customer service and ensure all members of the hospitality team do the same.
• Delivering high standards and a consistently warm welcome within the hospitality department
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Food & Beverage operation
• Lead with menu development ensuring presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing, and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
• Assist with functions and events, from inventive add-ons to property wide events to catering functions.

People management
• Supervise the activities of a team of Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team
• Instill a Health & safety and Environmental health culture throughout the hospitality operation.

Finance Management
• Share responsibility for achieving the Food & Beverage budget together with the F & B Manager
• Share responsibility for achieving the overall commercial budget with the site Visitor Services Supervisor – Operations
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation.
• Supervise daily till operations and perform end-of-day income reconciliation.
• Assist the F&B Manager with menu costing and stock-taking.
• You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan.