Hospitality and Catering

Catering Assistant – Casual

Contract Type: Casual
Hourly Rate: £16 for evening/weekend working, £12 per hour for all other hours
Work Location: Various OnFife venues
Job Reference No: ON000487

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

Requirements
We are looking for flexible team members for casual catering and bar assistant roles for our venues in the Fife area. The roles will include regular weekend and evening work.
You can view the full job description on our current vacancies page on our website.

The Individual
This is the perfect opportunity for you if you have drive, passion and are interested in developing your catering, bar and hospitality skills and knowledge in a variety of catering venues. You should enjoy working with the general public, providing excellent customer service naturally. You will have similar experience in a catering / bar environment and the ability to assist with food preparation, production of both alcohol and non alcohol beverages and service of products. In return we offer a fantastic package which includes unsociable working enhancement payments and a competitive hourly rate. Over 18s only due to the preparation and service of alcohol. Own transport would be beneficial.

How to Apply
When you’re ready to apply, please email an up to date CV along with a covering letter explaining how you meet the person specification to hr.fct@onfife.com. We are unable to consider your application without a covering letter. If you would like to apply under the disability confident scheme, please specify this when applying.

Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Food & Beverage Assistant (Seasonal)

Easter & May bank holidays then 1 July to 30 September 2024

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2024 season.

Working in our tearoom and cabin you will provide a warm welcome to visitors, serving hot and cold drinks, delicious cakes and lunches, and ensuring that the highest standards of hygiene are maintained. This is an ideal opportunity for someone looking to gain hospitality experience in a visitor services environment.

• Can you demonstrate great customer service skills?
• Do you have a flexible approach to work and a can-do attitude?
• Are you a team player who can communicate with a wide range of people?

Hours will vary with shifts available over the Easter and May bank holidays as well as from July through to September (this will include regular weekend working and there may be potential for additional shifts outside the dates given). As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 21 March.

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Coffee Bar Supervisor

With gorgeous views of the Orangerie our self-service Coffee Bar, set in the stableyard area of Dalkeith Country Park, is the perfect spot for our customers to enjoy a coffee, delicious cake, or a light lunch. We are looking for an experienced Supervisor to join the team to ensure every guest receives the warmest of welcomes and the highest standards of service.

In this supervisory role you will ensure the smooth running of the Coffee Bar, exemplary standards of cleanliness and compliance with cash handling procedures. With a passion for coffee, you will motivate and encourage the team, sharing your desire to provide a perfectly handcrafted quality beverage. We are a daytime operation with working hours including weekends and occasional evening cover to help with functions and events.

About you? With solid hospitality experience and strong supervisory skills, you will be passionate, positive and energetic with an excellent eye for detail. With high standards, your warm and friendly approach will create a laid back and relaxed atmosphere. You will enjoy a fast pace of work, have great energy and the drive to take ownership.

There are lots of reasons why you will want to work with us; we are an awesome team, supportive and fun, and we value our people. Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, this beautiful 1,000-acre estate is home to our gorgeous courtyard, The Kitchen, a stylish and contemporary eating experience, as well as The Larder, Cabin and other pop-up food and beverage outlets throughout the year.

Interested? Please send your CV and covering letter to Gillian Heath, Head of Food and Beverage, at recruitment@restorationyard.com.

The closing date for applications is 18 March.

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Visitor Services Assistant – Food and Beverage

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Food & Beverage activities at Threave Garden & Nature Reserve, making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs;
• Welcoming groups in an efficient and warm manner;
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Food & Beverage duties (where applicable)
• To ensure good housekeeping of kitchens, serveries and back of house areas.
• To ensure that merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

Seasonal Kitchen Assistant

Scottish Canals is looking for Kitchen Assistants to join our friendly team at The Falkirk Wheel!

We are looking for passionate, enthusiastic, and motivated individuals to join our kitchen team and work with us over our Spring to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events and food & drink then this could be the perfect job for you.

This position is during daytime hours and flexible to accommodate work life balance.

This role will suit someone with experience in a kitchen environment, but equally willing novice who is keen to learn and develop their skills in the kitchen environment.  On the job training will enable superb experience and new expertise.

The successful candidate will be led by our Head Chef and supported by our Sous Chefs to prepare, not exclusively to, our bakery, sandwich and mise en place for the Catering Department at the Falkirk Wheel and Horse Box.  We endeavour to deliver the freshest items with seasonal ingredients in all our outlets inclusive of ‘Grab and Go’, Café and outdoor units. You must be flexible to prepare, fresh bakery, sandwiches, wraps, baguettes, specials and support the preparation/production of our woodfired pizzas.

Full uniform and training will be provided.

You will be required to.

Assist kitchen team with daily tasks.
Have good food safety knowledge.
Assist with catering for indoor and outdoor units and events.
Maintaining food service to high standard
Assist with preparing food for display and sale
Complete daily food and fridge temperatures

To be successful you will have:

Excellent interpersonal skills
Experience in similar role – though not essential.
A real enjoyment for hospitality and delivery of 5 star products.
A confident, friendly, helpful and engaging nature.
The ability to deliver a professional service.
The drive to work across various disciplines.
Good time management and organisational skills.
The ability to work well under pressure.
A sense of own initiative with the ability to work effectively as part of a team.
A flexible approach to the role.
Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays.

Receptionist and Administrator (Activities)

DETAILED RESPONSIBILITIES

To answer and direct calls in a courteous and helpful manner.
To welcome and direct visitors and customers in a warm, helpful, and friendly manner.
To deal with customer inquiries and bookings.
To maintain the reception area, ensuring it is clean and tidy at all times.
To ensure you are aware of company events and activities.
To respond to activities-related emails.
To provide excellent guest and visitor service.
To take bookings for activities as required.
To update websites and other company information sites.
To maintain the filing system.
To ensure good time management and use of resources.
To ensure you have up-to-date and correct information on all departments.
To work with the Bookings Supervisor to streamline booking and administrative processes.
To work at other office desks to ensure a good working knowledge of other roles and crossover skills.
To work with the Bookings Supervisor to continually update and develop changes to ensure guests and visitors receive the best service.
To execute administrative tasks set by senior management.

Qualifications
Mandatory
Working knowledge of Microsoft Office / Google Docs.
Desirable
First Aid Certificate
HNC / HND in Admin.

General
To undertake any other duties which may reasonably be required of you.

Storyteller

Join our passionate team as a Storyteller at The Real Mary Kings Close.

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Storyteller to join our team. Through our exceptional, bespoke training program you will have the skills to deliver memorable and enjoyable guided tours, deliver exceptional guest engagement across the attraction and work as a team to provide guests with a friendly welcome.

Using a mix of expert knowledge and humour you would be hosting, creating and delivering a memorable experience for every guest. You should have experience of performing to and engaging with an audience, working with the public and proficient use of till systems.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

We are passionate about our attraction and are looking for the right people to help us drive our business forward in a competitive marketplace. In return, we offer:

· Flexible working options with a variety of shifts patterns

· Mental health first aiders on site as well as access to 24/7 Employee assistance program

· Free breakfast club

· Wellness committee – monthly wellness events for team

· Continued training for personal development

· ASVA passes

· Matching the Real Living Wage Foundation

· Discounts in retail and café offering

· Plus more…

Contract: 8 – 24 hours per week available. Fixed Term (February 2024 -September 2024) Contract. Weekends & Bank Holidays included. You must be available at weekends, early mornings, late nights and bank holidays

Salary: Starting rate of £11.44 per hour which can increase to £12.00 per hour following training completion.

A full Job Description can be downloaded from our website.

If you wish to apply we ask that along with your CV and cover letter please include a 30 second video telling us about yourself and why you want to work with us.

If you do not hear from us within 2 weeks of the closing date, then unfortunately, on this occasion, you will not have been selected for an interview – but we wish you well in your future career.

The closing date for this post is Sunday 3rd March 2024.

Catering Supervisor

ASAP to 31 October 2024

We are looking for a professional and experienced cook to assist our current permanent Catering Supervisor in leading our catering team during the 2024 season.

As well as carrying out food preparation and baking, you will help with stock management, place orders, carry out supervisory tasks to support the catering team and ensure that high standards are maintained in our cabin and tearoom. You will assist with day to day customer facing operations such as serving and making coffee. If you have a passion for providing outstanding hospitality, then we want to hear from you!

• Can you demonstrate excellent customer service skills?
• Do you have a flexible approach to work and a ‘can do’ attitude?
• Are you a team player with the ability to communicate effectively with a wide range of people?

Hours and shifts will vary, but is expected to be a minimum of 16 hours per week, and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own vehicle is essential. A full driving license is also required as there are essential driving duties in this role.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 1 March 2024.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
Previous experience would be advantageous, but is not essential, as full training will be provided.
We would love to hear from people who can interact with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories.
The role is varied and covers everything for taking orders to serving food and drinks to our customers, being the best barista or a hot-shot ice-cream scooper, but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge, following best working procedures and taking pride in everything we do.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Line management of Visitor Services Assistants and volunteers.
• Duty management and oversight/maintenance of the property
• Welcoming all visitors to the site and processing their Food & Beverage purchase in a friendly, efficient and professional manner.
• Assist all visitors with queries relating to Food & Beverage purchases or experience
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Wearing correct uniform, name badges, or PPE as required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• The general ongoing operational cleaning of all areas as necessary; toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.

Crathes Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –
• Ensuring the café is fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include weekend working.

Financial Responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure the site meets with the Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and site is secured at end of the day.

Visitor Services Manager – Food and Beverage

KEY PURPOSE

The purpose of the role is to support the conservation of Brodie Castle & Estate by generating income through the catering operations whilst delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies, and procedures.

KEY RESPONSIBILITIES

Visitor Catering Experience
• Overall responsibility for the management and delivery of the catering facilities at Brodie Castle & Estate. This includes, but is not limited to, the Castle Café, Playful Garden Pavilion and 2 mobile catering units
• Ensuring innovative ideas, current trends and a quality offer in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget are met
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs

Health & Safety, Food Safety, the Environment
• Ensuring that the operation meets statutory requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• Conducting Food Safety and Health and Safety Risk Assessments and ensuring that all standards and procedures with regards to Hygiene and Safety are established and followed
• Recording and reporting all accidents within the location, adhering to location and company procedures
• Ensuring all equipment is well maintained and is in good working order
• Making recommendations for renewal and replacement of equipment when required
• Establishing and maintaining location cleaning schedules
• Ensuring that all Trust procedures and work instructions are fully understood and practiced by all employees
• Promoting and encouraging environmental improvement initiatives as appropriate within the business

House Assistant

Hours: Full time – 40 hours per week, 5 days out of 7 (including weekends)
Contract type: Permanent

The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location.

This is a unique luxury Scottish brand, with the hospitality business comprising of the Two MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

The role of House Assistant is to play an integral role in the day-to-day running of our new, exclusive use property. Including but not limited to: greeting guests on arrival/ departure, delivering and maintaining the highest standards of cleanliness, house preparation and presentation as well as planning and stocking of all guest amenities, food and beverage requirements, maintaining all public areas and general cleaning as and when required.

As part of a small team, you will make the first and last impression for our guests, building relationships with them to ensure they have everything they could desire during their stay and thus ensuring high end and unforgettable experiences. This may include attending to emergency guest requirements out of hours.

We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.

About you:
The position requires strong communication skills, attention to detail and flexibility.

We are looking for a friendly, hardworking and highly motivated individual who is passionate about their work and the experiences they provide.

You have previous work experience in housekeeping/ guest relations within Scottish hospitality/accommodation.

What is on offer for you:
• Fantastic career and development prospect
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

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