Hospitality and Catering

Key Responsibilities

• Deliver a high-quality food offer for our high and low season, relevant to our Culloden customers (visitors, events and functions) and Visit Scotland’s Taste our Best principles.
• Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).
• Work alongside the management team to ensure all food and non food items are ordered, and stock is controlled to the highest standard
• Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.
• Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems
• Fully equipped commercial catering kitchen.
• Access to computer with training, and stock ordering systems.
• EPOS tills and chip and pin machines.

Our Café Team members are the first point of contact for visitors. We welcome hundreds of people each week to our Centre and this role ensures that our team deliver a high-quality customer experience that is consistent across the Centre.

Principal responsibilities

We are looking for an enthusiastic person who is motivated to ensure that our visitors have an excellent experience in our café, leads by example on customer care and professionally handles customer compliments and complaints. The individual will be a team player and, as part of our visitor experience management structure, will need to undertake the tasks of the designated Centre Duty Manager on a rota basis.

i. Provide a warm and friendly welcome to our customers ensuring that they have an excellent customer experience and that our approach is inclusive towards everyone.
ii. Work with the Catering Manager to lift the standard of customer experience in every aspect of our Seabird Café offering.
iii. Undertake specific duties assigned by the Catering stock ordering and receipt, checking equipment is operational and daily cash/payment reconciliation.
iv. Work safely, observing all Health & Safety policies and procedures and the hygiene standards required from our catering system.
v. Supervise the café team ensuring that they understand their duties and are supported to carry these out effectively day to day.
vi. Support the recruitment process to ensure that we are inclusive in our approach and that new recruits are supported effectively into their role.
vii. Take responsibility for training our Café Team, nurturing each individual and embedding and maintaining a culture of excellent customer service.
viii. Assist with the preparation of food in the kitchen, when required.
ix. Ensure all caterings areas are checked and are fully operational, cleaned and meet required hygiene standards.
x. Undertake the activities required of our Centre Duty Manager on a rota basis which includes opening up/closing down the Centre, daily safety checks and ensuring the smooth running of the Centre operations throughout the day.
xi. Efficiently handle customer compliments and complaints.
xii. Be willing to learn about our wider charitable activities and talk to customers about these, including promoting the benefits of our visiting our paid experience and membership.
xiii. Carry out any other reasonable duty which is within the competence of the post, when directed by the Catering or Duty Manager to assist.

Essential skills and experience
• Consistent delivery of a high-quality visitor experience, with a customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative, prioritise your work and supervise others.
• A team player – adaptable and flexible to a varied working environment and able to handle customer compliments and complaints.
• An ability to work under pressure at peak times.
• An appropriate means of transport to get the Centre across the working week between 0830 and 1800 and occasional evening events.

Desirable skills and experience
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability.

JOB PURPOSE

To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

· To plan, prepare, cook, and present food to the standards required by the Trust for a facility with estimated income of £430k

· To ensure that the organisation’s reputation for excellent food and service is maximised and enhanced through the delivery of a locally sourced and seasonal menu

· To develop retail and function menus with innovation and flair in line with budgetary requirements, GP control

· To ensure supplies are correctly issued, used and accounted for to carry out stock takes and food rotation procedures

· To maintain records relating to food production activities and supplier information as required by the Visitor Service Manager – Food & Beverage

· To ensure Health and Safety and Food Safety Standards are maintained in line with company policy

· To set objectives and be responsible for the day to day running of the kitchen, cleaning schedules, allergens and dietary requirements allocation and menu development

· To assist with employee performance and recognize training needs and potential as appropriate

· To assist with team briefings on a regular basis to communicate food standards, menu updates and changes, as well as H&S Policy requirements

· To ensure that the function achieves, as a minimum, the financial targets agreed with, in line with the budget

Full Time and Part Time available.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Assist the chefs with preparation of menu.
• Contribute to food production as per the menu cycle / specification for all F&B outlets and event
catering (corporate, hospitality, meetings etc)
• Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are
adhered to.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being
mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to
minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and
the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put
in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically,
the F&B outlets.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
• Ability to work as part of a team and the ability to foster and motivate a team.
• Previous kitchen experience – sandwich making, preparing of ingredients.
• The ability and willingness to learn and try new things, to be flexible and step outside of your
comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to
hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to
improve daily operations and deliver an exceptional visitor experience.
Desirable
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same.
• The ability and willingness to understand others’ perspectives and to consider the impact of your
actions on them and to adapt your actions as necessary.
• Food Hygiene qualification.

Glasgow Science Centre is a Scottish Charity and a unique 5-star visitor attraction with a vision for a Scotland where all people feel empowered through learning and engagement with science to make positive differences in their lives, communities and society.

Our mission is to inspire people of all ages to explore and understand the world around them, and to discover and enjoy science. We have been delivering interactive science experiences to schools, families, and community audiences for over 20 years, in-house, online and through outreach and we are dedicated to raising awareness of the importance of science to our nation’s wellbeing, economy, and society.

ABOUT THE ROLE

Glasgow Science Centre are recruiting for a Food and Beverage Assistant to work within our Food and Beverage Team you will deliver a offer a fun, safe and welcoming environment to all visitors whilst supporting the smooth running of the food & beverage department. You will work across all F&B operations including Taste Cafe, IMAX Cafe and Corporate Events. You will also support Customer Service and Science Operations teams as and when required to meet operational needs and enhance the overall customer experience.

We are looking for someone who will be responsible for delivering friendly and helpful customer service within all catering outlets at Glasgow Science Centre (GSC). Work as part of a team to ensure 5-star customer service delivery, following all Health and Safety guidelines and carry out transactions quickly and accurately within guidelines.

We are looking for someone who has excellent interpersonal and communication skills and can display an inclusive approach while working with a range of people.

If this sounds like you, and you are passionate about GSC’s mission and values, then we would like to hear from you.

APPLICATION DETAILS

Please find full job description and details of how to apply on the Jobs and Volunteering section of the Glasgow Science Centre website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

The closing date for applications is, Thursday 30th May 2024 at Noon.

Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our visitors have a fantastic experience.

You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to our high standard, as well as serving customers quickly, efficiently and promoting our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.
Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.