To assist the Head Chef and Food & Beverage Manager in the day-to-day management of the food and beverage experience at Newhailes. Specifically, day to day supervision of the kitchen and to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.
Café Cook
The Clydeside Distillery
Are you an experienced Cook looking for a new, exciting and unique working environment?
Do you have a passion for high standards; confidence in the day-to-day running of a small busy 5-star kitchen, positive pro-active attitude, organised with meticulous, cleaning, hygiene and safety standards?
The Clydeside Distillery is a 5-star Visitor Attraction in Glasgow. We are agile, professional and fast-paced.
You will work with a dedicated and truly hard-working team to offer our guests a wonderful experience. Ensuring that our food standards are consistently high, having an eye for detail and working with our operations Manager to ensure our standards are upheld.
The Clydeside Distillery are looking for a Café Cook to operate our busy café kitchen serving Taste of Scotland platters, soups, sourdough toasties and a selection of sweet treats. The Clydeside Café seats 44 covers with fast-pace turnover of tables.
Main duties include-
Creating a daily selection of soup, sandwiches and sweet treats.
Prepping, preparing and plating our selective café menu within a fast-paced kitchen. This includes soup, selection of sourdough toasties and Taste of Scotland platters.
Managing Cooksafe documentation and adhering to Cooksafe standards at all times.
Completing all relevant daily, weekly and monthly paperwork within food hygiene standards.
Maintaining a clean, tidy kitchen and pot wash area.
Managing orders and rotation of stock to food safe standards.
Upholding our 5* service and food quality.
Communication and daily handover with Visitor Centre Supervisor and VC Ops Manager.
Report and manage any issues within the kitchen/café.
Monitoring of wastage and amending of standing orders to reflect the needs of the business.
Ensure all daily check lists have been completed for open and close in all areas.
A proactive attitude to make continuous improvements, reviewing service styles, menu offers and customer feedback.
Working with and supporting the wider visitor centre team as required.
You will be flexible, hard-working with a positive attitude. Level 2 food hygiene preferred. An interest in Scotch Whisky would be a bonus and a passion for excellent Scottish Hospitality.
Job Type: Full time Mon – Sunday
40 hours per week
Working hours between 9am and 6pm
Our café has one of the best views in the town! Because of this, we welcome hundreds of people a week to our café and you’ll have a vitally important role to play. You’ll help the catering team to deliver high quality service and you’ll work hard to ensure that our visitors have a fantastic experience.
You will provide a warm welcome and must have a helpful attitude. You’ll quickly develop an understanding of all our products and ingredients and be able to promote the café’s special offers. Alongside other team members, staff keep the café clean, up to
our five-star standard, as well as serving customers quickly, efficiently and promoting our Charity while doing so.
Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within the competence of the post holder.
Skills and experience:
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.
Desirable skills:
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.
We are looking for a Cook to join our Catering team. We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality, and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.
The Cook supports the preparation of the food on the menu for our daily service and occasional events.
Principal responsibilities
The main responsibilities of the Cook are:
i. Check the quality of ingredients and prepare these to use in cooking (chopping and peeling vegetables, cutting meat, preparing salads etc.).
ii. Learn and become familiar with the cooking process, equipment and appliances used to make each of our dishes.
iii. Ensure great presentation of our food, by dressing dishes before they are served.
iv. Cook dishes under the supervision of the Catering Manager or the Chef and develop sufficient competence to provide cover during staff absences/holiday cover.
v. Ensure that all dishes for a single order are ready for serving at the same time and co-ordinate effectively with the café serving team.
vi. Take responsibility for maintaining and cleaning the kitchen area/equipment ensuring that all appropriate standards are met.
vii. Ensure all food and other items are stored properly.
viii. Monitor stock levels and advise the Catering Manager or Chef of any orders that need to be placed.
ix. Ensure that all duties are undertaken in compliance with health and safety, food standards and hygiene regulations and practices, as well as our internal procedures.
x. Carry out any other reasonable duty which is within the competence of the post.
Essential skills and experience:
• Organised with an ability to work effectively in what can be a fast-paced, high-volume business at peak times.
• A team player – adaptable and flexible.
• A confident communicator.
• An appropriate means of transport to get to the Centre (between 0830 and 1800).
Desirable skills and experience:
• A willingness to learn on the job and/or to work towards an SQV cooking certificate.
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability principles.
Our Visitor Experience team members are the first point of contact for visitors. We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.
Principal responsibilities
We are looking for an enthusiastic person who is motivated to provide an excellent offer in our café, leads by example on customer care and professionally handles customer compliments and complaints. The individual will be a team player and, as part of our visitor experience management structure, will need to undertake the tasks of the designated Centre Duty Manager on a rota basis.
i. Provide a warm and friendly welcome to our customers ensuring that they have a good customer experience and that our approach is inclusive towards everyone.
ii. Support the Catering Manager in running the Seabird Café and kitchen to deliver a varied menu that meets our sustainability (local, sustainable sources) and quality (taste, presentation, value) of products we serve in the café.
iii. Undertake specific duties assigned by the Catering Manager including rota preparation, stock ordering and receipt, checking equipment is operational and daily cash/payment reconciliation.
iv. Work safely, observing all Health & Safety policies and procedures and the hygiene standards required from our catering system.
v. Supervise café and kitchen staff ensuring that they understand their duties and are supported to carry these out effectively day to day. Support recruitment and training needs.
vi. Assist with the preparation of food in the kitchen, when required.
vii. Ensure all caterings areas are checked and are fully operational, cleaned and meet required hygiene standards.
viii. Undertake the activities required of our Centre Duty Manager on a rota basis which includes opening up/closing down the Centre, daily safety checks and ensuring the visitor experience team is deployed across teams to meet the customer demands across the day.
ix. Efficiently handle customer compliments and complaints.
x. Be willing to learn about our wider charitable activities and talk to customers about these, including promoting the benefits of our visiting our paid experience and membership.
xi. Carry out any other reasonable duty which is within the competence of the post, when directed by the Catering or Duty Manager to assist.
Essential skills and experience
• Consistent delivery of a high-quality visitor experience, with a customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative, prioritise your work and supervise others.
• A team player – adaptable and flexible to a varied working environment and able to handle customer compliments and complaints.
• An ability to work under pressure at peak times.
• An appropriate means of transport to get the Centre across the working week between 0830 and 1800 and occasional evening events.
Desirable skills and experience
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability.
This is a fantastic opportunity to work as part of our leadership team at the iconic Crathes Castle, Garden and Estate, which attracts hundreds of thousands of people from across the globe every year.
You will be responsible for the day-to-day catering operations at our popular Crathes Castle Café 1702 and catering outlets. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach, and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships, and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Crathes Castle stories, the work we do and what their money is funding
JOB PURPOSE
To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.
JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Visitor services, Catering and events (including ordering);
Line management of Visitor Services Assistants
Duty management and oversight/maintenance of the property
Ensure the property social media is managed to generate interest, engagement and help drive visitors
Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
Security of the Property;
Health & Safety procedures, emergency procedures, and environmental procedures;
Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
Responsible for day-to-day financial administration at the property, including:
Ensuring the completion of Cash/till reconciliation;
Week-end reports and reconciliation;
Completion of the banking and all cash handling processes.
Supporting the Visitor Services / Operations Manager with:
recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected, and supported.
Senior Catering Manager, Scone Palace
A rare opportunity has just arisen to join our dedicated team and we are seeking to appoint an exceptional Senior Catering Manager to oversee the delivery of our daily catering provision, maintaining the very highest standards of both food quality and service.
About you
Do you have a passion for innovative menus, an interest in food provenance, and a flair for baking? Then we’d love to hear from you.
Applicants should have a keen interest in food, as well as a good working knowledge of HACCP and food safety with a proven track record as Head/Lead Chef or Chef Manager. Previous experience in a similar role is essential as are strong leadership skills. Business acumen and financial management with good IT skills together with the ability to organise and prioritise a busy workload is necessary.
You will have a ‘can do’ attitude and a genuine commitment to quality standards and customer service. You will also be involved in the long-term strategic plans for the business and have the ability to manage an enthusiastic team, including front of house operations. Prior experience as Premises Manager and a certified Personal License Holder is desirable.
What we can offer
We offer sociable working hours and the chance to work in a unique and varied business.
Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year. Nestled on the banks of the River Tay in beautiful Perthshire, we are renowned for our exceptional food quality and service and pride ourselves in using the very best of produce from our own market garden.
Key responsibilities include:
– To oversee the delivery of the daily catering provision within Scone Palace with strong leadership skills, maintaining exceptionally high standards of both food quality and service and ensuring all legal compliance is achieved, and company guidelines are followed whilst meeting company targets and budgets
– Manage a team of catering staff, including hiring, training, scheduling, and performance evaluations
– Ensure compliance with health and safety regulations and maintain high standards of cleanliness and food quality
– Stay updated on industry trends and innovations to continuously improve catering services
Skills & Experience:
– Proven experience as a Catering Manager or similar role in the hospitality industry
– Strong leadership skills with the ability to effectively manage a team
– Excellent organizational and time management skills
– Exceptional customer service skills with the ability to build and maintain client relationships
– Strong attention to detail and ability to work under pressure in a fast-paced environment
– Proficient in Microsoft Office Suite and catering software systems
– Knowledge of food safety regulations and best practices
If you are a highly motivated individual with a passion for delivering exceptional catering experiences, we invite you to apply for the position of Senior Catering Manager. We offer competitive compensation and opportunities for career growth.
2022 was a phenomenal year for our charity and its parks as we launched a new Royal Zoological Society of Scotland (RZSS) strategy pledging to reverse the decline of at least 50 species by 2030.
At our Highland Wildlife Park, we saw our polar bear cub (Brodie) take his first steps outside, welcomed the arrival of three snow leopard cubs, continued our fantastic work on the saving the critically endangered pine hoverfly and had a very successful first breed season of our Scottish Wildcats with 22 kittens being born… and that’s just in one year!
If you would like to get involved, come and work on the wild side and help protect, value and love nature in this exciting role as Catering Assistant:
The role
In this role you will be providing a first-class customer service and consistently high-quality food service experience to all visitors at Highland Wildlife Park (HWP) and by providing information and assistance and ensuring an environment that is engaging and well maintained.
This role is offered on a part time/permanent basis: 30 hours per week (annualised hours).
Salary: £17,004 – £17,404 per annum (pro-rata salary for 30 hours per week)
Some of the things you’ll do:
Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
Ensure work areas are maintained to the highest health, safety and hygiene standards
Ensure all areas are clean and clear, storerooms are well stocked and organized at all times, all kitchenware/equipment is clean and stored appropriately
Assisting with the smooth running of the kitchen production areas
Assisting with basic food preparations
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
What we’re looking for:
Good achievement in standard grades (or equivalent), including English and Mathematics.
Food Safety and Hygiene (level 2 certification) or willingness to obtain? Valid driving license (tours & presentations only)
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to provide information, upsell products and deal with queries.
Providing first class customer care and service, including dealing with customer queries.
Please see the role profile for further information on what the role involves and essential/desirable criteria.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.
Additional Job Description
Bartender
Glenkinchie Visitors Centre
Permanent – Full-time
Closing date: 17th September 2023
About Us
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value
This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a phenomenal career in the process.
We offer fantastic benefits for joining our bar team. Not only would you receive a competitive salary, but you will be entitled to gratuity, private medical, company shares, great pension programme, discount off hundreds of retailers, gym discounts and much more!
Feel inspired? Then this may be the opportunity for you.
About the Role
As a Bartender you will be passionate about drinks culture and be one of the best mixologists in the business. There will be strong collaboration with Diageo Brand Ambassadors as well as being a great teammate.
You’ll provide an outstanding customer experience by engaging and exciting our visitors with your skill, knowledge and personality, implementing innovation around our overall portfolio with a focus on our brands. Ensuring that every visitor has an unforgettable experience, you will work with a customer first attitude and build specific experiences and drinks tailoring service to meet the needs of the customer.
You will generate advocacy for the brand, by delivering incredible guest experiences in a high-end service environment being able to surprise them with your mixology and skills behind the bar as well as supporting the team with smooth operations.
You will be innovative, creative and want to set trends within the drinks space.
About You
To be successful, you’ll bring creativity and have top bartending experience and an extensive knowledge of spirits, particularly whisky, and cocktails. Working with visitors, staff you’ll have strong interpersonal and communication skills and be passionate about crafting an unforgettable experience for everyone who visits our Visitor Centre.
You’ll have experience crafting innovative cocktail menus in accordance with customer trends, in order to be a true brand ambassador for Diageo and crafting unforgettable experience for our customers.
You will be a great teammate as you will collaboratively work with the operations, retail, experience teams along with our Brand Ambassadors. This will involve strong interpersonal and communication skills to ensure that through teamwork our customers experience unforgettable experiences.
In return, not only do we offer a great reward & benefits package, we’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Create a future worth celebrating with us!
JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail and Food & Beverage activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.