Hospitality and Catering

JOB PURPOSE

The Events Assistant Apprentice role sits with Functions and Events and will include time in the Courtyard Café at Haddo House. It provides training in a broad range of hospitality skills to someone with little or no experience. Our apprenticeship is a fantastic opportunity for a young person to learn, train and experience real work in a professional hospitality environment where we take great pride in looking after our visitors, providing beautiful places for people to visit and working to a high standard. Our visitors come for a variety of reasons from weddings, business dinners to Easter egg hunts and Christmas events to tours of the house and garden. We want to ensure every visitor, regardless of the reason for the visit, is welcomed and receives a memorable day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

The Events Assistant – Apprentice will work as part of the professional team onsite helping to give visitors from across the globe a warm welcome to the house and cafe to help generate the income that enables us to care for our properties.

The Apprentice will also study for a Modern Apprenticeship (SVQ in Hospitality Services at SCQF Level 5) with the ITC Academy training provider.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The apprentice will take direction from the appropriate supervisor according to the area they are working in, e.g. café, functions or events. They will be working alongside other staff and volunteers on site. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site the apprentice will provide a consistently high standard of visitor care at all times:

Welcoming visitors to the site

Assisting in function and event planning, set up and delivery

Assisting in service in the café

Answering visitors’ queries about event offer, ticketing and direction to other areas on site

Promoting the National Trust for Scotland and the benefits of Trust membership

Always maintain excellent standards of site and personal presentation

Undertake the general ongoing operational cleaning of all areas as necessary

Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

Working across three mains areas Functions, Events and Courtyard Café.

Customer Service

Regular interaction with all members of the public

Teamwork

Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales and financial processes

Help achieve sales targets and membership recruitment targets

Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals

Occasional user of cleaning chemicals.

Expected to become familiar with and comply with the property’s Health and Safety policies.

Role overview:

The Chef de Partie will support the Head Chef to ensure the customer catering experience is delivered to the highest standards, to ensure the provision of hospitality and customer care to Cairngorm customers.

Purpose of the job:

The purpose of a Chef de Partie is to manage a specific section of the kitchen, ensuring high-quality preparation and cooking of food in their assigned area. This role is vital in maintaining the smooth operation of a kitchen.

The Chef de Partie is responsible for:

Duties and responsibilities
• All food entering the kitchen is correctly stored in rotation
• To keep the fridges clean and tidy
• To be responsible for ensuring all food is prepared to the highest standards
• Being responsible to ensure that there is no cross contamination of food
• To be aware of and to control wastage of food
• To ensure that all documentation is kept such as cooking temperature records, fridge temperatures and cooking temperature records
• To follow all procedures such as cleaning schedules, rotation of perishable and dry stocks maintaining equipment
• Reporting any problems to the Head Chef
• To have knowledge of all products and services on offer and be able to pass on this knowledge in a positive, enthusiastic style.
• Ensure prompt replenishment of stock and highlight to the relevant manager any stock issues e.g.: stock loss, damaged stock.
• Observe all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
• To identify personal development needs in line with personal and organisational objectives
• To undertake any other reasonable duties as may, from time to time, be required

People Management

• Be polite and attentive to all our guests and colleagues
• Attend annual performance management and development processes such as Performance and Development (PAD) Reviews

Person Specification

• This role will suit someone who has had experience in a busy kitchen environment (preferably at least 5 years)
• Demonstrate good people skills, both customer facing and within your team.
• This role will require a degree of flexible working to meet the business needs, 7-day operation and occasional events out with normal operating hours.

Experience/Qualifications

• Full knowledge of food hygiene regulations (HACCP) and hold a valid food hygiene certificate
• SVQ Food Cookery and Preparation Level 3

Personal Attributes/Behaviours:

• Pleasant, confident, and professional work manner
• The ability to identify success as well as areas for improvement
• A motivated individual who is not fazed by an ever-changing environment
• Smart appearance
• Attention to detail
• Committed
• Flexible with a ‘Can do’ approach
• Adaptable
• Team player

Location Overview:

• Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
• Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
• In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.

Role Overview:

The Kitchen Porter will help to keep our kitchen clean to the highest standards and assists the wider kitchen team as directed.

Purpose of the Job:

The purpose of a kitchen porter is to support the kitchen staff by maintaining cleanliness, organization, and hygiene in the kitchen. They perform essential tasks like washing dishes, cleaning equipment, and ensuring that workstations are kept tidy, allowing chefs and cooks to focus on preparing food efficiently.

Duties and Responsibilities

• To take responsibility for the cleaning of all cutleries, crockery and other kitchen equipment ensuring that all is cleaned to the highest standard.
• To maintain cleanliness and tidiness of kitchen and surrounding areas
• Maintaining general cleaning standards, follow cleaning schedules and emptying bins
• To be aware of all Kitchen Risk Assessments and Standard Operating Procedures
• Observe all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
• To undertake any other reasonable duties as may, from time to time, be required

People Management

• Be polite and attentive to all our guests and colleagues

Person Specification

Skills
• Experience in a busy kitchen environment would be advantageous but not essential
• Experience working within a busy team and under pressure
• Team Player

Personal Attributes/Behaviours:

• Pleasant, confident, and professional work manner
• The ability to identify success as well as areas for improvement
• A motivated individual who is not fazed by an ever-changing environment
• Smart appearance
• Attention to detail
• Committed
• Flexible with a ‘Can do’ approach
• Adaptable
• Team player

Location Overview:

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Junior Sous Chef to join our Food & Beverage team at The Falkirk Wheel. You will be assisting the kitchen team in providing our full menu, inclusive of hot offer, Grab and Go, wood fired pizza and events.

The role is offered on a permanent basis, and with a starting salary of £26,110 (Band B) plus variable working allowance of 11.25%. Working hours are typically between 7am and 5pm on a 4 on 2 off rota (later start and earlier finish in winter due to seasonal variance) averaging 37 hours per week with flexibility required due to business demands and occasional evening shifts due to events.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:
• Assist with daily running of the kitchen
• Daily preparation of ‘Grab & Go’ items, standard daily menu and specials
• Working alongside the Head Chef, Sous Chef and the front of house team to ensure the smooth running of the Falkirk Wheel F&B offer, inclusive of events
• Ensuring health and safety records are kept up to date.
• Assisting with food & beverage purchase and storage and stocktake
• Assist with menu planning and managing COS in line with budgets
• Maintaining a safe and hygienic kitchen environment.

Qualifications and knowledge required:
• NVQ Level 2 or above in Catering
• Previous experience working in a similar role
• Good communication and team working
• Highly organised with excellent planning
• Able to work under pressure in a high-paced environment
• A full driving license

Skills and experience required:
• Excellent interpersonal skills
• Experience in similar role
• A real enjoyment for hospitality and delivery of 5 star products

Qualities & abilities required:
• A confident, friendly, helpful and engaging nature
• The ability to deliver a professional service
• The drive to work across various disciplines
• Good time management and organisational skills
• The ability to work well under pressure
• A sense of own initiative with the ability to work effectively as part of a team
• A flexible approach to the role

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

An exciting new opportunity has arisen for a Food & Beverage and Events Operations Manager to manage the overall operations of the Food & Beverage department within Glasgow Science Centre including Taste Café, IMAX café, IMAX concession and Corporate Events.

We are looking for someone with experience within a conference/events management role who is passionate about Food and Beverage, events and customer service. You will be responsible for leading a team to deliver high standards of customer care and effectively manage the delivery of the GSC 5-star customer service promise.

Working together with the Senior Events Manager and Head Chef, you will manage the planning and delivery of a vast portfolio of different events within GSC. The ideal candidate will be a strong communicator and organiser, confident in managing a large team of people and able to manage conflicting priorities.

Please note evening and weekend work will be required for this role.

For further information and full job description please visit our website.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.

Fingal Hotel is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront awarded Tripadvisor’s No.1 UK Luxury Hotel, Tripadvisor’s No.1 UK Small & Boutique Hotel and AA Hotel of the Year Scotland.

This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for Hospitality Servers to join the team. Both The Royal Yacht Britannia and Fingal Hotel host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tearoom, Bar, weddings, parties and large corporate events.

We are looking for enthusiastic individuals with previous experience working in a busy hospitality environment, who have a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:

– Greeting and guiding customers to their tables.
– Up-selling additional products when appropriate.
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
– Serving food and drinks orders.
– Arranging table settings and maintaining a tidy dining area.
– Delivering and collecting bill payments.
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
– Following all relevant health department regulations.
– Providing excellent customer service to guests.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.

To apply, please send your CV to recruitment@tryb.co.uk for the attention of Bruce MacBride and Sarah Telford or postal applications to:

FAO Bruce MacBride/Sarah Telford
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience in the Food & Beverage department at Castle Fraser.

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. You will report to the Food and Beverage Visitor Services Manager for Aberdeenshire North

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Offer excellent customer service and ensure all members of the hospitality team do the same.

Delivering high standards and a consistently warm welcome within the hospitality department

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Food & Beverage operation

Lead with menu development ensuring presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage and wastage control.

Create & run events in the tearoom throughout the year to support the overall business goals.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Prepare rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team

Instill a Health & safety and Environmental health culture throughout the hospitality operation

Finance Management

Share responsibility for achieving the Food & Beverage budget together with the F& B Manager

Share responsibility for achieving the overall commercial budget with the site Visitor Services Manager

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation.

Supervise daily till operations and perform end-of-day income reconciliation

Assist the F&B Manager with menu costing and stock-taking.

You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Performance indicators and targets

Weekly, monthly and annual sales and cost of sales targets

Food compliance standards and record-keeping

Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.

EPOS tills and chip and pin machines.

Fully equipped commercial Food & Beverage kitchens.

As a Chef de Partie at The Macallan Estate, this role will collaborate closely with the Sous Chef to consistently uphold 5-star service standards and ensure the delivery of top-quality cuisine. Joining a dynamic kitchen team with extensive experience in multiple Michelin-starred establishments, the CDP position brings established skills, demonstrating a profound enthusiasm for crafting, cooking, and presenting exquisite dishes within a specialised section. The role requires a heightened level of diligence and the capability to operate autonomously, without supervision.

Collaborate closely with the Sous Chef to maintain consistent 5-star service standards and ensure high-quality food preparation.
Demonstrate expertise in specialised culinary techniques within assigned section.
Prepare, cook, and present dishes according to established recipes and standards
monitoring portion and waste control.
Work effectively in a fast-paced environment, demonstrating adaptability and flexibility.
Communicate effectively with other kitchen staff to ensure smooth service operations.
Take initiative to address any issues or challenges that arise during service.
Contribute to menu development and innovation under the guidance of senior kitchen staff.
Overseeing the maintenance of kitchen and food safety.
Ensuring full compliance of all food hygiene and health and safety regulations including HACCP, COSHH and all other distillery related due diligence and controls.

To be successful in this role, you have previous experience working in a similar role, demonstrating a solid knowledge and culinary skills. You have the ability to work without supervision and produce exceptional quality of food. Strong interpersonal abilities, facilitating seamless collaboration with both kitchen and front-of-house teams, as well as effective communication with management. A comprehensive understanding of safe food handling practices and adeptness in food rotation procedures to maintain freshness and quality. A personable and professional demeanor, consistently delivering exceptional service with a welcoming attitude. Effective problem-solving skills, enabling quick and practical resolutions to challenges encountered in a fast-paced kitchen environment.

Join our team where your culinary talents and interpersonal finesse will contribute to our collective success in delivering exceptional dining experiences.