Hospitality and Catering

JOB PURPOSE

To provide operational coordination and supervision of catering, retail, visitor services, and events at the Robert Burns Birthplace Museum in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:

Visitor services, catering, (including ordering, merchandising, sales targets)

Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests

Overseeing and ensuring that the sale of alcohol legislation is adhered to.

Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events

Duty management and oversight/maintenance of the property

Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required

Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager

Ensure the property social media is managed to generate interest, engagement and help drive visitors

Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.

Security of the Property.

Health & Safety procedures, emergency procedures, and environmental procedures.

Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.

All Catering Assistants are responsible for ensuring the delivery of high-quality food and exceptional service at Almond Valley Heritage Centre. This responsibility extends across all areas of our catering operations, including the Café, Birthday Parties, the Shepherd’s Hut, and the Soft Play. Our goal is to provide a consistent and outstanding experience for all visitors, whether they are enjoying a leisurely meal or simply grabbing a quick snack while their children play.

Role: Part and full time roles available
Hours: Weekend and evening shifts
Pay: £12.00 per hour + 10% service charge

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.

Fingal Hotel is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront awarded Tripadvisor’s No.1 UK Luxury Hotel, Tripadvisor’s No.1 UK Small & Boutique Hotel and AA Hotel of the Year Scotland.

This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for Hospitality Servers to join the team. Both The Royal Yacht Britannia and Fingal Hotel host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tearoom, Bar, weddings, parties and large corporate events.

We are looking for enthusiastic individuals with previous experience working in a busy hospitality environment, who have a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:

– Greeting and guiding customers to their tables.
– Up-selling additional products when appropriate.
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
– Serving food and drinks orders.
– Arranging table settings and maintaining a tidy dining area.
– Delivering and collecting bill payments.
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
– Following all relevant health department regulations.
– Providing excellent customer service to guests.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.

To apply, please send your CV to recruitment@tryb.co.uk for the attention of Bruce MacBride and Sarah Telford or postal applications to:

FAO Bruce MacBride/Sarah Telford
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our tearoom team at Leith Hall, Garden & Estate.

Leith Hall is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

Welcoming visitors to the tearoom and working in an efficient and knowledgeable manner

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Answering visitors queries about the catering offer.

Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

Ensuring the café is fully stocked and set up daily.

Wearing correct uniform, name badges, or PPE as required.

Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include weekend working.

Financial Responsibilities

To adhere to all financial procedures to include till operations and cash reconciliation duties.

Help achieve sales targets and membership recruitment targets.

Upsell products within the tearoom.

Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety

To ensure the site meets with the Health and Safety legislation in liaison with your department manager.

To ensure that visitors vacate the site at close of business and site is secured at end of the day.

Contract type: Zero Hours

A unique two Michelin Starred gastronomic experience set in the heart of The Glenturret Distillery, Scotland’s oldest working whisky distillery.

Enjoy working in our restaurant, open for lunch, dinner and drinks from Wednesday to Saturday. Our bar lunch offers a relaxed setting, with a la carte, sharing style menus. In the evening, we serve a multi course tasting menu in the restaurant. Guests are also welcome for whisky flights or drinks, served in our Lalique bar and lounge.

Our Executive Chef, Mark Donald, cooks both seasonal and contemporary food, alongside his talented kitchen team.

Our front of house are a team of passionate, proud and focused individuals, who apply great attention to detail to deliver exceptional quality food and beverage service.

This role is responsible for ensuring high levels of service and guest satisfaction are met. It is a varied role in which you will be guest facing, assisting with food service, while working together with both front and back of house.

No previous experience necessary as full training is provided. You will work towards running a section, be in control of the intimate ambience whilst at the same time maintaining the highest of standards. You will support the team completing the set-up of the restaurant and have awareness of the menu and preparation of dishes.

Responsibilities:
The role entails setting up, cleaning and management of the front and back of house areas. Learning the menus, gaining knowledge about produce, beverages and gastronomy. Working effectively and professionally with colleagues. Looking after our guests and delivering world class service. Assisting with all duties as requested.

You will gain valuable knowledge whilst performing your duties. Working in this position allows a Commis Waiter/Waitress to understand the importance of customer services and manage the workflow of a restaurant effectively.
If you love being part of a motivated team and thrive in a busy environment, are detail- oriented, have previous experience working within a customer facing setting and have a positive and approachable manner, then we would like to hear from you.

Essential skills:
– Naturally warm and engaging yet professional
– Good communication skills
– Excellent customer service skills
– Team player
– Attention to detail
– Positive attitude
– Ability to work under pressure
– Ability to multitask
– Empathy for guests and colleagues
– Desire to learn and develop a career within hospitality
– Familiarity with alcohol restrictions or laws
– Understandable level of English; spoken and written

What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Uniform supplied
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Tronc scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

A unique Michelin starred gastronomic experience set in the heart of The Glenturret Distillery, Scotland’s oldest working whisky distillery.

The Lalique Restaurant is recruiting an evening Kitchen Porter to join our exciting and innovative team. Recently awarded TWO Michelin Stars, we are the only Whisky Distillery in the World to have received this coveted award.

Our Executive Chef, Mark Donald, cooks both seasonal and contemporary food, alongside his talented kitchen team. Our front of house are a team of passionate, proud and focused individuals, who apply great attention to detail to exceptional quality food and wines.

If you would like to become part of this hard-working dedicated team, working closely with Mark Donald, Executive Chef then this is the position for you.

As a Kitchen Porter, working afternoon/ evening shifts (Wednesday to Saturday) you will be responsible for maintaining the cleanliness and hygiene of the kitchen and all equipment and ensuring the smooth operation of the kitchen.

You will support our chefs ensuring cleaning routines are completed throughout the kitchens daily to the highest standards. Your role is vital to ensure the smooth running of the restaurant, and it is imperative that all crockery and cutlery is cleaned to the highest of standards before reaching our guests. You will be responsible for storing equipment and ensuring safe removal, segregation and storage of recycling materials.
Our expectations for this role are that you are warm and friendly and willing to do everything you can to exceed our customers’ expectations.

We are looking for a reliable, highly motivated individual who is used to working in a fast paced and pressurised environment, who possesses an immense sense of pride in their work and is a strong team player with great communication skills.

Full training will be provided.

What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Uniform supplied
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Tronc scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are looking for a new recruit to join our café team as a catering assistant. To work front of house within the Café, including food and beverage preparation.
To assist with the efficient operation of food orders, queue management, cash handling and responding to customer enquiries.

EXPERIENCE
• Experience in a customer facing environment-ideally a tourist focused industry
• Cash handling experience is desirable

EDUCATION AND QUALIFICATIONS
• Certificate in appropriate sector course – basic food hygiene ( or to be able to achieve the same within 3 months of appointment)
•
Please see link for application form and further job details.

We are looking for a flexible and friendly new recruit to join our cafe ‘relief’ workers. To work front of house within the Café, including food and beverage preparation.
To assist with the efficient operation of food orders, queue management, cash handling and responding to customer enquiries.

The role of a ‘relief’ worker is to provide holiday, sickness and training cover for permanent members of staff. You will be employed by High Life Highland on a casual basis, as and when required, there are no set hours. As a relief worker with High Life Highland, you are free to choose whether to take on work when it is available, and the Charity is under no obligation to offer work to you.

EXPERIENCE
• Experience in a customer facing environment-ideally a tourist focused industry
• Cash handling experience is desirable

EDUCATION AND QUALIFICATIONS
• Certificate in appropriate sector course – basic food hygiene ( or to be able to achieve the same within 3 months of appointment)

Please see attached link for application form and further job details.