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Hospitality and Catering

We are looking for a Cook to join our Catering team. We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality, and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.

The Cook supports the preparation of the food on the menu for our daily service and occasional events.

The main responsibilities of the Cook are:

i. Check the quality of ingredients and prepare these to use in cooking (chopping and
peeling vegetables, cutting meat, preparing salads etc.).
ii. Learn and become familiar with the cooking process, equipment and appliances used
to make each of our dishes.
iii. Ensure great presentation of our food, by dressing dishes before they are served.
iv. Cook dishes under the supervision of the Catering Manager or the Chef and develop
sufficient competence to provide cover during staff absences/holiday cover.
v. Ensure that all dishes for a single order are ready for serving at the same time and
co-ordinate effectively with the café serving team.
vi. Take responsibility for maintaining and cleaning the kitchen area/equipment
ensuring that all appropriate standards are met.
vii. Ensure all food and other items are stored properly.
viii. Monitor stock levels and advise the Catering Manager or Chef of any orders that need to be placed.
ix. Ensure that all duties are undertaken in compliance with health and safety, food
standards and hygiene regulations and practices, as well as our internal procedures.
x. Carry out any other reasonable duty which is within the competence of the post.

Essential skills and experience
• Organised with an ability to work effectively in what can be a fast-paced, high-volume
business at peak times.
• A team player – adaptable and flexible.
• A confident communicator.
• An appropriate means of transport to get to the Centre (between 0830 and 1800).

Desirable skills and experience
• A willingness to learn on the job and/or to work towards an SQV cooking certificate.
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability principles.

Our values
Our values underpin everything we do. We take pride in bringing these to life in all that we do. We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine
environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of
Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats
and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and
without bias.

Performance: To be measured against clearly defined measurable and challenging goals

A unique Michelin starred gastronomic experience set in the heart of The Glenturret Distillery, Scotland’s oldest working whisky distillery.

Enjoy working in our 7 table restaurant, open for lunch, dinner and drinks from Wednesday to Saturday. Our bar lunch offers a relaxed setting, with A La Carte, sharing style menus. In the evening, we serve a 2 Michelin starred multi course tasting menu in the restaurant. Guests are also welcome for whisky flights or drinks, served in our Lalique bar and lounge.

Our Executive Chef, Mark Donald, cooks both seasonal and contemporary food, alongside his talented kitchen team. Our front of house are a team of passionate, proud and focused individuals, who apply great attention to detail to exceptional quality food and wines.

In the role of Assistant Sommelier, you will be expected to work effectively as part of a team providing support to the Head Sommelier within all aspects of the beverage service in the restaurant. If you love being part of a motivated team and thrive in a busy environment, we would like to hear from you.

We are looking for someone who is ambitious, has a positive and approachable manner, a people person who is receptive to continuous learning and development within the role.

Essential skills:

– A passion for wines and beverages
– Proven work experience as a Sommelier, or similar role in a high quality, fine dining
or Michelin Star Restaurant
– The ability to create tasteful food and wine pairings
– Have a strong knowledge of vineyards and wineries; including a good
understanding of the winemaking process
– Good communication skills
– Excellent customer service skills
– Have a positive attitude
– Must be a team player
– Familiarity with Alcohol restrictions or laws. Compliance alcohol training will be
given.
– Being warm, friendly, and professional
– Possess an understandable level of English; spoken and written

What is on offer for you!
• Fantastic career and development prospects (including wine and whisky courses)
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Uniform supplied
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Tronc scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

Easter & May bank holidays then 1 July to 30 September 2024

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during the 2024 season.

Working in our tearoom and cabin you will provide a warm welcome to visitors, serving hot and cold drinks, delicious cakes and lunches, and ensuring that the highest standards of hygiene are maintained. This is an ideal opportunity for someone looking to gain hospitality experience in a visitor services environment.

• Can you demonstrate great customer service skills?
• Do you have a flexible approach to work and a can-do attitude?
• Are you a team player who can communicate with a wide range of people?

Hours will vary with shifts available over the Easter and May bank holidays as well as from July through to September (this will include regular weekend working and there may be potential for additional shifts outside the dates given). As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 20 February.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Newbattle Abbey College has an exciting opportunity for the right person with an interest in furthering or developing their career in catering supervision.

The post holder will be responsible for the supervision and delivery of catering services across College-wide activities. This is a full-time permanent position.

Major Tasks/Job Activities
1. Assist the Catering Manager in the provision of the catering services and to
deputise in his/her absence.
2. Supervise Catering Assistants and establish effective working relationships.
3. Responsible for the preparation, cooking and serving of food, including catering
for dietary requirements for a wide range of clients.
4. Prepare and cook food according to recipes.
5. Contribute to menu planning.
6. Operate and oversee the use of catering equipment.
7. Ensure that the kitchen and dining areas are maintained to a high level of hygiene.
8. Undertake periodic cleaning tasks e.g., defrosting a fridge, as directed by the
Catering Manager.
9. Keep clean and orderly storerooms, fridges and freezers etc.
10.Clean stoves and general work areas.
11.Handle small amounts of cash as directed by the Catering Manager.
12.Complete monthly stocktake.
13.Record keeping of stock, waste management etc.
14.Comply with policies and procedures and statutory hygiene regulations.
15.Compile Health and Hygiene control sheet.
16. Promote and maintain high quality customer service.
17. Attend meetings when required, and/or in the absence of the Catering Manager.
18. Undertake any other such duties as may be required as appropriate to the scope
and grading of the post.

Conditions of Service
Term of Appointment: Full-time, permanent

Remuneration: £23,007 (pay award pending)

Pension Scheme: Lothian Pension Fund

Reporting to: Catering Manager

Closing date: Thursday 8th February

Interviews likely to be held: Wednesday 21st February

To apply please visit Newbattle Abbey College website – www.nac.ac.uk/work-for-us

Hours: 22.5 hours per week
Leave: 32 days including Public Holidays per annum pro rata

Closing Date: Friday 23rd February 5pm
Interview Dates : Monday 26th February and Wednesday 28th February (AM)

Purpose of the Post: The Café Assistant is a practical, hands-on role, with much of their working hours spent in the service area, preparing, and serving food and beverages, waiting, and clearing tables and dealing with the public. This is an exciting opportunity to play a vital role in our new café.

The key elements of the role are:
– – Food preparation and planning responsibilities
– – Systems and processes

Hours: 22.5 hours per week
Leave: 32 days including Public Holidays per annum pro rata

Closing Date: Friday 23rd February 5pm
Interview Dates: Monday 26th February and Wednesday 28th February (AM)

Purpose of the Post:
The Café Supervisor is responsible for delivering a high-quality standard of food preparation and production for the café and other catering service offers, displaying freshly produced meals and snacks for visitors, as well as excellent customer service. The role is integral to the commercial and operational success of the café and the postholder is required to follow all operational and safety procedures to support this delivery. The role will support the Café Manager.

The key elements of the role are:
– – Food preparation and planning responsibilities
– – Resource management
– – Systems and processes

Job Purpose

Brodick Castle is an idyllic island destination and visitor attraction on the Isle of Arran. As one of the Visitor Services team, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this stunning property and its history. This person is frequently in contact with visitors and as such is an ambassador for the Trust, exhibiting consistently excellent customer services while actively promoting the Trust’s aims and services.
KEY RESPONSIBILITIES

To always provide a consistently high standard of visitor care when:
• Welcoming visitors to the site and processing their admission/retail or food & beverage purchase in a friendly, efficient, and knowledgeable manner.
• welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• To always maintain excellent standards of site and personal presentation –
• The general ongoing operational cleaning of all areas as necessary.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, Gardens team, Admissions, Retail, and site repair employees/contractors.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Pitmedden Garden and help generate the income that enables us to care for Pitmedden Garden and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Pitmedden Garden and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

We are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team here at The Courtyard Café.

No previous experience is needed, as full training will be provided, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell.

This role is vital in providing our guests with the best possible service during their visit to Haddo House, whether that’s in our café or at one of our pop up stalls at our events.

The role is varied and you may be creating the best barista coffee, making up a sandwich, hot food or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Haddo House and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

Purpose of role

This is an exciting and varied role in the Food & Beverage team at Culloden Visitor Centre. Based in our Café, you’ll prepare food for a high-quality, sit-in café and grab-and-go takeaway menu, helping to generate the income that enables our charity to care for this world-renowned historical site.

You will ensure that visitors from across the globe have an enjoyable experience here through excellent service standards and menu availability. You will be responsible for the daily operation of the kitchen, and achieving targets through efficient, safe food production practices.

Key Responsibilities
• Deliver a high-quality food offer for our high and low season, relevant to our Culloden customers (visitors, events and functions) and Visit Scotland’s Taste our Best principles.

• Contribute to menu development, making creative, practical and cost-effective choices for food production and presentation.

• Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).

• Work alongside the management team to ensure all food and non food items are ordered, and stock is controlled to the highest standard

• Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.

• Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.

• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

JOB PURPOSE

To assist the Head Chef and Food & Beverage Manager in the day-to-day management of the food and beverage experience at Newhailes. Specifically, day to day supervision of the kitchen and to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Assist the Head chef with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets

OVERVIEW OF THE POST

All Catering Assistants are responsible for the delivery of high quality food and service at Almond Valley Heritage Centre. Customers are expected to receive the same high quality of service whether in the Tearoom, at a Birthday Party, the Shepherd’s Hut or when using Soft Play.
Catering Assistants are expected to communicate well, respond quickly to instructions and work as part of a team.

INFORMATION ABOUT TEAM

You will form part of the Catering Team, lead by the Catering Manager. You will be responsible to the Senior Catering Assistant/Kitchen Leader according to work location.

SCOPE OF DUTIES
Key Responsibilities, Duties and Objectives

Kitchen
• Supporting the Kitchen leader in food preparation and service
• Carrying out basic food preparation tasks – peeling and chopping vegetables, baking
• Ensuring senior personnel are equipped with ingredients and equipment
• Tidying and rotation of stock, accepting deliveries, correct storage of food supplies and consumables
• Cleaning of kitchen work surfaces, equipment, floors, walls et
• Dish washing duties
• Understanding Health & Safety, HACCP, Environmental Health Legislation and Almond Valley procedures

Front of House
• Service of hot and cold drinks, bakery goods and grab-and-go items
• Taking orders for hot foods and relaying of these
• Operation of the tills
• Assisting with waiting and table service duties
• Maintaining tables, chairs and high chairs in a clean and tidy fashion i.e. clearing between customers
• Maintaining the servery counter and till points to the standard specified by senior staff
• Ensuring cleanliness of all service areas
• Ensuring adequate stocks of cutlery, napkins etc
• Stocking of refrigeration, display units to the specification indicated
• Understanding fire safety and emergency evacuation procedures
• Record feedback from visitors