Hospitality and Catering

Visitor Services Supervisor – Food and Beverage

This is a fantastic opportunity to work as part of our leadership team at the iconic Crathes Castle, Garden and Estate, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at our popular Crathes Castle Café 1702 and catering outlets. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach, and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships, and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Crathes Castle stories, the work we do and what their money is funding

Chef

JOB PURPOSE

To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.

Visitor Services Supervisor (Catering / Food & Beverage)

JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, Catering and events (including ordering);
 Line management of Visitor Services Assistants
 Duty management and oversight/maintenance of the property
 Ensure the property social media is managed to generate interest, engagement and help drive visitors
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
 Security of the Property;
 Health & Safety procedures, emergency procedures, and environmental procedures;
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

Responsible for day-to-day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation;
 Week-end reports and reconciliation;
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services / Operations Manager with:
 recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected, and supported.

Senior Catering Manager

Senior Catering Manager, Scone Palace
A rare opportunity has just arisen to join our dedicated team and we are seeking to appoint an exceptional Senior Catering Manager to oversee the delivery of our daily catering provision, maintaining the very highest standards of both food quality and service.
About you
Do you have a passion for innovative menus, an interest in food provenance, and a flair for baking? Then we’d love to hear from you.
Applicants should have a keen interest in food, as well as a good working knowledge of HACCP and food safety with a proven track record as Head/Lead Chef or Chef Manager. Previous experience in a similar role is essential as are strong leadership skills. Business acumen and financial management with good IT skills together with the ability to organise and prioritise a busy workload is necessary.
You will have a ‘can do’ attitude and a genuine commitment to quality standards and customer service. You will also be involved in the long-term strategic plans for the business and have the ability to manage an enthusiastic team, including front of house operations. Prior experience as Premises Manager and a certified Personal License Holder is desirable.
What we can offer
We offer sociable working hours and the chance to work in a unique and varied business.
Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year. Nestled on the banks of the River Tay in beautiful Perthshire, we are renowned for our exceptional food quality and service and pride ourselves in using the very best of produce from our own market garden.
Key responsibilities include:
– To oversee the delivery of the daily catering provision within Scone Palace with strong leadership skills, maintaining exceptionally high standards of both food quality and service and ensuring all legal compliance is achieved, and company guidelines are followed whilst meeting company targets and budgets
– Manage a team of catering staff, including hiring, training, scheduling, and performance evaluations
– Ensure compliance with health and safety regulations and maintain high standards of cleanliness and food quality
– Stay updated on industry trends and innovations to continuously improve catering services
Skills & Experience:
– Proven experience as a Catering Manager or similar role in the hospitality industry
– Strong leadership skills with the ability to effectively manage a team
– Excellent organizational and time management skills
– Exceptional customer service skills with the ability to build and maintain client relationships
– Strong attention to detail and ability to work under pressure in a fast-paced environment
– Proficient in Microsoft Office Suite and catering software systems
– Knowledge of food safety regulations and best practices
If you are a highly motivated individual with a passion for delivering exceptional catering experiences, we invite you to apply for the position of Senior Catering Manager. We offer competitive compensation and opportunities for career growth.

Catering Assistant

2022 was a phenomenal year for our charity and its parks as we launched a new Royal Zoological Society of Scotland (RZSS) strategy pledging to reverse the decline of at least 50 species by 2030.

At our Highland Wildlife Park, we saw our polar bear cub (Brodie) take his first steps outside, welcomed the arrival of three snow leopard cubs, continued our fantastic work on the saving the critically endangered pine hoverfly and had a very successful first breed season of our Scottish Wildcats with 22 kittens being born… and that’s just in one year!

If you would like to get involved, come and work on the wild side and help protect, value and love nature in this exciting role as Catering Assistant:

The role

In this role you will be providing a first-class customer service and consistently high-quality food service experience to all visitors at Highland Wildlife Park (HWP) and by providing information and assistance and ensuring an environment that is engaging and well maintained.

This role is offered on a part time/permanent basis: 30 hours per week (annualised hours).

Salary: £17,004 – £17,404 per annum (pro-rata salary for 30 hours per week)

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
Ensure work areas are maintained to the highest health, safety and hygiene standards
Ensure all areas are clean and clear, storerooms are well stocked and organized at all times, all kitchenware/equipment is clean and stored appropriately
Assisting with the smooth running of the kitchen production areas
Assisting with basic food preparations
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Food Safety and Hygiene (level 2 certification) or willingness to obtain? Valid driving license (tours & presentations only)
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to provide information, upsell products and deal with queries.
Providing first class customer care and service, including dealing with customer queries.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Bartender

Additional Job Description
Bartender

Glenkinchie Visitors Centre

Permanent – Full-time

Closing date: 17th September 2023

About Us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value

This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a phenomenal career in the process.

We offer fantastic benefits for joining our bar team. Not only would you receive a competitive salary, but you will be entitled to gratuity, private medical, company shares, great pension programme, discount off hundreds of retailers, gym discounts and much more!

Feel inspired? Then this may be the opportunity for you.

About the Role

As a Bartender you will be passionate about drinks culture and be one of the best mixologists in the business. There will be strong collaboration with Diageo Brand Ambassadors as well as being a great teammate.

You’ll provide an outstanding customer experience by engaging and exciting our visitors with your skill, knowledge and personality, implementing innovation around our overall portfolio with a focus on our brands. Ensuring that every visitor has an unforgettable experience, you will work with a customer first attitude and build specific experiences and drinks tailoring service to meet the needs of the customer.

You will generate advocacy for the brand, by delivering incredible guest experiences in a high-end service environment being able to surprise them with your mixology and skills behind the bar as well as supporting the team with smooth operations.

You will be innovative, creative and want to set trends within the drinks space.

About You

To be successful, you’ll bring creativity and have top bartending experience and an extensive knowledge of spirits, particularly whisky, and cocktails. Working with visitors, staff you’ll have strong interpersonal and communication skills and be passionate about crafting an unforgettable experience for everyone who visits our Visitor Centre.

You’ll have experience crafting innovative cocktail menus in accordance with customer trends, in order to be a true brand ambassador for Diageo and crafting unforgettable experience for our customers.

You will be a great teammate as you will collaboratively work with the operations, retail, experience teams along with our Brand Ambassadors. This will involve strong interpersonal and communication skills to ensure that through teamwork our customers experience unforgettable experiences.

In return, not only do we offer a great reward & benefits package, we’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Create a future worth celebrating with us!

Visitor Services Assistant – Food and Beverage

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail and Food & Beverage activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Chef

Purpose of the role

To assist in the day-to-day management of the Food & Beverage offer at Robert Burns Birthplace Museum, to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Assist with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
This role is primarily a catering role however the VSA role also covers admissions, membership & retail. This role is on a rota basis and the expectation of a normal working week will include weekend working (both days).

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

As a member of Culloden Battlefield’s Catering team, you will be working in a fast-paced and dynamic environment serving a large range of international and local guests. You will work as part of a larger, multi-department team to ensure an unforgettable visitor experience every time. This includes Abertarff House, Hugh Miller’s Cottage and Culloden Battlefield.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.

Catering Assistant – Lochgelly Centre

Contract Type: Permanent
Salary: £10.90ph and £14.53 after 8pm & weekends
Grade: FCLW
Hours:  25 Hours Per Week
Location: Lochgelly Centre
Job Reference: ON000444

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have a new and exciting opportunity for a Catering Assistant to join the team at Lochgelly Centre. The role includes preparing and serving food and beverages, recording payments and general cleaning duties within a busy café environment.

The full job description can be viewed on our current vacancies page on our website.

In return we offer:

Competitive salary package   • Full uniform   • Generous annual leave allowance   • Company sick pay scheme • Workplace pension scheme • Fantastic career development opportunities • overtime opportunities

How to Apply

If you would like to find out more information about this role before applying, you can contact Andy Gernon, Catering Operations Manager for an informal chat. Contact details are on our website on the vacancy page.

When you’re ready to apply, please complete an application form and return this with a completed equal opportunities form to HR.FCT@onfife.com. The application pack can downloaded on our current vacancies page on our website

The closing date for applications is 12noon on Thursday 21 September.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant. 

Cook

We are looking for a Cook to join our Catering team. We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality, and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.
The Cook supports the preparation of the food on the menu for our daily service and occasional events.

Principal responsibilities

The main responsibilities of the Cook are:
i. Check the quality of ingredients and prepare these to use in cooking (chopping and
peeling vegetables, cutting meat, preparing salads etc.).
ii. Learn and become familiar with the cooking process, equipment and appliances used
to make each of our dishes.
iii. Ensure great presentation of our food, by dressing dishes before they are served.
iv. Cook dishes under the supervision of the Catering Manager or the Chef and develop
sufficient competence to provide cover during staff absences/holiday cover.
v. Ensure that all dishes for a single order are ready for serving at the same time and
co-ordinate effectively with the café serving team.
vi. Take responsibility for maintaining and cleaning the kitchen area/equipment
ensuring that all appropriate standards are met.
vii. Ensure all food and other items are stored properly.
viii. Monitor stock levels and advise the Catering Manager or Chef of any orders that need to be placed.
ix. Ensure that all duties are undertaken in compliance with health and safety, food
standards and hygiene regulations and practices, as well as our internal procedures.
x. Carry out any other reasonable duty which is within the competence of the post.

Essential skills and experience
• Organised with an ability to work effectively in what can be a fast-paced, high-volume
business at peak times.
• A team player – adaptable and flexible.
• A confident communicator.
• An appropriate means of transport to get to the Centre (between 0830 and 1800).

Desirable skills and experience
• A willingness to learn on the job and/or to work towards an SQV cooking certificate.
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability principles.

Our values
Our values underpin everything we do. We take pride in bringing these to life in all that we do. We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine
environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of
Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats
and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and
without bias.

Performance: To be measured against clearly defined measurable and challenging goals.

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