Hospitality and Catering

We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.

Principal duties

We are looking for an enthusiastic person who will support the team in providing an excellent experience in our café, who leads by example on customer care and who handles all customer compliments and complaints in a professional way. The supervisor will be a team player and, as part of our visitor experience management structure, will be trained in the tasks of the Centre Duty Manager.

i. Provide a warm and friendly welcome to our customers ensuring that they have a good customer experience and that our approach is inclusive towards everyone.
ii. Support the catering management team in running the Seabird Café and kitchen to deliver a varied menu that meets the sustainability (local, sustainable sources) and quality (taste, presentation, value) of products we serve in the café.
iii. Undertake specific duties assigned by the catering management team including stock receipting, checking equipment is operational and daily cash/payment reconciliation.
iv. Supervise café and kitchen staff ensuring that they understand their duties and are supported to carry these out effectively day to day, including supporting training needs as required.
v. Assist with the preparation of food in the kitchen, when required.
vi. Ensure all caterings areas are checked and are fully operational, cleaned and meet required hygiene standards.
vii. Efficiently handle customer compliments and complaints.
viii. Work safely, observing all Health & Safety policies, and procedures.
ix. Be willing to learn about our wider charitable activities and talk to customers about these, including promoting the benefits of visiting our paid experience and membership.
x. Carry out any other reasonable duty which is within the competence of the post, when directed by the catering management team or Duty Manager to assist.

Essential skills and experience
• Consistent delivery of a high-quality visitor experience, with a customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative, prioritise your work and supervise others.
• A team player – adaptable and flexible to a varied working environment and able to handle customer compliments and complaints.
• An ability to work under pressure at peak times.
• An appropriate means of transport to get the Centre across the working week between 0830 and 1800 and occasional evening events.

Desirable skills and experience
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability.

Our values
Our values underpin everything we do. We take pride in bringing these to life in all that we do. We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and without bias.

Performance: To be measured against clearly defined measurable and challenging goals.

Benefits
• Working for a successful conservation and education charity in a stunning location.
• Pension available.
• Training and development for everyone.
• 20% discount in the Centre’s Gift Shop and Seabird Café.
• 10% discount on the Seabird Centre boat trips.
• Free entry to the Discovery Experience, for you and family members (restrictions on numbers apply).
• Free access to a range of Scottish visitor attractions with an Association of Scottish Visitor Attractions card.
• Free access/ special offers for a range of East Lothian attractions with an East Lothian Tourism Attraction Group card.

ABOUT US
Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2022 was a very exciting year at Muckle Brig as we finally opened our new Lind & Lime Gin distillery on Coburg Street. This greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we now welcome visitors for weekly tours.

Moving forward, the Port of Leith Distillery will open later in 2023. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.

OVERVIEW
We’re on a mission to create the most exciting and premium whisky bar, and we need an organised and passionate Floor Manager to make it happen.

Join Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith as a part of the Port Of Leith Distillery Bar team. With breathtaking views of the Firth of Forth, Leith, and Edinburgh, our bar will be a one-of-a-kind destination.

You will play a key role in creating a unique and exciting experience for our customers by managing the pre-opening and operations of our double-height bar. As the Floor Manager you’ll have the opportunity to help execute our world-class Food & Beverage program, champion a customer centric culture and train our staff to deliver outstanding customer service. Working closely with the Hospitality Division Manager, you’ll play a crucial role in making our vision a reality.

If you’re an organised and driven Floor Manager, we want to hear from you.

KEY RESPONSIBILITIES
Be responsible for the service operation at the Distillery Bar.

Be responsible for managing shifts to ensure smooth daily operations.

Champion a customer centric culture by ensuring that every guest receives exceptional service, creating a warm and welcoming atmosphere that exceeds their expectations.

Build and maintain positive relationships with guests, addressing their needs, concerns and special requests promptly and professionally fostering loyalty and repeat business.

Oversee the reservation system, ensuring timely and accurate handling of enquiries, managing table allocation and optimising seating arrangements to accommodate preferences and maximise capacity.

Establish and uphold high service standards, ensuring that all staff members adhere to protocols, guidelines and SOPs to consistently deliver exceptional experiences to customers.

Encourage and train staff to not only become local heroes, but to also effectively promote our menu items and experiences.

Proactively seek customer feedback, analyse trends and implement strategies to continuously improve the customer experience.

Develop and manage staff schedules, ensuring adequate coverage based on anticipated business needs.

Work closely with the HDM to work on projects relating to the opening, growth and success of Distillery Bar e.g. recruitment, promotions, events.

Stay updated with industry trends, customer services best practices and innovative technologies to enhance the reservation process, streamline operations and improve overall customer service.

ESSENTIAL SKILLS
Passion, positivity and excellent organisational skills.
Previous experience working in high-end bars/restaurants.
Exceptional knowledge of food and drink trends with a special emphasis on locality.
Experience of managing rotas, inventory and teams.
Great experience in delivering 5* Customer Service – anticipating our customer’s needs is a must.
Natural leadership skills with the ability to not only lead a team but also develop their team to assist with career progression.
Verbal and written communication proficiency with the ability to tailor their approach to all customer profiles.
Proficient with the use of IT systems (EPOS, Payroll, General Office and Communication, Booking Systems, Inventory Management, Training).

SALARY & BENEFITS
A salary that has been researched and fairly thought out
We want to end the stigma attached to hospitality work-life balance. Schedules are focused on two days-off together and sticking to contracted hours
A working environment representative of our company’s values.
A fair share of service charge and tips
Company discretionary annual bonus scheme.
28 days holidays per year
Employee discount scheme
Employee cask programme, share trust and bonus incentives

TO APPLY PLEASE SEND YOUR CV AND COVER LETTER TO KHALID@MUCKLEBRIG.COM

CCA is seeking tenders for a Catering and Bars Operator to provide a diverse range of services at our venue.




We are looking for imaginative and collaborative partners who share our values of accessibility, community engagement, sustainability and inclusion. From managing a vibrant cafe-bar to providing catering for events, your role will be instrumental in shaping CCA as a dynamic and welcoming space for all. We encourage creative, innovative and thoughtful proposals that emphasise affordability, flexibility and inclusivity.

The Catering and Bars Operator will be responsible for delivering various services at CCA, including:

Managing a vibrant cafe-bar from daytime to evening on the ground floor
Overseeing bar operations at both the ground floor cafe-bar and the first floor Terrace Bar
Providing catering services for events and other venue requirements
We’re prioritising proposals that

Align with CCA’s values of accessibility, reflected in menu options and pricing
Offer a unique and distinct experience in the broader city market while building local recognition
Foster a collaborative and flexible relationship with CCA’s programme

NEXT STEPS:

Interested parties can schedule an appointment to view the available space. Site visits are Monday 3rd of July and Tuesday 11th of July and must be confirmed by the Friday prior.

For complete tender documentation, please register your interest at the email below.

CONTACT DETAILS:

Please direct any queries, interest and requests for site visits to cafeproposals@cca-glasgow.com

ABOUT CCA:

Located at 350 Sauchiehall Street, the Centre for Contemporary Arts (CCA) is a unique cultural venue. We curate a year-round program encompassing exhibitions, events, films, music, literature, workshops, festivals, and performances. Our open-source approach to event programming involves providing venue spaces in-kind to artists and cultural organisations, fostering a civic-led and representative public program.

We curate six exhibitions a year, presenting local and international artists in our gallery. We are also home to Intermedia Gallery, showcasing emerging artists. Admission to all exhibitions and many events is free.

CCA is also home to a variety of cultural and artistic organisations, collectively known as our cultural tenants.

JOB PURPOSE

To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To plan, prepare, cook, and present food to the standards required by the Trust for a facility with estimated income of £390k
• To ensure that the organisation’s reputation for excellent food and service is maximised and enhanced through the delivery of a locally sourced and seasonal menu
• To develop retail and function menus with innovation and flair in line with budgetary requirements, GP control
• To ensure supplies are correctly issued, used and accounted for to carry out stock takes and food rotation procedures
• To maintain records relating to food production activities and supplier information as required by the Visitor Service Manager – Food & Beverage
• To ensure Health and Safety and Food Safety Standards are maintained in line with company policy
• To set objectives and be responsible for the day to day running of the kitchen, cleaning schedules, allergens and dietary requirements allocation and menu development
• To assist with employee performance and recognize training needs and potential as appropriate
• To assist with team briefings on a regular basis to communicate food standards, menu updates and changes, as well as H&S Policy requirements
• To ensure that the function achieves, as a minimum, the financial targets agreed with, in line with the budget
• To consistently look at ways of maximising income through effective purchasing through nominated suppliers and creative merchandising

Visitor Experience:
• To regularly monitor customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• To be customer focused at all times and to ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs
• To ensure all food is cooked, presented, and served in line with Trust standards using innovation in the method and style of presentation and food service
• To deliver hospitality events at the Crathes Castle, Garden & Estate and other NTS properties in line with Trust policy and procedure

Health & Safety, Food Safety, the Environment:
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Trust manual
• To ensure all kitchen staff and high-risk food handlers are trained to the appropriate standard
• To ensure all equipment is well maintained and is in good working order
• To make recommendations for renewal and replacement of equipment when required
• To establish and maintain location cleaning schedules
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees
• To attend all health and safety training courses as required
• To promote and encourage environment improving initiative, as appropriate within the business
• To record and report all accidents within the location, adhering to location and company procedures

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & Experience

Essential
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience
• Excellent craft skills background
• Successful background in a busy catering environment
• Intermediate Food Hygiene Certificate or above
• Strong supervisory and management experience
• Ability to display a real passion for food and customer service
• Flair and innovation with menus and food presentation
• Excellent leadership and influencing skills
• Excellent understanding of financial management
• Well-developed time management and organization skills

Desirable
• Direct experience of managing kitchens in multi-strand visitor/commercial services in a heritage or tourist-attraction context
• Computer literacy with excellent ability on MS software
• Full UK driving license

DIMENSIONS AND SCOPE OF JOB

People Management
• To ensure training is completed in line with the Trust training policy to meet the needs and requirements of the individual and legislation related to food handling operation
• To work closely with the Visitor Services Managers to ensure that we provide an excellent experience for visitors during dine-in and functions operation
• To ensure that all team members are knowledgeable and motivated within their roles and the business through effective induction, accurate job descriptions and on the job training – BOH
• To develop the team by empowering, supporting, encouraging them and maintaining an ‘open door’ policy – BOH
• Develop & manage relationships with customers, key suppliers, staff and management within the property

Finance Management
• Share responsibility of achieving and maximizing budget gross profit and labour costs withing daily base operation
• Share responsibility of budget management of estimated annual income target of £390k
• To ensure that all standards of food preparation and service are established and achieved in line with budget – cost of sale
• Order & stock control – to order all necessary food, dry goods, and equipment, obtaining best buys in line with budget objectives
• To complete, monthly stock takes, wastage control, team food and calculate the cost of sales results, in line with operational standards

Tools / equipment / systems
• Have a working knowledge of Word and excel
• A sound knowledge of stock control systems
• Knowledge of epos or similar

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Cairngorm Mountain (Scotland) Ltd is a year-round visitor attraction offering outdoor activities, an onsite restaurant, bars, cafes and gift shops, with Scotland’s only funicular railway, to reach the top of the mountain and our spectacular views.

We are currently recruiting for a new F&B Manager to oversee the effective running of our catering outlets and drive excellent customer service standards with passion and pride across the department. With line management responsibility for 3 x Front of House Team Leaders, as well as the Head Chef, you will lead the operational and managerial aspects of the food & beverage service, stock and staffing.

This role will suit you if you have:
• Prior experience managing an F&B function in a leisure and tourism setting
• A business, hospitality or management qualification (or equivalent experience)
• Good IT skills (Microsoft Office, ICR Epos System, stock control, rota/attendance)
• Excellent customer service expertise and are a standards-driven leader
• Excellent people and organisational skill to effectively manage the F&B team
• A professional yet adaptable approach, with proactive problem-solving skills
• Ability to implement improvements, promote sales, control stock and finances
• Ability to plan and host the F&B aspects of events, group bookings and functions
• A keen enthusiasm for ‘the great outdoors’ (e.g. skiing, biking or hill-walking)

This role presents a great opportunity for an experienced F&B Manager to stamp their mark on a growing business, so if you are keen to know more, please get in touch.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Cafe Supervisor at Haddo House.

This elegant and luxurious stately home was designed by William Adam with an extensive art collection, including 85 paintings of Aberdeenshire castles by acclaimed Victorian artist James Giles and an annual Haddo Arts Festival in autumn – a celebration of music, literature and art.

A visit to The Courtyard Café is an important part of a trip to Haddo House & Country Park, for tourists and locals alike. The café is a family and dog friendly venue, located within the original stable block at Haddo House. With a mixture of indoor and outdoor seating they aim to cater for everyone, from the grab and go dog walker to the leisurely Sunday brunch crowd.

They pride themselves on a warm welcome and a homely menu, serving up soups, as well as hearty meals such as macaroni cheese and deliciously tasty sandwiches. They also have a variety of treats for the sweet-toothed visitors, not forgetting fabulous scones, seasonal milkshakes, and specialty coffees.

Key responsibilities of the role include:

Visitor experience

Offer excellent customer service and ensure all members of the catering team do the same.
Delivering high standards and a consistently warm welcome within the catering department
Act as one of their duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.
Catering operation

Plan, prepare, cook, and present food of the highest quality and standard.
Ensure that food is prepared and served in a timely manner.
Lead with menu development ensuring presentation of a high-quality food and drink offer.
Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
Accountable for cost-effective stock management, ordering, storage, and wastage control
People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
Prepare catering rotas and holiday allocation to meet business needs.
Instill a Health & safety and Environmental health culture throughout the catering operation
Finance Management

Share responsibility for achieving the catering budget together with the F& B Manager
Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
Supervise daily café till operations and perform end-of-day income reconciliation
Assist the F&B Manager with menu costing and stock-taking.
We are seeking a candidate with the following skills/experience:

Successful background in supervising and managing a busy catering environment.
Ability to display a real passion for food and customer service.
Ability to be proactive and to take initiative
Computer literacy with excellent ability on MS software.
Excellent leadership and influencing skills, supervising and supporting staff on a daily basis.
Experience of cash handling, monitoring and interpreting financial data
Level 2 Intermediate Food Hygiene Certificate or above.
Barista experience
Hold a clean and current UK driving licence.
This role offers an excellent competitive salary within a range of £25,603 – £27,318 plus significant company benefits and accommodation on Iona.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or for an informal chat/to receive the full role information pack please call Sally on 07776 662506.