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Hospitality and Catering

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, set in a beautiful 1,000 acre country estate. We are looking for an experienced Supervisor with high professional standards to join the team.

In this role you will work closely with F&B managers to ensure service runs smoothly, creating a welcoming atmosphere that will exceed guest expectations. You will ensure exemplary standards of cleanliness and compliance with licensing legislation/cash handling procedures. With the ability to support and motivate others in the team, you will have a hands-on approach, ensuring the opening and closing of the restaurant and other food outlets in line with company procedures. We are a daytime operation with working hours including weekends and occasional evening cover to help with functions and events.

About you? With solid hospitality experience and good leadership skills, you will be energetic, positive and warm with an excellent eye for detail. With high standards, your proactive approach will allow you to tune into customers needs and deliver outstanding service. You’ll enjoy a fast pace of work, have the drive to take ownership and will demonstrate a process driven approach to work, ensuring procedures are adhered to. As a confident communicator, you will keep the team up to date and ensure they are adequately trained to allow them to fulfil their roles while developing their skills.

There are lots of reasons why you’ll want to work with us; we are an awesome team, supportive and fun, and we value our people. Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, this beautiful 1,000-acre estate is home to our gorgeous courtyard, The Kitchen, a stylish and contemporary eating experience, as well as The Larder, Cabin and other pop-up food and beverage outlets throughout the year.

Interested? Please send your CV and covering letter to Gillian Heath, Head of Food & Beverage, at recruitment@restorationyard.com.

The closing date for applications is 12 February.

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£12 per hour depending on experience

With gorgeous views of the Orangerie our self-service Coffee Bar, set in the stable yard area of Dalkeith Country Park, is the perfect spot for our customers to enjoy a coffee, delicious cake, or a light lunch. We are looking for an experienced Supervisor to join the team to ensure every guest receives the warmest of welcomes and the highest standards of service.

In this supervisory role you’ll ensure the smooth running of the Coffee Bar, exemplary standards of cleanliness and compliance with cash handling procedures. With a passion for coffee, you will motivate and encourage the team, sharing your desire to provide a perfectly handcrafted quality beverage. We are a daytime operation with working hours including weekends and occasional evening cover to help with functions and events.

About you? With solid hospitality experience and strong supervisory skills, you will be passionate, positive and energetic with an excellent eye for detail. With high standards, your warm and friendly approach will create a laid back and relaxed atmosphere. You’ll enjoy a fast pace of work, have great energy and the drive to take ownership.

There are lots of reasons why you’ll want to work with us; we are an awesome team, supportive and fun, and we value our people. Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, this beautiful 1,000-acre estate is home to our gorgeous courtyard, The Kitchen, a stylish and contemporary eating experience, as well as The Larder, Cabin and other pop-up food and beverage outlets throughout the year.

Interested? Please send your CV and covering letter to Gillian Heath, Head of Food & Beverage, at recruitment@restorationyard.com.

The closing date for applications is 12 February.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Are you enthusiastic about food & ‘Taste our Best’ – representing Scotland’s leading food & beverage businesses?

Do you have creative flair, not only in the kitchen, but in developing the Leith Hall tearoom into a stand alone visitor attraction to complement our core visitor experience?

Have you an eye for detail and a passion for providing excellent customer service?

Leith Hall welcomes over 8,000 visitors each year and a visit to Henrietta’s Tearoom is popular with locals and tourists alike.

We focus on providing a classic tearoom experience, with guests relaxing in either our cosy tea room or on our outdoor seating area with the hall as a scenic backdrop. Our menu includes favorites such as seasonal soups and specialty scones.

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience in the food & beverage department at Leith Hall.

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team at Leith Hall responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. You will work with the food and beverage visitor services manager for Aberdeenshire South to create a cohesive standard across the region.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience
• Offer excellent customer service and ensure all members of the hospitality team do the same.
• Delivering high standards and a consistently warm welcome within the hospitality department
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Food & Beverage operation
• Lead with menu development ensuring presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing, and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
• Assist with functions and events, from inventive add-ons to property wide events to catering functions.

People management
• Supervise the activities of a team of Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team
• Instill a Health & safety and Environmental health culture throughout the hospitality operation.

Finance Management
• Share responsibility for achieving the Food & Beverage budget together with the F & B Manager
• Share responsibility for achieving the overall commercial budget with the site Visitor Services Supervisor – Operations
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation.
• Supervise daily till operations and perform end-of-day income reconciliation.
• Assist the F&B Manager with menu costing and stock-taking.
• You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan.

19 February to 31 October 2024

We are looking for a professional and experienced cook to assist our Catering Supervisor in leading our catering team during the 2024 season.

As well as carrying out food preparation and baking, you will help with stock management, place orders, carry out supervisory tasks to support the catering team and ensure that high standards are maintained in our cabin and tearoom. You will assist with day to day customer facing operations such as serving and making coffee. If you have a passion for providing outstanding hospitality, then we want to hear from you!

• Can you demonstrate excellent customer service skills?
• Do you have a flexible approach to work and a ‘can do’ attitude?
• Are you a team player with the ability to communicate effectively with a wide range of people?

Hours and shifts will vary, but is expected to be a minimum of 16 hours per week, and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 9 February 2024.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Based mainly at Winton Castle, you will be a great team player with the highest standards of cleanliness and an eye for detail. Hours – 20 hours per week but we are happy to consider splitting this job between more than one candidate if less days/hours are more suitable. We can be flexible with days/hours of work; however, core hours will be mornings and some of these shifts will be at weekends during busy event times.

Our luxury holiday properties require a flexible and experienced housekeeper to lead a small housekeeping team for the properties between bookings. You will have the highest standards of cleanliness with an eye for detail and an understanding of high-end customer service. Hours – 20 per week typically be worked over 3 days with shifts between the hours of 7.30am-3:30pm depending on bookings. Some hours are flexible and this can be worked out with the Self Catering Coordinator. We try to avoid weekend shifts and give plenty of notice when these do happen.

Visit our vacancies page for full details. Early applications welcome.

Scottish Canals is looking for Seasonal Workers at The Caledonian Canal Centre!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, and events then this could be the perfect job for you.

Various roles available including:
• Destination Assistants
• Housekeeping Assistants

Further information on the above roles is available on our website.

Previous experience in similar roles is welcomed, but not essential.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays.

Scottish Canals is looking for Seasonal Workers at The Falkirk Wheel & Horse Box!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, and events then this could be the perfect job for you.

Various roles available including:
• Boat Crew/Skippers
• Retail Assistants
• Café/Kitchen Assistants
• Cleaning Assistants
• Holiday Boat Assistants
• Activities Assistants

Further information on the above roles is available on our website.

Previous experience in similar roles is welcomed, but not essential.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays.

Scottish Canals is looking for a Boat Master to join our friendly team at The Falkirk Wheel! 

We are looking for a passionate, enthusiastic, and motivated individual to join our team and work with us.

If you’re interested in boating and working at one of Scotland’s top visitor attractions, then this could be the perfect opportunity for you.  The boat crew are front line customer service staff, welcoming visitors and leading them through The Falkirk Wheel boat trip experience.  

Our pace, personality and people make us amongst Scotland’s top visitor attractions. From welcoming thousands of international visitors, serving customers and creating memorable experiences. 

Full uniform and training will be provided.

Key Duties Include:

Ensuring compliance with the requirements of the Maritime & Coastguard Agency for the operation of the vessels and also for the maintenance of their Boat Master Licence
Being aware of, and adhering to, the contents of the Domestic Passenger Ships Safety Management Code.

To be successful you will have:

Must possess MCA Boat Master License (Tier 2, Level 1) or have fulfilled all training requirements to qualify for MCA Boat Master examination to take place.
Current ML5
Excellent interpersonal skills
A real enjoyment for dealing with the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
Comfortable dealing with an audience of visitors; including presenting to an audience 
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role
Crew member experience

This role attracts salary of £26700 per annum plus 11.25% variable hours allowance and £850 outdoor working allowance. You will work on a rota which may include weekends and bank holidays.

This year Scottish Crannog Centre is moving to a new site! We are opening a new museum in Spring 2024, showcasing an Iron Age village, hand-built by our team of craftspeople, apprentices and staff, and a new museum building and café, designed by us for us.

Our aim is to become a national treasure, loved and admired by all, with social justice at its heart. To achieve this, we constantly reflect, converse and challenge ourselves to deliver work that matters, has impact, and benefits the diverse communities that the museum serves. This is not project work, but core to our mission and vision as a museum. We aim to create an organisation where there are a thousand fingerprints and a thousand voices involved in all we do.

As a multi-award-winning museum delivering best practices in visitor experience, we are looking for a dedicated, enthusiastic and caring individual to join us and help us develop our new café. The successful candidate will also be involved in the daily running of the site, will get to work with the Iron Age collection, and to explore further interests with additional training opportunities. We have both full and part time positions available, and will work with you to find what fits you best.

For this role, full training will be received when you start.
You just need to be someone who wants the world to be a better place!

It would be helpful to know that you have:

– Some experience working in a café or catering environment
– An interest in taking an active role in making our museum the best place it can be.
– Good communication skills and efficiency, working quickly and calmly as part of a team.
– Friendly, confident and able to build a rapport with colleagues, customers and suppliers.
– A can-do attitude and ability to take and build on feedback to grow and develop.

In this role you will:

– Train with local company Glen Lyon Coffee to gain experience and confidence as a Crannog barrister.
– Complete a Level 2 Food Hygiene and Safety certification.
– Delivering excellent customer service to museum visitors, building relationships with visitors through conversation and active listening.
– Serve food and drinks and deliver information about the Crannog Centre to people of all ages, abilities and backgrounds, as part of our mission to welcome anyone who comes to visit us.
– Support on hygiene standards, working with the café manager to ensure cleaning and general upkeep of the café and kitchen areas.
– Help shape the food and drink on offer, and the visitor experience of the new café and museum, working with our Director of Operations.
– Work flexible hours, such as extended hours in the summer and shorter hours in the winter, including weekend and evening work.
– There is the potential to provide shop cover if needed.

Please apply with a copy of your CV and a supporting letter outlining your experience to date in this field and why you are the best person for the role to Museum Director Mike Benson. mikeb@crannog.co.uk.

If you have any questions regarding a disability or health concern, please be aware we are a Disability Confident Leader, and will do our very best to support you. If you would like to speak to someone before submitting an application, send an email to Rachel Backshall – rachel@crannog.co.uk.

This year Scottish Crannog Centre is moving to a new site! We are opening a new museum in Spring 2024, showcasing an Iron Age village, hand-built by our team of craftspeople, apprentices and staff, and a new museum building and café, designed by us for us.

Our aim is to become a national treasure, loved and admired by all, with social justice at its heart. To achieve this, we constantly reflect, converse and challenge ourselves to deliver work that matters, has impact, and benefits the diverse communities that the museum serves. This is core to our mission and vision as a museum. We aim to create an organisation where there are a thousand fingerprints and a thousand voices involved in all we do. We are a Fair Work Employer, a Disability Confident Leader and Young Person’s Guarantee Employer.

As a multi-award-winning museum delivering best practices in visitor experience, we are looking for a dedicated, enthusiastic and caring individual to join us as our café manager to develop our new café. This will involve working with the gardening team to incorporate produce grown around site into the weekly menus, maintaining a very high standard of food and customer service, and additional management tasks. We can offer a part time or full time position, which we can discuss with you to make sure the role meets your needs.

For this role, you must have experience of working in a busy café or catering environment.

You will also need:

– An interest in taking an active role in making our museum the best place it can be.
– Good communication skills and efficiency, working quickly and calmly as part of a team.
– Friendly, confident and able to build a rapport with colleagues, customers and suppliers.
– A Driving License (due to the location of the museum).
– A can-do attitude and ability to take and build on feedback to grow and develop.

You will be:

– Responsible for overseeing the daily operations of the café and day-to-day management of the café team. Your leadership will set the tone for the whole café team.
– Playing a key role in creating a fantastic experience for our visitors.
– Responsible for working with a varied range of sustainable and local suppliers to order and maintain supplies, in conjunction with the finance department.
– Maintain cleanliness and hygiene, working with the local PKC officer to make sure the café is the best it can be.
– Responsible for opening and closing the café and reporting to the Operations Director.
– Train with local company Glen Lyon Coffee to gain experience and confidence as a Crannog barrister.
– Serve food and drinks and deliver information about the Crannog Centre to people of all ages, abilities and backgrounds, as part of our mission to welcome anyone who comes to visit us.
– Lead on hygiene standards, responsible for the cleaning and general upkeep of the café and kitchen areas.
– Be creative!! We need your ideas and passion to help shape the food and drink on offer, and the visitor experience of the new café and museum, working with our Director of Operations.
– Work flexible hours, such as extended hours in the summer and shorter hours in the winter, including weekend and evening work.

Please apply with a copy of your CV and a supporting letter outlining your experience to date in this field and why you are the best person for the role to Museum Director Mike Benson. mikeb@crannog.co.uk.

If you have any questions regarding a disability or health concern, please be aware we are a Disability Confident Leader, and will do our very best to support you. If you would like to speak to someone before submitting an application, send an email to Rachel Backshall – rachel@crannog.co.uk.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Food & Beverage activities at Threave Garden & Nature Reserve, making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs;
• Welcoming groups in an efficient and warm manner;
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Food & Beverage duties (where applicable)
• To ensure good housekeeping of kitchens, serveries and back of house areas.
• To ensure that merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.