Hospitality and Catering

JOB PURPOSE

To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To plan, prepare, cook, and present food to the standards required by the Trust for a facility with estimated income of £390k
• To ensure that the organisation’s reputation for excellent food and service is maximised and enhanced through the delivery of a locally sourced and seasonal menu
• To develop retail and function menus with innovation and flair in line with budgetary requirements, GP control
• To ensure supplies are correctly issued, used and accounted for to carry out stock takes and food rotation procedures
• To maintain records relating to food production activities and supplier information as required by the Visitor Service Manager – Food & Beverage
• To ensure Health and Safety and Food Safety Standards are maintained in line with company policy
• To set objectives and be responsible for the day to day running of the kitchen, cleaning schedules, allergens and dietary requirements allocation and menu development
• To assist with employee performance and recognize training needs and potential as appropriate
• To assist with team briefings on a regular basis to communicate food standards, menu updates and changes, as well as H&S Policy requirements
• To ensure that the function achieves, as a minimum, the financial targets agreed with, in line with the budget
• To consistently look at ways of maximising income through effective purchasing through nominated suppliers and creative merchandising

Visitor Experience:
• To regularly monitor customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• To be customer focused at all times and to ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs
• To ensure all food is cooked, presented, and served in line with Trust standards using innovation in the method and style of presentation and food service
• To deliver hospitality events at the Crathes Castle, Garden & Estate and other NTS properties in line with Trust policy and procedure

Health & Safety, Food Safety, the Environment:
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Trust manual
• To ensure all kitchen staff and high-risk food handlers are trained to the appropriate standard
• To ensure all equipment is well maintained and is in good working order
• To make recommendations for renewal and replacement of equipment when required
• To establish and maintain location cleaning schedules
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees
• To attend all health and safety training courses as required
• To promote and encourage environment improving initiative, as appropriate within the business
• To record and report all accidents within the location, adhering to location and company procedures

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & Experience

Essential
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience
• Excellent craft skills background
• Successful background in a busy catering environment
• Intermediate Food Hygiene Certificate or above
• Strong supervisory and management experience
• Ability to display a real passion for food and customer service
• Flair and innovation with menus and food presentation
• Excellent leadership and influencing skills
• Excellent understanding of financial management
• Well-developed time management and organization skills

Desirable
• Direct experience of managing kitchens in multi-strand visitor/commercial services in a heritage or tourist-attraction context
• Computer literacy with excellent ability on MS software
• Full UK driving license

DIMENSIONS AND SCOPE OF JOB

People Management
• To ensure training is completed in line with the Trust training policy to meet the needs and requirements of the individual and legislation related to food handling operation
• To work closely with the Visitor Services Managers to ensure that we provide an excellent experience for visitors during dine-in and functions operation
• To ensure that all team members are knowledgeable and motivated within their roles and the business through effective induction, accurate job descriptions and on the job training – BOH
• To develop the team by empowering, supporting, encouraging them and maintaining an ‘open door’ policy – BOH
• Develop & manage relationships with customers, key suppliers, staff and management within the property

Finance Management
• Share responsibility of achieving and maximizing budget gross profit and labour costs withing daily base operation
• Share responsibility of budget management of estimated annual income target of £390k
• To ensure that all standards of food preparation and service are established and achieved in line with budget – cost of sale
• Order & stock control – to order all necessary food, dry goods, and equipment, obtaining best buys in line with budget objectives
• To complete, monthly stock takes, wastage control, team food and calculate the cost of sales results, in line with operational standards

Tools / equipment / systems
• Have a working knowledge of Word and excel
• A sound knowledge of stock control systems
• Knowledge of epos or similar

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Cairngorm Mountain (Scotland) Ltd is a year-round visitor attraction offering outdoor activities, an onsite restaurant, bars, cafes and gift shops, with Scotland’s only funicular railway, to reach the top of the mountain and our spectacular views.

We are currently recruiting for a new F&B Manager to oversee the effective running of our catering outlets and drive excellent customer service standards with passion and pride across the department. With line management responsibility for 3 x Front of House Team Leaders, as well as the Head Chef, you will lead the operational and managerial aspects of the food & beverage service, stock and staffing.

This role will suit you if you have:
• Prior experience managing an F&B function in a leisure and tourism setting
• A business, hospitality or management qualification (or equivalent experience)
• Good IT skills (Microsoft Office, ICR Epos System, stock control, rota/attendance)
• Excellent customer service expertise and are a standards-driven leader
• Excellent people and organisational skill to effectively manage the F&B team
• A professional yet adaptable approach, with proactive problem-solving skills
• Ability to implement improvements, promote sales, control stock and finances
• Ability to plan and host the F&B aspects of events, group bookings and functions
• A keen enthusiasm for ‘the great outdoors’ (e.g. skiing, biking or hill-walking)

This role presents a great opportunity for an experienced F&B Manager to stamp their mark on a growing business, so if you are keen to know more, please get in touch.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Cafe Supervisor at Haddo House.

This elegant and luxurious stately home was designed by William Adam with an extensive art collection, including 85 paintings of Aberdeenshire castles by acclaimed Victorian artist James Giles and an annual Haddo Arts Festival in autumn – a celebration of music, literature and art.

A visit to The Courtyard Café is an important part of a trip to Haddo House & Country Park, for tourists and locals alike. The café is a family and dog friendly venue, located within the original stable block at Haddo House. With a mixture of indoor and outdoor seating they aim to cater for everyone, from the grab and go dog walker to the leisurely Sunday brunch crowd.

They pride themselves on a warm welcome and a homely menu, serving up soups, as well as hearty meals such as macaroni cheese and deliciously tasty sandwiches. They also have a variety of treats for the sweet-toothed visitors, not forgetting fabulous scones, seasonal milkshakes, and specialty coffees.

Key responsibilities of the role include:

Visitor experience

Offer excellent customer service and ensure all members of the catering team do the same.
Delivering high standards and a consistently warm welcome within the catering department
Act as one of their duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.
Catering operation

Plan, prepare, cook, and present food of the highest quality and standard.
Ensure that food is prepared and served in a timely manner.
Lead with menu development ensuring presentation of a high-quality food and drink offer.
Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
Accountable for cost-effective stock management, ordering, storage, and wastage control
People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
Prepare catering rotas and holiday allocation to meet business needs.
Instill a Health & safety and Environmental health culture throughout the catering operation
Finance Management

Share responsibility for achieving the catering budget together with the F& B Manager
Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
Supervise daily café till operations and perform end-of-day income reconciliation
Assist the F&B Manager with menu costing and stock-taking.
We are seeking a candidate with the following skills/experience:

Successful background in supervising and managing a busy catering environment.
Ability to display a real passion for food and customer service.
Ability to be proactive and to take initiative
Computer literacy with excellent ability on MS software.
Excellent leadership and influencing skills, supervising and supporting staff on a daily basis.
Experience of cash handling, monitoring and interpreting financial data
Level 2 Intermediate Food Hygiene Certificate or above.
Barista experience
Hold a clean and current UK driving licence.
This role offers an excellent competitive salary within a range of £25,603 – £27,318 plus significant company benefits and accommodation on Iona.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or for an informal chat/to receive the full role information pack please call Sally on 07776 662506.

The Fruitmarket is looking for an Assistant Café Manager to support the Café Manager in delivering the Fruitmarket’s café food and beverage business operations, including catering and bar services for events.

The Assistant Café Manager stands in for the Café Manager where required, liaising with colleagues, clients and suppliers and bearing a share of the café’s admin.

To be considered for this role you should have been working in catering retail operations (cafes or similar) for at least two years. You will be available to work during opening hours, including weekends and bank holidays as well as working during events that take place outwith regular opening hours.

Fruitmarket works to be an inclusive venue and employer and the café is an important aspect of this, providing a warm welcome to those with specific access needs, or who may have experienced exclusion or have felt that this space wasn’t for them.

The café is a key part of Fruitmarket. We are looking for an efficient and flexible colleague with the ability to support a strong offer that delivers against ambitious financial targets while providing an excellent visitor experience.

Full Time Position + Permanent, Year-Round Work + Pay ABOVE the Real Living Wage

We are looking for an enthusiastic and service-orientated individual to join our team. The job is full-time starting immediately, and applicants must be able to work weekends and flexibly to cover holidays.

The Head Barista leads a small team of Baristas in our elegant, fast-paced Chocolate Lounge serving a menu of gourmet chocolates, cakes, coffees and teas. The Head Barista is responsible for the general barista tasks, and in addition, sets the example of the highest standard of customer service and hospitality organisation, trains and supports colleagues to maintain those standards, and ensures that the duties and policies of the manual are carried out daily. General duties include: serving customers, cleaning, keeping food service records, placing orders, managing staff rotas, stock rotation and ordering. In particular, the ideal candidate will:

· Create and maintain positive colleague relationships with good humour and tact

· Teach and support others with diligence and kindness

· Unify and galvanise the team when under pressure at busy times

· Enjoy a customer facing role

· Be accurate with ordering stock and supplies as well as counting inventories and cash

· Be enthusiastic about the Iain Burnett Highland Chocolatier brand and be proud to represent it

· Be able to communicate clearly with colleagues and management

We’d love to hear from you if you are looking for a kind team of colleagues selling world-class chocolates and serving diverse customers in a beautiful and friendly atmosphere. If you yearn for a positive work environment, enjoy variety in your work and like to develop new skills and capacities, this is a chance to become a part of a skilled team and Four-Star family business.

BENEFITS OF WORKING HERE: Being surrounded by a fun, supportive and reliable team; Excellent rates of pay and travel contribution; Flexible work schedule to accommodate family needs, studies and other work; Good training and upgrading of your service skills and capacities. Our team includes people with many years of retail and food service experience as well as those starting out in the world of work for the first time. New team members are trained and accompanied until they are confident in their ability to carry out all tasks.

WHAT WE’RE LOOKING FOR: We would love to hear from you if you are kind and are looking for long term, full time work, and live within daily travelling distance of Grandtully. Personal qualities are more important than experience. The ideal candidate will have an attitude of learning, will be enthusiastic about the Iain Burnett brand and the world of gourmet chocolate, and have a supportive and compassionate nature that strives to contribute to positive relationships with teammates and customers. Candidates must feel content in a busy Front of House environment keeping a positive attitude with colleagues and customers, and giving attention to the personal details of excellent hospitality.

The Chocolate Lounge offers a menu of gourmet Chocolates, Tasting Flights & Hot Chocolates, as well as home baked cakes and fine coffees & teas. The Chocolate & Gift Shops sell gourmet chocolates and elegant, unique gifts. A genuine interest in gourmet chocolate is essential as the focus is the award-winning chocolates of Iain Burnett Highland Chocolatier. Uniform and extensive training are provided.

HOURS AND WORKING DAYS: Candidates must be able to work weekdays, weekends and flexibly to cover holidays. Applicants must live within daily travelling distance of Grandtully and a contribution to travel costs is offered.

Please contact Rachel at: Iain Burnett Highland Chocolatier, Grandtully, between Aberfeldy & Pitlochry PH9 0PL. Tel. 01887 840775. Your CV, two references and a handwritten covering letter must accompany application.

Restoration Yard is a gorgeous restaurant, coffee shop and take away food outlet in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.

We are looking for motivated individuals to join our fantastic team. If you’re passionate about coffee and share our desire to provide a perfectly handcrafted quality beverage whilst ensuring high standards of cleanliness, we would love to hear from you.

• Do you have a friendly and welcoming attitude?
• Can you demonstrate a passion for customer service?
• Are you able to thrive in a fast-paced environment?

If you want to work in a fun environment with like-minded people, then please get in touch! We have various daytime shifts available and weekend working is required.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 19 June

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

JOB PURPOSE

To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To plan, prepare, cook, and present food to the standards required by the Trust for a facility with estimated income of £390k
• To ensure that the organisation’s reputation for excellent food and service is maximised and enhanced through the delivery of a locally sourced and seasonal menu
• To develop retail and function menus with innovation and flair in line with budgetary requirements, GP control
• To ensure supplies are correctly issued, used and accounted for to carry out stock takes and food rotation procedures
• To maintain records relating to food production activities and supplier information as required by the Visitor Service Manager – Food & Beverage
• To ensure Health and Safety and Food Safety Standards are maintained in line with company policy
• To set objectives and be responsible for the day to day running of the kitchen, cleaning schedules, allergens and dietary requirements allocation and menu development
• To assist with employee performance and recognize training needs and potential as appropriate
• To assist with team briefings on a regular basis to communicate food standards, menu updates and changes, as well as H&S Policy requirements
• To ensure that the function achieves, as a minimum, the financial targets agreed with, in line with the budget
• To consistently look at ways of maximising income through effective purchasing through nominated suppliers and creative merchandising

Visitor Experience:
• To regularly monitor customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• To be customer focused at all times and to ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs
• To ensure all food is cooked, presented, and served in line with Trust standards using innovation in the method and style of presentation and food service
• To deliver hospitality events at the Crathes Castle, Garden & Estate and other NTS properties in line with Trust policy and procedure

Health & Safety, Food Safety, the Environment:
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Trust manual
• To ensure all kitchen staff and high-risk food handlers are trained to the appropriate standard
• To ensure all equipment is well maintained and is in good working order
• To make recommendations for renewal and replacement of equipment when required
• To establish and maintain location cleaning schedules
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees
• To attend all health and safety training courses as required
• To promote and encourage environment improving initiative, as appropriate within the business
• To record and report all accidents within the location, adhering to location and company procedures

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & Experience

Essential
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience
• Excellent craft skills background
• Successful background in a busy catering environment
• Intermediate Food Hygiene Certificate or above
• Strong supervisory and management experience
• Ability to display a real passion for food and customer service
• Flair and innovation with menus and food presentation
• Excellent leadership and influencing skills
• Excellent understanding of financial management
• Well-developed time management and organization skills

Desirable
• Direct experience of managing kitchens in multi-strand visitor/commercial services in a heritage or tourist-attraction context
• Computer literacy with excellent ability on MS software
• Full UK driving license

DIMENSIONS AND SCOPE OF JOB

People Management
• To ensure training is completed in line with the Trust training policy to meet the needs and requirements of the individual and legislation related to food handling operation
• To work closely with the Visitor Services Managers to ensure that we provide an excellent experience for visitors during dine-in and functions operation
• To ensure that all team members are knowledgeable and motivated within their roles and the business through effective induction, accurate job descriptions and on the job training – BOH
• To develop the team by empowering, supporting, encouraging them and maintaining an ‘open door’ policy – BOH
• Develop & manage relationships with customers, key suppliers, staff and management within the property

Finance Management
• Share responsibility of achieving and maximizing budget gross profit and labour costs withing daily base operation
• Share responsibility of budget management of estimated annual income target of £390k
• To ensure that all standards of food preparation and service are established and achieved in line with budget – cost of sale
• Order & stock control – to order all necessary food, dry goods, and equipment, obtaining best buys in line with budget objectives
• To complete, monthly stock takes, wastage control, team food and calculate the cost of sales results, in line with operational standards

Tools / equipment / systems
• Have a working knowledge of Word and excel
• A sound knowledge of stock control systems
• Knowledge of epos or similar

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.