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Hospitality and Catering

JOB PURPOSE

Do you have a passion for food and dedicated to high levels of customer service?

Visiting our Café is an essential part of the visitor experience for those coming to Pollok House and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us. Our café is a busy operation, and the ideal candidate should be experienced in a high volume, fast paced environment. Barista experience would be beneficial for this role however training will be given.
We also operate as a function venue so this role will be required to work evenings on occasion to assist with weddings or other events. Previous experience in a function venue dealing with large scale dinner service and bar service would be beneficial.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.
We pride ourselves on creating a team work ethic here at Pollok house so you may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient, and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.

Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor
• Regularly assist in ordering all necessary food and dry goods

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Demonstrate experience in F&B service environment
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs. This will include evenings to support events, such as weddings.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.
• Basic Food Hygiene Qualification.
Desirable:
• Access to own transport.
• Basic Food Hygiene Qualification.
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To plan, prepare, cook, and present food to the standards required by the Trust for a facility with estimated income of £390k
• To ensure that the organisation’s reputation for excellent food and service is maximised and enhanced through the delivery of a locally sourced and seasonal menu
• To develop retail and function menus with innovation and flair in line with budgetary requirements, GP control
• To ensure supplies are correctly issued, used and accounted for to carry out stock takes and food rotation procedures
• To maintain records relating to food production activities and supplier information as required by the Visitor Service Manager – Food & Beverage
• To ensure Health and Safety and Food Safety Standards are maintained in line with company policy
• To set objectives and be responsible for the day to day running of the kitchen, cleaning schedules, allergens and dietary requirements allocation and menu development
• To assist with employee performance and recognize training needs and potential as appropriate
• To assist with team briefings on a regular basis to communicate food standards, menu updates and changes, as well as H&S Policy requirements
• To ensure that the function achieves, as a minimum, the financial targets agreed with, in line with the budget
• To consistently look at ways of maximising income through effective purchasing through nominated suppliers and creative merchandising

Visitor Experience:
• To regularly monitor customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• To be customer focused at all times and to ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs
• To ensure all food is cooked, presented, and served in line with Trust standards using innovation in the method and style of presentation and food service
• To deliver hospitality events at the Crathes Castle, Garden & Estate and other NTS properties in line with Trust policy and procedure

Health & Safety, Food Safety, the Environment:
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Trust manual
• To ensure all kitchen staff and high-risk food handlers are trained to the appropriate standard
• To ensure all equipment is well maintained and is in good working order
• To make recommendations for renewal and replacement of equipment when required
• To establish and maintain location cleaning schedules
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees
• To attend all health and safety training courses as required
• To promote and encourage environment improving initiative, as appropriate within the business
• To record and report all accidents within the location, adhering to location and company procedures

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & Experience

Essential
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience
• Excellent craft skills background
• Successful background in a busy catering environment
• Intermediate Food Hygiene Certificate or above
• Strong supervisory and management experience
• Ability to display a real passion for food and customer service
• Flair and innovation with menus and food presentation
• Excellent leadership and influencing skills
• Excellent understanding of financial management
• Well-developed time management and organization skills

Desirable
• Direct experience of managing kitchens in multi-strand visitor/commercial services in a heritage or tourist-attraction context
• Computer literacy with excellent ability on MS software
• Full UK driving license

DIMENSIONS AND SCOPE OF JOB

People Management
• To ensure training is completed in line with the Trust training policy to meet the needs and requirements of the individual and legislation related to food handling operation
• To work closely with the Visitor Services Managers to ensure that we provide an excellent experience for visitors during dine-in and functions operation
• To ensure that all team members are knowledgeable and motivated within their roles and the business through effective induction, accurate job descriptions and on the job training – BOH
• To develop the team by empowering, supporting, encouraging them and maintaining an ‘open door’ policy – BOH
• Develop & manage relationships with customers, key suppliers, staff and management within the property

Finance Management
• Share responsibility of achieving and maximizing budget gross profit and labour costs withing daily base operation
• Share responsibility of budget management of estimated annual income target of £390k
• To ensure that all standards of food preparation and service are established and achieved in line with budget – cost of sale
• Order & stock control – to order all necessary food, dry goods, and equipment, obtaining best buys in line with budget objectives
• To complete, monthly stock takes, wastage control, team food and calculate the cost of sales results, in line with operational standards

Tools / equipment / systems
• Have a working knowledge of Word and excel
• A sound knowledge of stock control systems
• Knowledge of epos or similar

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

The Clydeside Distillery is a small business in Glasgow. We are agile, professional and fast-paced.

Our work environment includes:

Regular social events
International workforce
Relaxed atmosphere
Company perks
Lively atmosphere
The Clydeside Distillery are looking for a Café Supervisor/Cook to operate our busy café kitchen serving Taste of Scottish Platters, soups, sourdough toasties and a selection of cakes and sweet treats.

The Clydeside Café seats 44 covers with fast-paced turnover of tables serving high-quality cafe-style dishes.

Do you have a passion for high standards; confidence in the day-to-day running of a kitchen, positive attitude, organised with meticulous food delivery and hygiene standards; a love for great Scottish produce; and the ability to keep calm under pressure? Why not join our amazing team!

Main duties include-

Creating a daily selection of soup, sandwiches and sweet treats
Prepping/Mise-en-place, preparing and plating up food within our fast-paced kitchen
Communicating with the Front of House team
Upholding our 5* service and food quality standards
Managing and maintaining a clean, tidy kitchen and pot wash area
Managing orders and rotation of stock
Adhering to all in-house standards and expectations set out in our Cooksafe manual
Completing all relevant daily, weekly and monthly paperwork within food hygiene standards
Working with management to train new team members and continuing to implement company standards
Candidates must be happy to be customer facing as well as kitchen based, we are a small team and assistance to Front of House may be required – i.e. Welcoming and seating guests, taking orders and service, making coffee’s, processing bills, clearing and sanitising tables.
Core hours between 9.00am–6.00pm with occasional later evenings. Open 7 days a week.
Job Type: Full-time Mon – Sunday

Salary: £12.00 per hour

Strong abilities in speaking and writing in English is required.

Experience:

KITCHEN: 1 year (Required)
Location:

Glasgow, Glasgow (Required)
Food Hygiene Level 2 preferred but not essential.

Job Types: Full-time, Permanent

Salary: £11.50-£12.00 per hour

Benefits:

Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Free parking
On-site parking
Store discount
Schedule:

8 hour shift
Day shift
Weekend availability
Supplemental pay types:

Tips
Ability to commute/relocate:

Glasgow: reliably commute or plan to relocate before starting work (required)
Work Location: In person

About Us

Scottish Canals is an exciting, vibrant and fun place to work.    We have a wide remit, across many sectors covering some of the most beautiful areas of Scotland which provides a variety of unique employment and development opportunities.   Together we work to preserve over 137 miles of historic canals while transforming them through sustainable management, investment, and regeneration.    

About the Role

We are looking for a talented and motivated Junior Sous Chef to join our professional team at the award-winning Caledonian Canal Centre in Fort Augustus.

The successful candidate will have the ability to meet and achieve preparation and food delivery deadlines, especially within peak season, with a flexible attitude to working hours.  This is a permanent role.  In order to provide the service our customers require, both weekend and very occasional evening work is required on a rotational basis over 7 days.   Work life balance is a key benefit to this role.

About the Reward

In addition to the progressive salary, Scottish Canals also offers a generous annual leave entitlement of 28 days rising to 30 after 5 years plus public holidays, along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

About You

You will be a passionate and supportive team player who is both an effective leader and follower.  Ideally an experienced Sous Chef who’s had similar roles in a fresh food premises but this position could also be suitable for a very strong commis chef looking to progress with their career.

Key responsibilities of the role will include:

Daily running of the kitchen
Food preparation as required
Working alongside Sous Chef and the front of house team to ensure the smooth running of the Caledonian Canal Centre F&B offer
Ensuring health and safety records are kept up to date.
Managing food purchase and storage
Menu planning and managing COS in line with budgets
Maintaining a safe and hygienic kitchen environment.
Be aware of the food preparation level during busy and quiet times.

The ideal candidate will have the following key skills:

NVQ Level 2 or above in Catering
Previous experience working in a similar role
Good communication and team working
Highly organised with excellent planning
Able to work under pressure in a high-paced environment
A full driving licence

About Us

Scottish Canals is an exciting, vibrant and fun place to work.    We have a wide remit, across many sectors covering some of the most beautiful areas of Scotland which provides a variety of unique employment and development opportunities.   Together we work to preserve over 137 miles of historic canals while transforming them through sustainable management, investment, and regeneration.    

About the Role

We are looking for a talented and motivated Sous Chef to join our professional team at the award-winning Falkirk Wheel.   We operate 6 food outlets across the Falkirk Wheel site and the Horsebox venue at the Kelpies.

The successful candidate will have the ability to meet and achieve preparation and food delivery deadlines, especially within peak season, with a flexible attitude to working hours. This is a permanent role.  In order to provide the service our customers require, both weekend and very occasional evening work is required on a rotational basis over 7 days.   Work life balance is a key benefit to this role.

About the Reward

In addition to the progressive salary, Scottish Canals also offers a generous annual leave entitlement of 28 days rising to 30 after 5 years plus public holidays, along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

About You

You will be a passionate and supportive team player who is both an effective leader and follower.  Ideally an experienced Sous Chef who’s had similar roles in a fresh food premises, however, this position could also be suitable for a very strong commis chef looking to progress with their career.

Key responsibilities of the role will include:

Daily running of the kitchen
Food preparation as required
Working alongside our Head Chef and the front of house team to ensure the smooth running of the Falkirk Wheel & Horsebox F&B offer.
Ensuring health and safety records are kept up to date.
Managing food purchase and storage
Development of current offers
Attention to COS within budget parameters
Maintaining a safe and hygienic kitchen environment.
Be aware of the food preparation level during busy and quiet times.

The ideal candidate will have the following key skills:

NVQ Level 2 or above in Catering
Previous experience working in a similar role
Good communication and team working
Highly organised with excellent planning
Able to work under pressure in a high-paced environment
A full driving licence

The role

To prepare, cook or bake (role depending) all food for RZSS Highland Wildlife Park food outlets that deliver the highest standards of produce which not only exceeds our visitor expectations in flavour, substance and presentation, but is also in support of RZSS vision and mission.

Some of the things you’ll do:

Working with direction from the Catering Coordinator, prepare all raw food in line with hygiene legislation, minimising all food wastage through effective production. This can involve either cooking the day’s menu options or baking.
Ensure all food presented is of the highest quality, making sure of dietary requirements.
Assist with the set-up of the kitchen on a day to day basis.
Contribute to an effective ordering and stock control procedures by having an accurate knowledge of stock and informing Catering Coordinator when stocks are low.
Take responsibility for delivery and return processes, reconciliation, discrepancies and ensuring all stock is safely stored and easily accessible in line with Health & Safety guidelines.
Actively be involved in improving storage and stock and stock control systems, suggesting improvements in the overall layout and organisation.
Contribute to menu development and the analysis of food quantity and quality.

What we’re looking for:

You’ll be qualified to SVQ Level 2 or equivalent qualification or relevant experience preferable
Have a good understanding of legislative requirements regarding food preparation and delivery.
Can demonstrate high level of catering competence.

What you’ll get in return:

30hr working week (5 out of 7 days)
34 days annual leave (pro rata)
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits
Please see the role profile for further information on what the role involves and essential/desirable criteria.

We are looking for a Café Manager to join our community heritage charity and to direct and expand our current catering provision within Dundonald Castle Visitor Centre.

We support the service delivery of a top-rated 4-star visitor attraction to domestic and international visitors in South Ayrshire and operate as a busy community hub, open daily throughout the year.

We require the skills of a Café Manager to ensure that the Café will maximise its performance and fully enhance the visitor experience.

We are hiring tearoom assistants for this tour season of 30 March through 30 October!

Inveraray Castle is based in Scotland, on the edge of Loch Fyne, and is surrounded by the majesty of the west highlands. The castle is the seat of Clan Campbell, home to the Dukes of Argyll since the eighteenth century and it has been featured in many films and documentaries.

We are looking for flexible full-time seasonal tearoom assistants who have a passion for history and quality customer service, with the ability to deliver some of Scotland’s best ingredients to our visitors from around the world.

Please enquire about accommodation if needed.

These positions are £12 an hour.

Please enquire about working with our friendly team by sending your CV and enquires to: enquiries@inveraray-castle.com.

The closing date for application is 30 April 2023.

We look forward to hearing from you!

An exciting opportunity has arisen to join the management team at Restoration Yard. As Assistant Food & Beverage Manager, no two days are the same. You will be part of a team that create memorable moments whether our guests are with us for a cup of tea, a spot of lunch or celebrating a special event.

Reporting to our Front of House Manager, your responsibilities will include day to day running of the food and beverage outlets, stock control, supervising our floor and bar team, running events and planning for our ever-changing seasonal calendar.

There are loads of reasons why it is great to work with us; we are an awesome team, we are fun and we work mostly in the daytime!

What skills are required? Teamwork, excellent eye for detail, friendliness, creativity, being a natural motivator and having an eagerness to go the extra mile.

If this sounds like the step-up you’ve been waiting for, then we’d love to hear from you! Candidates should be passionate about customer service, enjoy a fast-paced environment and have some experience of supervising a front of house team (either in a manager or supervisor role).

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, this beautiful 1,000-acre estate is home to Restoration Yard. Here you will discover our gorgeous courtyard which is home to The Kitchen. A stylish and contemporary eating experience, we also have The Larder, Cabin and many other pop up food and beverage outlets throughout the year.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 14 April.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Culross and help generate the income that enables us to care for The Royal Burgh of Culross.

Visiting Bessie Bar Hall is an essential part of the visitor experience and the role of the Visitor Service Assistant – Café is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 To provide a consistently high standard of visitor care at all times when:
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at Inverewe and enquiring whether all their needs are met.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.

Desirable
 Basic Food Hygiene Qualification.
 Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

DIMENSIONS AND SCOPE OF JOB

People Management
 The Property team consists of a Food and Beverage Manager, 2 Visitor Services Supervisors and 3 Visitor Services Assistants. There are no line management responsibilities for this role, but this role works closely with volunteers and members of the wider site team.
 This role involves working with members of the public of all ages and abilities on a daily basis.

Finance Management
 This role will involve cash reconciliation duties as appointed by the Visitor Services Supervisor.

Tools / equipment / systems
 There will be the occasional use of cleaning chemicals.
 Use of kitchen equipment e.g. Coffee machine
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety).

There are two roles available both fixed term, part time:
24 hours a week (fixed term to 31.10.23)
32 hours a week (fixed term to31.10.23)

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.

We are looking for F&B Assistants/Waiters to work in our fast-paced restaurant at weekends and during the busy Easter period. You will be responsible for a busy section of the restaurant, ensuring a professional and relaxed dining experience for our guests. You will be confident and able to work independently, with the ability to communicate effectively with the kitchen and management team.

Do you have experience of working in a restaurant?
Can you demonstrate a passion for customer service?
Are you able to thrive in a fast-paced environment?
If you want the opportunity to develop while working in a fun environment with like-minded people, then we want to hear from you! As a daytime operation we offer sociable hours to fit around your other commitments, although weekend working is essential to cover our busiest times. We have a variety of seasonal, full-time and part-time shifts available depending on your availability.

To apply please send a copy of your CV and covering letter to our recruitment team at recruitment@buccleuch.com.

The closing date for applications is 14 April.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

SENIOR COOK

We have ambitious plans and need an enthusiastic individual who will thrive on being a company ambassador and wants to help us achieve our aims.

Full time (min of 40 hours) until the end October 2023 with potential to become permanent.

Hourly pay: £12-£14 depending on skills and experience. Plus tips.

WHAT WE NEED

Leadership skills.

Good knowledge of HACCP and COSHH

Would suit a cook or chef wishing to transition to Head Chef (though this is not a head chef role).

Essential: To adhere to company H&S policies and procedures and to work within these guidelines. Including, but not limited to, HACCP, temperature checks, COSHH and Environmental Health.
embrace training opportunities offered to you and be conscientious with course and training paperwork.
ensure aesthetics and standards of cleanliness in the kitchen and surrounding area are high at all times.
Never compromise on safety.
You will also need:
Level 2 Food Hygiene minimum with Level 3 training which can be funded.
Previous cooking and leadership skills desirable, although training will be given

Directing younger staff and implementing prep training to those staff
Cooking for and serving schools and group meals;
Cooking and serving our seasonal evening menus;
Wedding catering
Occasionally covering breakfast and lunch.
Evening and weekend work.

WHAT YOU CAN EXPECT
Free water sports activities, discounted food and beverages, free parking, staff events, and pension.
Access to ASVA card
20% Friends and family discount on accommodation
Average hours: 40 per week

Live-in accommodation may be available for the right candidate

5.6 weeks annual leave.

All the training and support you need to get the job done and progress.

We will welcome the chance to talk to you. Please email a covering letter and an up to date CV

24 April 2023 (Applications received after this date may not be considered.)

We employ a diverse range of incredible people and we are committed to an active Equal Opportunities Policy, which starts with our recruitment process.

Job Types: Full-time, Fixed term contract

Contract length: 8 months

Salary: £12.00-£14.00 per hour

English not required
Schedule:

8 hour shift
Day shift
Flexitime
Monday to Friday
Weekend availability
Supplemental pay types:

Kingussie, PH21 1NU: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 24/4/2023

Reference ID: Senior cook

Expected start date: 30/04/2023