Hospitality and Catering

Contract Type: Casual
Salary: £14.53 for evening/weekend working, £10.90 per hour for all other hours
Work Location: Various OnFife venues
Job Reference No: ON000368

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

Requirements
We are looking for flexible team members for casual catering and bar assistant roles for our venues in the Fife area. The roles will include regular weekend and evening work.
You can view the full job description via our current vacancies page on our website.

The Individual
This is the perfect opportunity for you if you have drive, passion and are interested in developing your catering, bar and hospitality skills and knowledge in a variety of catering venues. You should enjoy working with the general public, providing excellent customer service naturally. You will have similar experience in a catering / bar environment and the ability to assist with food preparation, production of both alcohol and non alcohol beverages and service of products. In return we offer a fantastic package which includes unsociable working enhancement payments, pension package and a competitive hourly rate. Over 18 only due to the preparation and service of alcohol. Own transport would be beneficial.

How to Apply
When you’re ready to apply, please email an up to date CV along with a covering letter explaining how you meet the person specification to hr.fct@onfife.com. We are unable to consider your application without a covering letter.

The closing date for this role is Friday, 23 June 2023 at 9am, however applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Food and Beverage Assistants to join the Food and Beverage team to deliver friendly and helpful customer service within all catering outlets at Glasgow Science Centre (GSC), during Corporate Events and working flexibly between the different areas as necessary.

If this sounds like you then we would love you to get in touch!

Role: Part and full time role available
Hours: Weekend and evening shifts

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which magazine readers) as well as being Tripadvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for a Waiter to join the team. Both The Royal Yacht Britannia and Fingal host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tea Room. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tea Room, Bar, weddings, parties and large corporate events.

We are looking for an enthusiastic individual with previous experience working in a busy hospitality environment, who has a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:

– Greeting and guiding customers to their tables
– Up-selling additional products when appropriate
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
– Serving food and drinks orders
– Arranging table settings and maintaining a tidy dining area
– Delivering and collecting bill payments
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
– Following all relevant health department regulations
– Providing excellent customer service to guests

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Employee Assistance Programme
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Restaurant & Bar aboard Fingal Hotel
– Free car parking for staff
– Uniform provided

To apply, please send your CV to recruitment@tryb.co.uk or postal applications to:

Niranjan Sharma
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories. The role is varied and you may be creating the best barista coffee, making up a sandwich or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Other duties (as required)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that catering merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Hospitality events. Staff may be asked to work through into the night hours.

Financial responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Genuine belief in the value of good customer service.
• Good interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.

Desirable:
• Previous Hospitality/tourism/sales/catering experience
• Interest in nature and the outdoors

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Hours: Full and Part time time available

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Her Majesty The Queen, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which magazine readers) as well as being Tripadvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for a Waiter to join the team. Both The Royal Yacht Britannia and Fingal host exclusive evening dinner and drinks receptions with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tea Room. The role will include supporting the Food and Beverage team with many types of events within the Food and Beverage areas including the Tea Room, Bar, Breakfast Room, weddings, parties and large corporate events.

We are looking for an enthusiastic individual with previous experience working in a busy hospitality environment, who has a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:
– Greeting and guiding customers to their tables.
– Up-selling additional products when appropriate.
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
– Serving food and drinks orders.
– Arranging table settings and maintaining a tidy dining area.
– Delivering and collecting bill payments.
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
– Following all relevant health department regulations.
– Providing excellent customer service to guests.

Company benefits include:
– 10% employer pension contribution (no employee contribution).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.

To apply, please send your CV to recruitment@tryb.co.uk or postal applications to:

Andrew Smith
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

We are looking for new people to join a team of staff in a busy museum Café . The Waves café, was recently relaunched with an exciting new menu with seafood items now being offered. If you are flexible, willing to work hard at busy periods and able to present an enthusiastic public face to the Museum, helping to promote all it has to offer to visitors, we would like to hear from you.

Main Activities and Responsibilities:

The post of Café Assistant is vital to ensuring the Café continues to operate smoothly, profitably and successfully with a very high standard of customer care. The post will involve taking orders, food preparation, serving customers, washing up and cleaning when required whilst maintaining required health and safety records and standards. The Museum Café is open six days a week until further notice.

The Café has developed its menu, particularly in the area of seafood products and recipes and is already offering table service. There is a kitchen as part of the Café and a food preparation area refurbished and equipped for preparing food items for consumption in the café.

Day-to-day Duties:

Under the direction of the Front of House Manager to:

• Ensure an excellent standard of customer care for visitors
• Ensure an excellent standard of cuisine for visitors
• Taking orders and making up orders within the Café kitchen
• Ensure that food preparation areas are kept tidy and clean
• Washing crockery, cutlery and utensils
• Assist in ensuring the health and safety of visitors
• Assist in ordering food from suppliers if required
• Assist with food portion control, service and washing-up as required
• Maintain food hygiene and health and safety records as required
• Respond to and deal with any relevant customer issues e.g. providing allergy information

Conditions of Service:

Please see the full job description for further details of the role.

Full information on the policies and practices in place to support staff are contained in our staff handbook that will be made available to the successful candidate. The key benefits aligned to the post are however detailed as follows.

Permanent post: From agreed starting date tbc

Hours: The Museum and Waves Café are currently open six days per week. The Café has at least two posts available and hours may be negotiable. Ideally, a commitment of minimum of 10 hours, including weekend working, will be necessary, depending on summer/winter season.

Salary: (National Minimum Wage)

Annual Leave: Dependent on working hours. Calculated on days/hours worked per week.

Applications:

Tell us why you are keen to work with us in a covering letter and attach your CV. Please send both to Karen Donaldson, Front of House Manager, karen@scotfishmuseum.org

The Scottish Fisheries Museum is an independent trust and charity (registered in Scotland No: SCO06185)