Hospitality and Catering

Cook/Baker

The role

To prepare, cook or bake (role depending) all food for RZSS Highland Wildlife Park food outlets that deliver the highest standards of produce which not only exceeds our visitor expectations in flavour, substance and presentation, but is also in support of RZSS vision and mission.

Some of the things you’ll do:

Working with direction from the Catering Coordinator, prepare all raw food in line with hygiene legislation, minimising all food wastage through effective production. This can involve either cooking the day’s menu options or baking.
Ensure all food presented is of the highest quality, making sure of dietary requirements.
Assist with the set-up of the kitchen on a day to day basis.
Contribute to an effective ordering and stock control procedures by having an accurate knowledge of stock and informing Catering Coordinator when stocks are low.
Take responsibility for delivery and return processes, reconciliation, discrepancies and ensuring all stock is safely stored and easily accessible in line with Health & Safety guidelines.
Actively be involved in improving storage and stock and stock control systems, suggesting improvements in the overall layout and organisation.
Contribute to menu development and the analysis of food quantity and quality.

What we’re looking for:

You’ll be qualified to SVQ Level 2 or equivalent qualification or relevant experience preferable
Have a good understanding of legislative requirements regarding food preparation and delivery.
Can demonstrate high level of catering competence.

What you’ll get in return:

30hr working week (5 out of 7 days)
34 days annual leave (pro rata)
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits
Please see the role profile for further information on what the role involves and essential/desirable criteria.

Cafe Manager

We are looking for a Café Manager to join our community heritage charity and to direct and expand our current catering provision within Dundonald Castle Visitor Centre.

We support the service delivery of a top-rated 4-star visitor attraction to domestic and international visitors in South Ayrshire and operate as a busy community hub, open daily throughout the year.

We require the skills of a Café Manager to ensure that the Café will maximise its performance and fully enhance the visitor experience.

Tearoom Assistant

We are hiring tearoom assistants for this tour season of 30 March through 30 October!

Inveraray Castle is based in Scotland, on the edge of Loch Fyne, and is surrounded by the majesty of the west highlands. The castle is the seat of Clan Campbell, home to the Dukes of Argyll since the eighteenth century and it has been featured in many films and documentaries.

We are looking for flexible full-time seasonal tearoom assistants who have a passion for history and quality customer service, with the ability to deliver some of Scotland’s best ingredients to our visitors from around the world.

Please enquire about accommodation if needed.

These positions are £12 an hour.

Please enquire about working with our friendly team by sending your CV and enquires to: enquiries@inveraray-castle.com.

The closing date for application is 30 April 2023.

We look forward to hearing from you!

Assistant Food & Beverage Manager

An exciting opportunity has arisen to join the management team at Restoration Yard. As Assistant Food & Beverage Manager, no two days are the same. You will be part of a team that create memorable moments whether our guests are with us for a cup of tea, a spot of lunch or celebrating a special event.

Reporting to our Front of House Manager, your responsibilities will include day to day running of the food and beverage outlets, stock control, supervising our floor and bar team, running events and planning for our ever-changing seasonal calendar.

There are loads of reasons why it is great to work with us; we are an awesome team, we are fun and we work mostly in the daytime!

What skills are required? Teamwork, excellent eye for detail, friendliness, creativity, being a natural motivator and having an eagerness to go the extra mile.

If this sounds like the step-up you’ve been waiting for, then we’d love to hear from you! Candidates should be passionate about customer service, enjoy a fast-paced environment and have some experience of supervising a front of house team (either in a manager or supervisor role).

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, this beautiful 1,000-acre estate is home to Restoration Yard. Here you will discover our gorgeous courtyard which is home to The Kitchen. A stylish and contemporary eating experience, we also have The Larder, Cabin and many other pop up food and beverage outlets throughout the year.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 14 April.

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Café Assistant – Visitor Services Assistant (Seasonal)

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Culross and help generate the income that enables us to care for The Royal Burgh of Culross.

Visiting Bessie Bar Hall is an essential part of the visitor experience and the role of the Visitor Service Assistant – Café is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 To provide a consistently high standard of visitor care at all times when:
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at Inverewe and enquiring whether all their needs are met.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.

Desirable
 Basic Food Hygiene Qualification.
 Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

DIMENSIONS AND SCOPE OF JOB

People Management
 The Property team consists of a Food and Beverage Manager, 2 Visitor Services Supervisors and 3 Visitor Services Assistants. There are no line management responsibilities for this role, but this role works closely with volunteers and members of the wider site team.
 This role involves working with members of the public of all ages and abilities on a daily basis.

Finance Management
 This role will involve cash reconciliation duties as appointed by the Visitor Services Supervisor.

Tools / equipment / systems
 There will be the occasional use of cleaning chemicals.
 Use of kitchen equipment e.g. Coffee machine
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety).

There are two roles available both fixed term, part time:
24 hours a week (fixed term to 31.10.23)
32 hours a week (fixed term to31.10.23)

Food & Beverage Assistant (Seasonal and permanent positions available)

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.

We are looking for F&B Assistants/Waiters to work in our fast-paced restaurant at weekends and during the busy Easter period. You will be responsible for a busy section of the restaurant, ensuring a professional and relaxed dining experience for our guests. You will be confident and able to work independently, with the ability to communicate effectively with the kitchen and management team.

Do you have experience of working in a restaurant?
Can you demonstrate a passion for customer service?
Are you able to thrive in a fast-paced environment?
If you want the opportunity to develop while working in a fun environment with like-minded people, then we want to hear from you! As a daytime operation we offer sociable hours to fit around your other commitments, although weekend working is essential to cover our busiest times. We have a variety of seasonal, full-time and part-time shifts available depending on your availability.

To apply please send a copy of your CV and covering letter to our recruitment team at recruitment@buccleuch.com.

The closing date for applications is 14 April.

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Senior Chef

SENIOR COOK

We have ambitious plans and need an enthusiastic individual who will thrive on being a company ambassador and wants to help us achieve our aims.

Full time (min of 40 hours) until the end October 2023 with potential to become permanent.

Hourly pay: £12-£14 depending on skills and experience. Plus tips.

WHAT WE NEED

Leadership skills.

Good knowledge of HACCP and COSHH

Would suit a cook or chef wishing to transition to Head Chef (though this is not a head chef role).

Essential: To adhere to company H&S policies and procedures and to work within these guidelines. Including, but not limited to, HACCP, temperature checks, COSHH and Environmental Health.
embrace training opportunities offered to you and be conscientious with course and training paperwork.
ensure aesthetics and standards of cleanliness in the kitchen and surrounding area are high at all times.
Never compromise on safety.
You will also need:
Level 2 Food Hygiene minimum with Level 3 training which can be funded.
Previous cooking and leadership skills desirable, although training will be given

Directing younger staff and implementing prep training to those staff
Cooking for and serving schools and group meals;
Cooking and serving our seasonal evening menus;
Wedding catering
Occasionally covering breakfast and lunch.
Evening and weekend work.

WHAT YOU CAN EXPECT
Free water sports activities, discounted food and beverages, free parking, staff events, and pension.
Access to ASVA card
20% Friends and family discount on accommodation
Average hours: 40 per week

Live-in accommodation may be available for the right candidate

5.6 weeks annual leave.

All the training and support you need to get the job done and progress.

We will welcome the chance to talk to you. Please email a covering letter and an up to date CV

24 April 2023 (Applications received after this date may not be considered.)

We employ a diverse range of incredible people and we are committed to an active Equal Opportunities Policy, which starts with our recruitment process.

Job Types: Full-time, Fixed term contract

Contract length: 8 months

Salary: £12.00-£14.00 per hour

English not required
Schedule:

8 hour shift
Day shift
Flexitime
Monday to Friday
Weekend availability
Supplemental pay types:

Kingussie, PH21 1NU: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 24/4/2023

Reference ID: Senior cook

Expected start date: 30/04/2023

Cafe Assistant (Part-Time – Friday and Saturday)

PURPOSE OF POST
To assist in the café of the National Mining Museum Scotland, which will include; preparation of and serving food, assisting with orders and stocktake. The post holder will be part of the front of house team and the role will be customer facing, which will require a high standard of customer service and engagement.

KEY RESPONSIBILITIES

1. Act as a front of house server for the café and in-house functions; includes preparing hot drinks and serving food.
2. Be customer focused at all times; approachable and quick to exceed expectations in fulfilling customer needs.
3. Ensure that customers receive a prompt and efficient service and expectations are met.
4. Ensure that food storage areas are maintained in accordance with the museum’s Food Safety Management System, Healthy and Safety and Environmental policies and procedures.
5. Adhere to the museum’s Food Hygiene, Health and Safety and Environmental policies.
6. Adhere to cash handling and the museum’s financial regulations.
7. Assist in the preparation and cooking of menu items as set out in the daily menu.
8. Assist with café stock taking when required.
9. Ensure stock, deliveries and wastage are all checked and recorded in line with company and food standards.
10. Assist with food orders.
11. Cleaning duties including keeping café, serveries and kitchen clean and tidy at all times, in accordance with required standards.
12. Be a team player, assisting other team members when necessary.
13. Flexible working required and ability to work weekends.
14. Be aware of locking up and security procedures on site and other regulatory policies such as health and safety and fire regulations.
15. Be available for training updates on food hygiene standards and similar areas when required.

Visitor Services Assistant Retail/Welcome/Catering

Here at National Trust for Scotland’s INVEREWE GARDEN and CORRIESHALLOCH GORGE in the idyllic North West Scottish Highlands we are looking for energetic, cheerful, and talkative individuals to join our amazing welcome team this summer. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of these two stunning locations, helping our visitors have a fantastic experience and create wonderful memories for our guests. Based in the Welcome Centre, Retail, Catering or initial welcoming areas, your role is to make a great day out truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking a pride in everything we do at Inverewe and Corrieshalloch.

Accommodation is available at Inverewe. Poolewe is the nearest village and a great base for all sorts of outdoor pursuits and days off can be spent exploring this wonderful part of Scotland. We will also share our local knowledge of beaches, special hills and some amazing wild swimming spots!

Working at either site will be required on a rota basis. Travel between the sites will be in a Trust vehicle and travel time between sites will form part of your working week

KEY RESPONSIBILITIES

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• To welcome customers to the property by providing information on the site and facilities.
• Work with the Visitor Services Managers and property staff to deliver financial targets and other KPI’s.
• Handling cash accurately and processing sales.
• Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• To help manage car park arrivals.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Inverewe and Corrieshalloch teams.
• To develop a working knowledge of the history of the site and being able to relate that to products.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Adhering to the property’s quality standards including wearing of uniform.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Manager.
• Assist Retail/Catering with stocktaking and goods receipting.

Tools/equipment and cleaning chemicals
• Will be an occasional user of cleaning chemical
• Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Genuine belief in the value of good customer service.
• Good interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.

Desirable:

• Previous Hospitality/tourism/sales/catering experience
• Scottish Gaelic/Additional languages
• Interest in nature and the outdoors

The Key Responsibilities, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Senior Catering Assistant

We’re looking for a warm and welcoming person to join our team at Inverness Museum and Art Gallery in the centre of Inverness .

You’ll take responsibility for running our wee café (open Tuesdays to Saturdays throughout the year) supported by the wider High Life Highland Catering Team. Your aim will be to produce and serve great café food and outstanding coffee, whilst helping build up a regular and loyal clientele.

£20,875 – £22,722 pro rata per annum with great terms and conditions.

Initially a six-month post but high likelihood that this will become permanent.
33.75 hours per week (April-October).

FONT OF HOUSE HOSPITALITY SUPERVISOR

Conifox:

Conifox is a family-owned business in Kirkliston. We operate a large outdoor Adventure Park and a newly completed indoor Activity Centre. Our Adventure Park opened in 2015 and offers a great outdoor space for the whole family to enjoy, with crazy foot-golf, bounce pillow, sandpits, go-carting, picnic benches, BBQs, and a whole lot more.

The Activity Centre is huge and has a large fun-filled soft-play centre which includes a toddler area, a role-play toddler town, and a multi-level soft-play frame. The Activity Centre also incorporates 3 bright and beautiful birthday party rooms, a purpose built function suite, balcony, and a 400 seater café.

The Fetching Fox gastro pub offers a fantastic menu from producers all over Scotland. From juicy steaks from Castle Game Scotland in Linlithgow to hand dived Orkney scallops you’ll die for. Perfect with some local beers and spirits and an array of jaw dropping cocktails with our own added foxy twist.

Role Summary:

As the Hospitality Supervisor at Conifox, you will be responsible for the everything that happens which involves food and drink service within the Fetching Fox, Activity Centre, and social and corporate events. It will be your responsibility to oversee each individual’s guest dining experience, ensuring quality control, staff management, health and safety regulations, inventory and most important providing outstanding customer service.

You will be the face of hospitality at Conifox, in our exciting family friendly business, making sure every guest has an enjoyable, memorable, and safe experience whilst eating, drinking, and socialising with us.

Main Duties and Responsibilities:

• Be the face of hospitality operations, leading my example and providing five-star
customer service.
• Responsible for ensuing all areas and clean, tidy, attractive, and presentable during
business hours.
• Maintain accurate stock levels along with stock rotation.
• Assist the Hospitality Manager in staff training and development.
• Management of deliveries ensuring they are checked and stored correctly.
• Ensure all food hygiene regulations are adhered to at all times.
• Ensure your team consistently deliver a high standard of guest service.
• Delegate tasks and effectively manage team members in a manner that motivates
and drives productivity.
• Be pro-active at all times and use initiative, diplomacy, and discretion to solve
problems that may arise.

Qualifications and Experience:
• Outstanding customer service skills, with the ability to lead and work as part of a
team with a public facing environment.
• A proven track record at managing staff in a hospitality environment.
• Be a people-person with excellent communication skills with the ability converse
with team members and customer.
• Be a target driven individual with a passions to grow the business.
• Working knowledge of Health and Safety legislation in a hospitality environment.
• Ability to work under pressure whilst maintaining a positive a can-do attitude.
• Possess a high level of attention to detail.
• Possess a food hygiene certificate.
• You must be flexible as this role will require evening, weekend, and Bank Holiday
working.

Food & Beverage Supervisor (full-time)

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, set in a beautiful 1,000-acre country estate.

In this supervisory role you’ll help create a friendly, welcoming atmosphere to exceed guest expectations, ensuring the highest standards of cleanliness, safety and compliance with licensing law/cash handling procedures. As The Kitchen, together with the stunning historic Orangerie and backdrop of the Park, is a popular venue for weddings and events, the successful candidate will assist with running evening functions.

• Do you want to work for a mostly daytime hospitality operation and enjoy a healthier work-life balance?
• Are you an experienced supervisor who can support and motivate others in the team?
• Are you hardworking, friendly and professional?

If you’ve got the drive to continue developing your career in hospitality, are passionate about customer service and want to work in a fun environment with like-minded people, we want to hear from you! As a daytime operation we offer sociable hours to fit around your other commitments – weekend working is essential to cover our busiest times.

Interested? Please email the recruitment team at recruitment@buccleuch.com with you CV and covering letter.

The closing date for applications is 26 April.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

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