Hospitality and Catering

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

F&B Operations Manager

We are currently recruiting for an impressive Food & Beverage Operations Manager to oversee the effective running of our onsite catering and drinks outlets and drive excellent customer service standards with passion and pride across the department.
After 4 years closure and a lovely refurbishment, our Ptarmigan Restaurant reponed in February during a busy ski season. Now operating alongside our other F&B outlets: The Gin Bar, The Cas Bar and The Day Lodge Café, we need a strong leader to take the reigns and steer the division towards greater heights of success and profitability.
This role will suit you if you have:
• Demonstrable significant prior experience managing a successful F&B service and leading an excellent hospitality team within a busy tourism-based business
• Prior experience as Premises Manager and a certified Personal License Holder
• Solid business acumen and financial management with good IT skills
• Ability to implement improvements, promote sales, control stock and finances
• Ability to plan and host the F&B aspects of events, group bookings and functions
• Excellent customer service expertise and are a quality standards-driven leader
• Excellent communication, people management and organisational skills
• A proactive problem-solver, adaptable and unfazed by variable/seasonal demands
• An enthusiasm for ‘the great outdoors’ the local area and/or adventure sports
• Driver with access to own car for commuting, due to location (free onsite parking)

This role presents a great opportunity and exciting challenge for a highly experienced F&B Manager to join a growing business and help us to develop and commercialise our F&B operations in both function and form, within a unique mountain environment.
For more details and full job description, please email HR@cairngormmountain.co.uk

Application closing date Monday 14th August at 12noon

Interviews will take place in person on either
Tuesday 22nd August afternoon or Wednesday 23rd August morning

Anticipated start date for 1st September 2023

Cairngorm Mountain sits within the UK’s highest mountain range and is an internationally renowned area of scientific interest covering 1,418 hectares and located within the Cairngorms National Park, close to Aviemore in Scotland. The tourist resort on the mountain is managed by the operating company Cairngorm Mountain (Scotland) Ltd, which is owned by Highlands and Islands Enterprise (HIE) the economic and community development agency for the North-West region of Scotland.

Cook Manager

JOB DESCRIPTION AND PERSON SPECIFICATION

Post: Cook Manager (Great Tapestry of Scotland, Galashiels)

Directorate: Commercial Services

Reporting to: Centre Manager

Job Purpose:
The Cook Manager is responsible for delivering a high-quality standard of food
preparation and production for the café and other catering service offers. The café
at Great Tapestry of Scotland will showcase freshly produced light meals and
baked goods for visitors. The role is integral to the commercial and operational
success of the café and the postholder requires to follow all operational and safety
procedures to support this delivery. The Cook Manager is responsible for the
overall management of the operation and for supervision and correct briefing of
staff.

Duties include:

Food Preparation and Planning Responsibilities:
1. Lead on menu development and innovation in all food offers
2. Ensure seasonality in menus and a variety of choice for the range of
customers at GTOS
3. Develop and monitor supply chain to ensure excellent quality and
consistency of product; following best practice and systems in purchasing
4. Monitor food cost, control food waste and manage discrepancies in gross
profit achievement
5. Preparation of all fresh baked goods and other foods on a daily basis,
delivering all food production requirements at the required level and to a
consistent standard
6. Ensure all food is presented for service in a timely manner and in correct
sequence
7. Ensure staff are briefed about menus, allergens and other relevant
information
8. Develop menus as required for private hires and events
9. Responsible for ordering all food and non-consumable items for the café.
Systems and Processes – Responsibilities:
10. Manage the day to day kitchen administration ensuring systems
compliance
11. Lead on food safety in the kitchen in line with current legislation; ensure
completion of daily and other due diligence requirements
12. Oversee kitchen Health and Safety requirements, in accordance with risk
assessments and in line with current legislation
13. Oversee kitchen maintenance requirements
14. Ensure daily and weekly cleaning duties are undertaken and due diligence
paperwork completed
15. Responsible for the control of stock rotation and wastage.
16. Provide relevant and adequate training to serving staff to allow them to
prepare food in postholder’s absence.
17. Build and maintain good working relationships with colleagues within the
organization.
18. Ensure that services are delivered with a customer focused ethos.
19. Follow and develop cost controls and standard recipes
20. Maintain effective stock control, placing orders, logging deliveries and
carrying out stock checks
21. Review sales, prices and suppliers regularly.
22. Represent GTOS and Live Borders internally and externally e.g. at
networking events, meetings, conferences and exhibitions to enhance and
strengthen the company’s profile
23. Comply with, and ensure compliance with, all Live Borders policies and
procedures.
24. Ensure services meet Health and Safety standards established by Live
Borders.
25. As an employee you must take reasonable care for the health and safety of
yourself, other employees and anyone else who may be affected by your work
activities. Employees shall work in accordance with policies, procedures,
information, instructions and / or training received.
26. This job description is indicative of the nature and level of responsibility
associated with the job. It is not exhaustive and there may be a requirement to
undertake such other duties as may be required to meet the needs of GTOS or
Live Borders

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at House of Dun.

House of Dun is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

Head Chef

Are you tired of anti-social hours and long shifts? At Restoration Yard we have the perfect opportunity in our daytime operation for a Senior Chef who wants to achieve a better work-life balance. You will be part of a team that create memorable moments whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. Our offering consists of a 100-seat beautiful restaurant with an additional 80 outdoor covers.

This is a fantastic opportunity for a skilled and experienced Senior Chef who has a passion for food and is driven to succeed. Working closely with the Head of Food & Beverage, you will guide and inspire the team, ensuring we operate efficiently and profitably. In addition, you will cater for weddings and other events, producing quality food to a high standard.

Why work for us?
While regular weekend working and the occasional evening for weddings & events is required, as a primarily daytime operation we offer sociable hours to fit around your life. We care about our people and their wellbeing.

Dalkeith Country Park, an outstanding visitor attraction, is a truly special place. On the outskirts of Edinburgh set in a beautiful 1,000-acre estate you will discover our gorgeous courtyard which is home to The Kitchen, a stylish and contemporary eating experience; The Larder, for take away food and drinks; The Coffee Bar; as well as various other food outlets which are open throughout the year.

• Do you have a passion for food and the ability to motivate others?
• Are you commercially driven with a positive approach to work?
• Can you demonstrate solid organisation skills and the ability to run a busy kitchen?

If the answer is yes, then we would love to hear from you. The successful candidate should have solid experience at Senior Chef level ideally within a similar organisation with multiple food outlets.

Interested? Please send a copy of your CV and covering letter to our Recruitment team at recruitment@buccleuch.com.

The closing date for applications is 14 August.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Café Assistant – Temporary

TO APPLY
Please complete the Application Form and Equalities Form and email this to reception@nationalminingmuseum.com by Tuesday 8th August at 5pm.

You can download it on our website here or collect a hard copy from the Reception(please call first to ensure they print out the hard copy for you):

Job Vacancies

Please note CVs are not accepted as part of the application process.

BACKGROUND
The National Mining Museum Scotland is an independent trust and the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. The museum holds a collection of objects of national significance and is on the site of the Lady Victoria Colliery, built in the 19th Century, in Newtongrange, Midlothian.
The museum offers a wide range of activities and events to a diverse audience of local, national and international audiences. The visitor experience includes access to the collections through tours and exhibitions, an award winning education programme and an inviting shop and café area.

PURPOSE OF POST
To assist in the café of the National Mining Museum Scotland, which will include; preparation of and serving food, creating menus, assisting with orders and stocktake. The post holder will be part of the front of house team and the role will be customer facing, which will require a high standard of customer service and engagement.

KEY RESPONSIBILITIES
1. Act as a front of house server for the café and in-house functions; includes preparing hot drinks and serving food.
2. Be customer focused at all times; approachable and quick to exceed expectations in fulfilling customer needs.
3. Ensure that customers receive a prompt and efficient service and expectations are met.
4. Ensure that food storage areas are maintained in accordance with the museum’s Food Safety Management System, Healthy and Safety and Environmental policies and procedures.
5. Adhere to the museum’s Food Hygiene, Health and Safety and Environmental policies.
6. Adhere to cash handling and the museum’s financial regulations.
7. Assist in the preparation and cooking of menu items as set out in the daily menu.
8. Assist with café stock taking when required.
9. Ensure stock, deliveries and wastage are all checked and recorded in line with company and food standards.
10. Assist with food orders.
11. Cleaning duties including keeping café, serveries and kitchen clean and tidy at all times, in accordance with required standards.
12. Be a team player, assisting other team members when necessary.
13. Flexible working required and ability to work weekends.
14. Be aware of locking up and security procedures on site and other regulatory policies such as health and safety and fire regulations.
15. Be available for training updates on food hygiene standards and similar areas when required.

Assistant Catering Manager

Our Visitor Experience team members are the first point of contact for visitors. We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.

Principal responsibilities

We are looking for an enthusiastic person who is motivated to provide an excellent offer in our café, leads by example on customer care and professionally handles customer compliments and complaints. The individual will be a team player and, as part of our visitor experience management structure, will need to undertake the tasks of the designated Centre Duty Manager on a rota basis.

Duties will include:

i. Provide a warm and friendly welcome to our customers ensuring that they have a good customer experience and that our approach is inclusive towards everyone.
ii. Support the Catering Manager in running the Seabird Café and kitchen to deliver a varied menu that meets our sustainability (local, sustainable sources) and quality (taste, presentation, value) of products we serve in the café.
iii. Undertake specific duties assigned by the Catering Manager including rota preparation, stock ordering and receipt, checking equipment is operational and daily cash/payment reconciliation.
iv. Work safely, observing all Health & Safety policies and procedures and the hygiene standards required from our catering system.
v. Supervise café and kitchen staff ensuring that they understand their duties and are supported to carry these out effectively day to day. Support recruitment and training needs.
vi. Assist with the preparation of food in the kitchen, when required.
vii. Ensure all caterings areas are checked and are fully operational, cleaned and meet required hygiene standards.
viii. Undertake the activities required of our Centre Duty Manager on a rota basis which includes opening up/closing down the Centre, daily safety checks and ensuring the visitor experience team is deployed across teams to meet the customer demands across the day.
ix. Efficiently handle customer compliments and complaints.
x. Be willing to learn about our wider charitable activities and talk to customers about these, including promoting the benefits of our visiting our paid experience and membership.
xi. Carry out any other reasonable duty which is within the competence of the post, when directed by the Catering or Duty Manager to assist.

Essential skills and experience
• Consistent delivery of a high-quality visitor experience, with a customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative, prioritise your work and supervise others.
• A team player – adaptable and flexible to a varied working environment and able to handle customer compliments and complaints.
• An ability to work under pressure at peak times.
• An appropriate means of transport to get the Centre across the working week between 0830 and 1800 and occasional evening events.

Desirable skills and experience
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail and Food & Beverage activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Visitor Services Assistant – Food and Beverage

Purpose of the role

The National Trust for Scotland opened stage one of a ten-year conservation program in summer 2019. The Hill House is now protected by a steel frame structure which incorporates walkways over the house and a new visitor center and café which delivers a unique heritage visitor experience.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction

We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

• Ensuring the café is fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

Financial responsibilities –

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Crathes Castle, Garden and Estate, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at our popular Crathes Castle Café 1702 and catering outlets. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Crathes Castle stories, the work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Assist with operating the F&B Outlets to maximise sales and profitability whilst ensuring NTS standards, policies and procedures are maintained.
• Ensure the F&B Outlets are effectively teamed up to deliver quality products and genuine hospitality experience.
• Assist with menu preparation, cooking and presentation of a high-quality food and drink offer at all F&B Outlets.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Ensure security of the premises, team and Guests is always maintenance.
• Assist with maintenance task within the F&B Outlets
• Accountable for cost-effective stock management, ordering, storage, and wastage control.
• Accurate completion of daily and weekly administration tasks as directed by the VSM – F&B Manager
Visitor experience
• Offer excellent Guests experience and ensure all members of the catering team following Department standards of operation.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the Café 1702, addressing issues and emergency procedure, and providing relief cover, as required.

People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through daily work and development.
• Enables the team to be able to work at top speed without compromising on quality and standards.
• Assist with preparation of catering rotas and holiday allocation to meet business needs.
• Assist with labor productivity and budget control for staffing allowance.
• Assist with ensuring all team members are trained to minimum legal requirements including effective induction, training, task-setting and coaching on front and back-of-house routines.

Finance Management
• Share responsibility for achieving an F&B budget of around £390,000a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily F&B Outlets tills operations and perform end-of-day income reconciliation as a duty manager.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.
 

Waiting Staff

Join the Fruitmarket team!

We’re looking for waiting staff to join our team.

The Fruitmarket’s café is popular with our exhibition audiences and with busy commuters, local residents, and tourists. Our core gallery opening hours are at present 9am–6pm. We run frequent private and public events in the evening and at night.

The position available would be a minimum of 24 hours a week, with additional shifts available at peak times.

Application Process
For an informal discussion about the role please contact Jaime on 0131 226 8195.
 
Please visit our website https://www.fruitmarket.co.uk/recruitment/ to download the job description and equalities monitoring form.  
 
Please submit a CV with a statement outlining that you have the skills for the post, and complete the equalities monitoring information. 

We will also accept a CV and statement in video or audio file if you prefer.

The application should be emailed to jobs@fruitmarket.co.uk with Waiting Staff as the email subject heading. 

We will contact shortlisted candidates directly.

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