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Hospitality and Catering

Salary Range: £10.90 per hour , contract: part time (approx.10 hrs) weekend contracts; varied hours

Dundee Science Centre is currently looking for outgoing and flexible individuals to come and join the team!

This rewarding role enables you to enhance the visitor experience we offer as well as be influential in our visitor services and catering provision. You will be a champion for exceptional Customer Service and facilitate an exciting and memorable experience throughout the visitor journey. You will be a confident engaging communicator who proactively welcomes our visitors. You will be a hardworking, analytical person with a natural ability to work as part of a team.

Your role will predominantly be public facing and based in either Café Create or Reception. You will welcome all visitors and colleagues with a friendly and bubbly attitude to the Centre and endeavour to provide an enjoyable experience to all. You will be an excellent communicator and an effective collaborator that can multi-task. You will have a passion for creating and providing high quality refreshments, including various hot beverages.

The successful candidate will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation.

The post holder will be expected to work flexibly within the Dundee Science Centre team, reporting daily to the Visitor Experience Lead on duty that day and line managed by a VEL.

This post is available on a part-time basis with varied hours offered. Hours of work will be flexible depending on the availability of the individual; and will predominantly involve shifts over the weekend with occasional evening work.

To apply for the post please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent FAO Rosemary to the address supplied.

Applications to be submitted by 1.00pm on Thursday 31st August 2023. Short listed candidates will be invited to interview on 6th September; no alternative dates are available so if you are not able to attend, please do not apply.

Contract Type: Permanent
Working Hours: 15 hours per week (2.30pm – 10.30pm, Fridays and Saturdays)
Hourly Rate: £10.90 per hour, £14.53 for weekend shifts and evenings after 8pm
Job Grade: FCLW
Work Location: Adam Smith Theatre
Job Reference No: ON000442

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a vast range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious charity, we are built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have a fantastic opportunity for a part-time Catering Assistant to join the team at our newly refurbished Adam Smith Theatre. This position is for 15 hours per week, 2.30pm – 10.30pm on Fridays and Saturdays.

The role includes preparing and serving of fresh local food and beverages, recording payments through epos till systems, and general cleaning duties within our newly refurbished cafe and bar environments.

You should have the desire and skills to provide an excellent customer experience, with similar experience in a catering environment and the ability to be flexible with working patterns. Bar experience would also be desirable.

You can view the full job and person spec on our current vacancies page on our website.

In return we offer:
Competitive salary package • Company uniform • Generous annual leave allowance
Company sick pay scheme • Workplace pension scheme • Fantastic career development opportunities • Overtime opportunities

How to Apply
If you would like to find out more information about this role before applying, you can contact Ayesha Nickson, Venue Manager. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please download and complete our application form and return this along with a completed equal opportunities form to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 7th September.

Interviews are anticipated to take place week commencing 11th September.

Cairngorm Mountain Scotland is a year-round tourist attraction offering outdoor adventure sports with cafes, bars, shops and a funicular railway to enjoy spectacular mountain views!

We are currently recruiting for new team members to join our Food & Beverage and Retail Teams to help us keep our cafes and shops clean and welcoming for visitors.

This role would suit you if you have:
– good people skills: to offer customer service and work well within a team
– high standards of reliability, cleanliness, initiative and personal hygiene
– previous food and beverage service (barista, waitressing, alcohol) and/or cash handling/till experience preferred, but not essential as full training given.

In return for your hard work, we value our staff and offer:
– Pay rates above the Real Living Wage! Our entry level roles start from £11.25phr for adults 18+ years old, £9.90 for 17-year-olds and £7 phr for 16-year-olds.
– Daytime working only between 8am and 5pm
– Full-time or part-time hours, on a permanent or temporary contact to suit you!
– Employer’s pension scheme provided by Scottish Widows
– Quality uniform and work wear is provided
– A great and unique staff perks package; including a free year-round activities pass for the mountain, heavily discounted staff food, drink and retail onsite, onsite parking (or lift-share), quality workwear, plus staff discounts at local businesses & free entry to local tourist attractions (through ASVA membership)
– To top it all off, your new workplace will be in a unique setting and conservation area, with spectacular views overlooking the Cairngorms National Park!

So, if you love the Highlands and ‘the great outdoors’, and are looking for a new job in the Hospitality or Leisure industry – please hit Apply Now to get in touch!

Please note: applicants must have the Right-to-Work in the UK (i.e. a valid work visa) and be able to reliably commute to Aviemore town centre.

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

Our Visitor Experience team members are the first point of contact for visitors. We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.

Principal responsibilities
We are looking for an enthusiastic person who is motivated to provide an excellent offer in our café, leads by example on customer care and professionally handles customer compliments and complaints. The individual will be a team player and, as part of our visitor experience management structure, will need to undertake the tasks of the designated Centre Duty Manager on a rota basis.

i. Provide a warm and friendly welcome to our customers ensuring that they have a
good customer experience and that our approach is inclusive towards everyone.
ii. Support the Catering Manager in running the Seabird Café and kitchen to deliver a
varied menu that meets our sustainability (local, sustainable sources) and quality
(taste, presentation, value) of products we serve in the café.
iii. Undertake specific duties assigned by the Catering Manager including rota
preparation, stock ordering and receipt, checking equipment is operational and daily
cash/payment reconciliation.
iv. Work safely, observing all Health & Safety policies and procedures and the hygiene
standards required from our catering system.
v. Supervise café and kitchen staff ensuring that they understand their duties and are
supported to carry these out effectively day to day. Support recruitment and training
needs.
vi. Assist with the preparation of food in the kitchen, when required.
vii. Ensure all caterings areas are checked and are fully operational, cleaned and meet
required hygiene standards.
viii. Undertake the activities required of our Centre Duty Manager on a rota basis which
includes opening up/closing down the Centre, daily safety checks and ensuring the
visitor experience team is deployed across teams to meet the customer demands
across the day.
ix. Efficiently handle customer compliments and complaints.
x. Be willing to learn about our wider charitable activities and talk to customers about
these, including promoting the benefits of our visiting our paid experience and
membership.
xi. Carry out any other reasonable duty which is within the competence of the post,
when directed by the Catering or Duty Manager to assist.

Essential skills and experience
• Consistent delivery of a high-quality visitor experience, with a customer-focused
attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative, prioritise your work and supervise
others.
• A team player – adaptable and flexible to a varied working environment and able to
handle customer compliments and complaints.
• An ability to work under pressure at peak times.
• An appropriate means of transport to get the Centre across the working week between
0830 and 1800 and occasional evening events.

Desirable skills and experience
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability.

Our values
Our values underpin everything we do. We take pride in bringing these to life in all that we do. We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine
environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of
Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats
and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and
without bias.

Performance: To be measured against clearly defined measurable and challenging goals.

Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our
visitors have a fantastic experience.

You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to
our five-star standard, as well as serving customers quickly, efficiently and promoting
our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.

Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.
Our values
Our values underpin everything we do. We take pride in bringing these to life in all that we do. We are:

• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine
environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of
Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats
and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and
without bias.

Performance: To be measured against clearly defined measurable and challenging goals.

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Castle Fraser.

Castle Fraser is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

Historic Scone Palace is a 5-star rated visitor attraction welcoming visitors from all over the world. If you enjoy meeting people and ensuring they receive the very best visitor experience we would love to hear from you.

We are seeking Catering & Retail Assistants. Applicants should be enthusiastic and outgoing for our front of house roles. You will be working as part of a fast-paced, tight-knit team and previous experience of customer service is preferred.
Skills to include: interest in working and engaging with the public, good communication, flexibility and the ability to work well within a team. A positive and helpful attitude is essential as is the ability to extend a genuine warm welcome to our visitors.

We offer flexible shift patterns and staff discounts and complimentary refreshments while on shift.

If you would like to become part of the friendly Scone Palace team please submit your CV and covering letter to hr@scone-palace.co.uk or call 01738 552300 for more details.

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.

We are looking for motivated individuals to join our fantastic team. We have the following exciting opportunities working in our busy and fast paced restaurant, the coffee shop, larder and Fort Douglas cabin:

If you’re passionate about coffee and share our desire to provide a perfectly handcrafted quality beverage whilst ensuring high standards of cleanliness, we would love to hear from you.

• Do you have a friendly and welcoming attitude?
• Can you demonstrate a passion for customer service?
• Are you able to thrive in a fast-paced environment?

If you want to work in a fun environment with like-minded people, then please get in touch! As a daytime operation we offer sociable hours to fit around your other commitments, although weekend working is essential to cover our busiest times. We have a variety of full-time and part-time shifts available depending on your availability.

Please email the recruitment team at recruitment@buccleuch.com send a copy of your CV and covering letter to our recruitment team indicating which role you are most interested in and what hours you are available to work.

The closing date for applications is 31 August.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.
We are looking for motivated individuals to join our fantastic team. We have the following exciting opportunities working in our busy and fast paced restaurant, coffee shop, larder and Fort Douglas cabin:

Food & Beverage Assistants

You will be responsible for a busy section of the restaurant, ensuring a professional and relaxed dining experience for our guests. You will be confident and able to work independently, with the ability to communicate effectively with the kitchen and management team.

Baristas

If you’re passionate about coffee and share our desire to provide a perfectly handcrafted quality beverage whilst ensuring high standards of cleanliness, we would love to hear from you.

• Do you have a friendly and welcoming attitude?
• Can you demonstrate a passion for customer service?
• Are you able to thrive in a fast-paced environment?

If you want to work in a fun environment with like-minded people, then please get in touch! As a daytime operation we offer sociable hours to fit around your other commitments, although weekend working is essential to cover our busiest times. We have a variety of full-time and part-time shifts available depending on your availability.

Please contact recruitment at recruitment@buccleuch.com to send a copy of your CV and covering letter to our recruitment team indicating which role you are most interested in and what hours you are available to work.

The closing date for applications is 31 August.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Haddo House and help generate the income that enables us to care for Haddo House and other National Trust for Scotland properties.

Visiting our Haddo House Courtyard Cafe is an essential part of the visitor experience, and the role of the Café Assistant is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in cafe presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Haddo House and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

Contract Type: Permanent
Hourly Rate: £13.98 starting rate, £18.64 per hour for unsociable working (evenings after 8pm and weekends)
Hours: Full-time and Part-time hours available
Location: Adam Smith Theatre, Kirkcaldy
Job Reference: ON000437

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a vast range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious charity, we are built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
Motivated and passionate chef who wants the challenge of delivering dishes that are as exciting and engaging as the shows we put on in our theatres, we want you!

We have a rare opportunity for an experienced chef to head up our new catering offering at the soon to be reopened Adam Smith Theatre. In addition to being the mastermind creating our menus you will be responsible for ordering, controlling and preparing food items for our Café Bar and in-house events, which will include using seasonal and fresh ingredients from our suppliers.

We want to ensure that we provide an experience that is satisfying in every way, and your skills in the kitchen will be an integral part of making this happen. Alongside your flair for making amazing food, you will also ensure we continue to adhere to statutory and company standards of hygiene, food safety and health and safety whilst following appropriate policies and procedures.

About You
We are looking for a creative and innovative individual who is a real ‘foodie’. You will be self-motivated, creative and enthusiastic for providing fresh food and great service.

We want you to have a passion for driving sales through seeking feedback from customers and implementing new initiatives following ‘high street’ food trends.

We are looking for someone with previous experience working in a fast-paced kitchen environment (restaurant or café experience preferred) who is naturally outgoing and has an energy to train and inspire others. This role would suit someone with the equivalent skills of a Chef de Partie who’s looking for that next step and greater autonomy.

How to Apply
If you are looking for a new challenge in your career or would just like to supplement your existing job, you can apply for the role by completing the application form, along with a completed equal opportunities form and return these to the HR team at HR.FCT@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

We are reviewing applications on an ongoing basis so if you’re selected for interview, we’ll be in touch quickly to arrange this.

We are an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.