Hospitality and Catering

Part-Time/Fixed Term – This role is fixed term to 31/10/2023 and the working hours are 30 hours per week.

The role

To coordinate the day-to-day catering operations to deliver first-class visitor experience and that your team and visitors enjoy a safe and happy environment; whilst generating income to exceed agreed targets in support of RZSS vision and mission.

Some of the things you’ll do:

Working with direction from the Catering Coordinators, provide day-to-day supervision of the Catering team.
Develop and maintain a supportive and dynamic first-class sales and service culture amongst the team -focusing on delivering high standards of service and food presentation in accordance with Cook safe regulations.

Ensure the Café areas are presented to the highest standards (displays, seating areas, signage), fully stocked and equipment is cleaned, maintained and serviced on a regular basis and report to the Coordinator any maintenance issues.

Support Visitor Experience Assistants with visitor complaints and act a route of escalation to deal with refunds in a professional manner and referring customer to your line manager if complaint cannot be resolved.

Working alongside the back of house team to ensure the smooth running of the cafe and outdoor catering areas as one united team.

What we’re looking for:

Starting pro-rated salary of £18,094 per annum (based on 30 hours per week)
Good achievement at Higher grade level (including English & Mathematics) or equivalent qualifications or experience.
Trained/certificate in Cooksafe and has ability/qualification to train others
Good understanding and use of electronic cash systems.
Significant experience of leading a team in a customer service environment

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Contract Type: Permanent
Working Hours: 36 hours per week
Hourly Rate: £14.53 for weekend shifts, £10.90 for all other hours
Work Location: Rothes Halls Cafe, Glenrothes
Job Reference No: ON000406

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a vast range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious charity, we are built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

Level 2 Food Safety and Hygiene Certificate holders…we want you!

We have a rare opportunity for an experienced Cook to join our Catering Team here at OnFife. You will be responsible for ordering, controlling and preparing food items for our Café offering at Rothes Halls which will include using seasonal and fresh ingredients from our suppliers.

We provide an efficient service in our busy café environment, you will maintain this level of service while following company values, policies and procedures. You’ll implement and maintain statutory and company standards of hygiene, food safety and health and safety.

You can view the full job description on our website.

About You

We are looking for a creative and innovative individual who is a real ‘foodie’. You will be passionate and enthusiastic for providing fresh food and great service. We want you to have a passion for driving sales through seeking feedback from customers and implementing new initiatives following ‘high street’ food trends.

We are looking for someone with previous experience working in a kitchen environment who is naturally outgoing and has an energy to train and inspire others.

How to Apply

If you are looking for a new challenge in your career, you can apply for the role by downloading and completing our application form from our current vacancies page and returning this along with a completed Equal Opportunities Form to the HR team via hr.fct@onfife.com

Don’t delay, apply today! Applications will be assessed regularly and the vacancy may be closed at any time.

We are an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, set in a beautiful 1,000-acre country estate.

In this supervisory role you’ll help create a friendly, welcoming atmosphere to exceed guest expectations, ensuring the highest standards of cleanliness, safety and compliance with licensing law/cash handling procedures. As The Kitchen, together with the stunning historic Orangerie and backdrop of the Park, is a popular venue for weddings and events, the successful candidate will assist with running evening functions.

Do you want to work for a mostly daytime hospitality operation and enjoy a healthier work-life balance?
Are you an experienced supervisor who can support and motivate others in the team?
Are you hardworking, friendly and professional?
If you’ve got the drive to continue developing your career in hospitality, are passionate about customer service and want to work in a fun environment with like-minded people, we want to hear from you! As a daytime operation we offer sociable hours to fit around your other commitments – weekend working is essential to cover our busiest times.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 22 February.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team. We would love to hear from people who have previous catering experience with some supervision/coaching of team members in any sector, who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in coaching our team to provide our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories. The role is varied and there will be days when you are reviewing all the health and safety standards or training new team members, but there will also be days where you may be creating the best barista coffee, making up a sandwich or serving a refreshing ice cream. Whatever you are doing you’ll help us maximize all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

KEY RESPONSIBILITIES

• Assisting the Visitor Services Manager – Catering in fulfilling a standard in all areas of Food Hygiene and Health & Safety within the context of the catering operation.
• Undertake the induction/ongoing training of staff on all front-of-house procedures, customer care and equipment cleaning.
• Provide support to the Visitor Services Manager – Catering & Hospitality by ensuring; daily and weekly record keeping; stock ordering and maintenance of associated records; waste management and development of staff rotas.
• Undertaking duty management when required.
• Cash reconciliation
• Deputising for the Visitor Services Manager – Catering & Hospitality when required.
• Delivering a high standard of customer service.
• A leader within a team and taking a proactive approach to problems.
• Ensuring health and welfare of property staff, volunteers, and visitors.

Department specific – catering
• To assist with catering preparation, cooking and presentation of food to the standards required by the Trust for a facility with estimated annual income target more than £300K.
• To be the lead in customer service within the Catering and Hospitality team
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Food Safety Management Plan.
• Accountable for stock levels and making key decisions about stock control.
• Responsible for analysing sales figures and forecasting future sales.
• Adhering to the sale of alcohol legislation, being a Premises Manager.

Your role is one for which the duties/responsibilities/accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, which replaces the ‘Enhanced Disclosure’ check and is administered by Disclosure Scotland.

SCOPE OF JOB

• Primarily based in Brodie Castle and Playful Garden but will involve working across all departments includes weekend and evening working and helping with events.
• Brodie Castle is set in a 75 acre “policies” estate of mature trees, avenues, and mixed woodlands with a man-made lake.
• The estate contains a significant designed landscape, commercial forestry, amenity woodland and formal gardens as well as agricultural land and a satellite site – Boath Doocot.
• There are two separate retail outlets within the site situated within the Castle and the Playful Garden.
• There are two separate catering outlets within the site within the Castle and Playful Garden, with 2 additional mobile catering outlets.
• Onsite there are 3 holiday cottages sleeping 2, 4 and 6 guests, and the Lairds Apartment luxury holiday let with 7 bedrooms accommodating 14 guests.
• The Estate is well known for large scale visitor events as well as weddings and wider hospitality and corporate functions.

People Management
• The post-holder is not a line manager but will assist in the supervisory and leadership role within the Food and Beverage team
• Will work closely with property colleagues and other specialist advisory colleagues

Finance Management
• Not a budget holder but will be expected to take responsibility for effective management of the Catering Operation at Brodie Castle
• Daily/Weekly cash reconciliation.

Tools / equipment / systems
• Access to desktop PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T: Drive, EPOS.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Qualifications

Essential
 NVQ3/BTEC/City & Guilds/HND or equivalent experience.
 Ability to work ‘hands-on’ – including in the kitchen/retail and admissions areas – alongside the team members, demonstrating the customer service skills required of all staff.
 Experience in a catering and sales environment.

Experience
Essential
 Have direct experience of managing multi-strand visitor/commercial services in a heritage or tourist-attraction context.
 Possess excellent communication skills (written and oral)
 Computer literacy with excellent ability on MS software.
 Excellent leadership and influencing skills.
 Understanding of report writing and financial management.
 Good time management and organisation skills.
 Ability to lead a busy and diverse environment in a supervisory role
 Experience with cash handling/working with financial data.
 Ability to be proactive and to take initiative.

Desirable
 Current First Aid certification (or willingness to train and use).
 Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License; (or willingness to train and use);
 Intermediate Food Hygiene Certificate or above (or willingness to train and use);

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form to People Services Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 24th Feb 2023. Interviews are likely to be held at Brodie Castle.

JOB PURPOSE

To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, catering and events (including ordering).
 Line management of Visitor Services Assistants.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the Property.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
Responsible for day to day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of the banking and all cash handling processes.
Supporting the Visitor Services / Operations Manager with:
 recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets;

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
 No formal educational qualification required (but see “Experience” below).
 A full, clean driving license for driving in the UK.

Skills, Experience & Knowledge
Essential
 Significant previous experience of working in an operations role in the hospitality industry – including supervision of staff and/or responsibility for specific activities.
 Previous event coordination/management experience.
 Excellent customer service skills.
 Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
 Proven sales skills with the ability to achieve targets.
 The ability to think and act quickly when confronted with emergencies.
 Competent user of Microsoft Office products.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Access to own transport.

Desirable
 Food Hygiene Qualification.
 A formal qualification in Heritage Management, Hospitality, Tourism or Event Management.
 Baking skills.

DIMENSIONS AND SCOPE OF JOB

Finance Management
 Share responsibility for achieving the catering budget together with the Visitor Services Manager.
 Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
 Supervise daily café till operations and perform end-of-day income reconciliation.
 Assist the Visitor Services Manager with menu costing and stock-taking.

Tools / equipment / systems
 Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
 EPOS tills and chip and pin machines.
 Fully equipped kitchen.
 Use of internal finance and banking systems.

Performance indicators and targets
 Weekly, monthly and annual sales and cost of sales targets.
 Food compliance standards and record-keeping.
 Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form by email via workforus@nts.org.uk by 17th February 2023.

JOB PURPOSE

To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, catering and events (including ordering).
 Line management of Visitor Services Assistants.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Ticketing & membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the Property.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
Responsible for day to day financial administration at the property, including:
 Ensuring the completion of cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of the banking and all cash handling processes.
Supporting the Visitor Services / Operations Manager with:
 Recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
 No formal educational qualification required (but see “Experience” below).
 A full, clean driving license for driving in the UK.

Skills, Experience & Knowledge
Essential
 Significant previous experience of working in an operations role in the hospitality industry – including supervision of staff and/or responsibility for specific activities.
 Previous event coordination/management experience.
 Excellent customer service skills.
 Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
 Proven sales skills with the ability to achieve targets.
 The ability to think and act quickly when confronted with emergencies.
 Competent user of Microsoft Office products,
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Access to own transport.

Desirable
 Food Hygiene Qualification.
 A formal qualification in Heritage Management, Hospitality, Tourism or Event Management.
 Baking skills.

DIMENSIONS AND SCOPE OF JOB

Finance Management
 Share responsibility for achieving the catering budget together with the Visitor Services Manager.
 Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
 Supervise daily café till operations and perform end-of-day income reconciliation.
 Assist the Visitor Services Manager with menu costing and stock-taking.

Tools / equipment / systems
 Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
 EPOS tills and chip and pin machines.
 Fully equipped kitchen.
 Use of internal finance and banking systems.

Performance indicators and targets
 Weekly, monthly and annual sales and cost of sales targets.
 Food compliance standards and record-keeping.
 Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form by email via workforus@nts.org.uk by 17th February 2023.

We are recruiting for some Cooks to join our small, but friendly, team at the Pinewood Grill! There are no split shifts involved as normal working hours would be from 9am – 5pm. Suitable for a home cook, so, if you are a master in your own kitchen at home, you should consider this! Some availability at weekends and school holidays required. Training provided.

Staff Benefits:

Free Family Passes
Annual Bonus Scheme
Staff Discounts with hundreds of businesses (including major supermarkets) through My Staff Shop platform
Free Soup, Cake and Drinks Everyday
Great Staff Discounts Onsite (catering and retail)
Help Finding Local Accommodation
Free Admission to 100s of Scottish Attractions
Friendly & Fun Working Environment
Full Training Provided