Hospitality and Catering

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

We are currently recruiting for an impressive Food & Beverage Operations Manager to oversee the effective running of our onsite catering and drinks outlets and drive excellent customer service standards with passion and pride across the department.
After 4 years closure and a lovely refurbishment, our Ptarmigan Restaurant reponed in February during a busy ski season. Now operating alongside our other F&B outlets: The Gin Bar, The Cas Bar and The Day Lodge Café, we need a strong leader to take the reigns and steer the division towards greater heights of success and profitability.
This role will suit you if you have:
• Demonstrable significant prior experience managing a successful F&B service and leading an excellent hospitality team within a busy tourism-based business
• Prior experience as Premises Manager and a certified Personal License Holder
• Solid business acumen and financial management with good IT skills
• Ability to implement improvements, promote sales, control stock and finances
• Ability to plan and host the F&B aspects of events, group bookings and functions
• Excellent customer service expertise and are a quality standards-driven leader
• Excellent communication, people management and organisational skills
• A proactive problem-solver, adaptable and unfazed by variable/seasonal demands
• An enthusiasm for ‘the great outdoors’ the local area and/or adventure sports
• Driver with access to own car for commuting, due to location (free onsite parking)

This role presents a great opportunity and exciting challenge for a highly experienced F&B Manager to join a growing business and help us to develop and commercialise our F&B operations in both function and form, within a unique mountain environment.
For more details and full job description, please email HR@cairngormmountain.co.uk

Application closing date Monday 14th August at 12noon

Interviews will take place in person on either
Tuesday 22nd August afternoon or Wednesday 23rd August morning

Anticipated start date for 1st September 2023

Cairngorm Mountain sits within the UK’s highest mountain range and is an internationally renowned area of scientific interest covering 1,418 hectares and located within the Cairngorms National Park, close to Aviemore in Scotland. The tourist resort on the mountain is managed by the operating company Cairngorm Mountain (Scotland) Ltd, which is owned by Highlands and Islands Enterprise (HIE) the economic and community development agency for the North-West region of Scotland.

JOB DESCRIPTION AND PERSON SPECIFICATION

Post: Cook Manager (Great Tapestry of Scotland, Galashiels)

Directorate: Commercial Services

Reporting to: Centre Manager

Job Purpose:
The Cook Manager is responsible for delivering a high-quality standard of food
preparation and production for the café and other catering service offers. The café
at Great Tapestry of Scotland will showcase freshly produced light meals and
baked goods for visitors. The role is integral to the commercial and operational
success of the café and the postholder requires to follow all operational and safety
procedures to support this delivery. The Cook Manager is responsible for the
overall management of the operation and for supervision and correct briefing of
staff.

Duties include:

Food Preparation and Planning Responsibilities:
1. Lead on menu development and innovation in all food offers
2. Ensure seasonality in menus and a variety of choice for the range of
customers at GTOS
3. Develop and monitor supply chain to ensure excellent quality and
consistency of product; following best practice and systems in purchasing
4. Monitor food cost, control food waste and manage discrepancies in gross
profit achievement
5. Preparation of all fresh baked goods and other foods on a daily basis,
delivering all food production requirements at the required level and to a
consistent standard
6. Ensure all food is presented for service in a timely manner and in correct
sequence
7. Ensure staff are briefed about menus, allergens and other relevant
information
8. Develop menus as required for private hires and events
9. Responsible for ordering all food and non-consumable items for the café.
Systems and Processes – Responsibilities:
10. Manage the day to day kitchen administration ensuring systems
compliance
11. Lead on food safety in the kitchen in line with current legislation; ensure
completion of daily and other due diligence requirements
12. Oversee kitchen Health and Safety requirements, in accordance with risk
assessments and in line with current legislation
13. Oversee kitchen maintenance requirements
14. Ensure daily and weekly cleaning duties are undertaken and due diligence
paperwork completed
15. Responsible for the control of stock rotation and wastage.
16. Provide relevant and adequate training to serving staff to allow them to
prepare food in postholder’s absence.
17. Build and maintain good working relationships with colleagues within the
organization.
18. Ensure that services are delivered with a customer focused ethos.
19. Follow and develop cost controls and standard recipes
20. Maintain effective stock control, placing orders, logging deliveries and
carrying out stock checks
21. Review sales, prices and suppliers regularly.
22. Represent GTOS and Live Borders internally and externally e.g. at
networking events, meetings, conferences and exhibitions to enhance and
strengthen the company’s profile
23. Comply with, and ensure compliance with, all Live Borders policies and
procedures.
24. Ensure services meet Health and Safety standards established by Live
Borders.
25. As an employee you must take reasonable care for the health and safety of
yourself, other employees and anyone else who may be affected by your work
activities. Employees shall work in accordance with policies, procedures,
information, instructions and / or training received.
26. This job description is indicative of the nature and level of responsibility
associated with the job. It is not exhaustive and there may be a requirement to
undertake such other duties as may be required to meet the needs of GTOS or
Live Borders

JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

Are you tired of anti-social hours and long shifts? At Restoration Yard we have the perfect opportunity in our daytime operation for a Senior Chef who wants to achieve a better work-life balance. You will be part of a team that create memorable moments whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. Our offering consists of a 100-seat beautiful restaurant with an additional 80 outdoor covers.

This is a fantastic opportunity for a skilled and experienced Senior Chef who has a passion for food and is driven to succeed. Working closely with the Head of Food & Beverage, you will guide and inspire the team, ensuring we operate efficiently and profitably. In addition, you will cater for weddings and other events, producing quality food to a high standard.

Why work for us?
While regular weekend working and the occasional evening for weddings & events is required, as a primarily daytime operation we offer sociable hours to fit around your life. We care about our people and their wellbeing.

Dalkeith Country Park, an outstanding visitor attraction, is a truly special place. On the outskirts of Edinburgh set in a beautiful 1,000-acre estate you will discover our gorgeous courtyard which is home to The Kitchen, a stylish and contemporary eating experience; The Larder, for take away food and drinks; The Coffee Bar; as well as various other food outlets which are open throughout the year.

• Do you have a passion for food and the ability to motivate others?
• Are you commercially driven with a positive approach to work?
• Can you demonstrate solid organisation skills and the ability to run a busy kitchen?

If the answer is yes, then we would love to hear from you. The successful candidate should have solid experience at Senior Chef level ideally within a similar organisation with multiple food outlets.

Interested? Please send a copy of your CV and covering letter to our Recruitment team at recruitment@buccleuch.com.

The closing date for applications is 14 August.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Our Visitor Experience team members are the first point of contact for visitors. We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.

Principal responsibilities

We are looking for an enthusiastic person who is motivated to provide an excellent offer in our café, leads by example on customer care and professionally handles customer compliments and complaints. The individual will be a team player and, as part of our visitor experience management structure, will need to undertake the tasks of the designated Centre Duty Manager on a rota basis.

Duties will include:

i. Provide a warm and friendly welcome to our customers ensuring that they have a good customer experience and that our approach is inclusive towards everyone.
ii. Support the Catering Manager in running the Seabird Café and kitchen to deliver a varied menu that meets our sustainability (local, sustainable sources) and quality (taste, presentation, value) of products we serve in the café.
iii. Undertake specific duties assigned by the Catering Manager including rota preparation, stock ordering and receipt, checking equipment is operational and daily cash/payment reconciliation.
iv. Work safely, observing all Health & Safety policies and procedures and the hygiene standards required from our catering system.
v. Supervise café and kitchen staff ensuring that they understand their duties and are supported to carry these out effectively day to day. Support recruitment and training needs.
vi. Assist with the preparation of food in the kitchen, when required.
vii. Ensure all caterings areas are checked and are fully operational, cleaned and meet required hygiene standards.
viii. Undertake the activities required of our Centre Duty Manager on a rota basis which includes opening up/closing down the Centre, daily safety checks and ensuring the visitor experience team is deployed across teams to meet the customer demands across the day.
ix. Efficiently handle customer compliments and complaints.
x. Be willing to learn about our wider charitable activities and talk to customers about these, including promoting the benefits of our visiting our paid experience and membership.
xi. Carry out any other reasonable duty which is within the competence of the post, when directed by the Catering or Duty Manager to assist.

Essential skills and experience
• Consistent delivery of a high-quality visitor experience, with a customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative, prioritise your work and supervise others.
• A team player – adaptable and flexible to a varied working environment and able to handle customer compliments and complaints.
• An ability to work under pressure at peak times.
• An appropriate means of transport to get the Centre across the working week between 0830 and 1800 and occasional evening events.

Desirable skills and experience
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability.