Hospitality and Catering

Chef

The Fruitmarket is looking for a Chef

We’re looking for an experienced chef to work within a small, experienced brigade to ensure smooth running of the café kitchen. The kitchen’s ethos is making things from scratch and working with fresh, seasonable produce and a regularly changing menu. The continuing success of the café is a vital part of the Fruitmarket’s public-facing offer as we expand our activity, including catered events. The Fruitmarket’s café is popular with our exhibition audiences, busy commuters, local residents, and tourists alike. Our core opening hours are 9am–6pm.

Catering Assistant

Catering Assistant Job Description
Salary: £11ph
Location: Blair Castle
Contract: Full time/Part time/Flexible Hours
Contract Length: Temporary – Required between March – October
Hours: Flexible hours – 5 days out of 7
Accommodation: Live in is available if required at a rate of £25 per week

This job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.
Background: The catering department within Blair Castle has recently become in-house, meaning it is under large changes. We are looking to develop the catering offer to produce good, fresh, local, and seasonal food for our customers to enjoy.

Purpose of the Role
Support the catering operation to improve the customer food service experience by delivering the food offer to a high quality, setting a high standard and delivering this consistently.

Duties
Adhere to all company Health & Safety policies and procedures at all times e.g. Food Handling, Manual handling, Fire procedures.
Delivering a high level of customer service.
Serving hot food to customers.
Working on the tills, ensuring all transactions are completed correctly
Clearing tables and ensuring cleanliness within the restaurant
Working on the dishwasher cleaning crockery and cutlery
Basic food preparation
Complete all Food Safety and Health & Safety paperwork correctly on a continual basis to ensure full compliance.

Maintain the cleanliness of working areas ensuring Health and Safety hazards, issues, near misses and accidents are reported using the appropriate reporting procedures at the earliest opportunity.
Role model the values and behaviours expected by Atholl Estates at all times to colleagues and customers.

Essential
A good communicator, able to liaise confidently with customers
An enthusiastic individual with a passion for excellent service delivery
Follows the right health & safety procedures and challenges unsafe behaviours
Is flexible and takes initiative
Is positive & proud of doing a great job
Takes ownership and doesn’t leave things to others or say ‘it’s not my job’

Desirable
Experience within a similar role (this would be an advantage, but all training will be provided on site)

Please apply with cv to kerryw@blair-castle.co.uk

Chef

Purpose of the role

To assist the Head Chef in the day-to-day management of the Food & Beverage offer at Culzean Castle to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Assist with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness and related schedules
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets

SCOPE OF ROLE
People Management
• The Post Holder does not have direct line management responsibilities, but would be expected to deputise in the absence of the Head Chef/Supervisor and direct kitchen staff.

Financial Management
• Not a budget holder but responsible for the day to day management of stock

Skills, experience & knowledge

The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Demonstrable experience as a chef in preparing and producing food to a consistently high standard using fresh products and ingredients.
• Demonstrable baking experience.
• Intermediate Food Hygiene Certificate
• Highly developed organisational skills, deployable in a multi-tasking environment;
• Good communication skills (written and oral)
• Ability to work as part of a team and the ability to foster and motivate a team;

Desirable:
• First Aid at Work certificate
• HNC Professional Cookery
• NC Bakery
• Preferably a recognised formal qualification in culinary arts

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

The Key Responsibilities, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications

Interested applicants should forward a completed application form to the People Services Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by 10th February 2022.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

Do you have a passion for food and dedicated to high levels of customer service?

Visiting our Café is an essential part of the visitor experience for those coming to Newhailes House and Gardens the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us. Our café is a busy operation, and the ideal candidate should be experienced in a high volume, fast paced environment. Barista experience would be beneficial for this role however training will be given.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.
We pride ourselves on creating a team work ethic here at Newhailes House so you may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 To provide a consistently high standard of visitor care at all times.
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient, and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.
 To maintain excellent standards of site and personal presentation at all times.
 The general ongoing operational cleaning of all areas as necessary.
 Wearing correct uniform, name badges, or PPE as required.

Customer Service

 Regular interaction with members of the public of all ages and abilities.

Teamwork

 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes

 Help achieve sales targets and membership recruitment targets
 Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor
 Regularly assist in ordering all necessary food and dry goods

Tools/equipment and cleaning chemicals

 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies or Safe Systems of Work’.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Demonstrate experience in F&B service environment
 Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs. This will include evenings to support events.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Excellent selling skills.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.

Desirable:
 Access to own transport.
 Basic Food Hygiene Qualification.
 Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form by email via workforus@nts.org.uk.

Cook

JOB PURPOSE

Day to day management of the Catering Department at Newhailes stables cafe. To help ensure that all targets are met and that all visitors experience the highest level of guest satisfaction during their visit.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Support in the development of the Menu Cycle/Specification.
 Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.).
 Keeping up to date HACCP, COSHH checklists and temperature sheets.
 Ensure high standards of Kitchen hygiene, cleanliness, tidiness and related schedules.
 Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
 Maintain a high standard of food presentation to the customer.
 Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
 Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
 Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
 Adherence to the COSHH Training provided and control of substances covered by COSHH.
 Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets.
 Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

People Management
 The Post Holder does not have direct line management responsibilities.

Financial Management
 Not a budget holder but responsible for the day to day management of stock

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of, or experience in the following is required:

Essential
• Demonstrable experience as a Cook in preparing and producing food to a consistently high standard using fresh products and ingredients.
• Intermediate Food Hygiene Certificate.
• Preferably a recognised formal qualification in culinary arts.
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Excellent communication skills (written and oral), including influencing/persuasion.
• Ability to work as part of a team and the ability to foster and motivate a team.

The Key Responsibilities, Behaviours and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Catering Team Leader

Part-Time/Fixed Term – This role is fixed term to 31/10/2023 and the working hours are 30 hours per week.

The role

To coordinate the day-to-day catering operations to deliver first-class visitor experience and that your team and visitors enjoy a safe and happy environment; whilst generating income to exceed agreed targets in support of RZSS vision and mission.

Some of the things you’ll do:

Working with direction from the Catering Coordinators, provide day-to-day supervision of the Catering team.
Develop and maintain a supportive and dynamic first-class sales and service culture amongst the team -focusing on delivering high standards of service and food presentation in accordance with Cook safe regulations.

Ensure the Café areas are presented to the highest standards (displays, seating areas, signage), fully stocked and equipment is cleaned, maintained and serviced on a regular basis and report to the Coordinator any maintenance issues.

Support Visitor Experience Assistants with visitor complaints and act a route of escalation to deal with refunds in a professional manner and referring customer to your line manager if complaint cannot be resolved.

Working alongside the back of house team to ensure the smooth running of the cafe and outdoor catering areas as one united team.
What we’re looking for:

Starting pro-rated salary of £18,094 per annum (based on 30 hours per week)
Good achievement at Higher grade level (including English & Mathematics) or equivalent qualifications or experience.
Trained/certificate in Cooksafe and has ability/qualification to train others
Good understanding and use of electronic cash systems.
Significant experience of leading a team in a customer service environment

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Waiting Staff

Join the Fruitmarket team!

We’re looking for waiting staff to join our team.

The Fruitmarket’s café is popular with our exhibition audiences and with busy commuters, local residents, and tourists. Our core gallery opening hours are at present 9am–6pm. We run frequent private and public events in the evening and at night.

The position available would be 32 hours a week.

Application Process
For an informal discussion about the role please contact Jaime on 0131 226 8195.
 
Please visit our website https://www.fruitmarket.co.uk/recruitment/ to download the job description and equalities monitoring form.  
 
Please submit a CV with a statement outlining that you have the skills for the post, and complete the equalities monitoring information. 

We will also accept a CV and statement in video or audio file if you prefer.

The application should be emailed to jobs@fruitmarket.co.uk with Waiting Staff as the email subject heading. 

We will contact shortlisted candidates directly.
Application deadline: Thursday 2nd February at 1pm.

Visitor Services Manager – Food and Beverage

This is an exciting leadership role within the team that manages Brodie Castle. We want to give all of our visitors the best possible experience when they take the time to come and visit us. Excellent food, drink and customer service are vital to this. As Scotland’s largest conservation membership charity, every penny we make through our food and beverage offer supports our work protecting the nation’s natural and cultural heritage.

You will manage and develop the Castle Café, Playful Garden Café, two catering vans, at the beautiful Brodie Castle. You will also manage a growing weddings and functions offer. You will lead the catering team with menu design, food production, ordering, compliance and commercial performance, delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards and targets. You will help make our places sustainable in every way.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead menu development, preparation, cooking and presentation of a distinctive, high-quality, locally-sourced food and drink offering at two busy café outlets, plus complementary events and functions.
• Create a strong health & safety culture, ensuring compliance with food hygiene and environmental health standards, monitoring and record-keeping.
• Accountable for cost-effective stock sourcing, ordering, management and wastage control.
• Understand and adhere to the sale of alcohol legislation as a Premises Manager.
Visitor experience
• Develop innovative new food and drink products and projects to enhance visitor enjoyment, bring alive our stories and drive visitor numbers.
• Create a culture of exceptional service, every time, leading by example with the warm welcome you give.
• Regularly monitor customer feedback, mystery visitor and VisitScotland audits and develop suitable action plans based on their results.
• Provide inspirational content for social media and media promotion.
• Work with the Duty manager and other managers on a daily basis to ensure the safe and smooth visitor operations, taking an interest in the effective running of all aspects of the visitor experience.
People management
• Recruit, induct, develop and performance manage your team to ensure they are fully equipped and motivated to undertake their front and back-of-house duties.
• Ensure staffing numbers, catering rotas and holiday allocation meets business needs and budgets.
• Enable the team to operate within our ‘Safe System of Work’ to minimise the risk of incidents or accidents and ensure preparedness for emergencies.
• Work closely with property colleagues and specialist advisory staff like our regional Catering Development Manager to ensure our catering offer is closely aligned with wider strategic plans.
Finance performance
• Work closely with the Operations Manager to set, phase, monitor and report on budgets to deliver ambitious, sustainable commercial performance and cost control.
• Encourage a culture of up-selling and personal recommendations among staff to grow spend per visitor.
• Supervise safe and secure café till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.
• Ensure the longevity of our equipment, buildings and fittings through appropriate maintenance and/or replacement regimes.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following areas is sought:

• Catering management and hands-on service delivery in a fast-paced, high volume customer environment
• Budget delivery and financial management driven by commercial awareness and monitoring
• Managing, leading, coordinating and developing a team with varying remits and competences
• Developing projects for specific areas of work / improvement
• Excellent interpersonal and communication skills and confidence in dealing with a wide range of staff, visitors and other stakeholders, with a friendly, confident manner
• Ability to manage time efficiently and effectively in an environment of changing priorities
• Comfortable with flexible working patterns, including some weekends and occasional evenings
• Understanding of and passion for the mission of the work of the National Trust for Scotland
• Familiar with Microsoft Office applications: Excel, PowerPoint, Word and online finance, ordering or HR systems and tools
• Hold, or, have the ability and willingness to hold a Scottish Personal Licence and Premise License
• Full clean driving license valid for the UK
• First Aid certification (or willingness to train and use)

Cafe Assistant

Background

The Scottish Seabird Centre is a conservation and education charity whose purpose is“Inspiring and educating people about the Scottish marine environment, motivating them to care for it, and supporting conservation projects”. Based in North Berwick, East Lothian we overlook the marine environment in the Firth of Forth and have over 200,000 visits each year.

We have four key pillars to our work:
• Conservation we develop, practically undertake, and promote models of conservation
best practice and citizen science.
• Education we deliver education programmes, science resources and events and use
innovative ways to provide information on the marine environment.
• Communities we work in partnership with diverse communities including enhancing the
experience for visitors to North Berwick.
• Experience we offer a 5-star, year round visitor experience that helps people to make
informed choices about the management of the marine environment.

Job description
Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our
visitors have a fantastic experience.
You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to
our five-star standard, as well as serving customers quickly, efficiently and promoting
our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.

Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Catering Assistant

We’re looking for enthusiastic people to join our teams at the Pinewood Grill and Forester’s Cafe. Successful applicants will have good customer care skills, be organised, and able to work as part of a busy team. Experience isn’t essential as full training will be given. We also employ younger staff (13-16 years) at a lower rate of pay.

Personal Attributes

Our main aim at the park is to make sure visitors have a great day. To achieve this our Catering Assistants need to be friendly and helpful. Simple!
You’ll be working as part of a team, so you should be able to communicate with other team members
We will provide you with full training – you should therfore be someone that can follow instruction
Help promote a healthy working environment by listening to and encouraging others
Be flexible and able to respond quickly to the changing requirements of the business

Main Duties & Responsibilities

Taking orders from customers at our onsite catering outlets (Forester’s Cafe, Pinewood Grill and Doughnut Shack) – full training will be provided!
Ensuring stock is displayed correctly and filled up for the day ahead
Assisting with the opening and closing of catering outlets
Following daily/weekly cleaning schedules
Report any H&S incidents to Catering Supervisors
Report all complaints to a Catering Supervisor
Contribute to the smooth running of the department and all areas of responsibility
Support the Catering Supervisors with additional tasks as required

Whitelee Catering Assistant

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Catering Assistant to join the team at Whitelee Visitor Centre (WVC). You will deliver friendly and helpful customer service whilst supporting the smooth day-to-day running of the café outlet at Whitelee Visitor Centre.

Whitelee Visitor Centre is based in Eaglesham and is managed by GSC. Transport to/ from WVC is provided by GSC.

We are looking for someone with excellent interpersonal and communication skills and can display an inclusive approach while working with a range of people. You’re inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

Café Supervisor

Core Purpose

To support the Visitor Centre Manager and team by overseeing the day to day running of the café area.

Your normal working week will be Monday to Friday in a full-time capacity. You will be required to work Monday to Saturday in the summer when the Visitor Centre will be open 6 days a week. There will be an occasional requirement to start earlier or finish later in the day dependent on business needs.

Internal and External Contacts

Internal – All staff based onsite, temp workers and managers/team leaders.

External – Visitors, suppliers, contractors

Work Content (Responsibilities)

Cooking and baking for daily café menu

Order stock and sundry items required for day to day running of café, managing suppliers to ensure best value and quality

Manage efficient stock levels to minimise wastage

Ensure kitchen area is kept to all hygiene and environmental health standards

Consistently review menu to attract new visitors to the café and ensure repeat trade

Dealing with visitors and cash handling

Liaise with Visitor Centre Manager with any opportunities and have an input to any business development plans regarding the café

Undergo any training in line with Government Food Hygiene Certificates and keep up to date with changes in Food Hygiene Legislation and manage any environmental health visits and notices

Manage Café Assistant and rota accordingly

Experience (Assessment method: CV, References)

Essential

Good level of spoken English

Desirable

Previous kitchen / coffee shop experience. Although not necessary, experience within the catering trade preferred with current food hygiene certificates.

Education (Assessment method: CV, Certificate)

Essential

Food Hygiene Certificate (mandatory, will be provided if required)

Licensing Training (mandatory, will be provided if required)

Profile

Essential

Good team worker

Very professional approach at all times

Excellent communication skills as this is a front-facing role, dealing with people onsite as well as externally

Ability to work under pressure and multi-task

Well organised approach

Good timekeeping skills

Job Type: Full-time

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
Sick pay

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Chef

Catering Assistant

Chef

Visitor Services Assistant – Food and Beverage

Cook

Catering Team Leader

Waiting Staff

Visitor Services Manager – Food and Beverage

Cafe Assistant

Catering Assistant

Whitelee Catering Assistant

Café Supervisor

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