Hospitality and Catering

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a vast range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious charity, we are built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

Level 2 Food Safety and Hygiene Certificate holders…we want you!

We have a rare opportunity for an experienced Cook to join our Catering Team here at OnFife. You will be responsible for ordering, controlling and preparing food items for our Café offering at Rothes Halls which will include using seasonal and fresh ingredients from our suppliers.

We provide an efficient service in our busy café environment, you will maintain this level of service while following company values, policies and procedures.

You’ll implement and maintain statutory and company standards of hygiene, food safety and health and safety.

About You

We are looking for a creative and innovative individual who is a real ‘foodie’. You will be passionate and enthusiastic for providing fresh food and great service.

We want you to have a passion for driving sales through seeking feedback from customers and implementing new initiatives following ‘high street’ food trends.

We are looking for someone with previous experience working in a kitchen environment who is naturally outgoing and has an energy to train and inspire others.

How to Apply

If you are looking for a new challenge in your career, you can apply for the role by completing an application form, along with a completed Equal Opportunities Form (which you can download from our current vacancies page on our website) and returning these to the HR team. We are not accepting CV’s for this post.

The closing date for applications is noon on Friday 27 January 2023.

Interviews will take place on Monday 6 & Tuesday 7 February. 

We are an equal opportunities employer. 

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant. 

We have recently made the decision to bring our catering provision in-house and are now looking for someone who will be able to develop and manage a team to provide locally sourced, fresh, seasonal and delicious food for our guests in the castle restaurant. This is an exciting role for someone interested in creating new ideas initially for our seasonal visitors, but also to develop our catering services across the wider estate, particularly within our Highland Lodges.

Purpose of the role

Day to day management of the Catering Department at Newhailes stables cafe. To help ensure that all targets are met and that all visitors experience the highest level of guest satisfaction during their visit.

Key Responsibilities
• Support in the development of the Menu Cycle/Specification.
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.).
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high standards of Kitchen hygiene, cleanliness, tidiness and related schedules.
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets.
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF ROLE
Location
Newhailes Stables Cafe

People Management
• The Post Holder does not have direct line management responsibilities.

Financial Management
• Not a budget holder but responsible for the day to day management of stock

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of, or experience in the following is required:

Essential
• Demonstrable experience as a Cook in preparing and producing food to a consistently high standard using fresh products and ingredients.
• Intermediate Food Hygiene Certificate.
• Preferably a recognised formal qualification in culinary arts.
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Excellent communication skills (written and oral), including influencing/persuasion.
• Ability to work as part of a team and the ability to foster and motivate a team.

The Key Responsibilities, Behaviours and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

As an assistant hospitality manager at Conifox, you will be responsible for the daily operations of food and drink service to customers within the restaurant, activity centre café and social/corporate events.

Alongside the management team, you will oversee all the issues pertaining to a customer’s dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service.
You’ll perform a vital role on the front line of our exciting family friendly business, ensuring that our customers have an enjoyable, positive, and safe experience whilst eating, drinking, and socialising with us.

Your duties will include, although not be limited to:

-Lead the Hospitality team in absence of the hospitality manager.

-Budgeting and monitoring of profit and loss accounts across the hospitality department

-Be the face of our hospitality operation, leading by example and providing a top-class customer service.

-To ensure that all areas are clean and tidy at all time.

-Ensure stock levels are correct and adhered to.

-To ensure that all deliveries are checked and put away promptly and correctly

-To ensure waste is kept to a minimum during beverage production

-Be pro-active at all times and use initiative, diplomacy, and discretion to solve any problems that may arise.

What are we looking for?
· Excellent customer service skills, with the ability to work as part of a team within a public facing environment

Ability to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
Possess great communication skills in order to be able to liaise with a wide range of team members and customers within your work environment
· Flexible can-do attitude with an approachable and enthusiastic manner

· Ability to remain calm in emergency situations and make balanced decisions

· Experienced in supervising frontline teams within a similar environment

Ability to work under pressure whilst maintaining a positive attitude

We are Conifox Adventure Park, a fun family-run attraction located in Kirkliston, 20 minutes from the centre of Edinburgh. The Adventure Park has lots of outdoor fun for adults and children of all ages. Our newly opened Activity Centre covers 35,700 square feet and boasts a large adventure play frame, a toddler play frame, a toddler role-play town, 3 party rooms, a 200-capacity function suite and a 400-seater café selling the best freshly prepared food.

What will the role of Hospitality Supervisor entail?
Conifox Adventure Park is looking for a hospitality supervisor to join our ever-developing team as our business grows. As a Hospitality Supervisor for Conifox, you will be responsible for overseeing your department to deliver an excellent visitor experience by using the Conifox standards.

• You will be the face of the outlets, communicating with the kitchen and the visitors alike ensuring a smooth and memorable experience
• Have the ability to work in different areas of Hospitality including Café, Restaurant, Events and Functions.
• Supervise Food and Beverage Outlet operations across all food and beverage outlets
• Communicate and delegate tasks to the team
• Ensure compliance with brand standards and health and safety standards
• Effective time management and communication skills
• Manage visitor queries in a timely and efficient manner
• Assist Hospitality management with achieving financial targets
• Carry out cleaning duties as assigned to you in any of the hospitality outlets and an awareness of Safety and Security policies and procedures

As a Hospitality Supervisor, you will work 5 days per week, including, but not always, weekends and bank holidays

What will I need to be considered for this Christmas Experience Assistant vacancy?
• Passion and willingness to learn
• Positive attitude and someone who makes our visitors smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Food and Beverage supervisory experience in a luxury environment

How do I apply?
For more information, or to apply for this position please send your CV to our Hospitality Manager, Ryan Murrell – ryan@conifox.co.uk.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Supervisor – Food and Beverage.
This is a fantastic opportunity to work as part of their leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at their popular Viaduct View and Monument View takeaway cafes. You will deliver their quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate their team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell their range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share their enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.
Key responsibilities of the role:

Catering operation
• Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about their visitors.
• Act as one of their duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. their Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £350,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Key skills and experience required:

Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting or café.
Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
Enthusiasm for preparing and serving high quality food and drink
Passion for and ability to demonstrate the exceptional customer service required of all staff
Confident communication skills (written and spoken)
Computer literacy and familiar with Microsoft software
Experience with cash handling, monitoring and interpreting financial data
Strong time management and organisation skills
Ability to be proactive and to take initiative
Understanding of and belief in the work of the National Trust for Scotland

This role offers an excellent competitive salary within a range of £24,252 – £25,877 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.