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Hospitality and Catering

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Food and Beverage Assistants to join the Food and Beverage team to deliver friendly and helpful customer service within all catering outlets at Glasgow Science Centre (GSC), during Corporate Events and working flexibly between the different areas as necessary.

If this sounds like you then we would love you to get in touch!

JOB PURPOSE

To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To plan, prepare, cook, and present food to the standards required by the Trust for a facility with estimated income of £390k
• To ensure that the organisation’s reputation for excellent food and service is maximised and enhanced through the delivery of a locally sourced and seasonal menu
• To develop retail and function menus with innovation and flair in line with budgetary requirements, GP control
• To ensure supplies are correctly issued, used and accounted for to carry out stock takes and food rotation procedures
• To maintain records relating to food production activities and supplier information as required by the Visitor Service Manager – Food & Beverage
• To ensure Health and Safety and Food Safety Standards are maintained in line with company policy
• To set objectives and be responsible for the day to day running of the kitchen, cleaning schedules, allergens and dietary requirements allocation and menu development
• To assist with employee performance and recognize training needs and potential as appropriate
• To assist with team briefings on a regular basis to communicate food standards, menu updates and changes, as well as H&S Policy requirements
• To ensure that the function achieves, as a minimum, the financial targets agreed with, in line with the budget
• To consistently look at ways of maximising income through effective purchasing through nominated suppliers and creative merchandising

Visitor Experience:
• To regularly monitor customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• To be customer focused at all times and to ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs
• To ensure all food is cooked, presented, and served in line with Trust standards using innovation in the method and style of presentation and food service
• To deliver hospitality events at the Crathes Castle, Garden & Estate and other NTS properties in line with Trust policy and procedure

Health & Safety, Food Safety, the Environment:
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Trust manual
• To ensure all kitchen staff and high-risk food handlers are trained to the appropriate standard
• To ensure all equipment is well maintained and is in good working order
• To make recommendations for renewal and replacement of equipment when required
• To establish and maintain location cleaning schedules
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees
• To attend all health and safety training courses as required
• To promote and encourage environment improving initiative, as appropriate within the business
• To record and report all accidents within the location, adhering to location and company procedures

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & Experience

Essential
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience
• Excellent craft skills background
• Successful background in a busy catering environment
• Intermediate Food Hygiene Certificate or above
• Strong supervisory and management experience
• Ability to display a real passion for food and customer service
• Flair and innovation with menus and food presentation
• Excellent leadership and influencing skills
• Excellent understanding of financial management
• Well-developed time management and organization skills

Desirable
• Direct experience of managing kitchens in multi-strand visitor/commercial services in a heritage or tourist-attraction context
• Computer literacy with excellent ability on MS software
• Full UK driving license

DIMENSIONS AND SCOPE OF JOB

People Management
• To ensure training is completed in line with the Trust training policy to meet the needs and requirements of the individual and legislation related to food handling operation
• To work closely with the Visitor Services Managers to ensure that we provide an excellent experience for visitors during dine-in and functions operation
• To ensure that all team members are knowledgeable and motivated within their roles and the business through effective induction, accurate job descriptions and on the job training – BOH
• To develop the team by empowering, supporting, encouraging them and maintaining an ‘open door’ policy – BOH
• Develop & manage relationships with customers, key suppliers, staff and management within the property

Finance Management
• Share responsibility of achieving and maximizing budget gross profit and labour costs withing daily base operation
• Share responsibility of budget management of estimated annual income target of £390k
• To ensure that all standards of food preparation and service are established and achieved in line with budget – cost of sale
• Order & stock control – to order all necessary food, dry goods, and equipment, obtaining best buys in line with budget objectives
• To complete, monthly stock takes, wastage control, team food and calculate the cost of sales results, in line with operational standards

Tools / equipment / systems
• Have a working knowledge of Word and excel
• A sound knowledge of stock control systems
• Knowledge of epos or similar

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Role: Part and full time role available
Hours: Weekend and evening shifts

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which magazine readers) as well as being Tripadvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for a Waiter to join the team. Both The Royal Yacht Britannia and Fingal host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tea Room. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tea Room, Bar, weddings, parties and large corporate events.

We are looking for an enthusiastic individual with previous experience working in a busy hospitality environment, who has a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:

– Greeting and guiding customers to their tables
– Up-selling additional products when appropriate
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
– Serving food and drinks orders
– Arranging table settings and maintaining a tidy dining area
– Delivering and collecting bill payments
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
– Following all relevant health department regulations
– Providing excellent customer service to guests

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Employee Assistance Programme
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Restaurant & Bar aboard Fingal Hotel
– Free car parking for staff
– Uniform provided

To apply, please send your CV to recruitment@tryb.co.uk or postal applications to:

Niranjan Sharma
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories. The role is varied and you may be creating the best barista coffee, making up a sandwich or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Other duties (as required)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that catering merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Hospitality events. Staff may be asked to work through into the night hours.

Financial responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Genuine belief in the value of good customer service.
• Good interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.

Desirable:
• Previous Hospitality/tourism/sales/catering experience
• Interest in nature and the outdoors

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Chef de Partie
The kitchen team at Floors Castle is the engine room of the operation. They provide catering for over 40,000 visitors a year, produce the Castle’s own range of products for sale in our gift shops, as well as providing top class private dining in the Castle.
Floors Castle kitchen is looking for an enthusiastic Chef de Partie to come and join our well established & enthusiastic team. Working within the main Castle kitchen and also within our busy Terrace Cafe at the stunning Walled Gardens, providing a fantastic environment to learn and develop new skills.

About us
The estate has been part of the Scottish Borders since 1358. Everything we do, is to ensure that we continue into the next millennium. Through our longevity we have developed deep connections with the land and its people and we are guided by the principle that our operations benefit the health of the environment and the prosperity of local communities. We are not just enduring; we will constantly innovate and grow to maximise the potential of the region and land under our care so we will be a source of inspiration and a model estate for the 21st Century.

Passionate People
It takes a certain sort of person to flourish in such a fast-paced, multi-dimensional environment like Floors Castle. We look for talented, self-motivated and enthusiastic individuals who will be able to share our passion for providing a warm welcome and amazing experiences.

Our Values
Custodians, Community, Authenticity, Drive & Warmth

To understand, improve and develop our natural, heritage and built environments, allowing them to flourish as sustainable businesses capable of making significant contributions to a vibrant Borders community, now and for generations to come.

Key Responsibilities
As Chef de Partie you be required to work alongside the Head Chef and Sous Chef to assist in the production of all aspects of the business.
These include:
Preparing, cooking and presenting high quality dishes in various aspects of the business.
Help maintain the high standards of our food safety & hygiene policy.
Monitoring portion & waste control to help maintain profit margins.
Manage the section you are working in and assisting with the ordering of stock.
Maintaining stock levels for the retail outlets and ensuring the production line works efficiently.

Qualities you will possess:
Enthusiastic approach to work.
Positive and approachable manner.
Knowledge and ability to run a section.
Ability to work without the need of close supervision.
Be confident in working with recipes.
Ideally have some form of pastry experience.
High level of attention to detail.
Ability to work closely within a team.
Have a good understanding of HACCP and food safety regulations.

Hours of work
Basic hours are 8am – 4.30pm – 5 days a week. Includes weekends and may include occasional evenings to meet business requirements.

How to Apply
If this post interests you, please apply in writing to
Helen Richards
Roxburghe Estates Office
Kelso, Roxburghshire
TD5 7SF
E-mail: hr@floorscastle.com

Hours: Full and Part time time available

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Her Majesty The Queen, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which magazine readers) as well as being Tripadvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for a Waiter to join the team. Both The Royal Yacht Britannia and Fingal host exclusive evening dinner and drinks receptions with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tea Room. The role will include supporting the Food and Beverage team with many types of events within the Food and Beverage areas including the Tea Room, Bar, Breakfast Room, weddings, parties and large corporate events.

We are looking for an enthusiastic individual with previous experience working in a busy hospitality environment, who has a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:
– Greeting and guiding customers to their tables.
– Up-selling additional products when appropriate.
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
– Serving food and drinks orders.
– Arranging table settings and maintaining a tidy dining area.
– Delivering and collecting bill payments.
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
– Following all relevant health department regulations.
– Providing excellent customer service to guests.

Company benefits include:
– 10% employer pension contribution (no employee contribution).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.

To apply, please send your CV to recruitment@tryb.co.uk or postal applications to:

Andrew Smith
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

We are looking for new people to join a team of staff in a busy museum Café . The Waves café, was recently relaunched with an exciting new menu with seafood items now being offered. If you are flexible, willing to work hard at busy periods and able to present an enthusiastic public face to the Museum, helping to promote all it has to offer to visitors, we would like to hear from you.

Main Activities and Responsibilities:

The post of Café Assistant is vital to ensuring the Café continues to operate smoothly, profitably and successfully with a very high standard of customer care. The post will involve taking orders, food preparation, serving customers, washing up and cleaning when required whilst maintaining required health and safety records and standards. The Museum Café is open six days a week until further notice.

The Café has developed its menu, particularly in the area of seafood products and recipes and is already offering table service. There is a kitchen as part of the Café and a food preparation area refurbished and equipped for preparing food items for consumption in the café.

Day-to-day Duties:

Under the direction of the Front of House Manager to:

• Ensure an excellent standard of customer care for visitors
• Ensure an excellent standard of cuisine for visitors
• Taking orders and making up orders within the Café kitchen
• Ensure that food preparation areas are kept tidy and clean
• Washing crockery, cutlery and utensils
• Assist in ensuring the health and safety of visitors
• Assist in ordering food from suppliers if required
• Assist with food portion control, service and washing-up as required
• Maintain food hygiene and health and safety records as required
• Respond to and deal with any relevant customer issues e.g. providing allergy information

Conditions of Service:

Please see the full job description for further details of the role.

Full information on the policies and practices in place to support staff are contained in our staff handbook that will be made available to the successful candidate. The key benefits aligned to the post are however detailed as follows.

Permanent post: From agreed starting date tbc

Hours: The Museum and Waves Café are currently open six days per week. The Café has at least two posts available and hours may be negotiable. Ideally, a commitment of minimum of 10 hours, including weekend working, will be necessary, depending on summer/winter season.

Salary: (National Minimum Wage)

Annual Leave: Dependent on working hours. Calculated on days/hours worked per week.

Applications:

Tell us why you are keen to work with us in a covering letter and attach your CV. Please send both to Karen Donaldson, Front of House Manager, karen@scotfishmuseum.org

The Scottish Fisheries Museum is an independent trust and charity (registered in Scotland No: SCO06185)

Are you tired of anti-social hours? At Restoration Yard we have an opportunity in our daytime operation for a Chef de Partie who wants to achieve a better work-life balance.

You will be part of a team that create memorable moments whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. Our offering consists of a 100-seat restaurant with an additional 80 outdoor covers.

As an experienced Chef de Partie with the ability to manage one or more sections, you will support the team in the day to day running of the kitchen, maintaining cleanliness standards and ensuring that our dishes exceed customers’ expectations.

Why work for us?
While regular weekend working and the occasional evening for weddings & events is required, as a primarily daytime operation we offer sociable hours to fit around your life. We care about our people and their wellbeing.

Dalkeith Country Park, an outstanding visitor attraction, is a truly special place. On the outskirts of Edinburgh set in a beautiful 1,000-acre estate you will discover our gorgeous courtyard which is home to The Kitchen, a stylish and contemporary eating experience; The Larder, for take away food and drinks, as well as various other food outlets which are open throughout the year.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com

The closing date for applications is 4 May.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.

We are looking for F&B Assistants/Waiters to work in our fast-paced restaurant at weekends and during the busy Easter period. You will be responsible for a busy section of the restaurant, ensuring a professional and relaxed dining experience for our guests. You will be confident and able to work independently, with the ability to communicate effectively with the kitchen and management team.

• Do you have experience of working in a restaurant?
• Can you demonstrate a passion for customer service?
• Are you able to thrive in a fast-paced environment?

If you want the opportunity to develop while working in a fun environment with like-minded people, then we want to hear from you! As a daytime operation we offer sociable hours to fit around your other commitments, although weekend working is essential to cover our busiest times. We have a variety of seasonal, full-time and part-time shifts available depending on your availability.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com

The closing date for applications is 4 May.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

An exciting opportunity has arisen to join the management team at Restoration Yard. As Assistant Food & Beverage Manager, no two days are the same. You will be part of a team that create memorable moments whether our guests are with us for a cup of tea, a spot of lunch or celebrating a special event.

Reporting to our Front of House Manager, your responsibilities will include day to day running of the food and beverage outlets, stock control, supervising our floor and bar team, running events and planning for our ever-changing seasonal calendar.

There are loads of reasons why it is great to work with us; we are an awesome team, we are fun and we work mostly in the daytime!

What skills are required? Teamwork, excellent eye for detail, friendliness, creativity, being a natural motivator and having an eagerness to go the extra mile.

If this sounds like the step-up you’ve been waiting for, then we’d love to hear from you! Candidates should be passionate about customer service, enjoy a fast-paced environment and have some experience of supervising a front of house team (either in a manager or supervisor role).

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, this beautiful 1,000-acre estate is home to Restoration Yard. Here you will discover our gorgeous courtyard which is home to The Kitchen. A stylish and contemporary eating experience, we also have The Larder, Cabin and many other pop up food and beverage outlets throughout the year.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 4 May.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our
visitors have a fantastic experience.

You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to
our five-star standard, as well as serving customers quickly, efficiently and promoting
our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.

Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Background
The Scottish Seabird Centre is a conservation and education charity whose purpose is “Inspiring
and educating people about the Scottish marine environment, motivating them to care for it,
and supporting conservation projects”. Based in North Berwick, East Lothian we overlook the
marine environment in the Firth of Forth and have over 200,000 visits each year.
We have four key pillars to our work:
• Conservation we develop, practically undertake, and promote models of conservation
best practice and citizen science.
• Education we deliver education programmes, science resources and events and use
innovative ways to provide information on the marine environment.
• Communities we work in partnership with diverse communities including enhancing the
experience for visitors to North Berwick.
• Experience we offer a 5-star, year round visitor experience that helps people to make
informed choices about the management of the marine environment.

Our values
Our values underpin everything we do. We take pride in bringing these to life in all that we
do. We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine
environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of
Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats
and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and
without bias.
Performance: To be measured against clearly defined measurable and challenging goals.
Wage: We pay above the national minimum wage rate.

Benefits
• Working for a successful conservation and education charity in a stunning location.
• Pension available.
• Training and development for everyone.
• 20% discount in the Centre’s Gift Shop and Seabird Café.
• 10% discount on the Seabird Centre boat trips.
• Free entry to the Discovery Experience, for you and family members (restrictions on
numbers apply).
• Free access to a range of Scottish visitor attractions with an Association of Scottish Visitor Attractions card.
• Free access/ special offers for a range of East Lothian attractions with an East Lothian
Tourism Attraction Group card.

We are looking for a Cook to join our Catering team. We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality, and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.

The Cook supports the preparation of the food on the menu for our daily service and occasional events.

Principal responsibilities
The main responsibilities of the Cook are:

i. Check the quality of ingredients and prepare these to use in cooking (chopping and peeling vegetables, cutting meat, preparing salads etc.).
ii. Learn and become familiar with the cooking process, equipment and appliances used to make each of our dishes.
iii. Ensure great presentation of our food, by dressing dishes before they are served.
iv. Cook dishes under the supervision of the Catering Manager or the Chef and develop sufficient competence to provide cover during staff absences/holiday cover.
v. Ensure that all dishes for a single order are ready for serving at the same time and co-ordinate effectively with the café serving team.
vi. Take responsibility for maintaining and cleaning the kitchen area/equipment ensuring that all appropriate standards are met.
vii. Ensure all food and other items are stored properly.
viii. Monitor stock levels and advise the Catering Manager or Chef of any orders that need to be placed.
ix. Ensure that all duties are undertaken in compliance with health and safety, food standards and hygiene regulations and practices, as well as our internal procedures.
x. Carry out any other reasonable duty which is within the competence of the post.

Essential skills and experience
• Organised with an ability to work effectively in what can be a fast-paced, high-volume business at peak times.
• A team player – adaptable and flexible.
• A confident communicator.
• An appropriate means of transport to get to the Centre (between 0830 and 1800).

Desirable skills and experience
• A willingness to learn on the job and/or to work towards an SQV cooking certificate.
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability principles.

Background

The Scottish Seabird Centre is a conservation and education charity whose purpose is “Inspiring and educating people about the Scottish marine environment, motivating them to care for it, and supporting conservation projects”. Based in North Berwick, East Lothian we overlook the marine environment in the Firth of Forth and have over 200,000 visits each year.

We have four key pillars to our work:
• Conservation we develop, practically undertake, and promote models of conservation best practice and citizen science.
• Education we deliver education programmes, science resources and events and use innovative ways to provide information on the marine environment.
• Communities we work in partnership with diverse communities including enhancing the experience for visitors to North Berwick.
• Experience: we use both our 5-star visitor attraction and digital resources to engage with more about the marine environment.

Our charitable work is supported by our retail, discovery and wildlife boats experiences which all combine to provide a valuable resource for members and visitors.

Our values
Our values underpin everything we do. We take pride in bringing these to life in all that we do. We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and without bias.

Performance: To be measured against clearly defined measurable and challenging goals.

Wage: £9.25-£10.00 per hour, subject to skills and experience

Benefits
• Working for a successful conservation and education charity in a stunning location.
• Pension available.
• Training and development for everyone.
• 20% discount in the Centre’s Gift Shop and Seabird Café.
• 10% discount on the Seabird Centre boat trips.
• Free entry to the Discovery Experience, for you and family members (restrictions on numbers apply).
• Free access to a range of Scottish visitor attractions with an Association of Scottish Visitor Attractions card.
• Free access/ special offers for a range of East Lothian attractions with an East Lothian Tourism Attraction Group card.

Applications
Tell us why you are keen to work with us in a covering letter and attach your CV. Please send both to info@seabird.org