Hospitality and Catering

Cook (Permanent, 37.5 hours per week)

In this role as Cook you’ll be working to provide a first-class catering service to visitors to our beautiful and stunning RZSS Highland Wildlife Park located in the Cairngorms National Park

The role

– To prepare, cook or bake (role depending) all food for Highland Wildlife Park food outlets that deliver the highest standards of produce which not only exceeds our visitor expectations in flavour, substance and presentation, but is also in support of RZSS vision and mission.

This is a permanent position where the working hours are 37.5 hours per week and weekend working will be required.

Salary: £19,793 – £21,724 per annum

Some of the things you’ll do:

– Working with direction from the Catering Coordinator, prepare all raw food in line with hygiene legislation, minimising all food wastage through effective production. This can involve either cooking the day’s menu options or baking.
– Ensure all food presented is of the highest quality, making sure of dietary requirements.
– Assist with the set-up of the kitchen on a day to day basis.
– Contribute to an effective ordering and stock control procedures by having an accurate knowledge of stock and informing Catering Coordinator when stocks are low.
– Take responsibility for delivery and return processes, reconciliation, discrepancies and ensuring all stock is safely stored and easily accessible in line with Health & Safety guidelines.
– Actively be involved in improving storage and stock and stock control systems, suggesting improvements in the overall layout and organisation.
– Contribute to menu development and the analysis of food quantity and quality.

What we’re looking for:

– You’ll be qualified to SVQ Level 2 or equivalent qualification or relevant experience preferable
– Have a good understanding of legislative requirements regarding food preparation and delivery.
– Can demonstrate high level of catering competence.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for all this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible, via our Careers page at www.rzss.org.uk/job-opportunities

JOB PURPOSE
To provide operational coordination and supervision of catering at Leith Hall in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Catering offer, including ordering, merchandising, sales targets;
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the VSS Operations on-site and off-site as required

Responsible for day to day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation;
• Week-end reports and reconciliation;
• Completion of the banking and all cash handling processes

Supporting the VSS Operations with
• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they

Job Title: Catering Supervisor

Location: Deep Sea World – Fife

Contract Type: Full Time, permanent contract, working 5/7 days, 40 hours per week

As a Catering Supervisor at Deep Sea World you will lead by example and support in ensuring that the aquarium teams deliver excellent service and understand that the catering experience is a key element of the visitor journey. You will understand what our visitors are looking for and develop the presentation of our catering operation delivers excellent results.

At Scotland’s National Aquarium, located beneath the world famous Forth Rail Bridge, in North Queensferry, we are easily accessible by road or rail, just 19 minutes out of Edinburgh Waverley by train. We offer visitors the chance to experience the UK’s longest underwater viewing tunnel, mysterious coral reefs, majestic sharks and our amazing seal sanctuary. Over 40 displays, including the 4.5-million-litre Underwater Safari with its walkthrough tunnel, are home to hundreds of fascinating creatures, ranging from seals and seahorses to stingrays and giant sand tiger sharks.

Responsibilities

You will be responsible for the day to day running of the catering operation ensuring high standards of customer service and guest experience, promoting sales and profit growth whilst controlling stock. Supporting guest experience and retail teams ensuring a smooth daily operation by anticipating operational and customer needs, creating a positive, memorable guest experience.

– To ensure the safe and hygienic and efficient operation of the catering department, delivering great quality food which exceeds customers expectations

– To drive commercial performance of the catering operation by increasing turnover, delivering KPIs and maximising profitability

– Prepare and cook hot and cold food to the highest quality, following all health and safety procedures

– Understanding and anticipating our visitor needs and demands regarding product, merchandising and customer service adapting our offer to meet those demands

– To analyse sales figures to inform and forecast future sales to plan stock levels to maximise profits

– To control, check and manage stock deliveries ensuring stock rooms are efficiently managed, tidy, safe and secure

– To carry out all functions of stock takes as required

– To ensure all records, documentation and requested reports are delivered on time, are up to date and completed as per company procedures and requirements

– To ensure the catering operation is prepared ready for opening and closed efficiently at the end of the day and stock secure and correctly accounted for

– To assist in delivering birthday parties, functions and special events

– Act as a role model for all customer-facing staff and volunteers and set an example for good customer service, engagement and health & safety practices

– Maintain an active presence in the attraction’ providing feedback and solutions to the General Manager

– Support the Guest Services team, managing customer feedback and working as part of the Aquarium team to continue to improve the visitor journey

As part of the wider aquarium supervisory team, covering Duty Management you will also carry out other responsibilities as required, including crisis management, operational issues, staff training, paperwork/ record keeping, health and safety etc.

Why work for us?

Aspro Parks is a multinational company which operates more than 85 leisure attractions in Europe. Here in the UK Aspro owns Blue Planet Aquarium, Deep Sea World, Bristol Aquarium, Tynemouth Aquarium, 3 Blue Reef Aquariums, Smugglers Adventure and Oakwood Theme Park.

Here at Aspro, we make sure our employees are well taken care of. We recognise that their hard work and dedication are the driving force behind our success.

As well as providing a fun, interesting and informal working environment, we also offer:

· Free entrance into all Aspro Parks

· Free entrance into Deep Sea World for you, your family and friends

· Discount in our retail outlet

· Discount in our restaurant

· Regular training and development via our All-Aboard training scheme

· Free Shark Dive (on successful completion of your 6 month probationary period)

· Free on site parking

· Sociable working hours (the aquarium is open all year round apart from Christmas Day and New Year’s Day between 10am and 5pm/6pm).

How to Apply

If interested, please apply using your CV & covering letter via our indeed page.

We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Full-time, Permanent

Salary: £20,384.00 per annum Job Title: Catering Supervisor

Location: Deep Sea World – Fife

Contract Type: Full Time, permanent contract, working 5/7 days, 40 hours per week

Salary: £ 20,384.00 per annum

As a Catering Supervisor at Deep Sea World you will lead by example and support in ensuring that the aquarium teams deliver excellent service and understand that the catering experience is a key element of the visitor journey. You will understand what our visitors are looking for and develop the presentation of our catering operation delivers excellent results.

At Scotland’s National Aquarium, located beneath the world famous Forth Rail Bridge, in North Queensferry, we are easily accessible by road or rail, just 19 minutes out of Edinburgh Waverley by train. We offer visitors the chance to experience the UK’s longest underwater viewing tunnel, mysterious coral reefs, majestic sharks and our amazing seal sanctuary. Over 40 displays, including the 4.5-million-litre Underwater Safari with its walkthrough tunnel, are home to hundreds of fascinating creatures, ranging from seals and seahorses to stingrays and giant sand tiger sharks.

Responsibilities

You will be responsible for the day to day running of the catering operation ensuring high standards of customer service and guest experience, promoting sales and profit growth whilst controlling stock. Supporting guest experience and retail teams ensuring a smooth daily operation by anticipating operational and customer needs, creating a positive, memorable guest experience.

– To ensure the safe and hygienic and efficient operation of the catering department, delivering great quality food which exceeds customers expectations

– To drive commercial performance of the catering operation by increasing turnover, delivering KPIs and maximising profitability

– Prepare and cook hot and cold food to the highest quality, following all health and safety procedures

– Understanding and anticipating our visitor needs and demands regarding product, merchandising and customer service adapting our offer to meet those demands

– To analyse sales figures to inform and forecast future sales to plan stock levels to maximise profits

– To control, check and manage stock deliveries ensuring stock rooms are efficiently managed, tidy, safe and secure

– To carry out all functions of stock takes as required

– To ensure all records, documentation and requested reports are delivered on time, are up to date and completed as per company procedures and requirements

– To ensure the catering operation is prepared ready for opening and closed efficiently at the end of the day and stock secure and correctly accounted for

– To assist in delivering birthday parties, functions and special events

– Act as a role model for all customer-facing staff and volunteers and set an example for good customer service, engagement and health & safety practices

– Maintain an active presence in the attraction’ providing feedback and solutions to the General Manager

– Support the Guest Services team, managing customer feedback and working as part of the Aquarium team to continue to improve the visitor journey

As part of the wider aquarium supervisory team, covering Duty Management you will also carry out other responsibilities as required, including crisis management, operational issues, staff training, paperwork/ record keeping, health and safety etc.

Why work for us?

Aspro Parks is a multinational company which operates more than 85 leisure attractions in Europe. Here in the UK Aspro owns Blue Planet Aquarium, Deep Sea World, Bristol Aquarium, Tynemouth Aquarium, 3 Blue Reef Aquariums, Smugglers Adventure and Oakwood Theme Park.

Here at Aspro, we make sure our employees are well taken care of. We recognise that their hard work and dedication are the driving force behind our success.

As well as providing a fun, interesting and informal working environment, we also offer:

· Free entrance into all Aspro Parks

· Free entrance into Deep Sea World for you, your family and friends

· Discount in our retail outlet

· Discount in our restaurant

· Regular training and development via our All-Aboard training scheme

· Free Shark Dive (on successful completion of your 6 month probationary period)

· Free on site parking

· Sociable working hours (the aquarium is open all year round apart from Christmas Day and New Year’s Day between 10am and 5pm/6pm).

How to Apply

If interested, please apply using your CV & covering letter via our indeed page.

We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Full-time, Permanent

We are looking for an experienced and talented customer focused supervisor to join us at our fantastic Food & Beverage team at Haddo House.

Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire North region and is a popular destination for both local and international visitors.

Visiting our Courtyard Café is an essential part of a trip to Haddo House & Country Park, and the role of the Visitor Service Supervisor is to make it a positive and memorable part of a visitor’s day with us.

In addition to the Courtyard Café, we also have a growing diary of Food & Beverage led events, including afternoon tea experiences, corporate hospitality, and bespoke weddings, which are all supported by our Food & Beverage team.

JOB PURPOSE

You will be responsible for the day-to-day operational delivery of the visitor experience in the Food & Beverage department at Haddo House.

Delivering performance standards and targets to ensure enjoyment of the Food & Beverage provision by visitors and members is maximised and key commercial, financial and development objectives are achieved.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety and Environmental Health culture throughout the catering operation, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Visitor Services Manager & Operations Manager) to ensure that the catering department finances are sustainable within the context of the wider property budgets.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the catering department at Haddo House to achieve its financial targets, maximising income, and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• You will ensure high standards of presentation across the property and specifically within the catering department and Cafe area. You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
• This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

JOB PURPOSE
To provide operational coordination and supervision of catering & visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, Catering, events including ordering
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager on-site and off-site as required

Responsible for day to day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation;
• Week-end reports and reconciliation;
• Completion of the banking and all cash handling processes

Supporting the Visitor Services with
• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required (but see “Experience” below);
• A full, clean driving license for driving in the UK.

Seasonal Job Opportunity Aboard Paddle Steamer Waverley

We are seeking to appoint up to 8 crew members to join our onboard catering team for Waverley’s 2022 season (May – October). The successful candidates will live aboard Waverley to work within the self-service restaurant, tea bar, galley and bars. You will strive to provide a high quality service to both passengers and crew.

This is an exciting opportunity to work aboard this unique vessel. We would welcome applicants who have experience in a similar role on other vessels. In return a competitive daily rate of pay will be offered.

Waverley is based on the Firth of Clyde but does operate in several areas around the UK. Crew will therefore have the opportunity to visit many ports in the course of the operating season.

Ideally Candidates will Possess:
Merchant Shipping STCW Certificates including:
1) Personal Survival Techniques (PST)
2) Fire Prevention and Fire Fighting (FPFF)
3) Elementary First Aid (EFA)
4) Security Awareness (SA)
5) Personal Safety and Social Responsibility (PSSR)

– ENG1 Medical issued by relevant UK Authority or recognised equivalent
– Right to work in the UK.

Waverley Excursions is willing to provide the necessary training, and meet the cost, for candidates with suitable experience in the hospitality industry to be awarded STCW and ENG 1 certificates.

The Role of Catering Steward / Stewardess

As a member of the catering crew on Waverley you will be focused on passengers and providing the best level of customer service. Daily duties involve storing the ship and preparing her for passenger service, serving in one of the onboard facilities while ensuring passenger areas are kept clean and tidy.

We would be willing to appoint a candidate who solely wishes to work in the galley.

How to Apply
If you are interested in applying for this position please send a CV with covering letter to info@waverleyexcursions.co.uk

Career Progression
Through working on Waverley you will gain valuable experience of working at sea which will allow you to apply to other ship operating companies. There are career progression opportunities within Waverley Excursions including Second Steward and Chief Steward.

JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, Catering and events (including ordering);
• Line management of Visitor Services Assistants
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required

Responsible for day to day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation;
• Week-end reports and reconciliation;
• Completion of the banking and all cash handling processes

Supporting the Visitor Services / Operations Manager with
• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets;

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required (but see “Experience” below);
• A full, clean driving license for driving in the UK.