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Hospitality and Catering

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE
To provide operational coordination and supervision of catering at Leith Hall in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Catering offer, including ordering, merchandising, sales targets;
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the VSS Operations on-site and off-site as required

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Drum Castle.

Drum Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –
• Ensuring the café is fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include weekend working.

Visitor Services Supervisor – Food & Beverage

We are looking for an experienced and talented customer focused supervisor to join us at our fantastic Food & Beverage team at Haddo House.

Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire North region and is a popular destination for both local and international visitors.

Visiting our Courtyard Café is an essential part of a trip to Haddo House & Country Park, and the role of the Visitor Service Supervisor is to make it a positive and memorable part of a visitor’s day with us.

In addition to the Courtyard Café, we also have a growing diary of Food & Beverage led events, including afternoon tea experiences, corporate hospitality, and bespoke weddings, which are all supported by our Food & Beverage team.

JOB PURPOSE

You will be responsible for the day-to-day operational delivery of the visitor experience in the Food & Beverage department at Haddo House.

Delivering performance standards and targets to ensure enjoyment of the Food & Beverage provision by visitors and members is maximised and key commercial, financial and development objectives are achieved.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

Catering Assistant

We are looking for enthusiastic people to join our team at the Pinewood Grill. The successful applicants will have excellent customer care skills, be organised, and able to work as part of a busy team. Experience is preferred but is not essential as full, on the job, training will be given.

To find out more or apply, please visit www.landmarkpark.co.uk/jobs

Cook

Purpose of the role

Day to day management of the Catering Department at Newhailes stables cafe. To help ensure that all targets are met and that all visitors experience the highest level of guest satisfaction during their visit.

Key Responsibilities
• Support in the development of the Menu Cycle/Specification.
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.).
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high standards of Kitchen hygiene, cleanliness, tidiness and related schedules.
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets.
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

Seasonal Chef

Scottish Canals are looking to appoint a keen and motivated Seasonal Chef to work alongside a dedicated team in our destination, The Caledonian Canal Centre in our Spring to Autumn 2022 season.

The successful candidate will have the ability to meet and achieve preparation and food delivery deadlines, especially within peak season, with a flexible attitude to working hours.

A key area of the role will also be to maintain standards and due diligence as well as having a good understanding of food and beverage trends to ensure we exceed expectations and continually move the business forward, commercially and operationally.

Kitchen experience would be essential with all Hygiene and Health and Safety certificates up to date and relevant.

This role attracts a living wage salary plus a 10% variable rota allowance, which is pro-rated to the length of the contract. 

You will work on a rota which includes weekends and bank holidays.

Cook

The role

To prepare, cook or bake (role depending) all food for RZSS Highland Wildlife Park food outlets that deliver
the highest standards of produce which not only exceeds our visitor expectations in flavour, substance and
presentation, but is also in support of RZSS vision and mission.

This is a permanent position where the working hours are 37.5 hours per week and weekend working will be required.

Some of the things you’ll do:

* Working with direction from the Catering Coordinator, prepare all raw food in line with hygiene legislation, minimising all food wastage through effective production. This can involve either cooking the day’s menu options or baking.
* Ensure all food presented is of the highest quality, making sure of dietary requirements.
* Assist with the set-up of the kitchen on a day to day basis.
* Contribute to an effective ordering and stock control procedures by having an accurate knowledge of stock and informing Catering Coordinator when stocks are low.
* Take responsibility for delivery and return processes, reconciliation, discrepancies and ensuring all stock is safely stored and easily accessible in line with Health & Safety guidelines.
* Actively be involved in improving storage and stock and stock control systems, suggesting improvements in the overall layout and organisation.
* Contribute to menu development and the analysis of food quantity and quality.

What we’re looking for:

* You’ll be qualified to SVQ Level 2 or equivalent qualification or relevant experience preferable
* Have a good understanding of legislative requirements regarding food preparation and delivery.
* Can demonstrate high level of catering competence.

Please visit the RZSS Job Opportunities Page and to see the role profile for further information on what the role involves and essential/desirable criteria.

www.rzss.org.uk/about-rzss/staff-benefits

Catering Team Leader

The role

To coordinate the day-to-day catering operations to deliver first-class visitor experience and that your team and visitors enjoy a safe and happy environment; whilst generating income to exceed agreed targets in support of RZSS vision and mission.

This role is a permanent role where the working hours are 30 hours per week and weekend working will be required. Starting salary of £17,398 (this is the pro-rated salary)

To find out more about working in the park, please click here

Some of the things you’ll do:

Working with direction from the Catering Coordinators, provide day-to-day supervision of the Catering team.
Develop and maintain a supportive and dynamic first-class sales and service culture amongst the team -focusing on delivering high standards of service and food presentation in accordance with Cook safe regulations.

Ensure the Café areas are presented to the highest standards (displays, seating areas, signage), fully stocked and equipment is cleaned, maintained and serviced on a regular basis and report to the Coordinator any maintenance issues.

Support Visitor Experience Assistants with visitor complaints and act a route of escalation to deal with refunds in a professional manner and referring customer to your line manager if complaint cannot be resolved.

Working alongside the back of house team to ensure the smooth running of the cafe and outdoor catering areas as one united team.
What we’re looking for:

Good achievement at Higher grade level (including English & Mathematics) or equivalent qualifications or experience.
Trained/certificate in Cooksafe and has ability/qualification to train others
Good understanding and use of electronic cash systems.
Significant experience of leading a team in a customer service environment

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

www.rzss.org.uk/about-rzss/staff-benefits

Visitor Services Assistant – Kitchen Assistant

Purpose of the role

To assist the Head Chef in the day to day management of the Catering & Hospitality offer at Culzean Castle & Country Park to ensure that all targets are met and all visitors receive the highest level of visitor experience standards.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Food & Beverage activities making the property the best possible place to visit and work.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE
We are looking for an enthusiastic, motivated and experienced individual to join our food and beverage team at Holmwood House.

Holmwood House has a small tearoom offer that is a vital part of our visitor experience. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

Do you have a passion for food and dedicated to high levels of customer service? Visiting our Café is an essential part of the visitor experience for those coming to Pollok House and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us. This role will be required to work evenings to assist with weddings or other events

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.
You may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

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