Hospitality and Catering

This is an exciting leadership role within the team that manages Brodie Castle. We want to give all of our visitors the best possible experience when they take the time to come and visit us. Excellent food, drink and customer service are vital to this. As Scotland’s largest conservation membership charity, every penny we make through our food and beverage offer supports our work protecting the nation’s natural and cultural heritage.

You will manage and develop the Castle Café, Playful Garden Café, two catering vans, at the beautiful Brodie Castle. You will also manage a growing weddings and functions offer. You will lead the catering team with menu design, food production, ordering, compliance and commercial performance, delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards and targets. You will help make our places sustainable in every way.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead menu development, preparation, cooking and presentation of a distinctive, high-quality, locally-sourced food and drink offering at two busy café outlets, plus complementary events and functions.
• Create a strong health & safety culture, ensuring compliance with food hygiene and environmental health standards, monitoring and record-keeping.
• Accountable for cost-effective stock sourcing, ordering, management and wastage control.
• Understand and adhere to the sale of alcohol legislation as a Premises Manager.
Visitor experience
• Develop innovative new food and drink products and projects to enhance visitor enjoyment, bring alive our stories and drive visitor numbers.
• Create a culture of exceptional service, every time, leading by example with the warm welcome you give.
• Regularly monitor customer feedback, mystery visitor and VisitScotland audits and develop suitable action plans based on their results.
• Provide inspirational content for social media and media promotion.
• Work with the Duty manager and other managers on a daily basis to ensure the safe and smooth visitor operations, taking an interest in the effective running of all aspects of the visitor experience.
People management
• Recruit, induct, develop and performance manage your team to ensure they are fully equipped and motivated to undertake their front and back-of-house duties.
• Ensure staffing numbers, catering rotas and holiday allocation meets business needs and budgets.
• Enable the team to operate within our ‘Safe System of Work’ to minimise the risk of incidents or accidents and ensure preparedness for emergencies.
• Work closely with property colleagues and specialist advisory staff like our regional Catering Development Manager to ensure our catering offer is closely aligned with wider strategic plans.
Finance performance
• Work closely with the Operations Manager to set, phase, monitor and report on budgets to deliver ambitious, sustainable commercial performance and cost control.
• Encourage a culture of up-selling and personal recommendations among staff to grow spend per visitor.
• Supervise safe and secure café till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.
• Ensure the longevity of our equipment, buildings and fittings through appropriate maintenance and/or replacement regimes.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following areas is sought:

• Catering management and hands-on service delivery in a fast-paced, high volume customer environment
• Budget delivery and financial management driven by commercial awareness and monitoring
• Managing, leading, coordinating and developing a team with varying remits and competences
• Developing projects for specific areas of work / improvement
• Excellent interpersonal and communication skills and confidence in dealing with a wide range of staff, visitors and other stakeholders, with a friendly, confident manner
• Ability to manage time efficiently and effectively in an environment of changing priorities
• Comfortable with flexible working patterns, including some weekends and occasional evenings
• Understanding of and passion for the mission of the work of the National Trust for Scotland
• Familiar with Microsoft Office applications: Excel, PowerPoint, Word and online finance, ordering or HR systems and tools
• Hold, or, have the ability and willingness to hold a Scottish Personal Licence and Premise License
• Full clean driving license valid for the UK
• First Aid certification (or willingness to train and use)

Background

The Scottish Seabird Centre is a conservation and education charity whose purpose is“Inspiring and educating people about the Scottish marine environment, motivating them to care for it, and supporting conservation projects”. Based in North Berwick, East Lothian we overlook the marine environment in the Firth of Forth and have over 200,000 visits each year.

We have four key pillars to our work:
• Conservation we develop, practically undertake, and promote models of conservation
best practice and citizen science.
• Education we deliver education programmes, science resources and events and use
innovative ways to provide information on the marine environment.
• Communities we work in partnership with diverse communities including enhancing the
experience for visitors to North Berwick.
• Experience we offer a 5-star, year round visitor experience that helps people to make
informed choices about the management of the marine environment.

Job description
Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our
visitors have a fantastic experience.
You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to
our five-star standard, as well as serving customers quickly, efficiently and promoting
our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.

Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

We’re looking for enthusiastic people to join our teams at the Pinewood Grill and Forester’s Cafe. Successful applicants will have good customer care skills, be organised, and able to work as part of a busy team. Experience isn’t essential as full training will be given. We also employ younger staff (13-16 years) at a lower rate of pay.

Personal Attributes

Our main aim at the park is to make sure visitors have a great day. To achieve this our Catering Assistants need to be friendly and helpful. Simple!
You’ll be working as part of a team, so you should be able to communicate with other team members
We will provide you with full training – you should therfore be someone that can follow instruction
Help promote a healthy working environment by listening to and encouraging others
Be flexible and able to respond quickly to the changing requirements of the business

Main Duties & Responsibilities

Taking orders from customers at our onsite catering outlets (Forester’s Cafe, Pinewood Grill and Doughnut Shack) – full training will be provided!
Ensuring stock is displayed correctly and filled up for the day ahead
Assisting with the opening and closing of catering outlets
Following daily/weekly cleaning schedules
Report any H&S incidents to Catering Supervisors
Report all complaints to a Catering Supervisor
Contribute to the smooth running of the department and all areas of responsibility
Support the Catering Supervisors with additional tasks as required

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Catering Assistant to join the team at Whitelee Visitor Centre (WVC). You will deliver friendly and helpful customer service whilst supporting the smooth day-to-day running of the café outlet at Whitelee Visitor Centre.

Whitelee Visitor Centre is based in Eaglesham and is managed by GSC. Transport to/ from WVC is provided by GSC.

We are looking for someone with excellent interpersonal and communication skills and can display an inclusive approach while working with a range of people. You’re inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

Core Purpose

To support the Visitor Centre Manager and team by overseeing the day to day running of the café area.

Your normal working week will be Monday to Friday in a full-time capacity. You will be required to work Monday to Saturday in the summer when the Visitor Centre will be open 6 days a week. There will be an occasional requirement to start earlier or finish later in the day dependent on business needs.

Internal and External Contacts

Internal – All staff based onsite, temp workers and managers/team leaders.

External – Visitors, suppliers, contractors

Work Content (Responsibilities)

Cooking and baking for daily café menu

Order stock and sundry items required for day to day running of café, managing suppliers to ensure best value and quality

Manage efficient stock levels to minimise wastage

Ensure kitchen area is kept to all hygiene and environmental health standards

Consistently review menu to attract new visitors to the café and ensure repeat trade

Dealing with visitors and cash handling

Liaise with Visitor Centre Manager with any opportunities and have an input to any business development plans regarding the café

Undergo any training in line with Government Food Hygiene Certificates and keep up to date with changes in Food Hygiene Legislation and manage any environmental health visits and notices

Manage Café Assistant and rota accordingly

Experience (Assessment method: CV, References)

Essential

Good level of spoken English

Desirable

Previous kitchen / coffee shop experience. Although not necessary, experience within the catering trade preferred with current food hygiene certificates.

Education (Assessment method: CV, Certificate)

Essential

Food Hygiene Certificate (mandatory, will be provided if required)

Licensing Training (mandatory, will be provided if required)

Profile

Essential

Good team worker

Very professional approach at all times

Excellent communication skills as this is a front-facing role, dealing with people onsite as well as externally

Ability to work under pressure and multi-task

Well organised approach

Good timekeeping skills

Job Type: Full-time

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
Sick pay

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a vast range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious charity, we are built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

Level 2 Food Safety and Hygiene Certificate holders…we want you!

We have a rare opportunity for an experienced Cook to join our Catering Team here at OnFife. You will be responsible for ordering, controlling and preparing food items for our Café offering at Rothes Halls which will include using seasonal and fresh ingredients from our suppliers.

We provide an efficient service in our busy café environment, you will maintain this level of service while following company values, policies and procedures.

You’ll implement and maintain statutory and company standards of hygiene, food safety and health and safety.

About You

We are looking for a creative and innovative individual who is a real ‘foodie’. You will be passionate and enthusiastic for providing fresh food and great service.

We want you to have a passion for driving sales through seeking feedback from customers and implementing new initiatives following ‘high street’ food trends.

We are looking for someone with previous experience working in a kitchen environment who is naturally outgoing and has an energy to train and inspire others.

How to Apply

If you are looking for a new challenge in your career, you can apply for the role by completing an application form, along with a completed Equal Opportunities Form (which you can download from our current vacancies page on our website) and returning these to the HR team. We are not accepting CV’s for this post.

The closing date for applications is noon on Friday 27 January 2023.

Interviews will take place on Monday 6 & Tuesday 7 February. 

We are an equal opportunities employer. 

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant. 

We have recently made the decision to bring our catering provision in-house and are now looking for someone who will be able to develop and manage a team to provide locally sourced, fresh, seasonal and delicious food for our guests in the castle restaurant. This is an exciting role for someone interested in creating new ideas initially for our seasonal visitors, but also to develop our catering services across the wider estate, particularly within our Highland Lodges.

Purpose of the role

Day to day management of the Catering Department at Newhailes stables cafe. To help ensure that all targets are met and that all visitors experience the highest level of guest satisfaction during their visit.

Key Responsibilities
• Support in the development of the Menu Cycle/Specification.
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.).
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high standards of Kitchen hygiene, cleanliness, tidiness and related schedules.
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets.
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF ROLE
Location
Newhailes Stables Cafe

People Management
• The Post Holder does not have direct line management responsibilities.

Financial Management
• Not a budget holder but responsible for the day to day management of stock

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of, or experience in the following is required:

Essential
• Demonstrable experience as a Cook in preparing and producing food to a consistently high standard using fresh products and ingredients.
• Intermediate Food Hygiene Certificate.
• Preferably a recognised formal qualification in culinary arts.
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Excellent communication skills (written and oral), including influencing/persuasion.
• Ability to work as part of a team and the ability to foster and motivate a team.

The Key Responsibilities, Behaviours and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

As an assistant hospitality manager at Conifox, you will be responsible for the daily operations of food and drink service to customers within the restaurant, activity centre café and social/corporate events.

Alongside the management team, you will oversee all the issues pertaining to a customer’s dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service.
You’ll perform a vital role on the front line of our exciting family friendly business, ensuring that our customers have an enjoyable, positive, and safe experience whilst eating, drinking, and socialising with us.

Your duties will include, although not be limited to:

-Lead the Hospitality team in absence of the hospitality manager.

-Budgeting and monitoring of profit and loss accounts across the hospitality department

-Be the face of our hospitality operation, leading by example and providing a top-class customer service.

-To ensure that all areas are clean and tidy at all time.

-Ensure stock levels are correct and adhered to.

-To ensure that all deliveries are checked and put away promptly and correctly

-To ensure waste is kept to a minimum during beverage production

-Be pro-active at all times and use initiative, diplomacy, and discretion to solve any problems that may arise.

What are we looking for?
· Excellent customer service skills, with the ability to work as part of a team within a public facing environment

Ability to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
Possess great communication skills in order to be able to liaise with a wide range of team members and customers within your work environment
· Flexible can-do attitude with an approachable and enthusiastic manner

· Ability to remain calm in emergency situations and make balanced decisions

· Experienced in supervising frontline teams within a similar environment

Ability to work under pressure whilst maintaining a positive attitude

We are Conifox Adventure Park, a fun family-run attraction located in Kirkliston, 20 minutes from the centre of Edinburgh. The Adventure Park has lots of outdoor fun for adults and children of all ages. Our newly opened Activity Centre covers 35,700 square feet and boasts a large adventure play frame, a toddler play frame, a toddler role-play town, 3 party rooms, a 200-capacity function suite and a 400-seater café selling the best freshly prepared food.

What will the role of Hospitality Supervisor entail?
Conifox Adventure Park is looking for a hospitality supervisor to join our ever-developing team as our business grows. As a Hospitality Supervisor for Conifox, you will be responsible for overseeing your department to deliver an excellent visitor experience by using the Conifox standards.

• You will be the face of the outlets, communicating with the kitchen and the visitors alike ensuring a smooth and memorable experience
• Have the ability to work in different areas of Hospitality including Café, Restaurant, Events and Functions.
• Supervise Food and Beverage Outlet operations across all food and beverage outlets
• Communicate and delegate tasks to the team
• Ensure compliance with brand standards and health and safety standards
• Effective time management and communication skills
• Manage visitor queries in a timely and efficient manner
• Assist Hospitality management with achieving financial targets
• Carry out cleaning duties as assigned to you in any of the hospitality outlets and an awareness of Safety and Security policies and procedures

As a Hospitality Supervisor, you will work 5 days per week, including, but not always, weekends and bank holidays

What will I need to be considered for this Christmas Experience Assistant vacancy?
• Passion and willingness to learn
• Positive attitude and someone who makes our visitors smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Food and Beverage supervisory experience in a luxury environment

How do I apply?
For more information, or to apply for this position please send your CV to our Hospitality Manager, Ryan Murrell – ryan@conifox.co.uk.