Hospitality and Catering

JOB PURPOSE

To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, catering and events (including ordering).
 Line management of Visitor Services Assistants.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Ticketing & membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the Property.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
Responsible for day to day financial administration at the property, including:
 Ensuring the completion of cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of the banking and all cash handling processes.
Supporting the Visitor Services / Operations Manager with:
 Recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
 No formal educational qualification required (but see “Experience” below).
 A full, clean driving license for driving in the UK.

Skills, Experience & Knowledge
Essential
 Significant previous experience of working in an operations role in the hospitality industry – including supervision of staff and/or responsibility for specific activities.
 Previous event coordination/management experience.
 Excellent customer service skills.
 Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
 Proven sales skills with the ability to achieve targets.
 The ability to think and act quickly when confronted with emergencies.
 Competent user of Microsoft Office products,
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Access to own transport.

Desirable
 Food Hygiene Qualification.
 A formal qualification in Heritage Management, Hospitality, Tourism or Event Management.
 Baking skills.

DIMENSIONS AND SCOPE OF JOB

Finance Management
 Share responsibility for achieving the catering budget together with the Visitor Services Manager.
 Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
 Supervise daily café till operations and perform end-of-day income reconciliation.
 Assist the Visitor Services Manager with menu costing and stock-taking.

Tools / equipment / systems
 Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
 EPOS tills and chip and pin machines.
 Fully equipped kitchen.
 Use of internal finance and banking systems.

Performance indicators and targets
 Weekly, monthly and annual sales and cost of sales targets.
 Food compliance standards and record-keeping.
 Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form by email via workforus@nts.org.uk by 17th February 2023.

We are recruiting for some Cooks to join our small, but friendly, team at the Pinewood Grill! There are no split shifts involved as normal working hours would be from 9am – 5pm. Suitable for a home cook, so, if you are a master in your own kitchen at home, you should consider this! Some availability at weekends and school holidays required. Training provided.

Staff Benefits:

Free Family Passes
Annual Bonus Scheme
Staff Discounts with hundreds of businesses (including major supermarkets) through My Staff Shop platform
Free Soup, Cake and Drinks Everyday
Great Staff Discounts Onsite (catering and retail)
Help Finding Local Accommodation
Free Admission to 100s of Scottish Attractions
Friendly & Fun Working Environment
Full Training Provided

The Fruitmarket is looking for a Chef

We’re looking for an experienced chef to work within a small, experienced brigade to ensure smooth running of the café kitchen. The kitchen’s ethos is making things from scratch and working with fresh, seasonable produce and a regularly changing menu. The continuing success of the café is a vital part of the Fruitmarket’s public-facing offer as we expand our activity, including catered events. The Fruitmarket’s café is popular with our exhibition audiences, busy commuters, local residents, and tourists alike. Our core opening hours are 9am–6pm.

JOB PURPOSE

Day to day management of the Catering Department at Newhailes stables cafe. To help ensure that all targets are met and that all visitors experience the highest level of guest satisfaction during their visit.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Support in the development of the Menu Cycle/Specification.
 Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.).
 Keeping up to date HACCP, COSHH checklists and temperature sheets.
 Ensure high standards of Kitchen hygiene, cleanliness, tidiness and related schedules.
 Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
 Maintain a high standard of food presentation to the customer.
 Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
 Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
 Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
 Adherence to the COSHH Training provided and control of substances covered by COSHH.
 Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets.
 Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

People Management
 The Post Holder does not have direct line management responsibilities.

Financial Management
 Not a budget holder but responsible for the day to day management of stock

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of, or experience in the following is required:

Essential
• Demonstrable experience as a Cook in preparing and producing food to a consistently high standard using fresh products and ingredients.
• Intermediate Food Hygiene Certificate.
• Preferably a recognised formal qualification in culinary arts.
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Excellent communication skills (written and oral), including influencing/persuasion.
• Ability to work as part of a team and the ability to foster and motivate a team.

The Key Responsibilities, Behaviours and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Join the Fruitmarket team!

We’re looking for waiting staff to join our team.

The Fruitmarket’s café is popular with our exhibition audiences and with busy commuters, local residents, and tourists. Our core gallery opening hours are at present 9am–6pm. We run frequent private and public events in the evening and at night.

The position available would be 32 hours a week.

Application Process
For an informal discussion about the role please contact Jaime on 0131 226 8195.
 
Please visit our website https://www.fruitmarket.co.uk/recruitment/ to download the job description and equalities monitoring form.  
 
Please submit a CV with a statement outlining that you have the skills for the post, and complete the equalities monitoring information. 

We will also accept a CV and statement in video or audio file if you prefer.

The application should be emailed to jobs@fruitmarket.co.uk with Waiting Staff as the email subject heading. 

We will contact shortlisted candidates directly.
Application deadline: Thursday 2nd February at 1pm.

This is an exciting leadership role within the team that manages Brodie Castle. We want to give all of our visitors the best possible experience when they take the time to come and visit us. Excellent food, drink and customer service are vital to this. As Scotland’s largest conservation membership charity, every penny we make through our food and beverage offer supports our work protecting the nation’s natural and cultural heritage.

You will manage and develop the Castle Café, Playful Garden Café, two catering vans, at the beautiful Brodie Castle. You will also manage a growing weddings and functions offer. You will lead the catering team with menu design, food production, ordering, compliance and commercial performance, delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards and targets. You will help make our places sustainable in every way.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead menu development, preparation, cooking and presentation of a distinctive, high-quality, locally-sourced food and drink offering at two busy café outlets, plus complementary events and functions.
• Create a strong health & safety culture, ensuring compliance with food hygiene and environmental health standards, monitoring and record-keeping.
• Accountable for cost-effective stock sourcing, ordering, management and wastage control.
• Understand and adhere to the sale of alcohol legislation as a Premises Manager.
Visitor experience
• Develop innovative new food and drink products and projects to enhance visitor enjoyment, bring alive our stories and drive visitor numbers.
• Create a culture of exceptional service, every time, leading by example with the warm welcome you give.
• Regularly monitor customer feedback, mystery visitor and VisitScotland audits and develop suitable action plans based on their results.
• Provide inspirational content for social media and media promotion.
• Work with the Duty manager and other managers on a daily basis to ensure the safe and smooth visitor operations, taking an interest in the effective running of all aspects of the visitor experience.
People management
• Recruit, induct, develop and performance manage your team to ensure they are fully equipped and motivated to undertake their front and back-of-house duties.
• Ensure staffing numbers, catering rotas and holiday allocation meets business needs and budgets.
• Enable the team to operate within our ‘Safe System of Work’ to minimise the risk of incidents or accidents and ensure preparedness for emergencies.
• Work closely with property colleagues and specialist advisory staff like our regional Catering Development Manager to ensure our catering offer is closely aligned with wider strategic plans.
Finance performance
• Work closely with the Operations Manager to set, phase, monitor and report on budgets to deliver ambitious, sustainable commercial performance and cost control.
• Encourage a culture of up-selling and personal recommendations among staff to grow spend per visitor.
• Supervise safe and secure café till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.
• Ensure the longevity of our equipment, buildings and fittings through appropriate maintenance and/or replacement regimes.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following areas is sought:

• Catering management and hands-on service delivery in a fast-paced, high volume customer environment
• Budget delivery and financial management driven by commercial awareness and monitoring
• Managing, leading, coordinating and developing a team with varying remits and competences
• Developing projects for specific areas of work / improvement
• Excellent interpersonal and communication skills and confidence in dealing with a wide range of staff, visitors and other stakeholders, with a friendly, confident manner
• Ability to manage time efficiently and effectively in an environment of changing priorities
• Comfortable with flexible working patterns, including some weekends and occasional evenings
• Understanding of and passion for the mission of the work of the National Trust for Scotland
• Familiar with Microsoft Office applications: Excel, PowerPoint, Word and online finance, ordering or HR systems and tools
• Hold, or, have the ability and willingness to hold a Scottish Personal Licence and Premise License
• Full clean driving license valid for the UK
• First Aid certification (or willingness to train and use)

Background

The Scottish Seabird Centre is a conservation and education charity whose purpose is“Inspiring and educating people about the Scottish marine environment, motivating them to care for it, and supporting conservation projects”. Based in North Berwick, East Lothian we overlook the marine environment in the Firth of Forth and have over 200,000 visits each year.

We have four key pillars to our work:
• Conservation we develop, practically undertake, and promote models of conservation
best practice and citizen science.
• Education we deliver education programmes, science resources and events and use
innovative ways to provide information on the marine environment.
• Communities we work in partnership with diverse communities including enhancing the
experience for visitors to North Berwick.
• Experience we offer a 5-star, year round visitor experience that helps people to make
informed choices about the management of the marine environment.

Job description
Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our
visitors have a fantastic experience.
You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to
our five-star standard, as well as serving customers quickly, efficiently and promoting
our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.

Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.