Hospitality and Catering

We’re looking for enthusiastic people to join our teams at the Pinewood Grill and Forester’s Cafe. Successful applicants will have good customer care skills, be organised, and able to work as part of a busy team. Experience isn’t essential as full training will be given. We also employ younger staff (13-16 years) at a lower rate of pay.

Personal Attributes

Our main aim at the park is to make sure visitors have a great day. To achieve this our Catering Assistants need to be friendly and helpful. Simple!
You’ll be working as part of a team, so you should be able to communicate with other team members
We will provide you with full training – you should therfore be someone that can follow instruction
Help promote a healthy working environment by listening to and encouraging others
Be flexible and able to respond quickly to the changing requirements of the business

Main Duties & Responsibilities

Taking orders from customers at our onsite catering outlets (Forester’s Cafe, Pinewood Grill and Doughnut Shack) – full training will be provided!
Ensuring stock is displayed correctly and filled up for the day ahead
Assisting with the opening and closing of catering outlets
Following daily/weekly cleaning schedules
Report any H&S incidents to Catering Supervisors
Report all complaints to a Catering Supervisor
Contribute to the smooth running of the department and all areas of responsibility
Support the Catering Supervisors with additional tasks as required

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Catering Assistant to join the team at Whitelee Visitor Centre (WVC). You will deliver friendly and helpful customer service whilst supporting the smooth day-to-day running of the café outlet at Whitelee Visitor Centre.

Whitelee Visitor Centre is based in Eaglesham and is managed by GSC. Transport to/ from WVC is provided by GSC.

We are looking for someone with excellent interpersonal and communication skills and can display an inclusive approach while working with a range of people. You’re inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

Core Purpose

To support the Visitor Centre Manager and team by overseeing the day to day running of the café area.

Your normal working week will be Monday to Friday in a full-time capacity. You will be required to work Monday to Saturday in the summer when the Visitor Centre will be open 6 days a week. There will be an occasional requirement to start earlier or finish later in the day dependent on business needs.

Internal and External Contacts

Internal – All staff based onsite, temp workers and managers/team leaders.

External – Visitors, suppliers, contractors

Work Content (Responsibilities)

Cooking and baking for daily café menu

Order stock and sundry items required for day to day running of café, managing suppliers to ensure best value and quality

Manage efficient stock levels to minimise wastage

Ensure kitchen area is kept to all hygiene and environmental health standards

Consistently review menu to attract new visitors to the café and ensure repeat trade

Dealing with visitors and cash handling

Liaise with Visitor Centre Manager with any opportunities and have an input to any business development plans regarding the café

Undergo any training in line with Government Food Hygiene Certificates and keep up to date with changes in Food Hygiene Legislation and manage any environmental health visits and notices

Manage Café Assistant and rota accordingly

Experience (Assessment method: CV, References)

Essential

Good level of spoken English

Desirable

Previous kitchen / coffee shop experience. Although not necessary, experience within the catering trade preferred with current food hygiene certificates.

Education (Assessment method: CV, Certificate)

Essential

Food Hygiene Certificate (mandatory, will be provided if required)

Licensing Training (mandatory, will be provided if required)

Profile

Essential

Good team worker

Very professional approach at all times

Excellent communication skills as this is a front-facing role, dealing with people onsite as well as externally

Ability to work under pressure and multi-task

Well organised approach

Good timekeeping skills

Job Type: Full-time

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
Sick pay

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a vast range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious charity, we are built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

Level 2 Food Safety and Hygiene Certificate holders…we want you!

We have a rare opportunity for an experienced Cook to join our Catering Team here at OnFife. You will be responsible for ordering, controlling and preparing food items for our Café offering at Rothes Halls which will include using seasonal and fresh ingredients from our suppliers.

We provide an efficient service in our busy café environment, you will maintain this level of service while following company values, policies and procedures.

You’ll implement and maintain statutory and company standards of hygiene, food safety and health and safety.

About You

We are looking for a creative and innovative individual who is a real ‘foodie’. You will be passionate and enthusiastic for providing fresh food and great service.

We want you to have a passion for driving sales through seeking feedback from customers and implementing new initiatives following ‘high street’ food trends.

We are looking for someone with previous experience working in a kitchen environment who is naturally outgoing and has an energy to train and inspire others.

How to Apply

If you are looking for a new challenge in your career, you can apply for the role by completing an application form, along with a completed Equal Opportunities Form (which you can download from our current vacancies page on our website) and returning these to the HR team. We are not accepting CV’s for this post.

The closing date for applications is noon on Friday 27 January 2023.

Interviews will take place on Monday 6 & Tuesday 7 February. 

We are an equal opportunities employer. 

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant. 

We have recently made the decision to bring our catering provision in-house and are now looking for someone who will be able to develop and manage a team to provide locally sourced, fresh, seasonal and delicious food for our guests in the castle restaurant. This is an exciting role for someone interested in creating new ideas initially for our seasonal visitors, but also to develop our catering services across the wider estate, particularly within our Highland Lodges.

Purpose of the role

Day to day management of the Catering Department at Newhailes stables cafe. To help ensure that all targets are met and that all visitors experience the highest level of guest satisfaction during their visit.

Key Responsibilities
• Support in the development of the Menu Cycle/Specification.
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.).
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high standards of Kitchen hygiene, cleanliness, tidiness and related schedules.
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets.
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF ROLE
Location
Newhailes Stables Cafe

People Management
• The Post Holder does not have direct line management responsibilities.

Financial Management
• Not a budget holder but responsible for the day to day management of stock

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of, or experience in the following is required:

Essential
• Demonstrable experience as a Cook in preparing and producing food to a consistently high standard using fresh products and ingredients.
• Intermediate Food Hygiene Certificate.
• Preferably a recognised formal qualification in culinary arts.
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Excellent communication skills (written and oral), including influencing/persuasion.
• Ability to work as part of a team and the ability to foster and motivate a team.

The Key Responsibilities, Behaviours and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

As an assistant hospitality manager at Conifox, you will be responsible for the daily operations of food and drink service to customers within the restaurant, activity centre café and social/corporate events.

Alongside the management team, you will oversee all the issues pertaining to a customer’s dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service.
You’ll perform a vital role on the front line of our exciting family friendly business, ensuring that our customers have an enjoyable, positive, and safe experience whilst eating, drinking, and socialising with us.

Your duties will include, although not be limited to:

-Lead the Hospitality team in absence of the hospitality manager.

-Budgeting and monitoring of profit and loss accounts across the hospitality department

-Be the face of our hospitality operation, leading by example and providing a top-class customer service.

-To ensure that all areas are clean and tidy at all time.

-Ensure stock levels are correct and adhered to.

-To ensure that all deliveries are checked and put away promptly and correctly

-To ensure waste is kept to a minimum during beverage production

-Be pro-active at all times and use initiative, diplomacy, and discretion to solve any problems that may arise.

What are we looking for?
· Excellent customer service skills, with the ability to work as part of a team within a public facing environment

Ability to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
Possess great communication skills in order to be able to liaise with a wide range of team members and customers within your work environment
· Flexible can-do attitude with an approachable and enthusiastic manner

· Ability to remain calm in emergency situations and make balanced decisions

· Experienced in supervising frontline teams within a similar environment

Ability to work under pressure whilst maintaining a positive attitude

We are Conifox Adventure Park, a fun family-run attraction located in Kirkliston, 20 minutes from the centre of Edinburgh. The Adventure Park has lots of outdoor fun for adults and children of all ages. Our newly opened Activity Centre covers 35,700 square feet and boasts a large adventure play frame, a toddler play frame, a toddler role-play town, 3 party rooms, a 200-capacity function suite and a 400-seater café selling the best freshly prepared food.

What will the role of Hospitality Supervisor entail?
Conifox Adventure Park is looking for a hospitality supervisor to join our ever-developing team as our business grows. As a Hospitality Supervisor for Conifox, you will be responsible for overseeing your department to deliver an excellent visitor experience by using the Conifox standards.

• You will be the face of the outlets, communicating with the kitchen and the visitors alike ensuring a smooth and memorable experience
• Have the ability to work in different areas of Hospitality including Café, Restaurant, Events and Functions.
• Supervise Food and Beverage Outlet operations across all food and beverage outlets
• Communicate and delegate tasks to the team
• Ensure compliance with brand standards and health and safety standards
• Effective time management and communication skills
• Manage visitor queries in a timely and efficient manner
• Assist Hospitality management with achieving financial targets
• Carry out cleaning duties as assigned to you in any of the hospitality outlets and an awareness of Safety and Security policies and procedures

As a Hospitality Supervisor, you will work 5 days per week, including, but not always, weekends and bank holidays

What will I need to be considered for this Christmas Experience Assistant vacancy?
• Passion and willingness to learn
• Positive attitude and someone who makes our visitors smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Food and Beverage supervisory experience in a luxury environment

How do I apply?
For more information, or to apply for this position please send your CV to our Hospitality Manager, Ryan Murrell – ryan@conifox.co.uk.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Supervisor – Food and Beverage.
This is a fantastic opportunity to work as part of their leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at their popular Viaduct View and Monument View takeaway cafes. You will deliver their quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate their team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell their range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share their enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.
Key responsibilities of the role:

Catering operation
• Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about their visitors.
• Act as one of their duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. their Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £350,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Key skills and experience required:

Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting or café.
Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
Enthusiasm for preparing and serving high quality food and drink
Passion for and ability to demonstrate the exceptional customer service required of all staff
Confident communication skills (written and spoken)
Computer literacy and familiar with Microsoft software
Experience with cash handling, monitoring and interpreting financial data
Strong time management and organisation skills
Ability to be proactive and to take initiative
Understanding of and belief in the work of the National Trust for Scotland

This role offers an excellent competitive salary within a range of £24,252 – £25,877 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.