Hospitality and Catering

DESCRIPTION
This is an opportunity to join a 5 star award-winning Visitor Attraction. We are looking for someone who enjoys working as part of a dynamic team and delivering a high standard of service for our Bistro but also wishes to benefit from a great work-life balance.

The job is 35 hours per week daytime hours. Evening work is for private events only.

PURPOSE OF JOB
Deputise in the absence of the Bistro manager to achieve consistency and high standards of performance and presentation

To assist in the effective running of the Bistro in customer service, stock control and ordering, damage/breakage control, hygiene, organisation, and training of staff within the department.

To be able to manage the planning and implementation of events to a Five Star standard.

MAIN DUTIES AND RESPONSIBILITIES
To undertake Bistro manager responsibilities as and when appropriate

To provide support to the Bistro team in accordance with The Black Watch and Castle Museum’s values and policies

To assist with managing the Bistro on a day-to-day basis, ensuring that the company standards are followed.

To maximise sales through the motivating and training of staff, volunteers, and individuals on work placement

To assist in the provision of training as per company guidelines including induction of new staff

To carry out end of day cash reconciliation and ensure this is recorded and reported in accordance with company procedures

To ensure that the customer service experience is exceptional and delivered in accordance with The Black Watch Castle and Museum standard

To handle customer feedback effectively including customer comments and requests to the satisfaction of both the customer and The Black Watch Castle and Museum

To support the Bistro manager in establishing and developing methods for effective management of the Bistro.

To ensure that the opening and closing procedures of the Bistro are carried out in accordance with The Black Watch Castle and Museum procedures

To support the Bistro manager in maintaining, motivating, training, and appraising the team, providing induction to new members of staff, volunteers, and individuals on work placements

To attend and contribute to all daily/weekly team meetings

To support the overall objectives of the company maintaining standards and budgets

To undertake duty manager responsibilities on a rota system

To be aware of and adhere to fire and health and safety policies and procedures

To undertake duties or work outside the normal daily/weekly routine e.g. functions, events, and dinners within the overall scope of the position at the request of Bistro Manager

Benefits:
• Company events
• Discounted or free food
• Employee discount
• Flexible schedule
• On-site parking

To apply send a covering letter and CV to manager@theblackwatch.co.uk

We are Conifox Adventure Park, a fun family-run attraction located in Kirkliston, 20 minutes from the centre of Edinburgh. The Adventure Park has lots of outdoor fun for adults and children of all ages. Our newly opened Activity Centre covers 35,700 square feet and boasts a large adventure play frame, a toddler play frame, a toddler role-play town, 3 party rooms, a 200-capacity function suite and a 400-seater café selling the best freshly prepared food.

What will the role of Hospitality Supervisor entail?
Conifox Adventure Park is looking for a hospitality supervisor to join our ever-developing team as our business grows. As a Hospitality Supervisor for Conifox, you will be responsible for overseeing your department to deliver an excellent visitor experience by using the Conifox standards.

• You will be the face of the outlets, communicating with the kitchen and the visitors alike ensuring a smooth and memorable experience
• Have the ability to work in different areas of Hospitality including Café, Restaurant, Events and Functions.
• Supervise Food and Beverage Outlet operations across all food and beverage outlets
• Communicate and delegate tasks to the team
• Ensure compliance with brand standards and health and safety standards
• Effective time management and communication skills
• Manage visitor queries in a timely and efficient manner
• Assist Hospitality management with achieving financial targets
• Carry out cleaning duties as assigned to you in any of the hospitality outlets and an awareness of Safety and Security policies and procedures

As a Hospitality Supervisor, you will work 5 days per week, including, but not always, weekends and bank holidays

How do I apply?
For more information, or to apply for this position please send your CV to our Hospitality Manager, Ryan Murrell – ryan@conifox.co.uk.

Job description
Job Title: Catering & Hospitality Manager

Location: Deep Sea World – Fife

Contract Type: Full Time, permanent contract, working 5/7 days, 40 hours per week

Salary: £24,000 per annum

This is an exciting opportunity for a catering & hospitality manager with a passion for food and guest service to join our team at Deep Sea world.

We offer sociable working hours, the aquarium is open all year round apart from Christmas Day and New Year’s Day between 10am and 5pm/6pm. There is free on-site staff car parking, free entrance for family and friends to all our UK parks and those in Europe too, a friendly, nice environment in which to work, discounts in the gift shop and restaurant plus a free dive the sharks!

At Scotland’s National Aquarium, located beneath the world famous Forth Rail Bridge, in North Queensferry we offer visitors the chance to experience the UK’s longest underwater viewing tunnel, mysterious coral reefs, majestic sharks and our amazing seal sanctuary. Over 40 displays, including the 4.5-million-litre Underwater Safari with its walkthrough tunnel, are home to hundreds of fascinating creatures, ranging from seals and seahorses to stingrays and giant sand tiger sharks.

As a business we are committed to promoting a diverse and inclusive community of employees where we can all be ourselves in an accepting environment. We are keen to increase diversity throughout our business and build a stronger team at Deep Sea World.

We are also here to sell fun and this is what makes us so unique. Each day we look at working in a fun and friendly environment. So, if you have a passion to work in the leisure industry and can offer outstanding customer service to all our visitors, then we may just have the job for you.

Responsibilities

· Planning, driving and achieving budgeted revenue targets.

· To manage plans and purchasing of stock and supplies, reacting to change in demand and logistics

· To drive the operational performance of the Catering team to achieve the highest standards of guest service, hygiene, cleanliness, teamwork and record keeping.

· Work as part of a team, preparing food and cooking menu items to a high standard and ensuring visitors are served their orders quickly and efficiently.

· In liaison with with UK catering team and Aspro Parks catering teams negotiate appropriate pricing, continuity and supply strategy with suppliers, whilst encouraging good relationships with suppliers

· To train, develop, manage and motivate the Catering team to increase sales and ensure efficiency

· To ensure that all visitors receive excellent customer service at all times from Catering Team members by being approachable, friendly, knowledgeable and polite

· To develop a hospitality culture focussed on delighting guests by exceeding their expectations

· As part of the wider aquarium management team, covering Duty Management you will also carry out other responsibilities as required, including crisis management, operational issues, staff training, paperwork/ record keeping, health and safety etc.

About you!

Please note the following criteria are required in order to be successful in gaining this post at recruitment and to be able to effectively undertake the duties required.

Please ensure that you are confident that you can meet all the essential criteria before pursuing an application. Applicants who do not meet the essential criteria will not be considered for the role.

Desirable criteria will be used to differentiate between candidates, who meet all the essential criteria but are not automatically required, as they can be developed once appointed into the post.

Essential

– Minimum of 1 year management experience in catering/ hospitality

– Passion for food and service

– Thrive in a fast paced environment

– Excellent communication skills

– Smiley, friendly personality

– Adaptable and versatile

– Strong Financials

– Self motivated

– Attention to detail and standards driven

Desirable

– Good product presentation/merchandising

– Functions/Parties/Events experience

– Queue Management

– Till operation/cash management

– Working to sales targets

– Stock control/management

– Knowledge of Microsoft Office

– Previous experience in a visitor attraction role

– Basic hygiene certificate

– First Aid training

– Any relevant Health and safety certification such as IOSH, Fire Warden, Working at height etc

Why work for us?

Aspro Parks is a multinational company which operates more than 85 leisure attractions in Europe. Here in the UK Aspro owns Blue Planet Aquarium, Deep Sea World, Bristol Aquarium, Tynemouth Aquarium, 3 Blue Reef Aquariums, Smugglers Adventure and Oakwood Theme Park.

Our business depends on our visitors enjoying their experience, whether that’s leaving our aquariums inspired to care more about the environment, to thrill-seekers riding Drenched, one of the tallest, steepest and wettest water rides in Europe! It takes a very diverse and richly talented team to keep the show on the road and we work hard in getting these individuals on board!

Here at Aspro, we make sure our employees are well taken care of. We recognise that their hard work and dedication are the driving force behind our success. Our work environment is built on mutual respect and professionalism. We have a team of highly knowledgeable individuals with the experience and technical expertise to ensure we are the best at what we do!

We’re looking for individuals who want to join the Aspro team and live our values of:

• Customer Service

• Honesty

• Respect

• Focus on Results

• Teamwork

• Personal development

How to Apply

If interested, please apply using your CV & covering letter via our indeed page.

Your cover letter should highlight why you would be able to fulfil this key role within the organisation and clearly demonstrate how you meet our requirements.

We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion.

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Closing Date: Thursday 14th October 2021

Job Types: Full-time, Permanent

Salary: £24,000.00 per year

JOB PURPOSE

You will be responsible for the operational delivery of the café, event catering and ice cream parlour at Newhailes working closely with the property chef. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

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KEY RESPONSIBILITIES

Visitor Catering Experience
• Overall responsibility for the management and delivery of the catering facilities at Newhailes House and Gardens. This includes, but is not limited to, the Stables Café and The Dairy Ice cream parlour.
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget are met
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs

Health & Safety, Food Safety, the Environment
• Ensuring that the operation meets statutory requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• Conducting Food Safety and Health and Safety Risk Assessments and ensuring that all standards and procedures with regards to Hygiene and Safety are established and
• Recording and reporting all accidents within the location, adhering to location and company procedures
• Ensuring all equipment is well maintained and is in good working order
• Making recommendations for renewal and replacement of equipment when required.
• Establishing and maintaining location cleaning schedules
• Ensuring that all Trust procedures and work instructions are fully understood and practiced by all employees
• Promoting and encouraging environmental improvement initiatives as appropriate within the business

General Responsibilities
• Managing food and beverage operations including the following:
o staff and volunteers (recruitment, induction, development, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards.
o budgets (setting, phasing, monitoring, pro-active and re-active adjustments) such that finances are sustainable within the context of the wider property budgets.
o health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers and visitors,
o recognition of the Trust’s Environmental Policy with respect to sustainable activities, including energy and water use, recycling, use of “environmentally-friendly” products for e.g. cleaning regimes, food-miles and waste etc.
o daily, weekly, yearly and longer-term operational workplans and reporting in the context of the properties’ statements of significance, annual operating plans and action plans (and contribution to these action plans) to ensure that activities are prioritised and planned to optimise the use of resources;
o administration to enable all activities within the post holders’ remit to be undertaken and recorded efficiently within Trust policies and procedures.
• Undertake other duties as and when required to support the overall operation of Brodie Castle & Estate as instructed by the Operations Manager. This will include regular weekends as Duty Manager for the property.

KEY PURPOSE

The purpose of the role is to support the conservation of Brodie Castle & Estate by generating income through food and beverage operations whilst delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies, and procedures.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 1st October 2021.

Food & Beverage Team – Johnnie Walker Princes Street
Register Your Interest
Full-Time and Part-Time (Annualised Hours) Contracts Available

About Us
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey of whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then we may have the opportunity for you.

About the Positions
We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Johnnie Walker Princes Street. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Johnnie Walker story to the world.

Our two rooftop bars will offer world-class food, drink and hospitality to local and global visitors to Edinburgh and our flagship visitor experience at Johnnie Walker Princes Street.

Within our Food & Beverage (F&B) team we have iconic roles such as Bartenders, F&B Assistants and Hosts. Each member of the F&B team plays a crucial role in the success of Johnnie Walker Princes Street and are passionate about creating a world-class venue through innovative food and cocktail offerings and bespoke experiences for our visitors.

Creating a real sense of adventure and pioneering spirit at every stage of the journey, you’ll be part of the team that brings the legacy of Johnnie Walker to life through compelling storytelling and exceptional customer service. You’ll make people think differently about whisky – converting the curious and making existing fans even more passionate about their favourite drink.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

In return, not only do we offer a great reward & benefits package, we’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Johnnie Walker and Diageo.

About You
To be successful, you’ll have a real passion for our craft, our character and our products and you’ll be guided by a customer-first mindset. Working with both visitors and staff, you’ll have strong collaboration and communication skills and be passionate about enhancing every customer experience.

If you have proven experience within the Hospitality industry and are passionate about drinks culture and world-class mixology, then we want to hear from you.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create a world-class visitor experience. We have created Johnnie Walker Princes Street for everyone. So join us on a journey of discovery, adventure, and friendship as we stride into a bold future of whisky enjoyment with no rules.

Next Steps
This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Johnnie Walker Princes Street.

If this sounds like your dream location to start a world-class career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING