Hospitality and Catering

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Food & Beverage activities making the property the best possible place to visit and work.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at House of Dun.
House of Dun is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5 star visitor experience and providing outstanding customer service.

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to House of Dun and help generate the income that enables us to care for the property and other National Trust for Scotland properties.

Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at House of Dun and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• The general ongoing operational cleaning of all areas as necessary
• Adhering to the property’s quality standards including wearing of uniform.

CONTEXT

Castle Fraser is situated in the foothills of the Grampian Mountains. Only 3 miles from the village of Kemnay the estate is set in the rolling farmland of Aberdeenshire with mixed forestry plantations nearby. The history of the Fraser family goes back to the 15th century with parts of the Castle itself date back to 1450. The castle and estate are a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income.

JOB PURPOSE

To support the conservation of Castle Fraser by generating income through food and beverage operations and delivering the highest standard of visitor experience for all visitors.

With a passion for all things food related and of course great customer service, you will manage the tearoom within Castle Fraser.

You will lead the catering team with, menu design, food production, ordering, compliance, and commercial performance. Delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards, and targets. You will help make our properties sustainable in every way.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

JOB PURPOSE

Do you have a passion for food and dedicated to high levels of customer service?

Visiting our Café is an essential part of the visitor experience for those coming to Pollok House and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us. This role will be required to work evenings to assist with weddings or other events

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.
You may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Perth and Kinross and help generate the income that enables us to care for Branklyn Gardens.

Visiting the tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in tearoom presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
• Assist in food preparation and stock management.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Branklyn and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

Mount Stuart House & Gardens reopen for the season on Friday 15th April 2022. Applications are now open to join our established seasonal team. Successful candidates can expect competitive rates of pay, complimentary entry to the House & Gardens and the opportunity to develop their skills at a leading 4 star visitor attraction.

The Courtyard Cafe is seeking to recruit a Seasonal Team Leader for the 2022 season. The right candidate will work closely with the Catering Manager and Visitor Experience Manager (VEM) to ensure the smooth running of the Café. At peak times during the season, the Café can be very busy and the right candidate must be able to handle high volumes of visitors and be efficient under pressure.

The responsibilities will include:

• Leading a team of front of house staff, ensuring high standards of friendly and efficient customer service are always met
• Ensuring the team maintain high standards of cleanliness and follow all hygiene rules
• Making and serving barista coffees and teas, serving food
• Handling cash and card transactions and cashing up
• Ensuring that the kitchen, café and outdoor courtyard areas are kept clean and checked regularly
• Handling customer enquiries and complaints in a professional manner
• Managing any café bookings through email or phone and overseeing any group/coach bookings
• Organising staff rotas, alongside the Catering Manager and Visitor Experience Manager, to ensure staffing levels are maintained to deliver a high quality service within the allocated budget

You will need excellent inter-personal skills, with the ability to lead a team and also to work on your own initiative.

You must have a smart appearance, plus be confident and professional in dealing with customers.

A positive individual with a ‘can do’ attitude with ability to work well in a busy environment.

A proven multi-tasker who is organised, efficient and productive as well as being accurate and having great attention to detail.

You will also be responsible for leading the front of house team and the general running of the Café on a daily basis.

The role is fixed term March–October. You will be required to work five days out of seven, to include weekends and bank holidays on a rota basis.

Experience is preferred but training can be provided.

To apply for the Catering Team Leader position please email a CV and covering letter, marked clearly with the role you are applying for, to Fiona Hardie e: fiona@mountstuart.com.

The closing date for all applications is Wednesday 23rd February with interview dates to be confirmed w/c 28th February.

Mount Stuart House & Gardens reopen for the season on Friday 15th April 2022. Applications are now open to join our established seasonal team.
Successful candidates can expect competitive rates of pay, complimentary entry to the House & Gardens and the opportunity to develop their skills at a leading 4 star visitor attraction.

The Courtyard Cafe requires a motivated and creative Seasonal Cook to join the team for the 2022 season. Successful candidates will support the Catering Manager to plan, create and deliver tasty menu options using seasonal produce sourced from our Kitchen Garden and other local suppliers. The successful candidate will also be responsible for stock ordering and maintaining cleanliness standards in the kitchen.

Working closely with and reporting to our Catering Manager, you will deliver a first class food experience both in the café and, as required, at events. Successful candidates must have experience in a similar role. A minimum of Elementary Food Hygiene is a requirement for this role.

The role is paid hourly (rate according to experience) and is fixed term March-October. Weekend and bank holiday work is part of the role.

To apply for the Seasonal Cook position please email a CV and covering letter, marked clearly with the role you are applying for, to Fiona Hardie e: fiona@mountstuart.com.

The closing date for all applications is Wednesday 23rd February with interview dates to be confirmed w/c 28th February.

JOB PURPOSE
To provide operational coordination and supervision of catering at Leith Hall in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Catering offer, including ordering, merchandising, sales targets;
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the VSS Operations on-site and off-site as required

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Drum Castle.

Drum Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –
• Ensuring the café is fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include weekend working.