Hospitality and Catering

A unique Michelin starred gastronomic experience set in the heart of The Glenturret Distillery, Scotland’s oldest working whisky distillery.

The Lalique Restaurant is recruiting an evening Kitchen Porter to join our exciting and innovative team. Recently awarded TWO Michelin Stars, we are the only Whisky Distillery in the World to have received this coveted award.

Our Executive Chef, Mark Donald, cooks both seasonal and contemporary food, alongside his talented kitchen team. Our front of house are a team of passionate, proud and focused individuals, who apply great attention to detail to exceptional quality food and wines.

If you would like to become part of this hard-working dedicated team, working closely with Mark Donald, Executive Chef then this is the position for you.

As a Kitchen Porter, working afternoon/ evening shifts (Wednesday to Saturday) you will be responsible for maintaining the cleanliness and hygiene of the kitchen and all equipment and ensuring the smooth operation of the kitchen.

You will support our chefs ensuring cleaning routines are completed throughout the kitchens daily to the highest standards. Your role is vital to ensure the smooth running of the restaurant, and it is imperative that all crockery and cutlery is cleaned to the highest of standards before reaching our guests. You will be responsible for storing equipment and ensuring safe removal, segregation and storage of recycling materials.
Our expectations for this role are that you are warm and friendly and willing to do everything you can to exceed our customers’ expectations.

We are looking for a reliable, highly motivated individual who is used to working in a fast paced and pressurised environment, who possesses an immense sense of pride in their work and is a strong team player with great communication skills.

Full training will be provided.

What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Uniform supplied
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Tronc scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are looking for a new recruit to join our café team as a catering assistant. To work front of house within the Café, including food and beverage preparation.
To assist with the efficient operation of food orders, queue management, cash handling and responding to customer enquiries.

EXPERIENCE
• Experience in a customer facing environment-ideally a tourist focused industry
• Cash handling experience is desirable

EDUCATION AND QUALIFICATIONS
• Certificate in appropriate sector course – basic food hygiene ( or to be able to achieve the same within 3 months of appointment)
•
Please see link for application form and further job details.

We are looking for a flexible and friendly new recruit to join our cafe ‘relief’ workers. To work front of house within the Café, including food and beverage preparation.
To assist with the efficient operation of food orders, queue management, cash handling and responding to customer enquiries.

The role of a ‘relief’ worker is to provide holiday, sickness and training cover for permanent members of staff. You will be employed by High Life Highland on a casual basis, as and when required, there are no set hours. As a relief worker with High Life Highland, you are free to choose whether to take on work when it is available, and the Charity is under no obligation to offer work to you.

EXPERIENCE
• Experience in a customer facing environment-ideally a tourist focused industry
• Cash handling experience is desirable

EDUCATION AND QUALIFICATIONS
• Certificate in appropriate sector course – basic food hygiene ( or to be able to achieve the same within 3 months of appointment)

Please see attached link for application form and further job details.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to the iconic Crathes Castle, Garden and Estate and help generate the income that enables us to care for the property and other National Trust for Scotland properties.

Visiting our Cafés is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage (Front of House Team Member) is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximize sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

Previous experience withing café, restaurant, and events operation with Food & Beverage background is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times when:

To maintain excellent standards of site and personal presentation at all times;

Welcoming visitors to the site and processing their catering purchases in a friendly, efficient and knowledgeable manner.

Serving visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;

Serving international visitors and aiding with specific needs.

Serving groups in an efficient and warm manner

Answering visitors’ queries about the site, education facilities and the local area;

Providing information about the site, its history, contents, offers and merchandise;

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Ensuring all food and produce is prepared and displayed to a high standard;

Wearing correct uniform, name badges, or PPE as required;

Reporting all instances of damage and wear and tear issues promptly to your line manager;

Working in harmony with other departments; Admissions, Retail, Maintenance and site repair employees/contractors.

Catering /Retail/Events/Cashier duties

To ensure good housekeeping of catering kitchens, serveries and back of house areas.

To assist in achieving site catering targets.

Ensure that food offerings are consistently served at healthy standards

Safely operate appropriate machinery and equipment for assigned tasks

To actively upsell products and services to facilitate the visitors’ enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across sites as needed.

Report all incidents directly to line manager

Role: Part and full time roles available
Hours: Weekend and evening shifts
Pay: £12.00 per hour + 10% service charge

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.

Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.

The Hospitality and Events department is now recruiting for Hospitality Servers to join the team. Both The Royal Yacht Britannia and Fingal host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom. The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tearoom, Bar, weddings, parties and large corporate events.

We are looking for enthusiastic individuals with previous experience working in a busy hospitality environment, who have a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.

Responsibilities will include:

– Greeting and guiding customers to their tables.
– Up-selling additional products when appropriate.
– Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
– Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
– Serving food and drinks orders.
– Arranging table settings and maintaining a tidy dining area.
– Delivering and collecting bill payments.
– Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
– Following all relevant health department regulations.
– Providing excellent customer service to guests.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Employee Assistance Programme.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.
– Uniform provided.

To apply, please send your CV to recruitment@tryb.co.uk for the attention of Bruce MacBride and Sarah Telford or postal applications to:

FAO Bruce MacBride/Sarah Telford
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Fyvie Castle and help generate the income that enables us to care for Fyvie Castle and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:

• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.

• Checking on how visitors are enjoying their experience of catering at Fyvie Castle and enquiring whether all their needs are met.

• Consistently presenting high quality plating of food.

• Promoting the National Trust for Scotland and the benefits of membership of it.

• To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary

• Wearing correct uniform, name badges, or PPE as required.

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at House of Dun.

House of Dun is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

Welcoming visitors to the café and working in an efficient and knowledgeable manner

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Answering visitors queries about the catering offer.

Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

Ensuring the café is fully stocked and set up daily.

Wearing correct uniform, name badges, or PPE as required.

Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include weekend working.

Financial Responsibilities

To adhere to all financial procedures to include till operations and cash reconciliation duties.

Help achieve sales targets and membership recruitment targets.

Upsell products within the café.

Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety

To ensure the site meets with the Health and Safety legislation in liaison with your department manager.

To ensure that visitors vacate the site at close of business and site is secured at end of the day.