Hospitality and Catering

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;

Welcoming International visitors and aiding with specific needs;

Welcoming groups in an efficient and warm manner;

Answering visitors’ queries about the site, education facilities and the local area;

Providing information about the site, its history, contents, offers and merchandise;

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

Ensuring site is ready to open and welcome visitors by the set opening time;

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager;

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)

To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Food & Beverage duties (where applicable)

To ensure good housekeeping of kitchens, serveries and back of house areas.

To ensure that merchandising is in accordance with NTS policy.

To assist in achieving site catering targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

Key Responsibilities

Assist with the development of the Menu Cycle/Specification

Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)

Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls

Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules

Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.

Maintain a high standard of food presentation to the customer

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport

Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy

Adherence to the COSHH Training provided and control of substances covered by COSHH

Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets

Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

Contract Type: Permanent
Grade: FCLW
Salary: £23,783.40 per annum (pro-rata), £12.67 per hour (enhanced rates of £16.89 per hour for evenings after 8pm and weekend working)
Hours: 16 hours per week
Location: Rothes Halls, Glenrothes
Job Reference: ON000544

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity to join our operational team as a Catering Assistant at Rothes Halls.

You will be part of the onsite catering team undertaking duties relating to the operation of our cafe, preparing/serving food and beverages, recording payments and general kitchen, bar and dining room duties. Ensure all working and public areas are kept safe and provide visitor engagement and support.    

There are two part-time roles available, working 16 hours per week. Flexibility is required to meet the business needs and this may include weekend and evening working. 

You can view the full job spec on our current vacancies page on our website.

About You
You’ll have previous experience in a similar role and a knowledge of health and safety requirements, understanding the workings of a catering environment is desirable. You will be a team player who will be energetic, with good literacy and numeracy skills and have a positive and flexible ‘can do’ attitude. You’ll take pride in your working environment and provide a professional and courteous service to visitors.  

How to Apply
If you would like to find out more information about this role before applying, please contact Jackie McKenzie, Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is Thursday 30 January 2025 at 5pm.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Contract Type: Permanent
Grade: FCLW
Salary: £23,783.40 per annum pro-rata, £12.67 per hour (enhanced rates of £16.89 per hour for evenings after 8pm and weekend working)
Hours: 6 hours per week
Location: Lochgelly Centre
Job Reference: ON000536

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
You will be part of the onsite catering team undertaking duties relating to the operation of our café, preparing/serving food and beverages, recording payments, general kitchen hygiene and maintaining a welcoming front of house area. The working pattern for this permanent position is Thursdays and Fridays 10:30 – 13:30, although flexibility to meet business needs is desired. This may include weekend and evening working when programmed events are planned within the venue offering bar service.

You can view the full job spec on our current vacancies page on our website.

About You
This role will suit someone who is a real foodie, someone who can communicate with various teams and enjoys working with the public, someone who provides excellent customer service naturally. This is the perfect opportunity for an individual with the right drive and passion who is interested in developing both their catering and hospitality skills, and their knowledge in a role, whilst being part of a larger team.

You will ideally have similar experience in a catering environment, and have cooking and preparation skills, bar knowledge and Barista training. You will have knowledge of health and safety requirements and a good understanding of allergens in the food environment. You will be a team player who will be energetic, with good literacy and numeracy skills and flexible ‘can do’ attitude. You’ll take pride in your working environment and provide a professional and courteous service to visitors.

How to Apply
If you would like to find out more information about this role before applying, please contact Leisel Frater, Assistant Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 6 February 2025.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are adhered to.

Cleaning and sterilising countertops, kitchen walls, stoves, ovens, grills and sinks.

Cleaning the entire kitchen once it is closed to ensure it is ready for the next day.

Maintaining the food storage areas like freezers and refrigerators.

Receiving deliveries and organising them in the kitchen.

Washing dirty dishes like cutlery, pots, cutting boards and pans or loading dishes into the dishwasher.

Removing kitchen waste from waste containers and disposing of them properly.

Cleaning and maintaining cooking equipment like cookers, pots and food mixers.

Supporting the Chef in basic food preparation like cutting ingredients, peeling and washing food items.

Follow instructions from Chef and adhere to daily / weekly checklists.

Adhere to the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Adhere to the Trust’s obligations to minimise impact on the environment, e.g., efficient use of water/heat/light, recycling and the disposal of waste.

Adherence to the COSHH Training provided and control of substances covered by COSHH.

Involvement in the upkeep and maintenance of both the entire department site and, specifically, the F&B outlets.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Preparing and cooking menu items to meet café standards.

Managing portion sizes and food waste to control costs.

Ensuring the kitchen is clean, organized, and adheres to hygiene regulations.

Monitoring inventory levels to avoid shortages or excess stock.

Ensuring food meets customer expectations for quality and consistency

Staying calm under pressure during busy service hours

Adhere to the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Adhere to the Trust’s obligations to minimise impact on the environment, e.g., efficient use of water/heat/light, recycling and the disposal of waste.

Adherence to the COSHH Training provided and control of substances covered by COSHH.

Involvement in the upkeep and maintenance of both the entire department site and, specifically, the F&B outlets.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the property team in delivering a high-quality visitor experience at Branklyn Garden (including but not limited to):

To provide a consistently high standard of visitor care at all times when:

Welcoming visitors in the Retail & Admissions area, ensuring they have all the necessary information to make the most of their visit to Branklyn Garden and processing any purchases in a friendly, efficient and knowledgeable manner.

Assisting with Food & Beverage preparation and service including awareness of ingredients / allergens and stock management.

Ensuring our holiday accommodation is cleaned and prepared to the required standard for the arrival of guests.

Answering any visitor queries about the garden, our retail products, our food & beverage offering or our holiday accommodation.

Checking visitors are enjoying their experience at Branklyn Garden and enquiring whether all their needs are being met, passing visitor comments to line managers to develop and improve offer / service.

Promoting the National Trust for Scotland brand to include our membership scheme, relevant campaigns, events and our places throughout Scotland.

To maintain excellent standards of site and personal presentation at all times

Assist with the general ongoing operational servicing and delivery of visitor and team facilities across all areas of the property.

Maintain high standards of presentation including gift shop displays and food and beverage service.

Ensure the site is ready to accept and welcome visitors / guests by the set operational times.

Check the property is clear of debris / waste and that signage is befitting of a Trust property.

Wear correct uniform, name badge and PPE as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

Baking and food preparation skills, preferably gained within a commercial environment.

Ability to work within a team or independently, with minimal supervision, to a high and safe standard.

Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.

Ability to adjust pace to match customer flow without compromising quality of service.

Excellent front of house persona – warm, welcoming, patient and understanding.

Excellent selling skills.

Genuine belief in the value of good customer service.

Ability to be proactive and to take the initiative.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Deliver Outstanding Visitor Care

Welcome visitors warmly, processing Food & Beverage purchases efficiently and professionally.

Be knowledgeable of guest inquiries about Food & Beverage offerings or experiences.

Promote the National Trust for Scotland brand, including memberships, events, other properties,

and actively encourage Gift Aid donations.

Ensure Excellence of Presentation of Self and Site at all times

Maintain proper dress code, including uniforms, name badges and PPE (where applicable).

Ensure the site is ready to welcome guests at the designated opening time.

Perform routine cleaning tasks, including toilets, bins, vacuuming, mopping, sweeping, and dusting.

Promptly report damages or wear and tear to the line manager.

Collaborate harmoniously with other departments, including housekeeping, gardening, and maintenance.

Financial Responsibilities

Follow all financial procedures to include till operation, cash handling and safeguarding of monies.

Implement changes to procedures as instructed.

Food & Beverage Duties

Maintain high standards of cleanliness in kitchens, serveries, and dining areas.

Assist in achieving site targets and KPIs.

Actively upsell products and services to enhance visitor experiences.

Share visitor feedback with managers to improve services and offerings.

Work across departments and sites as needed.

Health and Safety Compliance

Ensure site compliance with health and safety regulations in collaboration with management.

Oversee visitor departure and secure the site at the end of the day.

Use personal protective equipment as directed.