Hospitality and Catering

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE

To provide operational coordination and supervision of catering, retail, visitor services, and events at the Robert Burns Birthplace Museum in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:

Visitor services, catering, (including ordering, merchandising, sales targets)

Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests

Overseeing and ensuring that the sale of alcohol legislation is adhered to.

Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events

Duty management and oversight/maintenance of the property

Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required

Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager

Ensure the property social media is managed to generate interest, engagement and help drive visitors

Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.

Security of the Property.

Health & Safety procedures, emergency procedures, and environmental procedures.

Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Castle Fraser.

Castle Fraser is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:

• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.

• Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.

• Consistently presenting high quality plating of food.

• Promoting the National Trust for Scotland and the benefits of membership of it.

• To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary

• Wearing correct uniform, name badges, or PPE as required.

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE

A visit to The Woodland Café and Squirrel Hut is an important part of a trip to Brodick Castle, Garden & Estate, for both tourists and locals. With two Food & Beverage outlets there is plenty of choice to meet all our visitors’ needs.

The Woodland Café is the first place on the visitor route, it’s tall ceilings, large glass windows and developing greenery give visitors that indoor, outdoor experience. With a mixture of indoor and outdoor seating we aim to cater for everyone, from the grab and go dog walker to those enjoying a leisurely lunch.

The Squirrel Hut, located in the adventure playground offers parents and children the opportunity to play as well as relax with a great coffee and cake or cool ice cream and summer shake.

We pride ourselves on a warm welcome, outstanding service and tasty menu, serving homemade soups, as well as hearty meals such as pasties and deliciously tasty sandwiches or summer salad bowls. We also have a variety of treats for sweet-toothed visitors, not forgetting our fabulous scones, seasonal milkshakes, and specialty coffees.

We are looking for a highly motivated Visitor Services Supervisor to deliver excellent visitor service and supervision in our F&B outlets.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Offer excellent customer service and ensure all members of the F&B team do the same.

Delivering high standards and a consistently warm welcome within the F&B department.

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Work closely with all departments across the site from visitor services to the gardens team.

Build lasting relationships with the Arran community creating sustainable repeat customers.

Catering operation

Plan, prepare, cook, and present food of the highest quality and standard.

Ensure that food is prepared and served in a timely manner.

Lead with menu development ensuring presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage, and wastage control.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting, and coaching on front and back-of-house routines.

Prepare catering rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Instil a Health & safety and Environmental health culture throughout the catering operation.

Finance Management

Share responsibility for achieving the catering budget together with the F& B Manager

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.

Supervise daily café till operations and perform end-of-day income reconciliation.

Assist the F&B Manager with menu costing and stock-taking.

You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

A visit to The Woodland Café and Squirrel Hut is an important part of a trip to Brodick Castle, Garden & Estate, for both tourists and locals. With two food & beverage outlets there is plenty of choice to meet all our visitors’ needs.

The Squirrel Hut, located in the adventure playground offers parents and children the opportunity to play as well as relax with a great coffee and cake or cool ice cream and summer shake.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times.

Welcoming visitors to the site, café and Squirrel hut in a friendly, efficient, and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Welcoming large groups in an efficient and warm manner.

Housekeeping duties in the café and Squirrel hut of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.

Assisting in the day to day running of the café and Squirrel hut.

Wearing correct uniform, name badges, or PPE as required, maintaining personal presentation.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Catering Assistant

Contract Type: Permanent
Grade: FCLW
Salary: £22,525.71 per annum pro-rata, £12.00 per hour (enhanced rates of £16.00 per hour for evenings after 8pm and weekend working)
Hours: 25 hours per week
Location: Lochgelly Centre
Job Reference: ON000517

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
The role will include providing a service for Lochgelly Centre café, working Monday to Friday supporting the onsite team in preparing food and beverage items. There will also be opportunities to work additional hours for evening and weekends when programmed events are planned within the venue and in our venues offering events with bar service.

You can view the full job spec on our current vacancies page on our website.

About You
This role will suit someone who is a real foodie, someone who can communicate with various teams and enjoys working with the public, someone who provides excellent customer service naturally. This is the perfect opportunity for an individual with the right drive and passion who is interested in developing both their catering and hospitality skills, and their knowledge in a role, whilst being part of a larger team.

You will ideally have similar experience in a catering environment, and have cooking and preparation skills, bar knowledge and Barista training. You will be a confident communicator, have knowledge of working in a hospitality environment and know what excellent customer service looks like.

How to Apply
If you would like to find out more information about this role before applying, please contact Andy Gernon, Catering Operations Manager, for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 25 July 2024.

Interviews will be arranged before August.

Campsite Cleaner (Seasonal)

ASAP to 1 September

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. It is home to Fort Douglas, an exciting children’s adventure park and Restoration Yard, a unique stable yard conversion comprising a retail space, restaurant, food hall and wellness space.

This summer, we will welcome visitors back to our campsite to enjoy our beautiful park, as well as the many other visitor attractions that Edinburgh and the surrounding area has to offer. We are looking for a Cleaner to help keep our fantastic site clean and tidy. You will be responsible for maintaining toilet and shower areas to a high standard, keeping bin areas and paths litter free, and helping out in other areas as required.

• Can you demonstrate a professional and friendly approach?
• Do you have a ‘can do’ attitude and flexible approach to work?
• Are you a team player with some cleaning experience?

Working hours will vary, and we expect you will be required to work 4 to 5 days per week, including weekends. This is a seasonal position ending on 1 September.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 24 July.

To view our privacy policy please visit http://www.dalkeithcountrypark.co.uk/privacy/

Seasonal Prep Chef (until end of October)

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s Store and Restaurant. We have an exciting seasonal opportunity in our daytime catering operation for a Chef to work full-time over the busy summer period and be part of an amazing team who create memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day.

Our offering consists of a 100-seat beautiful restaurant with an additional 80 outdoor covers. To cater for our wide range of visitors, we also have the Coffee Shop, Larder, Cabin and many other seasonal outlets throughout the year. In this full-time role you will support Chefs in preparing food for our various outlets, including our food truck and pizza pop-up, whilst maintaining the highest standards of hygiene. In addition to normal daytime operations, you will assist with weddings and other events, producing quality food to a high standard.

What skills are required? With a passion for food, excellent knife skills and high standards of hygiene, you will be a hard-working team player who can work effectively in a fast-paced, high volume environment. Candidates must have relevant experience and will ideally have food hygiene/allergen certification.

Why work for us? Unlike many hospitality businesses, we work mostly in the day time, offering a healthier work life balance and sociable hours to fit around your life and commitments. Our colleagues tell us they are proud to work here and value our commitment to their wellbeing.

While this is initially a seasonal role until October there may be an opportunity to extend. Find out more about what we do and about working for us at www.restorationyard.com.

Interested? Please email a copy of your CV and covering letter to Jose Dalto, Head Chef, at recruitment@buccleuch.com.

The closing date for applications is 24 July.

Please view our Privacy Policy at www.restorationyard.com/privacy-policy/

Cook

This is an exciting and varied role in the Food & Beverage team at Culloden Visitor Centre. Based in our Café, you’ll prepare food for a high-quality, sit-in café and grab-and-go takeaway menu, helping to generate the income that enables our charity to care for this world-renowned historical site.

You will ensure that visitors from across the globe have an enjoyable experience here through excellent service standards and menu availability. You will be responsible for the daily operation of the kitchen, and achieving targets through efficient, safe food production practices.

Key Responsibilities

Deliver a high-quality food offer for our high and low season, relevant to our Culloden customers (visitors, events and functions) and Visit Scotland’s Taste our Best principles.

Contribute to menu development, making creative, practical and cost-effective choices for food production and presentation.

Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).

Work alongside the management team to ensure all food and non food items are ordered, and stock is controlled to the highest standard

Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.

Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.

Ensure the upkeep and safety of equipment and utensils used within the catering outlets.

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Seasonal Kitchen Assistant

Scottish Canals is looking for Kitchen Assistants to join our friendly team at The Falkirk Wheel!

We are looking for passionate, enthusiastic, and motivated individuals to join our kitchen team and work with us over our Summer to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events and food & drink then this could be the perfect job for you.

This position is during daytime hours and flexible to accommodate work life balance.

This role will suit someone with experience in a kitchen environment, who is keen to learn and develop their skills in the kitchen environment. On the job training will enable superb experience and new expertise.

The successful candidate will be led by our Head Chef and supported by our Sous Chefs to prepare, not exclusively to, our bakery, sandwich and mise en place for the Catering Department at the Falkirk Wheel and Horse Box. We endeavour to deliver the freshest items with seasonal ingredients in all our outlets inclusive of ‘Grab and Go’, Café and outdoor units. You must be flexible to prepare, fresh bakery, sandwiches, wraps, baguettes, specials and support the preparation/production of our woodfired pizzas.

Full uniform will be provided.

You will be required to.
• Assist kitchen team with daily tasks.
• Have good food safety knowledge.
• Assist with catering for indoor and outdoor units, including working as a Pizza Chef, and events.
• Maintaining food service to high standard
• Assist with preparing food for display and sale.
• Complete daily food and fridge temperatures

To be successful you will have:
• Excellent interpersonal skills
• Experience in similar role.
• A real enjoyment for hospitality and delivery of 5 star products.
• A confident, friendly, helpful and engaging nature.
• The ability to deliver a professional service.
• The drive to work across various disciplines.
• Good time management and organisational skills.
• The ability to work well under pressure.
• A sense of own initiative with the ability to work effectively as part of a team.
• A flexible approach to the role.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays. Given the nature of this role, previous experience working in a similar environment is essential.

Chef de partie

As a Chef de Partie at The Macallan Estate, this role will collaborate closely with the Sous Chef to consistently uphold 5-star service standards and ensure the delivery of top-quality cuisine. Joining a dynamic kitchen team with extensive experience in multiple Michelin-starred establishments, the CDP position brings established skills, demonstrating a profound enthusiasm for crafting, cooking, and presenting exquisite dishes within a specialised section. The role requires a heightened level of diligence and the capability to operate autonomously, without supervision.

Collaborate closely with the Sous Chef to maintain consistent 5-star service standards and ensure high-quality food preparation.

Demonstrate expertise in specialised culinary techniques within assigned section.

Prepare, cook, and present dishes according to established recipes and standards
Monitoring portion and waste control.

Work effectively in a fast-paced environment, demonstrating adaptability and flexibility.

Communicate effectively with other kitchen staff to ensure smooth service operations.

Take initiative to address any issues or challenges that arise during service.

Contribute to menu development and innovation under the guidance of senior kitchen staff.

Overseeing the maintenance of kitchen and food safety.

Ensuring full compliance of all food hygiene and health and safety regulations including HACCP, COSHH and all other distillery related due diligence and controls.

Head Chef

As Head Chef at The Macallan Estate, you will oversee the entire culinary experience, including the renowned TimeSpirit restaurant in collaboration with El Celler de Can Roca, as well as all additional dining services. You will lead, motivate, and develop your team to consistently deliver 5-star service standards and ensure the highest quality of food.

In collaboration with our esteemed partners at El Celler de Can Roca, you will create world-class menus that align with The Macallan brand’s DNA, inspiring our guests to return and recommend us to others.

Lead, inspire, and develop the kitchen team to consistently achieve the highest standards of delivery and professionalism, reflecting Edrington’s core values.

Ensure the culinary experience is presented as a 5-star establishment at all times, maintaining impeccable cleanliness and organisation in both customer and non-customer facing areas.

Continually enhance the culinary experience at The Macallan Estate in collaboration with El Celler de Can Roca.

Monitor and maintain consistent food standards and quality across The Macallan Estate.

Communicate daily business needs to the kitchen team by attending daily briefs and referring to operation sheets, notice boards, diaries, and rotas.

Attend and contribute to monthly operational meetings to ensure a comprehensive understanding of future business.

Take accountability for the day-to-day running of the kitchen service, manage rotas to best fit business needs within the agreed budget.

Train and develop the kitchen team, keeping accurate training records.

Purchase food and related products from company-approved suppliers.

Achieve food budget cost controls and manage stock rotation to minimise waste and maximise gross profit.

Ensure full compliance with all food hygiene and health and safety regulations, including HACCP, COSHH, and other distillery-related due diligence and controls.

Catering Assistant

Contract Type: Permanent
Grade: FCLW
Salary: £22,525.71 per annum pro-rata, £12.00 per hour (enhanced rates of £16.00 per hour for evenings after 8pm and weekend working)
Hours: 18 hours per week to include weekend working
Location: Kirkcaldy Galleries, Kirkcaldy
Job Reference: ON000513

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
The role will include providing a service for our Kirkcaldy Galleries café, working three to four days per week on a rota basis, supporting the onsite team in preparing food and beverage items. This will include weekend work patterns, covering for annual leave and there may be opportunities to work additional hours in our venues offering events with bar service.

You can view the full job spec on our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 18 July 2024.

Interviews are anticipated to take place on Thursday 1 August 2024.

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Visitor Services Supervisor – Food and Beverage

Visitor Services Assistant – Food and Beverage

Visitor Services Supervisor – Food and Beverage

Visitor Services Assistant – Food and Beverage

Catering Assistant

Campsite Cleaner (Seasonal)

Seasonal Prep Chef (until end of October)

Cook

Seasonal Kitchen Assistant

Chef de partie

Head Chef

Catering Assistant

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