Hospitality and Catering

Casual Catering Assistants – Recruitment Open Evening

Contract Type: Casual
Grade: FCLW
Salary: £12.67 per hour, enhanced rates of £16.89 per hour for evenings after 8pm and weekends
Location: Adam Smith Theatre / Kirkcaldy Galleries
Job Reference: ON000531

Are you interested in working at the Adam Smith Theatre and Kirkcaldy Galleries? Now’s your chance to find out more – come along to our recruitment open evening and meet the team!

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role
We are looking for Casual Catering Assistants to work alongside our passionate and friendly teams at both Café Wemyss, Kirkcaldy Galleries and The Spinning Top Café, Adam Smith Theatre. You can view the full job spec on our current vacancies page on our website.

About You
You’ll be proactive, approachable and customer focused and be ready to support and assist our customers, promote our services, serve fresh food and beverages and provide exceptional customer service so that everyone visiting us has the best experience possible!

Please note that for the Casual Catering Assistant position, we require applicants to be 18+ years as you will be preparing and serving alcoholic drinks.

Open Evening
Our doors will be open at War Memorial Gardens, Abbotshall Road, Kirkcaldy, KY1 1YG. Drop in and meet our teams on Thursday 24 October 2024 between 5pm – 7pm. Bring your CV with you and have an informal chat to find out more about the roles available.

If you require any further information about our open evening, please email our HR Team at HR.FCT@onfife.com and we will be in touch soon.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience in the Food & Beverage department at Castle Fraser.

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. You will report to the Food and Beverage Visitor Services Manager for Aberdeenshire North

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Offer excellent customer service and ensure all members of the hospitality team do the same.

Delivering high standards and a consistently warm welcome within the hospitality department

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Food & Beverage operation

Lead with menu development ensuring presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage and wastage control.

Create & run events in the tearoom throughout the year to support the overall business goals.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Prepare rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team

Instill a Health & safety and Environmental health culture throughout the hospitality operation

Finance Management

Share responsibility for achieving the Food & Beverage budget together with the F& B Manager

Share responsibility for achieving the overall commercial budget with the site Visitor Services Manager

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation.

Supervise daily till operations and perform end-of-day income reconciliation

Assist the F&B Manager with menu costing and stock-taking.

You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Performance indicators and targets

Weekly, monthly and annual sales and cost of sales targets

Food compliance standards and record-keeping

Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.

EPOS tills and chip and pin machines.

Fully equipped commercial Food & Beverage kitchens.

Chef De Partie

As a Chef de Partie at The Macallan Estate, this role will collaborate closely with the Sous Chef to consistently uphold 5-star service standards and ensure the delivery of top-quality cuisine. Joining a dynamic kitchen team with extensive experience in multiple Michelin-starred establishments, the CDP position brings established skills, demonstrating a profound enthusiasm for crafting, cooking, and presenting exquisite dishes within a specialised section. The role requires a heightened level of diligence and the capability to operate autonomously, without supervision.

Collaborate closely with the Sous Chef to maintain consistent 5-star service standards and ensure high-quality food preparation.
Demonstrate expertise in specialised culinary techniques within assigned section.
Prepare, cook, and present dishes according to established recipes and standards
monitoring portion and waste control.
Work effectively in a fast-paced environment, demonstrating adaptability and flexibility.
Communicate effectively with other kitchen staff to ensure smooth service operations.
Take initiative to address any issues or challenges that arise during service.
Contribute to menu development and innovation under the guidance of senior kitchen staff.
Overseeing the maintenance of kitchen and food safety.
Ensuring full compliance of all food hygiene and health and safety regulations including HACCP, COSHH and all other distillery related due diligence and controls.

To be successful in this role, you have previous experience working in a similar role, demonstrating a solid knowledge and culinary skills. You have the ability to work without supervision and produce exceptional quality of food. Strong interpersonal abilities, facilitating seamless collaboration with both kitchen and front-of-house teams, as well as effective communication with management. A comprehensive understanding of safe food handling practices and adeptness in food rotation procedures to maintain freshness and quality. A personable and professional demeanor, consistently delivering exceptional service with a welcoming attitude. Effective problem-solving skills, enabling quick and practical resolutions to challenges encountered in a fast-paced kitchen environment.

Join our team where your culinary talents and interpersonal finesse will contribute to our collective success in delivering exceptional dining experiences.

Chef De Partie- Pastry

The Chef de Partie Pastry is responsible for overseeing the production and execution of pastry items, including desserts, breads, and Petit-four, within the kitchen. This role requires a deep understanding of pastry techniques, creativity, and the ability to maintain high standards of quality and consistency. The Chef de Partie Pastry works closely with the Pastry Sous-Chef and other kitchen staff to ensure that all pastry items are prepared to the highest standard and are well presented.

Prepare and execute a variety of pastry dishes, including desserts, breads, and others.
Ensure that all pastry items meet the kitchen’s standards for quality and presentation.
Assist in the development of new pastry recipes and menu items.
Maintain a clean and organized pastry station, adhering to food safety and hygiene standards.
Manage inventory and order supplies for the pastry section as needed.
Train and mentor junior pastry staff, providing guidance and support.
Collaborate with other kitchen staff to coordinate the preparation of pastry items with other menu components.

To be successful in this role, you have the ability to run a section, preparation and service.  You can work without close supervision and manage Commis Chefs. You produce high quality food in given sections.  An effective communicator, you have a high level of attention to detail. You hold a good level of numeracy.  You are enthusiastic to develop your own skills and knowledge.  You are adaptable to change and willing to embrace new ideas and processes. You hold a positive and approachable manner with team player qualities. You must have previous formal culinary training with a focus on pastry arts.  Proven experience in a similar role, preferably in a fine dining environment.  Strong knowledge of pastry techniques and trends.  Knowledge in Chocolate Work, Patisserie and Sugar work.  Understanding of flavour profiles and seasonal ingredients.

Desirable Qualifications:  City & Guilds 706/1 | 706/2 Catering, NVQ Level, Level 1 and 2 Food Safety Awards.

Sous Chef- Pastry

The Pastry Sous-Chef plays a pivotal role in the pastry kitchen, assisting the Head Chef in managing daily operations and ensuring the highest standards of quality and creativity in all pastry offerings. This role requires a deep expertise in pastry techniques, leadership abilities, and a passion for innovation. The Pastry Sous-Chef oversees the production of desserts, baked goods, and other pastry items, while also contributing to menu development and junior pastry staff training. In the absence of the Head Chef, the Pastry Sous-Chef leads the pastry team, ensuring smooth and efficient operations. Work with the Head Chef to create exciting, seasonal menus that are aligned to The Macallan brand DNA and that inspire our guests to return and recommend. To be aware of the catering operating budget, use company approved local suppliers and achieve a strong GP for each menu item. Source and serve the best local produce in line with the Visit Scotland Taste Our Best criteria.

Assist the Head Chef to lead, inspire and develop the kitchen team to achieve the highest standards of delivery and professionalism at all times.
Ensure the culinary experience is consistently presented as a 5-star establishment, always, maintaining a high standard of cleanliness and organisation in both customer and non-customer facing areas.
Assist the Head Chef in managing all aspects of the pastry kitchen, including planning, preparation, and execution of the dessert menu.
Oversee the production and presentation of all pastry items, ensuring consistency, quality, and adherence to the highest culinary standards.
Collaborate in the creation and development of new and innovative desserts, pastries, and other sweet creations.
Continually develop the culinary experience at The Macallan Estate in line with The Macallan global strategy.
To monitor and maintain consistent food standards and quality at all times across The Macallan Estate.
In the Head Chef’s absence, be fully aware and communicate to the kitchen team the daily business needs by attending the daily brief, referring to the daily operation sheets, notice boards, diaries and rosters.
Attendance and contribution at weekly operational meetings to ensure full understanding of future business.
In the absence of the Head Chef, take accountability for the day to day running of the kitchen service.
Train and develop the kitchen team, keeping accurate training records.
To purchase locally sourced food and food related products using company approved suppliers and in line with the Taste Our Best criteria.
Ensuring full compliance of all food hygiene and health and safety regulations including HACCP, COSHH and all other distillery related due diligence and controls.

You are an experienced Pastry Sous Chef within hospitality sector. Meticulous in detail to ensure that the experience of the visitor is delivered to the highest standards as expected of a 5-star luxury destination. Inspiring leader who motivates through effective communication and leading by example. Formal culinary training with a specialization in pastry arts. Experience in fine dining establishments or luxury hotels, with a strong background in pastry and dessert creation. Experience of menu planning using locally sourced and seasonal produce. Experience in kitchen management and leading people. Experience of stock control, budget management and GP. Excellent verbal and written communication skills.  Ability to work under pressure and can use initiative and have problem solving skills. Experience of rotas and organising staffing requirements. Intermediate food hygiene certificate as a minimum. A proven working knowledge of Scottish and continental cookery.  Expertise in a wide range of advanced pastry techniques, including chocolate work, sugar artistry, pâtisserie, viennoiserie, and modernist desserts. Good use of local and seasonal produce. Experienced at menu costing. Ability to train staff in a 1-2-1 basis and in group sessions. Examples of running a safe and hygienic kitchen environment. People and leadership skills.

Weekend Food & Beverage Assistant

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous restaurant. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. As well as our beautiful restaurant we also have the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests.

We are looking for enthusiastic individuals to help our team to provide an exceptional service to our guests during the busy weekends, ensuring a professional and relaxed dining experience that exceeds expectations.

What skills are required? With a passion for providing great customer service you will be a hardworking, confident, friendly and welcoming team player who can work effectively in a fast-paced environment and communicate effectively with others. You should have experience in a similar role, a positive attitude, and great people skills.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and sociable hours to fit around your life. Our colleagues tell us they are proud to work here and value our commitment to their wellbeing.

If you want the opportunity to develop while working in a fun environment with like-minded people, then we want to hear from you! Experience in a similar role is essential. Find out more about what we do and about working for us at www.restorationyard.com.

Interested? Please email a copy of your CV and covering letter to the Recruitment team at recruitment@buccleuch.com to apply.

The closing date for applications is 11 October.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Destination Assistants – Catering

Scottish Canals is looking for Destination Assistants – Catering at the Falkirk Wheel & Horse Box!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Summer to Autumn 2024 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink then this could be the perfect job for you.

This position is during daytime hours and flexible to accommodate work life balance.

From welcoming thousands of international visitors, serving customers and spending time both in and outdoors, our Destination Assistants enjoy a wide range of fun and exciting responsibilities. 

You will be integral to our customers having a 5-star experience to remember.  The role will involve customer service, cash handling, barista coffee service and the preparation of food.   Ensuring pride in the cleanliness and surroundings you will work in.  You must be flexible to work in our various outlets including Airstream, ice cream area and coffee pods and with a personal and engaging attitude, precision for café and food displays and ensuring our customers are informed and enlightened by your professional and informative attitude.

Full uniform and training will be provided.

Key Duties include: 

Preparing and serving hot and cold drinks such as coffee, tea, and speciality beverages.
Cleaning and sanitising work areas, utensils, and equipment. 
Cleaning service and public areas. 
Describing menu items, adhering to food and hygiene and allergen standards and suggesting products to customers. 
Serving customers and taking orders. 
Welcome, engage an inform our customers to exceed expectations.
Distributing stock supplies. 
Receiving and processing customer payments. 
Assisting with set up and delivery of events.

To be successful you will have:

Excellent interpersonal skills
A real enjoyment for dealing with the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive and willingness to work across various disciplines within catering
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.13 per hour which is pro-rated to the length of the contract. You will work on a rota which may include weekends and bank holidays.

Part-time Pastry Chef

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous restaurant, The Kitchen. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. As well as our beautiful restaurant we also have the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests.

The role? We are looking for a Pastry Chef to join our busy kitchen team on a part-time basis, working closely with the Head Chef to produce quality pastries and puddings and ensure exceptional standards of service are maintained, supporting other sections as required. You will prepare pastries, desserts and all sweet related dishes for our food outlets, as well as catering for weddings and corporate events. Part-time hours will be three days per week, but we are open to applications from those looking for a different working pattern.

The person? With a passion for all things sweet, you will be hardworking with an eye for detail and able to work effectively in a fast-paced environment. You should have worked in a similar role with proven skills in menu creation, stock management and controlling costs to maximise profit margins. Food hygiene certification, along with experience in baking, pastry preparation and decoration, is essential.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Our colleagues tell us they are proud to work here and value our commitment to their wellbeing. We offer a range of benefits including 6 weeks’ holiday, gym and shopping discounts, cycle to work scheme, private health cover and wellbeing support and resources

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on the Pastry Chef role to download an application pack and find out more about the role. If you decide that this is the role for you, email recruitment at recruitment@buccleuch.com with your CV and covering letter.

The closing date for applications is 27 September.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

Located at 215-217 Sauchiehall Street, the original Willow Tearooms building has undergone an extensive restoration in a bid to return the building to its former glory of when it originally opened in 1903.

Mackintosh at the Willow operates as a social enterprise creating training, learning, employment and other opportunities and support for young people and communities.  

As well as our iconic, fully licensed tearooms, roof terrace & street café; we also have meeting and events rooms, a creative learning and education department and an exciting exhibition and retail store.

We are proud of our fantastic afternoon tea’s and dining menus – from lunch to private dining. We are currently in Glasgow’s top 30 restaurants on TripAdvisor and continuing to grow our offering. If you’d like to join our team, read on below!

Join Mackintosh at the willow and work in a professional kitchen, training under full-time chefs (alongside our head chef) and learn more about the industry. You will have the opportunity to further develop or learn new basic cookery skills and work in a fast-paced environment alongside our talented kitchen team.

You will assist in key duties such and food preparation, waste management, stock replenishment and following safe food practices. All levels & experience will be considered!

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Control of section and service to a high standard

Share knowledge of the menu & offerings

Providing a friendly and efficient service

Share knowledge of Charles Rennie Mackintosh, Margaret Macdonald & Catherine Cranston (training provided)

Work as part of a team and skill share

Carrying out basic cleaning tasks

Adhering at all times to allergen controls

Adhering at all times to health and safety requirements

Taking and Placing customer orders

Handling cash & credit card machines

Bar tasks; pouring, serving and clearing drinks

Effective verbal communication.

Ability to work cooperatively with others.

Events set-up & table resets

Junior Chef

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Junior Chef to join our Caledonian Canal Centre team in Fort Augustus. You will be a passionate and supportive team player who is both an effective leader and follower. Ideally an experienced Sous Chef who has had similar roles in a fresh food premises but this position could also be suitable for a strong commis chef looking to progress with their career.

The role is offered on a permanent basis, and with a starting salary of £26,110 (Band B) per annum plus 11.25% variable hours allowance. Working hours 35 hours per week on a shift pattern of 4 days on, 2 days off .

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Daily running of the kitchen
Food preparation as required
Working alongside Sous Chef and the front of house team to ensure the smooth running of the Caledonian Canal Centre F&B offer
Ensuring health and safety records are kept up to date.
Managing food purchase and storage
Menu planning and managing COS in line with budgets
Maintaining a safe and hygienic kitchen environment.
Be aware of the food preparation level during busy and quiet times

Qualifications and knowledge required:

NVQ Level 2 or above in Catering

Skills and experience required:

Previous experience working in a similar role
A full driving licence

Qualities & abilities required:

Good communication and team working
Highly organised with excellent planning
Able to work under pressure in a high-paced environment

Accommodation available.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
Previous experience would be advantageous, but is not essential, as full training will be provided.
We would love to hear from people who can interact with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories.
The role is varied and covers everything for taking orders to serving food and drinks to our customers, being the best barista or a hot-shot ice-cream scooper, but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge, following best working procedures and taking pride in everything we do.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Manage stock and orders within assigned budget to maximize income and meet budget targets.
• Welcoming all visitors to the site and processing their Food & Beverage purchase in a friendly, efficient and professional manner.
• Assist all visitors with queries relating to Food & Beverage purchases or experience
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Wearing correct uniform, name badges, or PPE as required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• The general ongoing operational cleaning of all areas as necessary; toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies.
• To implement amendments to standard procedure as instructions may dictate.

Food & Beverage Duties
• To ensure good housekeeping of catering kitchens, serveries, front and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the hospitality coordinator.
• To assist with Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety Responsibilities
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories. The role is varied and you may be creating the best barista coffee, making up a sandwich, hot food or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES 

To provide a consistently high standard of visitor care at all times 

Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; 

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act; 

Welcoming International visitors and aiding with specific needs. 

Welcoming groups in an efficient and warm manner     

Answering visitors’ queries about the site, education facilities and the local area; 

Providing information about the site, its history, contents, offers and merchandise; 

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid. 

 

To maintain excellent standards of site and personal presentation at all times  

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required; 

Ensuring site is ready to open and welcome visitors by the set opening time; 

Wearing correct uniform, name badges, or PPE as required.  

Reporting all instances of damage and wear and tear issues promptly to your line manager; 

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors. 

 

Other duties (as required) 

To ensure good housekeeping of catering kitchens, serveries and back of house areas. 

To ensure that catering merchandising is in accordance with NTS policy. 

To assist in achieving site catering targets and KPI’s. 

To actively upsell products and services to facilitate the visitor’s enjoyment. 

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.  

To work flexibly across departments and sites as needed.  

To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator. 

To assist with Hospitality events. Staff may be asked to work through into the night hours.  

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