Management

JOB PURPOSE
The National Trust for Scotland is passionate about Scotland’s heritage, we make a difference to what makes Scotland so special. Pitmedden Garden is a re-created Scottish Renaissance walled garden with vibrant floral designs which combine with parterres to create a masterpiece of intricate patterns and fragrant flowers. Sections of the garden have a modern design for a more sustainable garden, offering a biodiverse, species-rich design which represents modern garden design. The garden also contains orchards with more than 200 fruit trees.
To ensure that the garden, grounds, and related policies of gardens are managed and maintained as internationally recognised gardens of outstanding historical and horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the Pitmedden team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• A formal qualification at NVQ/ SVQ Level 2 in amenity horticulture supported by knowledge and a minimum of 4 years practical work experience in a heritage or amenity garden context.
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training.
• Current driving licence valid for driving in the UK.
• Formal machinery certifications, i.e., Ride on mowers, tractors, chainsaws etc.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden and estate e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.
• Contributing to the management, conservation, and development of the garden and estate by plant propagation, cultivation, production of seed and the inputting of appropriate plant records on IRIS database and labelling were directed by the head gardener or first gardener.
• The ability to work individually or as part of a team across a wide range of activities across the garden & estate including large areas of Yew & Box hedge cutting, strimming & brush cutting, tractor/ATV driving, chipping & spraying.
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks.
• Fostering positive relationships with visitors, local communities and other organisations and promote the work of the Trust when & were appropriate.
• On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs and the appropriate standard of work, and gain benefit/satisfaction from their activities.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager / Property Management team.
• On occasion, contributing to the review and development of operational workplans for the gardens.
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures. This will include timely completion of HAVS, spraying records and attendance of annual health monitoring.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
• Practical experience in general amenity or heritage gardening ideally in a garden open to the public.
• Demonstrable skills in plant husbandry, particularly trees, shrubs, climbers, herbaceous plants, turf culture and pruning techniques.
• Sound demonstrable plant knowledge and identification skills.
• Sound knowledge of basic tool and machinery use and maintenance and a wiliness to expand this.
• Good practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
• Excellent interpersonal and communication skills; confident in interacting and dealing with the garden & estate team and a wide range of people; and able to represent the Trust.
• Good organisational and time-management skills – including the ability to prioritise work where necessary and the ability to work using own initiative, in the absence of direct line management.
• A high eye for detail and finish, quality standard and best practice.
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning, management of online forms and a wiliness to use this.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same.
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience of tree inspection processes and/ or arboricultural practices (Chainsaw use) or willingness to undertake training.
• Current First Aid certification (or willingness to train and use).
• Experience of working in a mixed team that includes short-term/seasonal staff and/or volunteers.
• An appreciation of Scottish garden history in a general context.

DIMENSIONS AND SCOPE OF JOB
People Management
• Not a line manager but will, on occasion, supervise volunteers and staff under instructions from Head gardener or First gardener.
• Will work closely with other property colleagues and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens.)
• Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management
Not a budget-holder but will be expected to take into consideration efficient use of resources for impact on the garden budget.

Tools/equipment
• Will be a user of driven vehicles such as ride-on mowers and tractors.
• Will be a frequent user of powered tools such as chainsaws, mowers, strimmer’s, hedge-cutters, and, have a curiosity to further this.
• Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.
• Will be an occasional user of IT equipment & role specific systems such as IRIS BG database, online holiday booking forms, expenses etc.

Facility Duty Manager, Renfrewshire, Part Time, 32 hours, Temporary up to 6 months Grade 05: £27,598.14 -£28,766.13 p.a.

An exciting opportunity has arisen for a part time temporary Facility Duty Manager (FDM).

Reporting to the Area Manager, you will lead your team of staff in the safe and efficient day to day running of a designated leisure facility. You will assist the Area Manager in achieving performance targets and standards in delivering high quality leisure services which reflect OneRen objectives and customer needs.

This role requires an individual who has experience of supervising/leading large operational teams and who can adapt within a dynamic, working environment while driving day to day operations.

You will require to lead change and development in line with the service redesign and support the Area Manager in the effective administration and assistance on all employee related matters including application of company policies/procedures, particularly key areas such as supporting attendance, health and safety, discipline and grievance, financial reporting, as well as facility plant and maintenance procedures.

If you have relevant experience and the skill set required; strong leadership skills, energy and drive then this would be an ideal opportunity for you.

You may be required to work at any locations across OneRen in accordance with the needs of the business.

Work Pattern

Week 1: Monday 8:15am – 12:30pm, Friday 8:15am-6:30pm, Saturday 8am-4:45pm, Sunday 9am-5:15pm

Week 2: Monday 2:30pm-10pm, Tuesday 2:30pm-10pm, Wednesday 11:30am – 8:30pm, Thursday 1:30pm-9:45pm

Closing date: 22 March 2026

Interview date: to be confirmed

The successful candidate will be required to undertake a Basic Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Fixed Term Contract (18 months), full-time (35 hours), based in Edinburgh.

The Royal Botanic Garden Edinburgh is a world leading centre for plant science, conservation, and public engagement, with a strong commitment to inclusion, sustainability, and collaboration. We are seeking a Project Manager – Capital Projects to play a key role in supporting the successful delivery of the Edinburgh Biomes programme, our annual capital projects, and in helping to shape the future of our unique estate.

Reporting to the Programme Manager and working closely with colleagues, consultants and external partners, this role supports the coordination of design, procurement, and delivery activity across a diverse portfolio of projects. You will help ensure projects are well governed, safely delivered, and aligned with organisational priorities, contributing to clear reporting and effective decision making throughout the project lifecycle.

The role involves building positive working relationships with a wide range of stakeholders, supporting inclusive communication, and contributing to presentations and reporting for senior leaders and governance groups. You will work collaboratively across teams, helping to share information, standardise approaches, and support continuous improvement in project management practices.

This is an opportunity for someone who enjoys working in a collaborative environment and values detail, organisation, and proactive problem solving. We welcome applicants from a range of backgrounds who can demonstrate relevant experience and transferable skills, and who are motivated by contributing to meaningful projects with long term public and environmental benefit.

Closing date: Midday (GMT) on Thursday 19 March 2026
Interview date: TBC

For more information including job description, person specification and to apply, please visit our website.

JOB PURPOSE
You will be responsible for the operational delivery of the visitor experience at The Hill House and Geilston Garden. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• To be responsible for instilling, monitoring and reporting a Health & Safety culture across the properties, ensuring the team work within the Trust’s policies and procedures to reduce the risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure the finances are sustainable within the context of the wider property budgets.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the heritage experience as well as the retail and catering departments.
• Driving the visitor services experience at the Hill House and Geilston to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• To develop and deliver an engaging, financial sustainable and diverse events programme across both sites.
• To deliver a high-quality holiday let experience at Geilston Garden. To ensure the booking, stay and turnover of guests is delivered and maintained to the highest standard.
• Responsible for the sourcing, onboarding and management of contractors on site whilst adhering to the Trust’s policies and procedures.
• Ensure high standards of presentation across the property, working with other departments to ensure the delivery of the property business plan.
• To assist the Regional Conservator and Curator to maintain and deliver the highest standards of conservation care to the properties interiors and collections by managing and monitoring the collections care team and ensuring all relevant policies and procedures are adhered to.
• Taking responsibility for the security of the buildings, emergency procedure implementation and the opening and closing of the sites.
• Duty Management responsibilities and providing relief cover as required
• This role is one for which the duties, responsibilities and accountabilities require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland, as this role involves regulated work with children.

Department specific – visitor services

• Managing visitor-related buildings and facilities (e.g. retail and admissions building, catering area, holiday accommodation).
• Ensuring the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
• To ensure the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens
• Adhering to the sale of alcohol legislation, being a Premises Manager.

DIRECTOR / TRUSTEE OF STIRLING HERITAGE ALLIANCE
(VOLUNTARY)
Stirling Heritage Alliance
Stirling Heritage Alliance is a charitable organisation based in the historic city of Stirling, working in partnership so that Stirling’s heritage can be discovered and enjoyed by everyone.
Stirling Heritage Alliance provides a warm welcome for visitors at:
• Legends at the Monument, at the Abbey Craig, the setting for the world-famous National Wallace Monument.
• The Church of the Holy Rude, one of the most historic places of worship in Scotland, at the heart of Stirling’s Old Town, and of its life since the 12th Century.
• Legends at Cowane’s, in the distinguished setting of the 17th Century Guild Hall.
This is an exciting time for the Charity who recently changed name from Stirling District Tourism to Stirling Heritage Alliance to better reflect the evolution of the charity. We would like to enhance the skillset of the Trust Board to prepare us for the next stage of our growth and development. We are particularly looking for Trustees who have expertise in HR or financial management.
More information on Stirling Heritage Alliance can be sent on request.
Key Skills and Experience
The successful candidates should have the following characteristics, attributes and experience:
• Experience in leadership and management and the ability to ensure clarity of vision, ethos and strategic direction;
• Be willing to devote time, enthusiasm and effort to the duties and responsibilities of a Trustee.
• Experience and knowledge of Scotland’s Heritage and Tourism sectors

Highlights and Benefits
You will be making a real difference to the heritage and tourism offer in Stirling, by ensuring that our governance, strategic direction, decision making, finances and focus are robustly and carefully managed.
Expectations
We aim to use trustees’ time carefully and respectfully and support a healthy work life balance for all. There are up to six Board meetings a year (in the evenings), including an annual Board Development Session.
Contact
If you have any questions concerning this role, or if you would like to discuss it further, please contact Tracey Macintosh, tracey@sdtourism.org
Application letters should be e-mailed to: tracey@sdtourism.org

Closing date: 27 March 2026.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Applicants must hold the right to work in the UK.

Join us at the Royal Botanic Garden Edinburgh (RBGE), a world leading centre for plant science, horticulture and conservation. Dawyck Botanic Garden – renowned for its magnificent arboretum, seasonal beauty and breathtaking woodland walks – welcomes around 40,000 visitors each year. We’re looking for an inspiring Curator to lead this exceptional Garden into its next chapter, shaping its future with creativity, expertise and purpose.

As Curator, you will provide innovative leadership for Dawyck, guiding the planning, care and development of its nationally significant Living Collection. You’ll champion exemplary horticulture, plant conservation and sustainable landscape management while working collaboratively across RBGE to support research, education and public engagement. From biosecurity and climate resilient planting to delivering exceptional visitor experiences, you’ll ensure the Garden continues to thrive in a changing world.

You’ll be an experienced horticultural leader with deep knowledge of temperate trees, shrubs and herbaceous species, alongside strong project management, communication and team development skills. Confident working with scientific collections, you’ll ensure high standards across operations, safety and plant records, while also representing RBGE proudly to partners, stakeholders and the wider community. Your leadership will empower staff, volunteers and students, fostering a collaborative, inclusive and curious culture.

Closing date: Midday (BST) on Wednesday, 11 March 2026
Interview date: 26 March 2026 at Dawyck Botanic Garden

For more information and to apply, please visit our website.

JOB PURPOSE
This job exists in order to ensure that the grounds and policies of the property are managed and maintained as a recognised landscape of outstanding historical importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Ensuring the conservation and practical maintenance of the grounds, (excluding Gardens) etc., – whether through delegation to other staff/volunteers, or personal participation – in terms of ensuring best practice is followed in:
o Health & Safety ensure you follow all relevant and appropriate Risk Assessments and that as part of the grounds team, operate to activity procedures
o Complete all relevant Health, Safety and Welfare logs, relevant to the role , and ensure compliance with legislation where appropriate.
o Assist in delivery of all operations to ensure all grounds are managed to reduce risk to the visiting public, other staff, buildings etc.
o Have an awareness of specific environmental risks relevant to ground’s operations, e.g. Weils/Lyme’s Disease
• Ensure all work is delivered to the highest standard as agreed by the on-site management and directed by Landscape Manager
• Working as a member of the property team and alongside the Northeast Ranger Service at times, in preparing the grounds for visitors’ enjoyment, this will include:
o Drainage works, conservation of the Property Health +Safety.
o Assist with waste disposal, (ranging from domestic waste bins to large scale skip and recycling)
o Grass Cutting
o Hedge Trimming
o Pathways, Boardwalk, small bridge repairs.
o Assisting in responding to faults identified during in-house inspections/ insurance inspections
o Assisting with brush/ scrub/ tree clearance
o Road maintenance, (remedial work to pot-holes)
o Fencing
o Repair & maintain signage
o Other tasks as required
• Recognition of the Trust’s Environmental Policy with respect to sustainable ground-keeping activities, including energy, water, pesticide-use & waste management;
• Assist with event set-up and operations as required
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• NPTC- PA1/PA6 Units in spraying or willingness to be trained
• First Aid certificated or willingness to be trained
• LANTRA certificated, or acceptable alternative in use of Agriculture machinery (mini tractor with attachments), Brush Cutters, and Strimmer’s or willingness to be trained
• A full clean driving license, valid for driving within the UK

Skills, Experience & Knowledge
Essential
• Sound knowledge of basic tool and machinery use and maintenance;
• Ability to learn good Health and Safety processes and procedures and the ability to work effectively within these processes;
• The ability and confidence to interact politely with visitors & skills in dealing with the wider public generally. The ability to represent the Trust when speaking with visitors.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience of working within an estate team

We are an award-winning family attraction and heritage charity at the heart of West Lothian. Our 23-acre site features historic buildings, a working waterwheel, accredited museum, rare breed farm, landscaped grounds and vibrant visitor spaces welcoming over 160,000 visitors each year.

As we deliver our ambitious five-year strategy, we are seeking an experienced and strategic Operations Manager to lead the safe, efficient and commercially successful day-to-day operation of Almond Valley Heritage Centre.

Reporting directly to the Director and forming part of the Senior Management Team, this is a pivotal leadership role responsible for visitor experience, commercial performance, events, and health & safety compliance across the site.

Key Requirements:

• Senior operational leadership experience within a visitor-facing or multi-use site
• Proven ability to implement strategy and drive commercial growth
• Strong understanding of health & safety and compliance management
• Experience leading and developing teams
• Financially confident with strong organisational and problem-solving skills
• A collaborative, people-centred leadership style

This is an exciting opportunity to take a visible leadership role within a much-loved community attraction while helping shape its future growth and resilience.

For a full job description, to apply, or if you have any queries or would like to discuss your application in an alternative format, please email jobs@almondvalley.co.uk with your CV and a covering letter demonstrating your suitability for the role.

Estates Maintenance Manager

We are an award-winning family attraction and heritage charity at the heart of West Lothian. Our 23-acre site features historic buildings, rare breed animals, landscaped gardens, play areas and engaging visitor spaces and we’re looking for a skilled Estates Maintenance Manager to lead the care, upkeep and development of this unique estate.

This is a senior leadership role responsible for estate maintenance, grounds management, health & safety compliance, team leadership and delivering an exceptional visitor experience for over 160,000 visitors each year.

You will report directly to the Director and be part of the Senior Management Team, playing a central role in shaping and delivering our ambitious five-year transformation strategy.

Key Requirements:

• Proven experience in estates, facilities or grounds management (heritage, cultural or visitor attraction setting desirable)
• Strong practical maintenance skills with sound knowledge of health & safety legislation (including PUWER and COSHH)
• Experience leading teams, managing contractors and overseeing site development projects.
• Ability to develop proactive maintenance and asset management plans
• A hands-on, solutions-focused approach.
• A proactive, visitor-focused mindset with commitment to sustainability and conservation.

For a full job description, to apply, or if you have any queries or would like to discuss your application in an alternative format, please email jobs@almondvalley.co.uk with your CV and a covering letter demonstrating your suitability for the role.

At the Highland Folk Museum, we are looking for a new team member to lead on maintaining and developing the Museum’s built heritage. You would –

• drive construction projects
• manage craft and maintenance staff
• oversee site safety, land management and workshop operations
• support interpretation

The Highland Folk Museum is an open air living history museum, with 36+ historical buildings across mile-long our site. We present over 200 years of history, from 1700’s thatched cottages to 1950’s shops and our maintenance and craft skills teams are responsible for keeping them looking great.

This vacancy will shut on the 17th of March 2026. To learn more about this role and how to apply, please click on the link below –

Do you enjoy making things run smoothly, leading people well, and improving how a business works day-to-day? If so, we’d love to hear from you.

Lomond Books Ltd is a well-established Scottish publisher, wholesaler and distributor based in Broxburn. We supply a wide range of books and gift products – calendars, maps, postcards and more – to trade and public customers across the UK and overseas. We’re built around customers – adapting to what they need and delivering a friendly, reliable service every time – and we’re proud of it.

The role:
We’re looking for a hands-on Operations Manager to keep our sales office and warehouse running smoothly, and to support the directors in delivering our business goals. This is a varied, practical role — you’ll bring structure, consistency and follow-through, making sure priorities are clear, the basics are done brilliantly, and customer service stays at the heart of everything we do.

You’ll work closely with the senior team and report directly to the Managing Director. It’s ideal for someone who likes variety and loves to be involved — with real authority within agreed limits to lead people, make decisions, and drive improvements across operations, process, compliance, reporting, and support with HR and finance.

You’ll take ownership, bring order, spot what needs fixed and then make it better — with the support of a committed team around you. You won’t be expected to be the expert in everything, but you do need to be the person who takes ownership, asks the right questions and gets things moving.

What you’ll be doing:
• Keep daily operations running smoothly so orders flow, customers are looked after, and deadlines are met.
• Plan and balance capacity across teams (rotas/cover, peak planning, priorities).
• Build and maintain clear, documented ways of working — and drive improvements that reduce errors, rework and cost.
• Run team meetings and 1:1s, setting clear expectations, coaching performance, and keeping a steady day-to-day rhythm.
• Own operational compliance (H&S, fire safety routines, training records) plus key suppliers and contracts (utilities, couriers, facilities, office systems, equipment).
• Be accountable for the variety of key admin outcomes (delivered day-to-day by the admin team), plus warehouse performance through the Warehouse Supervisor.

What we’re looking for:
• Proven operations/office management experience in a commercial environment (distribution/logistics/wholesale helpful, but not essential).
• Strong IT skills (especially Excel) and confidence picking up new systems (Sage 50 a bonus).
• Process-led, organised and detail-aware, with the people skills to set standards and get the best from a team.
• Clear communicator who can handle issues calmly and follow actions through to closure.
• You’ll enjoy making things run more smoothly, efficiently and consistently.

What you’ll get in return:
• To be an integral part of a small team.
• Work closely day-to-day with the business owners, with real access and influence — you’ll be encouraged to bring ideas, solve problems, and play to your strengths.
• 25 days annual leave plus 9 public holidays. Long service award accrued up to 28 days annual leave (Christmas closure allocation applies). Christmas Eve is a company-wide holiday (no annual leave required).
• Pension (eligible after 3 months; 3% employer / 5% employee).
• Generous staff discount scheme.
• Sick pay scheme after one year’s service.
• Annual cost of living salary increases/discretionary bonus based on company performance.
• Informal working environment, free parking, free EV charge points, kitchen facilities.

Interested?
To apply, please send your CV and a covering letter explaining why you’re a good fit for this role and what you would bring to Lomond. We’re especially interested in examples of your experience in day-to-day operational management, process improvements you’ve delivered, and how you’ve led people and priorities across teams.

Email your application to Jackie Brown, Managing Director at jobs@lomondbooks.co.uk with the subject line ‘Operations Manager – Application’.

For more information visit our website and go to WE ARE RECRUITING. A detailed job description and person specification plus general information are available for download.

Our process has three stages: an initial Zoom interview, then a face-to-face interview for shortlisted candidates, followed by a final stage interview for the top candidate(s).

Closing date: Sunday 8th March 2026

JOB PURPOSE

The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built and natural heritage under its care.

The Fundraising Manager, Major Gifts will play an important role in the Fundraising and Philanthropy team’s success, cultivating and soliciting major gifts for key activity and a portfolio of priority projects. As we approach our centenary and seek to increase our philanthropic income, the team’s ambitious income growth targets rely on high level philanthropy.

You’ll work with colleagues within the Fundraising and Philanthropy team, the Audiences & Support Directorate, the wider organisation and, crucially, external stakeholders. You may on occasion work with appointed agencies which will provide outsourced support to the Fundraising function.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Fundraising Manager, Major Gifts, with direction and support from the Deputy Head of Philanthropy and the Head of Fundraising and Philanthropy, will cultivate and steward major gifts from existing supporters and, critically, develop and sustain new networks of major donors to drive our charitable work. You will:

• Develop the major gifts pipeline and take full responsibility for a portfolio of existing and potential major donors. You’ll adopt a proactive approach and nurture existing relationships, whilst developing and implementing bespoke strategies to cultivate, solicit and steward major gifts from prospects.
• Act as a key point of contact for both major donors and major donor prospects.
• Design and develop cultivation and stewardship plans for donors to ensure they are inspired, engaged, recognised and thanked appropriately, aligning with organisational supporter journey developments.
• Work with the Major Gifts team, Prospect Research Executive and wider Fundraising and Philanthropy team to develop and grow overall income and membership of key Major Gifts giving circle the Patrons’ Club, supporting the wider growth of fundraising income.
• Work closely with the Fundraising Executive, Events to commission and oversee an annual programme of Major Gifts stewardship and cultivation events, with a focus on growing major donor support for priority projects.
• Lead development of a suite of compelling written materials to showcase major giving opportunities at our charity, from bespoke project proposals and appeals to reports and newsletters.
• Work with the Head of Fundraising, CEO and wider executive team to optimise peer-led prospect introductions and develop relationships with prospects and donors, providing insight to inform cultivation.
• Fully participate in and support prospect tracking meetings to deliver the implementation of customised solicitation plans, ensuring all relationships are recorded in our CRM system.
• Work closely and collaboratively with other members of the Fundraising and Philanthropy team to ensure a coordinated and consistent approach to supporter journeys and priority project fundraising activity.
• Provide the Deputy Head of Philanthropy and Fundraising Manager, Operations with accurate information for planning, budget preparation, forecasting, phasing and monitoring expenditure.
• Develop positive and productive working relationships with fundraisers, senior leadership and other internal stakeholders, such as property and regional colleagues.
• Maintain and enhance your personal knowledge, skills and networks by playing an active role in the appropriate professional bodies and internal organisational groups.
• Maintain flexibility, with a willingness to work non-traditional hours, particularly in the running of the Major Gifts event programme, and be available to travel in the UK.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The below outlines the key skills the job holder must possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential skills
• Results oriented self-starter
• Team player, able to both respect and work across boundaries.
• Outstanding interpersonal and communication skills, including active listening, presentation, negotiating, high levels of tact and significant ability to influence beyond authority.
• Ability to adopt a strategic and creative approach to donor planning and approaches
• Strong writing ability, with well-developed proposal development, storytelling and reporting skills.
• A high level of comfort delivering the ‘face to face’ ask
• Analytical problem solver with ability to generate and encourage new ideas.
• Strategic thinker with ability to set a plan and see it through to delivery.
• Gravitas; credible as a representative of our charity to high level philanthropists.
• Excellent organisational skills and the ability to resolve conflicting priorities.
• Ability to manage resources efficiently for maximum impact
• An eye for detail and a rigorous approach to process
• A lively interest in the National Trust for Scotland and passionate belief in our mission.

• Essential Experience
• A track record of securing philanthropic gifts between four and six figures in person and sustaining a portfolio of fruitful relationships with donors
• Experience of working with and influencing senior staff and senior external stakeholders.
• A track record of engaging colleagues in donor cultivation and proposal development in order to solicit a gift or report on a project, including the Chair, CEO and senior volunteers
• Experience of working in a results driven environment, delivering success against key targets
• Experience of the systems and processes necessary to underpin successful fundraising, including Microsoft Office products and CRM system
• Ability to be flexible, with a willingness to work non-traditional hours and travel in the UK
• A current valid driving licence for driving in the UK

Desirable skills
• Institute of Fundraising membership
• Experience of international fundraising

DIMENSIONS AND SCOPE OF JOB

People Management
• Line management responsibility for the Fundraising Executive, Major Gifts and Fundraising Officer, Major Gifts
• Work closely with other team members to ensure a co-ordinated and consistent approach to all fundraising activity.
• Build strong relationships across the Audiences & Support Directorate and across our charity.

External Relationships:
• Regular contact with existing and potential supporters of our cause.
• Some contact with appointed agencies and suppliers.
• Regular communication with NTSUSA on donor stewardship, acquisition and events.

Financial Management
• Responsible for keeping and delivering accurate records, supporting the Deputy Head of Philanthropy and Fundraising Manager, Operations in budget planning and reporting.

Tools / equipment / systems
• Microsoft Dynamics (CRM)
• Microsoft Word and Excel
• Microsoft Planner
• Microsoft Teams
• Zoom
Example key performance indicators and targets
• Meeting targets for income and activity
• Development and maintenance of healthy prospect pipelines across projects and themes to help maximise fundraising potential.
• Increase in philanthropic prospects and income.