Management

Background and History

In a national context, the Highland Folk Museum is unique in terms of its origin, its longevity and its cultural reach. Inspired by European folk museums Isabel F Grant (1887-1983) founded the Highland Folk Museum in 1935 on the Island of Iona, so that “the old setting of our daily life….be saved”. She named the museum ‘Am Fasgadh’ (Gaelic: ‘The Shelter’) and began collecting artefacts from the fast-disappearing way of Highland life. Over the years the museum (now owned by the Highland Council) has had a few locations and is now situated on an 80-acre site in Newtonmore, having developed into an open-air, living history site with 35 historical buildings showcasing life in the Highlands from the 1700’s to the 1950’s.

Our purpose-built storage facility, Am Fasgadh, houses over 10,000 accessioned objects along with a conservation laboratory, research areas, library, meeting rooms and offices. In 2015, the Museum was awarded Recognised status in respect of the Entire Holdings.

Job Purpose

To take the lead in buildings and structures development and maintenance and also line manage our craft workers, technician and groundsman.
You will also work in collaboration with colleagues towards the management of the overall site.

You will contribute to High Life Highland’s Museums’ development and operation through the management of and access to, primarily, the Highland Folk Museum’s historic buildings, larger accessioned and working collections and related resources.

Full Time – 35 hours a week
(Temporary for 12 months – with possibility of extension)

Please click the link below to go to our website for more information on this position and how to apply.

BACKGROUND

The National Mining Museum Scotland is an independent trust and the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. The museum holds collections of national significance and is on the site of the Lady Victoria Colliery, built in 1895 as Scotland’s first super-pit. The museum offers a wide range of activities and events to a diverse and growing audience. The visitor experience includes access to the collections through tours and exhibitions and an award winning education programme.

PURPOSE OF POST
To be responsible for the curation, care and development of the National Mining Museum Scotland collections. Develop specialist knowledge, including research activity, and enable the widest possible access to the collections through inquiry, research and exhibitions. Ensure that the reputation of the National Mining Museum is enhanced at every opportunity through external links and partners, giving specialist advice on subjects relating to the museum’s collections and related industries.

KEY RESPONSIBILITIES

1. Lead as Specialist Curator for the collection and be responsible for the curation of NMMS collections, working in line with the museums policies and procedures and the sectors professional standards. This covers activities relating to acquisitions, loans, collections care, documentation, exhibitions and research.
2. Lead on accreditation and recognition reviews and reporting and liaise with Museums Galleries Scotland and other sector leaders as required.
3. Lead on the development of NMMS’s exhibition programme ensuring that the programme is of the highest quality and reflects the strategic plan of NMMS.
4. Promote greater understanding of the significance of the collection and reinforce the National Mining Museum Trust’s standing within the Industrial Heritage sector.
5. Represent National Mining Museum Scotland and the collections in the academic and cultural sectors as required and give professional advice.
6. Support and contribute to NMMS education and outreach activities and events programme to help develop and attract new audiences.
7. Support and lead on new initiatives to develop the profile of and access to the collections.
8. Work closely with the NMMS management team to present and interpret the collection to the public in a compelling and engaging manner, taking every opportunity to raise external funds for our work.
9. Report and liaise to the Scottish Mining Museum Collections Trust on all aspect of the collections management.
10. Work with NMMS staff to develop knowledge of potential funding sources and develop funding bids for further approval.
11. Manage the Assistant Curator and monitor their work in accordance with NMMS policies and procedures.
12. Oversee all aspects of the NMMS volunteer’s programme, including the recruitment, induction and general support of their work, to ensure their contribution is focused and recognised.
13. Ensure compliance and understanding of overarching policies including health and safety, fire evacuation and data protection.
14. Undertake any duties at the request of the line manager which are commensurate with the role, including other project work within the Trust.

To apply please send the completed Application Form and Equality and Diversity Monitoring Form to to: financeandadmin@nationalminingmuseum.com
CVs will not be accepted.

Exciting opportunities have arisen for experienced whisky and spirits UK Business Development Managers (on trade, route to market and national accounts) to join the UK team: 1 x London; 1 x North

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Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We appreciate and value your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Our Opportunity

As a result of some recent internal changes, we are now currently recruiting for the new role of UK Business Development Manager (National Accounts). We have 2 roles available within our UK commercial team. Each opportunity will have remit for key national accounts and across a defined geography (1 x London; 1 x North).

For both roles we are looking for highly experienced candidates, individuals who have previous breadth and depth of experience working in a national account capacity in the specified region in the UK, within the spirits industry. It is also essential that candidates also have significant experience of selling and account management within whisky (and also gin, desirable). Both roles will report to our Head of Sales (Route to Market & National Accounts). These are not development level roles, therefore to be considered for either opportunity, candidates must be able to demonstrate significantly similar and previous experience in line with the above requirements.

The new role of Business Development Manager (BDM) will suit a commercial and customer focused On Trade expert, with experience of winning and successful management of, new business for premium brands across Multiple Operators and National Accounts. To be successful in the role, we are looking for candidates who are skilled negotiators and deal evaluators who can demonstrate strong commercial acumen across complex tenders. Highly driven at winning new business and menu listings of premium brands across target segmentation, individuals too much be passionate and team players. The role will involve a high degree of developing effective relationships with route to market (RTM), Specialist Retailers and Operators. We are looking for individuals who strive to exceed individual and team targets and budgets whilst effectively delivering against distribution, margin and activation KPI’s. Key to the success of both roles will be the ability to work cross-functionally across our wider Ian Macleod business with integrity, passion and understanding the needs of customers as well as our overall business. It is also hugely important that the successful individual supports customer objectives; exciting and delighting customers and consumers is at the heart of our ways of working together. Being part of a successful RTM and national account team, the role of business development manager will ensure the consistent delivery of On Trade strategies whilst being open and adaptable to change. Proactivity, accountability and curiosity are also key behaviours.
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Next steps…

To apply for this opportunity, please click the view on our website button below to create your own recruitment account with us and submit your application. Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to shine and tell us exactly why this is the ideal role for you, and just why you the perfect candidate for us!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out! This role requires candidates to be able to demonstrate applicable rights to currently live and work in the UK

***no agency contact***

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Exciting opportunities have arisen for experienced whisky and spirits UK Business Development Managers (on trade, route to market and national accounts) to join the UK team: 1 x London; 1 x North

————————————————–

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We appreciate and value your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

————————————————–

Our Opportunity

As a result of some recent internal changes, we are now currently recruiting for the new role of UK Business Development Manager (National Accounts). We have 2 roles available within our UK commercial team. Each opportunity will have remit for key national accounts and across a defined geography (1 x London; 1 x North).

For both roles we are looking for highly experienced candidates, individuals who have previous breadth and depth of experience working in a national account capacity in the specified region in the UK, within the spirits industry. It is also essential that candidates also have significant experience of selling and account management within whisky (and also gin, desirable). Both roles will report to our Head of Sales (Route to Market & National Accounts). These are not development level roles, therefore to be considered for either opportunity, candidates must be able to demonstrate significantly similar and previous experience in line with the above requirements.

The new role of Business Development Manager (BDM) will suit a commercial and customer focused On Trade expert, with experience of winning and successful management of, new business for premium brands across Multiple Operators and National Accounts. To be successful in the role, we are looking for candidates who are skilled negotiators and deal evaluators who can demonstrate strong commercial acumen across complex tenders. Highly driven at winning new business and menu listings of premium brands across target segmentation, individuals too much be passionate and team players. The role will involve a high degree of developing effective relationships with route to market (RTM), Specialist Retailers and Operators. We are looking for individuals who strive to exceed individual and team targets and budgets whilst effectively delivering against distribution, margin and activation KPI’s. Key to the success of both roles will be the ability to work cross-functionally across our wider Ian Macleod business with integrity, passion and understanding the needs of customers as well as our overall business. It is also hugely important that the successful individual supports customer objectives; exciting and delighting customers and consumers is at the heart of our ways of working together. Being part of a successful RTM and national account team, the role of business development manager will ensure the consistent delivery of On Trade strategies whilst being open and adaptable to change. Proactivity, accountability and curiosity are also key behaviours.
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Next steps…

To apply for this opportunity, please click the view on our website button below to create your own recruitment account with us and submit your application. Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to shine and tell us exactly why this is the ideal role for you, and just why you the perfect candidate for us!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out! This role requires candidates to be able to demonstrate applicable rights to currently live and work in the UK

***no agency contact***

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Scope of Role and Responsibilities

The Business Manager role is responsible for a range of performance management including Key Performance Indicators, revenues and costs, business planning, resource planning, business analysis and compliance management. They work on behalf of the Regional Director and across Conservation and Policy, Audiences & Support and Financial Planning and Analysis directorates.

The role reflects the devolved emphasis within the NTS and ensures business units and regions are optimising their use of resources, revenue performance and delivering efficiencies. It has specific responsibility, under the leadership of the Regional Director, for the coordination, production and subsequent monitoring and assessment of business plans and developing and producing management information. The Business Manager will lead corporate governance and policy within the region.

Their key responsibilities cover the following areas:

Trading performance and customer insight; business analysis

Employment and payroll management

Market analysis (competitive, trends)

Business development appraisals (product, events, capital projects)

Cost analysis and appraisals (operating costs, supply, project, resources)

Resource planning (technical services, contractors, internal resourcing)

Project planning and appraisals (conservation and commercial)

Process analysis and continuous improvement

Business planning

Commissioning and appointments of contracted services

Management information and reporting within the Region/Group

Inventory planning and control: retail, foods services, property supplies.

The Business Manager ensures compliance with corporate governance and policy frameworks. This relates to areas such as schemes of delegation, procurement policies and practice, health and safety policy and general policies (technical, regulatory and statutory, risk management). The Business Manager is therefore a business unit performance management role and corporate compliance role and represents a key appointment in how devolved management is manifested in practice through regions. The Business Manager may have delegated responsibilities for operational management within properties.

Organisational relationships and management

Primary responsibilities for business planning and trading performance management, the role therefore requires substantial team activity, leadership and problem solving.

The Business Manager is the ‘custodian’ of policy, governance and compliance within the business unit, relating to a wide range of issues such as procurement, Health & Safety, Schemes of Delegation, general policy frameworks, planning legislation, and so on.

As a compliance and governance role, key relationships include Financial Planning and Analysis and Audience and Support directorate.

Property planning to deliver conservation and visitor strategies

Responsibility in coordinating and producing effective annual operating plans: fundamental to the Trust’s ability to deliver conservation and visitor strategies and provides a basis of continuous improvement and performance management across the properties.

High levels of familiarity with the nature and direction of each property is required.

Whilst decision-making and accountability for outcomes and results rests with the Regional Director, the Business Manager is central to devising plans and solutions and to ensuring plans and outcomes are assessed against their desired aims.

Stakeholder engagement

The nature of this role is such that it is a key external facing position with contractors, suppliers and partners.

Internally, Conservation and Policy directorate are also an important stakeholder group, with resource planning, technical advice and planning inputs essential.

Personally, the postholder seeks out and builds positive and productive relationships and acts as an external networker and advocate for NTS services.

Operational and business management

The Business Manager is part of the management team within each Region (Built) and will participate in general and operational management duties as required.

This extends to duty management, decision-making, compliance (e.g. H&S, contractor management) and representing NTS.

Health, Safety and the Environment

The Business Manager undertakes duties under the Health & Safety Policy and specifically for the effective operations of corresponding activity and environments.

Demonstrate effective oversight of H&S activities relating to all operations in the heritage environment, ensure operational practices reflect them and, guide and advise operational managers accordingly.

Reflect the Trust’s Health and Safety systems within activities and through active coordination of procedures in practice through operational staff and managers (Risk Assessment, COSHH, HACCP and RIDDOR reporting).

Demonstrate responsibility and accountability that all working practices are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, e.g. through efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Full-time (35 hours), permanent, based in Edinburgh
Salary £60,687 to £66,845 per year, plus civil service pension and other benefits

RBGE is a world leading botanical institute and international visitor attraction taking positive action for plants and people; from local communities across Scotland, to more than 40 countries around the world. Our priority is to tackle the biodiversity crisis and the climate emergency, and to support the conservation and sustainable use of biodiversity. Our work builds on our 354-year history as a scientific botanic garden and centre of education with internationally important botanical collections, and extensive international partnerships. Our four Scottish gardens – Benmore, Dawyck, Logan and ‘The Botanics’ in Edinburgh – comprise one of the richest plant collections on earth.

Your role will be to lead the Royal Botanic Garden Edinburgh’s public engagement activity including, communities, public events, family programming, art and exhibitions, and interpretation across its four gardens to ensure an impactful programme. Your role is key in developing and delivering strategies to engage diverse audiences, key stakeholders, and partners, raising awareness of our mission, connecting people to plants and generating income.

Bringing your creativity and passion for engaging audiences through innovative means, you will drive forward the engagement strategy and operations for RBGE Edinburgh, as well as through our three regional gardens. Sparking curiosity and bringing joy to engage audiences, connecting them with plants, nature, and the arts daily to make a difference to the biodiversity crisis and climate emergency.

A full job description and person specification for this role is available in the recruitment brochure on the RBGE website.

Applications are particularly welcome from racial and ethnic minority groups, and other protected characteristics who are underrepresented at RBGE.

To apply, please visit our website.

Closing date: midday (GMT) on 29 October 2024
Interview date: Interviews will be 14 November 2024

If you haven’t heard from us within 2 weeks of the closing date, please assume your application hasn’t been successful on this occasion. No recruitment agencies please.

We are Seeking an individual for a hands-on leadership role across two guest experience sites in Scotland (Elgin & Hawick). This leader will proactively manage the retail, guest experience, tour guides, coffee shop and kitchen teams to ensure a seamless guest experience whilst on site. They will drive and deliver exceptional VIP experiences and services to cater to high-net-worth clientele and very important guests.

This will be a hands-on role, with an expectation that this leader will be present on the shop floor during the working day to guide, lead and manage all team members.

This is a full-time, permanent opportunity which will require flexibility in weekly working days due to 7-day operations at sites. Salary is starting from £50,000 per annum dependent on experience.

Key Responsibilities:

Reporting to the Chief Commercial Officer (CCO) you will:

Lead and develop an industry leading guest experience across both sites, responsible for the in-store experience, customer journey, tours and hospitality teams
Lead teams including Elgin Retail, Guest Experience, Tour Guides, Elgin Coffee Shop, Elgin Kitchen, Hawick Retail & Coffee Shop
Lead, develop and nurture a winning retail team across both sites
Lead and develop a comprehensive hospitality team across front of house and back of house, ensuring service level is always exceptional
Responsible for standards and training across retail, tours and coffee shops
Lead a team to deliver high service level for VIP and High Net Worth Clientele
Take full responsibility and ownership of Guest Experience Profit and Loss (P&L) – accountable for the delivery of annual sales and profit targets for the Guest Experience division
Take a hands on/on the floor approach to management of in store teams, day to day operations and any issues that arise
Available day to day to guide, lead and nurture in store managers, supervisors and wider team
Work with Visual Merchandising (VM) leaders to ensure the in-store experience is representative of brand values and is always engaging and high level
Maintain and generate key reports on a daily, weekly, and monthly basis as necessary and present when/where needed
Be able to extract, manipulate and present data to senior management

About You

You will have:

Growth: Experience scaling a retail business unit through a 2–5-year plan
Team: Hands on experience in leading a winning team through change and transition to move the business forward
VIP: An ability to craft an industry leading experience for VIPs/High Net Worth Clients across retail, hospitality, tours and beyond
Brand: Experience in Luxury Retailing (Great understanding of Luxury Products and Luxury Brand Philosophy)
Retail: Expertise in building in-store retail strategies, enhancing and optimising store experiences to drive trade
Hospitality: Experience running front of house and back of house hospitality teams to deliver an exceptional coffee shop experience across both sites
Leadership: Exceptional understanding of Retail P&L Management and ownership of divisions commercial Key Performance Indicators

You will:

Engage people’s hearts and minds
Demonstrate personal humility & vulnerability
Put common good before self interest
Actively encourage connection and collaboration
Demonstrate courage to challenge and change
Listen, reflect and integrate diverse perspectives
Take responsibility for excellence & performance
Value expertise and sharing of knowledge

About Us:

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in the UK.

JOB PURPOSE
As a member of a team of Duty Leisure Managers you will lead, direct and supervise a team of subordinate leisure service staff and be directly responsible on a day-to-day basis for the effective and efficient delivery of a high-quality service.

To ensure, through service delivery standards, that the needs and aspirations of members of the community and visitors to Perth & Kinross are met and where possible exceeded.

DUTIES AND RESPONSIBILITIES
Operational Duties
Key Tasks
• To be directly responsible for the day to day operational management, service standards and performance, staffing complement planning and allocation of duties in respect of appropriate facilities and services to ensure the highest possible standards of customer care
• To constantly lead and direct the ‘front of house’ service team by example and maintain a constant high profile ‘front of house’ management team presence for staff, customers and key stakeholders through regular and planned interaction, research and consultation
• To undertake the allocation of staffing duties, performance and effectiveness monitoring, work practices and general supervision to ensure the highest standards of safety, service delivery, cleanliness (both internal and external) and customer satisfaction
• To be part of the emergency call out rota out with normal operating hours
• To ensure, the maintenance of any records that may be required to assist in the efficient operation of the centre or to meet the requirements of the Company, e.g. timesheets, emergency and alarms’ systems testing etc.

• To assist in daily operational tasks such as poolside duties, set ups, coaching and any other relevant delivery requirements

Financial
Key Tasks
• To be responsible, when necessary, for cash reconciliation and banking and to ensure the stringent application of the Company’s financial policies and procedures and financial regulations
• To maintain appropriate budget area responsibility within agreed authorised limits
• To contribute to the budget preparation process
• To contribute to the maximisation of income through service standards and development

Health and safety
Key Tasks
• To ensure day to day operational compliance with all appropriate operational procedures, Company guidelines, Acts of Parliament, Statutory Regulations, Codes of Practice etc.
• To contribute to the review of safe operating procedures and ensure that they are further developed and fully understood and implemented by all staff
• To ensure all new members of staff are given an induction and that, on a day to day basis, all staff enjoy a safe and healthy work environment and are issued with appropriate protective clothing
• To ensure that all accidents, incidents and dangerous occurrences are properly investigated and reported.
• To attend first aid cases and administer remedial treatment as required

Maintenance
Key Tasks
• To ensure through regular monitoring and inspections that all plant, equipment and building faults and maintenance works’ requests are processed timeously and correctly to minimise service disruption or deterioration
• To contribute to the monitoring of any maintenance works being undertaken within the Company’s facilities

Human Resources
Key Tasks
• To be directly responsible for the day to day operational supervision of all staff within the Company’s facilities and contribute to a positive staff welfare and development programme
• To be directly responsible for ensuring on a day to day basis the Company’s Human Resources policies and procedures are initiated and consistently adhered to, e.g. Sickness Absence, Disciplinary, etc.
• To assist in the recruitment, selection and induction of appropriate subordinate staff
• To ensure the consistent application of a comprehensive staff assessment, training and development programme to achieve the highest possible standard of service provision
• To ensure the maintenance of all required training records for subordinate operational staff
• To assist in the training of other Company staff as necessary

Programming, Marketing and Development
Key Tasks
• To contribute to the practical on site marketing and promotion of the Company’s activities, in conjunction with Company officers and in line with the Company’s Marketing and Service Plans
• To maximise the service potential through a proactive approach to all development activities in conjunction with the Company’s Development and other staff
• To represent the Company within appropriate groups e.g. user groups, project teams, etc.
• To contribute to the on-going review and further development of facility and service programmes to ensure maximum service benefit

Training
Key Tasks
• To attend regular staff training sessions, be they held in-house or externally

General
Key Tasks
• To ensure you are physically fit to carry out your duties at all times
• To carry our other reasonable duties as may be required
• Maintain confidentiality and observe data protection guidelines
• To undertake other related duties as may be required by the Company

About the Chocolatarium:

The Chocolatarium is one of Edinburgh’s best-loved visitor attractions, boasting a 98% 5-star rating from visitors! Located in Edinburgh’s historic Old Town, we are a chocolate-themed visitor attraction where guests can discover the wonders of chocolate through engaging tours. We also have a well-stocked gift shop filled with delicious treats and online chocolate store.

We are currently looking for a hard-working, organised, responsible, proactive, and friendly Assistant Manager to support the business in running the day-to-day operations.

Who We’re Looking For:

The ideal candidate is a brilliant communicator, warm and approachable, with a proven track record of delivering exceptional customer service, ideally in the visitor attraction sector. You’ll be confident in managing a small team, fostering a supportive working environment, and delivering an unforgettable experience for visitors.

While experience in chocolate is not essential, a passion for it certainly is! During your training, you will become an expert in chocolate, with ongoing opportunities to learn more about this fascinating industry. Don’t worry if you’re lactose intolerant or vegan, as long as you love chocolate!

Key Responsibilities:

Duty Manager Role: Take responsibility for the smooth running of the attraction in the absence of the Attraction Manager, including rota management and sickness cover
Guiding Tours: Lead and deliver fun, engaging, and informative tours that consistently earn 5-star reviews.
Tour Preparation & Cleanup: Set up for and tidy up after tours to ensure a smooth, professional operation.
Gift Shop Operations: Serve customers, maintain stock, and ensure the shop is always presented to the highest standard.
Customer Service and Managing Tour Bookings: Respond to customer email and social media inquiries, handle group and special event bookings, handle complaints, and ensure a high level of customer satisfaction.
Inventory Management: Help manage deliveries, orders, and supplies for both the tours and the gift shop.
Supervising, Training and Recruitment: Assist in recruiting, training, and managing a team of guides, fostering a supportive and positive team environment.
Strategy & Improvements: In time, suggest and implement new tour ideas and strategies to attract more visitors and enhance their experience.
Operations & Compliance: Ensure all staff follow company policies and maintain health and safety standards.
Depending on the interests and career goals of the successful candidate, the may be involved in other aspects of the business such as marketing, chocolateering or product development.

Essential Skills & Experience:

A brilliant tour guide with a proven track record of consistent 5-star reviews and passion for providing an unforgettable visitor experience.
Adaptable and flexible mindset, essential for working in a dynamic, growing company and positive, can-do attitude.
Ability to manage and support staff and willingness to take on responsibilities.
Ability to remain calm under pressure and troubleshoot tricky situations.
Computer literacy.
Ability to take on an on-site, full-time role (37.5 hours per week) that will include evening and weekend working.

How to Apply:

If you are ready for a new challenge and feel you have the right skills, experience, and passion for this role, we’d love to hear from you!

Please send your CV and a short covering letter to hr@chocolatarium.co.uk and complete the Assistant Manager Application Form on the Work for Us page of our website.

Summary

The National Trust for Scotland is passionate about Scotland’s heritage, we are here to make a difference to what makes Scotland so special. Brodick Castle, Gardens & Country Park comprises of gardens, woodlands and waterfalls, a grand baronial castle and estate, and Woodland café, park café, gift shop and holiday lets. Set in the picturesque town of Brodick on the Isle of Arran, Brodick Castle is Britain’s only island country park. This heritage site attracts visitors from far and wide so as Visitor Services Manager (VSM), you will be someone who enjoys a varied and dynamic working environment.

As Visitor Services Manager you will be responsible for supporting the operational leadership, optimisation of property facilities and services and the smooth running of the property, gardens and country park. Specific areas of responsibility include:

People Management of Staff and Volunteers.

Financial Sustainability.

The Conservation of the property and its contents.

Promotion of heritage related to the property.

Visitor enjoyment.

The National Trust for Scotland prides itself in visitor service excellence, therefore, the Visitor Services Manager will have a passion for customer service and visitor experience to ensure staff and volunteers exhibit high levels of service for our visitors. This extends to all areas of Brodick Castle, Gardens and & Country Park.

JOB PURPOSE

The Visitor Service Manager is a hands-on role, supporting the Operations Manager to ensure close collaboration between operational teams and central teams, namely, retail, membership, collections conservation and curatorial. The Visitor Services Manager has first line responsibility for all retail sales, admissions income, Food and Beverage sales, NTS membership and visitor data at Brodick Castle as well as the care for Brodick Castle and collections.

This includes supporting the Operations Manager to ensure the highest standard of service and experience is offered to our visitors through all responsible areas. The post holder will lead retail, hospitality/events and membership teams to exceed sales budgets through exceptional customer service training, merchandising, upselling and experiences. This role will also lead a team looking after the Castle and its collections, supporting the curator and conservator to ensure the highest standard of collections care is delivered and engage with our visitors through written and people led interpretation.

The Visitor Services Manager will ensure that all managed departments are safe, secure, clean and comfortable environments in which staff, students, and volunteers can effectively work, and visitors can enjoy. Weekend working is required, and the post-holder will be expected to work flexibly, taking time off in lieu, in accordance with Trust policy.

As a key member of the wider management team at Brodick Castle the role will work with the team to deliver an overall visitor experience strategy, promoting good communication across the property and a joined-up service provision. This role will be part of the property leadership team and will act as Duty Manager for the property on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Retail and Membership

You will be responsible for setting and achieving stretching budgets across visitor services departments as well as food and beverage/events and key KPI’s.

You will effectively plan and grow income and profitability as well utilising NTS tools to control costs.

You will develop business plans across visitor services departments, food and beverage, key KPI’s and castle/collections, ensuring teams have exceptional product knowledge and the skills to deliver amazing days out.

You will monitor results regularly and take necessary action to achieve budgets, working with central support teams when required.

You will create a great environment for your team of staff and volunteers to work.

You will develop and coach teams, driving strong performance through setting clear objectives.

You will lead a culture of amazing service and will monitor through regular reviews.

You will maintain the highest level of visual merchandising.

You will lead and advocate for a culture of amazing customer service and experiences.

HEAD OF UK SALES (SPECIALITY RETAIL): a business development and whisky expert, operating in this UK leadership role. Responsibility for leading and managing our speciality retail channel and assigned speciality retail team, helping to shape the UK Retail and UK On Trade strategy, ensuring consistent and successful delivery against all of our commercial aims and ambitions.

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***no agency contact***

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We appreciate and value your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Setting the scene

Our UK business is evolving and as part of our refreshed strategic plans, we now have an exciting opportunity for someone to join us in the role of Head of UK Sales (Speciality Retail).

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Our opportunity and ideal candidate

This role will report directly to our UK Commercial Director and will be responsible for leading our UK speciality retail channel and assigned speciality retail team. This role will help shape the UK Retail and UK On Trade strategy to ensure consistent and successful delivery against all commercial aims and ambitions.

We are looking for a highly commercial and innovative premium-prestige retail expert, with considerable whisky knowledge. The role will be wholly accountable for delivering continued and profitable distribution growth of our Fine & Rare portfolio, our Single Cask programme, as well as our core range of whiskies. This role will also be responsible for growing Fine & Rare operators who have a multi-channel approach, ensuring distribution into the On Trade, as well as into retail and eCommerce. Another key responsibility will be targeting high-net-worth-individuals through innovative brand marketing and authentic, passionate and commercially focussed customer engagement.

Having responsibility also for the direct line management of two regional sales managers, this role will effectively lead a high-performing team through progressive coaching and empowerment, also responding to and being proactive about, any developmental needs. The importance of working cross-functionally across the wider Ian Macleod business is exceptionally important, doing so with integrity, and demonstrating a passion and understanding of the needs of customers as well as our business and brands.

We are looking for someone highly skilled in negotiation and influencing, combined with a depth of character and strong commercial acumen, with the ability to effectively evaluate, interrogate and manage their own P&L. The successful individual will need to demonstrate strong senior level business expertise. Being able to effectively and efficiently hunt and farm their channel account base, ensuring the right commercial decisions are made, all will be a critically important part of this role. The ability to foster and develop ongoing authentic, extensive and highly effective relationships across premium and prestige operators will be essential, aligned to a breadth of understanding and support for customer objectives at the heart of our ongoing ways-of-working within the team and across the wider business.

We too are looking for someone who is curious, accountable and proactive, being able to continuously improve and seek out more effective and efficient ways-of-working, all with the ability to embrace and adapt to change.

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Next steps…

If after reading through, you feel that this opportunity lights a fire, then we would love to hear from you! Please remember that you will need to clearly demonstrate how your skills and previous experiences are a perfect fit to what we are looking for. If you have all of what we are looking for combined with a positive, fun and engaging personality and attitude, then do get in touch!

To apply for this opportunity, click the apply button below to create your own recruitment account with us and submit your application and CV. Along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! Your cover note is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out

***no agency contact***

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Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.