Reporting to the Visitor Centre Manager, the post holder will support the effective management of the Visitor Centre and its team, including direct line management of the Team Leaders and Distillery Guides. The role is key to ensuring quality, consistency, and excellence across all aspects of the Visitor Centre operation and the overall Tomatin visitor experience.
Management
The Glenturret Business:
The Glenturret Distillery, owned in partnership with Lalique – one of the world’s truly great luxury brands – is Scotland’s Oldest Working Distillery and is based in an incredibly beautiful location.
This is a unique luxury Scottish brand, with the hospitality business comprising of the two MICHELIN Star Lalique Restaurant, a busy tourist attraction and The Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.
Position Summary:
• Reporting to the Managing Director, the Operations Manager is responsible for delivering the daily operations of the tourism and retail offering at The Glenturret. This includes the performance of the Visitor Centre, retail shop, dram bar, Aberturret House and any tourism or hospitality related on-site events.
• Leading, motivating and developing the Tourism and Guest Experience & Events teams to deliver premium offerings/ services, encouraging the upselling of our products, whilst enhancing brand perception and awareness.
This role requires a growth mindset to strive for operational excellence and evolving our offering to remain at the forefront of whisky tourism.
Key Responsibilities / Accountabilities:
Operational Leadership:
• To define and develop a profitable long-term strategy for the tourism, retail and estate house offering at The Glenturret.
• Translate business strategy into clear operational plans, KPIs and performance measures.
• Drive continuous improvement across people, processes and systems.
• As a key member of the leadership team, work collaboratively with other senior managers to deliver the vision and ambition of our tourism and retail offering for The Glenturret.
Daily Operations:
• Lead the day-to-day operations, financial planning and reporting for the Visitor Centre, retail and tourism F&B offering on site.
• Drive the performance and profitability of the different business units to maximise the sales opportunities through monitoring performance, sharing insights and implementing innovative strategies for growth.
• Improve operational efficiency by challenging the status quo and implementing new processes and systems to reduce costs.
• Lead operational change initiatives to support growth and scalability.
• Work closely with the Brand team to ensure that the brand POS offering for the store is attractive, on brand and commercially successful.
• Motivate and encourage teams to deliver an exceptional customer experience and invest time to train and develop managers and wider teams.
• Implement a strong retail strategy to drive sales through the retail store and capitalise on having a high volume of whisky tourists on site.
• Maintain a professional relationship with key tourism and booking partners.
• Facilitate the processing and dispatching of e-commerce orders via the Visitor Centre and retail team and responsibility for managing partner logistics and shipping partner service options, pricing and agreements.
• Continued development of Aberturret House interiors and guest requirements.
• Support for Facilities’ on-site developments and site planning- interiors and design focus.
• IT support across various platforms:
Callswitch One
SevenRooms
Till Systems
Shopify
Merchant Services
People Leadership:
• Lead, motivate and develop the Tourism and Guest Experience teams.
• Implement performance management, training and succession planning.
• Foster a positive, accountable and safety-first culture.
Financial & Commercial Management:
• Manage operational budgets, cost controls and efficiency initiatives.
• Monitor stock-related costs, write-offs and margin impact.
• Provide accurate operational performance reporting to the Managing Director.
• Work closely with Finance and Brand/ Sales to support commercial objectives.
Key Relationships:
INTERNAL:
– Managing Director
– Tourism Team
– Guest Experience & Events Team
– Brand Team/ Commercial Team
– Hospitality Team
– Production Team
EXTERNAL:
– Tourism and booking partners
Role Requirements:
Experience – Essential:
– Proven experience in an Operations Manager or senior operations role in a hospitality or tourism setting.
– Experience in running multiple business operations and a solid understanding of the tourism/ visitor attraction landscape in Scotland.
– A senior profile and mature approach to gain respect and credibility, with excellent team management and the ability to inspire and motivate to support high-performance in teams.
– Excellent financial and commercial acumen, organised and calm under pressure.
– Innovative and dynamic to drive and implement new ideas.
– Excellent leadership, communication and problem-solving skills, adapting for a broad range of different stakeholders.
Experience – Desirable:
– Operating knowledge of Lightspeed/ Shopify or similar systems
– Experience supporting operational scale and business growth
NOTE: This job description is not intended to be all-inclusive. The responsibilities associated with this job will change from time to time in accordance with the business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.
To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.
Closing date for applications is Sunday 8th February 2026.
Abbotsford, the home of Sir Walter Scott, is one of Scotland’s most important heritage sites and easily accessible from Edinburgh by road and rail. Now cared for by an independent charity, we are seeking an exceptional individual to lead our historic collections and built heritage care, our visitor storytelling, and our community programmes.
In this interesting and varied role you will be responsible for the Trust’s heritage responsibilities, overseeing achievement of Museum Accreditation, as well as the further development of exceptional visitor storytelling experiences. If you also have some experience of volunteering and educational visits in a similar organisation, that will be an advantage. Overseeing a team of five, and working closely with the fundraising team to achieve your objectives, you will be a key member of our management team. As a small charity run by staff and volunteers, you should be personable and flexible in your approach to others, and be prepared to be bitten by our passion for Scott and Abbotsford.
Full time at 35 hours a week, salary of £38,311 per annum plus benefits, including 34 days annual leave.
You will be responsible for the operational delivery of the visitor experience at The Hill House and Geilston Garden. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
To be responsible for instilling, monitoring and reporting a Health & Safety culture across the properties, ensuring the team work within the Trust’s policies and procedures to reduce the risk of incidents and accidents to volunteers, employees and visitors.
Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure the finances are sustainable within the context of the wider property budgets.
Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the heritage experience as well as the retail and catering departments.
Driving the visitor services experience at the Hill House and Geilston to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
To develop and deliver an engaging, financial sustainable and diverse events programme across both sites.
To deliver a high-quality holiday let experience at Geilston Garden. To ensure the booking, stay and turnover of guests is delivered and maintained to the highest standard.
Responsible for the sourcing, onboarding and management of contractors on site whilst adhering to the Trust’s policies and procedures.
Ensure high standards of presentation across the property, working with other departments to ensure the delivery of the property business plan.
To assist the Regional Conservator and Curator to maintain and deliver the highest standards of conservation care to the properties interiors and collections by managing and monitoring the collections care team and ensuring all relevant policies and procedures are adhered to.
Taking responsibility for the security of the buildings, emergency procedure implementation and the opening and closing of the sites.
Duty Management responsibilities and providing relief cover as required
This role is one for which the duties, responsibilities and accountabilities require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland, as this role involves regulated work with children.
The Partnership Development Coordinator will strategically build bridges between NMMS and a wide range of external stakeholders – including communities, local and national organisations, businesses, and education providers – in order to expand the museum’s networks, create opportunities for collaboration, and support organisational sustainability.
This role is about building capacity, partnerships, and pathways that enhance NMMS’s programming, income generation, and impact, ensuring activity is aligned with the museum’s Masterplan and Three-Year Business Plan.
This role is funded by the National Lottery Heritage Fund.
More info, the full job description and details how to apply can be found on our website https://nationalminingmuseum.com/job-vacancies/
Join our team as the Evening Duty Manager at The Real Mary King’s Close.
The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.
We are currently recruiting for an Evening Duty Manager to join our team on a fixed term basis. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.
Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.
We are looking for someone that has a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times.
You will have a flair for guest service, strong communication skills, and a friendly attitude towards colleagues and guests. The flexibility to work weekends and bank holidays is also essential.
In return, we will invest in your career.
We offer a salary of £28,600pa
Plus:
Mental health first aiders on site as well as access to 24/7 Employee assistance program
Free breakfast club
Wellness committee – monthly wellness events for team
Continued training for personal development
ASVA passes
Matching the Real Living Wage Foundation
Discounts in retail and café offering
LGBT+ friendly workplace
Plus additional benefits as part of the Continuum Attractions team…
Contract: 35 hours per week available. Fixed Term (March 2026- November 2026) Weekends & Bank Holidays included.
This role is late nights only – finishing time would be 11:30pm. Shifts would mainly be 4:30pm – 11:30pm.
Salary: £28,600pa (to be reviewed in 2026 pay reviews in 1st quarter).
View full the full job description on The Real Mary Kings Close website.
If you think this is the perfect job for you send your CV and covering letter to –
recruitment@continuumattractions.com
We look forward to reviewing your application!
Head of Accommodation & Commercial Performance
Contract: Full-time, permanent
About Lost Shore
Lost Shore is Europe’s largest inland surf destination, combining world-class waves with accommodation, food & drink, and events. We’re building a true surf resort experience — not just a surf session, but a full stay, community, and destination. As we grow, accommodation is becoming a critical part of our commercial success, and we’re now looking for someone to take real ownership of this area of the business.
The Role
This is a commercial hospitality role, not just an operational one. You will be responsible for driving occupancy, optimising pricing, improving the guest journey, and working with marketing, surf, events, and F&B teams to turn stays into a core revenue stream. You’ll have genuine influence over performance and how the accommodation product is positioned and sold.
Key Responsibilities
Commercial & Revenue Performance
– Own accommodation occupancy, ADR and revenue targets
– Manage all booking channels (direct, OTAs, group bookings)
– Develop and manage pricing and yield strategies by season and demand
– Create and optimise stay packages with surf, events, and food & drink
Marketing & Distribution
– Work with the marketing team to ensure accommodation is clearly promoted
– Improve OTA listings, photography, descriptions, and guest communications
– Develop group, corporate, and event-related stay opportunities
Guest Experience & Operations
– Oversee check-in, guest communication, and on-site experience
– Work closely with housekeeping and maintenance to protect standards
– Monitor reviews and feedback and lead improvements where needed
Leadership & Collaboration
– Support and coordinate accommodation-related staff and supervisors
– Work cross-departmentally to align capacity, demand, and guest experience
What We’re Looking For
– Experience in hotels, hostels, resorts, serviced apartments, or similar
– Strong commercial mindset — comfortable with targets, data, and pricing
– Confident working across operations and marketing
– Proactive and innovative, able to identify and seize opportunities
– Organised, proactive, and guest-focused
– Excited by experience-led hospitality, sport, or destination venues
Revenue management experience is a huge plus, but attitude and commercial thinking matter just as much.
Why Join Lost Shore?
– Unique opportunity to shape and grow a standout accommodation product
– Real ownership and responsibility for commercial performance
– Dynamic, ambitious business with strong brand potential
– Work in an exciting surf, sport, and lifestyle-led environment
How to Apply
Send your CV and a short note explaining why this role interests you and what you would bring to Lost Shore.
**Those progressing to the next stage may be contacted before the closing date, so we encourage you to apply early**
Contract: Full time (37.5 hours per week)
We’re looking for a Manager – Fundraising & Projects to help deliver Dundee Science Centre’s mission of making science accessible and inspiring our communities to explore and connect with science.
In this role, you will:
• Support fundraising across private, public, research, and philanthropic sectors
• Build and manage strategic partnerships that support our mission
• Deliver key projects aligned with our Strategic Plan 2025–2030
• Support the growth of our STEM engagement programmes
• Play a key role in celebrating our 25th anniversary
• Help strengthen the Centre’s long-term sustainability
You’ll help us to:
• Increase our reach and impact
• Raise our profile locally and nationally
• Maximise social, economic, and environmental benefits for our communities
If you think you’d be a great fit for this role, we’d love to hear from you!
JOB PURPOSE
This is an exciting and dynamic leadership role, offering the opportunity to shape the future of one of Scotland’s most treasured landscapes.
As Head Ranger and Property Manager, you will be responsible for the delivery of the Ben Lomond vision and management plan. Acting as the first point of contact and main local representative, you will embody the values of the National Trust for Scotland in this area. As a strong communicator and team leader, you will inspire trust and confidence in the organisation and its objectives. You will manage and motivate staff and volunteers, drive activities that keep the National Trust for Scotland at the forefront of upland conservation management and visitor engagement.
A key part of your success will come from building strong relationships with local stakeholders and being a voice for the Trust in conservation and management of this popular landmark.
In addition to estate management, you will also oversee the commercial operations of the Ardess bunkhouse and wider team working across the site.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Management of Ben Lomond, the islands of Bucinch and Ceardach ensuring the conservation and enhancement of their significant natural and cultural heritage.
• Maintain and develop visitor infrastructure such as paths, car parks and interpretation in effective and safe condition.
• Manage the Ardess Bunkhouse as a commercial venture and as a volunteer base for work programmes.
• Oversee and deliver visitor engagement to ensure their visits are as inspiring, memorable and accessible.
• Plan, manage and deliver the operational budgets, maintaining full compliance with legal and Trust requirements.
• Strengthen financial sustainability through assessing and monitoring costs, identifying efficiencies and developing new opportunities for income.
• Lead and support the site team, currently including Ranger, Property Secretary/Cleaner/Housekeeper, Seasonal Ranger, Seasonal Visitor Services Assistant and volunteers.
• Build and maintain good working relationships with partners and stakeholders including LLTNP, NatureScot, graziers and licensees, neighbouring landowners and the local community.
• Promote wider understanding of the Trust’s work and the value of supporting its mission
• Respond to out of hours call outs for the Ardess bunkhouse as required.
• Recruit, induct, develop, motivate, and performance manage staff and volunteers to ensure they are equipped and motivated to undertake their duties to the required Trust standards, while maintaining staffing budgets.
• Instil a Health & Safety culture across the property, ensuring the teamwork within the properties’ ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Ensure the Trust’s core aims are achieved namely, conservation, access and memorable visitor experiences for all visitors.
• Support the Operations Manager to develop and foster local-level stakeholder and client relationships specific to the properties.
• Ensure that lifelong learning is developed and promoted at the property through the visitor experiences we offer.
• Raise the profile of the property through local, regional and national marketing initiatives and social media.
• Take responsibility for building security, opening/closing procedures, emergency procedure implementation, duty management, and providing relief cover as required.