Management

About Us

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities and services, from boating, and mooring, paddling, walking and wheeling, to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

About the Role

We currently have an exciting opportunity for a Visitor Experiences Manager – Boat Teams to join our Destinations team in Falkirk. You will lead and manage visitor-facing operations at The Falkirk Wheel, ensuring safe, high‑quality experiences, effective team performance and commercial success across tour boats, holiday hire and support associated visitor service functions.

The role is offered on a permanent basis, working 5 days out of 7, 35 hours per week.

Primary responsibilities of the role:

Operational & planning lead for Tour Boat & Hire boat departments.
Meet all MCA requirements & retain passenger certificate.
Work closely with mechanics to plan proactive maintenance and rectify and unscheduled repairs with minimum disruption to the service.
Ensure delivery of operational standards, routines, procedures and escalation routes.
Lead on‑the‑day decision making and service recovery for Tour & Hire Boats.
Coach managers and frontline teams to maintain high service levels.
Deploy staff efficiently in line with visitor demand.
Actively manage flexible payroll and resource allocation.
Ensure compliance with H&S, food safety, marine and statutory requirements.
Lead audit preparation, operational inspections and corrective actions.
Drive continuous improvement of SOPs, digital tools and operational processes.
About the Reward

This role offers a progressive starting salary of £41,264 (£42,709 from April 2026)(Band E) plus 11.25% Variable Hours allowance.

Scottish Canals offer a generous annual leave entitlement of 32 days, plus 6 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

About You

Qualifications and knowledge required:

Degree‑level qualification in tourism, hospitality, business or equivalent operational delivery experience in a customer facing environment.
H&S external training such as IOSH Managing Safely.
Visitor attraction, leisure or hospitality operational knowledge.
Health & Safety, and operational compliance frameworks.
Operational digital systems such as EPOS and workforce planning tools.
Technical knowledge related to passenger and crew safety.
Managing operational and capital budgets.

Skills and experience required:

Strong operational leadership and people management.
Excellent customer service and service‑recovery capability.
Strong organisational skills, prioritisation and problem solving.
Ability to analyse operational performance data.
Effective communication and cross‑departmental coordination.
Significant operational leadership experience in a visitor‑facing environment.
Managing large multi‑disciplinary teams.
Delivering operational standards and compliance.
Working in fast‑paced, high‑volume environments.
Demonstrable track record of delivering commercial income growth.

Qualities & abilities required:

Commitment to continuous improvement and safety.
Strong customer‑focused mindset.
Good problem solver

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Full-time and Fixed Term to 31 March 2030
Salary £37,614 – £41,138 per annum
Plus generous benefits and hybrid / flexible working

About the role

We are delighted to announce a new opportunity for a Senior Registrar to join our Collections Management team. This role will play an important part in helping to lead the delivery of our ambitious international touring exhibitions programme, enabling works from Scotland’s national collection to be shared with audiences around the world.

You may already be a Senior Registrar, or a Registrar looking to take the next step in your career. However, you must have hands-on previous experience of delivering international touring exhibitions involving artworks and cultural objects.

We are looking for someone who can take initiative and work autonomously while ensuring managers and colleagues are kept appropriately informed of progress and issues. You’ll be confident managing complex projects and problem solving. You will work with a wide range of stakeholders across the organisation, and external partners. Therefore, the ability to build effective working relationships and communicate clearly is essential. You will play a key role in ensuring the touring exhibitions are delivered safely, efficiently and to the highest professional standards.

About the Touring Programme

National Galleries of Scotland is launching an ambitious international touring programme contributing to our aim to make art work for everyone. This new initiative builds on past touring success and increases opportunities for the collection to be shared with audiences across the world. The touring programme is also part of our strategy to grow our income to ensure our future financial sustainability.

Work has already begun and we are now recruiting a number of posts from May 2026 to support taking the touring programme forward. The programme will run initially to 31 March 2030. The success of the initiative will determine next steps for both the programme and the team supporting it.

You will help to deliver this ambitious new initiative. This is an excellent opportunity for a results-driven individual to demonstrate their impact and contribute to shaping the success of the programme.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Educated to degree level or equivalent in an arts-related subject.
– Proven experience developing and delivering international touring exhibitions comprising artworks and cultural objects.
– Knowledge and practical application of national and international sector standards, legislation, and best practice in touring exhibition delivery.
– Understanding of contemporary principles and practice in collections management.
– Practical experience of the application of risk management in relation to art collections, in particular the Government Indemnity Scheme (GIS), international indemnity schemes, and insurance along with awareness of the implications to organisational activities.
– Knowledge of collection data standards and principles around due diligence and spoliation.
– Strong project management skills with the ability to develop, manage, and evaluate costed projects.
– Excellent communication and negotiation skills, able to work with colleagues and external stakeholders at all levels.
– Tactful, diplomatic, and culturally sensitive. Ability to be a successful ambassador for the organisation both nationally and internationally including travelling nationally and internationally as required.
– Ability to negotiate within and outside the organisation, maintaining excellent relationships with stakeholders whilst pursuing the organisation’s interests.
Good IT skills (basic to intermediate) using MS Office (Word, Outlook, Excel, Teams, and SharePoint). Understanding how these link to a multifunctional collections management system.

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Monday, 30 March 2026.

JOB PURPOSE
The National Trust for Scotland is passionate about Scotland’s heritage; we make a difference to what makes Scotland so special. The role is based at Brodie Castle and Estate. Brodie Castle, Garden & Estate comprises: Grade A-listed 16th century tower-house with 17th, 18th and 19th century additions, the Playful Garden, a significant collection of paintings and furniture, and a 75-acre estate of designated historic designed landscape which holds policy woodland, a large pond and the famous Brodie Daffodil Collection. It maintains strong links to the Brodie family, whose ancestral seat this was for its entire history. The buildings and grounds are open to the public all year round and are supported by multiple catering facilities within the Castle and Playful Pavilion, two gift shops, the Stables conference centre and holiday. Brodie also hosts weddings, private hire functions and year-round events.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• A formal qualification at NVQ/ SVQ Level 2 in amenity horticulture supported by knowledge and a minimum of 2 years practical work experience in a heritage or amenity garden context.
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training.
• Current driving licence valid for driving in the UK.
• Formal machinery certifications, i.e., Ride on mowers, tractors, chainsaws etc or willingness to be trained.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden and estate e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.
• Contributing to the management, conservation, and development of the garden and estate by plant propagation, cultivation, production of seed and the inputting of appropriate plant records on IRIS database and labelling were directed by the Garden and Estate Manager or Assistant Head Gardener.
• The ability to work individually or as part of a team across a wide range of activities across the garden & estate including hedge cutting, strimming & brush cutting, tractor/ATV driving, chipping & spraying.
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks.
• Fostering positive relationships with visitors, local communities and other organisations and promote the work of the Trust when & were appropriate.
• On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs and the appropriate standard of work, and gain benefit/satisfaction from their activities.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager / Property Management team.
• On occasion, contributing to the review and development of operational workplans for the gardens.
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures. This will include timely completion of HAVS, spraying records and attendance of annual health monitoring.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
• Practical experience in general amenity or heritage gardening ideally in a garden open to the public.
• Demonstrable skills in plant husbandry, particularly trees, shrubs, climbers, herbaceous plants, turf culture and pruning techniques.
• Sound demonstrable plant knowledge and identification skills.
• Sound knowledge of basic tool and machinery use and maintenance and a wiliness to expand this.
• Good practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
• Excellent interpersonal and communication skills; confident in interacting and dealing with the garden & estate team and a wide range of people; and able to represent the Trust.
• Good organisational and time-management skills – including the ability to prioritise work where necessary and the ability to work using own initiative, in the absence of direct line management.
• A high eye for detail and finish, quality standard and best practice.
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning, management of online forms and a wiliness to use this.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same.
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience of tree inspection processes and/ or arboriculture practices or willingness to undertake training.
• Current First Aid certification (or willingness to train and use).
• Experience of working in a mixed team that includes short-term/seasonal staff and/or volunteers.
• An appreciation of Scottish garden history in a general context.

DIMENSIONS AND SCOPE OF JOB
People Management
• Not a line manager but will, on occasion, supervise volunteers and staff under instructions from Garden and Estate Manager or Assistant Head Gardener.
• Will work closely with other property colleagues and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens.)
• Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management
Not a budget-holder but will be expected to take into consideration efficient use of resources for impact on the garden budget.

Tools/equipment
• Will be a user of driven vehicles such as ride-on mowers and tractors.
• Will be a frequent user of powered tools such as chainsaws, mowers, strimmer’s, hedge-cutters, and, have a curiosity to further this.
• Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.
• Will be an frequent user of IT equipment & role specific systems such as IRIS BG database, online holiday booking forms, expenses etc.

Contract Type: Temporary – 12 months fixed term contract
Grade: FC06
Salary: £30,691.29 – £33,732.26
Hours: 36 hours per week
Location: Lochgelly Centre, Lochgelly
Job Reference: ON000601

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as an Assistant Venue Manager within our Lochgelly Centre. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key front facing figure, responsible for the promotion of all services within Lochgelly Centre and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe. As a member of our Operations Management team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience.

This is a full time post, and your days and hours of working will flex to meet the business needs and will include weekend and evening working on a rota basis.

You can view the full job spec on our current vacancies page on our website.

About You

You’ll be an experienced people manager who enjoys being hands on within a busy and diverse venue. You’ll be approachable and enjoy supporting colleagues, contributing positively and demonstrating warmth, patience and professionalism in dealing with the public. You’ll enjoy engaging with community and stakeholders making sure Lochgelly Centre is a relevant and welcoming venue. You will foster a positive, inclusive, and collaborative team culture. You’ll have an awareness of Health & Safety and Compliance in the workplace and an understanding of cash handling and administration. You will have strong IT skills and the ability to plan through results tracking and strategic thinking, assisting the Venue Manager with reporting and record keeping.

How to Apply

If you would like to find out more information about this role before applying, please contact Debbie Kelly, Venue Manager for an informal chat.

When you’re ready to apply, please complete our application form and equal opportunities form  on our current vacancies page on our website.

The closing date for applications is 12 noon Thursday 2 April 2026.

Interviews will take place week commencing 6 April 2026 at Lochgelly Centre.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Contract Type: Temporary – 12 months fixed term contract
Grade: FC06
Salary: £30,691.29 – £33,732.26
Hours: 36 hours per week
Location: Rothes Halls, Glenrothes
Job Reference: ON000600

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as an Assistant Venue Manager within our Rothes Halls venue. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key front facing figure, responsible for the promotion of all services within Rothes Halls and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe. As a member of our Operations Management team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience. This is a full time post, and your days and hours of working will flex to meet the business needs which will include weekend and evening working.

You can view the full job spec on our current vacancies page on our website.

About You

You’ll be an approachable people manager, supporting colleagues and contributing positively to a team environment. A customer service mindset is essential, demonstrating warmth, patience, professionalism in dealing with the public and have a passion for providing excellent customer service and visitor experience. You’ll enjoy engaging with the community and stakeholders making sure Rothes Halls is a relevant and welcoming venue.

You will foster a positive, inclusive, and collaborative team culture. You’ll have an awareness of Health & Safety and Compliance in the workplace and an understanding of cash handling and administration. You will have strong IT skills and the ability to plan through results tracking and strategic thinking, assisting the Venue Manager with reporting and record keeping.

How to Apply

If you would like to find out more information about this role before applying, please contact Jackie McKenzie, Venue Manager for an informal chat.

When you’re ready to apply, please complete our application form and equal opportunities form  on our current vacancies page on our website.

The closing date for applications is 12 noon 26 March 2026.

Interviews will take place week commencing 30 March 2026.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Eden Scott is delighted to be working with Balmoral Estate & Castle, the Highland home of the Royal Family.

Nestled in the heart of the Scottish Highlands, Balmoral has been the cherished home of the British Royal Family since 1852, offering visitors a unique glimpse into royal life surrounded by breath taking Highland landscapes.

The Estate welcomes visitors offering wonderful experiences for all. From a chance to explore the stunning gardens to strolling through the estate grounds and relaxing with a delicious coffee in hand.

With a wide range of attractive experiences, they are proud to be a top attraction for locals and visitors to Scotland from all over the globe alike, with opportunities for all ages and abilities. From the highly exclusive Interior tours of the Castle, Land Rover Expedition tours with one of their Rangers, to a round of Golf with friends and space to relax in their onsite restaurant. Visitors can end their day browsing the carefully curated gift shop with a range of exclusive items to take home as a memory of their time at Balmoral.

A rare opportunity to shape the visitor experience has arisen as Balmoral is now seeking an exceptional Visitor Enterprise Manager to lead their vibrant visitor operations and help determine the future of this very special destination. This full-time senior role offers an extraordinary blend of leadership, creativity and operational responsibility within a breathtaking environment.

As Visitor Enterprise Manager and reporting to the Resident Factor, you will be the driving force behind all elements of the Balmoral visitor experience. From overseeing the seasonal opening of the grounds, gardens and exhibitions, to managing their diverse visitor enterprises, including retail, catering, ten holiday cottages and safari tours. You will collaborate with the estate golf club to optimize the 9-hole golf course and the sporting department in connection with the three fishing beats on the River Dee.

This is a role for a dynamic, highly experienced attraction manager who thrives in a varied environment and enjoys working with people, heritage, nature and business operations in equal measure.

What You’ll Lead
• People & Culture: Recruit, train and inspire the permanent and seasonal teams to deliver outstanding service across all visitor touchpoints.
• Customer Excellence: Maintain the estate’s prestigious Visit Scotland 5 star rating for grounds, gardens and exhibitions, and 4 star rating for holiday cottages.
• Sustainability Leadership: Uphold best practice in sustainable tourism and retain the estate’s Gold Green Tourism status.
• Retail & Catering Performance: Oversee in-house retail outlets and catering to achieve excellence and deliver strong financial performance.
• Safeguarding: Ensure the highest standards of safeguarding across all visitor areas and activities, embedding safe, responsible and proactive practices throughout the estate.
• Financial Management: Manage and maximise revenue and capital budgets while safeguarding quality standards.
• Creative Development: In association with the Royal Collection Trust, Produce engaging exhibitions in the Stable Area and Ballroom each year.
• Marketing & Digital: Lead marketing activity, including website development and social media channels, to grow the Balmoral visitor offer.
• Events: Design and deliver an annual events programme and play a key role in the success of RunBalmoral.
• Heritage & Safety: Respecting the wishes of His Majesty, balance tourism and heritage and oversee all Health & Safety and licensing requirements.
• Reporting & Representation: Produce monthly operational reports and represent Balmoral within the local and national tourism community.

What You Bring
• Strong experience at a high level within the visitor economy / tourism sector
• Proven leadership in attraction or enterprise management
• Demonstrable expertise in budget management and commercial delivery
• Skilled in project management, organisation and delegation
• HR and people management experience
• A commitment to delivering exceptional and consistent experiences

Working at Balmoral means becoming part of a unique heritage landscape, a dedicated team, and a visitor experience enjoyed by guests from around the world.

This is a rare opportunity to take on a high impact role that blends tradition, innovation and natural beauty.

This role offers an excellent competitive salary with accommodation and significant company benefits.

Eden Scott is dealing exclusively with Balmoral on this vacancy, so to be considered for this unique opportunity, please submit their CV online and for an informal please call Sally on 07776 662506 or email sally.rae@edenscottt.com

Closing date is Tuesday 31st March 2026 at 5.00pm

Job Purpose
The Facilities VSM reports directly to the Operations Manager having a hands-on, practically focused role which supports the Operations Manager with close collaboration between the Castle and central teams, as well as interdepartmentally on site. The Facilities VSM has first-line responsibility for the supervision of all services and maintenance that support the core business at Brodick Castle. They will ensure that all managed departments are safe, secure, clean and comfortable environments in which the Team, students, and volunteers can effectively work, and visitors and tenants can enjoy. Achieving this by using best practices to improve efficiency, reduce operating costs and improve visitor enjoyment.

This includes supporting the Operations Manager to ensure the highest standard of service and experience is offered to our visitors. The Facilities VSM will lead a high standard of operational safety, security and presentation at Brodick Castle, additionally overseeing the maintenance of tenanted properties as well as other areas such as, but not limited to, the café and Isle and be Wild play park. They will also support the Operations Manager in monitoring, maintaining and using the maintenance equipment and utility budgets in the most efficient manner.
Some weekend work is required, including supporting events throughout the year and out-of-hours calls. The Facilities VSM will be expected to work flexibly, taking time off in lieu if required, in accordance with Trust policy. As a key member of the wider management team at Brodick Castle the Facilities VSM will work with the Management Team to deliver the visitor experience strategy, promoting good communication across the property and a joined-up service provision. This role will be part of the property leadership team and will act as Duty Manager for the property on a rota basis.

Key Responsibilities and Accountabilities
• Effective management of planned and preventative maintenance, ensure property and team compliance is met and adhered to as well as utilising NTS tools to control costs.
o Areas included but are not limited to: water treatment plants, PAT testing, gutter clearance, roof checks, drainage clearance, heating systems etc.
• Ensure services are maintained and monitored appropriately with regular meter readings and preventative maintenance.
• Support the development of business plans for the maintenance and renovation of buildings and services across the estate, including new and innovative ways of implementing green energy and environmental management.
• Lead H&S audits, insurance inspections, insurance compliance tracking and record keeping for properties within our estate.
• Be focused on the security of both the buildings, collections and Team by ensuring security systems are checked, updated and maintained regularly.
• Ensure all areas are safe and any incidents/accidents are reported, and health and safety concerns are reported to the Operations Manager.
• Ensure risk assessments/activity procedures are reviewed regularly, in place and adhered too including the management and issue of correct PPE.
• Be responsible for the procurement and supervision of contractors and surveyors to site including investigating the addition of new trades suppliers to our portfolio where necessary.
• Monitor energy data regularly and take necessary action to maintain budgets, working with central teams when required.
• Provide emergency support for the Duty Manager developing their understanding of the properties key systems including heating/lighting, fire and security, water and sewage systems.
• Have access to shared vehicles and be responsible for carrying out vehicle checks and maintenance.
• You will work under your own initiative to plan and priorities maintenance using effective strategies to ensure consistent standards of quality.

About the Role
The Chocolatarium is a small business with around 20 staff, and you will join a management team of two managers and the business owner working together to run the attraction.
This is a varied and responsible role, ideal for someone keen to develop experience across multiple areas of management in a dynamic tourism and visitor attraction environment, with the opportunity to build a broad range of management skills within a growing business.
The ideal candidate is a brilliant communicator who is warm, approachable, and highly organised, with a proven track record of delivering exceptional customer service, ideally, but not necessarily, within the visitor attraction sector.
You will be confident directing and managing staff, setting clear expectations, and maintaining a supportive but accountable team environment while ensuring visitors enjoy an unforgettable experience.
As Assistant Manager, you will be trusted to take responsibility for operational leadership during your shifts, ensuring the attraction runs smoothly and maintaining high standards across the team.

For a full job description and how to apply, please visit the Work With Us page of our website.

Fixed Term Contract (18 months), full-time (35 hours), based in Edinburgh.

The Royal Botanic Garden Edinburgh is a world leading centre for plant science, conservation, and public engagement, with a strong commitment to inclusion, sustainability, and collaboration. We are seeking a Project Manager – Capital Projects to play a key role in supporting the successful delivery of the Edinburgh Biomes programme, our annual capital projects, and in helping to shape the future of our unique estate.

Reporting to the Programme Manager and working closely with colleagues, consultants and external partners, this role supports the coordination of design, procurement, and delivery activity across a diverse portfolio of projects. You will help ensure projects are well governed, safely delivered, and aligned with organisational priorities, contributing to clear reporting and effective decision making throughout the project lifecycle.

The role involves building positive working relationships with a wide range of stakeholders, supporting inclusive communication, and contributing to presentations and reporting for senior leaders and governance groups. You will work collaboratively across teams, helping to share information, standardise approaches, and support continuous improvement in project management practices.

This is an opportunity for someone who enjoys working in a collaborative environment and values detail, organisation, and proactive problem solving. We welcome applicants from a range of backgrounds who can demonstrate relevant experience and transferable skills, and who are motivated by contributing to meaningful projects with long term public and environmental benefit.

Closing date: Midday (GMT) on Thursday 19 March 2026
Interview date: TBC

For more information including job description, person specification and to apply, please visit our website.

JOB PURPOSE
You will be responsible for the operational delivery of the visitor experience at The Hill House and Geilston Garden. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• To be responsible for instilling, monitoring and reporting a Health & Safety culture across the properties, ensuring the team work within the Trust’s policies and procedures to reduce the risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure the finances are sustainable within the context of the wider property budgets.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the heritage experience as well as the retail and catering departments.
• Driving the visitor services experience at the Hill House and Geilston to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• To develop and deliver an engaging, financial sustainable and diverse events programme across both sites.
• To deliver a high-quality holiday let experience at Geilston Garden. To ensure the booking, stay and turnover of guests is delivered and maintained to the highest standard.
• Responsible for the sourcing, onboarding and management of contractors on site whilst adhering to the Trust’s policies and procedures.
• Ensure high standards of presentation across the property, working with other departments to ensure the delivery of the property business plan.
• To assist the Regional Conservator and Curator to maintain and deliver the highest standards of conservation care to the properties interiors and collections by managing and monitoring the collections care team and ensuring all relevant policies and procedures are adhered to.
• Taking responsibility for the security of the buildings, emergency procedure implementation and the opening and closing of the sites.
• Duty Management responsibilities and providing relief cover as required
• This role is one for which the duties, responsibilities and accountabilities require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland, as this role involves regulated work with children.

Department specific – visitor services

• Managing visitor-related buildings and facilities (e.g. retail and admissions building, catering area, holiday accommodation).
• Ensuring the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
• To ensure the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens
• Adhering to the sale of alcohol legislation, being a Premises Manager.