Management

Eden Scott is delighted to be working with the National Trust for Scotland (NTS) who have a new vacancy across the beautiful and outstanding area of the Highlands and Islands of Scotland.

The structure of the Highlands and Islands region includes 26 properties including 11 islands and a mix of natural and built heritage key mainland properties.

This NTS area covers 35,000 ha of land, including key countryside properties of Ben Lawers, Glencoe, Kintail and West Affric, Balmacara and Torridon, five National Nature Reserves, 5192 archaeological sites and 45 ancient monuments, as well as protected seabird habitats.

My client is seeking to appoint an Operations Manager – Culloden Cluster.

This is a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the property operating business planning process (working with the Property teams and Business Manager for the region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

The post will be based at Balnain House, Inverness with line management responsibility for Abertarff House in Inverness, Culloden Battlefield and Hugh Miller’s Birthplace and Museum situated on the Black Isle and reports to the General Manager for the Highlands & Islands region.

Key responsibilities cover the following areas:

Enterprise and trading – Building back to post-COVID, the Operations Manager is the business leader for the property, working with the support of the property managers and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.
People Management – Coaches and mentors property teams and staff who directly report to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities, and objectives.
Promoting Heritage – Supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).
Marketing, Membership and Supporter Development – drives business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, work with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.
Financial Management, Compliance and Scheme of Delegation – Responsible for budget preparation and control.  Working closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). Ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies, and procedures.
Health, Safety, and the Environment – Undertakes responsibility under the Health and Safety.

Strategic Development of the NTS – Champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.
Staff and Volunteer Leadership – Leading, inspiring, and coaching property teams and individuals to ensure that they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities.
Stakeholder Management – Establishing and maintaining a network of localised external stakeholders (e.g. communities, business leaders, donors and supporters, affinity organisations) with whom synergy can benefit the property and wider Trust.

Key skills and experience required:

Extensive experience in managing a large-scale heritage/hospitality operation.
Direct experience of property management where customer services and trading are primary features (e.g. retailing, hospitality, foods, and leisure).
Responsibility for operating revenue budgets for all three properties with a total transactional value of c. £6.6m per annum.
Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
Effective complex and high-profile stakeholder management experience, notable examples: media, local government.
Line management experience of staff groups, including supervisory staff.
Demonstrable experience of managing Health and Safety in the workplace; formal training or personal development in this area desirable.
Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
Heritage sector experience highly desirable.
 
This role oversees some of the most iconic places in Scotland and so a full, clean driving license for driving in the UK essential.

Excellent competitive salary dependent on experience circa £43,050 to £47,667 with significant company benefits.

Eden Scott are dealing exclusively with this client on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 12.00 noon on Friday 3rd June 2022.

 

Eden Scott is delighted to be working with the National Trust for Scotland (NTS) who have a new vacancy across the beautiful and outstanding area of the Highlands and Islands of Scotland.

The structure of the Highlands and Islands region includes 26 properties including 11 islands and a mix of natural and built heritage key mainland properties.

Mainland property-built heritage interests include Glencoe, Glenfinnan, Culloden Battlefield, Brodie Castle and Estate, Hugh Millers and Moirlanich and the Islands, namely Fair Isle, Unst and Yell, St Kilda UNESCO Dual World Heritage site, Iona, Staffa and Canna.  
 
This NTS area covers 35,000 ha of land, including key countryside properties of Ben Lawers, Glencoe, Kintail and West Affric, Balmacara and Torridon, five National Nature Reserves, 5192 archaeological sites and 45 ancient monuments, as well as protected seabird habitats.

My client is seeking to appoint a Business Manager – Highlands and Islands Region to work from Balnain House, Inverness with the opportunity for some hybrid working and reporting into the General Manager for the Region and supported by the Highlands and Islands Office Manager.

This is a visible and senior management role where the post holder is effectively a performance management (KPIs, revenues and costs), business planning, resource planning, business analysis, and compliance manager working on behalf of the General Manager and across Consultancy Services, Customer & Cause and Finance & Business Services.

The role reflects the devolved emphasis within the NTS and ensures business units and regions are optimising their use of resources, their efficiencies and revenue performance. It has specific responsibility, under the leadership of the General Manager, for the coordination, production and subsequent monitoring and assessment of business plans (Annual Operating Plans) and developing and producing management information. They will lead corporate governance, compliance and policy within the Region.

Key responsibilities cover the following areas:

Management of the regional office function at Balnain House
Trading performance and customer insight; business analysis
Employment and payroll management
Market analysis (competitive, trends)
Business development appraisals (product, events, capital projects)
Cost analysis and appraisals (operating costs, supply, project, resources)
Resource planning (technical services, contractors, internal resourcing)
Project planning and appraisals (conservation and commercial)
Process analysis and continuous improvement
Business planning (AOPs,)
Commissioning and appointments of contracted services
Management information and reporting within the Region/Group
Inventory planning and control: retail, foods services, property supplies.

The Business Manager ensures compliance with corporate governance and policy frameworks. This relates to areas such as schemes of delegation, procurement policies and practice, health and safety policy and general policies (technical, regulatory, and statutory, risk management). The Business Manager is therefore a business unit performance management role and corporate compliance role.

Key skills and experience required:

Applying candidates should have a CV that details: 

JOB PURPOSE

You will be responsible for the operational delivery of the Food & Beverage experience at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall (Aberdeenshire South Cluster).

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Driving the Food & Beverage department to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• You will work closely with the sites Visitor Services teams and will be responsible for the visitor experience on a day-to-day basis when they are not present.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome on every occasion.
• You will ensure high standards of presentation across the properties; you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets;

Scope of role and responsibilities

The Business Manager is effectively a performance management (KPIs, revenues and costs), business planning, resource planning, business analysis, and compliance manager working on behalf of the General Manager and across Consultancy Services, Customer & Cause and Finance & Business Services.

The role reflects the devolved emphasis within the NTS and ensures business units and regions are optimising their use of resources, their efficiencies and revenue performance. It has specific responsibility, under the leadership of the General Manager, for the coordination, production and subsequent monitoring and assessment of business plans (Annual Operating Plans) and developing and producing management information. They will lead corporate governance, compliance and policy within the Region.

Their key responsibilities cover the following areas:
 Management of the regional office function at Balnain House
 Trading performance and customer insight; business analysis
 Employment and payroll management
 Market analysis (competitive, trends)
 Business development appraisals (product, events, capital projects)
 Cost analysis and appraisals (operating costs, supply, project, resources)
 Resource planning (technical services, contractors, internal resourcing)
 Project planning and appraisals (conservation and commercial)
 Process analysis and continuous improvement
 Business planning (AOPs,)
 Commissioning and appointments of contracted services
 Management information and reporting within the Region/Group

Scottish Canals are currently looking to recruit a highly motivated, self-starting Retail Supervisor to lead the retail, ticketing and customer enquiries areas at our award-winning visitor attraction, The Falkirk Wheel.

This is an exciting and varied role where no two days will be the same. The successful candidate will be responsible for demonstrating and setting 5-star standards within their team, with a focus on the visitor experience; ensuring staff are exceeding visitor expectations at every touchpoint. This will come naturally to the right candidate, a true people person, being able to quickly identify and manage our varied range of visitor profiles.

The Retail Supervisor will also be responsible for ensuring the retail area is always well stocked and in prime condition for our visitors. Supplier relationship management is also highly important in this role, so the ideal candidate should have experience in handling multiple suppliers or stakeholders across different categories.

There will also be a requirement for the successful candidate to work across our social media platforms and play their part in organising and hosting events held at The Wheel, so demonstrable experience of taking a keen interest in all areas of the business is essential.

The Retail Supervisor will be responsible for:
• Line management of the retail and Welcome Host teams
• Delighting every visitor on every visit
• Ensuring their teams are exhibiting 5-star behaviours at all times
• Working on electronic filing management systems
• Acting as Duty Manager regularly, responsible for daily operations at The Falkirk Wheel
• Creating engaging social media posts
• Developing processes and procedures to streamline stock checks, stock management and the visitor experience
• Daily finance management and banking admin
• Planning of events, with a focus on maximising revenue generation across departments
• Analysing stock levels and raising purchase orders to place orders
• Managing the retail budget to ensure targets are met on a daily and monthly basis, identifying opportunities to increase our offering and revenue
• Creating, updating and maintaining staff rotas
• Legal records maintenance
• Working with our Procurement team to ensure our offering is current, innovative and relevant and in line with relevant legislation

Skills/Experience Required
• The ability to identify and exceed customer needs and expectations
• Excellent line management skills
• Exceptional levels of communication, using varied media to convey messaging
• Management of social media channels
• Good working knowledge of the Microsoft Office suite and strong internet skills
• Strong line management skills
• Stakeholder management (internal and external)
• Brand standards management
• Budget management and forward planning experience (events)
• A track record of increasing customer satisfaction levels
• Performance management experience, with a focus on PDP development
• Experience of and/or an interest in retail operations and visual merchandising
• Marketing promotions
• Ability to remain calm and collected while having to manage conflicting priorities

Eden Scott is delighted to be working with The National Trust for Scotland, an independent charity set up in 1931 for the preservation and conservation of natural and human heritage that is significant to Scotland and the world. The Trust has become Scotland’s largest membership organisation, they’re supported by more than 320,000 members and are funded largely by donations and are a leader in conserving and promoting the nation’s treasured places and collections so that they can be enjoyed by present and future generations.

The Customer and Cause team exists to inspire visits to their places across Scotland, grow membership and drive donations to support their work. Within the Customer and Cause team sits marketing, fundraising, communications, content and design and supporter care.

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager (Operations)

This is a varied role with responsibility for; identifying and maximising income through effective policies, processes, on-line tools and data management; empowering and supporting the fundraising, and wider Trust team (especially at properties), to raise funds; ensuring compliant practice and training across fundraising and delivering strategic leadership of data and budget management in the Fundraising team.
 
Leadership of Fundraising Operations is critical to the success of the Fundraising team and the charity’s ability to generate philanthropic income. Overseeing data and empowering the team to get the most of existing tech systems and software, instigating and implementing key policies and processes, contributing to exemplary supporter care and ensure that their practice is compliant and meets regulations, ensuring the effectiveness and efficiency of the team’s administration and identifying trends in fundraising are some of the ways you will support the Fundraising Team to grow voluntary income.
 
Key responsibilities of the role:

Provide the Head of Fundraising and Fundraising Managers with the data and insight needed for strategic decision making throughout the year
Represent and advocate for fundraising and best practice across their charity and in relevant forums
Ensure effective and efficient administration practices to ensure great supporter care
Lead the forecasting process throughout the year, supporting the Head of Fundraising to identify risks and opportunities in the portfolio.
Support the Head of Fundraising in budget preparation and lead on budget reporting throughout year
Champion and ensure best practice monitoring and evaluation of fundraising performance, including working with teams to set, track and report on KPIs, and with Head of Fundraising on risk and audit responsibilities
Maintain a close working relationship with Finance, ensuring fundraisers have all the financial tools necessary to fundraise effectively
Stay up to date with fundraising legislation and regulation and ensure compliance across the department on data, finance, IT, procurement, risk control and best practice
Oversee the development of robust policies and procedures to ensure all necessary finance and legal controls are in place for delivering fundraising income
Ensure that income is designated and treated in accordance to restrictions, VAT, gift aid and commercial income rules
Proactively design, deliver and improve fundraising operations through collaboration and effective information management, in order to address business need
Ensure all process, compliance and stewardship considerations are identified at the start of any new activity
Manage third party suppliers including production, mail and response handling.
Ensure that Fundraising is effectively and correctly presented on the NTS website and across NTS channels, optimising journeys for supporters
Ensure fundraisers are upskilled on how to use key fundraising systems and tools
 
Key skills and experience required:

You will have experience of managing fundraising operations, data management, administration, reporting, compliance and financial processes for a busy team.
Experience of improving processes and reporting to contribute to more effective operational performance.
You will have experience of working with Microsoft Dynamics, or with supporter relationship database, within a fundraising or client focussed operation and a strong understanding of how to engage with colleagues in tech and digital services around user needs and business owner priorities.
A team player, you will have experience operating as a senior member of a team, shaping and delivering departmental strategy and supporting the Head of Fundraising and wider team.
Experience of advocating for philanthropy, working with teams from across an organisation to represent Fundraising and influence support and action from colleagues

This role offers an excellent competitive salary within a range of £35,023 to £38,738 with significant company benefits.
 
Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please email sally.rae@edenscott.com or call Sally on 07776 662506.
 
Closing date is noon on Tuesday 17th May 2022

 

Eden Scott is delighted to be working with The National Trust for Scotland, an independent charity set up in 1931 for the preservation and conservation of natural and human heritage that is significant to Scotland and the world. The Trust has become Scotland’s largest membership organisation, they’re supported by more than 320,000 members and are funded largely by donations and are a leader in conserving and promoting the nation’s treasured places and collections so that they can be enjoyed by present and future generations.

The Customer and Cause team exists to inspire visits to their places across Scotland, grow membership and drive donations to support their work. Within the Customer and Cause team sits marketing, fundraising, communications, content and design and supporter care.

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager (Individual Giving) to help drive the National Trust for Scotland’s ability to conserve Scotland’s built, natural and cultural heritage in their care. This role can be home or hybrid based anywhere in Scotland.

Specific to this role, you will be responsible for Individual Giving, Community and Legacy Fundraising. This is a varied role with responsibility for; empowering their properties and supporter groups to raise funds; and delivering strategic leadership of mass market and legacy fundraising with potential and existing donors, regular givers and Lottery members.

Delivering strategic direction and management to ensure the delivery of Individual, Community and Legacy Giving, you will be responsible for growing +£5million income per year; ensuring vital funds for their charity’s work and increasing awareness of their charity.

You will work as a senior member of the Fundraising Leadership team, shaping and delivering the departmental strategy and supporting the Head of Fundraising.

Key responsibilities of the role:

Provide strategic direction, budget responsibility and management of Individual Giving, Community and Legacy income streams with experience in digital, telephone fundraising and offline channels (including direct mail) with proven experience in expanding and delivering donor acquisition and driving engagement measures to reduce attrition and maximise income.

You will lead a high performing team and will be responsible for an expenditure budget of circa£700K with income targets of +£5million per year

To increase income, you will lead the development and management of the Trust’s legacy, community and individual giving programmes and activities. This includes cash appeals, general donations, online donations, payroll giving, regular giving, products, in memoriam giving and legacies, and will have experience of managing charity lottery acquisition and retention programmes.

Manage and be responsible for the creative and copy for all Individual campaigns and work within house design team or external design agencies to realise campaigns. You will seek out innovative and agile approaches to working, adopting lean processes and using supporter data to drive performance and supporter experience.

Working with the Fundraising Operations Manager you will ensure that production and distribution is cost effective and that campaign responses are managed in a complaint and efficient way

You will play a leading role in defining strategic retention plans with supporting budgets, which will deliver the best supporter experience, and which reflect their ambitious plans, maximising retention, consent capture, upgrade and reactivation rates across individual giving, legacy giving and community fundraising.

Lead the exploration, testing and development of new income streams and multi-channel approaches to increase fundraising, donations and supporter engagement, seeking alternative sustainable ways to generate committed income.

Key skills and experience required:

You will have experience of managing individual giving solicitation and cultivation, from direct mail and online mass-market appeals to fundraising product development and implementation, to community and legacy marketing and stewardship strategic programming.

You will have experience developing journeys and opportunities for existing and non-donors to support, ensuring alignment to a variety of audiences and motivations.

Experience of leading on oversight of campaigns working with Governance and external fundraising bodies to ensure the highest standards of compliance and quality controls are in place to protect their charity’s reputation.

Experience of leading and implementing strategic supporter retention plans to optimise engagement, reduce attrition and drive up LTV.
You will have experience in product development, implementation and growth ensuring opportunities to grow awareness of and engagement with their charity.

You will have experience of improving processes and reporting to contribute to more effective operational performance.

You will have experience and understanding of the potential of third-party agencies in their role of welcome, engagement and win-back strategies, building into plans and in managing third-party agencies, ensuring they meet contractual terms and reflect the values of their charity.

You will be an experienced advocate for philanthropy, working with teams from across your organisation to represent Fundraising and influence support and action from colleagues.

Strong working knowledge of fundraising regulation and standards, specifically in relation to public fundraising and of gambling commission legislation in relation to charity lotteries.

This role offers an excellent competitive salary within a range of £41,550 to £49,882 with significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date is noon on Tuesday 17th May 2022

Eden Scott is delighted to be working with The National Trust for Scotland, an independent charity set up in 1931 for the preservation and conservation of natural and human heritage that is significant to Scotland and the world. The Trust has become Scotland’s largest membership organisation, they’re supported by more than 320,000 members and are funded largely by donations and are a leader in conserving and promoting the nation’s treasured places and collections so that they can be enjoyed by present and future generations.

The Customer and Cause team exists to inspire visits to their places across Scotland, grow membership and drive donations to support their work. Within the Customer and Cause team sits marketing, fundraising, communications, content and design and supporter care.

An exciting opportunity has arisen to join the team at the Trust as Supporter Care Manager, this role will support the interactions they have with their supporters ensuring that they build meaningful relationships with them through their excellent supporter care to encourage loyalty of support and in turn generating the vital funds they require for the continuation of their charity’s work.

The specific purpose of the role is to ensure excellent service and care to their many supporters, including but not limited to members, donors, and visitors.

Managing a team of supporter care executives, it’s your role to lead on membership processing, managing their supporter data flows and developing supporter care initiatives which build strong relationships, offer great service and encourage future support.

Working with the Head of Membership, you’ll also be involved in membership recruitment campaigns, stewardship programmes, retention strategies and membership communications.

You will provide operational expertise to new membership initiatives and products and it’s your role to ensure that their practice is compliant, efficient and cost effective.

This exciting role is critical to the National Trust for Scotland and strives to ensures that every interaction with their charity leaves their supporters, or prospective supporters, feeling valued and most importantly excited to continue or start their membership and support to the National Trust for Scotland.

Key responsibilities of the role:

Lead the supporter care team consisting of 5 to ensure that they are giving exceptional supporter care either face to face, by telephone, over email or through social media channels.
Taking responsibility of the central management and the processing journey of memberships purchased at their properties, online and over the phone.
You’ll ensure that your team are the ‘knowledge hub’ of the Trust providing support to internal and external audiences. You’ll be expected to know and provide training to your team on their charity activities, products and policies.
Working with the CRM Manager, you’ll provide operational skill to ensure that their data flows are managed in a compliant and effective way.
Working with the wider directorate, you’ll manage workflows and develop new processes to improve or enhance their product offering and the experience of their supporters.
Supporting the Head of Membership, you’ll provide input into new product development, stewardship and retention programmes and membership materials and communications.
You’ll motivate your team to be process driven ensuring that procedures are mapped, reviewed and updated when required
You’ll provide guidance and templates on how they respond consistently to their supporter enquires, feedback and at times complaints to ensure loyalty and future support.
You’ll be responsible for setting and monitoring SLA’s to ensure that their supporters have the best experience when connecting with them.
You’ll manage the relationship with external partners to handle fulfilment of membership materials, out of hours support and response handling.
You’ll be responsible to ensure that they spend against allocated budget
You’ll be an advocate for their members by tracking feedback and enquires to improve experience and enhance their offering.

Key skills and experience required:

Experience leading in a supporter/membership or customer focused role.
Line management experience
Experience of using CRM systems and managing data, systems and processes.

This role offers an excellent competitive salary within a range of £36,523 -£40,238 with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please email sally.rae@edenscott.com or call Sally on 07776 662506.

Closing date is noon on Tuesday 17th May 2022

Additional Job Description
Assistant Experience and Events Manager

Blair Atholl Visitor Centre

Permanent – Full Time

Closing date – 29th May 2022

About Us

This is a chance to be involved in a bold and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

Feel inspired? Then we may have the opportunity for you.

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking.

The Assistant Experience and Events Manager will have a strong overall understanding of rostering large teams, leading various front of house sectors and have a strategic approach to help develop and build all Experience operating procedures to ensure our guests leave with an unforgettable experience. With a customer first mentality, you will be responsible for the smooth operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with strong management experience within a high-end visitor experience/hospitality business/events operation where elite service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial performance indicators and be able to implement processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and use strong management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success. You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Manager – Pitmedden Garden.

This role joins the management team at the vibrant Pitmedden Garden and Museum of Farming Life and is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about their vision for the future and what they do every day as a business: Bringing people together and providing them with the greatest visitor experience.

Brilliant design and meticulous maintenance give Pitmedden Garden its unique charm. With almost 6 miles of clipped box hedging, the parterres at the heart of the garden are a masterpiece of intricate patterns and sparkling colours, drawing visitors from near and far.

Key responsibilities of the role:
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Responsible for the line management of Visitor Service Supervisors and Visitor Services Assistants, within Pitmedden Garden.
• Instil a Health & Safety culture across the property, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, General Manager, Business Manager and Finance Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
• Plan and deliver annual events and functions strategy with support of NE regional office and Visitor Service Supervisors.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the visitor services experience to achieve financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at every property namely, conservation, access and memorable visitor experiences for all guests.
• You will ensure high standards of presentation at all times, you may have delegated tasks within other departments and you will understand and help deliver your overall properties business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required

Key skills and experience required:
• Management or supervisory experience within a museum, visitor attraction or hospitality industry.
• Ability to work ‘hands-on’ – including in the retail, events and admissions areas – alongside the team members, demonstrating the customer service skills required of all staff.
• Proven experience of team building within and between departments.
• Has a solution focused approach and is able to act independently.
• Excellent presentation skills.
• Experience in a retail and sales environments
• A full, clean driving license for driving the UK essential.

This role offers a competitive salary within a range of £24,865 to £27,628 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

No closing date has been set so please apply without delay.

Assistant Compliance Manager

Lagavulin and Caol Ila Visitor Centres

Permanent – Full Time

Closing date – 25th May 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Lagavulin and Caol Ila are iconic visitor centres that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing diligent and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver world-class service.

You will be passionate about crafting outstanding and unforgettable customer experiences in the safest and most compliant environment and reporting on the delivery of key performance indicators.

The Assistant Compliance Manager is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be responsible for embedding safe systems of work and will lead the Brand Home compliance agenda with support from the central functions and the Regional Brand Home Manager. You will be the main onsite point of contact between the Distillery operations team and Brand Home teams, leading these relationships to build a one team culture and an effective working relationship.

As a member of the management team, you will be responsible for coaching, mentoring, and encouraging Brand Home Lead Guide and Guides and supporting with crafting focused development plans for the team.

The role holder will assist the Regional Brand Home Manager with all safety and compliance functions, facilities management, hosting external and internal auditors, contractor management, run risk agenda, liaise with Distillery operations team, attend site-based compliance meeting, handling training records, and overall support the Malt Brand Home operation.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

With a strong understanding of leading and driving a risk compliance agenda and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within compliance operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Worker Type :

Regular
Primary Location:

Lagavulin Visitors Centre
Additional Locations :

Caol Ila Visitors Centre

Camera Obscura & World of Illusions are looking for a Retail Manager to join their busy team. The Retail Manager will be responsible for managing the effective day to day running of the Camera Obscura Gift Shop.

Principal accountabilities/key tasks include:
– planning, forecasting and reporting on sales, costs and shop performance
– plan and implement shop merchandising, layout and customer traffic flow
– manage and motivate employees and recruitment for retail vacancies
– manage costs and overheads
– liaise with and utilise support from suppliers, merchandisers and other partners
– manage, maintain and report as necessary all merchandise and non-merchandise stock
– manage and maintain effectiveness of EPoS, IT and other essential in-store systems

Full role profile is available on our website.