Management

Role Purpose:

We are seeking to appoint an experienced Facilities Manager – Electrical & Security Systems to look after the existing electrical, security and fire alarm systems and to lead the electrical and security systems improvement projects.

This role reports into the Head of Estates which is part of the Chief Operating Office Leadership Team.

The Chief Operating Office includes our entire Operations team, consisting of Health & Safety, Security and Visitor Services (SVS), Procurement and Legal, working together with our Finance, Information Technology, Human Resources and Estates Teams.

We work together and collaborate across NGS and with external partners to ensure our collection is safe and secure, to deliver operational services that improve our visitor experience and to ensure NGS is a great place for us all to work.

This is an exciting time for the Chief Operating Office within NGS as we continue to develop and implement our 5 year improvement plans, plan to open the newly established gallery spaces at the Scottish National Gallery and input to the development of the major new collection facility at Granton – The Art Works (TAW).
The main responsibilities of this role will be

• to monitor, maintain and manage the electrical installations, fire alarm, CCTV and security systems, to ensure there is no impact on business continuity of our galleries, for our colleagues and visitors
• to appoint and work with specialist consultants to develop a full fire and security systems review of our existing estate, to be able to make recommendations on the sequence of activities to feed into our 5-year Capital Investment programme.
• to appoint and manage a series of contractors to prioritise and implement the sequence of improvement projects that become approved within the 5 Year Capital Investment Programme
• to manage ongoing maintenance and improvement projects identified by the Head of Estates
• to keep up to date as installed services drawings
• to ensure maintenance works and estates capital projects are carried out within full compliance of robust processes to ensure the fire integrity, safety of our staff and environmental conditions for our collection are maintained throughout
• to appoint and manage the building service contract for our heritage buildings
• to manage the planned preventive maintenance and replacement plan for our electrical and security installations
• to work with the Scottish National Gallery Project Manager to prepare to take on the security and electoral systems operations management when the building is handed over in early 2022

JOB PURPOSE

The learning team at Culloden develops and delivers programming which is focused on supporting our learners to engage in a critical thinking process. This role is responsible for delivery of engagement and learning programming, supporting the volunteer team, delivery of an excellent visitor experience and the operational needs of the property.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 7th May 2021.

Purpose
The purpose is to deliver, develop and optimise property facilities and services to our members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.

This will be achieved through effective people, operations and budget management within the context of the strategies, policies, procedures and rules of the Trust.

Further, and in relation to this, ensure the properties are managed consistently and professionally and to the required standards.

It is also a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the properties operating business planning process (working with the Property teams and the regional team) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

Overseeing a significant heritage property including Brodick Castle, Country Garden and Goatfell, the Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 30th April 2021.

JOB PURPOSE

To provide operational coordination and supervision of retail, admissions, membership recruitment and visitor services at House of Dun, Montrose in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

A key aspect of this role it to support the commercial performance of the retail offer at House of Dun by encouraging increased turnover and maximizing visitor enjoyment by offering a high quality service based on our customer needs and expectations. This role is essential to deliver excelled performance of retail and admission sales and the profitability delivers a positive contribution to the financial sustainability of House of Dun.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work weekends

The post holder will be a key holder and expected to provide duty manager cover when required.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cutlins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on Friday 23rd April 2021.

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its visitor centre, which attracts 500,000 people from across the globe every year. You’ll ensure our Welcome team deliver excellent customer service to every visitor, every day, by providing warm, informative, engaging interactions that build support and understanding of what the National Trust for Scotland is all about.

As a charity, every penny we raise goes back into the conservation of our places and spaces. You will lead by example to promote the benefits of NTS membership and seize opportunities to grow income from parking, admissions and donations, helping to meet ambitious targets. You’ll share stories with our visitors about why Glenfinnan is special, about the amazing work we do and what their money is funding. You’ll make sure your colleagues are always aware of what’s happening at the property that your visitors can enjoy.

You’ll be an enthusiastic team player who can supervise, coach and motivate your team, and have responsibility for the whole visitor operation as part of our duty management team. You’ll maintain excellent standards of presentation and health & safety at Glenfinnan Monument, our arrival area, visitor reception and exhibition. Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 23rd April 2021.

JOB PURPOSE

This is an exciting leadership role within the team that manages the recently refurbished visitor centre at Glencoe National Nature Reserve and the popular visitor centre at Glenfinnan Monument. We welcome over half a million visitors from across the globe to these well-loved places and aim to give them all an enjoyable experience. Excellent food, drink and customer service are vital to this. And as Scotland’s largest conservation membership charity, every penny we make supports our work protecting the nation’s natural and cultural heritage.

You will manage the Highland Coo Café at Glencoe, with some of the finest mountain views around, and two grab and go outlets within our facilities at Glenfinnan. You will lead the catering team with menu design, food production, ordering, compliance and commercial performance, delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards and targets. You will help make our properties sustainable in every way. Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 23rd April 2021.