Management

JOB PURPOSE

You will be responsible for the operational delivery of the Natural Heritage experience at Culzean Castle & Country Park. Managing and delivering performance standards/targets to ensure the enjoyment of the property by all visitors and key conservation, commercial and development objectives are achieved. The role is part of a broader property team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 13th August 2021.

JOB PURPOSE

The purpose of the role is to review the content and management of NTS photographic archive holdings – both analogue and digital – and develop a strategy for improved management of those holdings, with a particular focus on rights management and information retrieval. The strategy will address recommendations for selective digitisation and rationalisation, implementation of cataloguing standards within the DAMs, and the creation of digital preservation protocols. The role will establish DAMs workflows and will begin the task of cataloguing and improving the management of our photographic archive. Most importantly it will inform our approach to managing rights and commercial exploitation of our digital collections assets and will help us understand the role of the photographic archive within NTS. At the end of this project, we will be able to articulate a clear vision for the future management of the photographic archive and its role within the Trust and we will have a clear road map for how to achieve that. Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 20th August 2021.

PURPOSE OF THE ROLE

To support the conservation of Culzean Castle & Country Park by generating income through catering, weddings, private & corporate events and delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies and procedures. Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 6th August 2021.

National Trust for Scotland – Head of National Estates

Job Purpose

This is an exciting opportunity to lead an important part of the work of Scotland’s largest conservation charity.

The role exists to lead a team providing an advisory service to the NTS Regional Teams in the management of the Trusts land and property portfolio, in accordance with statutory requirements and a remit to maximise income from these assets.

The scope of the role includes strategic planning and a broad range of change management and commercial delivery targets.

The role encompasses on-going review of the effectiveness of the National Estates’ function within the Trust, and budget setting.

A number of specific responsibilities and outputs are detailed below to deliver and develop the current strategy but the main aim is to demonstrate that commercial activity is compatible with the protection and promotion of the heritage significance of the asset portfolio, to generate and deliver new ideas to increase revenue and release capital for Trust reserves.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Lead, manage and develop the National Estate Management Team to improve the efficiency and effectiveness of land and property asset management, income generation, financial forecasting and service delivery to support corporate strategy.

Professional leadership of the National Estates team, incorporating the HQ Facilities Team team, with a high standard of effective people-management skills.

The National -Estates team comprises seven full time staff (may vary) plus temporary and volunteer staff as and when required. This team structure may change to reflect the needs of the business. The Facilities team at Hermiston Quay comprises three full time staff.

Support and assist Regional Property management teams by contributing to strategies to generate optimal income targets, deliver subsequent year on year increases towards that target, and maintain targets and delivery strategies under constant review.

Statutory compliance recommendations for the asset portfolio and landholding.

Budgetary control and effective financial management, in particular in relation to the Trust’s annual rental income; agricultural return subsidies; and asset disposal income.

Co-chair of the Asset Management Steering Committee, (CFO is co-chair), ensuring robust end-to-end strategic overview and Strategic Asset Management process.

Oversight of the Trust’s ‘live’ Asset disposals pipeline.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential:

MRICS professional qualification with proven successful, extensive and relevant post qualification experience;

Breadth and depth of experience of senior management accountabilities for complex and sizeable Estates and land/asset management;

Driving license, valid for driving in the UK

Desirable:

Degree in relevant land and asset management subject

For a full role role profile and confidential discussion please contact iain.atkinson@edenscott.com

Closing Date : 2nd August 2021

A rare and exciting opportunity to develop and lead Renfrewshire Museums and Collections service as a senior museum professional. You will provide strategic oversight to the operational delivery of core business functions at a significant and exciting time in the service history.

Eden Scott is delighted to be working in partnership with Grampian Transport Museum a fully accredited museum and visitor attraction located in a rural setting in Alford, Aberdeenshire – 25 miles West of Aberdeen, 15 miles from Banchory and 25 miles from Braemar.

An exciting opportunity has arisen to join the team at the Museum in a newly created role of General Manager.

The museum is a private limited company with full charitable status. Their exhibits cover land travel and transport from the Roman invasion through to the present day and beyond and their focus is on the social impact and the stories behind them with the current focus on electric and autonomous vehicles. The museum strives to keep its display relevant and topical and refreshes a significant portion of the exhibition annually.
The museum is proud of the steps it has taken to achieve its aim of being carbon neutral and visitors can explore the museum by purchasing an entry ticket and also enjoy the self-operated Tearoom and Gift Shop. In addition, a number of events are planned on the 15-acre site during the summer.

This vacancy of General Manager is a visible and senior management role where the post holder will be focussed on ensuring the profitability of the Museum, delivering a great visitor experience and delivering on their sustainability agenda. The postholder will manage all staff both permanent and seasonal and the team of around 20 volunteers. They will work closely with the Board (reporting to the Chair of the Trust). The low turnover of staff is a good indicator of the friendly working atmosphere as is the excellent relationship between management and the board of Trustees.

This permanent and full-time post will have a range of varied responsibilities throughout the year as the Museum is open to visitors from Easter through to the end of October. Out of season new exhibits are set up and planning for the next opening season can take place.

Key responsibilities:
· Ensure the Museums profitability and sustainability.
· Strategic planning to develop and deliver a culture of continuous improvement in the visitor experience.
· Effectively manage and develop staff and lead the team of volunteers.
· Drive compliance with HSE legislation.
· Develop and build the business through delivery of innovative solutions and marketing.
· Manage development projects and maintenance.
· Make informed recommendations on business delivery, projects, events, acquisitions, loans and disposals.
· Actively promote GTM within the community and local stakeholders, other museums and national organisations.
· Ensure compliance with the Museum Accreditation Scheme and with the Scottish Government’s Recognition guidelines.
· Identify opportunities to apply for grants which would enhance the Museum’s ability to operate or improve the customer experience.

Key skills and experience required:
Ideally, you will be a natural leader, confident, with excellent communication skills and have a CV that demonstrates the ability to lead, motivate and inspire the team to take pride in their roles, as well as developing multiple revenue streams to drive the business forward.

Essential
· Education to degree level or have relevant life experience.
· Proven experience in managing a business; track record of delivering growth.
· Experience of effectively leading and developing teams.
· Proven experience of delivering HS&E compliance.
· Proven experience of marketing including innovative use of social media.

Desirable
· Interest in heritage.
· Experience working at an outward facing business.
· Well-developed IT skills.
· Experience of working with, and managing, volunteers.
· Experience of project management.

Salary £37,500 with company benefits.

Eden Scott is dealing exclusively with this client on this vacancy so to be considered for this exciting opportunity please submit your CV online or for an informal chat or to receive the full role information pack and job description please call Sally on 07776 662506.
Closing date for applications 12.00noon Friday 30th July 2021.

Job Purpose

The Operations Manager leads on The Visitor Experience, Retail and Event Management at The Glenturret Distillery and is responsible for:

1. Delivering an excellent standard of customer service and presenting The Glenturret Distillery to the highest possible standards.
2. Managing the day-to-day operations onsite, team resource and ensuring budgets are met.
3. Managing Admissions, Retail and Events budgets and achieving commercial targets.
4. Managing and developing all teams to consistently provide a 5-star visitor experience in line with Visit Scotland criteria.

Key Job Tasks and Responsibilities:

The Operations Manager is a key member of the Senior Management Team and has a major role to play in maximising and growing the sales potential from Admissions, Retail and Events. A vital contribution will be made by:

1. Leading and motivating the teams to deliver world-class, 5-star standards of visitor experience, care, safety, security, and buildings presentation.
2. Ensuring all visitors are welcomed by friendly engaging and knowledgeable staff, helping those visitors appropriate to their individual needs.
3. Overseeing the recruitment, training, and development of the teams to ensure the delivery of services is of exceptional standard.
4. The preparation and control of the Admissions, Retail and Events operations budgets and to ensure proper control and administration of financial and accounting systems within the business.
5. Work collaboratively with all Glenturret Departments.
6. Overseeing the 2 weekly staffing rosters to ensure staffing meets operational needs and within budget.
7. Working towards nationally recognised standards in visitor services and develop external benchmarking opportunities.
8. Continue to develop a culture of customer interaction which is based on the development of a customer relationship, maximising the potential in each transaction.
9. Taking responsibility for ensuring data and transactions are accurately captured through our EPOS system to inform Management reporting requirements.
10. Continue to develop the quality and depth of visitor experience and visitor engagement.

KPI’S – Reporting and Performance Measures
• Visit Scotland Evaluation
• Visitor/Customer Feedback
• KPI Budget Reports

Essential skills
• Creative and innovative approach to work.
• Excellent attention to detail.
• Excellent organisational skills with the ability to support and
direct others to achieve similar levels of organisation.
• Demonstrative ability to be an excellent line manager,
supporting, directing and coaching staff to their full
potential.
• Excellent written and verbal communication skills and ability
to liaise effectively.
• Knowledge, understanding and experience of delivering
successful strategic and operational strategies.

To apply for this position please send a cover letter and CV to recruitment@theglenturret.com
Start date – 1st October.

For our privacy policy please go to:
https://www.theglenturret.com/privacy-cookies-policy

Salary up to £35,000 dependent on experience.

Maternity Cover position

Salary: up to £31,000 depending on experience

Aberdeen Science Centre aspires to be a 5-star Visit Scotland attraction, and inspiring a lifelong interest in science by creating engaging experiences is at the core of everything we do. With the recent opening of our £6m newly redeveloped building, now is the most exciting time in our 30+ year history to join our exceptional team.

We are seeking an inspirational and pro-active Head of Operations to cover maternity leave for up to 12 months. The successful candidate will join an enthusiastic and passionate senior management team to strategically manage and grow the Science Centre’s day to day operations and projects.

The successful candidate will be responsible for leading and managing the performance of the operations team as they deliver our programmes and events utilising the excellent facilities and exhibits we have as a leading visitor attraction. Ensuring the buildings infrastructure as well as all the health and safety requirements involved in running a busy, dynamic building is also an important part of the role as is writing and implementing funding applications.

The Head of Operations is also a member of the senior management & leadership team and will be an integral part of supporting and driving forward ASC’s strategic plan and ambitions and will deputise in the CEO’s absence.

You will be educated to a degree level (or have equivalent demonstrable experience in the field), have experience of working in a senior management role, preferably in a visitor/customer engagement setting and will be able to demonstrate excellent line management, communication and strategic planning skills. Alongside an exceptional work ethic, the successful candidate will also have significant understanding of health and safety requirements. A good knowledge of IT software would be very advantageous whilst the ability to lead, inspire and enthuse staff is essential.
————————————————————————————————————————————–
For an informal chat about the position, please contact Bryan Snelling, Chief Executive Officer on (01224) 640340

A Job Description and Person Specification can be downloaded from aberdeensciencecentre.org/careers/ or can be requested via info@asc.scot

To apply for this position please send a CV and Covering Letter outlining your suitability relative to the Job Description & Person Specification to recruitment@asc.scot or to Recruitment, Aberdeen Science Centre, 179, Constitution Street, Aberdeen, AB24 5TU

Deadline for applications: 12 noon, Friday 23rd July 2021

Interviews will take place on Thursday 12th August 2021

The Volunteering, Engagement & Learning Officer is the deputy senior officer of The Unicorn Preservation Society (UPS). Line Management (wellbeing, objective-setting and development needs) for the role is provided by the Museum Manager. You will be required to produce a monthly Board report on Volunteering, Education and Learning activities, and you may occasionally be asked to attend, and contribute at, Board meetings. This is a full-time role. The post holder will have a strong background in learning, education and overseeing volunteering in the Museum, Heritage and/or Visitor Attraction context. The Volunteering, Engagement & Learning Officer will have line management responsibilities for a small number of volunteers and student placements and will work alongside the Museum Manager and Collections Intern.

The Unicorn Preservation Society, a charity registered in Scotland, registration number SC002771. We will ensure the conservation and interpretation of HMS Unicorn within a maritime heritage visitor attraction as part of a group within the Dundee Waterfront and the wider Tayside region.
HMS Unicorn is the oldest surviving complete woodened hulled warship in the United Kingdom. Her keel was laid in 1822 and the ship completed and placed in storage in 1824. She subsequently moved to Dundee in the 1870’s and was gifted to the charity by the Ministry of Defence in 1969. The ship has remained in the city ever since. The heritage of the ship is, therefore, largely associated with Dundee and she is an integral part of the history of the town and Scottish naval history.
We are entering one of the most exciting phases in the history of the ship as we engage with funders to achieve significant grants to support the ship being moved from Victoria Quay to the East Graving Dock in Dundee. Over the next few years, we anticipate a remarkable transformation of the ship and quayside helping to secure the future of this important Heritage Asset’s future.

For more information please send a note of interest to Matthew Bellhouse Moran at matthew@hmsunicorn.org.uk, or phone 01382 200900

Scottish Canals are looking for a highly skilled Destinations Manager for The Caledonian Canal Centre who will be responsible predominantly for the management of staff and visitors. The role is offered on a permanent full time basis, attracting a competitive salary plus a 10% variable rota allowance, a 5.75% winter summer transfer allowance.

Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, childcare vouchers, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

This role has been developed to ensure that we provide customers with a five star experience to remember, whilst enhancing our reputation as a top tourism destination and ensuring that all attractions provide a positive commercial contribution to the financial sustainability of Scotland’s canals.

Ideally, you will be a natural leader, confident, with excellent communication & presentation skills and the ability to lead, motivate and inspire the team to take pride in their roles, as well as developing multiple revenue streams to drive the business forward.

You should have practical experience of managing staff performance and motivating a diverse group of staff to deliver excellent customer service

You will be responsible for maintaining and improving standards and setting the quality of service, ensuring a consistently high service level is achieved when welcoming visitors. As well as this, you will have operational responsibility for ensuring quality and consistency of the entire visitor experience, including catering, retail, tours, and corporate events.

This role will involve some weekend, bank holiday and evening work as well as infrequent travel throughout Scotland.

This role is responsible for:

Daily operations; ensure that procedural, quality, safety and environmental requirements are met
Budget management & commercial ability to meet forecast revenue targets across the business
Strategic planning to develop a culture of continuous improvement in the visitor experience
Ensure staff engagement and retention through recruitment, rotas, training, people management
Promote high standards of service, conduct and professionalism through motivation, coaching, regular target setting and appraisals
Stock control, site security and cash handling
Events managements (internal and external)
Skills and experience required:

5 years’ management experience in visitor attraction management
Experience of working within a high-quality, high-volume public venue, retail or hospitality environment
Able to manage forecasting and budgets together with an understanding of product profitability
Proven experience in understanding customer needs, developing routes to market, building business cases to support new product development
Confident, diligent, highly detailed with a sense of urgency in the delivery of service
Ability to build relationships with both internal and external stakeholders, possessing strong negotiation and analytical skills and a demonstrable track record for delivering excellence
Strong interpersonal and leadership skills with total customer focus and a professional manner
Excellent written and verbal communication skills with a high level of IT literacy

The Chocolatarium is looking for an Assistant Manager.

The Chocolatarium is one of Edinburgh’s newest visitor attractions. Having opened in September 2019, we are currently #11 of things to do in Edinburgh with 98% of visitors giving a 5-star review.

If you are a hard-working, organised, pro-active and friendly person looking for a new challenge, this could be the right opportunity for you.

This is a full-time role, working 37.5 hours per week. Your hours are likely to include some weekend and evening hours.

The business is a chocolate-themed visitor attraction and gift shop located in Edinburgh’s historic old town. You will report to the Business Owner, who is responsible for the overall commercial success of the business. You will be their biggest support, and be responsible for running the operational aspects of both the in-house tours and the attached gift shop.

Your duties may include:
– guiding tours
– serving customers in the gift shop
– managing tour bookings
– answering emails and managing group bookings
– monitoring and maintaining shop inventory
– ordering supplies and products
– maintaining the presentation of the shop and tour to the highest standards
– suggesting and implementing strategies to attract customers
– working with social media
– suggesting and implementing improvements to the tour or developing new tour ideas
– suggesting, designing, introducing and developing new products for the shop
– handling complaints from customers
– assisting in the recruitment of guides
– supervising, training and supporting guiding staff
– planning staff rotas
– ensuring all employees adhere to company’s policies and guidelines

The training process will involve getting to know, and becoming an expert in chocolate! This aspect of your training will be ongoing. It’s ok if you are lactose intollerant or vegan, but you must like chocolate.

WHO WE ARE LOOKING FOR
The ideal candidate will be an efficient, hardworking and warm person who will confidently support the team to nurture an enjoyable and supportive working environment and an unforgettable experience for visitors.

ESSENTIAL
– a brilliant tour guide with a proven track record of consistent 5-star reviews
– adaptability and flexibility. We are a relatively new company and this is an essential mindset
– a passion and enthusiasm for providing an unforgettable visitor experience
– a wish to work full-time
– sales experience
– the ability to manage staff
– passion and enthusiasm for chocolate
– a positive, can-do attitude
– a well-presented appearance

DESIRABLE
– a second language
– experience with social media
– teaching or training experience
– knowledge of chocolate and the chocolate industry

If you are looking for a new challenge and feel you have the right skills, experience and character for the job, then we’d love to hear from you!

To apply, please send your CV and covering letter to jenny@chocolatarium.co.uk. Please keep your cover email short but let us know:
– your availability for interview over the coming days
– your earliest start date. (We are looking for someone to start as soon as possible but there can be some flexibility for the right candidate).
– any initial questions you have

Please send your application in asap!

We are looking for an experienced Museum/Visitor Attraction Manager to be responsible for the day-to-day operation of our museum.

The postholder will have responsibility for overseeing museum operations, including managing staff and volunteers, general care of the collections, income generation, ensuring health and safety, and leading on accreditation and quality standards requirements.

The postholder will support the Trustees and CEO to fulfill their charitable objectives and will input into the fund-raising strategy and development of a 5-year strategy and forward plan to ensure the museum is modern, fit for purpose and sustainable for the future.