Management

Scottish Canals are the custodians of the nation’s canal network and surrounding estates.  Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities.  We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future. 

We currently have an exciting opportunity for a Visitor Experience Manager to join our Destinations team at the Caledonian Canal Centre, Fort Augustus. Scottish Canals are responsible for the stewardship of Scotland’s iconic canal network as well as various tourism destinations throughout the country. As Visitor Experience Manager you will be pivotal in developing our offering across food & beverage, retail, and our B&B accommodation to drive consistently high standards, while achieving financial goals.

The role is offered on a permanent basis, and with a starting salary of circa £44k (including allowances and pending pay award).  Working hours 37 hours per week, on a variable rota.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Manage daily operations of the Visitor Centre, including staffing, scheduling, and budgeting.
Lead and inspire a team dedicated to delivering exceptional visitor experiences.
Develop business plans, budgets, and quarterly forecasts.
Drive revenue levels to support the wider canal network, while controlling costs.
Ensure compliance across all operations.
Regular reporting of financial performance.
Facility management with the support of our Estates team.
Gather, manage and analyse visitor feedback via multiple platforms to continually improve the visitor experience.
Ownership of Destination ICT systems (scheduling, EPOS and room booking platforms).
Collaborate with marketing to promote the destination across various media platforms, driving increases in visitor numbers.
Streamlining the visitor experience, reducing pain points and increasing revenue.
Organising and overseeing events that enrich the visitor experience and promote the local area.
Ensure the Visitor Centre and its offerings are competitive, appealing, enjoyable and accessible for all.
Work collaboratively with other SC Destinations, ensuring a consistent and competitive offering and experience to all visitors.
Wide stakeholder management: internal SC departments, tourism destination partners (ASVA, STA members), travel trade clients and the local community.​​​​​​​

Skills and experience required:

Proven track record in a similar role, preferably within visitor attractions, hotels, or restaurants.
Highly IT literate with the ability to master new systems quickly.
Experience managing staff across multiple specialisms, excellent leadership and communication skills.
Skilled in creating, forecasting, and managing budgets and interpreting financial reports.
Strong knowledge covering facilities management with F&B operational experience.

Qualities & abilities required:

Passionate about providing outstanding visitor experiences.
Creative thinker with strong problem-solving skills.
A commitment to inclusivity and accessibility

This post requires occasional travel to other Scottish Canals sites. The post holder will be required to participate in an on-call rota and so must live within a reasonable distance from Fort Augustus.

Temporary Post – until 14/04/2025

A leadership role to manage the Travelling Gallery, including the exhibition programme and the overall strategic direction of the organisation, securing core funding and clearly communicating future planning, aims and objectives, and financial budgets with all stakeholders. A key part of the maternity cover will be to travel with Travelling Gallery to locations across Scotland and present exhibition to a wide range of groups, including Primary and Secondary pupils, College students and local clubs.

Knowledge and Skills

• Strong knowledge of contemporary art and the Scottish visual arts sector.

• The ability to explain complex issues inherent in contemporary art to a very broad audience.

• Strong and accessible writing skills needed to put together both original exhibition texts and business / fundraising reports.

• Project and budget management skills.

• Strong communication skills needed to work within a small team which is often, due to travel, not all in the one place.

• Ability to build effective relationships and communicate with partners, key stakeholders and funders.

• Ability to work independently and make key decisions relating to the overall strategic and operational direction of Travelling Gallery.

• Confident driver and navigator with a valid driving license and the ability to travel independently.

Curatorial

• Organise and facilitate the exhibition programme for Travelling Gallery which consists of three exhibitions a year.

• Work with technicians to safely install and de-install each exhibition and ensure the physical care and documentation of artwork.

• Write accessible exhibition texts to accompany the touring programme.

• Manage exhibition and loans contracts, adhering to the procedures for insurance, transportation, artist agreements, condition reports, environmental conditions.

• Work closely with exhibiting artists to develop the exhibition programme and ensure clear communication and fair work conditions throughout the exhibition process.

Development

• Effective monitoring and reporting of Travelling Gallery’s performance, finance and overall delivery to key stakeholders.

• Identify and submit grant applications and fundraising / sponsorship opportunities to support Travelling Gallery’s core costs, exhibition and learning programmes.

• Manage the development of Travelling Gallery’s policies and action plans including Equalities and Environment.

Visitor engagement and travel with the gallery

• Give confident and engaging exhibition talks to a wide range of audiences including primary and secondary pupils, college students, and adult learning groups.

• Welcome and engage visitors into the Travelling Gallery providing knowledgeable information about the exhibitions.

• Driving of the hire car safely to locations across Scotland to accompany Travelling Gallery on tour including occasional overnight stays.

• Act as a safe banksman for the Travelling Gallery Driver when arriving and leaving a venue.

Operational and tour planning

• Work with the TG team to manage Travelling Gallery’s touring itinerary and national partnerships.

• Manage Travelling Gallery’s maintenance including annual servicing and unexpected repairs.

Eden Scott is delighted to be working with Dynamic Earth, a charity Launched in 1999.
Dynamic Earth has attracted over five million visitors since opening its doors and engage with circa 250,000 people a year, including many families, school groups, and business professionals.

They exist to provide compelling science engagement — they translate big scientific stuff into experiences that anyone can get their heads around and feel excited about. And as well as the visitor attraction side of what they do, they have up to 400 conferences and events hosted at the centre too, including major businesses and government events.

They are looking for a Science Learning & Engagement Director, this is a key leadership role and will lead strategy and delivery for science engagement across public, schools, community and outreach programmes. Increasingly you will focus on engagement specific to climate crisis and sustainability themes.

Key responsibilities of the role:

Strategic leadership – You will form a key part of the senior leadership team, working closely with the Board on strategy and delivery for all charity matters.
People management – You will model effective leadership across the charity as well as directly managing the Learning & Engagement Directorate.
Lead on scientific policy – You will ensure there is a robust approach to scientific accuracy in all of the Charity’s messaging and engagement activities.
Manage strategy and delivery for learning, outreach and community – You will ensure we maximise the quality and range of earth science engagement they deliver.
Provide science guidance to the Science Centre & Planetarium teams to ensure all galleries, exhibitions and activities are accurate as well as compelling. This will include leading on the science storytelling for future gallery redevelopments.
Stakeholder representation – You will ensure they have strong connections with relevant government agencies and science experts in academia and industry Science Learning & Engagement Director
Other Responsibilities — You will provide effective leadership for new opportunities and issues, including helping to strategically reimage the Edinburgh science centre.

Key skills and experience required:

STEM engagement experience – We are looking for a leader with demonstrable STEM experience. You will know how to deliver science specific engagement.
Science degree – You will have a formal science education background, preferably specific to earth science and related fields.
Leadership experience – You will know how to form part of a shared leadership team, as well as provide effective functional leadership to a directorate team. •
Strategy and policy – You will have extensive experience at developing strategies and building a library of supporting policies to shape delivery.
Formal learning environment – You will understand the structure of formal learning across Scotland and know how to ensure an organisation can align with the existing educational framework •
Excellent communication skills – You will be very experienced at handling speeches, podcasts, media opportunities to further an organisation’s reputation and aims.

Desirable skills:

A professional or personal interest in earth science and environmental issues
An empathy for what Dynamic Earth exists to deliver
Experience in working for an organization that runs one or more visitor attractions as part of its overall proposition

This role offers an excellent competitive salary within a range of £60,000-£65,000 depending on experience and significant company benefits from day one:

34 days annual leave (which includes 9 bank holidays)
Complimentary entry to Dynamic Earth for family and friends
Free staff car-parking
25% Discount in the Gift Shop
Subsidised meals from the Café
Matched company pension contribution of 7%
Life Assurance cover of 4 times annual salary
Up to 3 years Critical Illness cover

Eden Scott is dealing exclusively with Dynamic Earth on this vacancy so to be considered for this exciting opportunity please submit your CV online.

Closing date and time: 5.00pm Tuesday 26 March 2024

The Head of Community Engagement & Participation leads the strategic direction of community engagement and participation work across the Trust’s Heritage Properties portfolio, ensuring all activity is coordinated, meets best practice. We define community engagement as activity that allows us to identify and work with others for mutual benefit in the pursuit of our charitable objectives, and participation as activity that enables a larger and more diverse range of people to experience the benefits of heritage. The role will allow the trust to extract greater value from the ways that we work with local communities delivers tangible benefits for the Trust.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Strategy. Lead the development of and oversee the implementation of strategies for community engagement and participation, helping the Trust to achieve its strategic objective to diversify audiences and ensure the wellbeing benefits of engagement with heritage are more widely realised.
2. Leadership and advocacy. Provide visible leadership and advocacy for the value of community engagement and participation within the Trust, working collaboratively with colleagues, and represent the function externally with funders and stakeholders.
3. Management and support. Coordinate and maintain oversight of all community engagement and participation activities across the Trust, ensuring projects and activities are delivered in line with strategic priorities and meet best practice for access, inclusion and evaluation of outcomes and impacts.
4. Organisational capacity. Maintain and develop organisational capacity for community engagement through training and development of colleagues, building communities of practice, producing resources, and addressing organisational blockers to the delivery of high-quality activities.
5. Evaluation. Develop and implement processes for the effective evaluation of community engagement and participation activities, ensuring these systems are aligned with KPI reporting on the NTS Corporate Strategy, and provide management information to drive performance improvements.
6. Partnerships. Develop strategic partnerships with peer organisations, governmental agencies, universities and the third sector to access funding opportunities and deliver innovative activity in community engagement and participation.
7. Major projects. Support the development and delivery of major projects by developing plans for community engagement and participation that align with project objectives and realise local opportunities.

Eden Scott is delighted to be working with Gretna Green, a 5* Scottish Visitor Attraction, Shopping and Wedding Venue and the home of Anvil weddings since 1754.

Through four generations of ownership, since 1885, this family-owned and operated business has been at the heart of Gretna Green and Dumfries and Galloway local history for over 130 years.

The Famous Blacksmiths Shop in Gretna Green, has over 260 years of history and heritage, joining couples since 1754 and is now a world-class, award-winning wedding destination and joins shopping opportunities and two hotels. Gretna Green is situated on the Scottish side of the borders of Scotland and England. Located only 10 minutes north of Carlisle, one hour from the Lake District.

Due to a restructure in the business, exciting opportunities have arisen to join the team as Hotel Operation Managers at both Gretna Hall and Smiths Hotel.

Purchased by Gretna Green Ltd at the tail end of 2016, Gretna Hall is a hugely important piece of Gretna Green history. Built in 1710 and run as a coaching inn as early as 1793 Gretna Hall has 86 bedrooms and has recently begun an ambitious refurbishment to bring this glorious building back to its prime and is a 4-star hotel.

Smiths at Gretna Green is also a 4-star hotel with 56 bedrooms. A modern independent hotel built in 2005, Smiths Hotel, is perfect for a relaxing leisure break, business stays, and of course like Gretna Hall, your Gretna Green wedding.

Both roles will be operations centric and be responsible for all aspects of operations at the hotel including day-to-day interaction with colleagues and guests. The post holder will be an ambassador for the brand and their hotel. Provide leadership and planning to all departments in support of their service culture, maximise operations and deliver high levels of guest satisfaction whilst working closely with key stakeholders.

The roles will lead and deliver successful hotel operations, with responsibility for ensuring the highest level of guest satisfaction, team management, and maintaining the overall strong efficiency and profitability of the business unit. The roles demands a keen on first class customer service which exceeds guest expectations. Through considered and crafted planning and organisation of resource, assets and space ensure optimised delivery of a high quality service to both internal and external stakeholders which meets excellent standards of accommodation, food, events, weddings and business performance and consistently delivers in line with their core values and the 4* standards expected from a highly reputable Scottish wedding, hospitality and tourism business.

We are looking for a customer focused individual for each hotel with significant fast paced hotel operational experience and in particular wedding and leisure experience.

You will enjoy a hands-on operational approach and thrive on developing and coaching the team to success and be available to work weekends and evenings, five days out of seven.

This role offers a salary that depends on experience plus various company benefits.

Eden Scott is dealing exclusively with Gretna Green Ltd on this vacancy. Please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information please email or call Sally on 07776 662506.

Contract Type: Permanent
Grade: FC06
Salary: £28,251 – £31,179 per annum
Hours: 36 per week, including evening and weekends on a rota basis
Location: Lochgelly Centre
Job Reference: ON000485

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as an Assistant Venue Manager within our Lochgelly Centre. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key figure, responsible for the promotion of all services within Lochgelly Centre and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe. As a member of our Operations Management Team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience.

This is a full time post, your days and hours of working will flex to meet the business needs and will include weekend and evening working.

You can view the full job spec on our current vacancies page on our website.

About You
You’ll be an experienced people manager who enjoys working as part of a customer facing team. You’ll love a challenge, excel at building strong relationships and have a passion for ensuring excellent customer service, ideally within a theatre, hospitality, visitor or other customer facing venue. You’ll enjoy engaging with community and stakeholders making sure Lochgelly Centre is a relevant and welcoming venue. You will have strong IT skills and the ability to plan through results tracking and strategic thinking. You will have knowledge of Health & Safety and Compliance in the workplace.

How to Apply
If you would like to find out more information about this role before applying, please contact Debbie Kelly, Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 9am on Thursday 21 March 2024.

Interviews will take place week commencing 1 April 2024 at Lochgelly Centre.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

ABOUT DYNAMIC EARTH

Dynamic Earth is the leading earth science engagement charity in the UK, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy – From Beginning to Mend – along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.

PURPOSE OF THE ROLE

It is an exciting time to join Dynamic Earth and be part of telling our epic story to achieve our vision of a positive future for us and our planet.

We are seeking a proactive, energetic and enthusiastic manager, who will manage both our Café and Shop to ensure that all visitors receive a cohesive five-star experience across the centre.

DUTIES

You will drive continual efforts to address environmental sustainability in what we source and sell while also ensuring that the Café and Shop continue to have a scientific focus. You will also gather insight from other leading operators and market reports to help us benchmark performance and know what future developments we wish to implement.

Café
1. Manage rotas to ensure Café is staffed appropriately.
2. Coach and develop staff to ensure they are always delivering a high level of service.
3. Order in all appropriate stock items, beverage and consumables. Ensure all stock is properly rotated and stored.
4. Ensuring that a high standard of customer care is always maintained and continually assessing staff social skills.
5. Continually checking the cleanliness of the café service areas and seating areas and maintaining appropriate records.
6. Ensuring attractive displays of food products in the satellite counter units, and that beverage and condiment sections are replenished as needed.
7. Ensuring that all H&S procedures are continually carried out. (to include food temperature checks and cleaning records.

Shop
1. Manage rotas to ensure Shop is staffed appropriately.
2. Coach and develop staff to ensure they are always delivering a high level of service.
3. The control of inventory established and maintenance of par stocks, and monitoring of stock rotation and turnover.
4. The pricing of merchandise in accordance with budgeted profit margins
5. Maintaining a high quality of service to customers to contribute to the achievement of our 5 star Visit Scotland visitor attraction grading.
6. Liaising with suppliers to continually revise and update the merchandise mix.
7. Maintenance and operation of the MiniPOS system to evaluate sales, control stock and promote a good understanding of the sales mix and performance of individual stock lines and stock departments.
8. Conduct regular stock takes (as required) to maintain accurate records on stock levels, reduce wastage and promote accurate ordering.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Essential
• Relevant experience in a similar role
• Be able to demonstrate previous success in generating footfall and increasing sales.
• Well organised with excellent attention to detail and ability to prioritise workload.
• Self-motivated and confident to work with autonomy.
• Financially literate with a good knowledge of the Microsoft Office Suite and budget management.

Desirable
• Experience working with MiniPos and Venersys or similar.
• Relevant experience in the visitor attraction industry.
• A professional or personal interest in science, earth science and environmental issues.
• An empathy for what Dynamic Earth exists to deliver.

OUR BENEFITS

• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends
• Free staff car-parking
• 25% Discount in the Dynamic Earth Gift Shop
• Subsidised meals from the Dynamic Earth Café
• Staff Canteen with complimentary tea and coffee
• Free entry to ASVA member visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to conditions)
• Employee Values Awards
• Matched company pension contribution of 5%
• Confidential advice-line through our Employee Assistance Programme
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cover

If you would like to apply for this position, please send a copy of your CV and cover letter to peopleandculture@dynamicearth.org.uk

Glasgow Life

£49,213.59 – £57,039.38
Location: Glasgow Museums Resource Centre, 200 Woodhead Road, G53 7NN
Ref: GLA11532

We are looking for an exceptional candidate to bring passion and expertise to lead one of the world’s most prestigious museums, The Burrell Collection. Winner of the Art Fund Museum of The Year 2023. “ They have realised, with real vigour and imagination, the true depth of what it means for a museum to be accessible. I would encourage everyone to go and experience it.” Mary Beard, Art Fund Museum of the Year 2023 judge.
Since opening in the Spring of 2022 The Burrell Collection has welcomed over a million visitors and been recognised locally, nationally and internationally for the unforgettable visitor experience it offers.

As Museums Manager – principal venue The Burrell Collection you will be part of a dedicated team which supports the largest museum service in the UK outside London with 7 venues across the city and a collection of over one million objects that is one of the finest in Europe. The service enjoys an outstanding reputation for the quality of interpretation and audience engagement it delivers. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
You will be responsible for the quality of the visitor experience in and the local, national and international profile of The Burrell Collection. The role includes directly managing a front of house staff team and co-ordination and collaboration with services provided by a range of museum teams including the curatorial team, a team of technicians and Museum Learning and Access team. You will also liaise via the Assistant Museums Manager with catering, cleaning and other contracted services to ensure excellent service delivery. You will have proven leadership skills with the ability to motivate a team of museum professionals to create an unforgettable visitor experience.
The role requires a deep understanding of the role the Burrell Collection plays in the life of the city, as a tourist destination and flagship venue for fine and decorative art, as well as its important relationship with communities. You will have an excellent understanding and track record in developing and diversifying the audiences for Art Museums and delivering excellent customer care for a wide range of visitors.
You’ll lead on a changing programme of special exhibitions, events and activities and the on-going development of the displays and museum offer. As a museum manager you will work with the museums management team in developing and delivering Glasgow’s museum service, responsible for customer service and programme delivery. This will include the management of an additional museum site.
You will have experience of working in museums, heritage attractions or other content-based customer focused organisations. You will understand the role of content in communication with varied audiences and be committed to excellent customer service, community engagement and audience development. You will bring excellent communication, team motivation, and relationship building skills.

About you
• You will demonstrate a passion for the role museums can play in the life of the city, for locals, visitors and as a tourist destination.
• You will demonstrate an understanding of and passion for the unique nature of the collection. You’ll have an outstanding knowledge of the management of large visitor attractions as well as cultural and educational programming.
• You will be an exceptional communicator and team player, able to energise those around you and an experienced manager and mentor to those in your team.
• You’ll have first rate organisational skills as well as strong experience of managing a wide range of customer service operations, including health and safety.
• You’ll have a degree or equivalent experience in a relevant subject area, and a museum or management postgraduate qualification would be advantageous.
• You will demonstrate a commitment to working with diverse communities.

This is a key role that sits within the Museums and Collections team at Glasgow Life, making a significant difference to our ability to reach our audiences and to deliver on performance and financial targets.

You can read the full person specification for this role under the ‘Job Attachments’ section.
Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.
This position requires a Basic Disclosure. Please note successful candidates for the above position will be required to pay for their Disclosure.
Declaration of Interest applies to this advert.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. Museums Manager (Burrell Collection) – GLA11532 | Glasgow Life | myjobscotland

To apply for this vacancy online please visit www.glasgow.gov.uk.

Closing date is 11.59pm on Sunday 10th March 2024

This role involves working closely with the Distillery Director, Whisky Maker and Production team, to maximise the efficient operation of a busy single malt distillery, whilst creating a quality spirit for maturation.

Whilst managing a small multi skilled team, the Assistant Distillery Manager will be expected to encourage a culture of continuous improvements and forward thinking, whilst respecting The Glenturret’s values and heritage.

Being a small but busy distillery, the Assistant Distillery Manager will be expected to step in and be hands on when required.

Key Responsibilities include:
• Oversee the production of NMS
• Efficiently oversee production to produce quality spirit
• Oversee the ordering of malt / yeast and other items as required
• Oversee the removal of distillery waste and co-products
• Work closely with the Whisky Maker to ensure there is always a supply of quality casks to meet production demands
• Line manager for the Production team, including coaching, mentoring and shift scheduling
• Comply with H & S, HMRC, Environmental, food safety, feed safety and Legionella legislation
• Complete documentation as required for reporting, including procedures, work instructions and RA’s
• Ensure calibrations of equipment are in place
• Assist in managing warehouses to minimise losses and maximise vacuity
• Work closely with the Distillery Director and Facilities Manager to facilitate PPM and breakdowns, to ensure there is minimum disruption to the process
• Be part of the on-call rota
• Manage production operations to produce spirit of the highest quality at the lowest possible cost, whilst minimising waste
• Assist to manage warehousing operations at lowest possible cost whilst keeping losses to a minimum
• Lead, coach and develop the Glenturret Production team
• Identify and propose improvements in all aspects of production in keeping with a continuous improvement culture
• Assist to manage site security
• Responsibility to be fully conversant with all Glenturret quality, environmental, health & safety, HMRC, HACCP & feed safety procedures, ensuring that all activities under your control are conducted in accordance with these requirements.
• Make technical decisions on a regular basis. E.g. alter production programme to accommodate new malt, schedule challenges, breakdown’s etc.
• Carry out structured and open team meetings

Assistant Compliance Manager
Dalwhinnie Visitor Centre
Permanent – Full Time

The successful candidate will be responsible for the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be expected to run overall operations, leading by example, and prioritising time on the shop floor. Leading the team to deliver world class service.

This role will require weekend, evening and on-call work, with opening and closing responsibilities. The post-holder will be based within 30 minutes from the Visitor Centre for on-call purposes.

Your responsibilities:

• Duty Management for Brand Home and distillery operations as required (full training provided)
• Lead and drive the risk compliance agenda across the Brand Home/s, lead and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.
• To ensure zero additional costs to site through non-compliance, and (in line with Diageo’s code of conduct) to source the most financially viable option when identifying suppliers of materials/training.
• Managing all contractor administration and management on site Inc. Supplier tendering, contractor inductions & scheduling of works. Support with assessing suitability of Risk Assessments and Method Statements (RAMS). Challenging where submitted RAMS had not met Diageo standards.
• Using bespoke systems including SAP, Entropy, EQMS & Enablon to record data and source vital information.
• Onsite point of contact with operations team, attend Distillery risk and PCC meetings as required,
• Responsible for carrying our task based risk assessments, and creating and reviewing work instructions

Qualifications and experience required:

• 3+ years’ experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry
• 2+ years’ experience in a management/leadership/supervisory role
• Knowledge of Whisky is desirable
• Be familiar with sales protocols and customer service procedures
• Experience of contract and facilities management
• Strong understanding of Health and Safety
• Possesses or willing to work towards achieving NEBOSH and all internal health and safety training
• Be guided by a customer-first attitude ability to understand and interpret consumer insights
• Must be analytical, and possess good knowledge of budgeting processes and performance indicators management
• Strong desire to learn more about the whisky story, brand, and its characteristics
• Must be flexible with work schedule including weekends, holidays, and evenings

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Dalwhinnie is an iconic visitor centre providing extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Create a future worth celebrating with us!

Assistant Retail Manager

Location: Glen Ord Visitor Centre, Muir of Ord

Type: Permanent, Full-time

Closing date: 10th March 2024

The post holder is an integral role responsible for managing both the Front of House and Back of House retail operations whilst ensuring world class service is delivered and operational excellence is achieved.

You will be responsible for:

Daily management of all operational activities; retail, experience, and F&B offerings
Ensure compliance in accordance with Diageo’s global standards and policies
Ensuring excellent customer service standards are adhered to; escalation point for resolving customer issues as required
Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes
Identify individual team members’ strengths and create developmental plans to prepare all for future growth.
Lead the implementation of new operational procedures and/or systems
Directly contribute to Malt Brand Home performance with a detailed understanding of KIP’s and levers required to deliver.
Responsible for implementing the Retail Strategy
Priorities time on the shop floor; coaching and developing the team; and leading by example
Key holder, personal license holder and premise manager as required Recruitment & onboarding of staff
Direct line management responsibilities

This role will require weekend and evening work, with opening and closing responsibilities.

Following training completion, this role will involve on-call duties as part of the duty management team rota covering both the Brand Home and Distillery. When on-call you will be required to be within driving distance of the site to attend call outs .

To be successful in this role:

2+ years’ experience in a management/leadership/supervisory role
Strong desire to learn more about the whisky story, brand, and its characteristics
Be familiar with sales protocols and customer service procedures
Strong understanding and experience of inventory management
Be guided by a customer-first mindset; ability to understand and interpret consumer insights
Must be analytical, and possess good knowledge of budgeting processes and KPI management
Proven track record of achieving operational KPI, revenue, and profit targets
Proven experience managing teams and business units; be a true leader, acting as a role model for the team
Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
Results driven, with a desire to work in a fast-paced environment
Must have ability to prioritize and plan work activities in a timely and efficient manner
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Possess strong computer literacy skills
Proficient in Microsoft applications
Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps the business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Singleton is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you.