Marketing & PR

Stills is seeking a proactive, and highly organised individual who is passionate about connecting audiences with our programmes through creative marketing and engaging visitor experiences.

The Visitor & Marketing Co-ordinator will bring a strong blend of marketing insight and customer-focused service, with the ability to communicate clearly and enthusiastically to diverse local, national, and international audiences. They will thrive in a public-facing environment, confidently balancing competing priorities while contributing to the promotion of our vision and the smooth day-to-day delivery to ensure the best possible visitor experience.

About us

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

How you you’ll contribute to our mission

– You’ll manage the social media team and activity including media relations and corporate messaging.

– Collaborate across the Royal Zoological Society of Scotland (RZSS) to maximise audience engagement, brand visibility and commercial performance and strengthen our reputation as a global leader in conservation, science and community engagement.

Some of the things you’ll do:

– Support the delivery of the marketing, communications and sales strategy aligned with RZSS’ mission and long-term goals
– Lead on key aspects of the strategy, including reaching and engaging with new audiences
– Plan, create and schedule high-quality and engaging social media activity
– Work with internal teams and external agencies to deliver integrated campaigns
– Monitor and respond to social media comments and messages in line with brand guidelines
– Track and report on performance metrics against agreed KPIs
– Monitor sentiment across media channels and flag potential risks to senior colleagues
– Design and deliver crisis response and reputational management protocols and training

What we’re looking for:

– Educated to degree level in relevant subject or equivalent experience in media relations
– Deep understanding of social media platforms, trends and analytics
– Excellent written and verbal communication
– Strong content creation (copy, graphics, videography and photography) and storytelling skills
– Management in a customer-facing or visitor attraction environment
– Managing social media channels and audience engagement

What you’ll get in return:

– Starting salary of £48,453 or £49,665 (offer based on experience) with future salary progression up to £54,007 per annum
– 37.5hr working week (may require some weekend/evening working)
– 34 days annual leave (pro rata)
– Discount in both retail/catering
– Access to a healthcare plan
– Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
– Employer contributory pension scheme
– You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
– If this role excites you and aligns with your career aspirations, click APPLY now.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and PVG Check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

What we do? Dalkeith Country Park is a commercially diverse and high-profile visitor destination, combining parkland, historic buildings, retail, food and beverage, play, wellbeing and an evolving programme of events and experiences.

The role? As Marketing Manager you will lead strategy and delivery across Dalkeith Country Park’s Restoration Yard, Fort Douglas and Palace, driving commercial income, visitor numbers, ticket sales and brand reputation. You’ll lead integrated campaigns across digital, content, events and on site channels; manage and develop the marketing team; oversee budgets; and use analytics and AI tools to optimise performance.

This is a unique opportunity to lead marketing for one of Scotland’s most distinctive country park and palace destinations, working across a rich mix of visitor experience heritage, landscape, retail, hospitality and events. Making a tangible impact on growth, visibility and visitor experience through strong planning, prioritisation and collaboration with senior leaders, you will have real influence over strategy and delivery.

The person? Passionate, creative, and commercially focused, you’ll bring senior marketing experience in visitor, heritage, hospitality, leisure or destination‑led environments. With strong digital marketing experience, proven leadership skills, and the ability to translate plans into action, the successful candidate will relish the opportunity to shape the marketing of one of Scotland’s most distinctive destinations.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV.

The closing date for applications is 18 May.

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