Operations

Role Profile:

Reporting to the Head of Visitor Experience, the Visitor Services Supervisor will help ensure the smooth day to day running of the visitor experience at V&A Dundee. The position sits as part of V&A Dundee’s Duty Management team, facilitating the effective day to day running of the museum and specifically focused on all aspects of coaching the visitor assistant team.

Whilst assuming full duty management responsibility of the building, the Duty Management team put the visitor journey at the heart of everything they do, ensuring the delivery of a consistently world-class, 5-star experience, for everyone who comes to see us. They supervise the smooth running and support the Head of Visitor Experience with the continued development and improvement of all functions that sit within the visitor operations remit. These functions include, but are not limited to, ticketing and box office, gallery staffing and object invigilation, and events delivery. A high degree of flexibility and a proactive approach are key to this exciting role, which will help V&A Dundee reach its commercial targets whilst also ensuring its visitors receive a 5-star experience.

Duties and Responsibilities:
General Operational Duties

Coach and mentor Visitor Assistants on all areas of the museum. Escalating any performance issues from staff promptly and effectively in line with V&A Dundee procedures

Ensure that that the Museum is maintained to the highest standards, reporting issues arising to the relevant departments, following up reported issues to ensure work is carried out and public areas are safe, clean and tidy

Undertake any other duties as may be reasonably required to ensure efficiency throughout the Operations Department

Have excellent working knowledge of the Visitor Experience operational functions, and the cascading of relevant operational training to colleagues, including POS System operation, Ticketing Systems, SOPs and Service Delivery

Ensure a good knowledge of Museum programming and relaying this to customers and staff

To ensure a thorough working knowledge of existing facilities throughout the Museum, to provide accurate and efficient guidance to customers and communicate this knowledge to visitor assistants and volunteers

Consistently look for ways to improve our service and actively feedback constructive ideas

Promote equality and diversity in all aspects of your work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with respect/dignity and actively contributing to developments that support the Museum’s strategy for widening access, inclusion and diversity

Manage V&A Dundee’s Visitor Experience Recognition Programme, ensuring all members of the team are aware and brought into the programme to help promote inclusivity and internal camaraderie

Handle customer enquiries and complaints in a timely and professional manner, both in person and via other communication channels

Contribute to all cash handling processes, along with the supervision of the banking procedures and the security of the cash room and safes, in line with insurance regulations

Must be trained in and act as a Fire Warden & First Aider for V&A Dundee

Undertake any other duties as requested by the Head of Visitor Experience

Coaching:
Coach and mentor our team of Visitor Assistants, ensuring that they have adequate training and development opportunities so that they can confidently upsell tickets, memberships, gift aid and consistently deliver the best possible experience for all of our visitors

Coach and mentor our tour guides, ensuring that team members feel supported when delivering tours

Coach and mentor our visitor assistants so that they are able to take enquiries via phone and email

Lead on coaching a team of visitor assistants to undertake surveys

Lead on the coaching of any engagement activity that may be implemented as part of the museum offer

Promote V&A Dundee’s continued commitment to consistently delivering a world-class, 5-star experience for all, identifying training opportunities and supporting a learning and development matrix for the Front of House team, ensuring the visitor experience team are confident in delivering this on a daily basis Duty Management/Building & Security Operations

Oversee the daily operation of the public facing areas of the museum, striving to achieve the highest standards of customer service and ensuring the delivery of a consistently world-class, 5-star visitor experience, in line with Visit Scotland’s quality assurance grading, for everyone who comes to see us

Act as a key holder, performing opening and closing procedures. This will include occasional out of hours emergency response, as agreed with the Head of Visitor Experience

Ensure the highest standards of cleanliness and facility conditions, performing regular audits and escalating problems that deviate

Oversee the daily management and security of the Gallery spaces, reporting any maintenance issues and object damage

Conduct pre and post-shift briefings for the Front of House staff, ensuring that they have the necessary information to support our visitors, and gathering feedback and ideas to help improve the visitor and staff experience

Have excellent working knowledge of the Visitor Experience operational functions, and the cascading of relevant operational training to colleagues, including POS System operation, Ticketing Systems, SOPs and Service Delivery

Maintain open lines of communication between departments, cascading relevant information including, but not exclusive to, updated exhibition messaging and object rotation, ticketing and membership offers, learning and event activity, and any other new initiatives or development opportunities

Uphold and promote health and safety policies and procedures, ensuring the safety of all of our staff and visitors and full compliance

Identify and suggest changes to standard operating procedures to improve efficiency and working practices

Actively seek visitor feedback and communicate any information directly to relevant departments

Respond to visitor enquiries as needed, and resolve any complaints in a calm, professional manner, de-escalating any potential conflicts

Lead on and coordinate the response to emergency situations, including but not limited to, first aid incidents, building evacuation, adverse weather and problem visitor scenarios

Work closely with the Head of Visitor Experience and the Events Coordinator, to support the delivery of all events, assuming Duty Management responsibility on a roster basis, and ensuring that all events are delivered safely

Oversee cash handling processes, along with the management of the banking procedures and the security of the cash room and safes, in line with insurance regulations

Deadline for applications: no later than 15.00, 5 December 2025. Interviews are scheduled to take place on 15 and 19 December 2025.

Digital Marketing Executive, Paisley, 37 hours per week, Permanent, Grade 4: £29,190 – £30,733 p.a.

We’re seeking a Digital Marketing Executive to join our Business Development team and help bring OneRen’s brand to life. This is a hands-on, creative role focused on producing engaging content across digital platforms-from social media and newsletters to video and photography.

You’ll work closely with the Marketing & Campaigns Manager to support campaigns that connect with audiences, promote our services, and celebrate our achievements. You’ll also play a key role in analysing performance data, shaping storytelling strategies, and collaborating with colleagues across the organisation.

Candidates are to submit a CV and cover letter in one document.

Closing date: 7 December 2025

Interview Date: week commencing 15 December 2025

The successful candidate will be required to undertake a Basic Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Communications Executive, Paisley, 37 hours per week, Permanent, Grade 4: £29,190 – £30,733 p.a.

We’re seeking a Communications Executive to support the delivery of OneRen’s public relations, media engagement, and internal communications. This is a hands-on role ideal for someone looking to build a career in communications within the charitable or cultural sectors.

You’ll work closely with the Brand & Communications Manager to draft press releases, manage media lists, create engaging content, and help ensure our messaging is consistent and impactful. You’ll also contribute to internal communications and support the monitoring and reporting of campaign performance.

Candidates are to submit a CV and cover letter in one document.

Closing date: 7 December 2025

Interview Date: week commencing 15 December 2025

The successful candidate will be required to undertake a Basic Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Audience Development & Membership Officer, Paisley, 37 hours per week, Permanent, Grade 6: £34,186 – £36,077 p.a.

We’re seeking an Audience Development & Membership Officer to lead OneRen’s approach to audience engagement and membership growth. This is a role focused on building long-term, loyal relationships with our community – transforming one-time visitors into repeat customers and passionate advocates.

You’ll use data-driven insights to shape the customer journey, optimise membership strategies, and deliver personalised communications that drive engagement and revenue. Working across departments, you’ll ensure our audience development efforts are integrated, impactful, and aligned with OneRen’s mission.

Candidates are to submit a CV and cover letter in one document.

Closing date: 7 December 2025

Interview Date: week commencing 15 December 2025

The successful candidate will be required to undertake a Basic Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Culture Perth and Kinross are looking for a collection-focussed and motivated individual seeking to build on their experience of collections work.

This post will work with the archive collection of artist, J.D. Fergusson, supporting and undertaking the audit, documentation, digitisation, pack and move to Perth Art Gallery, and re-storage of the art and archives.

Whilst formal qualifications are not required the successful applicant will have experience working or volunteering in a collections environment and will meet the requirements detailed in the job profile.

We encourage applications from individuals of all background.

Glasgow Life

Museum Technician (trade and crafts)
£30,984.86 – £34,917.78
Location: be Glasgow Museum Resource Centre, 200 Woodhead Rd, Glasgow G53 7NN
Ref: GLA14560

We believe everyone deserves a great Glasgow life and that starts with the people who work here.
Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Museum Technician to join our Logistics & Programming team.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know
Hours: 35 per week. Monday – Friday, generally 0800-1600hrs
Contract type: Full time, Permanent
Pay details: The listed salary is for a full-time role.
Location: You’ll work city-wide in our museum venues although your main place of work will be Glasgow Museums Resource Centre which has great links to public transport (Nitshill Railway station is a ten-minute walk) and free parking.
What you’ll do
As a Museum Technician, you’ll be a part of our Logistics & Programming team, reporting to the Senior Museum Technician and working alongside a team of technicians with a variety of skills. You’ll play an essential role in providing technical support to the service from maintaining and repairing our displays, to helping to create our world class temporary exhibitions. Your work will make a visible and lasting difference. This could be:
• Supporting our communities
• Helping people get active
• Creating cultural experiences
• Or working behind the scenes to make it all happen
• Full driving licence as you will transport materials in the museum vehicles
Who you are
We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!
We’re looking for:
• City and Guilds Carpentry and Joinery Qualification
• Proven joinery experience including bench hand work
• Experience of woodworking machinery and workshop practices
• Experience of Lifting and Handling and ability to assess equipment necessary and appropriate use.
• Ability to work as part of a team, to be proactive, assess work requirements and be able to use initiative
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.
When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:
Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!
Pension
Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.
Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit – https://www.glasgow.gov.uk/jobevaluation.
What’s next
To get started, complete our short application form. In this, you’ll fill out:
• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”
Use the Person Specification in the Job Attachments section to guide your answers.
Important Dates:
The closing date for this job is 11.59pm on 30th November. Interviews are provisionally scheduled for week commencing 8th December.
Who We Are –

Our museums service, managed by Glasgow Life on behalf of the community, cares for thousands of years of history. We take care of the city’s museum and library special collections, its archives, and operate award-winning museums, keeping them safe for future generations. We run talks, tours, workshops, and events, so people can explore and enjoy the collections. By connecting people with the city’s stories, our museums continue to enrich the lives of local people and visitors. Read more here – https://www.glasgowlife.org.uk/museums

Diversity and Fair Work at Glasgow Life
We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.
We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

Ready to apply?
Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

To apply for this vacancy online please visit Museum Technician (trade and crafts) – GLA14560 | Glasgow Life | myjobscotland

Closing date is 11.59pm on Sunday 30th November 2025

This role of Gardener Caretaker supports the gardening and caretaker teams. The split of the workload will change across the season; summer work predominantly in the gardens and winter work predominately in the castle. Typically, in the summer, two days a week will be required for sole caretaker duties and three days a week for gardening duties. In the winter, most work will be in the castle supporting deep clean and maintenance but occasionally supporting the gardening team by prior arrangement through the operations manager.

The caretaker role provides immediate response to any fire or security issues across any 24 hour period and therefore residence in the immediate vicinity of the castle is a requirement of the role and accommodation will be provided.

JOB PURPOSE

Under the leadership of the Head Gardener, this role manages the delivery of Inverewe Gardens’ shelterbelt management plan – a subset of the property’s overall Garden Heritage Plan. It is a hands-on role, delivering practical arboriculture and horticulture within woodland settings across the property, whilst leading a small team of gardeners.

CONTEXT

Inverewe is a garden of international importance. Created by Osgood Mackenzie in the late 19th century, and in NTS ownership since 1952, exotic plants flourish in a challenging northern landscape of spectacular mountain and coast. Inverewe’s planting has always been developed to ‘push the boundaries’. It is renowned for its variety of designed elements and an extensive plant collection of national significance, including notable collections of rhododendrons and southern hemisphere plants.

The “shelterbelt” of mixed coniferous and broadleaf trees rings the more formal “planted” garden and the tree canopy provides the stable, humid, and sheltered microclimate that allows the plant collection to thrive, as well as influencing the character of the garden as a backdrop and gateway to the landscape beyond. While the importance of the shelterbelt and tree collection has long been recognised, with their loss representing an existential threat to the garden itself, it has been difficult to consistently implement management plans to ensure the resilience of these features for the future.

The Head Gardener, First Gardener (Woodland), and First Gardener (Ornamental) form Inverewe’s Garden Management Team, collectively ensuring the development and delivery of the property’s Garden Heritage Plan, whilst integrating seamlessly with the wider estate (2,500 hectares of forestry, shore, and moorland), visitor services (100,000 visitors annually), and the context of the local community.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Understand, develop, and deliver Inverewe’s shelterbelt management plan, including (but not limited to):
o General care of trees and their understory, such as trimming/lopping, felling, planting, invasive non-native species removal, pest and disease control;
o Undertaking tree inspections and remedial actions to promote tree health and maintain a safe woodland garden environment;
o General care, maintenance, and development of planted borders and clearings within the woodland garden;
o Managing soil health – including appropriate composting;
o Managing and developing the property’s bio-char approach, for both internal use, and as a commercial product;
o Liaising with Inverewe’s Propagator to ensure an appropriate nursery of replacement trees, and implementing agreed planting/re-planting plans, or opportunist planting;
o Liaising with Inverewe’s Ranger over the recording, monitoring, and maintenance of the shelterbelt as an important habitat;
o Outreach and education in the form of guided tours, talks/lectures, community engagement events.
• Supervise the team of gardeners and volunteers assigned to woodland garden and shelterbelt work, ensuring that they are motivated, trained, developed, and deliver their duties to the required standard.
• Manage any delegated budget in the optimal way, taking a “best value” approach without overspending.
• Manage health & safety for the woodland garden and shelterbelt activities, including (but not limited to):
o Undertaking and recording general and specific risk assessments for areas of the woodland garden and shelterbelt activities to mitigate hazards and risks;
o Undertaking and recording routine and ad hoc tree inspections, and any remedial works;
o Servicing of tools and equipment (including PPE) according to manufacturer’s recommendations, and logging their use;
o Appropriate storage, issuing, and COSHH assessment of chemical agents used in the woodland setting;
o Advising – and if necessary, taking decisions on – the closure of parts of the garden or the garden as a whole in situations such as high winds/storms to ensure the safety of colleagues and visitors.
• As required “stand in” for the Head Gardener or First Gardener (Ornamental) to ensure complete garden management/supervisory coverage (in times of e.g. sickness absence, annual leave).
• As required by the Head Gardener, help with gardening activity in any part of the garden.
• As required, as a senior member of the Inverewe management team, contribute to the Property’s overall operations and development.
• As required by the Operations Manager, support tree/woodland work at Corrieshalloch Gorge.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.