Operations

1 position – Full-time and Permanent
Plus 1 position – Full-time and Fixed Term for 5 months
Salary £29,888 – £32,602 per annum (pay award pending)
Plus generous benefits package
On site

About the role

Join us as a Gallery Supervisor. Inspire, lead, and help make art work for everyone!

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people at our galleries – the National, Portrait, and Modern. In this role, you’ll be at the heart of making every visit memorable.

We’re looking for people-focused Supervisors with a knack for leadership and a calm, professional approach to unexpected situations. If you’ve led and supervised teams in visitor attractions, retail, hospitality, or customer service, this is your chance to make a real impact.

With excellent communication skills and a collaborative approach, you’ll be comfortable supporting and motivating a team of Gallery Attendants to deliver exceptional visitor experiences while keeping our people, galleries, and art safe and secure. You’ll act as a visible and approachable leader, coaching and developing your team, ensuring they feel confident and empowered in their roles.

You’ll also play a key part in our day-to-day gallery operations, helping to manage visitor engagement, responding effectively to queries or issues, and maintaining smooth, safe running of our spaces. Passionate about creating welcoming, inclusive experiences, you’ll help every visitor leave inspired and eager to discover more.

The difference you’ll make 

Our Vision

National Galleries of Scotland Security and Visitor Services Team provide an exceptional visitor experience and service. The team embodies our strategy ‘We make art work for everyone’, in protecting our people, art, and our buildings and ensuring an inclusive welcome for all.

Our Mission

National Galleries of Scotland Security and Visitor Services team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. We have three key areas of responsibility:

Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.

Security: endeavoring to keep people, our buildings and works of art safe, responding effectively to risk.

Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

Working with Operations Managers across our galleries, you’ll focus on operations management, visitor engagement, and team leadership. Your responsibilities will include:

– Leading, motivating and coaching Gallery Attendants to deliver exceptional visitor and artwork care, safety, security and building presentation.
– Acting as Duty Manager on a rota basis, ensuring public and asset safety and security along with visitor care during opening hours.
– Communicating clearly and proactively across departments, sharing information with other visitor-facing colleagues.
– Assisting in the safe evacuation of our buildings during any incidents or emergencies.
– Supporting visitor-facing colleagues to respond to and deal effectively with visitor queries or complaints, taking prompt and appropriate action to resolve any issues.
– Keeping up-to-date and knowledgeable with the exhibitions, displays and events. Coaching and developing your team to gain and use their expertise to enhance our visitor experience.
– Recruiting, training, and developing Gallery Attendants, supporting their performance and growth.
– Promoting best practice in health, safety, and wellbeing across your team.
– Working collaboratively and supporting the Security Supervisors.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– While an interest in art would be great it’s not essential. However, you must have previous experience of successfully supervising teams within a visitor experience, Retail and/or customer service organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information.
– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills.
– Ability to prioritise your own and the team’s workload.
– Excellent communicator with outstanding interpersonal and written skills.
– Ability to respond to any unexpected situation in a calm and professional manner.
– High degree of IT skills, proficient in MS Office.
– A fair, consistent, and helpful approach in dealing with staff and public.

It would also be great if you have:

– First Aid qualification, or willingness to undertake training to obtain.
– Knowledge of another language (e.g. Gaelic) is desirable but not essential. 

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Monday, 29 September 2025.

FANCY A ROLE THAT’S DARKER, SCARIER, AND A WHOLE LOT MORE LEGENDARY?

The Edinburgh Dungeon is searching for a Technical Manager to keep our sinister scares running like a perfectly oiled torture rack. This isn’t your average job – it’s a chance to oversee the creepy corridors, spine-tingling special effects, and infamous Drop-Dead ride that make our Dungeon scream-worthy.

As the Dungeon’s Technical Manager, you’ll be responsible for the maintenance and safety of every corner of the attraction. From ensuring the fabric of the building stays intact to overseeing the behind-the-scenes magic of our live actor shows and special effects, your expertise will be essential.

You’ll lead statutory inspections, implement health and safety measures, and manage the upkeep of the Dungeon’s facilities and systems. With you at the helm, our scares will stay spine-tingling and our attraction scream-worthy.

You’ll also lead and develop a maintenance team worthy of the Dungeon’s dark reputation, ensuring they meet statutory requirements and Merlin standards. Alongside daily operations, you’ll dive into managing ride upgrades and capital expenditure projects, all while keeping budgets as tight as a vampire’s grip. Whether it’s scheduling fire and safety checks, tackling risks, or getting your hands dirty, you’ll play a key role in keeping the Dungeon safe, eerie, and efficiently terrifying.

This role is permanent and full-time, working any 5 days out of 7. This will include weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

Qualifications & Experience

*Knowledge of hydraulic and pneumatic systems, electrical principals appropriate to mechanical systems and AC/DC motor application and principals
*A fault diagnostic approach to electrical and electronic systems and knowledge of animatronics and ride engineering systems
*Experience in managing A/V systems including show programming, audio and lighting would be beneficial.
*Experience of planned preventative maintenance systems, Health and Safety procedures relevant to engineering activities and knowledge of building management systems
*A positive and self-motivated individual with a strong eye for detail
*Someone who takes pride in their work

Benefits

Alongside joining a truly inclusive culture where everyone is encouraged to be themselves at work, we also offer:

*Merlin Magic Pass: Free access to all our attractions worldwide for you, your friends, and family.
*25% discount in our retail shops and restaurants.
*40% off LEGO online.
*Enjoy the Ride Pass: Giving you and 5 others a Merlin Annual Pass (Gold edition).
*Discounted rates at Merlin hotels globally.

The role

To plan, organise, develop, and coordinate the schedule, budget, issues and risks of delegated capital projects at Edinburgh Zoo and Highland Wildlife Park in support of RZSS’ vision and mission, ensuring all contract information and design documentation is in place to deliver safe and coordinated projects.

Some of the things you’ll do:

Contribute to various stages of capital projects including works being assessed, prepared, scheduled, and allocated.
Assist in the development of project management documents such as project budgets, project schedules, scope statements and project plans
Provide input and facilitate concept design reviews, feasibility studies, and design team meetings.
Participate in the spatial and design planning of facilities and enclosures, ensuring functionality, accessibility, and integration with animal welfare and visitor experience.
Review, interpret and contribute to architectural and engineering drawings to ensure alignment with project goals and operational requirements.
Coordinate the allocation of project resources to ensure the project team has what’s needed at the right time
Tender project work when required. Produce accurate tender documents to ensure projects can be priced to provide best value for budget.
Meeting with project clients/contributors to assess their needs and define project requirements, acceptance criteria and project timelines; acting as the central communication point between departments and project stakeholders.
Manage and co-ordinate the work of contractors, to ensure it is carried out according to agreed quality standards, budgets, and timescales.
Manage the process of carrying out surveys and technical inspections of buildings.
What we’re looking for:

Degree or equivalent qualification in Construction Management, architecture, surveying or equivalent
Understanding of Planning and Building Regulations
Understanding of basic principles of structural design, including ability to understand design drawings
Working knowledge and implementation of Construction Design and Management (CDM) regulations
Working knowledge of Health and Safety considerations in a construction environment.
Ability to understand and work within budgets

What you’ll get in return:

Starting salary between £33,230 – £34,060 (offer based on experience) with future salary progression up to £37,038 per annum
37.5hr working week (may require some weekend working)
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice, plus up to 8 face to face sessions for all members.
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

Exciting opportunity available as we prepare for the opening of The Inverness Castle Experience later this year!

We are seeking up to four Caretakers and welcome part-time or full-time applications from reliable and proactive individuals to join our team at The Inverness Castle Experience.

Excellent benefits including 35 days holiday per year, pro rata, local government pension scheme, positive team culture and respectful values.

This vital role ensures the smooth day-to-day operation, safety, cleanliness and overall presentation of the site. Responsibilities include carrying out Planned Preventive Maintenance, conducting regular building safety checks and maintaining high standards of cleanliness across both public and staff areas.

We offer a variety of permanent, full-time, part-time and relief positions, with working hours between 7:00 am and 7:00 pm, Monday through Sunday.

Key Duties

1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and I-care values to increase morale, productivity and performance.

2. Complete and keep up-to-date the mandatory training required for this position, in compliance with High Life Highland’s Health and Safety policies and procedures.

3. Follow any operational guidance, procedures and undertake all health and safety checks and responsibilities as delegated by the Manager.

4. Undertake daily pre-opening checks to ensure the facility is safe, secure, clean and ready for visitors.

5. Carry out planned preventative maintenance as scheduled in the site PPM programme.

6. Perform routine building and site inspections, including fire alarm testing, emergency lighting checks, and health and safety compliance inspections.

7. Maintain accurate records of all checks and ensure corrective actions are logged and completed.

8. Record and report maintenance issues on Concerto and escalate where necessary.

9. Check for cleanliness and safety on a regular basis and ensure safe method of work is achieved.

10. Support preparations for large events, including set-up, derig and equipment checks

11. Ensuring cleanliness and basic maintenance of areas of all external areas.

12. Attend any training online or in person, and attend meetings as requested by management.

13. Pursue continuous professional development and contribute to the continuous improvement of Inverness Castle Experience and High Life Highland as a whole.

14. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.

15. Provide support to other departments and assist other areas of High Life Highland as and when required, with particular projects, training or in the event of holidays or sickness.

16. Work on a rota basis, which will include some evenings, weekends and bank holidays, ensure you are up to date with your rostered shifts and give advance notice of any leave requests for consideration.

17. Update yourself regularly and undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.

For full details of the role click on the link to our website and the Job Description and Person Specification.

JOB PURPOSE

This is a fixed term role delivering community engagement activity for The National Lottery Heritage Fund supported Mackintosh Illuminated Project which runs from 2025 – 2030.

The Trust is the custodian of two of Charles Rennie Mackintosh and Margaret Macdonald’s most outstanding, publicly accessible places: The Hill House and Mackintosh at the Willow. Together, these sites welcome 280,000 visitors annually, promoting the cultural legacy of Mackintosh and engaging visitors with the life and works of two of Scotland’s most influential artists.

The Mackintosh Illuminated Project will bring together these two properties in a joint engagement, communications and marketing and outreach programme to spotlight the design duo, sharing, celebrating and inspiring as many as possible with their creative genius. The Project includes a significant conservation project at The Hill House, and a major engagement project to increase awareness of Mackintosh, including growing engagement with the two properties among local communities.

Part of the Community Engagement Team, the Community Engagement Officer will support the development and oversee delivery of the community engagement project. This will include identifying opportunities for engaging communities, building community relationships, and facilitating engagement initiatives. This role will build on the outputs of a successful ‘Engaging Communities’ (2022 – 2024) NLHF funded project, which includes a draft community engagement plan for Hill House. The Community Engagement Officer will work with the Mackintosh Illuminated wider project team to continue the scoping, the design and the delivery of high-quality engagement with diverse local communities across the two properties.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Work with the Head of Community Engagement and Mackintosh Illuminated project team to develop community engagement initiatives to engage diverse local communities, including those who have previously been structurally excluded from heritage experiences.
• Lead the delivery of community engagement initiatives.
• Build collaborative relationships with communities and voluntary sector organisations.
• Supervision of Community Development Apprentices over the duration of the project.
• Work with the Mackintosh Illuminated project team to identify opportunities for community voice to influence and contribute to the project.
• Support the implementation of evaluation processes and collate data to enable evaluation.
• Undertake administration to enable the delivery of a quality engagement project.
• Adhere to the Trusts’ safeguarding and health and safety policies and processes, and other policies and procedures as applicable.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications and Experience

Essential

• A commitment to equality, diversity and inclusion, and experience of engagement with diverse communities – ideally within the museums and heritage sector.
• Experience of working and engaging with external partners, local community groups, and cultural organisations.
• Ability to work well in a team and understand the importance of working across teams; aware of the work of other teams and play an active part in communication and collaboration.
• Strong organisation and project management skills.
• Ability to work independently.
• Excellent communication skills.

Desirable
• An undergraduate or postgraduate qualification in a relevant subject area (e.g. art, history, learning, community development).
• An interest in art, culture and heritage in Scotland.

DIMENSIONS AND SCOPE OF JOB

Scale
• Leading the delivery of the community engagement project.

People Management
• Leading relationships with communities, voluntary sector organisations and project partners.
• Supervision of the Community Development Apprentices (anticipated to be one apprentice at any given time.)

Finance Management
• Monitoring expenditure within agreed budgets.

Place in organisational structure: The Community Engagement Officer will report to the Head of Community Engagement in the Public Engagement and Research Directorate.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Starting salary: £27,519
Contract type: Permanent
Grade: 2
Location: Elgin Depot
Working Hours: Annualised Hours
Interviews: To be held in person at Elgin Depot on Week Commencing w/c 29th September 2025

Thank you for your interest in the post of Stonemason with Historic Environment Scotland, based at the Elgin MCU Depot. This is a permanent and pensionable appointment.

The stonemason as part of the Monument Conservation Unit will have responsibility for the on-going implementation of conservation, routine maintenance and presentation tasks of Historic Environment Scotland monuments within the Grampian District Area.

For more information about the post and information about the team, please access the full job description Stonemason ElginDepot new JD.pdf for this post. Please note that if you don’t have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

Enrolment onto a Civil Service Pension scheme – 28% employer contribution
25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
Reimbursement for relevant professional subscriptions
Support for further education and personal development
Study leave for work related courses
Flexible working hours (where appropriate)
Free entry to all of our properties (with up to three guests)
Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role

• To carry out conservation and routine maintenance works to HES monuments in the Elgin Depot Area. This involves all forms of traditional building maintenance for the Elgin Depot sites and monuments in other depot areas as and when required.
• Stone cutting and hewing of various architectural mouldings / stones for Elgin depot and monuments in other depots as required.
• Traditional building / repairs / indenting of stonework.
• Raking out and pointing defective joints and beds.
• Promote traditional methods of conservation techniques to carry out challenging and diverse conservation projects / works.
• Operate electrical and petrol-powered hand tools and machinery to facilitate the work including disc saws, mortar mixers, compressors, hoists etc. The winter season may consist of work out with the normal duties associated with stonemasonry consisting of fence repairs, grounds works and painting.
• Provide training and mentoring for apprentice stonemasons in traditional conservation skills, which you are trained in.
• Comply with and promote HES Health and Safety Policy.
• Throughout your employment with HES you will be required to attend training courses identified to assist the work, or to comply with health and safety legislation (this may require overnight stays away from home).

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential:

• You must be a time served stonemason with relevant building trade qualification to SVQ 3.
• You should have a proven knowledge of traditional building crafts. In particular an understanding and knowledge of current conservation practices and techniques relating to historic buildings and monuments.
• Good understanding and practical experience of the conservation, presentation, and repair of historic monuments and/or listed buildings.
• Good all-round understanding and practical experience of using lime mortars.
• Good knowledge of Health & Safety at Work (Responsibilities & Practise).
• Full current driving licence.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Holiday Boat Manager to join our Destination team in Falkirk. You will Lead and motivate a team of FHB front of house staff, to deliver excellent customer service to our Holiday Boat customers.

The role is offered on a permanent basis, and with a starting salary of £34,165 (Band D) plus 11.25% Variable Hours allowance. Working hours 35 hours per week.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

>Working closely alongside the FHB Marine Mechanic/Operations Manager to manage, lead and motivate a team of FHB front of house staff.
>Overseeing recruitment, performance reviews, training, absence and rota management, and ensuring effective communication of business issues.
>Maintain high standards for fleet, safety, cleanliness, and customer care, while adhering to budgets and organisational processes.
>Working alongside Operations Manager to address fleet breakdowns and support the winter works programme, ensuring minimal disruption to customers.
>Promote a safety-first culture, complying with health and safety policies, conducting risk assessments, and ensuring adherence to relevant legislation and franchise agreements.
>Assist with organising winter maintenance and boat safety inspections

Qualifications and knowledge required:

HNC or equivalent work experience
Full UK driving licence

Skills and experience required:

Excellent customer service skills.
Good knowledge and understanding of customers’ expectations
Role requires fast thinking, problem solving skills
Experience in delivering customer service excellence in a busy environment with lots of moving parts is essential
Ability to influence direct and non-direct reports and work as part of a team.

Qualities & abilities required:

Office and operations management
Staff recruitment and rota coordination
Stock, laundry, and boat supply management
Petty cash handling and admin support
Liaison with central internal departments and external partners
Business development
Budget adherence and reporting
Flexible and proactive team player

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Starting salary: £25,770
Contract type: Permanent
Grade: 1
Location: Fort George
Working Hours: Full Time – 1932 hours per year (annualised hours)
Interviews: w/c 29th September

Thank you for your interest in the post of Labourer with Historic Environment Scotland, based at Fort George District. This is a permanent and pensionable appointment.

As part of the Monument Conservation Unit you will have responsibility for the on-going implementation of conservation, routine maintenance and presentation tasks of Historic Environment Scotland monuments within the Area.

About us

We are the lead body for Scotland’s historic environment; a charity dedicated to the advancement of heritage, culture, education and environmental protection. We’re at the forefront of researching and understanding the historic environment and addressing the impact of climate change on its future. We investigate and record architectural and archaeological sites and landscapes across Scotland and care for more than 300 properties of national importance. We have a People Strategy, which is an overarching strategy to ensure we support and develop staff within the organisation.

For more information about the post and information about the team, please access the full job description Labourer FG new JD.pdf for this post. Please note that if you don’t have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

Enrolment onto a Civil Service Pension scheme – 28% employer contribution
25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
Reimbursement for relevant professional subscriptions
Support for further education and personal development
Study leave for work related courses
Flexible working hours (where appropriate)
Free entry to all of our properties (with up to three guests)
Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role

· Mixing of both lime and cement mortars and transportation to and from working area. (Training as required)

· Operation of plant equipment (training as required)

· Upkeep & maintenance of small plant and equipment

· Providing semi-skilled assistance to enable the tradespersons to carry out their duties along with basic masonry conservation after training.

· Throughout your employment with HES you will be required to attend training courses identified to assist the work, or to comply with health and safety legislation, Including First Aid (training as required, this may require overnight stays away from home).

· Keeping the working site clean and tidy

· Key grounds maintenance works and repairs, including turf repairs, weed control, landscape management etc. (training for {PA1 & PA6 pesticides} plus any other training as required)

· Car park and transport facilitation including snow clearance.

· Basic responsive repairs as requested by visitor operation via the Property Maintenance & Compliance Manager.

· This work would at times be carried out at height and in relatively confined spaces.

· All operations will be carried out in a considerate and courteous manner.

· Delivery of an effective and appropriate service to all service users, fairly and without discrimination.

· Transporting MCU staff, plant, equipment and materials from depot to various sites within the region. (training as required)

· Ad hoc responsive maintenance requirements as directed by the Property Maintenance & Compliance Manager

We’re looking for an Education Officer to join our learning team, playing a key role in developing, managing, and delivering the Scottish Seabird Centre’s education work. If you have experience of STEM and outdoor learning, and a passion for teaching and inspiring young people and children, then we’d love to hear from you. This position can be full time (37.5 hours per week) or part-time.

We welcome applicants with the right skills and experience and are happy to explore different working hours or patterns to support the right candidate. If you would like to discuss this role please email Fiona, HR and Business Support Officer on fionau@seabird.org.

Please send a CV and cover letter setting out why you wish to work for the Scottish Seabird Centre and the skills and experience that you would bring to the role, with reference to those specified in this job description. Please indicate in your application whether you are applying for a full or part time role. Your cover letter should not be more than two sides of A4.

Please send your application to info@seabird.org by noon on 18th September 2025.