Operations

JOB PURPOSE

The National Trust for Scotland’s curators are storytellers. The team co-ordinates research, helps to disseminate stories and supports property and central teams with the knowledge, tools and training that they need to share the histories of our places with our visitors and supporters in engaging ways.

The Curator Edinburgh & East provides curatorial support for the National Trust for Scotland’s Edinburgh & East region. They ensure that the cultural heritage of the properties in the region is well researched, understood and interpreted for the public. They have particular curatorial responsibility for the object collections and interiors at the region’s properties, but will also work with landscapes, gardens and intangible cultural heritage (ICH), facilitating cross-disciplinary research and ensuing integrated interpretation across all aspects of properties.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Undertake curatorial duties for a defined region or sub-regional cluster of properties, supporting regional and property teams to ensure collections, interiors, gardens and landscape elements are well researched, understood, and interpreted for the public. This will include:
o Training and development of colleagues
o Researching collections, interiors, people and places
o Interpreting our properties and their stories in creative and relevant ways, informed by audience feedback and evaluation
o Ensuring collections information is accurate and recorded in a manner consistent with policy and best practice.

• Support the development of and ensure work is consistent with policy and guidance on curatorial work, especially research, interpretation, and management of collections, with particular reference to the Curatorial Vison and Strategy.

• Support the development of Masterplan Projects at properties within the region, ensuring strategic direction is informed by strong understanding of cultural heritage and assets.

Thank you for your interest in the post of Visitor Experience Supervisor with Historic Environment Scotland. Please see below for key information about the job, details on what roles are available and how you can apply.

The Visitor Experience Supervisor position is a new role, supporting the development and delivery of exceptional visitor experiences.

As the Team Leader for Visitor Experience Assistants at St Andrews Castle and Cathedral, you will play a key role in delivering the highest standards of service
to our visitors. This role sits within the Visitor Operations Directorate.

We are seeking someone who enjoys engaging with diverse groups, has a passion for customer service, and thrives in a fast-paced, ever-changing environment. You will ensure the site’s presentation is exceptional, work closely with your Monument
Manager to create a seamless visitor experience, help organise day-to-day operations across both sites, and ensure the delivery of key performance indicators.
This role offers the opportunity to embrace problem solving, take initiative, and work collaboratively while leading a team dedicated to providing excellent visitor
experiences.

Your responsibilities will be operational and will include both core Visitor Experience Assistant duties and supervisory tasks. These may involve selling admission tickets and retail products, processing online bookings, cash handling, sharing the history of the site with our diverse visitors, as well as cleaning, grounds maintenance, compliance, and stock management.

As a supervisor, you will also be responsible for ensuring the health, safety, and wellbeing of both staff and visitors, maintaining a safe environment in line with all relevant policies and procedures.

St Andrews Castle and Cathedral attract thousands of visitors each year from around the world due to their location and significance in the history of the Scottish Reformation. As a successful candidate, you will have the chance to make a meaningful contribution to Scotland’s tourism industry.

Additionally, St Andrews is known as the ‘home of golf’, making it one of Scotland’s premier tourist destinations.

Join our team as Operations Executive!

We are excited to present a fantastic opportunity for a committed professional to join our Operations Team as an Operations Executive on a permanent contract.

Reporting directly to the Head of Raceday and Venue Operations, this role plays a vital part in ensuring the smooth and successful delivery of all Racecourse operations, with a particular emphasis on our Sensational 7 Raceday’s, which require accurate planning and exceptional delivery.

The ideal candidate will bring initiative, attention to detail, and a passion for delivering a bespoke, high-quality guest experience to diverse Raceday audiences. This role is central to maintaining Musselburgh Racecourse’s prestigious 5-Star accreditation and consistently achieving exceptional Net Promoter Scores.

General Responsibilities include:

Raceday

*Assist in the creation of annual plans and generating ideas and features for all Raceday’s
*Take, collate and circulate notes highlighting actions from contractor, supplier and planning meetings to the wider team
*Create and distribute Operations Briefing Documents
*Create racegoer related event documents for the website
*Assist with the ordering and liaison of entertainment and transport providers, taking a lead on Raceday set up and entrance systems
*Complete Raceday cash up and full finance processes

Customer Care Team
*Manage all contact with Customer Care Team including Raceday availability ensuring sufficient team members are available as required
*Issue annual employee contracts and assist with health and safety refresher session
*Induct new employees, deliver briefings and deal with any new enquiries

Venue
*Assist with arranging annual maintenance works, recording and storing information from weekly tests and inspections
*Attend weekly Operations meetings, taking notes and allocating actions ensuring these are completed in a timely manner

Finance
*Process Purchase Orders for all suppliers and contractors, ensuring suppliers send invoices promptly
*Record information accurately to assist the Head of Operations deliver the annual activities within budget

Wider team support
*Provide cover and support to the Office Manager and reception team when required
*Communicate and book in events outside of Raceday’s to the wider team, providing any support needed

Key requirements: Previous experience in venue or event management is beneficial but not essential.

Skills and Attributes:
*Organised – skilled at managing multiple tasks, priorities, and deadlines effectively
*Detail-oriented – proactive in identifying, addressing, and resolving operational issues
*Resilient under pressure – remains calm and effective in fast-paced, high-pressure environments
*Communication – confident in communicating with a team of raceday staff and suppliers in the preparation and delivery of our racedays.

About Musselburgh Racecourse:
Musselburgh Racecourse is firmly established as one of the UK’s most stylish, progressive and innovative racecourses, with continuous investment in the racecourse, prize money and the racegoers experience.  

We aim to create unforgettable memories for over 70,000 racegoers annually, using our award winning 5-star facilities. In 2023, we were named Britain’s Champion Racecourse of the Year by The Racecourse Association.

What we offer:
*Enhanced employer pension contribution
*Medical cash plan (Medicash individual)
*Opt-in to our Private Medical Insurance scheme, currently via Aviva
*30 days holiday per year, inclusive of bank holidays
*Free onsite parking
*Free tickets for selected Race Days across the group
*Access to a wellbeing app
*Enhanced maternity, paternity and sickness policies
*Continuous professional development
Salary: £24,000 – £32,000 dependent on experience

Hours of work: 
*37 hours per week, standard working hours are 09:00-17:00
*Evening and weekend work is expected in line with business needs with the ability to work occasional irregular hours during race events and busy periods.
*This is with a flexible working system that allows time to be accrued and booked.
*This role is based on-site at Musselburgh Racecourse and therefore reliable commute to Musselburgh is essential. 

Ready to apply?
If you feel like this is the perfect fit for you, please apply with your CV attached today! All applications will be collated and assessed by the hiring manager for the role. If you’re interested in this role, please send your C.V to recruitment@musselburgh-racecourse.co.uk.

Closing date: 30th October 2025.

No agency enquiries please.

Based in the Southside of Glasgow | Full-time | Living Wage

We’re looking for a Studio Assistant to join Hole in my Pocket, a small creative business designing and making gifts, cards and prints. This is a full-time role in our new Glasgow Southside studio, perfect for someone organised, reliable and enthusiastic about working in a hands-on creative environment.

The role is varied, but your main responsibility will be making up customer orders; carefully picking, packing and preparing items for dispatch to both our direct and wholesale customers. You’ll also be involved in daily product production (using our printers and heat presses) and play a key part in keeping our studio running smoothly.
We’re a small team, so you’ll be involved in many aspects of day-to-day operations. As well as order fulfilment, you’ll handle customer emails, keep stock organised, and help ensure everything leaves the studio on time and looking its best.

Purpose of the Role
To ensure customer orders are fulfilled accurately and efficiently, studio production runs smoothly, and customer service is handled in a professional and timely manner.

Key Duties & Responsibilities
• Order fulfilment
• Pick, pack and dispatch online and wholesale orders accurately and on time.
• Ensure items are securely packaged, correctly labelled, and meet customer expectations.
• Organise shipments with couriers and postal services.
• Production
• Operate studio equipment (heat press, printers, etc.) to produce items such as mugs, prints and coasters.
• Maintain high quality standards in all produced goods.
• Customer service
• Respond to customer emails and enquiries promptly and professionally.
• Resolve issues or escalate where necessary.
• Stock & supplies
• Receive deliveries of stock and packaging, check against purchase orders, and store appropriately.
• Monitor inventory levels and assist with re-ordering when necessary.
• Participate in regular stocktakes.
• Studio support
• Maintain a clean, organised and safe working environment.
• Assist with general administrative and operational tasks as required.

Skills, Knowledge & Experience

Essential:
• Strong organisational skills and attention to detail.
• Ability to work accurately under pressure and to deadlines.
• Good computer skills (email, Microsoft office, online order systems).
• Strong communication skills — written and verbal.
• Reliability, flexibility and willingness to work across varied tasks.

Desirable:
• Experience in order fulfilment, warehouse or production environments.
• Experience in a small creative business.
• Familiarity with Royal Mail and courier systems.
• Experience using heat presses or similar equipment.
• Experience of Adobe Creative suite

Details:
• Full-time role 37.5 hrs: Monday–Friday, 9am–5:30pm.
• Based in our new Southside Glasgow studio
• Occasional Social events and access to the studio garden during breaks.
• Pay: Real Living Wage.
• Pension Contributions
• Holidays: 28 days per year (20 days plus 8 bank holidays).
• Opportunities for your personal development
• Start date: Flexible, but ideally by early November.

If this sounds like you, we’d love to hear from you. Please send your CV and a short covering note explaining why you’d be a great fit to jobs@holeinmypocket.com by Monday 20 October.

We’ll invite a shortlist of applicants to attend a short interview the following week.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of gender, race, disability, age, sexual orientation, religion or belief.

We use structured interviews (where each candidate is asked the same question) which allow us to make informed decisions, avoiding unfair bias.

About Hole in my Pocket
“Hole in My Pocket create work with a lopsided and utterly uncynical charm that makes delighted children out of the most serious of grown-ups.”
Hole in my Pocket is the creative design studio of artist Allistair J Burt, making witty, thoughtful, and beautifully crafted gifts, cards, and prints.

From our Glasgow studio, every idea is sketched, designed, and brought to life with a mix of humour, imagination, and a strong eye for detail. Our ranges are popular with tourists, locals, and design lovers alike, and can be found in shops and galleries across Scotland and the UK as well as through our own online store.

Curator – Dundee Museum of Transport

Salary: £30,000 | Full-time | 12-month contract (with possibility of extension)
Dundee Museum of Transport is looking for a motivated and ambitious Curator to join our team at a pivotal moment in the museum’s development. Based in the heart of Dundee, this role offers a rare opportunity to combine hands-on collections care with leadership in a major relocation project, as we prepare to move to our newly restored home at the historic Maryfield Tram Depot in 2027.

This is an ideal post for someone ready to take the next step in their curatorial career. You’ll play a key role in caring for and interpreting our diverse transport collection, support the museum’s reaccreditation, and help shape the new exhibitions that will welcome visitors to Maryfield. With a balance of day-to-day collections management and longer-term project planning, this post provides valuable experience in both operational and strategic museum practice.

To apply, please submit your CV and a cover letter (no more than two sides of A4) detailing your relevant experience and how you meet the criteria outlined in the job description.  Applications should be sent to: manager@dmoft.co.uk

Responsible for the supervision of Cleaning colleagues on a matchday and non-matchday. This role also requires a level of financial knowledge on payroll submissions, limited budget planning, recruitment, raising of purchase orders in advance of purchasing goods and services.

• Coach, develop and mentor the Cleaning team to deliver brilliant cleaning standards.
• The accurate administration and submission of weekly and monthly payroll for the Cleaning department
• Collate and analyse all forecasted payroll costs in advance of weekly activities
• Manage all cleaning colleagues on a day to day basis
• Ensure all new colleagues are properly trained in cleaning techniques and safety procedures
• Supervise all cleaning colleagues on a day to day basis
• Liaise with external providers to ensure all waste streams are removed from Celtic Park and Barrowfield Training Ground in a timely manner.
• Ensure all cleaning colleagues have completed training in the following hygiene based courses, COSHH, Health and Safety.
• Completion and submission of monthly cleaning stock audits.
• Ensure the stadium is cleaned post-match and returned to a sterile environment within the pre-agreed timeframe that as set by GM Soft Services.
• Ensure all cleaning colleagues wear the appropriate PPE acknowledging the weather conditions they may face.
• Manage cleaning colleagues holiday entitlement and absence records
• Attend meetings with GM Soft Services regarding product and equipment innovations