Operations

Dundee Industrial Heritage Ltd

Role: Access Consultant to undertake an Access Audit of Discovery Point and RRS
Discovery and the planned capital redevelopment project ‘Discovery Point
Transformed’.

Estimated Fee: £10,000 inclusive of expenses, exclusive of VAT if applicable
Duration: 4 months

Timetable: Submission deadline 5pm on Tuesday 21st May 2024
Work commissioned early June 2024
Work complete September 2024

Location: Home or company based
Must be able to travel to Dundee to visit the site and for meetings and
consultations

Who are we?

We are Scotland’s design museum. Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. At V&A Dundee we are on a mission to inspire and empower through design.

Design shapes our world, it’s part of everyday life and it’s everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognises its far-reaching impact in our lives.

We are a welcoming place for people of Dundee to explore design and to use as an everyday part of their city, as well as inviting visitors from around the world. We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.

At V&A Dundee, we champion and value our role in engaging audiences with design through a varied programme of accessible, participatory and co designed projects and events that stretch thinking and encourage a curious mind. Key to this is how we co-design with and for our Young Peoples Collective membership, participants, and partners to make the museum enjoyable for everyone.

Role Profile:
The Young Peoples Producer plays a key role in ensuring that the museum is a welcoming, accessible, and inclusive space for a young people’s audience, locally. As well as our young people’s programme as an introduction to all that V&A Dundee has to offer, aimed at those who may otherwise not consider visiting.

With a strong emphasis on co-design, and inclusion this role will work towards engaging young people from a range of backgrounds. Key to our approach is our Young Peoples Programme – co-designed by our Young People’s Collective (YPC), a group of 14 to 24-year-olds from across Dundee. The programme offers diverse, forward-thinking, and relevant opportunities to young people, as well as a programme out with school and college hours specifically to help young people develop new design-related skills and increase confidence and resilience, raise aspirations, and be involved with the Museum.

This programme helps support equal access for all audiences and is a key driver in relation to social impact and contributes significantly to the museum’s civic responsibility.

As a member of the Programme team, the Young Peoples Producer contributes ideas to the wider Museum’s programme and ensures the voice of young people is heard and acted upon, liaising with other internal departments and key, strategic partners.

Duties and Responsibilities:
-Devise, coordinate and facilitate weekly YPC meetings and onboarding of new members

-Develop a bespoke, co designed programme of opportunities led by the needs and interests of YPC to ensure their voices are represented and implemented across the museums’ wider programme

-Maintain and strengthen relationships with key national partners and stakeholders e.g. Young Scot, Children in Scotland, LGBT Youth Scotland to ensure that V&A Dundee is relevant and valued to young people

-Seek out opportunities and encourage membership for young people including those identified as NEET with a range of external partners

-With support from the Learning Manager, work closely with the Philanthropy and Partnerships team on a range of funding proposals and reports as and when necessary

-Working closely with Audiences and Media team to prepare social media posts and author, commission and edit information relating to the programme (What’s On) – e.g. blogs, articles, press releases etc.

-Coordinate and support YPC to gain accreditation for their programme and contribution to the museum

-Undertake administration relating to the post, including compiling reports and proposals, statistics and KPIs, administering budgets, purchase orders, invoices, and event schedules, risk assessments and contracts

-Monitor and evaluate the young people’s programme to ensure that it continues to meet user needs efficiently and effectively

-In collaboration with YPC, engage and commission designers, artists, creative practitioners to contribute to the development and delivery of the programme including museum wide events e.g. Tay Late, Design Days etc

-Actively promote equality and diversity in all aspects of work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with dignity and respect, and actively contributing to developments that support the museum’s strategy for widening access, inclusion, and diversity

-Represent and promote the work of V&A Dundee outside the organisation and undertake any other duties as reasonably required.

Person specification
Essential

-Proven experience of developing, coordinating, co-designing, and delivering programmes and projects for and with young people, in a museum, gallery, arts organisation, visitor attraction or similar cultural setting

-Efficient time and work management, ability to work on multiple projects and meticulous attention to detail

-Excellent communication and interpersonal skills and the ability to thrive in a busy environment

-Confident public speaker able to represent the Museum and its programmes

-Ability to work independently and creatively as part of a team

-Experience of writing and managing resources for and with young people both for print and digital platforms

-Ability to contribute to and promote an inclusive, respectful culture within a team

-Up-to-date knowledge and understanding of government policies and legislation relating to young people – including Child Protection, Health & Safety and The Equality Act and knowledge of national Young People initiatives, e.g. The Promise

-Experience of financial administration relating to budgets

-Represent and promote the work of V&A Dundee outside the organisation and undertake any other duties as reasonably required

-Proven IT skills and up to date knowledge of digital platforms and social media

This role will require the post holder to work some evenings, weekends and holiday periods as the learning programmes demand and when required. To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above.

Scottish Canals are responsible for the management and development of five canals; we care for bridges, buildings, locks, The Falkirk Wheel, The Kelpies and 19 water supply reservoirs in locations across Scotland.  We are currently seeking cheerful, positive, and outgoing people to join our seasonal team. 

This is a great role for people who love nature and the outdoors, enjoy meeting new people, being out and about in the fresh air, and who want to learn new skills! You’ll meet an incredible variety of people from all over the world, have the chance to experience something truly unique, work as a team, and spend time in some of the most spectacular landscapes in the country.

You’ll be provided with all the training you will need to be safe and successful, and can expect to start out by being based within busier areas of our canal network.   You’ll be meeting and engaging with boaters and members of the public, sharing information, answering questions, and helping to keep the canal operating safely and efficiently.

Key Duties Include:

Operating locks and swing bridges (full training given)
Planning boat movements to move vessels through the canal as efficiently as possible
Assisting boaters and members of the public with information and enquiries
Operating mowers & strimmers
Carrying out minor maintenance works as directed
Maintaining accurate and timely records as required.
Assisting and supporting water management and water conservation

To be successful you will have:

Face to face customer service experience
Basic DIY and maintenance skills
The ability to communicate positively and effectively with other team members and boaters to support the efficient operation of the canal
Basic literacy and numeracy skills, including basic use of computers and smart phones
Health and safety awareness
A full driving licence and your own transport is essential

This role attracts an hourly rate of £12.13. You will work on a rolling rota which will include weekends and bank holidays.

We are looking for new team members to join us from Spring to Autumn 2024, working across a number of sites in the Fort William area. Weekly hours may vary.

Full uniform, company phone and training will be provided. 

Provan Hall is an A listed medieval building located in Auchinlea Park, which sits at the heart of Easterhouse. The building has recently reopened after a £2m restoration, offering a new hub for heritage learning and engagement, and as a visitor gateway to the Seven Lochs Wetland Park. Provan Hall Community Management Trust are responsible for the operation and management of Provan Hall and we are passionate about connecting local people and visitors with our hidden gem in the heart of Easterhouse, Glasgow.

This is a 6 month part time 17.5 hours per week role, due to begin in June 2024 and funded by the National Lottery Heritage Fund. We welcome applications from people not currently in paid employment from ages 18+. We will work with you to design a work plan complete with training and guidance to reach your personal and professional development goals. No formal qualifications are essential but please read the person specification for each role carefully. A hybrid of working from home and onsite at Provan Hall is available but the frequency will depend on the role, tasks and projects assigned and we will plan a schedule with you to suit the role and your goals.

This role will explore all the features of running a tourist visitor attraction. From venue operations, merchandise to events. This role will offer a breadth of knowledge and experience, preparing trainees for managing visitor, heritage, arts and cultural attractions for future careers.

Tasks can include (this is not exhaustive):
Evaluating visitor access – identifying issues and resolutions to allow people from all walks of life to access and enjoy their experience at Provan Hall
Working with volunteers – assisting with scheduling volunteer tour guide timetables.
Marketing – seeking out opportunities and proposing new marketing strategies to attract national and international visitors
Events – managing bookings and organising community and commercial events
Merchandise – Monitoring sales, proposing merchandise stock, visual merchandising

Person Specification:
Confidence in speaking and writing in English
Confidence in using IT systems
Enjoy working and speaking to a variety of people including children, adults, volunteers, staff and project partners.
Enjoy learning on the job
Can use own initiative
Works well independently
Works well to tight deadlines
Hands on and happy to get stuck in to various jobs and tasks throughout a working day, with guidance from supervisor.

This role will suit someone interested in learning about the inner workings of a running a visitor attraction, in particularly a heritage attraction. If you’d like to try various jobs to find out what you like best or would like to gather a broad range of experience to develop confidence in venue management, this is the traineeship for you.

To apply, please check our website for full details and application pack: https://www.provanhall.org/opportunities-and-volunteering

The deadline for applying is 24th April.

We are seeking someone to set excellent standards for the professional delivery of all aspects of Dovecot’s day-to-day activities, which currently include exhibitions, ticketing, retail, events, venue hire and catering. In so doing, the post holder will ensure a consistently high level of planning, organisation, marketing, quality control and excellent customer service to improve the overall visitor and client experience across the building and online, including the Tapestry Studio.

The Head of Commercial & Operations is a key member of Dovecot’s Senior Management Team with responsibility for running all commercial and visitor operations, developing business strategy, increasing income and setting excellent standards for the professional delivery of all aspects of Dovecot’s day-today activities.

Reporting to the Director, and working collaboratively with the Dovecot Senior Management team as well as with the commercial operations team, you will implement a strategy that delivers significant incremental growth. You will take full accountability for the successful delivery of sales targets; reaching and building new audiences, whilst ensuring that Dovecot’s brand values are maintained and strengthened. You will be responsible and accountable for the management of the Dovecot commercial operations team, ensuring that agreed levels of cost of sales and staffing, and agreed profit margins are met. The post holder is also responsible for supporting the Head of Finance & Resources to bring the buildings, technical and managerial infrastructure of Dovecot to the highest standards.

The person appointed to this post will be required to work flexibly. Dovecot operates over a seven-day week and is open to the public Monday until Saturday from 10am. On Sunday, except during the Festival period, Dovecot is closed to the public but available for events, meetings, courses and other activities. It is envisaged the post holder will work Monday until Friday including at least one weekend each month as duty manager but the demands of the Dovecot diary will require flexibility to ensure business needs are met, including working evenings and bank holidays.

The post holder will manage the commercial and visitor operations, events and hospitality, sales and marketing, and security aspects within the following service areas:

• Front of house – staffing, visitor experience, tills, exhibition ticketing, cashing up
• Retail and merchandising – staffing, epos, cashing up, e-commerce, product and digital apps
• Venue hire – staffing, bookings, business development, catering and hospitality
• Courses, workshops, talks, events and other commercial experiences – planning, bookings, catering and hospitality
• On-site catering; contract catering for the café and events
• Dovecot Foyer
• Website and social media
• Co-ordinate the Dovecot diary and timetable
• Exhibition marketing and public relations
• Marketing and communication of all aspects of Dovecot

This is an exciting time to join Dovecot’s management team as we develop our corporate plan, expand our public offer and establish new revenue streams to support the Tapestry Studio.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. As part of our equal opportunities monitoring process we will email all applicants an equal opportunities form to complete and return.

If you are interested to work with us, please contact recruitment@dovecotstudios.com, to request more details.

Scottish Canals is looking for Holiday Boat Cleaning Assistants to join our friendly team at The Falkirk Wheel!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2024 season.

If you’re interested in tourism, travel and have a keen eye for detail. We have casual contracts available with a degree of flexibility around working patterns and hours.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. From welcoming thousands of international visitors helping to create a 5-star memorable experience.

The Cleaning Assistants will assist with the interior cleaning of all Holiday Boats based at The Falkirk Wheel to the satisfaction of the Holiday Boat Manager.  This will involve general cleaning on a variable rota during the holiday season. 

Full uniform and training will be provided.

Key Duties Include:

All housekeeping duties e.g. cleaning kitchens, bathrooms, vacuuming & dusting.
Ensuring all inventory items are checked and replaced where necessary.
Rearranging bed layout and making up beds as directed and ensure all linen is in good condition.
Informing the Operations Manager of any defects that need attention.
Keeping the Operations Manager & Senior House Keeper informed of any issues as they arise
Any other duties as required to ensure efficient turnaround of boats.

To be successful you will have:

A sense of own initiative with the ability to work effectively as part of a team.
Good time management and organisational skills.
The ability to deliver a professional service to customers.
Keen eye and attention to detail.
A flexible approach to the role.
Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.13 per hour. You will work on a rota which may include weekends and bank holidays

Salary Range: £23,500 – £24,500 (pro rata) Contract: Fixed term 18-month, annualised hours (Part time – 24 hours a week; 3-day week, days to be determined)

Dundee Science Centre is looking for a proactive, forward-thinking individual who enjoys a challenge as well as working as part of an ambitious team.

The post holder will be hands on, ensuring all exhibits on the exhibition floor are fully functioning. You will be accountable for the operation, maintenance, repair, development and fabrication of Dundee Science Centre electronic, mechanical and electro-mechanical exhibits and equipment. The role requires manual handling and physical activity daily.

You will support the Facilities & Safety Procedures Lead to ensure all health and safety aspects are adhered to.

Main duties will include performing routine maintenance tasks such as cleaning, repairing, and replacing components to keep exhibitions operational, troubleshoot and address facility-related issues, such as plumbing, electrical and security systems, manage inventory of supplies and equipment necessary for facility maintenance and exhibition upkeep, provide technical support and training to staff members on operating and troubleshooting exhibition components as well as assisting the team with the transferring of equipment to and from outreach venues by driving the DSC van, to name a few.

You will be an advocate for Inclusion & Diversity, supporting the development of DSC’s culture of inclusion for our team and visitors.

We are looking for someone with a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation.

Hours of work will be flexible depending on the availability of the individual; weekend and evening work will be required.

Your role of Steward at Historic Environment Scotland will be a fixed term position, running from May until August 2024 initially.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Bute and Port Glasgow through the season.

You will have the opportunity to work at:

Rothesay Castle: unique among Scottish castles for both its early date and unusual circular plan. It’s also famous for its close links with the Stewarts – both while they were hereditary high stewards and, from 1371, a royal dynasty. To this day, the heir to the throne still has the title Duke of Rothesay.

Glasgow & Strathclyde is a vibrant area of Scotland, encompassing 21 sites from Dunbartonshire to Ayrshire, including Glasgow and Lanarkshire. Our team works across a wide range of sites including castles, cathedrals, and gasworks. As a steward, you are key to enhancing the experience of our visitors by engaging with them about all aspects of our unique sites.

Your role of Steward at Historic Environment Scotland will be a fixed term position, with an expected start date in May, until the end of September.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Glasgow & Strathclyde during the season.

Dumbarton Castle:
You will have the opportunity to work at Dumbarton Castle, a stronghold that stood at the heart of an ancient kingdom covering the area now known as Strathclyde. Set high upon a volcanic rock in the Firth of Clyde, the castle was a royal refuge.

Glasgow & Strathclyde is a vibrant area of Scotland, encompassing 21 sites from Dunbartonshire to Ayrshire, including Glasgow and Lanarkshire. Our team works across a wide range of sites including castles, cathedrals, and gasworks. As a steward, you are key to enhancing the experience of our visitors by engaging with them about all aspects of our unique sites. Glasgow Cathedral welcomes upwards of 400,000 visitors per year, and hosts a mix of secular and religious events throughout the year

We are currently recruiting for an Estates & Facilities Assistant to join the team at Newbattle Abbey College.

The successful post holder will have:

• Experience in building services industry

• Experience of working in building industry

• Some knowledge/competency in electrical work, central heating systems, DIY skills

• High level of maintenance and repair skills

• Excellent communication skills

• Ability to use own initiative and priorities workload to meet deadlines.

• Excellent interpersonal skills

• A high level of adaptability to be able to cover unsociable hours including weekends, split shifts, early mornings, and evenings.

Purpose of Job
To undertake the daily operational and maintenance duties in support of the
college buildings, grounds, and business park.

Major Tasks/Job Activities
1. Undertake routine checks and maintenance of the College heating and hot
water facility, Monitoring and managing the boilers setting via the Business
Management System (BMS).

2. To liaise with specialist contractors and report/action any faults found to
Estates & Facilities Manager.

3. Ensure all areas are setup and maintained daily, and as required. To set up
corporate areas as noted in the bookings diary.

4. To assist with setting up college ICT equipment when required.

5. To monitor and assist with maintaining the decoration and building fabric of
the College.

6. In consultation with the Estates & Facilities Manager liaise with contractors
and their representatives to ensure that health and safety standards are
addressed.

7. Liaise with and support the student body, and all staff with regards to the
operation and maintenance of the college buildings and services.

8. Represent the best interests of the College in internal and external meetings
as required.

9. As Deputy Fire Warden undertake and record weekly system test on the fire
detection system. Check all fire escape routes and for any tampering/faults
with fire safety equipment/alarms. Assist the Estates & Facilities Manager with
periodic fire evacuation drills.

10.Undertake out of hours duties on an established standby rota basis.

11.Ensure that all access roads, paths, and perimeter fences are maintained and
kept in a good state of repair.

12.Maintain all College plant, equipment, and furnishings.

13. Oversee external contractors as directed by the Estates & Facilities Manager

14.Liaise with prospective Business Park tenants and monitor tenant lease
compliance and secure monthly meter readings from each unit.

15.Investigate issues reported by tenants and ensure, in conjunction with the
Estates & Facilities Manager, that they are dealt with in a timely and
professional manner.

16.Report to the Estates & Facilities Manager any maintenance and/or estates
issues relating to the college buildings, grounds and/business park.

17.To undertake any other appropriate duties as directed by the Estates &
Facilities Manager.

Closing date: Sunday 28th April
Interviews are likely to be held w/b Monday 6th May.

Your role of Steward at Historic Environment Scotland will be a part year permanent position. The likely start date for this role is in May 2024.

Are you looking for a seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Caerlaverock during the season.

– Be part of a team that loves and cares for Caerlaverock Castle
– Share your passion for history and ensure our visitors enjoy a warm and welcoming experience.

Caerlaverock Castle is considered one of Scotland’s finest medieval castles, with its water filled moat, towers and unique triangular shape. Nestled in beautiful landscape, it appeals to both nature and history lovers. The peaceful region of Dumfries and Galloway has many heritage attractions and you may also get the opportunity to work at some of these other sites.

The protection of Scotland’s natural and cultural heritage, its flora and fauna, and its landscapes and buildings is a core purpose of the National Trust for Scotland, driving activities across the organisation, and informing its identity as a charity, as well as the identity of Scotland and its people. All of these elements are fundamentally threatened by the impacts of climate change. As such, action in response to climate change is a central concern for the Trust.
This has been recognised for a number of years by the Trust and work has been taken forward including development of a Climate Change Action Plan, an adaptation assessment, renewable energy initiatives, climate risk modelling and energy reduction strategies. Unfortunately, some of this momentum was lost during the pandemic but the Trust has recently published a renewed commitment to mitigating and adapting to climate change within its published 10 Year Strategy which includes a target to be carbon negative by 2031. The Trust has also recently concluded an estate wide natural capital baseline assessment.
The Trust has been monitoring its environmental performance in compliance with ESOS and SECR reporting requirements. Planning and reporting against our carbon negative target will require the introduction of new policies, systems and approaches to be adopted across the organisation through procurement, people management and the management of buildings and land.

JOB PURPOSE

This job exists to:

Lead on policy, standards and guidance on environmental management and reporting ensuring the organisation is able to meet its target of being carbon negative by 2031 and be transitioning to be more resilient to the impacts of climate change.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Lead on development of climate and environmental management policy, standards, target setting and guidance.
2. Be responsible for reporting on environmental performance including ESOS and SECR and relevant internal performance reporting including key performance indicators and the annual report.
3. Be responsible for ensuring the organisation has sufficient systems in place to manage and report against environmental performance- notably carbon equivalent emissions, waste management, water and energy efficiency
4. Establish a new NTS forum for coordination of environmental management, performance monitoring and sharing best practice
5. Provide advice to property and national function staff on request and through production of briefings and contribution to project and strategy development
6. Act as the lead NTS contact for climate and environmental management issues with external bodies including Scottish Government, SEPA and Scottish Environment LINK, and other charities
7. Lead on relevant Scottish and UK Government consultations relating to environmental management issues
8. Line manage the Climate Change Coordinator and oversee development of the Trust’s climate change adaptation policies, plans and guidance.
9. Act as a key media spokesperson for NTS on environmental management issues contributing material to NTS communications
10. Contribute to the wider work of the department and the Trust as required