Operations

JOB PURPOSE

A visible and senior management role where, in addition to the general operations management of the property in pursuit of their aims and objectives, the post holder will be responsible for the development of the property operating business planning process (working with the Property teams and Business Manager for the region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance. The post is based at Brodie Castle and reports to the General Manager for the Highlands and Islands Region.

HIGHLANDS AND ISLANDS REGIONAL STRUCTURE

The Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity, and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and engagement obligations.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Enterprise and trading – The business leader for the property, working with the support of the property managers and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.

People Management – Coaches and mentors property teams and staff who directly report to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities, and objectives. S/he also plans for succession amongst staff and levels of responsibilities and other key posts within the property.

Promoting Heritage – Supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).

Marketing, Membership and Supporter Development – drives business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, s/he will work with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.

Financial Management, Compliance and Scheme of Delegation – Responsible for budget preparation and control. Working closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). S/he makes any corrective action required and ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies, and procedures.

Health, Safety, and the Environment – Undertakes responsibility under the Health and Safety Policy including convening and chairing a group Health and Safety forum if applicable. S/he ensures effective support is achieved from Health and Safety advisors / coordinators assigned to the region and ensures property staff and volunteers adhere to their obligations in line with stated Trust systems, policies, procedures, and approaches to ensure the health, safety and environment under the Health and Safety policy and their job description.

Strategic Development of the NTS – Champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.

Staff and Volunteer Leadership – Leading, inspiring, and coaching property teams and individuals to ensure that they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities.

Stakeholder Management – Establishing and maintaining a network of localised external stakeholders (e.g., communities, business leaders, donors and supporters, affinity organisations) with whom synergy can benefit the property and wider Trust.

You will lead a team of cleaning staff across a variety of shift patterns throughout our Chambers Street complex, assisting the Cleaning Supervisor in resource allocation, the distribution of cleaning materials, and the preparation of orders for team supplies in ensuring a high standard of service provision.

You will also work effectively as part of a cleaning team, with responsibility for cleaning/maintaining both public and private (staff) areas to a consistently high standard in contribution to the overall visitor experience. You will possess an understanding of cleaning/hygiene techniques and the benefits of successful team working.

The responsibilities of the post are shared with a counterpart team leader and as such communication will be an area which will need to be demonstrated to ensure that a fully integrated cleaning team work effectively.

The cleaning team works from 07:00hrs to 22:00hrs and sometimes beyond this time to support events. The hours of this post will fall between 16:30hrs to 22:00hrs on five days over seven attendance on a three week shift pattern.

GALLERY ATTENDANT SHIFT (BAND 8)
FULL-TIME, FIXED TERM UNTIL FEB 2023
The main purpose of the Security & Visitor Service within the Galleries is to provide security for the displays and to welcome, assist and supervise visitors.

The holder of the post is responsible to the Shift Supervisor of the Gallery. The main purpose of the Gallery Attendant is to provide security and help to visitors to the Galleries.

KEY RESPONSIBILITIES:

1. Supervision of members of the public to ensure the safety of the collections and regulation of those failing to comply with the Gallery’s conditions of entry.

2. Providing a high standard of visitor care, maintaining a professional front and being the public face of the National Galleries. Welcoming visitors, answering queries and orientation.

3. Staffing fixed duty or access points including searching incoming baggage or containers as necessary.

4. Monitoring fire and security alarm panels, CCTV systems and maintenance of accurate records.

5. Ensuring the safety and security of the collection by visual monitoring and operation of control room equipment.

6. Assistance to the public in emergency situations.

7. Supervision of contractors and tradespeople.

8. Patrolling the galleries in silent hours and dealing effectively and calmly with situations as they arise.

9. Light cleaning and portering duties.

10. Adherence to Health and Safety guidelines.

11. To be proactive in keeping up to date with NGS exhibitions, events and displays and to engage with the public on these, whilst also remaining vigilant.

42 Hours per week including breaks averaged over an 8 week period. Please note that this position involves shift work on a rotating pattern of 2 days on, 2 nights on, 4 days off.

PAY: £20,828 per annum (plus 20% shift and weekend attendance

We have a unique opportunity for a Learning Coordinator to join our Learning team for a fixed term of two years. You will be primarily responsible for the co-ordination and delivery of a programme of projects and events that are designed in accordance with the aims of DCA, specifically working with young people aged 0-25.

The Learning programme is designed to support the development of pathways that connect a range of communities and those within formal and informal education with the programme of DCA and will reflect, augment and extend the arts programme at DCA. The post holder will work with the Head of Learning in ensuring all learning projects and events taking place at DCA are delivered effectively and that opportunities for participation and collaboration are maximised.

Hours: Full or Part Time Roles Available. Flexible hours available to fit in with school drop-offs/pick-ups if required.
Duration: Permanent or Temporary Roles Available

Want to join a friendly, flexible team?

Why work for us:
– Flexible hours.
– Competitive rate of pay.
– Life Assurance.
– Complimentary tickets.
– Staff discount in the Britannia Gift Shop, Royal Deck Tea Room and The Lighthouse Restaurant & Bar aboard Fingal.
– 10% employer pension contribution (no employee contribution).
– Free car parking.
– 6.6 weeks/33 days pro-rata, annual holiday.
– Employee Assistance Programme.

Key responsibilities will include:
– Ensuring that the Britannia tour route and visitor centre are cleaned to a high standard and maintained throughout your shift.
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and visitor centre.
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers.

The ideal candidate will be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike. No professional cleaning experience required as full training will be provided.

How to Apply:

Please send your CV and tell us a bit about yourself and why you are interested in joining us to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

PAINTINGS CONSERVATOR
Full-time, Fixed term (8 months)
£29,816 – £32,645 per annum (Band 5)

We have an exciting opportunity for a specialist Paintings Conservator to join us to deliver paintings conservation across our collection. It is based within the Collections Care Directorate, reporting to one of the Senior Paintings Conservators. It sits alongside and compliments the other conservation specialisms of paper, frames, and time-based media.

KEY RESPONSIBILITIES

Paintings conservation and research (80%)
• Assisting with the planning and programming of paintings conservation work required to deliver the loans, displays, exhibitions, acquisitions, and collections care activities.
• Recording work undertaken and liaising with colleagues to highlight any anticipated issues with the delivery of the work programme and advise if additional requests can be accommodated.
• Undertaking conservation work required for exhibitions and displays of paintings, within NGS and at non-NGS sites, including advising on the suitability of works of art for transport and display, condition checking, conservation treatments and application of preventive conservation measures.
• Undertaking paintings conservation work required to improve standards of collections care, such as condition surveys of parts of the collection and remedial treatments.
• Documentation – requesting photography, communicating findings, and providing data for entry onto the NGS collections management database (Multi Mimsy) and NGS website.
• Responding to any incident reports which relate to paintings.
• Liaising with Conservation Technicians and Art Handling Technicians to ensure works are safely packed and installed, which may involve designing specialist storage and display cases.
• Undertaking art historical research relating to parts of the NGS paintings collection, and conservation research relating to modes of deterioration, conservation materials and techniques.

Common Areas of Responsibility (20%)

These areas of responsibility are common across all the conservator roles, although some of the specifics will vary depending on the conservator’s specialism.

• Commissioning and supervising work by freelance conservators and specialists.
• Undertaking courier duties of relevance to the conservation specialism.
• Devising work programmes for and supervising interns, placement students and volunteers.
• Providing specialist advice and training for colleagues and answering external enquiries.
• Working with budget holders to create, review, manage and maintain budget for areas of responsibility.
• Maintaining conservation and analytical equipment, advising on purchases of new equipment, monitoring levels of conservation materials and requesting additional stock as appropriate.
• Promoting the activity of the specialist role and of the Conservation Department as a whole, both internally and externally, by giving talks, tours, and presentations and writing content for traditional publications and social media.
• Developing and participating in relevant external networks and collaborations, both nationally and internationally.
• Maintaining and developing skills and knowledge in conservation and the cultural heritage sector.

National Museums Scotland are currently recruiting for a permanent part time Cleaner. You will work effectively as part of a cleaning team, with responsibility for cleaning/maintaining both public and private (staff) areas to a consistently high standard in contribution to the overall visitor/site experience. You will possess an understanding of cleaning/hygiene techniques and the benefits of successful team working. Proven, previous relevant cleaning experience is essential.

There are a total of 2 vacancies available. Both of these vacancies are based at the National Museum of Scotland, Chambers Street, Edinburgh, EH1 1JPF

Each post is part time 25 hours, permanent and covering a 5 out of 7 days attendance on a 4 week shift pattern which repeats. The hours of attendance are 5:00pm to 10.00pm.

Working as part of a professional security team, you will ensure and maintain the security, safety and integrity of all National Museums Scotland buildings and provide a safe and secure environment for all staff, visitors and collections. With proven relevant experience of working in a security environment previously, you will have a good working knowledge of security, fire, intruder and CCTV systems and procedures and knowledge of reception duties/access control for staff, contractors and visitors. You will possess good communication skills, in relation to both telephone manner and radio procedures and also in dealing with enquiries and requests for assistance. You will have good organisational skills and the ability to remain calm and positive under pressure and in dealing with a wide range of enquiries and situations.

A good knowledge of Health and Safety at Work procedures and experience in dealing with incidents / situations requiring an immediate or timed response is essential. This role can be demanding in nature in terms of the duties concerned and the environment in which it is carried out. ICT skills in Microsoft Word, Excel and Outlook, basic administrative skills and a current First Aid certificate are desirable.

A shift allowance of £3,371 per annum is payable.

National Museums Scotland is recruiting for an experienced Building Officer, to assist the Building Services and Energy Manager in achieving the National Museums Scotland vision, values and strategic aims in relation to Estates Management of the estate. The successful applicant will be taking operational control for management of building maintenance, repair and minor works contracts.

Part-time, Permanent
(BAND 8) Salary £20,828 per annum pro rata

30 hours per week working Monday to Friday. You may be expected to work 9.00 a.m. to 4.00 p.m. with a one-hour unpaid lunch break however, a requirement for this role will be to work flexibly within GAC core hours of 8.30 a.m. to
5.15 p.m.

We are pleased to say that we have a new role for a GAC Attendant. This permanent role will be part-time based at the based in Granton Art Centre providing security for the artwork and buildings and to welcome, assist and supervise visitors.

KEY RESPONSIBILITIES:

1. Supervision of members of the public and appointed contractors to ensure the safety of the collections.

2. Providing a high standard of visitor care, maintaining a professional front and being the public face of the National Galleries. Welcoming visitors, answering queries and orientation.

3. Staffing GAC reception and entrance, including searching incoming baggage or containers as necessary.

4. Monitoring fire and security alarm panels, CCTV systems and maintenance of accurate records.

5. Ensuring the safety and security of the collection by visual monitoring and operation of control room equipment.

6. Assistance to the public, colleagues, partners, and appointed contractors in emergency situations.

7. Security supervision of contractors and tradespeople.

8. Patrolling the store and dealing effectively and calmly with situations as they arise.

9. Light cleaning and portering duties.

10. Adherence to Health and Safety guidelines.

11. To be proactive in keeping up to date with NGS public programme and to engage with the public on these, whilst also remaining vigilant.

An exciting role as Driver Labourer has arisen within RZSS, (the Royal Zoological Society for Scotland) at our Highland Wildlife Park. We are the conservation charity that owns Edinburgh Zoo and Highland Wildlife Park and have big ambitions to save wildlife and empower people in Scotland and around the world to protect, value and love nature.

The role

To complete minor repairs (multi trade), site tidiness and other general labouring duties and to provide assistance to various trades while completing larger repairs or project works in support of RZSS’ vision and mission.

Some of the things you’ll do:

Work under the direction and supervision of more senior tradesperson, to provide reactive labouring and driving tasks to agreed H&S and quality standards.
Undertake all forms of general labouring works, e.g. planning small general works and smaller multi trade repairs (that don’t require an experienced tradesperson to complete) and minor repairs under the direction of appropriately qualified tradesperson.
Ensure own machinery is cleaned, inspected, maintained and user log book updated daily to agreed transport policy standards and procedures.
Drive company vehicles including pickup truck, off road ATV and fork lift truck and ensure maintained and road worthy and reporting repairs where required.
Ensure all pre-start check sheets are completed as required.
What we’re looking for:

You’ll have a full driving license
Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
Construction site experience, working in a multi-trade environment.
Have experience of working as part of a team, and on your own.
Significant experience of driving forklift vehicles in a similar multi-habitat visitor attraction.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

ART HANDLING TECHNICIAN (BAND 7A)
FULL TIME, FIXED TERM UNTIL (OCT 22)
Art Movement Team

The Art Movement Team works to national standards supporting complex national and international programming in the handling, packing, movement, installation and location tracking of a wide variety of artworks, including NGS Collection works and those on loan to NGS.

The main purpose of the post of Art Handling Technician is to ensure the safe movement, transportation and installation of all artworks within the NGS, including collections from and returns of artworks to lenders. The post holder also assists in maintaining the upkeep of the storage areas, exhibits, tools and equipment.

The Art Handling Technician is responsible to the Art Movement Manager through the Senior Art Handling Technicians, to whom they are answerable for the performance of their duties on a day to day basis.

Art Handling Technician Duties:

• Provide safe and efficient movement of art works and other objects within NGS and to other institutions, including risk assessments and method statements as required
• Contribute to resource and planning discussions as and when required in line with skills and experience
• Lead on individual project elements as requested by the Senior Technicians and Art Movement Manager
• Maintain location records following NGS procedure
• Pack and unpack objects and check conservation condition reports
• Use of computer for internal communications and access to standard forms and procedures.
• Undertake courier duties for NGS as agreed and required
• As part of the team, be responsible for care and maintenance of team equipment, including highlighting any concerns to the appropriate forum
• Awareness of and commitment to health and safety compliance and best practice