A visible and senior management role where, in addition to the general operations management of the property in pursuit of their aims and objectives, the post holder will be responsible for the development of the property operating business planning process (working with the Property teams and Business Manager for the region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance. The post is based at Brodie Castle and reports to the General Manager for the Highlands and Islands Region.
HIGHLANDS AND ISLANDS REGIONAL STRUCTURE
The Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity, and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and engagement obligations.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Enterprise and trading – The business leader for the property, working with the support of the property managers and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.
People Management – Coaches and mentors property teams and staff who directly report to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities, and objectives. S/he also plans for succession amongst staff and levels of responsibilities and other key posts within the property.
Promoting Heritage – Supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).
Marketing, Membership and Supporter Development – drives business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, s/he will work with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.
Financial Management, Compliance and Scheme of Delegation – Responsible for budget preparation and control. Working closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). S/he makes any corrective action required and ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies, and procedures.
Health, Safety, and the Environment – Undertakes responsibility under the Health and Safety Policy including convening and chairing a group Health and Safety forum if applicable. S/he ensures effective support is achieved from Health and Safety advisors / coordinators assigned to the region and ensures property staff and volunteers adhere to their obligations in line with stated Trust systems, policies, procedures, and approaches to ensure the health, safety and environment under the Health and Safety policy and their job description.
Strategic Development of the NTS – Champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.
Staff and Volunteer Leadership – Leading, inspiring, and coaching property teams and individuals to ensure that they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities.
Stakeholder Management – Establishing and maintaining a network of localised external stakeholders (e.g., communities, business leaders, donors and supporters, affinity organisations) with whom synergy can benefit the property and wider Trust.