Operations

We are seeking someone to set excellent standards for the professional delivery of all aspects of Dovecot’s day-to-day activities, which currently include exhibitions, ticketing, retail, events, venue hire and catering. In so doing, the post holder will ensure a consistently high level of planning, organisation, marketing, quality control and excellent customer service to improve the overall visitor and client experience across the building and online, including the Tapestry Studio.

The Head of Commercial & Operations is a key member of Dovecot’s Senior Management Team with responsibility for running all commercial and visitor operations, developing business strategy, increasing income and setting excellent standards for the professional delivery of all aspects of Dovecot’s day-today activities.

Reporting to the Director, and working collaboratively with the Dovecot Senior Management team as well as with the commercial operations team, you will implement a strategy that delivers significant incremental growth. You will take full accountability for the successful delivery of sales targets; reaching and building new audiences, whilst ensuring that Dovecot’s brand values are maintained and strengthened. You will be responsible and accountable for the management of the Dovecot commercial operations team, ensuring that agreed levels of cost of sales and staffing, and agreed profit margins are met. The post holder is also responsible for supporting the Head of Finance & Resources to bring the buildings, technical and managerial infrastructure of Dovecot to the highest standards.

The person appointed to this post will be required to work flexibly. Dovecot operates over a seven-day week and is open to the public Monday until Saturday from 10am. On Sunday, except during the Festival period, Dovecot is closed to the public but available for events, meetings, courses and other activities. It is envisaged the post holder will work Monday until Friday including at least one weekend each month as duty manager but the demands of the Dovecot diary will require flexibility to ensure business needs are met, including working evenings and bank holidays.

The post holder will manage the commercial and visitor operations, events and hospitality, sales and marketing, and security aspects within the following service areas:

• Front of house – staffing, visitor experience, tills, exhibition ticketing, cashing up
• Retail and merchandising – staffing, epos, cashing up, e-commerce, product and digital apps
• Venue hire – staffing, bookings, business development, catering and hospitality
• Courses, workshops, talks, events and other commercial experiences – planning, bookings, catering and hospitality
• On-site catering; contract catering for the café and events
• Dovecot Foyer
• Website and social media
• Co-ordinate the Dovecot diary and timetable
• Exhibition marketing and public relations
• Marketing and communication of all aspects of Dovecot

This is an exciting time to join Dovecot’s management team as we develop our corporate plan, expand our public offer and establish new revenue streams to support the Tapestry Studio.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. As part of our equal opportunities monitoring process we will email all applicants an equal opportunities form to complete and return.

If you are interested to work with us, please contact recruitment@dovecotstudios.com, to request more details.

We are currently recruiting for an Estates & Facilities Assistant to join the team at Newbattle Abbey College.

The successful post holder will have:

• Experience in building services industry

• Experience of working in building industry

• Some knowledge/competency in electrical work, central heating systems, DIY skills

• High level of maintenance and repair skills

• Excellent communication skills

• Ability to use own initiative and priorities workload to meet deadlines.

• Excellent interpersonal skills

• A high level of adaptability to be able to cover unsociable hours including weekends, split shifts, early mornings, and evenings.

Purpose of Job
To undertake the daily operational and maintenance duties in support of the
college buildings, grounds, and business park.

Major Tasks/Job Activities
1. Undertake routine checks and maintenance of the College heating and hot
water facility, Monitoring and managing the boilers setting via the Business
Management System (BMS).

2. To liaise with specialist contractors and report/action any faults found to
Estates & Facilities Manager.

3. Ensure all areas are setup and maintained daily, and as required. To set up
corporate areas as noted in the bookings diary.

4. To assist with setting up college ICT equipment when required.

5. To monitor and assist with maintaining the decoration and building fabric of
the College.

6. In consultation with the Estates & Facilities Manager liaise with contractors
and their representatives to ensure that health and safety standards are
addressed.

7. Liaise with and support the student body, and all staff with regards to the
operation and maintenance of the college buildings and services.

8. Represent the best interests of the College in internal and external meetings
as required.

9. As Deputy Fire Warden undertake and record weekly system test on the fire
detection system. Check all fire escape routes and for any tampering/faults
with fire safety equipment/alarms. Assist the Estates & Facilities Manager with
periodic fire evacuation drills.

10.Undertake out of hours duties on an established standby rota basis.

11.Ensure that all access roads, paths, and perimeter fences are maintained and
kept in a good state of repair.

12.Maintain all College plant, equipment, and furnishings.

13. Oversee external contractors as directed by the Estates & Facilities Manager

14.Liaise with prospective Business Park tenants and monitor tenant lease
compliance and secure monthly meter readings from each unit.

15.Investigate issues reported by tenants and ensure, in conjunction with the
Estates & Facilities Manager, that they are dealt with in a timely and
professional manner.

16.Report to the Estates & Facilities Manager any maintenance and/or estates
issues relating to the college buildings, grounds and/business park.

17.To undertake any other appropriate duties as directed by the Estates &
Facilities Manager.

Closing date: Sunday 28th April
Interviews are likely to be held w/b Monday 6th May.

Your role of Steward at Historic Environment Scotland will be a part year permanent position. The likely start date for this role is in May 2024.

Are you looking for a seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Caerlaverock during the season.

– Be part of a team that loves and cares for Caerlaverock Castle
– Share your passion for history and ensure our visitors enjoy a warm and welcoming experience.

Caerlaverock Castle is considered one of Scotland’s finest medieval castles, with its water filled moat, towers and unique triangular shape. Nestled in beautiful landscape, it appeals to both nature and history lovers. The peaceful region of Dumfries and Galloway has many heritage attractions and you may also get the opportunity to work at some of these other sites.

The protection of Scotland’s natural and cultural heritage, its flora and fauna, and its landscapes and buildings is a core purpose of the National Trust for Scotland, driving activities across the organisation, and informing its identity as a charity, as well as the identity of Scotland and its people. All of these elements are fundamentally threatened by the impacts of climate change. As such, action in response to climate change is a central concern for the Trust.
This has been recognised for a number of years by the Trust and work has been taken forward including development of a Climate Change Action Plan, an adaptation assessment, renewable energy initiatives, climate risk modelling and energy reduction strategies. Unfortunately, some of this momentum was lost during the pandemic but the Trust has recently published a renewed commitment to mitigating and adapting to climate change within its published 10 Year Strategy which includes a target to be carbon negative by 2031. The Trust has also recently concluded an estate wide natural capital baseline assessment.
The Trust has been monitoring its environmental performance in compliance with ESOS and SECR reporting requirements. Planning and reporting against our carbon negative target will require the introduction of new policies, systems and approaches to be adopted across the organisation through procurement, people management and the management of buildings and land.

JOB PURPOSE

This job exists to:

Lead on policy, standards and guidance on environmental management and reporting ensuring the organisation is able to meet its target of being carbon negative by 2031 and be transitioning to be more resilient to the impacts of climate change.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Lead on development of climate and environmental management policy, standards, target setting and guidance.
2. Be responsible for reporting on environmental performance including ESOS and SECR and relevant internal performance reporting including key performance indicators and the annual report.
3. Be responsible for ensuring the organisation has sufficient systems in place to manage and report against environmental performance- notably carbon equivalent emissions, waste management, water and energy efficiency
4. Establish a new NTS forum for coordination of environmental management, performance monitoring and sharing best practice
5. Provide advice to property and national function staff on request and through production of briefings and contribution to project and strategy development
6. Act as the lead NTS contact for climate and environmental management issues with external bodies including Scottish Government, SEPA and Scottish Environment LINK, and other charities
7. Lead on relevant Scottish and UK Government consultations relating to environmental management issues
8. Line manage the Climate Change Coordinator and oversee development of the Trust’s climate change adaptation policies, plans and guidance.
9. Act as a key media spokesperson for NTS on environmental management issues contributing material to NTS communications
10. Contribute to the wider work of the department and the Trust as required

There are two roving steward positions available at Historic Environment Scotland, both Part Year Permanent positions. One is 4 days a week/part time, the other 5 days a week/full time (April-September). The likely start date for these roles is May 2024 (subject to pre-employment checks).

The post holders will be responsible for delivering the highest standards of visitor experience across sites in the Central Mid District. Reasonable agreed travelling is expected to cover sites within Stirling District, Perth & Kinross, Clackmannanshire and potentially further afield. A pool car may be available for this purpose.

Are you looking for a flexible, fun and unique role? You’ll get an exceptional view into Scotland’s rich history and gain valuable experience in the tourism industry, helping to bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to sites within Central Scotland during the season.

The post sits within the Mid District of Central Region’s Visitor and Community (V&C) Team. The district is comprised of twenty-six properties, of which ten are staffed, including Doune Castle, Dunblane Cathedral, Castle Campbell, Elcho Castle, Huntingtower Castle, Inchmahome Priory, Loch Leven Castle, Meigle Sculptured Stone Museum, Stanley Mills and St Serf’s Church. You will be part of a team of stewards working across these properties and potentially others within the neighbouring East District (ie, the postholder will principally cover sites in Stirling District, Perth & Kinross, Clackmannanshire, and may be asked to cover Fife and potentially, but not usually, Angus).

Your duties may include transporting visitors by boat to the Island and operating a generator and water pump to ensure the island toilets remain working if working at Inchmahome Priory and Loch Leven Castle.

The successful candidates will support the teams at the properties in the mid district by covering absences such as annual leave, etc. The roles therefore offer variety and make a meaningful contribution to Scotland’s tourism industry and local economy by enabling the properties to open their published hours, as well as encouraging visits beyond the typical tourism destinations to the rural areas.

Salary: £28,332 – £30,419
Hours: 37 hours per week | | Monday – Friday
Location: National Museum of Scotland, Chambers Street, Edinburgh
Closing Date: 15/04/2024

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

We are looking for enthusiastic, passionate, service-driven individuals to join our People team.

Benefits of joining us as our Volunteer Co-ordinator will include:

Annually alongside your salary of £28,332 – £30,419, National Museums Scotland contributes £8,207 – £8,812 towards you being a member of the Civil Service Pension Scheme
A generous annual leave of 28.5 days – rising to 33.5 after 5 years plus an additional 8 paid days public holidays
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as hybrid working, part time working, paid special leave, career breaks and unpaid leave
Access to all the above and more from day one of employment.
About the Volunteer Co-ordinator role:

As our Volunteer Co-ordinator, you will play a key role in working with our passionate community of volunteers towards our strategic plan. You’ll be the driving force behind the recruitment, policy and guidance, and coordination of volunteers for all our locations, ensuring that every volunteer feels valued, supported, and invested in our organisation and its values.

As a Volunteer Co-ordinator at National Museums Scotland you will:

Organise, support and promote the use of volunteers throughout National Museums
Develop policies on the recruitment, retention, development and use of volunteers
Establish volunteer training and development programmes
Provide support and guidance in terms of establishing suitable areas of work, recruiting volunteers and ensuring appropriate line management
Monitor and evaluate the involvement of volunteers across the organisation
Organise volunteer conferences and celebration events.
Skills and experience we’re looking for in our Volunteer Co-ordinator:

Relevant volunteer qualifications (EG PDA in volunteering management) or relevant experience in a similar role
Strategy and policy development within public sector organisations
Experience of recruiting and training volunteers
Understanding and implementing legislation relating to volunteers
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

The closing date for applying is 15 April 2024. The Selection Event is likely to be held week commencing 22 April 2024.