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Operations

An exciting opportunity has arisen part time temporary Customer Service Assistants across OneRen.

Hours available, please see above attachment for indicative and subject to change shift patterns.

12 hours per week

18.5 hours per week

24 hours per week

25 hours per week

Reporting to the Facility Duty Manager, you will assist in providing a pleasant reception service to customers using sports and leisure facilities. To assist the management of the facility in the achievement of a high standard and quality leisure service to the customer.

This role requires an individual who has experience of front line customer service and who can adapt within a busy dynamic, working environment, with multi-tasking requirements.

You will require to maintain reception facilities and equipment, including a computerised ticketing and booking system, and provide information and advice to assist customers to get the most from their visits. You will be required to promote the full range of facilities and services, including memberships, merchandise and retail items. You will assist with the maintenance of statistical records and account for all monies received in accordance with procedures.

If you have relevant experience and the skill set required, then this would be an ideal opportunity for you.

You may be required to work at any locations across OneRen in accordance with the needs of the business.

Closing date: 4 May 2025

Interview date: To be confirmed

The successful candidate will be required to undertake a basic Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

We’re looking for a professional, hard-working and well presented housekeeper to join our wonderful team.

There are seasonal roles available from April through to end of October, both full and part-time roles are available.

Staff accommodation is available if required. Enquire upon application.

The purpose of this role is to assist with housekeeping and cleaning duties in all areas of Blair Castle. As frequent contact with our visitors is part of the daily routine, a smart appearance and a high standard of customer care are expected.

Main duties:

· To assist with general housekeeping and cleaning duties, including vacuuming and dusting, working with extra care around antique and museum items in the castle.

· Cleaning of all public areas including the castle exhibition.

· Daily cleaning and daily maintenance cleaning of visitor toilets.

· Cleaning staff room areas and toilets.

· Assistance and support to other teams within the Castle enterprise as required.

· Comply with health & safety directives and organisational policy, including regular fire drills.

· Comply with organisational policy for green tourism and recycling policies.

· Attend team meetings and training sessions as required.

· Deep cleaning every artefact in the castle over winter.

About you:

· You should have a keen attention to detail and take pride in maintaining the cleanliness and care that a historic house demands.

· Ability to work efficiently both independently and as part of a team.

· Initiative, enthusiasm, and strong communication skills.

· An understanding of Health & Safety and COSHH is a bonus.

Benefits:

· Attractive, competitive salary, supported by an excellent company pension scheme that includes life cover.

· Annual leave scheme.

· Great staff events such as a summer BBQ, bonfire night and Christmas meal.

· Other benefits include free tickets to: Atholl Gathering and Highland Games and Blair Castle and Gardens. Discounts off: The Larder, Castle Gift Shop, Restaurant, holiday accommodation, fishing and more.

· Work in a beautiful castle surrounded by historic woodland, acres of green space and the serene Hercules Garden, perfect for lunchtime walks.

If you are passionate about maintaining high standards of cleanliness and creating a welcoming environment for our visitors, we would love to hear from you. Apply now to be part of our dedicated housekeeping team.

Please email your CV and covering letter to niallg@atholl-estates.co.uk.

We’re looking for a professional, hard-working and well presented housekeeper to join our wonderful team.

This role is permanent, full-time and staff accommodation is available if required. Please enquire upon application.

The purpose of this role is to assist with housekeeping and cleaning duties in all areas of Blair Castle. As frequent contact with our visitors is part of the daily routine, a smart appearance and a high standard of customer care are expected.

Main duties:

· To assist with general housekeeping and cleaning duties, including vacuuming and dusting, working with extra care around antique and museum items in the castle.

· Cleaning of all public areas including the castle exhibition.

· Daily cleaning and daily maintenance cleaning of visitor toilets.

· Cleaning staff room areas and toilets.

· Assistance and support to other teams within the Castle enterprise as required.

· Comply with health & safety directives and organisational policy, including regular fire drills.

· Comply with organisational policy for green tourism and recycling policies.

· Attend team meetings and training sessions as required.

· Deep cleaning every artefact in the castle over winter.

About you:

· You should have a keen attention to detail and take pride in maintaining the cleanliness and care that a historic house demands.

· Ability to work efficiently both independently and as part of a team.

· Initiative, enthusiasm, and strong communication skills.

· An understanding of Health & Safety and COSHH is a bonus.

Benefits:

· Attractive, competitive salary, supported by an excellent company pension scheme that includes life cover.

· Annual leave scheme.

· Great staff events such as a summer BBQ, bonfire night and Christmas meal.

· Other benefits include free tickets to: Atholl Gathering and Highland Games and Blair Castle and Gardens. Discounts off: The Larder, Castle Gift Shop, Restaurant, holiday accommodation, fishing and more.

· Work in a beautiful castle surrounded by historic woodland, acres of green space and the serene Hercules Garden, perfect for lunchtime walks.

If you are passionate about maintaining high standards of cleanliness and creating a welcoming environment for our visitors, we would love to hear from you. Apply now to be part of our dedicated housekeeping team.

Scone Palace
Visitor Operations Support Manager (Seasonal)

Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year. We are seeking a dedicated and experienced Visitor Operations Support Manager to support the Head of Scone Palace to oversee Visitor Operations and help ensure every visit is extra special to exceed our visitors’ expectations.
The Palace opens to visitors between 1st April – 31st October and is open 7 days a week (weekend working will be required). We offer the chance to work in a unique and varied business. If you’re a people person, enthusiastic about delivering an excellent customer experience, we would love to hear from you.
The ideal candidate will have a strong background in hospitality management or similar and be passionate about delivering excellent customer service with a great eye for detail. A good understanding of health and safety compliance and the ability to work efficiently in a busy environment and well within a team is essential.
Main responsibilities include:
• Undertake Duty Manager shifts as required to support the Visitor Operations (VO) front of house teams (Retail/Catering/Admissions)
• Maintain the standards and performance of VO team members with an emphasis on coaching and teamwork
• Support with the delivery of new starter induction and help ensure VO teams comply with company policies and procedures
• Ensure VO team members have current knowledge of our offerings to drive additional dwell time and repeat visits
• Work with Heads of Departments to plan and monitor VO staffing levels to meet business demands
• Maintain good communication and working relationships with all teams across the business
• Ensure high standards of presentation in all public areas
• Handle telephone calls, emails and visitor and sales enquiries
• Help ensure security of buildings and keys in conjunction with the Caretaking Team
• Overseeing the safety of staff and the general public whilst in the Palace, being available to deal with any issues that may arise, e.g. fire evacuations, Palace closures
• Use of business systems such as tills/EPOS/booking systems etc.
Skills & Qualifications
• Proven experience in a supervisory role within the hospitality industry, with a strong focus on guest services.
• Excellent leadership skills
• Strong organisational skills and attention to detail
• Exceptional communication skills, both verbal and written
• Ability to work under pressure while maintaining a positive attitude
• Maintain a high standard of punctuality and professionalism
• First Aid qualification and holder of Personal Licence (alcohol licensing) would be advantageous
• Holder of IOSH/NEBOS Health & Safety qualification or similar is desirable degree in Hospitality Management or a related field is preferred but not essential.

Contract: Part time (22.5 hours per week)

Dundee Science Centre is looking for a proactive, hardworking, individual to join our team to help maintain our facility and ensure it is accessible to all our visitors. We need someone who is passionate about customer service and is inspired by our mission to make science accessible.

You will ensure all exhibits on the exhibition floor are fully functioning. You will be accountable for the operation, maintenance, repair, development and fabrication of Dundee Science Centre electronic, mechanical and electro-mechanical exhibits and equipment.

This is a hands-on role and as such will involve manual handling and physical activity on a daily basis. It will be your responsibility to oversee that everything is in working order at Dundee Science Centre, including but not limited to the exhibits, the building itself, the surrounding grounds, the infrastructure, plant and any other equipment.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audience, with a focus on health and wellbeing.

The successful candidate will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation.

The post holder will be expected to work flexibly within the Dundee Science Centre team.

This post is available on a part-time basis. Hours of work will be flexible depending on the availability of the individual; and will include shifts over the weekend and evening work.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to: recruitment@dundeesciencecentre.org.uk

Interviews will take place on Wednesday 30th April 2025; no alternative date available.

Contract: Full time (37.5 hours per week)

Dundee Science Centre is an award-winning visitor attraction based in the heart of the ‘the coolest little city in Britain’ (GQ Magazine). We are a Charity, and our mission is to make science accessible. We achieve this through attracting visitors to our centre to be amazed and informed by our science, technology, engineering, and maths (STEM) inspired installations and experiments; delivering compelling STEM experiences in schools and communities; and collaborating with researchers and companies to make complex concepts more relevant.

Dundee Science Centre is at exciting stage of our evolution. As we celebrate 25 years of making science accessible across Tayside and North Fife, we are developing our strategic plan for the next 5 years. To support the implementation of this plan we will need an experienced, knowledgeable, operationally minded individual with a passion for instilling and upholding exceptional customer experience standards to support our ambitions, that’s where you come in!

As a Visitor Experience Leader at Dundee Science Centre, you will be at the forefront of delivering an unforgettable and dynamic experience for every visitor. You will take charge of the day-to-day operations of the Centre, ensuring that both staff and visitors enjoy a seamless and engaging experience. The role is a blend of leadership, operational oversight, and active visitor engagement, requiring a proactive and hands-on approach to managing events, customer service, and operational tasks.

As part of our commitment to inclusion and diversity, you will play a vital role in promoting and upholding a culture where everyone feels welcome and valued. Whether leading a team of passionate staff or handling complex visitor needs, you will maintain the high standards of service that define Dundee Science Centre.

The successful candidate will be a strong collaborator, with exceptional customer service skills and meticulous attention to detail. You will be enthusiastic and resourceful with a confident nature and the ability to work independently as well as part of a small team.

The post holder will be expected to work flexibly within the Dundee Science Centre team.

This post is available on a full-time basis. Hours of work will be flexible depending on the availability of the individual; and will include shifts over the weekend and evening work.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to: recruitment@dundeesciencecentre.org.uk

Interviews will take place on Tuesday 29th April 2025; no alternative date available.

Swim Instructor (Casual), Renfrewshire, £12.60 -£15.00 per hour.

To deliver high quality swimming instructional sessions to children & adults with varying ability with the emphasis on teaching basic aquatic skills and assisting with advancement of swimmers through the ‘Learn to Swim’ programme pathway framework.

You may be required to work at any locations across OneRen in accordance with the needs of the business.

Closing date: 27 April 2025

Interview Date: To Be Confirmed

To apply, please click the “apply now” button below.

The successful candidate will be required to undertake a Disclosure Scotland PVG check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Venue Attendant (Casual), Renfrewshire, Grade 2: £12.96 per hour.

We are looking for individuals, who are committed to providing excellent customer service. You will be responsible for maintaining a high standard of cleanliness within our venues and ensuring rooms are set to a standard that will exceed the expectations of our customers.

It is desirable that you have janitorial or caretaking experience, including room set up and cleaning, preferably within a commercial venue hire environment. A working knowledge of health and safety regulations and requirements within public buildings would also be an advantage.

To join our team, you must be able to demonstrate a friendly and helpful personality and be comfortable dealing with the public.

You may be required to work at any locations across OneRen in accordance with the needs of the business.

Closing date: Sunday 27 April 2025

Interview date: to be confirmed.

The successful candidate will be required to undertake a basic Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Gaelic Heritage Development Officer

You will be employed by Trees for Life but will be working for a collaboration between Trees for Life, Glenmoriston Heritage Group, Cill Chuimein Heritage Group and Fort Augustus And Area Gaelic Group.

Overall Purpose of the Job : Fort Augustus Heritage group, Glenmoriston Heritage Group, Fort Augustus and Area Gaelic group and Trees for Life Dundreggan Centre have come together to look at how Heritage and Gaelic can be protected and disseminated in our area. The HGDO will be the main driver for engaging the community with the heritage of Fort Augustus and Glenmoriston, growing Gaelic language and culture in this area and developing heritage collections, displays and projects for the benefit of the community as a whole.

The Heritage and Gaelic Development Officer will be the main driver for engaging the community with the heritage of Fort Augustus and Glenmoriston, growing Gaelic language and culture in this area and developing heritage collections, displays and projects for the benefit of the community as a whole.

Salary: £29,996pa
Start date: ASAP
Hours: 35 hours p/w
Contract: 3 years fixed term
Application closing date: Monday 28th April

View the full Role Profile on our website Work with Trees for Life and download the Application Form and Personal Details form.
Email the completed Application form and Personal details form to jobs@treesforlife.org.uk

The role

To effectively assist with implementing field-based activities of the Saving Wildcats project under direction of the Field Operations Manager and in collaboration with other relevant project staff / stakeholders and project partners.

Deliver targeted work at the release site, that support threat mitigation, field surveys, population monitoring. All in support of the Royal Zoological Society of Scotland’s (RZSS’s) vision and mission.

Some of the things you will be involved with:

Based at the Saving Wildcats office situated at RZSS Highland Wildlife Park
Work focused on assisting the field effort at the release site including delivering routine monitoring and conservation activities under guidance from the field team
Periods of independent and lone working, including in remote outdoor locations in the Scottish Highlands at all times of year
Has responsibility for collating information and data relating to specific aspects of project
Works professionally and collaboratively with the Saving Wildcats project team, project partners and other project stakeholders.
Has responsibility for managing and maintaining relevant project equipment and project data.
What we’re looking for:

Qualified to degree level or equivalent experience in ecology, biology, or environment related discipline. Or equivalent experience.
Full driving license
Competent in Microsoft Office (including excel and word)
Accurate numerical reasoning skills and attention to detail
Communicating effectively with a wide range of internal stakeholders
Experience of working with minimal supervision, demonstrating good organisational and planning skills
Experience conducting field work in remote locations and under challenging conditions.
What you’ll get in return:

37.5hr working week (5 out of 7 days)
34 days annual leave (pro rata)
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

We offer a range of great benefits which you can read about at http://www.rzss.org.uk/about-rzss/staff-benefits/.

About the Development Manager (Membership) role:

We are seeking an experienced Individual Giving fundraiser with a strong background in annual giving schemes, public fundraising and direct marketing to join our successful team, to build on recent achievements and to increase retention and engagement through our Membership programme. We are looking for a candidate excited by the opportunity to lead a Membership product review and to test new approaches to onsite fundraising. Managing a team of two, the Development Manager (Membership) will lay the foundations for the future growth of Individual Giving at the Museums.

As Development Manager (Membership) at National Museums Scotland you will:

Manage the Membership and Visitor Giving Schemes to maximise income and engagement and grow the donor base
Deliver individual giving programmes and projects, that secure and increase Membership and visitor donations
Maintain the effective and appropriate stewardship of members and donors including events and communications
Manage delivery of the Membership product review
Manage the Development Officer to achieve departmental objectives, in line with HR policies and procedures
Plan and oversee the Membership events and stewardship programme

Skills and experience we’re looking for in our Development Manager (Membership):

Significant experience in a mass fundraising environment, securing income through annual and regular giving programmes
Experience of developing and delivering fundraising activity, including membership/annual giving schemes, donor engagement and stewardship programmes
Planning and running successful fundraising and/or supporter stewardship events
Extensive knowledge of fundraising theory and practice, including multi-channel campaigns
Experience of utilising supporter insight and segmentation to increase retention rates and drive recruitment – a confident user of data and CRM systems
A sound understanding of Membership fundraising best practice in the cultural sector
Line management skills
Overall demonstrable ability to meet the necessary competencies at the level required for this role, gained through relevant experience and/or education.
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

he closing date for this role is 21/04/2025. The Selection Event is likely to take place 30/04/2025 and 02/05/2025.

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

Library Attendant, Paisley, 18.5 hours p/w, Temporary up to 12 months, Grade 01: £11,460.98- £11,698.23 p.a.

Please note that this role is to ensure the cleanliness and security of the Library.

Number of posts available: 2 posts

Working Hours: Post 1:
Monday, 7am – 1.30pm with a 30 minutes unpaid break
Tuesday, 7am – 2.00pm with a 30 minute unpaid break
Wednesday, 7am – 1.30pm with a 30 minute unpaid break

Working Hours: Post 2:
Thursday, 7am – 1.30pm with a 30 minute unpaid break
Friday, 7am – 1.30pm with a 30 minute unpaid break
Saturday, 7am – 2.00pm with a 30 minute unpaid break

The post holder must have a flexible approach regarding hours worked in order to suit the needs of the service.
You may be required to work at any locations across OneRen in accordance with the needs of the business.

Closing date: 20 April 2025

Interviews: To Be Confirmed

The successful candidate will be required to undertake a Basic Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.