Operations

JOB PURPOSE
This job works with colleagues across the Trust to enable improved performance of individuals and teams, through learning & development, engagement, and recognition. You’ll work across the whole spectrum of organisational development disciplines and drive our ambitious agenda of new projects and recurring programmes of activity.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Learning & Development
• Work with leaders and subject matter experts across the Trust to understand bespoke training needs and, where necessary, work with them and external suppliers to build new training interventions.
• Curate and source required content and manage our LMS and learning tools, to ensure the Trust is able to deliver business-as-usual training.
• Work with the people business partners to consult, communicate and engage with people and build relationships across the organisation, to support the Learning, Skills and Careers agenda with employees and volunteers.
• Work with the Lead consultant to review and update existing organisational development and learning processes and toolkits, including induction and performance cycle.
• Facilitate internal team development sessions and management development workshops, tweaking existing tools depending on the situation and – if required – developing new ones.

Mixing of both lime and cement mortars and transportation to and from working area.
Operation of plant equipment.
Up keep & maintenance of small plant and equipment.
Carry out general site maintenance including weeding and strimming etc.
Providing semi-skilled assistance to enable the stonemasons to carry out their duties.
Maintain individual responsibilities for Health & Safety awareness and the health and safety of members of the public and fellow employees.
Keeping the work site clean and tidy.

For further information on the role please refer to the job description on out website.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates.  Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities.  We also work with partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to looking after our heritage and ensuring our canals flourish now and in the future. 

We currently have an exciting opening for a Marine Mechanic/ Operations Manager to join our Destinations Team.  Reporting to the Visitor Experience Manager you will manage the Bankside FHB Marine Technician and FHB Operatives. ensuring continuity of customer service is maintained to highest degree.  Fundamental to this role is the ability to diagnose and resolve diesel engine, electrical and plumbing problems within the Holiday Boat hire fleet.

This is a permanent post based in Falkirk at The Falkirk Wheel.  You will work on a rota which may include weekends and bank holidays, as well as providing additional standby and call out cover.

Main responsibilities include:

• Lead and motivate a team of Bankside Operations Staff. To include recruitment and selection, performance and development reviews, training and development planning, succession management, absence management, rota management, leading toolbox talks, ensure effective communication of relevant business issues. adhere to set budgets and associated processes.  Raise purchase orders in line with organisational processes.
• Responsible for maintaining the high standards established for fleet maintenance and inspection, following handover procedures, and keeping the general safety, cleanliness, security, and customer care standards at Bankside in good order.
• The role requires to be available for “call outs” to attend the hire fleet in the event of a breakdown.
• Meeting the requirements on Planned Preventative Maintenance (PPM). Manage and deliver the winter works programme for the fleet.
• Manage the use and maintenance of commercial vehicles, floating plant, and equipment to the required standards.
• Minimising disruption to customers by adhering to relevant stoppage programmes and procedures.
• Lead by example, encourage the team to take responsibility for the health and safety of colleagues, volunteers, themselves, and customers. Complying with Scottish Canals Health & Safety policy and defined standards. Undertake risk assessments, investigate, and report incidents, accidents and near misses.  Ensure safe use of appropriate equipment, prepare / review Risk Assessments and Method Statements ensuring contents are understood and acted upon through appropriate record keeping system and regular staff meetings.
• Ensure compliance with all relevant legislation.
• Deliver on franchise agreements.
• Organising winter maintenance program of works and boat safety inspections. 

Skills and experience required:

Essential

• Full UK driving licence
• Qualified engineer/technician. HNC/HND/City & Guilds or equivalent qualification in Mechanical, electrical or marine engineering
• Diesel engine knowledge
• Diagnose faults and repair, working unsupervised, carry out repair efficiently & effectively.
• Hydraulic system knowledge
• Self-motivated, work on own initiative
• Team player, good communication skills
• Excellent customer care skills
• Flexible working / weekend working. On call cover. Holiday cover
• Follow procedures and maintain systems
• Narrowboat or canal knowledge.
• Steering & propulsion systems
• Eberspacher hydronic heating system
• 12volt & 240volt system experience
• Welding experience
• Plumbing Knowledge and fault finding skills
• Painting experience.
• Work in a clean, tidy and organised manner

Desirable

• Narrowboat handling skills
• Boat master/Helmsman license
• Heritage awareness relevant to environment e.g. awareness of effects of invasive vegetation

Scottish Canals offers flexible working, a generous annual leave entitlement of 38 days per (inc. public holidays), enhanced company sick pay and contributory pension scheme with an up to 10% matched employer contribution.

This role attracts an incremental salary starting at £31,000 per annum with a variable hours allowance of 11.25% and outdoor working allowance £850 per annum.

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? If you’re a skilled Technician, then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Maintenance Handyperson to provide vital support to our attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What we are looking for.

NVQ/HNC Qualification in Mechanical or Electrical discipline
5 years’ experience in a similar role
Experience with hydraulic and Pneumatic systems
IT experience (Microsoft office)
A positive and self-motivated individual with a strong eye for detail
Someone who takes pride in their work
Helping to maintain and operate our shows and rides and working in a small multi-skilled team of dungeon dwellers, you’ll be responsible for the maintenance of equipment, theming, rides, and the facility. Including carrying out electrical and mechanical inspection, maintenance activities and provide support to the daily operation of this thrilling attraction.

This naturally means you’ll be dealing with both routine maintenance and breakdowns and therefore you will work swiftly and with care to diagnose and resolve problems. Utilising your hands-on knowledge and experience you will sustain minimal downtime of rides and themed attractions for the visiting peasants.

You will also provide timely and regular communication to the Technical Manager regarding operational issues, ensuring the earliest possible resolution and displaying the ability to make sound decisions and take decisive action.

This is a permanent full-time role, which will include working weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

What’s in it for you.

Alongside helping transport guests back to Edinburgh’s darkest history, you’ll also receive:

Salary of £26,000 per annum
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme and O2 discount

This is a fixed term contract for four years.

As a Trainee you will be given the chance to develop expertise & knowledge through on the job assessment and attendance at college to study the theory relating to joinery. With the right combination of theory and practice you should gain a nationally recognised high-level qualification, a SVQ Carpentry and Joinery (Construction) SCQF level 6.

Your duties will include:-
* To assist with joinery works on the full range of our properties/buildings.
* To assist with maintenance, repair & manufacture of various timber based
architectural components.
* To assist & undertake joinery work associated with new construction work.
* To construct cupboards, seating, shelving, fencing, formwork or any of a number of
different items required to operate or present our properties.
* To obtain certified training & other work-related qualifications i.e. erecting mobile
scaffolding, first aid and MEWP training.
* To assist in the promotion of traditional methods of conservation and joinery
techniques to carry out challenging and diverse conservation projects/works.

For further information about the role please refer to the job description on our website.

As part of the Monument Conservation Unit you will have the responsibility for the ongoing conservation, maintenance and presentation of HES monuments within the Stirling area.

* Providing semi-skilled assistance to enable other trades to carry out their
conservation duties.
* Transporting MCU staff, plant, equipment & materials from depot to various HES sites.
* Carry out routine maintenance & cleaning at sites ensuring continued high standards
of presentation of the Properties in Care.
* Carry out ad-hoc grass cutting duties & grounds maintenance to assist in the
presentation of the sites.
* Maintain personal responsibility for Health & safety and that of members of the public
and fellow employees.
* Keep the working site clean & tidy and ensure that access to working areas are always
maintained.
* Assist store person and providing cover with ad-hoc duties and maintenance at our
central depot.
* Carry out waste removal from site to central depot for uplift.
* Assist with setting up and transferring temporary structures e.g. herras fencing.
* Weeding of low level masonry & moss removal from low level wall heads.
Preforming, set up and derig of events often out with standard working hours.

For further information on the role please refer to the job description on our website.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contributing to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work with partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to looking after our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Senior Project Manager (civil engineering) to join our dynamic and instrumental Engineering team in Falkirk or Glasgow. The successful candidate will project manage the external contractors and consultants working on behalf of Scottish Canals on and within our canal network.

The role is offered on a permanent basis and attracts and incremental salary starting at £41,800 pa. The post is Monday to Friday, 37 hours per week with occasional standby.

Scottish Canals also offers flexible working, a generous annual leave entitlement of 28 days plus 10 public holidays, and many other benefits including enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Primary responsibilities of the role:

• Using appropriate systems, scope and plan project(s) and where appropriate liaise with the project sponsor. Plan and sequence project activities, define goals and deliverables. Identify and manage project milestones ensuring factors do not cause delay or become critical to the delivery of the programme. Regularly update systems with required project information and generate milestone reports where required.
• In liaison with all stakeholders determine required resources for the project(s), including staffing levels, facilities and equipment and where appropriate organise resources in conjunction with Works Planner(s).
• Ensure appropriate stages of project(s) comply with Management of Contractors Direction. Ensure that all parties are aware of obligations under Construction Design Management (CDM) Regulations 2015.
• Develop project budget proposals, cost plan and the cash flow and where appropriate work in conjunction with Finance personnel. Ensure that the plan is constantly updated and reflects changes in the project.
• Ensure that budget proposals and cost plans reflect the most efficient method of project delivery.
• Facilitate project meetings, prepare minutes taken and produce regular reports on all aspects of the project including budget, cost reporting, programme and progress, risk, safety and quality issues etc.
• Monitor performance of project suppliers (internal and external) in the deliverables of the project and their compliance with specified requirements and health and safety. Report any concerns to the Contracts Manager.
• Manage project risk using Scottish Canals defined risk management systems. Escalate significant risk related issues to appropriate management.
• Ensure that environmental and heritage issues are considered at all project phases in conjunction with the Sustainability team.
• Update all stakeholders regarding project works that directly affect customers’ use of the waterway network, throughout the life of the project.
• Review project performance following completion in accordance with Scottish Canal’s defined processes and standards, highlighting any areas for improvements or elements of good practice to be considered in future projects
• Judgement regarding risk related issues and required action.
• Judgement regarding modifying the project programme to deal with basic risks and variances.
• Judgement regarding upward referral of issues to line management for further guidance.
• Report writing and presentation ability to present at various Boards and Meetings

Skills and Experience:

• Degree in a related discipline.
• Associate membership of appropriate professional body eg ICE/IHT/APM. (support will be provided to gain full membership of an Engineering Council registered body)
• Proven experience of managing similar projects within the relevant discipline.
• Working knowledge of NEC contracts.
• Relevant Health and Safety Qualification (NEBOSH/SMTS or similar)
• Heritage awareness and knowledge of heritage protection regime.
• Ability to co-operate with and support team members within and outside of main function.
• Ability to influence, consult and inform members of senior management team within the business unit in area of responsibility.
• Ability to be the Key Scottish Canal’s contact with recognised User Groups and other formal third party bodies related to the project.
• Proficient in the use of a personal computer and business applications software eg MS Office.
• Valid driving licence.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work with partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to looking after our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Strategic Planning Manager to join our Engineering Team. You will be involved in Asset Inspection and Monitoring, Project Prioritisation and works planning, Develop asset data and information as a key function within business planning and risk management.

Based within the Engineering Team you will report to the Head of Engineering, making clear recommendations for the determination and prioritisation of works to deliver £3.8m Capital and revenue expenditure on projects and ~£0.7m of revenue works associated with defects.

The role is offered on a permanent basis and with an incremental starting salary at £48,500 (Band G). Working hours 37 hours per week, Monday to Friday.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, and a contributory pension scheme with up to 10% employer contribution.

Primary Responsibilities:

• develop and management of the Asset Risk Register and Engineering/M&E Works Programme to provide an up-to-date platform to support SC asset risk management and business planning;
• Identify and escalate arising risks associated with assets, through management of data and work programmes;
• Support the management of the Asset Inspection Team
• Clear articulation and implementation of the SC Asset Management Strategy and Plan across Operational Delivery teams.
• Maintain senior management commitment to, and active championing of, the portfolio management / strategic planning process to ensure collaboration in pursuit of shared goals.
• Provide impartial and credible analysis and decision-making support to the Project Board, along with support to projects and programmes.
• Cross-departmental project liaison to achieve efficiencies.
• Make informed recommendations for the prioritisation and costing for business planning and strategy development.
• Suggests changes or improvements to current business plans, policies, and procedures to optimise returns.
• Assist in the development of business plans that support and introduce solutions for strategic issues that affect the company.
• Review outputs from asset inspections and provide recommendations/proposals for the (re)prioritisation of work required to direct work plans.
• Liaise with all Scottish Canals teams to ensure that all work elements are suitably programmed within the delivery programmes.
• Collate and analyse outputs from project delivery teams to feedback into asset system, re-prioritise works and assets.
• Collate and analyse outputs from maintenance delivery teams to feedback in to asset management system, re-prioritise works and assets.
• Confirm asset data and maintenance requirements of new assets are entered into the asset management system (AMX) to ensure all assets are accounted for in the development of work programmes.
• Support technical queries internally and externally, providing advice at all stages of planned projects.
• Respond as appropriate by reference to relevant information sources and offer recommendations that achieve efficiency and are cost effective.
• Provide input into national agreements, frameworks and strategies.
• Liaise with the Head of Engineering to ensure that there is sufficient budget and resource provided through the business planning process
• Provide works planning information to the Operational Delivery Team to ensure that Planned Preventative Maintenance and planned works are undertaken timeously.
• Develop the capacity of AMX to assign risk to an asset, create and manage projects and dashboard reporting capabilities.
• Provide recommendations on improvements to asset data quality within AMX.
• Assist in the development of a strategy for managing high risk assets.
• Incorporate new strategies into planning and asset portfolio management.
• Line Management.
Skills and Experience:
• Track record of managing asset data and ability to demonstrate strategic level and innovative thinking.
• Good judgement skills for planning and achieving strategic goals.
• Strong analytical, interpersonal and problem-solving skills.
• Use professional knowledge and experience to provide definitive recommendations to Executive, Board and other colleagues on appropriate approach.
• Interpret statutory requirements and adapt business processes to take account of these.
• High standard of verbal and written communication and proven ability to present technical data to non-technical audiences.
• Proficient in the use of a personal computer and IT programming and development skills for business applications software

Desirable Skills and experience:
• Able to use appropriate functions within AMX proficiently.
• Valid driving licence
• Analyse information to make technical judgements and recommendations to ensure the risks attached to SC assets are managed and defined standards are met.
• Use professional knowledge and experience to provide definitive recommendations to Executive, Board and other colleagues on appropriate approach, coaching the team on more complex cases.
• Interpret statutory requirements and adapt business processes to take account of these.

Personal qualities and abilities required:
• Consult, influence and support teams outside of the Operational function through the provision of strategic planning and technical expertise.
• Co-operate with, influence and inform Executive and Board.

Qualifications and knowledge required:
• Degree (or equivalent) in a relevant discipline.
• Technician/Associate level (or equivalent) membership of appropriate professional body.
• Demonstrable experience as a strategic planner or portfolio manager
• General heritage and environmental awareness.
• Knowledge of heritage protection regime.
• Competent use of a personal computer and business applications software and specialist software. Experience of GIS or mapping systems.
• Liaise closely with professional bodies in area of specialism to share best practice and new developments and ensure SC is seen as an influential organisation.
• Valid driving licence appropriate for vehicle to be driven.

Full-time, Fixed Term (9 to 12 months maternity cover)
Salary £38,960 – £43,602 per annum (pay award pending)
Plus generous benefits package
Hybrid / flexible working

About the role

We have a fantastic opportunity for an experienced Sustainability Officer to join our team.

We are looking for a confident, personable, and adaptable professional with a passion for sustainability. We are particularly keen to hear from you if you’ve work experience in sustainability and environment sector.

You will be responsible for managing and co-ordinating the delivery of the National Galleries of Scotland Environmental Response Plan. This involves delivering the strategy for NGS, co-ordinating colleague engagement to support behaviour change and managing projects to reduce environmental impact and carbon emissions. You will also ensure compliance to Scottish Government legislation for public bodies climate change duties and biodiversity duties for annual reporting and target setting.

The difference you’ll make

You will work with colleagues internally and externally to promote the sustainability work of NGS and gather knowledge on sector improvements, innovation, and best practise. Reporting to the Director of Operations you will:

Maintain our Sustainability Strategy, environmental policy, and other relevant plans, including monitoring, and annually updating them.

Oversee projects across departments, providing support with project management, research, knowledge sharing and procurement and contract management.

Administer the monthly carbon reporting on utilities, waste, and business travel, including reviewing utilities invoices, checking any abnormal consumption, counter charging third parties and seeking energy savings.

Produce accurate reports including:

Annual internal Environmental Sustainability Report for NGS audit committee.

Mandatory external public sector Climate Change Duties Reporting and Biodiversity Duty reporting.

Deliver colleague engagement sessions on targeted topics for example waste, low carbon travel, energy efficiency.

Manage our internal environmental groups, including all communications, facilitation of engagement projects and support for personal projects.

Keep project teams updated on new legislation in relation to buildings, guiding on sector advances and maintaining links between the current NGS sustainability work and the planning for buildings.

Create and maintain meaningful partnerships and managing joint projects with external organisations.

Keep up to date on relevant legislation to ensure compliance, as well as communicate to relevant contacts internally.

Responding to consultations and national and local level on behalf on NGS. Keeping abreast of relevant grants and funding opportunities.

What’s on offer for you

Our colleagues will tell you great things about working here. We aim to ensure the National Galleries of Scotland is a great place to work, where our people thrive in a culture where we are trusted, empowered, and engaged to achieve our true potential. We offer a range of benefits to promote healthy working lifestyles for all our colleagues. Details specific to this role are:

Hours
37 hours per week working 08.30 a.m. to 5.00 p.m. Monday to Thursday and 08.30 a.m. to 4.30 p.m. on a Friday with a one-hour unpaid lunch break each day.

Holidays
When you first join, you’ll get 25 days annual leave per year plus 11.5 public and privilege holidays pro-rata depending on hours. After 5 years your annual leave will increase to 30 days.

Where you’ll be based

You will be based at Modern One, 75 Belford Road, Edinburgh, where free onsite car parking is available. However, you’ll work across all of our Galleries based in the heart of Edinburgh – the National, Portrait, and Modern (One and Two).

Pension
We are a Civil Service Pension employer. You get to choose if you want a defined benefit or stakeholder pension. The benefits of joining the scheme include generous employer contributions to your future pension, life assurance, and options to increase your pension. If you join the alpha Civil Service pension scheme our contribution will be 27.1% for this role.

Other benefits

Family friendly working policies, free or discounted entry to various visitor attractions, staff discount at our shops and cafés, Cycle to Work Scheme, wellbeing support and services including our Employee Assistance Programme.

This is an exciting opportunity to contribute to the operation, care, interpretation and development of Lauriston Castle. We are looking for someone who can work alone as well as part of a team to cover the venue on a 7 day rota including weekends and some evening work.

In this varied role you would have the opportunity to develop and conduct guided tours of the castle as well as contributing to a very busy engagement programme including both adult and Family craft workshops and Lecture programme, in addition to looking after the property and collections.

Venues within Museums and Galleries Edinburgh are City Art Centre, Museum of Childhood, Museum of Edinburgh, The People’s Story Museum, The Writers’ Museum, Lauriston Castle, Queensferry Museum, Museum Collections Centre, Travelling Gallery, Brass Rubbing Centre, Scott Monument, Nelson Monument, the Old City Observatory; they attract around 600,000 visitors annually.