Operations

OUTREACH COORDINATOR
Braemar Community Ltd. is looking to appoint an Outreach Coordinator to join our ‘Raising the Standard’ project team.
With the help of Lottery Heritage Fund, Historic Environment Scotland and many generous funders and supporters, the community’s historic Braemar Castle is now getting its essential repairs, including a lime reharl and improvements to the grounds. But the aims of this exciting £1.6M project reach much wider, well beyond the Castle grounds.
You will work alongside our Volunteer Coordinator to deliver a range of diverse creative projects that form our ‘Raising the Standard’ Activity Plan.
There are plenty of opportunities to be out and about, in the heart of the beautiful Cairngorms National Park, e.g., working with local schools; outdoor woodland learning; therapeutic gardening – as well as delivering online projects.

Would you like to join our 5 star team this season? We are recruiting for staff to be our castle storytellers. If you have a passion for Scotland and an enthusiasm for making memories then we’d like to hear from you.

Full training will be provided and you will be given a tour script that you’ll be expected to make your own.

Duties:

1. To welcome groups and individual castle visitors and assist the castle team in providing a 5 Star visitor experience.

2. To conduct guided tours as requested (full training given), deal with visitor enquiries and support interpretation activities as they arise throughout the season (training provided as required) e.g. seasonally themed tours, children’s holiday activities, special event days, etc.

3. Upsell and cross-sell specific products to ensure sales targets are met e.g. guide books.

4. Assist in the delivery of marketing and sales initiatives as directed by the Head Guide and Operations Manager.

5. Assist and support ticketing staff in meeting and greeting visitors, sales and checking tickets, as required.

6. To contribute to the security of the castle, its contents and the safety of its visitors and staff.

7. Working closely with castle administration personnel and complying with directives and requests as appropriate

8. Provide assistance to and support teams within the castle enterprise as required, including reception, retail, housekeeping and administration teams.

9. Comply with health & safety directives and organizational policy, including regular fire drills.

10. Comply with organizational policy for green tourism and recycling policies.

11. Attend team meetings and training sessions as required including afterhours sessions – reasonable notice is given and staff are paid for their time.

Job Types: Full-time, Part-time, Contract

Contract length: 7 months

Application deadline: 18/02/2022

Applications sent to kerryw@blair-castle.co.uk

Expected start date: 01/04/2022

Job Types: Full-time, Contract

Salary: £8.72-£8.91 per hour

The Butterfly House is an exciting attraction within Landmark which offers a wonderful opportunity for someone to take a lead role in a unique and highly rewarding environment. This role demands an enthusiastic person who has an interest in Natural History combined with the ability to enthuse others and maximise the guest experience of this special place. A friendly and outgoing disposition is absolutely paramount.

An interest in horticulture will be advantageous but not necessary as training will be given. The right person will be expected to be the lead members of staff in all of the areas of expertise required to maintain excellent standards of operation for all aspects of the Butterfly House.

For more information or to apply now, please visit www.landmarkpark.co.uk

These roles within the company are multi-tasking positions with a variety of roles to play. The successful candidates will have the flexibility to work on both the Attractions and Maintenance. Team members will predominantly operate the attractions during the main season and have the ability to carry out maintenance tasks during the winter period.

For more information or to apply now, please visit www.landmarkpark.co.uk.

Assistant Compliance Manager

Clynelish Visitor Centre

Permanent – Full Time

Closing date – 23rd January 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Clynelish is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing diligent and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver world-class service.

You will be passionate about crafting outstanding and unforgettable customer experiences in the safest and most compliant environment and reporting on the delivery of key performance indicators.

The Assistant Compliance Manager is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be responsible for embedding safe systems of work and will lead the Brand Home compliance agenda with support from the central functions and the Regional Brand Home Manager. You will be the main onsite point of contact between the Distillery operations team and Brand Home teams, leading these relationships to build a one team culture and an effective working relationship.

As a member of the management team, you will be responsible for coaching, mentoring, and encouraging Brand Home Lead Guide and Guides and supporting with crafting focused development plans for the team.

The role holder will assist the Regional Brand Home Manager with all safety and compliance functions, facilities management, hosting external and internal auditors, contractor management, run risk agenda, liaise with Distillery operations team, attend site-based compliance meeting, handling training records, and overall support the Malt Brand Home operation.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

With a strong understanding of leading and driving a risk compliance agenda and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within compliance operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Dundee Heritage Trust is embarking on an ambitious transformative project that will significantly expand Discovery Point, create exciting new museum experiences, attract new audiences and safeguard the future of RRS Discovery. The Interpretation Curator will help develop the Interpretation Plan for the major capital project ‘Discovery Point Transformed: A new centre for Antarctic Heritage, Environment and Learning’. We are looking for someone with either a museum/heritage or a science interpretation/education background, who is happy working in the other sphere. You will need excellent organisational skills and have a proven track record of developing interpretation.

ART HANDLING TECHNICIAN (BAND 7A)
FULL TIME, PERMANENT
The Art Movement Team, led by the Art Movement Manager includes two Senior Technicians, four Art Handling Technicians, the Collections Storage Manager and an Assistant Collections Information Registrar. This team alongside the Registrar Teams make up the Collections Management Department which, in conjunction with the Conservation Department (and CIDAM) make up the Collections care Division. This Division is responsible for the care of the NGS Permanent Collection and works on loan to NGS.
The Art Movement Team works to national standards supporting complex national and international programming in the handling, packing, movement, installation and location tracking of a wide variety of artworks, including NGS Collection works and those on loan to NGS.

The main purpose of the post of Art Handling Technician is to ensure the safe movement, transportation and installation of all artworks within the NGS, including collections from and returns of artworks to lenders. The post holder also assists in maintaining the upkeep of the storage areas, exhibits, tools and equipment.

Post Title: Operations Manager
Directorate: Managed Services – Heart of Hawick
Reporting to: Director of Commercial Services

Job Purpose:

Responsible for the successful delivery and operational management of the multi-function Tower Mill facility which includes cinema/theatre, café and business units, to drive income, sustainability and participation increases in line with the Live Borders’ Strategy in accordance with best industry practice and compliance with appropriate legislation.

Responsibilities:

1. Responsible for day to day operation of Tower Mill
2. Responsible for the operational management and development of the team based at Tower Mill
3. Deliver the development and business plan for Tower Mill supporting a high quality, diverse and sustainable programme of activities and events
4. Work collaboratively to co-ordinate activities across the Heart of Hawick campus (Heritage Hub, Border Textile Towerhouse and outdoor space)
5. Work with internal and external stakeholders to identify opportunities for programming, venue development to increase participation in a wide range of cultural activity, grow audiences and income
6. Actively contribute to product and service development goals
7. Locally champion new product or service development on site, from innovation through to successful implementation
8. Collate and analyse business data pertaining to all Tower Mill activities and report regular on performance and service improvements.
9. Develop, implement and maintain quality assurance protocols
10. Ensure that Tower Mill meets the health and safety standards established by Live Borders, including risk assessment, building operating procedures, food hygiene and other compliance
11. Monitor and manage, with support, relationship and contracts with tenants in the business spaces and meeting rooms
12. Manage external Service Level Agreements, developing appropriate Key Performance Indictors to manage and monitor
13. Participate in the budget setting process, manage and monitor allocated budget working within Live Borders financial regulations and procedures
14. Manage and co-ordinate the team, including setting standards of performance and work targets, and providing guidance, support and training as required
15. Undertake a full range of line management responsibilities including recruitment, induction, appraisal, training and development, absence management, performance, discipline and grievance
16. Represent Live Borders internally and externally e.g. at networking events, meetings, conferences and exhibitions to enhance and strengthen the Live Borders’ profile
17. Comply with, and ensure compliance with, all Live Borders policies and procedures
18. Promote equal opportunities in service delivery and management of staff
19. As an employee you must take reasonable care for the health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out. Employees shall work in accordance with policies, procedures, information, instructions and / or training received.

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as may be required to meet the needs of the Service or Live Borders

Other details:
Requirement to work out of hours and weekends – occasionally . The facility is open from early morning to late evening, therefore you should be prepared to address any emergency situations should they arise.
Requirement for PVG/Disclosure check – no

Note: the salary/pay of all posts within Live Borders will be subject to a further review and evaluation.

An enthusiastic and conscientious person with excellent customer service and strong social media skills is required to join the team at Dunnottar Castle.

This is a full-time position, 5 days per week, all year round which includes some weekend working. Hours of work do vary depending on season.

In addition to the main duties of working primarily in the Castle, this role will involve the creation and management of social media content for the Castle.

Applicants should have a good level of physical fitness, posses a pro-active nature and be able to work as part of a team as well as manage tasks under their own initiative.

To apply please forward a resume of your experience and any other relevant details to: –
Martin Gray, Deputy Custodian, Dunnottar Castle via email to –

martin@dunnottarcastle.co.uk

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700 year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store. You’ll also find our Wellbeing Lab offering yoga and fitness classes.

This is a hugely varied, rewarding and exciting role. No two days are the same and you will be “hands on” in every aspect of park activity! Watch this short video to hear first-hand what makes this such a unique and interesting role https://www.youtube.com/watch?v=DX5eLTOzL0g.

As Operations Supervisor you will support the Facilities Team ensuring that the needs of our visitors, colleagues and tenants are met and that day-to-day operations at Dalkeith Country Park run smoothly with emergencies being responded to effectively. In addition, you will carry out small maintenance jobs and liaise with contractors on bigger jobs.

• Do you have solid experience in a similar role and work environment?
• Can you demonstrate strong communication skills with the ability to engage with a wide range of people?
• Are you able to demonstrate excellent organisation skills, a flexible approach and the ability to use your initiative?

Shifts are 7.30am to 6.30pm on a 4 on 4 off basis, with average hours being 35 – 40 per week. Additional cover for holidays and sickness will be required. A full UK divers license is essential. Supervisory experience will be an advantage.

Interested? To apply please email your CV and covering letter to recruitment@buccleuch.com.

Closing date for applications is 15 December.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

The focus of this part of the NGS library collection is the history of Scotland and Scottish society, with particularly strong holdings relating to Scottish biography, Scottish history, portraiture and photography. The library also includes special collections, journals and sales catalogues. We also have access to a wide range of online resources. Another key part of the role is to facilitate access to the collection (prints, drawings, photographs, portrait miniatures and medallions) and research resources (including collection accession files) held at the Portrait Gallery. This can be for members of the public requesting to see artworks not on display, family historians looking for images and information about their ancestors, and academic researchers and groups looking to consult specialist material. Much of this part of the collection is stored within an automated storage and retrieval system and the post holder will be expected to become proficient in operating this system.
We are looking for a candidate who will combine the professional skills of a librarian with a genuine enthusiasm for enabling and supporting research and making collections accessible and relevant through the provision of accurate information to staff, public researchers and NGS audiences. The postholder will work with colleagues across the organisation, most notably with NGS Libraries and Archives colleagues, to support and contribute to the NGS Research Framework. You will be expected to acquire a broad knowledge of the NGS Portraiture collection which dates from the sixteenth century to the present day and includes paintings, portrait miniatures, prints, drawings, photographs, sculpture and time-based media. The role will also provide support to The Art Works project (TAW). TAW will be a new purpose-built part of the NGS estate, located on a site in NW Edinburgh, within the heart of Granton. TAW will incorporate facilities for community engagement, be open to everyone and will be designed to care for and accommodate the NGS collection, including the Library and Archive. TAW will deliver world-class services for visitors and researchers (staff and public), providing state of the art spaces for study and conservation as well as the management and distribution of Scotland’s art. NGS Librarians will play a key role in the planning and shaping of research provision for TAW and developing plans for the relocation of library material to this new facility.

The Brand Home Operations Manager will ensure the smooth day to day operations of Holyrood’s brand home visitor centre activities; both operationally and administratively.

This is a very hands-on management role, in a small team, in a rapidly developing independent spirits business. The post-holder will be expected to lead from the floor, working closely with the team to ensure guests leave feeling energised about what we do, and emotionally connected with who we are and why we do it.

The post-holder will be exceptional at multi-tasking, with the ability to prioritise quickly and effectively; constantly juggling administrative tasks with direct guest interaction, and the demands of managing and developing a small, dynamic team.

A high degree of flexibility and the ability to manage effectively is key to this role. The successful applicant will be an outstanding people person – able to quickly establish a rapport with colleagues and guests alike – and will foster an energetic, positive, and inclusive environment into which guests will be warmly welcomed and provided the best in Edinburgh hospitality.

As the business quickly grows, it is anticipated that this role will also change and develop; and so we are looking for someone flexible and forward-thinking, who will embrace working in a changing environment and will be a positive, passionate and supportive member of the Holyrood team.

To apply: please email debs@holyrooddistillery.co.uk with a CV and covering letter, no later than 5pm 10th December 2021