Operations

Located in the Museum’s Collections Care team, this full time, permanent post plays a central role in the delivery of a comprehensive and unified programme of collections care across all National Museums Scotland sites.

Collections Technicians deliver efficient handling and movement of collections in support of the Museum’s programme of displays, exhibitions, loans and effective collection storage as well as object cleaning for collections on display and in store. The Museum’s diverse and extensive collection means technicians work with a huge variety of objects ranging from ceramics to aircraft.

Possessing strong technical skills and manual dexterity to ensure collections are moved, cleaned, stored and cared for safely and effectively, Collections Technicians are experienced in collections information standards and health & safety procedures; they possess effective communication skills to facilitate good working relationships with colleagues from across the museum directorate.

We are looking for a professional and customer focussed Security Officer to ensure the highest level of protection of our company assets and our people. You will work on an as and when required basis to cover holidays, absence and busy periods. This might be a day shift (7am to 7pm), a night shift (7pm to 7am) or a back shift (2pm to 12am).

• Can you demonstrate excellent communication and teamworking skills?
• Are you a competent IT user with an understanding of security technology?
• Do you have experience in the security industry with an SIA front line and CCTV licence?

If the answer is yes, and you hold a full UK driving licence, then we would love to hear from you.

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700-year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store. You’ll also find our Wellbeing Lab offering yoga and fitness classes.

Interested? To apply, please email your CV and covering letter to recruitment@dalkeithcountrypark.co.uk.

The closing date for applications is 22 April.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

£11 per hour plus excellent benefits

We are looking for a professional and customer focussed Security Officer to ensure the highest level of protection of our company assets and our people. You will work on a 4 days on, 4 days off basis from 7pm to 7am with average hours of 39 per week.

• Can you demonstrate excellent communication and teamworking skills?
• Are you a competent IT user with an understanding of security technology?
• Do you have experience in the security industry with an SIA front line and CCTV licence?

If the answer is yes, and you hold a full UK driving licence, then we would love to hear from you.

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700-year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store. You’ll also find our Wellbeing Lab offering yoga and fitness classes.

Interested? To apply, please email your CV and covering letter to recruitment@dalkeithcountrypark.co.uk.

The closing date for applications is 13 May.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

£11 per hour plus excellent benefits

We are looking for a professional and customer focussed Security Officer to ensure the highest level of protection of our company assets and our people. You will work on a 4 days on, 4 days off basis from 7am to 7pm with average hours of 39 per week.

• Can you demonstrate excellent communication and teamworking skills?
• Are you a competent IT user with an understanding of security technology?
• Do you have experience in the security industry with an SIA front line and CCTV licence?

If the answer is yes, and you hold a full UK driving licence, then we would love to hear from you.

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700-year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store. You’ll also find our Wellbeing Lab offering yoga and fitness classes

Interested? To apply, please email your CV and covering letter to recruitment@dalkeithcountrypark.co.uk.

The closing date for applications is 22 April.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Duration: Permanent

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Her Majesty The Queen, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Led by Chief Executive, Bob Downie, Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which? Magazine) and Scotland’s Best Visitor Attraction for 13 years running. Britannia is also TripAdvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Our Security team ensures a safe environment for visitors and staff of this iconic vessel and provides 24-hour surveillance of the ship and its artefacts. We are now looking for a Security Officer to join the small, friendly team on board Britannia.

You will present a smart, professional, alert and visible security presence to staff, visitors and clients alike. You will ensure their safety, as well as the safety of the Yacht and its artefacts, by monitoring the CCTV, controlling access through the entry gates and by patrolling the ship. You will also be expected to receive deliveries, deal with lost property and respond to emergency situations on board.

Another important aspect of the role will be to assist visitors with any queries they may have, either face-to-face whilst patrolling the ship, or via the telephone. Therefore, good communication skills and a warm friendly attitude are a prerequisite. Previous experience working in the Emergency Services, or a similar role with transferable skills, is advantageous.

Hours: Part-time position – 2×12 hour night shifts (19:00-07:00), followed by 6 days off.

Company benefits include:
– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement
– Up to one week/5 days pro-rata, long service holiday entitlement
– Hybrid working opportunities
– Life Assurance
– Employee Assistance Programme
– Performance and loyalty payment scheme
– Complimentary tickets and staff discount (Britannia and Fingal Hotel)
– Free car parking for staff at The Royal Yacht Britannia

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Security Officer to: recruitment@tryb.co.uk or postal applications to:

Ian Sutcliffe
Health, Safety and Security Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Sunday 17 April 2022

No agencies please.

JOB PURPOSE
The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built, natural and cultural heritage in our care.

Specific to this role, you will be responsible for Individual Giving, Community and Legacy Fundraising. This is a varied role with responsibility for; empowering our properties and supporter groups to raise funds; and delivering strategic leadership of mass market and legacy fundraising with potential and existing donors, regular givers and Lottery members.

Delivering strategic direction and management to ensure the delivery of Individual, Community and Legacy Giving, you will be responsible for growing +£5million income per year; ensuring vital funds for our charity’s work and increasing awareness of our charity. A team player, you will work as a senior member of the Fundraising Leadership team, shaping and delivering the departmental strategy and supporting the Head of Fundraising.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Provide strategic direction, budget responsibility and management of Individual Giving, Community and Legacy income streams with experience in digital, telephone fundraising and offline channels (including direct mail) with proven experience in expanding and delivering donor acquisition and driving engagement measures to reduce attrition and maximise income
• You will lead a high performing team and will be responsible for an expenditure budget of circa£700K with income targets of +£5million per year
• To increase income, you will lead the development and management of the Trust’s legacy, community and individual giving programmes and activities. This includes cash appeals, general donations, online donations, payroll giving, regular giving, products, in memoriam giving and legacies, and will have experience of managing charity lottery acquisition and retention programmes
• Manage and responsible for the creative and copy for all Individual campaigns and work within house design team or external design agencies to realise campaigns. You will seek out innovative and agile approaches to working, adopting lean processes and using supporter data to drive performance and supporter experience
• Working with the Fundraising Operations Manager you will ensure that production and distribution is cost effective and that campaign responses are managed in a complaint and efficient way
• You will play a leading role in defining strategic retention plans with supporting budgets, which will deliver the best supporter experience, and which reflect our ambitious plans, maximising retention, consent capture, upgrade and reactivation rates across individual giving, legacy giving and community fundraising
• Lead the exploration, testing and development of new income streams and multi-channel approaches to increase fundraising, donations and supporter engagement, seeking alterative sustainable ways to generate committed income.
• Strong working knowledge of fundraising regulation and standards, specifically in relation to public fundraising and of gambling commission legislation in relation to charity lotteries

JOB PURPOSE
The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built, natural and cultural heritage in our care.

Specific to this role, you will be responsible for Fundraising Operations. This is a varied role with responsibility for; identifying and maximising income through effective policies, processes, on-line tools and data management; empowering and supporting the fundraising, and wider Trust team (especially at properties), to raise funds; ensuring compliant practice and training across fundraising and delivering strategic leadership of data and budget management in the Fundraising team.

Leadership of Fundraising Operations is critical to the success of the Fundraising team and our charity’s ability to generate philanthropic income. Overseeing data and empowering the team to get the most of existing tech systems and software, instigating and implementing key policies and processes, contributing to exemplary supporter care and ensure that our practice is compliant and meets regulations, ensuring the effectiveness and efficiency of the team’s administration and identifying trends in fundraising are some of the ways you will support the Fundraising Team to grow voluntary income.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Provide the Head of Fundraising and Fundraising Managers with the data and insight needed for strategic decision making throughout the year
• Represent and advocate for fundraising and best practice across our charity and in relevant forums
• Ensure effective and efficient administration practices to ensure great supporter care
• Lead the forecasting process throughout the year, supporting the Head of Fundraising to identify risks and opportunities in the portfolio.
• Support the Head of Fundraising in budget preparation and lead on budget reporting throughout year
• Champion and ensure best practice monitoring and evaluation of fundraising performance, including working with teams to set, track and report on KPIs, and with Head of Fundraising on risk and audit responsibilities
• Maintain a close working relationship with Finance, ensuring fundraisers have all the financial tools necessary to fundraise effectively
• Stay up to date with fundraising legislation and regulation and ensure compliance across the department on data, finance, IT, procurement, risk control and best practice
• Oversee the development of robust policies and procedures to ensure all necessary finance and legal controls are in place for delivering fundraising income
• Ensure that income is designated and treated in accordance with restrictions, VAT, gift aid and commercial income rules
• Proactively design, deliver and improve fundraising operations through collaboration and effective information management, in order to address business need
• Ensure all process, compliance and stewardship considerations are identified at the start of any new activity
• Manage third party suppliers including production, mail and response handling.
• Ensure that Fundraising is effectively and correctly presented on the NTS website and across NTS channels, optimising journeys for supporters
• Ensure fundraisers are upskilled on how to use key fundraising systems and tools

The role.
We’re looking for a bright and enthusiastic individual to come on board as our Client Relationship Executive. Whether you’re a graduate looking for your first step onto the career ladder, or you’re searching for a role in digital that’s a little different and full of variety, this could be the role for you.

The Client Relationship Executive will help by supporting our project delivery team, so you should be a problem solver by nature, and great with people. Ideally, you’ll already be passionate about digital, but we’re also excited to hear from people who are keen to learn more.

As a Client Relationship Executive, you will:

-Be the main point of contact for customers with technical issues, or who are looking for advice.
-Provide the best solutions for our clients based on their issue and the details they provide.
-Gather information on any issues that occur and determine whether they require elevated support.
-Act as the vital link between our clients and the appropriate internal team members.

Key skills:

-Excellent communication (written and verbal).
-Strong interpersonal and relationship management skills.
-The ability to prioritise effectively.

Beneficial skills:
-A technical mind with knowledge of Content Management systems, as well as ticketing/project management software.
-A good understanding of web functionality, device behaviour and other tech products.
-The ability to diagnose basic technical problems and come up with quick solutions.
-An interest in the arts, culture and events sector.

Benefits
With diverse, exciting clients across the world, you’ll be given opportunities to travel, expand your personal and professional experiences, and help to build our international reputation. We’re also an accredited Living Wage Employer, meaning that all employees and contracted staff are paid at least the National Living Wage. We’ve recently partnered with MMB and BUPA to offer a comprehensive health insurance package to all of our team and we offer hybrid working so you have the opportunity to work remotely, or in our open-plan offices in the heart of Glasgow.

Equal Opportunities
We’re an equal opportunity employer and diversity is extremely important to us – winning a gender diversity award for our commitment to intersectionality in the workplace at the Scottish Women in Tech Awards. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, veteran status, or disability status.

How to apply
If this sounds like the next step you’ve been looking for in your career please, send us your CV and a covering letter telling us about your experience and what makes you right for the role (paying close attention to the key and beneficial skills listed). Please send the email FAO Lesley Osborne to joinus@afterdigital.co.uk.

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Supervisor.

The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The main responsibility of the post holder will be to work with the onsite team and supervise the operations of the Monument and Abbey Craig alongside the Management team, this is set out on a rota over 7 days.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, upsell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to, and that the attraction grounds are being consistently maintained to the highest possible standard.

All applicants must hold a valid UK driving licence.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

KEY PURPOSE

To contribute to the management of Ben Lomond, in line with the Trust’s objectives for conservation, access and enjoyment, and meeting health and safety and other policies and standards. The post holder will help to protect and enhance the natural heritage and landscape whilst facilitating access by visitors and increasing their enjoyment and understanding by means of assisting colleagues in interpretation, education and visitor management.

PROPERTY BACKGROUND
The Ben Lomond property extends to 2,200 hectares of mainly upland hill ground, including 10km of very busy mountain path. Upland path repair and maintenance is a key area of work, as is engagement with the 50,000 visitors who walk the mountain every year.
Much of the property is designated as a SSSI as well as being part of the Loch Lomond National Scenic Area, with accompanying conservation management and monitoring to protect and enhance natural habitats and species.
On the lower slopes the property has a rich cultural heritage of post-medieval archaeology, with the Ardess Hidden History Trail providing a visitor gateway to this history. Ardess Lodge is the start point for this trail, and increasingly a local visitor destination enhanced by its proximity to the West Highland Way.
The Ben Lomond Bunkhouse provides essential accommodation for staff and volunteers contributing to the practical conservation work on the property, whilst also providing an income stream through provision of accommodation to WHW walkers and other visitors to the area.

KEY RESPONSIBILITIES

 To assist with practical countryside and property management
 To supervise volunteers undertaking practical conservation tasks
 To assist with visitor management, interpretation and education
 To assist with operation of the on-site bunkhouse
 To contribute to biological monitoring programmes as appropriate. To collect, manage and collate biological information in a consistent manner compatible with Trust and national datasets.
 Work within the property’s ‘Safe System of Work’ (the system for managing Health & Safety)

The duties of this job require a Protecting Vulnerable Groups (PVG) Scheme check to be carried out.

SCOPE OF JOB

People Management

 Not a line manager, but occasional supervision of volunteers/apprentices/work experience or other work parties.
 Works closely with other staff members and volunteers at Ben Lomond.
 frequent interaction with members of the public of all ages and abilities.
 Occasional working with external contractors.
 Liaison with tenants and external partners.

Finance Management
 Not a budget-holder but will be expected to take responsibility for the careful and effective management of Trust tools, materials, equipment, and resources.
 Will be required to handle cash at times, as part of the bunkhouse reception duties, and will be required to do so according to Trust rules and policy.

Tools/equipment
 Occasional user of ‘powered’ tools such as strimmer’s/brush cutters, power barrow etc.
 Frequent user of hand-tools such as spades, pinch bars, mattocks, loppers, handsaws, fencing tools and secateurs.
 Dependent on qualifications, this role may at times use a chainsaw.
 Regular user of IT and shared office computer.

Workplace context
 This role has the option of being based on site, however the site is remote from public transport links. To enable self-reliance in living in the provided accommodation at the property it is considered the ability and confidence to drive in the UK is essential.
 This role ideally requires living on-site in provided accommodation. Living off-site will be considered provided the post-holder is able to attend the site at unsociable hours when required.
 The provided living accommodation is within the same building as housing the office and the Ben Lomond Bunkhouse. This requires some tolerance of the movements of others within the building. The provision of accommodation is with the expectation that the postholder will assist with bunkhouse operation through greeting and settling in guests who arrive later than normal reception hours. The postholder will also be a main point of emergency contact for bunkhouse guests. There will be a fair expectation on these duties, with time recorded and returned as necessary through TOIL, and duties shared with other staff.
 The property comprises over 2200 hectares of mainly upland and mountain environment, with no vehicular access. This role includes non-vehicular travel to worksites across rugged paths and terrains, to undertake its duties in all but the most inclement of weathers.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Her Majesty The Queen, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Led by Chief Executive, Bob Downie, Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which? Magazine) and Scotland’s Best Visitor Attraction for 13 years running. Britannia is also TripAdvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Our Security team ensures a safe environment for visitors and staff of this iconic vessel and provides 24-hour surveillance of the ship and its artefacts. We are now looking for a Security Officer to join the small, friendly team on board Britannia.

You will present a smart, professional, alert and visible security presence to staff, visitors and clients alike. You will ensure their safety, as well as the safety of the Yacht and its artefacts, by monitoring the CCTV, controlling access through the entry gates and by patrolling the ship. You will also be expected to receive deliveries, deal with lost property and respond to emergency situations on board.

Another important aspect of the role will be to assist visitors with any queries they may have, either face-to-face whilst patrolling the ship, or via the telephone. Therefore, good communication skills and a warm friendly attitude are a prerequisite. Previous experience working in the Emergency Services, or a similar role with transferable skills, is advantageous.

Hours:
– Regular hours to cover holidays, sickness and the additional cover required for evening events. This would approximately equate to twenty 12-hour and fifty 6-hours shifts per year.
– 12-hour day shifts (07:00-19:00), 12-hour night shifts (19:00-07:00), 6-hour back shift (18:00-23:59).

Company benefits include:
– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement
– Up to one week/5 days pro-rata, long service holiday entitlement
– Hybrid working opportunities
– Life Assurance
– Employee Assistance Programme
– Performance and loyalty payment scheme
– Complimentary tickets and staff discount (Britannia and Fingal Hotel)
– Free car parking for staff at The Royal Yacht Britannia

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Security Officer to: recruitment@tryb.co.uk or postal applications to:

Ian Sutcliffe
Health, Safety and Security Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Monday 2 May 2022

No agencies please.

The functions of the Collections Management Department are to assist the Senior Management Team in the management of and accountability for the NGS collections; the management of all loans both to and from the Galleries; delivery of the NGS programme of exhibitions and displays; the maintenance and development of the automated collections management system and advising the Director General and Trustees on matters of policy and practice in the management of the collections.

As a member of a dedicated team of exhibitions registrars, the main purpose of this post is to facilitate the NGS programme of exhibitions and displays. These responsibilities call for relevant experience, including a firm grasp of the principles of exhibitions management, together with strong communication skills and a broad knowledge of the technical, financial, legal and international issues involved in the safe handling, transport and display of works of art. The postholder must have a flexible approach to the post and may sometimes be assigned to duties outwith normal working hours.

The post is based at the National Gallery of Modern Art, Modern One, within the Collections Management Department, and reports to the Lead Registrar – Exhibitions and Display