Operations

Thank you for your interest in the post of Labourer/GM operative with Historic Environment Scotland based at our St Andrews Depot, Fife. This is a full time, permanent and pensionable appointment.

You will, as part of the Monument Conservation Unit, have responsibility for the ongoing implementation of conservation, routine maintenance and presentation tasks for properties under the care of Historic Environment Scotland within the St Andrews area including St Andrews Castle and Cathedral.

The St Andrews Monument Conservation Unit (MCU), consists of a 4 person team all of which carry out conservation and maintenance work on sites in a variety of locations. The team is headed by a Works Manager who has direct line management responsibilities for the whole team. The Labourer/GM operative as part of the MCU will have responsibility for the ongoing implementation of conservation, routine maintenance and presentation tasks of Historic Environment Scotland monuments within the St Andrews Depot Areas. Grounds maintenance duties will mostly take place during the summer months with the winter consisting of more general labourer duties.

You will be expected to work at any location as directed by the Works Manager. Although the depot is situated in St Andrews, official transport is provided to and from the various sites within the district, and beyond. Individuals are however expected to make their own way to the MCU Depot.

You will also be asked to travel using HES transport to other remote sites sometimes out with Depot areas which may include overnight stays.

JOB PURPOSE

The Highlands & Islands region is a large and diverse region with 26 properties, 6 National Nature Reserves, 16 Islands and the UKs only dual UNESCO world heritage site. As such the range of volunteering opportunities is large and complex. This job exists to ensure that the volunteering needs across the region are managed and supported; implementing innovative and effective volunteering initiatives which complement our national approach to volunteer management and development, are in line with volunteering good practice and are of the highest standards. Taking direct management of the regional conservation volunteer group whilst also supporting the individual properties in volunteer recruitment and retention.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Proactively guide and advise regional/property staff at all levels on the operational aspects of volunteer involvement, enabling them to recruit, support, develop and motivate volunteers effectively, in accordance with all national volunteering guidance and systems.

Work closely with other managers across the Region and in collaboration with the central lead for volunteering to design and deliver a programme of Volunteering, which helps to deliver the operational needs of each property.

Directly manage the Highland & Island Conservation Volunteer group, group volunteering work programme and associated budgets.

Support and grow the number of volunteer work parties at properties across the region.

Instil a Health & Safety culture across the volunteering programme, ensuring all risk assessments, training and H&S paperwork is up to date and provided to volunteer work parties and that the volunteers work within this to reduce risk of incidents and accidents to volunteers, employees, and visitors.

Develop external partnerships with a range of local, regional, and national organisations to aid in the recruitment and retention of volunteers,

Ensure all volunteering hours are recorded and reported annually as part of funding and internal requirements.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & Experience

Essential

Qualification in volunteer management or relevant experience

Comprehensive understanding and knowledge of volunteering innovation, best practice, and sector standards.

Demonstrable track record of having successfully and effectively developed a range of volunteering roles and schemes across a department or organisation.

Demonstrable use of Project Management Frameworks.

Excellent communication and interpersonal skills, successfully influencing, persuading, guiding, listening to, and negotiating with others, constructively challenging thinking where appropriate.

Ability to build and manage effective and productive stakeholder and partnership relationships.

Strong skills in identifying and analysing problems, issues, and areas of improvement, working collaboratively to develop creative strategies and solutions.

Excellent planning and organisational skills; ability to manage and deliver a diverse portfolio of work and to balance the priorities and needs of multiple stakeholders.

Ability to be proactive, use initiative and work independently.

Ability to balance a strong focus on achieving successful outcomes with the need to empower, enable, motivate, inspire and develop others.

Working with volunteers in a management capacity.

Experience of working in the charitable sector or in a volunteer-involving organisation.

Thank you for your interest in the post of Labourer/GM operative with Historic Environment Scotland based at our Doune Depot, Stirlingshire. This is a full time, permanent and pensionable appointment.

You will, as part of the Monument Conservation Unit, have responsibility for the ongoing implementation of conservation, routine maintenance and presentation tasks for properties under the care of Historic Environment Scotland within the Doune Area including Doune Castle and Inchmahome Priory.

The Doune Monument Conservation Unit (MCU), consists of a 5 person team all of which carry out conservation and maintenance work on sites in a variety of locations. The team is headed by a Works Manager who has direct line management responsibilities for the whole team. The Labourer/GM operative as part of the MCU will have responsibility for the ongoing implementation of conservation, routine maintenance and presentation tasks of Historic Environment Scotland monuments within the Doune Depot Areas. Grounds maintenance duties will mostly take place during the summer months with the winter consisting of more general labourer duties.

You will be expected to work at any location as directed by the Works Manager. Although the depot is situated in Doune, official transport is provided to and from the various sites within the district, and beyond. Individuals are however expected to make their own way to the MCU Depot.

You will also be asked to travel using HES transport to other remote sites sometimes out with Depot areas which may include overnight stays.

Thank you for your interest in the post of Painter with Historic Environment Scotland, based at St Ann’s Maltings, Holyrood. This is a permanent and pensionable appointment.

The successful applicant will assist the Monument Conservation Unit (MCU) with the day-to-day painting and decorating works to monuments based within the region.

Thank you for your interest in the post of Joiner with Historic Environment Scotland, based at St Ann’s Maltings, Holyrood. This is a permanent and pensionable appointment.

You will be involved in planning and organising minor joinery repairs within the Edinburgh region. This could range from replacing slip sills to the repair and maintenance of sash and case windows.

JOB PURPOSE

The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built and natural heritage under its care.

The specific purpose of the role is to support the development and implementation of fundraising operations to help maximise fundraising income, improve efficiency across all income streams and assist the wider team in terms of financial, data and process support.

You will work with colleagues within the fundraising team, the wider teams within the Audiences and Support Directorate and with teams across our charity to build a culture of philanthropy and ensure fundraising best practice. You will also work with appointed agencies which provide outsourced support to the Fundraising function and play a key role in database and administrative support.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Working within the Fundraising Operations team, you’ll;

Data/CRM

Work closely with the Fundraising Operations Manager on data management tasks including CRM testing, data imports and exports, producing segmented lists for fundraising communications, and reporting.

Prepare and maintain fundraising-specific CRM guidance documentation and provide training to the fundraising team and external response handling teams.

Contribute to the implementation and improvement of data protection compliance and raise any issues regarding the team’s outputs.

Finance

Manage tracking of expected income across the team and with Finance.

Co-ordinate and manage procedures for incoming donation processing, working with the Fundraising Operations Officer and Supporter Care Team in-house, and through our outsourced agency.

Work with the Fundraising Operations Manager and Finance colleagues to ensure accurate and timely reconciliation of all fundraised income.

Record and report on team expenditure, including management of purchase orders and leading on enquiries.

Assist the Fundraising Operations Officer with regular CRM and finance processes, particularly during peak periods.

Policies, processes & projects

Create and maintain Fundraising Administration processes and toolkits demonstrating initiative by making recommendations for process improvement.

Support the implementation of third-party platforms and new technology for use within the fundraising team.

With Fundraising Operations Manager, advise on and plan support for fundraising initiatives and products to ensure efficiencies and effectiveness of income generation activity is maximised.

Manage the Fundraising Team planner and co-ordinate Fundraising activity across the Directorate planner, co-ordinating team input to directorate wide activity including website and content requests.

Co-ordinate and organise team meetings.

Work on project-based activity which will help improve efficiencies across all fundraising practice.

Supporters & Suppliers

Work with the Giving Campaigns and Products Executive to develop and maintain a toolkit of compelling fundraising materials and guidance for use at properties and by third-party fundraisers.

Be responsible for day-to-day supplier account management.

Often be first point of contact for donor enquiries, via phone, email and mail and must be able to communicate with supporters in a positive, proactive and professional manner which best represents our charity and the power of philanthropy.

Other

Maintain and enhance personal knowledge, skills and networks by playing an active role in the appropriate professional bodies and internal organisational groups.

Have a flexible approach, with a willingness to work non-traditional hours and be available to travel in the UK.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide advice and guidance on the developing of planning products across a range of Trust properties.

Facilitate planning sessions with a range of staff to support robust discussion making, enabling consensus of understanding of significance and direction of change at each site.

Perform an editing role to ensure consistency in style, robustness, format and accessibility of language of plans. This may involve challenging and providing a ‘critical eye’ perspective across a range of functions and disciplines, some of which may be unfamiliar.

Develop, deliver and facilitate training sessions and material to support planning activity across all regions, working collaboratively with staff to ensure the material is tailored to relevant subject matters.

Where required, commission external consultancy support working within standard procurement policy and guidelines. This will include development of briefs, tendering, appointment, overseeing activity and sign off.

Where required, undertake research to support planning activity, primarily through internal documents and archival reports.

Work with external partners and stakeholders to build upon existing professional networks, keeping abreast of current work by peer organisations and development in international standards, and reviewing best practice from around the globe.

Carry-out any essential administrative tasks as required; e.g. procurement of suppliers, contributing to monthly reports, arranging monthly team meetings, etc.

JOB PURPOSE

The Digital Interpretation Manager is responsible for developing and managing digital interpretation projects for the Trust. Working closely with colleagues they will seize opportunities to create new forms of digital interpretation, at properties and online, connecting with new audiences and deepening access and engagement. They ensure new projects undergo thorough processes for developing and testing to ensure the biggest impact with audiences, technical reliability, and value for money.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Innovation. Lead the development of new digital interpretation projects that connect new audiences with the Trust and the places we care for.

Collaboration. Work in a collaborative and collegiate manner with colleagues across the Trust, recognising the shared responsibility for delivery of digital interpretation projects between different departments and teams.

Quality. Ensure all new products are developed and produced to the highest standards for technical quality. Follow industry-standard processes for planning, developing, producing and post-production evaluation.

Audience and user focus. Ensure all new digital interpretation projects are demonstrably audience and user-focused, and that there they have a meaningful impact on users enabling them to engage with heritage.

Value for money. Ensure all new digital interpretation projects represent value for money for the Trust, managing the investment of Trust and other resources and making sure impact on users can be measured and valued.

Partnerships and fundraising. Work in partnership with external funders, developers, universities, and other agencies to leverage funding, expertise, and other resources where possible.

Major projects. Support NTS colleagues delivering major conservation and engagement projects (e.g the Hill House Project), identifying opportunities for new digital interpretation and providing advice and support in their development and delivery.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications and Skills

Essential

The ability to demonstrate creative flair and to put imaginative ideas into practice in terms of digital products.

Understanding of the technical issues involved in website and digital content design and implementation, with experience of working with web developers.

Experience of contributing to, but preferably taking the lead in developing, an effective and responsive online content strategy Experience of identifying different audiences, assessing their needs and responding to how they interact with online products.

Familiarity with data analysis, web analytics and visualisation tools such as Google analytics.

Excellent demonstrable understanding of the wider digital landscape and the heritage sector.

Desirable

Degree or postgraduate qualification in relevant area

An awareness of the current debates in the history, heritage, museums, and cultural sectors

A commitment to making content that is accessible, inclusive, and representative of the full story of Scotland.

Understanding of best practice in digital accessibility

Thank you for your interest in the post of Grounds
Maintenance Operator with Historic Environment
Scotland based at Dirleton Castle Depot. This is a
permanent and pensionable appointment.
You will be responsible for the conservation and
maintenance of the Dirleton Castle Garden and
other Historic Scotland monuments within the
South Region with specific focus on carrying out
grounds maintenance duties in the East Lothian
region.