Operations

Who are we?

We are Scotland’s design museum. Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. At V&A Dundee we are on a mission to inspire and empower through design.

Design shapes our world, it’s part of everyday life and it’s everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognises its far-reaching impact in our lives.

We are a welcoming place for people of Dundee to explore design and to use as an everyday part of their city, as well as inviting visitors from around the world. We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.

Role Profile

We are looking for an dedicated Facilities Manager to oversee the safe operation and management of all the buildings, grounds and maintenance contractors at the V&A Dundee. The Operations team facilitates a world-class experience for all our visitors, in a safe, secure, and accessible environment, supporting V&A Dundee’s mission to inspire people through design.

We are looking for someone who loves buildings, how they function, who can think creatively to find solutions. The post holder must be a team player, with excellent communication skills. There will be a significant amount of collaboration with our landlord, Dundee City Council and our service partners.

The ideal candidate will be well-versed in facilities management processes and exhibit high multi-tasking and organisational abilities. They will have a range of practical skills and may come from a trade background. They must have a good knowledge of health and safety legislation and practices, with excellent attention to detail and the ability to prioritise tasks.

Duties and Responsibilities:
Maintenance of the building

-Manage the Building Management System, checking for faults, ensuring that environmental conditions are kept within required standards, reporting issues, and looking for ways to maximise performance / reduce running costs

-Being the point of liaison of the catering team, ensuring that the equipment in the kitchen is well maintained to avoid any disruption to the service

-Being the point of liaison of the cleaning team supervising daily operations, checking invoices and expenses

-Identify and undertake general maintenance falling under V&A Dundee responsibility

-Liaison with Dundee City Council, owner of the building

-Be the key liaison with Dundee City Council Property Officer

-Manage all reactive maintenance including reporting the issue, liaising, and tracking its progress until completion, then collating reports, and identifying who will be responsible for the repair (e.g. DCC, V&A or contractor)

-Ensure that all statutory building compliance is tracked, and monthly reports issued a week before the Building Committee summarising the statutory compliance status

-Ensure that all contractors for planned or reactive maintenance, have been booked into the site diary, providing site inductions, escort contractors, recording any contractor feedback, tracking their visits, and reporting back to DCC staff on the outcomes of the visit

People Management and Departmental Duties

-Line manage the Facilities Assistant, conducting annual appraisals, sickness, training and performance management reviews

-Perform general administrative duties as required including: sending/answering emails, phone calls, creation of documents etc.

-Carry out any other reasonable duties as requested by the Senior Operations Management team, and other designated senior staff. In particular, the post holder will bring support to the Head of Building Operations

-Support the effective management of budgets by monitoring and processing expenditure

Grounds and external areas

-Liaise with the DCC Ground Maintenance Team regarding the upkeep of the grounds around the V&A

-Ensure high standards of presentation at the V&A Design Garden located in Slessor Gardens

-Ensure that all external areas are kept clean, tidy and safe

-Ensure that main pathways and entrances are cleared and safe in inclement weather conditions

Operational Delivery

-Ensure that specialist areas are cleaned on an ad hoc and scheduled timescale, (such as water features and high-level dusting)

-Attend the weekly diary meeting and provide updates on all areas of the building that contractors and facilities staff will need to have access to

-Manage the operations stores, stock levels and identify new stock requirements, order stock and consumables so as to ensure minimal disruption to building operations

H&S

-Ensure that the Facilities team and all contractors attending site adhere to all statutory Health and Safety regulations

-Ensure all V&A Dundee H&S Policies and Procedures are followed by the Facilities team and contractors, and updating the documents relating to that department

-Prepare risk assessments and method statements for hazards within the scope of the Facilities Department’s work

-Review all contractor RAMS and supervise them proportionately, ensuring RAMS compliance

-Deliver the induction process for all contractors on-site

This is not intended as a fully descriptive or definitive list and jobholders will be expected to carry out other duties assigned where appropriate to the position.

The historic library collections held by the National Trust for Scotland provide a rich and varied record of readership and intellectual history across more than 40 historic properties. The Libraries Curator will lead initiatives to bring these collections to life for our visitors and open them up for researchers, both in person and digitally. Displayed and managed within historic settings, the current lack of centrally managed and accurate book listing hinders research, interpretation, and storytelling. With expertise in book history and rare books cataloguing, the Libraries Curator will work with external stakeholders and colleagues across the Trust to spearhead initiatives to catalogue and preserve the collections, open them up for research and enhanced visitor engagement, and to raise the profile of these collections both nationally and internationally.

SHORT-TERM PROJECT ACCOUNTABILITY

The priority for this role will be to develop and promote a project to audit and catalogue the NTS library collections to professional standards. Within the first year, the post-holder will review existing collections data and systems, pilot potential cataloguing project models with support from external consultants and stakeholders and work closely with the fundraising team to seek support for an ambitious programme of cataloguing, public engagement and collections research. The priorities for the following years, and the longer-term extension of this role, will depend on the outcome of this initial development phase.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Plan and deliver a series of projects in book cataloguing to ensure a consistent standard of cataloguing across NTS properties, including recruiting and managing temporary staff, and managing project budgets to ensure targets and standards are met

Deliver long-term improvements to the management of library collections at NTS through ongoing internal advocacy and contributions to strategic planning, both regionally and centrally

Build and maintain key stakeholder relationships across the historic library sector, representing NTS at national and international sector events where appropriate

Develop and implement policies for the management, cataloguing and development of library collections at the Trust to recognised professional standards

Develop research strategies, and build partnerships to align external research requests with NTS research priorities

Support the development of innovative visitor experiences and engagement activities relating to, and using, our library collections, both in person and online

Build and maintain relationships with colleagues across NTS, to support better care, and security of library collections, as well as improved access and interpretation – this will be done in partnership with regional curators, regional conservators, and with property staff

Promote NTS library collections nationally and internationally by researching the collections and sharing the outcomes with using the Trust’s main digital channels, and through external professional networks.

Other duties and responsibilities which may arise, ensuring that any work produced is outcome led, focused on delivery, and meets the needs of historic properties.

Thank you for your interest in the post of Plumber with Historic Environment Scotland, based at Edinburgh Castle within the Edinburgh Region. This is a permanent and pensionable appointment.

You will help ensure the day-to-day maintenance of hot and cold-water services within the Edinburgh Region, carry out maintenance on drainage, rhones and cast-iron systems and daily checks of public toilets prior to opening. The applicant will be an integral part of the Monument Conservation Unit (MCU) Team, who deliver the annual programme of works and provide support to the Visitor & Community Team ensuring that Edinburgh Regions buildings are maintained to a five-star level.

Camera Obscura and World of Illusions is a Visit Scotland 5-Star rated visitor attraction consisting of a rooftop terrace, exhibitions, reception area, and gift shop.

This role involves maintaining high standards of presentation and safety internally and externally for our many visitors. In 2023, we were the 7th most visited paid attraction in Scotland. We are open to candidates with various levels of experience, from juniors who will receive full training, to experienced technicians ready to hit the ground running, to specialist electricians who may take on electrical maintenance in addition to general tasks.

Camera Obscura & World of Illusions is proud to be accredited as a Living Wage Employer.
We offer:
– Real Living Wage, calculated according to the cost of living
-Non-contributory pension scheme
– Free entry for friends and family
– Free tea, coffee, and breakfast staples
– Generous break times
– Flexible shifts when possible
– Extensive Employee Assistance Programme
– NHS-approved wellness app for mental health
– Sick Pay
– Yearly bonus, discretionary
– Role Details

Summary
– Ensure visitor safety through health and safety checks and necessary remedial work.
– Maintain all exhibits, lights, and effects in full working order.
– Participate in prototyping and building new exhibits.
– Tasks will be allocated based on your skill set.

Job Requirements
– Experience: 2 years relevant experience (preferred).
– Language: Fluent English (required).
– Licence/Certification: Driving Licence (preferred).
– Work Authorisation: United Kingdom (required).
– Basic skills or the ability to learn in electrics, joinery, painting and decorating, plumbing, and IT.
– Good communication, numeracy, organizational skills, and initiative.
– Ability to work independently and as part of a team.
– Flexibility to work outside normal opening hours when necessary.

Main Duties
– Building Maintenance: Routine maintenance, repair work, and occasional cleaning.
– Exhibitions: Development, maintenance, enhancement, and repair of exhibits.
– General: Maintain a clean and tidy work environment and assist in other site operations as required.
– Emergencies/Security: Familiarity with fire and emergency procedures and ability to lock and secure the building after hours as a key-holder.
– Other Duties: Event/meeting preparation, offsite research, driving, ordering, and liaison with external contractors.

Hourly rate: £13.65 (equivalent annual salary: £28,392).
Type: Permanent
Job Type: Full-time
Location: Edinburgh, EH1 2ND
Schedule: 8-hour shifts 5 days over seven including one weekend day.

Full-time and Permanent
Starting end of September 2024
Salary £29,598 – £32,286 per annum plus 20% shift allowance
Plus generous benefits package

About the role 

Do you have proven supervisory experience working in a visitor attraction, in retail or the hospitality sector? Do you have outstanding interpersonal skills, with experience of leading and motivating a team? Then we want to hear from you.

This position is an ideal opportunity for an experienced Supervisor to be part of our enthusiastic and dedicated Security team. It’s not just about security – your excellent customer service skills will ensure a positive experience for visitors and colleagues.

You’ll have a people-focused approach to lead, coach and inspire a team of Security Attendants supporting the delivery of an exceptional visitor experience through strong leadership while helping keep our people, art, and buildings safe and secure.

The Security team provide 24/7 cover, 365 days a year, working a rotating pattern of 12-hour shifts. Averaging 35 hours per week, the standard rota is made up of 2-day shifts / 2-night shifts followed by 6 days off and will include weekends, night work, Bank Holidays or Public Holidays as normal days of work. Teams also work 6 additional shifts flexibly throughout the year.

The difference you’ll make

Working closely with the Head of Security and with the Security Operations Manager across our Galleries, you will take responsibility for the smooth, secure, and safe running of our Galleries and your duties will include:

Operations Management

– Motivate, coach, and manage Security Attendants to ensure an exceptional standard of artwork care, safety, security and building presentation.
– Working on a rota basis, you will help deliver all aspects of public and asset safety and security through 24 hours, 7 days a week.
– Communicating effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues. 
– Being prepared to lead in safe evacuation of our buildings in the event of any incident or emergency.

Security Systems

– Support Security Attendants by monitoring all security and safety systems including fire safety, CCTV, intruder alarms, and other building management systems.
– Responding to, and dealing effectively with system activations, taking prompt and appropriate action to resolve any issues.
– Have an up-to-date knowledge of all NGS operational procedures and requirements of any exhibitions, displays and events and coach and develop Security Attendants to gain and use their expertise to enhance security and deliver an excellent colleague and visitor experience.

Team Management/Leadership

– Lead a team of Security Attendants including recruitment, induction, training, development, and performance.
– Manage the Security Attendants to ensure that best practice is followed regards health, safety, and welfare.
– Ensure the necessary security coverage, including arranging overtime as required, effective allocation of annual leave, and distribution of staff between locations.
– Support colleagues working as Gallery Supervisors.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– While an interest in art would be great it’s not essential. However, you must have previous experience of successfully supervising teams within a visitor experience, security, retail and/or customer service organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information.
– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills.
– Ability to prioritise your own and the team’s workload.
– Excellent communicator with outstanding interpersonal and written skills.
– High degree of IT skills, proficient in MS Office.
– A fair, consistent, and helpful approach in dealing with people.
– Full Driving License.

It would also be great if you have:

– Knowledge of and understanding of security in a visitor-facing environment.
– First Aid qualification, or willingness to undertake training to obtain.
– Knowledge of another language (e.g. Gaelic) is desirable but not essential. 

Full-time, Permanent
Starting end of September 2024
Salary £25,081 plus 20% shift allowance of £5,016 per annum
Plus generous benefits package

About the role

We have a fantastic new opportunity for a number of Security Attendants to join our enthusiastic and dedicated Security team. If you have previous experience with excellent customer service skills, we want to hear from you.

The main purpose of the Security & Visitor Engagement team within the Galleries is to provide security for the displays and to welcome, assist and ensure visitors always have a safe and enjoyable visit whilst keeping our art secure.

You’ll work in our four beautiful, listed buildings based in the heart of Edinburgh the National, Portrait, and Modern looking after our amazing world-class art collection. The ideal candidate will have exceptional interpersonal skills, as well good IT skills and some security experience. You will help us maintain our high-quality security service across our Galleries.

The Security team provide 24/7 cover, 365 days a year, working a rotating pattern of 12-hour shifts. Averaging 35 hours per week, the standard rota is made up of 2-day shifts / 2-night shifts followed by 6 days off and will include weekends, night work, Bank Holidays or Public Holidays as normal days of work. Teams also work 6 additional shifts flexibly throughout the year.

If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for the National Galleries of Scotland, we would encourage you to apply.

The difference you’ll make

In all that you do, you’ll support the team, reporting to the Security Supervisor you will:

– Supervise members of the public to ensure the safety of the collections and regulation of those failing to comply with the Gallery’s conditions of entry.
– Provide a high standard of visitor care, maintaining a professional front and being the public face of the National Galleries of Scotland. Welcoming visitors, answering queries and orientation.
– Staff fixed duty or access points including searching incoming baggage or containers as necessary.
– Attentively monitor fire and security alarm panels, CCTV systems and maintain accurate records.
– Ensure the safety and security of the collection by visual monitoring and operation of control room equipment.
– Be proactive in keeping up to date with our exhibitions, events and displays and engage with the public on these
– Remain vigilant and aware of surroundings which may include standing or patrolling for long periods of time.
– Assist the public and colleagues in emergency situations.
– Supervise contractors and tradespeople.
– Patrol the galleries in silent hours and dealing effectively and calmly with situations as they arise.
– Carry out light cleaning and portering duties.
– Adhere to Health and Safety guidelines.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Previous experience of working within a customer service or retail environment.
– Excellent interpersonal / communication skills (written and oral).
– Ability to use initiative and work well as part of a team.
– Flexible approach to the job.
– Helpful manner with colleagues and the public.
– Proficient IT skills including MS Outlook, Teams, etc.

It would also be great if you have:

– Security experience.
– Knowledge and appreciation of art.
– First Aid qualification or be willing to undertake training to obtain.
– Willingness to work occasional overtime assisting at evening functions.
– Knowledge of another language (e.g. Gaelic) is desirable but not essential. 
– Full driving licence.

To apply, please visit our careers page.

The closing date for completed applications is 12 noon on Friday, 21 June 2024.

We are looking for a Ground & Maintenance Worker to join our team at the Highland Folk Museum, who will provide a high standard of grounds maintenance, ensure the museum environment is cared for and ensure that the site is kept clean, tidy and safe.

For more information on this role and how to apply, please click on the link below.