Retail

We are looking for dynamic, customer focussed team members with relevant sales oriented experience in a fast moving retail environment. Camera Obscura & World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of Camera Obscura presentations, Rooftop Terrace, exhibitions, reception area and gift shop. The job of a Retail Assistant at Camera Obscura involves interacting with and serving customers, using tills, cash handling, replenishing stock in our gift shop, dealing with deliveries, assisting in maintaining adequate stock levels and processing orders from suppliers.

What we are looking for in our staff:
– Someone who is outgoing, smart, reliable and flexible.
– A friendly and helpful personality, with the ability to provide exceptional customer care.
– Excellent communication skills including clarity of spoken English.
– Experience in a retail or tourism environment.
– Good selling skills.
– Good local knowledge.
– An ability to work well as part of a team.
– Availability to work at weekends and over public holidays.

Camera Obscura & World of Illusions is Edinburgh’s oldest purpose-built visitor attraction, situated at the top of the Royal Mile. The attraction is a 5-star VisitScotland-rated visitor experience consisting of a historic Victorian Camera Obscura, 5 floors of interactive exhibits, rooftop terrace, reception area and Gift Shop. The attraction is a ‘must-visit’ for families and adults from all over the world and due to its popularity has the longest opening hours of any attraction in Edinburgh.

Camera Obscura is an award-winning attraction and has recently won the Scottish Thistle Award for Hospitality and Tourism Employer of the Year as well as the Trailblazer Award from Living Wage Scotland. The attraction holds a Gold Green Tourism Award and a regional Thistle Award for Climate Action.

Part of Visitor Centres Ltd, the company also manages Landmark Forest Adventure Park in Carrbridge, Inveraray Jail and Landmark Press.

Pension: 2% contribution for first 6 months of employment, rising to 10% thereafter
Holidays: 29 days annual holiday pro rata
Discretionary annual company bonus

Camera Obscura & World of Illusions is a Living Wage employer and offers all staff contribution towards uniform, breakfast while on shift, refreshments throughout the day and seasonal team meals. Staff get a generous discount in the Gift Shop and free entry for friends and family to visit the attraction, as well as free entry to sister attractions Landmark Forest Adventure Park and Inveraray Jail. Access to ASVA passes for discounted entry to Scotland’s other top attractions.

Flexible working options and a variety of shift patterns are available.

Staff are given full training and offered personal development and training opportunities. Staff are also offered access to our employee assistance programme, providing access to information, advice, and answers to a range of workplace and personal issues.

JOB PURPOSE

Retail plays a key role in the winning Culloden Battlefield team. Your job is to give a warm, Highland welcome and to generate the sales and income that helps us protect and preserve the site and many others in Scotland. You may be working across the Culloden Cluster sites, this includes Abertarff House, Hugh Miller’s Cottage and Culloden Battlefield. Voted a 5-Star destination by Visit Scotland, together we’ll deliver a top shopping experience and unforgettable memories for all our happy customers.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Retail team to deliver the best visitor experience at Culloden cluster sites (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed.
• Cash reconciliation duties including end of day and administration tasks. Ensuring cash is handled accurately and there is continuity across all sales platforms
• Working with the Visitor Services Retail team to ensure best stock management
• To actively drive-up selling opportunities through strong product knowledge and an excellent, pro-active customer service to maximise sales of shop stock and donations.
• Working with the Visitor Services Manager (Retail) and wider property staff to ensure high standards of display & merchandising at all times.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as needed on a rota basis.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way
• To provide consistently excellent customer service when dealing with high volumes of customers
• Adhering to the property’s quality standards including wearing of uniform.
• To adhere to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience

Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible/adaptable at work when required.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable
• Previous cash handling experience
• Additional language skills
• Historical knowledge of the site and area
• Previous experience in hospitality, retail and tourism.

DIMENSIONS AND SCOPE OF JOB

People Management
 This role involves working with colleagues and members of the public of all ages and abilities daily
Finance Management
 This role will involve cash reconciliation duties as appointed by the Visitor Services Manager (Retail).
Tools / equipment / systems
 There will be the occasional use of cleaning chemicals.
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

PURPOSE OF THE ROLE
A Visitor Services Assistant is crucial to our visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As you will be working in a customer-facing role, this means you will directly engage with visitors so excellent customer and selling skills are imperative. The Visitor Services Assistant is expected to meet (if not exceed) sales targets.

You will ensure that the Gift Shop is presented to the highest standard and you are knowledgeable about the products sold within the Gift Shop.

KEY RESPONSIBILITIES
• Cash handling/reconciliation
• Housekeeping duties at the start and end of every shift as well as throughout the day as required
• To support the Visitor Services Supervisor in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Delivering a high level of customer service
• Delivering and completing stock counts accurately
• A passion for product knowledge and upselling
• Supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• Occasional ticket / membership sales and admissions
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. Visitor Services Manager, Operations Manager and the Central Retail Team)
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
• Share Till Reconciliation Duties with other staff.
• Assist the Visitor Services Supervisor with stocktaking and delivery discrepancies
• To assist the Visitor Services Manager & VSS with accurate stock control procedures (write-off/wastage etc.)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential:

• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Excellent interpersonal and communication skills.
• Ability to work well in a busy and diverse environment with a focus on customer service
• Previous experience in a busy retail environment
• Experience of merchandising retail displays, or willingness to undertake training
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in retail and property needs.
• Genuine belief in the value of good customer service.
• Demonstrable excellent time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
• Ability to take responsibility for own personal development
• Competent user of Microsoft Office Products.
• Successful applicant must be available to start w/c 29th March 2025

Desirable:
• Experience with cash handling/working with financial data.
• Personal License
• Epos

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
We are looking for an enthusiastic individual to join our team, helping to make our properties the best possible places to visit and work.

To maximize our visitors’ enjoyment of Crathes Castle, staff should be passionate about delivering an outstanding customer experience to our visitors and guests and able to maintain excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure. To ensure the smooth and safe running of operations primarily focusing on admissions, retail and Food and Beverage operations.

To provide a 5 star visitor experience: greet and welcome all visitors to the property; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information.

We are looking for team workers who are also able to use their won initiative and are driven to make a difference.

Please note that the job involves some physical activity in the form of periods of standing, walking, etc. Some flexibility will be required as to when hours are worked and weekend working will be expected.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the admissions, retail and catering teams in delivering a high-quality visitor experience at Crathes Castle Estate (including but not limited to):

• Welcoming visitors and promoting the value of Trust membership
 Providing excellent customer service-assisting in selecting and purchasing the most appropriate ticket option.
 Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
 Processing retail deliveries, ensuring that stock is displayed and kept tidy.
 Handling cash accurately and processing sales across all platforms.
 To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
 To actively drive-up selling opportunities through strong product knowledge and excellent customer service to maximize sales of admission tickets, membership and donations.
 Working with the Guides and supporting with tours.
 Cash reconciliation duties including end of day and administration tasks.
 Be able to take responsibility for your own development and learning.
 Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate
 Taking booking enquiries and process appropriately.
 To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
 Adhering to the property’s quality standards including wearing of uniform.
 Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Retail Team Member
20 hours per week (to be worked flexibly)

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, has arrived next to Europe’s largest indoor climbing arena, and is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Retail Team are responsible for delivering our Retail Experience, which involves helping people understand our products and what’s on offer; taking and dealing with transactions and maintaining a clean and hygienic environment.

What you will be doing:
– Delivering the day to day Retail Strategy at the Lost Shore Surf Resort (LSSR), Edinburgh.
– Working as a Member of the Retail Team.
– Delivering a world class visitor experience in Retail in a safe, hygienic and legally compliant manner.
– Reporting to the Retail Manager and working with the Retail Team Leaders.

Visitor Experience: Working closely with Retail Team Leaders to consistently exceed visitor expectations, enhance visitor satisfaction, drive repeat business, and maintain high standards of quality, timeliness, and budget adherence.

Working as a Team: Together with the Retail Team Leaders foster a positive work environment, stay adaptable, maintain effective communication channels, address challenges promptly, and respect our People Policies and Procedures.

Financial Aspirations: Collaborating with Retail Team Leaders to hit budgetary goals, generate revenue, and stick to our financial policies and procedures, while also trying to maximise our income across departments.

Ways of Working: Ensuring strict adherence to the LSSR’s Health and Safety policies, maintaining compliance with licensing requirements, fostering a robust safety culture within Retail, collaborating with the Duty Manager Team during incidents, and maintaining accurate incident records.

Qualifications, Skills and Experience
– Thrives under pressure, maintaining high energy levels and a relentless drive for excellence, coupled with outstanding organizational skills and attention to detail.
– Demonstrates exceptional people skills, inspiring and motivating others while embodying a customer-centric approach and unwavering commitment to quality.
– Cultivates a positive work environment, fostering a sense of fun and enthusiasm for the core products and experiences, all while upholding ethical standards and promoting diversity and inclusion.
– An interest in the maintenance and technology of our equipment is a bonus.
– Experience in surfboard or wetsuit repairs is of course not a necessity, but it would be an advantage.
– Exhibits adaptability and resilience, remaining calm under pressure and readily tackling challenges with a strong work ethic, including willingness to work flexible hours to meet business needs.

Additional Information:
As a Retail Team Member, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?
– A front-row seat to the opening of Europe’s largest inland surf resort.
– Sunsets over the surf lake (because everyone need a moment to breathe).
– A team that knows how to have fun at work but equally understands the value of hard graft.
– A chance to put your stamp on Lost Shore’s legacy.
– On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

Glasgow Life

Retail Assistant (Part Time) – 6 Posts
£22,922.00
Location: Kelvingrove Art Gallery & Riverside Museum
Ref: GLA13528

Glasgow Life is the charity providing the support, inspiration and opportunity for Glasgow’s citizens to access the services that matter most to them. Working across museums, the arts, music, sport, world-class events, festivals, libraries, community facilities, and physical activity, learning and heritage programmes; the scale and reach of our activity makes a real and positive impact on the lives of Glasgow’s residents and creates unforgettable experiences for our visitors.

We are recruiting for 6 part time/weekend cover Retail Assistants at Kelvingrove Art Gallery (3 posts) and Riverside Museum (3 posts), to join our strong team of dedicated staff and volunteers.

Working hours will be Saturday and Sunday weekend cover 10.45am – 5.15pm (3 posts) and a mix of weekday/weekend cover on 4hr shifts over 3 days (3 posts).

The job of a Retail Assistant within Glasgow Museums comes with a range of responsibilities –and lots of rewards.

Your to-do list includes:
• Providing excellent customer service to maximise sales on the sales floor and at the cash desk.
• Actively working with displays – ensuring our high standards are maintained at all times.
• Processing our customer transactions at the cash desk.
• Receiving and processing our deliveries.
• Helping to prepare our season sales, floorplan changes and moving of stock.
• Following our store plans and display plans, policies and guidelines to assist in loss prevention and safety in the store.
• Working well in the team and actively supporting your colleagues
To be successful in this role you have the following skills and experience: Just like everyone at Glasgow Museums retail we believe you are a sales driven, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:
• A friendly and helpful approach to our customers and colleagues.
• The ability to recognise sales opportunities and maximise selling potential.
• Being open to feedback and to communicate with your team and manager in a clear and straightforward way.
• The ability to multitask and handle the pressure of a busy day.
• Drive and ambition to complete your tasks in a timely and effective manner.
• A willingness to learn and improve.
Sounds interesting? Here’s your chance for a sales position within one of Glasgow’s Iconic landmark locations. If you want to be a part of it, we’d love to hear from you.
Important Dates: Closing date 11th May 2025 and interviews are provisionally scheduled for week commencing 19th May 2025

Salary for this post will be pro – rata.

In return we can offer a generous holiday allowance of 30 days (rising to 35 days after 5 years), plus 6.5 public holidays. You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK. Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies.

Glasgow Life seeks to reflect the extraordinary diversity of our city at every level of our organisation and in our programmes. We strongly encourage suitably qualified applications from a wide range of backgrounds to apply and join Glasgow Life. To find out more about our commitment to equality and diversity visit www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/retail-assistant-part-time-6-posts-421499

Information is available in alternative formats, on request.