Retail

Glasgow Life

Job Title: Retail Assistant
Salary: £24,673.24 (Proven)
Reference: GLA16093
Location: Kelvingrove Art Gallery & Museum G3 8AG, Riverside Museum G3 8RS, GoMA G1 3AH

The total pay shown above (including allowances where applicable) is the current total pay for this post. Under the Council’s new Pay and Grading Structure, due to be implemented from 4 April 2027, the total pay for this role is expected to increase to £25,458.75 – £26,042.75
Further information will be provided to candidates during the recruitment process.

We believe everyone deserves a great Glasgow life and that starts with the people who work here.
Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Retail Assistant to join our Retail teams at Gallery of Modern Art/ Riverside Museum/Kelvingrove Art Gallery and Museum.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know
Hours: Working hours will be Saturday and Sunday weekend cover 10.45am – 5.15pm (2 posts, 12 hr contracts), and a mix of weekday/weekend cover on 5 to 7hr shifts over 4 days (4 posts either 27hr or 20hr contracts)

Contract type: Permanent
Location: City-wide, with your main base discussed at interview.
What you’ll do
As a retail assistant you’ll be a part of an established team, reporting to the Shop Manager. You’ll play an essential role in providing excellent customer service to maximise sales on the sales floor and processing our customer transactions at the cash desk. Your work will make a visible and lasting difference. This will be
• Creating cultural experiences
• and working behind the scenes to make it all happen
Who you are
We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!
We’re looking for:
• Good communication skills with an ability to work as part of a team.
• Evidence of Retail Experience and cash handling processes incl daily cash reconciliation.
• Proven Customer Service Experience
• Excellent numeracy skills
• Flexible to changing work hours with an ability to work Saturday/ Sunday
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.
When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:
Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!
Pension
Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.
Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit – https://www.glasgow.gov.uk/jobevaluation.
What’s next
To get started, complete our short application form. In this, you’ll fill out:
• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”
Use the Person Specification in the Job Attachments section to guide your answers.
Important Dates:
The closing date for this job is 11.59pm on 1st November. Interviews are provisionally scheduled for w/c 9th November.
Who We Are
Our Corporate Services teams keep Glasgow Life running at its best. From Business & Strategy, Finance, HR, Infrastructure, Marketing, Retail, they deliver the behind-the-scenes work that powers everything we do. Whether it’s shaping strategy with sharp insights, crafting compelling messages, supporting our people, managing over 100 venues, or generating vital income—this team makes it happen.

Our Museums service, managed by Glasgow Life on behalf of the community, cares for thousands of years of history. We take care of the city’s museum and library special collections, its archives, and operate award-winning museums, keeping them safe for future generations. We run talks, tours, workshops, and events, so people can explore and enjoy the collections. By connecting people with the city’s stories, our museums continue to enrich the lives of local people and visitors. Read more here – https://www.glasgowlife.org.uk/museums

Diversity and Fair Work at Glasgow Life
We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.
We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.
Ready to apply?
Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

To apply for this vacancy online please visit Retail Assistant (Part Time)(6 Posts) – GLA16093 | Glasgow Life | myjobscotland

Closing date is 11.59pm on Sunday 1st November 2026.

About us

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

Purpose of role:

Enhance the visitor operations and commercial functions at Highland Wildlife Park by delivering a safe and inclusive five-star visitor experience. This includes responding to incidents as required and to act as champion to a designated specialist area of visitor operations (retail), whilst also providing support across all visitor operational functions (including admissions and events and site operations).

Some of the things you’ll do:

Ensure the retail area is presented to the highest standards, for example. fully stocked (displays including stock rotation of any food items) to enhance experience and sales
Provide accurate administrative reporting for all retail related processes and office/accounts dept for example, stock take, generate and delivery of orders, update stock, create new stock items, adjust prices, add discounts, and run reports as required for stock analysis and for accurate stock reconciliation.
Support daily visitor operations and commercial functions, ensuring smooth, safe and efficient delivery including opening and closing the site to visitors
Ensure robust health and safety standards and statutory compliance in all aspects of the visitor experience
Manage the visitor operations response to major incidents, for example, site evacuations
Manage minor incidents and their impact on visitors including first aid and safeguarding
Liaise with colleagues to ensure relevant departments are informed of the potential impact of activities on site on the visitor experience or other operational area
Undertake site inspections, report on issues and make recommendations to senior colleagues
Support the delivery of a five-star customer service culture and visitor experience, ensuring visitors receive a personal, knowledgeable, positive, clean and safe experience on a daily basis
Respond to visitor feedback with empathy, finding solutions and making recommendations to senior colleagues as required to drive continuous improvement
Work closely with the interpretation and marketing teams, ensuring on-site messaging and signage supports the visitor experience
Deliver site training/familiarisation for staff and contractors where required

What we are looking for:

Strong achievement in standard grades or equivalent, including English and mathematics
Customer service qualification or equivalent experience
Understanding of health and safety, diversity, inclusion and compliance (training can be provided)
Data regulations including GDPR (training can be provided)
Full driving licence
Customer engagement and empathetic communication
IT proficient (e.g. Microsoft suite)
Ability to plan, design, deliver shop displays to maximise sales.
Reporting against key performance indicators (KPIs)
Management in a retail or visitor attraction environment
Duty management (ideally within a visitor attraction)

What you’ll get in return:

Starting salary of £23,305 to £23,888 based on experience with the opportunity to progress to £25,875 per annum

(Full time equivalent is £29,131 – £32,469 FTE based on 37.5 hours per week)
30 working week (may require some evening/ weekend working on occasion)

34 days annual leave (based on full time, will be prorated for part time hours)

Discount in both retail/catering

Access to a healthcare plan

Access to Employee Assistance Programme (EAP)

Employer contributory pension scheme

You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

If this role excites you and aligns with your career aspirations, click APPLY now.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check for the role.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.