Retail

This is a fantastic opportunity to work as part of the leadership team at our Visitor Centre in Glencoe National Nature Reserve, the gateway to this iconic mountain landscape which attracts millions of people from across the globe every year. As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place.

You will be responsible for the day-to-day operations at one of the National Trust for Scotland’s flagship shops. You will lead by example to deliver our quality standards and performance targets, ensuring we offer a fantastic experience to our visitors. You will supervise, coach and motivate your team to be the best they can be. You will also be part of a broader duty management team responsible for smooth and safe visitor services provision.

As well as creating an enjoyable retail experience, you will champion complementary income-streams like memberships and donations. You will also inspire visitors with ideas for things to do here and share your enthusiasm for Glencoe’s stories and the work that their spending funds.

Eden Scott is delighted to be working in partnership with The Scotch Whisky Experience, a stunning venue on The Royal Mile with a retail shop, two bars and a restaurant, this 5* visitor attraction makes the world fall in love with Scotch whisky by providing excellent customer service. 

They are seeking a Retail and Stock Manager to maximise sales in the shop and ensure accuracy of whisky and dry stock in the bars.

Hours Monday to Friday 8.00am – 4.00pm.

Responsibilities include:

Stock management
     Organise and conduct shop stock checks on a regular basis.
     Liaise, where appropriate, with the executive directors, head of retail and finance team in relation to stock and stock control issues with particular emphasis on financial controls.
     Liaise with any outside contractors regarding system issues when required – eg EPOSNow.
     Undertake all processes required by retail – invoicing, credit notes, ordering, deliveries, transfers, month end reports and procedures, adding new products to EPOSNow, returning faulty goods, meeting with sales representatives etc.
     Oversee deliveries and ensure procedures are being followed.
     Review sales reports of whisky and dry stock and investigate new product lines to present to the head of retail and operations director.
     Meet with suppliers.
     Ensure shareholder/stakeholder facings are maintained.
     Ensure visual merchandising guidelines are followed.
     Create price tags for new products/price changes.

Training & development
     Ensure that the visitor experience and stock team receive ongoing training in relevant areas.
     Conduct biannual performance and development reviews when required.
     Ensure the stock and visitor experience team are all well briefed about procedures relating to stock cupboards, particularly in respect of security.

Sales & service
     Deliver a genuine welcoming experience for all visitors.
     Uphold outstanding levels of customer service.
     Proactively engage customer and provide recommendations or advice and when required.
     Maintain a good working knowledge of all products.
     Go above and beyond for all customers, creating a memorable and lasting experience for all visitors.
     Use your customer service skills as a deterrent for theft and remain vigilant in this regard.
     To maximise sales in the shop and to cross sell all other departments.

If you love attention to detail in stock management this role might be for you especially if you love whisky!

We are seeking candidates with management experience in the retail & tourism sector 

Salary is up to £35k, plus some very attractive company benefits.

Eden Scott are dealing exclusively with this client on this vacancy so please submit your CV on line or to sally.rae@edenscott.com

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors – ranging from: greeting our visitors, merchandising, selling and promoting a range of retail products to our diverse visitor base. You will play a key role in ensuring that every visitor has an enjoyable and informative visit.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

For further information about the role, please refer to the full job description which can be accessed on our website.

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful and respected, family business like no other!’

Thanks for your interest in this opportunity with Ian Macleod Distillers. We own some exquisite brands such as Glengoyne, Tamdhu and Edinburgh Gin. If you haven’t already, please browse around our company internet pages, immerse yourself in our colourful history and sample the details of our brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits With Passion, is what we do best… not only are we brand builders, but we are also producers, distributors, and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm and solid business values, we are a business you will want to take a look at!

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2024 Is Coming…

Doors to manual and cross check… something exciting has just landed! Edinburgh Gin will soon be airside in Edinburgh Airport!

For the very first time, shoppers in Edinburgh Airport will soon be able to interact with our wonder-filled brand in an exquisite, brand new retail outlet experience directly in the airport. We are delighted to have entered into a new phase of partnership with Avolta (formally known as Dufry), as we formally launch our unique Edinburgh Gin ‘Shop in Shop’ retail outlet within the newly refurbished World Duty Free store in Edinburgh Airport. This is a super exciting development for our Edinburgh Gin brand in this key strategic retail outlet. We are therefore now looking for some exceptional talent to join us as we embark upon these exciting times.

If you or someone you know is a professional, well-seasoned and highly experienced retail expert, ideally combined with having a genuine passion for our Edinburgh Gin brand, alongside having oodles of individual charisma, passion and energy, and who engages naturally at their best with consumers on a face to face basis then, quite simply and in our own opinion(!), we have a fantastic new career opportunity waiting for you!

Successful candidates will join a very small team of like-minded individuals who together will be the formative force working on this special partnership and contributing to the overall success of our new Edinburgh Gin retail experience in the airport.

We have a number of new roles to whet your appetite, full job details are outlined below: Retail Supervisor (Airport) x 1; and Retail Ambassadors (Airport) x 3.

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Next Steps

If you are interested in applying for either of these opportunities, please visit our online portal where you can view the full job profiles, register your details and submit your application.

We will require candidates to provide us with a tailored cover letter outlining why your skills and experiences are best fit for this exciting and unique opportunity. In addition, candidates will be asked to submit an up to date CV and complete a set of application questions. It is also important to note that in order to be able to work in the airport, all successful candidates will need to go through stringent security vetting (carried out by IMD and Edinburgh airport), before and during employment which will likely include, as a minimum, up to 5 years referencing checks (including any gaps) and a clean disclosure Scotland check. In addition, a number of other security and background checks may be required to be undertaken at various times before and during employment, details of which will be provided at point of provisional offer and throughout employment as required.

And finally… ok, so what are you waiting for? GO, GO, GO!!!

***no agency contact***

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Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

Eden Scott is delighted to be working in partnership with The Scotch Whisky Experience A stunning venue on The Royal Mile with a retail shop, two bars and a restaurant, this 5* visitor attraction makes the world fall in love with Scotch whisky by providing excellent customer service.

They are seeking a Retail and Stock Manager to maximise sales in the shop and ensure accuracy of whisky and dry stock in the bars.

Responsibilities include:

Stock management:
Organise and conduct shop stock checks on a regular basis.
Liaise, where appropriate, with the executive directors, head of retail and finance team in relation to stock and stock control issues with particular emphasis on financial controls
Liaise with any outside contractors regarding system issues when required – eg EPOSNow
Undertake all processes required by retail – invoicing, credit notes, ordering, deliveries, transfers, month end reports and procedures, adding new products to EPOSNow, returning faulty goods, meeting with sales representatives etc.
Oversee deliveries and ensure procedures are being followed.
Review sales reports of whisky and dry stock and investigate new product lines to present to the head of retail and operations director.
Meet with suppliers.
Ensure shareholder/stakeholder facings are maintained.
Ensure visual merchandising guidelines are followed.
Create price tags for new products/price changes

Training & development:
Ensure that the visitor experience and stock team receive ongoing training in relevant areas.
Conduct biannual performance and development reviews when required.
Ensure the stock and visitor experience team are all well briefed about procedures relating to stock cupboards, particularly in respect of security.

Sales & service:
Deliver a genuine welcoming experience for all visitors.
Uphold outstanding levels of customer service.
Proactively engage customer and provide recommendations or advice and when required.
Maintain a good working knowledge of all products.
Go above and beyond for all customers, creating a memorable and lasting experience for all visitors.
Use your customer service skills as a deterrent for theft and remain vigilant in this regard.
To maximise sales in the shop and to cross sell all other departments.

If you love attention to detail in stock management this role might be for you especially if you love whisky! Salary is £30k, plus some very attractive company benefits.

Eden Scott are dealing exclusively with this client on this vacancy so please submit your CV on line or to sally.rae@edenscott.com

Full-time, Fixed Term until 14th January 2024
Salary £22,845 per annum
Plus generous benefits package

About the role

Are you looking for a job with a difference where no two days are the same? We have an exciting opportunity within our warehouse department leading up to the busy Christmas period, to assist our team with stocking shelves, loading and unloading items, organising inventory, and maintaining a clean and safe work environment.

Working in a close-knit team, you’ll have the opportunity to get involved with administrative tasks within a busy warehouse. You must have a can-do attitude, be able to work on your own but also as part of a team and have excellent communication skills.

A reasonable level of fitness would also be required due to the nature of the position.

The difference you’ll make

In all that you do, you’ll support our dedicated warehouse team. Your responsibilities will include but are not limited to:

– Monitoring the security of stock, equipment, and property within the warehouse.

– Completing warehouse administration tasks when required.

– To receive, check, price and deliver stock orders and ensure stock is well maintained and securely stored.

– Awareness of Health & Safety issues in the workplace.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Good interpersonal / communication skills. 

– A strong team player with the ability to build good working relationships with colleagues.

– Good numeracy skills, with a high level of accuracy and attention to detail.  

– Able to work independently using own initiative showing a proactive, positive, and flexible approach to work.  

It would be great if you have:

– Experience of using administrative procedures relevant to a shop or warehouse environment would be useful but not required as training will be provided. 

– Some experience of manual handling.

The closing date for completed applications is 12 noon on Monday, 18 September 2023.

Please apply directly via our careers portal.