Retail

The National Galleries of Scotland’s Retail Department is responsible for ensuring the effective and efficient management of the Galleries’ retail operation, which embraces four shops, online shop and mail order service, exhibition desks, ticketing and promotional support, product development, buying and stock management for the National Galleries of Scotland.

Each shop is staffed by a small team of Retail Assistants. Working singly or together a Retail Assistant is expected to work flexibly undertaking a range of tasks providing direct services to customers and generally supporting the Shop Manager and/or Supervisor in the efficient running of a Gallery shop with the aim of enhancing the visitor experience, delivering excellent customer service and achieving anticipated sales levels and profit potential.

KEY RESPONSIBILITIES

1. To provide excellent direct customer services including working flexibly undertaking a range of tasks including providing customer information, undertaking counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with the standards and aims and objectives of the NGS.

2. To develop and maintain a thorough knowledge of all products in order to be able to identify features and benefits and introduce appropriate linked sales.

3. To contribute to the achievement of sales targets by proactively promoting NGS shop products and/or tickets.

4. To ensure the security of NGS cash, stock, equipment and property within the shop/ticketing area.

5. To maintain the standards of merchandising, display and housekeeping required by the NGS.

6. To carry out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

7. To receive, check and price deliveries and ensure that stock is well maintained and securely stored.

8. To assist the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

The role

To manage and oversee retail (and other) stock control, movement and storage; with additional administrative responsibility related to stock management, e-commerce (online shop) and reporting.

This is a permanent position where the working hours are 22.5 hours per week and weekend working will be required.

Some of the things you’ll do:

* Develop and maintain accurate and efficient stock control systems for the retail outlets and stores areas at Edinburgh Zoo, e.g. inputting data onto the retail management system including filing all corresponding paperwork in good order.
* Actively be involved in improving storage and stock and stock control systems, suggesting improvements in the overall layout and organisation of the Stock Rooms as they become apparent.
* Take responsibility for delivery and return processes, reconciliation, discrepancies and ensuring all stock is safely stored and easily accessible in line with Health & Safety guidelines.
* Maintain an accurate knowledge of stock and locations, arrange the bar-coding/pricing of stock where required and actively be involved in improving storage and stock control systems including stock take.
* Keep all areas tidy and readily accessible by all and supply the shops as required.
* Undertake general housekeeping, such as unpacking, stock replenishment and tidying – particular attention must be paid to fire escape routes and RZSS Sustainability policy.

What we’re looking for:

* You’ll have a good achievement at Higher grade level (including English and Mathematics) or equivalent qualifications or experience.
* Accurate numerical reasoning skills and attention to detail.
* Practical application and knowledge of stock management systems
* Experience of stores/stock control.

BOTANICS TRADING COMPANY LTD

Shop Manager

Full Time position based in Edinburgh (37 hours per week working across 5 days)

Starting salary £23,000

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden.  The garden is embarking on an ambitious capital project – Edinburgh Biomes – to redevelop its glasshouses over the coming years.   There are two shops at the Edinburgh site: the recently refurbished main shop in the John Hope Gateway and an exhibitions shop at Inverleith House.

We have an exciting opportunity for a Shop Manager based at our Edinburgh site. you will be responsible for the day-to-day management of a retail team of around 10-12 staff, driving sales and profitability, working with the management team on seasonal planning and ensuring the smooth running of the retail operation and the delivery of 5-star customer service.  You will also be the key point of contact for the retail teams at our regional gardens in relation to operational matters, staffing, stock replenishment and visual merchandising and will conduct seasonal site visits.

Candidates should possess strong organisational and leadership skills and have proven experience of managing and motivating staff in a retail setting, as well as delivering 5-star customer service, driving sales and delivering excellent visual merchandising standards.  A confident and outgoing personality and the ability to work with both the retail team and staff across the organisation to deliver objectives is essential.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website https://www.rbge.org.uk/about-us/working-with-us/vacancies/

Applications should be made by way of CV and a covering letter which outlines your experience and suitability for this post to  recruitment@rbge.org.uk by end of day Sunday 26th September.

 

BOTANICS TRADING COMPANY LTD

 Part Time Retail Assistant

15 hours per week, lunch cover post 3 hours per day, 5 days per week

Starting Salary £18,350 pro rata

The Botanics Trading Company Ltd is looking to appoint a Retail Assistant to work at the Botanics Shop located at the Royal Botanic Garden Edinburgh. This is a part time post to offer essential shop floor cover during the busiest period of the day. Applicants should possess excellent customer service skills and experience of working in a fast-paced retail environment. A friendly outgoing personality, good attention to detail and the ability to work as part of a team are essential. Successful candidates would be required to work 5 days per week Monday to Friday.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website https://www.rbge.org.uk/about-us/working-with-us/vacancies/

Applications should be made by way of CV and covering letter which outlines your suitability for this to  recruitment@rbge.org.uk by end of the day on Wednesday 22nd September.

If you have not heard from us by 4th October, please assume your application has not been shortlisted.

No recruitment agencies please.

Retail Team – Johnnie Walker Princes Street
Register Your Interest
Full-Time and Part-Time (Annualised Hours) Contracts Available

About Us
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey of whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then we may have the opportunity for you.

About the Positions
We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Johnnie Walker Princes Street. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Johnnie Walker story to the world.

The luxurious ground-floor retail space is where our visitors will begin and end their whisky exploration through the eight floors of Johnnie Walker Princes Street and is home to an incredible array of our whisky portfolio.

Within our Retail team we have iconic roles such as Retail Associates and Retail Back of House Assistants. Each member of the retail team plays a crucial role in the success of Johnnie Walker Princes Street and are passionate about providing truly bespoke and world-class sales experiences for our visitors from around the world.

Creating a real sense of adventure and pioneering spirit at every stage of the journey, you’ll be part of the team that brings the legacy of Johnnie Walker to life through compelling storytelling and exceptional customer service. You’ll make people think differently about whisky – converting the curious and making existing fans even more passionate about their favourite drink.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

In return, not only do we offer a great reward & benefits package, we’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Johnnie Walker and Diageo.

About You
To be successful, you’ll have the ability to create personalised experiences in accordance with customer needs and be guided by a customer-first mindset. Working with both visitors and staff, you’ll have strong collaboration and communication skills and be passionate about enhancing every customer experience.

If you have proven experience within Retail, Sales (or related) and are passionate about providing world-class and bespoke sales experiences, then we want to hear from you.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create a world-class visitor experience. We have created Johnnie Walker Princes Street for everyone. So, join us on a journey of discovery, adventure, and friendship as we stride into a bold future of whisky enjoyment with no rules.

Next Steps
This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Johnnie Walker Princes Street.

If this sounds like your dream location to start a world-class career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.
An exciting opportunity has arisen to join the team at the Trust in the role of Merchandise Manager, the successful candidate will take on a pivotal role within the retail team and will play a crucial role in supporting the Trust’s recovery and future growth.
This role can offer a flexible working base, either out of their Edinburgh headquarters or the role can be home based anywhere in Scotland. Travel will be required to the Edinburgh headquarters and the Trust’s properties as required.
Reporting into the Head of Merchandise and Retail, this role will develop effective and flexible stock management solutions for the Trust’s retail products whilst ensuring that sales and profit are maximised through retail sites or the online shop and direct marketing channels.
The role has responsibility for managing the supply and distribution of retail products/services across the Trust’s portfolio and for the effective management of cost prices, distribution costs, inventory levels and supplier management.
The role is responsible for ensuring trading and business intelligence is generated and maintained through the Trust’s stock management systems, providing insight to the wider organisation on its trading operation.
The Merchandise Manager will work in partnership with the Product Managers to ensure that buying and stock management is controlled and cost effective and based on qualitative sales and stock analysis and trends. Ensuring retail policies and procedures are kept up to date will be crucial to this role.
Key responsibilities of the role:
• Stock/Inventory Management
• Trading and Business Analysis
• Financial Management/Planning
• Policy and Procedure
• Strategy
Key skills and experience required:
Experience/Essential requirements for this role
• Proactive and results-orientated with a proven successful track record of managing stock within a fast- moving multi-site retail environment
• Demonstrable experience of effective supply chain management, procurement, and inventory supply
• Broad and deep experience of EPOS and stock management systems
• Strong analytical skills and ability to interpret business, financial and trading data, and trends
• Excellent interpersonal, communication and influencing skills
• Experience in dealing with a wide range of geographically dispersed staff, suppliers, and other stakeholders
• Advanced user of Microsoft Office products (including MS Excel)
• Demonstrable experience of detailed financial management taking responsibility for the profit and loss of products and ranges
• Demonstrable advanced problem-solving skills with the ability to think creatively to generate practical solutions to complex problems
• High levels of numeracy and accuracy while working with complex data sets
• Highly developed communication and influencing skills
• Ability to maintain team ethic and apply focus on agreed collective national strategy
• Proven experience of planning and prioritising competing demands on time
• Driving License, valid for driving within the UK
Desirable
• Experience in a retail multi-site environment on a national scale
• Experience of retail operations within Visitor Attraction environment
• Have a broad knowledge of the geography of Scotland
This role offers an excellent competitive salary within a range of £34,745 to £37,430 plus car use allowance of £3,800pa and significant company benefits.
Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full job description please email or call Sally on 07776 662506.
Closing date for applications 5.00pm Monday 23rd August 2021.

This is a fixed term, part-time and pensionable appointment for 4 Months with the possibility of extension to 6 months.
Reporting to the Head of Retail & Product Licensing and working as part of a retail team responsible 74 heritage attractions in Scotland, this is key role in the retail management team.

You will be responsible for the seamless running of our back-end retail operation, with particular responsibilities in the areas of stock management and financial reconciliation. You will ensure that retail products appear in the right store at the right time and in the correct quantity, through management of the Merchandising and Warehouse functions. The right information is key to our business; therefore, you will ensure that the correct reports and analysis are required.

Please read the full job description & person specification before applying via our website.

The Black Watch Castle and Museum is a 5 star award winning visitor attraction in Perth. The venue comprising of The Black Watch Museum, Castle Bistro and Castle Gift Shop.

We are looking for an enthusiastic, friendly, reliable individual who is committed to delivering world-class experience to join our small but dynamic team.

The right person must have excellent customer service skills and a positive can-do attitude. Previous experience preferred but not essential.

Restoration Yard is a gorgeous store, food hall, restaurant and wellbeing space in the stableyard area of Dalkeith Country Park, a beautiful 1,000 acre space owned by the Duke of Buccleuch.

Working at weekends you will help our retail team in the store and foodhall to achieve outstanding service that exceeds our customers’ expectations. Our unique offering includes a range of lifestyle products from homeware, books and fashion to beauty products, stationery….and much more. If you are energetic, welcoming and confident with a passion for all things retail then we want to hear from you!

• Do you thrive in a vibrant customer focused environment?
• Can you demonstrate excellent communication and team working skills?
• Do you have a ‘can do’ attitude and flexible approach to work?

Candidates should have proven retail experience and be able to work Saturday and Sunday each week. Additional hours through the week may be available to cover holiday and busier periods.

Interested? To apply please email your CV and covering letter to recruitment@buccleuch.com.

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BOTANICS TRADING COMPANY LTD

Retail Assistant Part Time Weekends
Fixed term, 12 months
Starting Salary £18,350 pro rata
Part time 14 hours per week working Saturday and Sunday

The Botanics Trading Company Ltd is looking to appoint a fixed term Weekend Sales Assistant, to work at the Botanics Shop located at the Royal Botanic Garden Edinburgh. Applicants should possess excellent customer service skills and experience of working in a fast-paced retail environment. A friendly outgoing personality, good attention to detail and the ability to work as part of a team are essential. Plant knowledge is desirable. Successful candidates would be required to work on Saturdays and Sundays.

A full job description and person specification which outlines all the essential and desirable criteria for this post can be downloaded from our website, www.rbge.org.uk/about-us/vacancies

Interested applicants should send a CV and covering letter outlining the skills and experience they could bring to the post, along with a completed equal opportunities questionnaire to recruitment@rbge.org.uk no later than Saturday 5th June.

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please.

BOTANICS TRADING COMPANY LTD
Stock Controller
Full Time position based in Edinburgh (37 hrs. excluding meal breaks)
Starting salary £20,753 (Monday to Friday)

The Botanics Trading Company Ltd (BTC) seeks to appoint a full-time Retail Stock Controller based at the Botanics Shop situated in the Royal Botanic Garden Edinburgh. Applicants must have past stock control experience in a busy retail environment or comparable setting. Candidates should possess strong and confident communication skills, the ability to work closely with the retail teams both in Edinburgh and at our regional gardens as well as with RBGE staff and external suppliers. Applicants should be well organized and able to prioritise tasks and resolve stock issues, in order to maximize sales and achieve budgeted targets.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website,

Interested applicants should send a CV and covering letter outlining the skills and experience they could bring to the post, along with a completed equal opportunities questionnaire to recruitment@rbge.org.uk no later than Saturday 5th June.

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please.

Are you friendly, people focused and passionate about the marine environment? Then we want to hear from you.

You will be one of the first points of contact for visitors – welcoming them to the Centre, sharing information on what we do and helping people to learn more about Scotland’s amazing marine wildlife and habitats. Your aim is to ensure that our visitors have a genuinely memorable experience. Initially this role will focus mainly in our gift shop but will provide an opportunity to gain experience of and deliver excellent customer service across our welcome desk, Discovery Experience and boat activities.

For more details and a full job description please visit our website.