Retail

We are currently recruiting for an E-commerce & Inventory Assistant to contribute to the smooth running and success of DCA’s online shop through effective administration, data entry and communication with colleagues, while also providing key assistance with inventory management.

Combining in-depth knowledge of DCA’s retail offer, digital aptitude and excellent organisational skills, the E-commerce & Inventory Assistant will also deliver a professional, consistent and outstanding level of customer service when interacting with customers remotely or in person and support retail operations in DCA Shop when required.

Hours: Part-Time (4-5 days)
Duration: Seasonal (July-September)
Pay: £9.90 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Her Majesty The Queen, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Led by Chief Executive, Bob Downie, Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which? Magazine 2020) and Scotland’s Best Visitor Attraction for 13 years running. Britannia is also Tripadvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team.

Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department: selling tickets in our Visitor Centre, working in our busy Gift Shop and running our fudge shop, the NAAFI. Shifts are given to the team 4 weeks in advance and a variety of week and weekend work is required.

The ideal candidate will be enthusiastic, customer-focused, with a positive can-do attitude and is someone who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a 7-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous.

Company benefits include:
– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement
– Up to one week/5 days pro-rata, long service holiday entitlement
– Hybrid working opportunities
– Life Assurance
– Employee Assistance Programme
– Performance and loyalty payment scheme
– Complimentary tickets and staff discount (Britannia and Fingal Hotel)
– Free car parking for staff at The Royal Yacht Britannia

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Sales Assistant to: recruitment@tryb.co.uk or postal applications to:

Kirsty Sibbald
Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 24/06/22

No agencies please.

National Galleries of Scotland’s Retail Department is responsible for ensuring the effective and efficient management of the Galleries’ retail operation, which embraces four shops, an online shop, pop-up shops, events, NGS Publications, product development, buying and stock management for the National Galleries of Scotland.

Each shop is staffed by a small team of retail assistants, a supervisor and a manager. As a member of our shop management team you will be responsible for leading a team of sales staff to meet sales targets whilst simultaneously focusing on enhancing visitor experience and ensuring first-class customer care. We aim to enhance the visitor experience, deliver excellent customer service and achieve our sales and profit potential.

Key Responsibilities

• To provide excellent customer service, to attain/sustain 5 star accreditation, to deliver a high standard of visitor service in keeping with the standards and aims and objectives of the NGS.
• To contribute to the achievement of sales targets by undertaking a range of tasks including till operations, cash handling, customer services
• Accountable for the safety and security of NGS cash, stock, equipment, property and colleagues within the shop/ticketing area.
• To promote the standards of merchandising, display and housekeeping required by the NGS.
• Accountability for cash handling procedures ensuring the accuracy of cash holdings and takings.
• To ensure that stock is well maintained by processing deliveries, transfers and adjustments.
• To work with the shop manager on shop operations, customer experience, retail standards and shop performance.
• To ensure that gallery and retail policies, standards and practices are communicated effectively to shop staff and that they are applied fairly and consistently.
• To enable shop staff to deliver excellent customer service, maximise the performance and profitability of the shop by maintaining good communication links, clarity of role responsibilities and performance standards, and ensuring that staff are adequately trained for their role responsibilities.
• Implementation and management of temporary pop-up shops, events and other retail activities.

Expected Outcomes

• The achievement of sales targets and delivery of excellent customer service and enhanced visitor experience that fully support the values, standards and corporate objectives of the NGS.
• To ensure that the NGS Health and Safety at Work policies are observed within the shop and that requirements such as workplace risk assessments are effectively complied with.
• The application of excellent standards of visual merchandising and housekeeping in all areas.
• Managerial support in the achievement of the overall aims and objectives of the Trading Company
• The development of a skilled and committed group of shop staff motivated to achieve the performance targets and standards of the retail operation.

Silence in Court! Right now, we’re on the lookout for seasonal part-time Customer Service Assistants to deliver horrible memorable experiences in this distinctively exciting attraction that takes you back to Edinburgh’s darkest history.

Working here feels pretty unique, but also cold, dark and foul-smelling. Therefore, we’re looking for individuals who are highly motivated and can be responsible for outrageous behaviour in order to create an inhospitable and gruesome environment.

What you need

*Lots of experience working in a customer facing environment
*Have an outgoing personality
*Confidence and energy to interact with the dungeon dwellers and of course the traitors
*Excellent communication, listening, and motivational skills

In this varied role you will be the first point of contact for our visiting peasants, offering a cold welcome, supporting them to stock up on Dungeon related goodies, answering any questions guests may have and acting as a sales representative.

Going out of your way to ensure our guests have a scary fun and exciting visit, helping customers at any point throughout the attraction.

This is a seasonal role offering a minimum of 10 guaranteed hours per week. Contracts will start from early June. Flexibility is needed including the ability to work weekends and to be available during peak times (bank holidays and school holidays).

To the wrong candidate, this could be the worst job imaginable. To the right candidate, one who displays traits of repulsiveness, who revels in being mischievous, and who has a penchant for the dark side of life – this could be the best job in the world!

What’s in it for you?

Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

*Fortnightly pay at £9.58 per hour
*25% discount in our retail shops and restaurants and 40% off LEGO online
*Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
*Employee pricing up to 55% off cinema tickets

The cell doors are open and ready to welcome you…

We have an exciting opportunity for an experienced Retail Coordinator to join our team and develop our retail business.

This is a varied role that will require sourcing and developing new products and merchandise, managing our physical and online retail outlets at the Shetland Museum and Archives and Sumburgh Head, and coordinating tickets sales for all events. We are looking for a creative and organised individual who is confident managing all aspects of the retail business, including procurement, stock control and order fulfilment of online sales.

Working with the finance, heritage and marketing teams you will show a genuine passion for Shetland’s heritage and our products and want to deliver exemplary customer service.

For more information and to apply visit – https://www.shetlandamenity.org/vacancies

RETAIL ASSISTANTS (BAND 8)
FIXED TERM (4 MONTHS), PART TIME,

Working from a choice of two patterns either:
Pattern 1 (4 hours a day) – 2 days, 3 days or 4 days a week from 12 noon to 4.00 p.m. each day.
Pattern 2 (7 hours a day) – 3 days or 4 days a week from 09.30 a.m. to 5.30 p.m.

The National Galleries of Scotland’s Retail Department is responsible for ensuring the effective and efficient management of the Galleries’ retail operation, which embraces four shops, an online shop, events, NGS Publications, product development, buying and stock management for the National Galleries of Scotland.

Each shop is staffed by a small team of retail assistants, a supervisor and a manager. A Retail Assistant is expected to work flexibly undertaking a range of tasks from providing visitor services and customer transactions to generally supporting the Shop Manager in the efficient running of a Gallery shop. We aim to enhance the visitor experience, deliver excellent customer service and achieve our sales and profit potential.

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.

Role Overview:
The Retail manager will ensure monetary sales and profit are maximised, that administrative procedures are adhered to, appropriate staff cover is provided, and individuals developed in their roles. Overall, the two shops reflect the values and character of the business.

Purpose of the Job:
The Retail Manager is accountable to the Chief Executive, prior to the appointment of a Commercial Manager. The role is also accountable for ensuring that all aspects of customer service is operating to the highest standards encouraging repeat business through return visits.

In discharging theses accountabilities, the Retail Manager is responsible for:
Duties and Responsibilities
Management:
• Provide leadership, training, support and advice to the retail staff team
• Provide effective reports and advice to the Chief Executive
• Ensure the department operates to the highest standards of customer service
• Manage the stock control, cost and sales and margins
• Manage the department performance appraisal system
• Understand and follow the VMP, and be able to explain the VMP to customers
• Identify personal development needs in line with personal and company’s objectives
• To undertake any other reasonable duties as may, from time to time, be required

Sales:
• Ensure that layouts are appropriate and effective
• Ensure creative in-store merchandising
• Displays are regularly changed to create interest
• Produce reports as required by the CEO and/or management team
• Meet and exceed sales targets

Buying:
• Liaise with suppliers and CMSL’s retail consultants re selecting and purchasing of goods
• Maintain agreed stock value levels
• Ensure that budgeted sales margins are achieved
• Ensure the stock control system is up-to-date and accurate
• Ensure that goods purchased are complementary to CMSL’s brand values

Deliveries:
• Ensure that all deliveries are checked in accurately and that all overages/shortages are appropriately recorded and reported
• Ensure that all goods received are correctly coded, priced and entered into CMSL’s EPOS system

Stocktaking:
• Undertake accurate and timely stocktaking as per CMSL’s requirements

Financial Control:
• Ensure daily cash-up is completed and reconciles with readings
• Ensure all monetary shortages/overages are declared
• Ensure that an adequate supply of change is available
• Check cash by random checking
• Carry out lifts from tills to safe, as required, to minimise cash holding in the tills
• Authorise refunds/credit card purchases over the floor limit

Staffing:
• Assist in the recruitment of the employment of retail staff
• Train and support all members of the retail staff team
• Ensure that all staff training is appropriate, recorded and reported
• Motivate staff and highlight sales opportunities and techniques
• Ensure staff appearance meets the company’s requirements
• Undertake and maintain performance management of the retail staff
• Ensure that the retail operation is suitably staffed
• Take responsibility for creating and managing the retail staff rota
• Ensure that retail staff are aware of the latest company developments
• Monitoring staff hours and ensuring the hours recorded in the time and attendance system are accurate and updated in time for the processing of the monthly payroll.

Security:
• Maintain awareness of staff security
• Control the number of key holders
• Ensure that retail staff are aware on shoplifter procedures
• Develop the department Risk Assessments and Standard Operating Procedures
• Observe all Health & Safety requirements. Ensure compliance with Health and Safety procedures, risk assessments and company policies
General:
• Ensure that administrative tasks are completed accurately and on time
• Be aware of and comply with all CMSL’s Health and Safety policies

Applications are invited for the post of Retail Manager with Historic Environment Scotland based at Stirling Castle.

This is a permanent, full time and pensionable appointment working on average 37 hours per week, which will also include weekend working as part of a Duty Management rota.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. The successful candidate will be actively involved in work which supports providing the best experience to our visitors.

The Retail Manager is responsible for overseeing the day to day retail operation at Stirling Castle and maximising commercial income by monitoring and analysing sales figures, effective management of stock, and developing new sales initiatives to drive the business forward. The Retail Manager is a key member of the Visitor Operations Management Team and will have line management responsibility for two Retail Supervisors and a Cashier.

For further information about the role, please refer to the job description.

Closing date for applications is Friday 6th May 2022 with interviews expected to take place w/c Monday 9th June 2022.

Glasgow Life

Association for Cultural Enterprises (ACE)

Location: Various Locations
Ref: GLA08516

Glasgow Life is the charity providing the support, inspiration and opportunity for Glasgow’s citizens to access the services that matter most to them. Working across museums, the arts, music, sport, world-class events, festivals, libraries, community facilities, and physical activity, learning and heritage programmes; the scale and reach of our activity makes a real and positive impact on the lives of Glasgow’s residents and creates unforgettable experiences for our visitors.
We are recruiting for Retail Assistants, to join our strong team of dedicated staff and volunteers. The job of a Retail Assistant within Glasgow Museums comes with a range of responsibilities –and lots of rewards. Your to-do list includes:
• Providing excellent customer service to maximise sales on the sales floor and at the cash desk.
• Actively working with displays – ensuring our high standards are maintained at all times.
• Processing our customer transactions at the cash desk.
• Receiving and processing our deliveries.
• Helping to prepare our season sales, floorplan changes and moving of stock.
• Following our store plans and display plans, policies and guidelines to assist in loss prevention and safety in the store.
• Working well in the team and actively supporting your colleagues
To be successful in this role you have the following skills and experience: Just like everyone at Glasgow Museums retail we believe you are a sales driven, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:
• A friendly and helpful approach to our customers and colleagues.
• The ability to recognise sales opportunities and maximise selling potential.
• Being open to feedback and to communicate with your team and manager in a clear and straightforward way.
• The ability to multitask and handle the pressure of a busy day.
• Drive and ambition to complete your tasks in a timely and effective manner.
• A willingness to learn and improve.
Sounds interesting? Here’s your chance for a sales position within one of Glasgow’s Iconic landmark locations.
formational power of the services we provide for the citizens and visitors of Glasgow, and if you want to be a part of it, we’d love to hear from you.
In return we can offer a generous holiday allowance of 29 days (rising to 34 days after 5 years), plus 6.5 public holidays. You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK. Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies.
Salary for part time posts will be pro – rata.
Glasgow Life seeks to reflect the extraordinary diversity of our city at every level of our organisation and in our programmes. We strongly encourage suitably qualified applications from a wide range of backgrounds to apply and join Glasgow Life. To find out more about our commitment to equality and diversity visit https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
To apply for this vacancy online please visit www.glasgow.gov.uk.
Closing date is 11.59pm on Sunday 1st May 2022.

Information is available in alternative formats, on request.

Email: cbsrecruitment@glasgow.gov.uk

Glasgow Life

Location: Kelvingrove Art Gallery & Museum, Argyle St, Glasgow, G3 8AG
Ref: GLA08514

Glasgow Life is the charity providing the support, inspiration and opportunity for Glasgow’s citizens to access the services that matter most to them. Working across museums, the arts, music, sport, world-class events, festivals, libraries, community facilities, and physical activity, learning and heritage programmes; the scale and reach of our activity makes a real and positive impact on the lives of Glasgow’s residents and creates unforgettable experiences for our visitors.
We are recruiting for temporary Retail Assistants (3 month contract), to join our strong team of dedicated staff and volunteers. The job of a Retail Assistant within Glasgow Museums comes with a range of responsibilities –and lots of rewards. Your to-do list includes:
• Providing excellent customer service to maximise sales on the sales floor and at the cash desk.
• Actively working with displays – ensuring our high standards are maintained at all times.
• Processing our customer transactions at the cash desk.
• Receiving and processing our deliveries.
• Helping to prepare our season sales, floorplan changes and moving of stock.
• Following our store plans and display plans, policies and guidelines to assist in loss prevention and safety in the store.
• Working well in the team and actively supporting your colleagues
To be successful in this role you have the following skills and experience: Just like everyone at Glasgow Museums retail we believe you are a sales driven, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:
• A friendly and helpful approach to our customers and colleagues.
• The ability to recognise sales opportunities and maximise selling potential.
• Being open to feedback and to communicate with your team and manager in a clear and straightforward way.
• The ability to multitask and handle the pressure of a busy day.
• Drive and ambition to complete your tasks in a timely and effective manner.
• A willingness to learn and improve.
Sounds interesting? Here’s your chance for a sales position within one of Glasgow’s Iconic landmark locations.
formational power of the services we provide for the citizens and visitors of Glasgow, and if you want to be a part of it, we’d love to hear from you.
This post is temporary for a period up to 17 weeks.
Salary for part time posts will be pro –rata.
In return we can offer a generous holiday allowance of 29 days (rising to 34 days after 5 years), plus 6.5 public holidays. You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK. Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies.
Glasgow Life seeks to reflect the extraordinary diversity of our city at every level of our organisation and in our programmes. We strongly encourage suitably qualified applications from a wide range of backgrounds to apply and join Glasgow Life. To find out more about our commitment to equality and diversity visit https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
To apply for this vacancy online please visit www.glasgow.gov.uk.
Closing date is 11.59pm on Sunday 1st May 2022.

Information is available in alternative formats, on request.

Email: cbsrecruitment@glasgow.gov.uk

The role

In this role as Retail Sales Assistant you’ll be working to provide a first-class retail service to visitors to our beautiful and stunning RZSS Highland Wildlife Park located in the Cairngorms National Park.

Salary: £9.90 per hour

Some of the things you’ll do:
– Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
– Operate retail systems efficiently and effectively to both sell and upsell products.
– Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
– Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
– Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles

What we’re looking for:

– Good achievement in standard grades (or equivalent), including English and Mathematics.
– Accurate numerical reasoning skills and attention to detail.
– Engaging customers empathetically to link or upsell our products.
– Use of electronic cash till.
– Providing first-class customer care and service, including dealing with customer queries.
– Previous work in a range of retail activities.

To apply for this position please upload a copy of your current CV and a covering letter.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for all this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible, via our Careers page at www.rzss.org.uk/job-opportunities

BOTANICS TRADING COMPANY LTD

Stock Controller

Full Time position based in Edinburgh (37 hrs. excluding meal breaks)

Starting salary £20,753 (Monday to Friday)

The Botanics Trading Company Ltd (BTC) seeks to appoint a full-time Retail Stock Controller based at the Botanics Shop situated in the Royal Botanic Garden Edinburgh. Applicants must have past stock control experience in a busy retail environment or comparable setting. Candidates should possess strong and confident communication skills, the ability to work closely with the retail teams both in Edinburgh and at our regional gardens as well as with RBGE staff and external suppliers. Applicants should be well organized and able to prioritise tasks and resolve stock issues, in order to maximize sales and achieve budgeted targets.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website, www.rbge.org.uk/about-us/vacancies

Applications should be made by way of CV and a covering letter which outlines your experience and suitability for this post and should be sent to the HR Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or recruitment@rbge.org.uk by noon on Tuesday 19th April 2022

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please.