Retail

Restoration Yard is a gorgeous store, food hall, restaurant and wellbeing space in the stableyard area of Dalkeith Country Park, a beautiful 1,000 acre space owned by the Duke of Buccleuch.

Working at weekends you will mostly focus on our food hall, helping out in the wider store when needed, to achieve outstanding service that exceeds our customers’ expectations. Our unique offering is a treasure trove of food, drink, womenswear, menswear, kids toys, quirky gifts, books….and much more. If you are energetic, welcoming and confident we want to hear from you!

Working hours will be 8.30am to 5.30pm on Saturday and Sunday each week (additional hours through the week may be available to cover holiday and busier periods).

• Will you thrive in a vibrant customer focused environment?
• Can you demonstrate excellent communication and team working skills?
• Do you have a ‘can do’ attitude and flexible approach to work?

While retail experience would be useful, it’s more important that you have a positive attitude and are great with people.

Interested? To apply please email your CV and covering letter to recruitment@buccleuch.com.

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JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, and Events activities making the property the best possible place to visit and work.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business, mainly to support evening openings. Must have full weekend availability, hours will be issued on a rota basis.
This role will focus on welcoming our visitor to the property, being able to manage admissions through our online booking platform, answer the phone and carry out basic administration tasks, leading retail sales and supporting stock management. Carrying our membership sales and promotion for the property.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in Retail and making Threave Gardens & Estate the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner
• Providing information about the site, its history, contents, offers and merchandise
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

We’re looking for a retail assistant who loves to help customers have the best experience possible, is keen to share their enthusiasm for our products and who shares the charity’s values and love for our coastal environment. We’re the main information hub of the Centre, so the job is varied and involves not only merchandising and selling to customers, but also promoting all the other aspects of the centre as well as helping people find their way around the local area. At times, you will be asked to help the wider team in the boat office, café, or Discovery Experience, so this role is never dull!

Principal duties
• Supporting visitors and members with enquiries at the information/ retail desk.
• Support the selection of new products and sale of items in our gift shop that fit with our environmental sustainability policy.
• Ensure all displays and counters are appropriately stocked and presented.
• Process new stock deliveries and participate in stock counts.
• Assist with the development of our online shop content, postage, and packaging of sales.
• Support our exclusive member events.

Essential skills and experience
• Consistent delivery of a high-quality visitor experience, with a customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative and prioritise your work.
• A team player – adaptable and flexible to a varied working environment.
• Attention to detail and providing accurate information.
• Ability to problem-solve.
• Basic maths skills.
• Basic Microsoft systems skills and a willingness to learn our sales system.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Please visit our website for the full job description and application details.

Additional Job Description
Assistant Retail Manager

Blair Athol Visitor Centre

Permanent – Full Time

Closing date – 16th January 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Blair Athol is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering extraordinary and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

As the Assistant Retail Manager, you will be passionate about ensuring that store operations are running smoothly, efficiently and to a world-class standard. You will be a motivating presence, creating a collaborative work environment and leading the team in terms of operational excellence, ensuring scheduling, deliveries, inventory, communications and compliance are maintained for the store.

You will assist the Regional Brand Home Manager with all on-site retail functions, including oversight of retail operations, staff scheduling, inventory and stock control, opening and closing, pivotal initiatives, systems guide, and overall support the Brand Home operation.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking. As a line manager you will be responsible for coaching, mentoring, and encouraging the Brand Home team and crafting focused development plans for your direct reports.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for a dedicated individual with experience in fast paced retail environments and facilitating extraordinary customer experience through operational excellence. With shown retail operations management experience within a retail or hospitality brand, you will have a consistent record of customer service, delivery of targets and leading engaged and passionate teams. Interested in technology and retail innovation, you will have the ability to solve sophisticated problems in order to create unforgettable customer experiences.

You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Additional Job Description
Assistant Retail Manager

Clynelish Visitor Centre

Permanent – Full Time

Closing date – 24th January 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Clynelish is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering extraordinary and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

As the Assistant Retail Manager, you will be passionate about ensuring that store operations are running smoothly, efficiently and to a world-class standard. You will be a motivating presence, creating a collaborative work environment and leading the team in terms of operational excellence, ensuring scheduling, deliveries, inventory, communications and compliance are maintained for the store.

You will assist the Regional Brand Home Manager with all on-site retail functions, including oversight of retail operations, staff scheduling, inventory and stock control, opening and closing, pivotal initiatives, systems guide, and overall support the Brand Home operation.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking. As a line manager you will be responsible for coaching, mentoring, and encouraging the Brand Home team and crafting focused development plans for your direct reports.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for a dedicated individual with experience in fast paced retail environments and facilitating extraordinary customer experience through operational excellence. With shown retail operations management experience within a retail or hospitality brand, you will have a consistent record of customer service, delivery of targets and leading engaged and passionate teams. Interested in technology and retail innovation, you will have the ability to solve sophisticated problems in order to create unforgettable customer experiences.

You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Permanent, Part time position (22.5 hours per week, work pattern negotiable)

Starting Salary £19,500 (Pro-rata)

The Royal Botanic Garden Edinburgh (RBGE) is a 5 star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden.

We have an exciting opportunity for a Buying and E-Commerce Assistant to join the team based at our Edinburgh site. You will work closely with the Stock Controller and buying team as well as external suppliers, to analyse sales and place weekly product orders for all sites in line with seasonal demand, so as to maximize retail sales and profitability.

Another key aspect of the role is to oversee the day to day running of the online shop. You will liaise with the retail team on timely fulfillment of customer orders and enquiries as well as assist in the development of the site, including new merchandise categories and product launches, seasonal highlights and offers.

You should possess strong organisational skills and have relevant experience of working in a retail or e-commerce administrative role.  You will have a confident and outgoing personality and the ability to work with both the retail team, external suppliers and staff across the organisation to deliver objectives is essential.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from this page.

Applications should be made by way of CV and covering letter which outlines your suitability for this post and should be sent to the POD Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or people@rbge.org.uk by 4pm Friday 26th November

No recruitment agencies please.

The Operations team focus on a range of ways to create and facilitate a world-class visitor experience, which supports V&A Dundee’s vision to inspire visitors through design, as well as to generate income and revenue to contribute to the financial sustainability of the museum via its commercial enterprises.

The team is responsible for the daily operations and visitor experience of V&A Dundee. Functions of the team include, building and facilities management, security, events, box office, retail, and catering.

V&A Dundee’s retail is playing a significant role in the commercial development of V&A Dundee, the visitor experience, the online reach of V&A Dundee and ways we are supporting designers, makers, and manufacturers. We are looking for an ambitious and design focused retail manager who will continue to develop the range of products that reflects creatively the vision and program of the museum and to help position V&A Dundee and Scotland’s design champion.

Reporting to the General Manager – Visitor Operations, the Retail Manager will ensure the day to day running of the retail offer at V&A Dundee and contribute to the development and implementation of the strategy to increase awareness of the shop.

A high degree of flexibility and the ability to manage effectively, both directly and by influence, will be key to this exciting role, which will lead a dynamic and visitor-centered approach for the V&A Dundee.

This is both a strategic and operational role, the appointed person will work 37.5 hours per week on a Rota basis, 5 days from 7. This will include regular weekend working. The role will primarily be between the hours of 8.00am and 7.30pm but will require some evening working.

Retail strategic development
• Contribute, along with Director of Operations and General Manager, to the development of a design led retail strategy for the shop, online and product development
• Choose and supervise the implementation of a new retail management system in relationship with the IT team.
• Establish partnerships with emerging and established designers and design companies to create a unique range of products corresponding to the mission and vision of V&A Dundee

Daily operation
• Line management responsibility of two Retail Supervisors.
• Process invoices and purchase orders in line with V&A Dundee processes.
• Ensure visual merchandising standards are set and maintained to the highest standard, including specific exhibition shops, vitrines and displays of new ranges.
• Take responsibility for training Visitor Assistants in retail software, cashing handling, retail processes, gift wrapping, and visual merchandising standards.

Communication
• Supervise the preparation of all the elements necessary to promote the shop, the designers, the products in different channels of communication (texts, pictures, editorial photos for press, website and social medias, POS).

Development of range
• Work with external consultants to source new product lines and work on the development of new products and packaging.
• Work closely with museum colleagues to identify revenue generating initiatives.
• Work closely with exhibitions and learning department to reflect the program in the range of products.
• Be able to confidently analyze merchandising Space vs Sales and respond accordingly, developing lines that reflect this to optimize income.
Stock control, analysis and actions
• Responsibility for retail stock control, including ensuring that adequate stock levels are maintained and that regular stock takes are undertaken.
• Proactively maintain income levels through weekly plans for re-merchandising and re-pricing of existing stock.
• Identify the need to sell through stock as range lines come to an end, developing stock reduction plans to achieve this.

Finance, administration and process
• Develop and implement all retail associated processes.
• Maintain the accuracy of the EPOS System by ensuring the stock is correctly keyed at point of sale, customer returns, write-offs, markdowns, price changes and supplier stock returns are administered according to retail guidelines
• Produce financial and other reports as required by the Finance and Operations Department.
• Analyse shop figures to show sales, profits, and progress on KPIs and income targets.

Essential:
• Proven experience in a management capacity in a retail role.
• Recent experience of administrating back-end EPOS systems.
• Excellent IT skills including Microsoft Word and Excel.
• Experience of supervising a team of staff on shift with multiple priorities, coordinating and leading on delivery activity
• Strong organisational, communication and administrative abilities
• The ability to act with tact and diplomacy with individuals from a variety of situations and backgrounds
• Flexible approach to the job
• Excellent standards of customer service.

Desirable:
• Knowledge of First Aid, Health and Safety, and Licensing issues
• An interest in art and design.

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden.  The garden is embarking on an ambitious capital project – Edinburgh Biomes – to redevelop its glasshouses over the coming years.   There are two shops at the Edinburgh site: the recently refurbished main shop in the John Hope Gateway and an exhibitions shop at Inverleith House.

We have an exciting opportunity for a Shop Manager based at our Edinburgh site. you will be responsible for the day-to-day management of a retail team of around 10-12 staff, driving sales and profitability, working with the management team on seasonal planning and ensuring the smooth running of the retail operation and the delivery of 5-star customer service.  You will also be the key point of contact for the retail teams at our regional gardens in relation to operational matters, staffing, stock replenishment and visual merchandising and will conduct seasonal site visits.

Candidates should possess strong organisational and leadership skills and have proven experience of managing and motivating staff in a retail setting, as well as delivering 5-star customer service, driving sales and delivering excellent visual merchandising standards.  A confident and outgoing personality and the ability to work with both the retail team and staff across the organisation to deliver objectives is essential.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website https://www.rbge.org.uk/about-us/working-with-us/vacancies/

Applications should be made by way of CV and a covering letter which outlines your experience and suitability for this post to  recruitment@rbge.org.uk by end of day Sunday 31st October 2021.

From 24th November 2021 to 2nd January 2022

Based in Edinburgh

Salary per hour £9.54, 30 hours per week

(predominantly evening shifts 4pm to 10pm with some day shifts required 10am to 4pm)

The Botanics Trading Company Ltd is looking to appoint temporary sales assistants to support our Christmas at the Botanics light event at the Royal Botanic Garden Edinburgh that runs from November 25th to January 2nd 2022. Applicants should possess excellent customer service skills and experience in a fast paced retail environment. A friendly outgoing personality and good attention to detail are essential. Successful candidates would be required to work evening shifts from 4pm for a maximum of 6 hours per shift to 10pm including some weekends as well as Christmas Eve and Boxing Day.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website, www.rbge.org.uk/about-us/vacancies

Applications should be made by way of CV and covering letter which outlines your suitability for this post and should be sent to the HR Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or recruitment@rbge.org.uk by noon on Wednesday 20th October.

If you have not heard from us by Friday 29th October, please assume your application has not been shortlisted.

No recruitment agencies please.

The National Galleries of Scotland’s Retail Department is responsible for ensuring the effective and efficient management of the Galleries’ retail operation, which embraces four shops, online shop and mail order service, exhibition desks, ticketing and promotional support, product development, buying and stock management for the National Galleries of Scotland.

Each shop is staffed by a small team of Retail Assistants. Working singly or together a Retail Assistant is expected to work flexibly undertaking a range of tasks providing direct services to customers and generally supporting the Shop Manager and/or Supervisor in the efficient running of a Gallery shop with the aim of enhancing the visitor experience, delivering excellent customer service and achieving anticipated sales levels and profit potential.

KEY RESPONSIBILITIES

1. To provide excellent direct customer services including working flexibly undertaking a range of tasks including providing customer information, undertaking counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with the standards and aims and objectives of the NGS.

2. To develop and maintain a thorough knowledge of all products in order to be able to identify features and benefits and introduce appropriate linked sales.

3. To contribute to the achievement of sales targets by proactively promoting NGS shop products and/or tickets.

4. To ensure the security of NGS cash, stock, equipment and property within the shop/ticketing area.

5. To maintain the standards of merchandising, display and housekeeping required by the NGS.

6. To carry out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

7. To receive, check and price deliveries and ensure that stock is well maintained and securely stored.

8. To assist the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

The role

To manage and oversee retail (and other) stock control, movement and storage; with additional administrative responsibility related to stock management, e-commerce (online shop) and reporting.

This is a permanent position where the working hours are 22.5 hours per week and weekend working will be required.

Some of the things you’ll do:

* Develop and maintain accurate and efficient stock control systems for the retail outlets and stores areas at Edinburgh Zoo, e.g. inputting data onto the retail management system including filing all corresponding paperwork in good order.
* Actively be involved in improving storage and stock and stock control systems, suggesting improvements in the overall layout and organisation of the Stock Rooms as they become apparent.
* Take responsibility for delivery and return processes, reconciliation, discrepancies and ensuring all stock is safely stored and easily accessible in line with Health & Safety guidelines.
* Maintain an accurate knowledge of stock and locations, arrange the bar-coding/pricing of stock where required and actively be involved in improving storage and stock control systems including stock take.
* Keep all areas tidy and readily accessible by all and supply the shops as required.
* Undertake general housekeeping, such as unpacking, stock replenishment and tidying – particular attention must be paid to fire escape routes and RZSS Sustainability policy.

What we’re looking for:

* You’ll have a good achievement at Higher grade level (including English and Mathematics) or equivalent qualifications or experience.
* Accurate numerical reasoning skills and attention to detail.
* Practical application and knowledge of stock management systems
* Experience of stores/stock control.