Retail

We are looking for a highly organised, logical individual to join our team as an
assistant whisky & dry stock manager. Our retail experience offers visitors from all
over the globe an opportunity to learn about a world class product in a world class
environment. We pride ourselves on delivering exceptional customer service,
tailored to individual customers’ needs, in a welcoming and relaxed atmosphere.

What about you?
You will have a proven track record of managing stock in a retail environment, an
eye for detail and the ability to keep calm under pressure. Prior experience in the
tourism or Scotch whisky industry is not necessary but would be an advantage.
You will also be:
Experienced in the use of specialist stock management/EPOS systems.
Experienced in all elements of stock administration.
A confident salesperson with strong commercial awareness.
An engaging and approachable communicator with a warmth of spirit.
Adaptable and comfortable in a constantly changing environment.

What will you be doing?
Maximising sales for The Scotch Whisky Experience by ensuring we have plentiful
stock of all products and maintaining strong relationships with our suppliers.
Accurately using our IT software, including EPOS and stock management systems.
Undertaking all processes required by retail – ordering, deliveries, invoicing,
transfers, end of month procedures, adding new products, etc.
Leading by example ensuring every customer has a memorable experience.
Collaborating with other departments ensuring the seamless running of our
business.
Working with our head of retail and operations director to agree the strategic
direction of the retail department.
Championing our culture and values in all aspects of your role.

Contract: full time, 36.25 hours per week
Hours: rota based, includes evenings & weekends
Salary: from £25,000 dependent on experience

What about us?
Our vision is to make the world fall in love with Scotch whisky. We are a team of
friendly and passionate storytellers who inspire, enthuse, educate and impassion
our visitors about Scotch whisky in all that we do. Why not have a look around our
website, or to get a better feel for our team’s enthusiasm, expertise and
personality, why not read our blog?

Interested?
Do you think you have something to bring to our team? Then we’d love to hear
from you. Tell us why you’d love to join our team by emailing jobs@scotchwhiskyexperience.co.uk

Part-time 30 Hours, Fixed Term until Nov 2023
Salary £24,171 – £25,225 per annum pro rata (Band 7)
Plus generous benefits package

About the role

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people at our Scottish National Gallery, Scottish National Portrait Gallery, and the Scottish National Gallery of Modern art.

If you have proven supervisory experience working in a retail environment combined with excellent interpersonal and communication skills, we want to hear from you.

We’re looking for an experienced Supervisor who has a people-focused approach to lead, coach and inspire a team of Retail Attendants to deliver an exceptional visitor experience through strong leadership.

As a member of our shop management team, you will be responsible for leading a team of sales staff to meet sales targets whilst simultaneously focusing on enhancing visitor experience and ensuring first-class customer care.

We aim to enhance the visitor experience, deliver excellent customer service and achieve our sales and profit potential.

The Difference you’ll make

In all that you do, you’ll support the delivery of an exceptional customer experience through strong and motivational line management.

Provide excellent customer service, to attain/sustain 5 star accreditation, to deliver a high standard of visitor service in keeping with the standards and aims and objectives.

Contribute to the achievement of sales targets by undertaking a range of tasks including till operations, cash handling, customer services

Accountable for the safety and security of cash, stock, equipment, property and colleagues within the shop/ticketing area.

Promote the standards of merchandising, display and housekeeping required.

Accountability for cash handling procedures ensuring the accuracy of cash holdings and takings.

Ensure that stock is well maintained by processing deliveries, transfers and adjustments.

Work with the shop manager on shop operations, customer experience, retail standards and shop performance.

To ensure that gallery and retail policies, standards and practices are communicated effectively to shop staff and that they are applied fairly and consistently.

Closing date for applications 12.00 noon Thursday 18 May 2023

Part-time, Various Hours
July – November 2023
Salary £22,845 per annum pro rata (Band8)
Plus generous benefits package

About the role

Every day we create connections with our visitors and our colleagues. From world class art and sculpture trails to relaxing cafes, stylish shops, and a varied events programme, our four amazing Galleries based in the heart of Edinburgh have plenty to inspire people.

If you have proven Retail or customer service experience, we want to hear from you. You must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

The difference you’ll make

In all that you do, you’ll support the Retail Team by providing excellent direct customer services. Reporting to the Shop Manager your responsibilities will include:

Working flexibly undertaking a range of tasks including providing customer information, counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with our standards, aims, and objectives.

Developing and maintaining a thorough knowledge of all products to be able to identify features and benefits and introduce appropriate linked sales.

Contributing to the achievement of sales targets by proactively promoting NGS shop products and/or tickets.

Ensuring the security of NGS cash, stock, equipment, and property within the shop/ticketing area.

Maintaining the standards of merchandising, display and housekeeping required.

Carrying out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

Receiving, checking, and pricing deliveries, ensuring that stock is well maintained and securely stored.

Assisting the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

Checking tickets upon entry to the exhibition to ensure the ticket is valid and assisting visitors as necessary.

What we are looking for

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Proven experience of working within a retail or customer services environment.

Knowledge of visual merchandising.

Previous cash handling experience.

Ability to deal positively and effectively with customer enquiries.

Good interpersonal / communication skills and a helpful manner.

Experience of using administrative procedures relevant to a shop environment.

Good numeracy skills with high standards of accuracy and attention to detail.

Ability to plan and prioritise tasks.

Desirable

Knowledge and appreciation of art

Flexible approach to the job

Gaelic /Foreign language or BSL skills

The closing date for completed applications is 12 noon on Wednesday 17 May 2023.

For more information and to apply, please visit the careers website.

Scottish Canals is looking for a new Retail and Admissions Assistant at The Falkirk Wheel!

We are looking for a passionate, enthusiastic, and motivated individual to join our fantastic Retail & Admissions team at The Falkirk Wheel.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink, boating and outdoor activities, then this could be the perfect job for you.

From welcoming thousands of local and international visitors, to supplying information on what we have to offer and local attractions, serving customers and spending time both in and outdoors, our Retail and Admissions Assistants enjoy a wide range of fun and exciting responsibilities.

You will play a pivotal role in ensuring our visitors receive exceptional experiences on every visit, from selling tickets for our boat trips and activities, retail items from our gift shop and responding to general enquiries by telephone and email, every task you complete will contribute towards our Visit Scotland star rating.

Uniform and training will be provided, with further personal development opportunities available. Generous staff discounts available across food and beverage and retail items, free parking on site as well as access to Scottish Canals benefits portal.

Key Duties include:
• Greeting customers, providing a warm welcome
• Assisting customers with their enquiries and needs
• Providing information about Falkirk Wheel and local products and services
• Processing sales transactions and handling payments and refunds for boat trip tickets and gift shop purchases (cash, voucher and card)
• Maintaining cleanliness and organisation of the retail area
• Responding to email and telephone enquiries
• Upselling products to customers to maximise sales (all profits are reinvested back into the canal network for future generations to enjoy)
• Stocking shelves and maintaining inventory levels
• Adhering to Scottish Canals policies
• Contributing to one-off special events
• Collaborating with the wider team to ensure Falkirk Wheel operations run smoothly

To be successful you will have:
• Excellent interpersonal skills
• Good number skills
• A real enjoyment for dealing with the public
• Experience of using basic computer packages
• Experience of delivering exceptional customer service (not necessarily in retail)
• A confident, friendly, welcoming, helpful, engaging nature
• The drive to work across various disciplines (gift shop, café, tourism, events, etc.)
• Excellent time management and organisational skills
• The ability to work well under pressure
• A sense of own initiative with the ability to work effectively as part of a team
• A flexible approach to the role

Previous experience in a similar role is welcomed, but not essential.
You will work on a rota basis which will periodically include weekends and bank holidays. Seasonal fluctuations will be reflected in the rota.

Thank you for your interest in the post of Seasonal Retail Assistant with Historic Environment Scotland, based at Edinburgh Castle. This is a fixed-term and pensionable appointment.

The successful candidate will be responsible for delivering the highest standards of visitor experience in the retail outlets at Edinburgh Castle. This post includes weekend working.

Key responsibilities, duties, and objectives:

•Engage with customers helping them with their buying decisions and answering anyquestions to improve their enjoyment of the Castle.
•Carry out the daily operational duties of the shop as requested by the supervisor orretail management.
•Maximise trading income through selling and upselling appropriate merchandise.
•Process sales, while ensuring that all financial procedures are adhered to and carriedout accurately and efficiently.
•Ensure the correct pricing of stock.
•Ensure the shop is well stocked and merchandise is appropriately displayed at alltimes.
•Assist in the daily banking and cash conveyance as and when required.
•Ensure that high standards of shop hygiene and housekeeping are maintained at alltimes.
•Promote other HES sites and products that add to their visit such as guidebooks
•Comply with any Covid guidance and our own Resumption Operating Standards restrictions in place at the time.

Restoration Yard, our gorgeous store, food hall, restaurant and wellbeing space can be found in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. Our unique retail offering is a treasure trove of food, drink, womenswear, menswear, toys, quirky gifts, books….and much more.

In this exciting role you will support the retail team in the smooth running of the store, playing a key part in helping to deliver outstanding service to our customers. If you are great with people, have a passion for all things retail and are comfortable working with computers (particularly the Microsoft Office suite of packages) we would love to hear from you! As Retail Supervisor you will be responsible for stock monitoring and data checking and will have creative ideas about how to engage with our customers to drive sales.

• Can you demonstrate excellent communication skills and a proactive attitude to work?
• Are you organised with the capacity to work effectively in a fast-paced environment?
• Do you have proven supervisory experience with the ability to motivate others?

The successful candidate should have product knowledge of a variety of home and lifestyle products, an understanding of general retail operations (margins, waste reduction etc.) and ideally some food hall experience. Hours of work are 24 per week (over Saturday, Sunday, and Monday each week).

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 19 May.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Hours: 4-5 days out of 7
Duration: Permanent
Pay: £12.43 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which magazine readers) as well as being TripAdvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Shop Supervisor to join our great team.

Working alongside the Shop Manager and Assistant Manager, you will help to supervise the Senior Sales and Sales Assistants in the Retail Team. Duties will include opening and closing procedures for our Gift Shop and Visitor Centre including cash handling, day-to-day organisation of tasks and managing our Online Shop. Most importantly, you will be a role model in delivering five star customer service to all of our Visitors. The majority of your working day will be spent supervising our Gift Shop, Visitor Centre and our on board Fudge Shop, the NAAFI. The candidate will be required to work regular weekends and hours can vary from 8.30am to 6.30pm, working an average 8-hour day. The shop supervisor will also learn our back-office HR system.

The ideal candidate will be a motivational leader, who is passionate and experienced in retailing in a high-quality service environment and looking to progress their career in retail management. In the absence of Shop Management, the supervisor has responsibility for the running of the Retail Team operations. The ideal candidate therefore must be confident and have the ability to use their own initiative to solve problems calmly and professionally. With a can-do flexible attitude and an enthusiastic personality, the ideal candidate will enjoy working with a friendly and welcoming team and engaging with visitors from all over the world. The ideal candidate must have proficient computing skills and be a confident communicator. Specific on the job training will be provided however, experience within a similar role is essential.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement
– Up to one week/5 days pro-rata, long service holiday entitlement
– Life Assurance
– Employee Assistance Programme
– Performance and loyalty payment scheme
– Complimentary tickets and staff discount (Britannia and Fingal Hotel)
– Free car parking for staff

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Shop Supervisor to: recruitment@tryb.co.uk or postal applications to:

Kirsty Sibbald

Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 26/05/23

Interviews: to be confirmed

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

We are looking for a highly organised, logical individual to join our team as an assistant whisky & dry stock manager. Our retail experience offers visitors from all over the globe an opportunity to learn about a world class product in a world class environment. We pride ourselves on delivering exceptional customer service, tailored to individual customers’ needs, in a welcoming and relaxed atmosphere.

What about you?
You will have a proven track record of managing stock in a retail environment, an eye for detail and the ability to keep calm under pressure. Prior experience in the tourism or Scotch whisky industry is not necessary but would be an advantage. You will also be:
-Experienced in the use of specialist stock management/EPOS systems.
-Experienced in all elements of stock administration.
-A confident salesperson with strong commercial awareness.
-An engaging and approachable communicator with a warmth of spirit.
-Adaptable and comfortable in a constantly changing environment.

What will you be doing?
Maximising sales for The Scotch Whisky Experience by ensuring we have plentiful stock of all products and maintaining strong relationships with our suppliers.
Accurately using our IT software, including EPOS and stock management systems.
Undertaking all processes required by retail – ordering, deliveries, invoicing, transfers, end of month procedures, adding new products, etc.
Leading by example ensuring every customer has a memorable experience.
Collaborating with other departments ensuring the seamless running of our business.
Working with our head of retail and operations director to agree the strategic direction of the retail department.
Championing our culture and values in all aspects of your role.

Contract full time, 36.25 hours per week
Hours rota based, includes evenings & weekends
Salary from £25,000 dependent on experience

What about us?
Our vision is to make the world fall in love with Scotch whisky. We are a team of friendly and passionate storytellers who inspire, enthuse, educate and impassion our visitors about Scotch whisky in all that we do. Why not have a look around our website, or to get a better feel for our team’s enthusiasm, expertise and personality, why not read our blog?

Interested? Do you think you have something to bring to our team? We’d love to hear from you! Please send your application including a CV to jobs@scotchwhiskyexperience.co.uk

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. The Botanics Trading Company Ltd is looking to recruit a full – time Retail Assistant to join our Botanics Shop team based in the John Hope Gateway, to support the retail team during the busy summer months.

Applicants should possess excellent customer service skills and have experience of working in a fast-paced retail environment. A friendly outgoing personality, good attention to detail and the ability to work as part of a team are essential.

Successful candidates would be required to work 5 days per week to include some weekend working.

Retail Supervisor will be part of Floors Castle Enterprises and report to the Operations Manager

About us

The estate has been part of the Scottish Borders since 1358. Everything we do, is to ensure that we continue into the next millennium. Through our longevity we have developed deep connections with the land and its people and we are guided by the principle that our operations benefit the health of the environment and the prosperity of local communities. We are not just enduring; we will constantly innovate and grow to maximise the potential of the region and land under our care so we will be a source of inspiration and a model estate for the 21st Century.

Passionate People

It takes a certain sort of person to flourish in such a fast-paced, multi-dimensional environment like Floors Castle. We look for talented, self-motivated and enthusiastic individuals who will be able to share our passion for providing a warm welcome and amazing experiences.

Our Values

Custodians Community Authenticity Drive Warmth

“To understand, improve and develop our natural, heritage and built environments, allowing them to flourish as sustainable businesses capable of making significant contributions to a vibrant Borders community, now and for generations to come.”

Purpose of the role

• To lead on all aspects Floors Castle’s Retail offer for the Apple Shed Gift Shop, Online and the Castle Gift Shop.
• To maximise income and profitability, and to support a distinct identity for the retail offer at Floors Castle.
• To Ensure the success of Floors Castle retail and to meet agreed targets.
• To maintain a positive team ethic.

Key responsibilities
.
• Maximise revenue and profitability working within annual budgetary parameters.
• Ownership and control of the Floors Castle Enterprises Retail budget, in collaboration with the Operations Manager.
• Work towards agreed targets, and motivate your team to do the same.
• To lead a small team in providing the highest possible standard of service.
• Create and manage rotas for both gift shops in line with the demands of the business and in compliance with agreed budgets.
• Report on performance to the Operations Manager.
• To lead on all aspects of stock management and the retail related Tevalis EPOS system.
• Organise and conduct stock takes.
• Ensure retail spaces are excellently merchandised to maximise sales and visitor experience.
• To develop and grow relationships with local and national suppliers to support a unique retail experience at Floors Castle.
• Develop and grow additional revenue streams through E-commerce.
• To work with the Castle Kitchen Team to develop and grow the Floors Food brand.
• To creatively create content for our Social Media channels to promote Floors Castle retail brand and products.
• Devise and implement promotional campaigns in consultation with our marketing team.
• To contribute proactively to the wider Floors Castle Enterprises team, promote events and the wider business.

Hours of Work
Five days from seven, 37.5 hours a week
Through the season the position will be based for two days in the Apple Shed, one day in the Castle Gift Shop and two days office time per week. This is a guideline only, and shop floor time will need to be adapted as the business demands.
Weekend and Bank Holiday working will be required.

Qualities you will possess

• Passion for what you do
• Positive and friendly with a “can do attitude”
• Attention to detail
• Ability to prioritise and organise
• Proactive
• Take responsibility for yourself
• Excellent Customer Service Skills
• Confident to make decisions and to stand by them
• Flexibility
• Excellent communicator
• Excellent personnel management
• A sense of fun!

What do you need to be successful?

• Previous experience of retail operations is essential.
• Proven experience in retail or in a related supervisory or management position
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• A willingness to learn and the ability to develop new skills.
• Confident with IT and software packages, including good Excel skills.

Hours: 3-5 days out of 7
Duration: Seasonal
Pay: £10.90 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being named as the UK’s Best Visitor Attraction (Which magazine readers) and has retained its Tripadvisor’s Travellers’ Choice Best of the Best award winner, and in the top 1% in the world.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team.

Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department: selling tickets in our Visitor Centre, working in our busy Gift Shop and running our fudge shop, the NAAFI. Shifts are given to the team 4 weeks in advance and a variety of week and weekend work is required.

The ideal candidate will be enthusiastic, customer-focused, with a positive can-do attitude and is someone who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a 7-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata, annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Bar aboard Fingal
– Free car parking for staff

If you have a warm, outgoing personality and would relish the freedom to interact with visitors of all ages, then why not join our friendly and motivated team?

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Sales Assistant to: recruitment@tryb.co.uk or postal applications to:

Kirsty Sibbald
Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 21 May 2023

Interviews: TBA

No agencies please.

We are looking for a Seasonal Retail Sales Assistant to join our team at Highland Wildlife Park. In this role you will be helping with cover for our peak Spring and Summer period,the role is expected to last 6 months and include part time, variable hours, with some weekend work. Read on to find out more

The role

Providing a first-class sales and customer service experience to all visitors at RZSS Edinburgh Zoo and by providing information and assistance and ensuring an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
Operate retail systems efficiently and effectively to both sell and upsell products.
Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to link or upsell our products.
Use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of retail activities.

Please see the role profile for further information on what the role involves and essential/desirable criteria.