Retail

We are looking for dynamic, customer focussed team members with relevant sales oriented experience in a fast moving retail environment. Camera Obscura & World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of Camera Obscura presentations, Rooftop Terrace, exhibitions, reception area and gift shop. The job of a Retail Assistant at Camera Obscura involves interacting with and serving customers, using tills, cash handling, replenishing stock in our gift shop, dealing with deliveries, assisting in maintaining adequate stock levels and processing orders from suppliers.

What we are looking for in our staff:
– Someone who is outgoing, smart, reliable and flexible.
– A friendly and helpful personality, with the ability to provide exceptional customer care.
– Excellent communication skills including clarity of spoken English.
– Experience in a retail or tourism environment.
– Good selling skills.
– Good local knowledge.
– An ability to work well as part of a team.
– Availability to work at weekends and over public holidays.

Please complete the attached form and send it with your CV to shop@camera-obscura.co.uk

V&A Dundee is Scotland’s design museum, and our mission is to inspire and empower through design.

We champion designers and our retail operation is a platform for Scottish and international designers alike. To fulfil our vision and become a more sustainable organisation for the long term, we plan to grow and diversify our income and maximise commercial opportunities to support our public-facing design program.

To achieve this V&A Dundee is in the process of developing a new destination design store, onsite and online, growing traffic and sales nationally and internationally. The intention is that it will become a platform for great design and a place to celebrate designers from Scotland and around the world.

The current online store will be updated with an improved user experience, and innovative marketing and promotional initiatives will be developed to build the brand and develop an engaged customer base.

In close collaboration with the Retail Manager and the Director of Operations, the Ecommerce Officer will oversee development and management of the improved ecommerce site, establish and manage new social media and marketing channels for the retail operation to meet KPIs and commercial targets.

Role Profile:

This role sits within the Retail team. You will work as part of the team to build product stories and bring V&A Dundee product narratives to life online and on social media that reflect the varied needs of our audience, for all product ranges.

You will be responsible for managing successful performance against eCommerce KPIs, with accountability for total sales and margins from all online transactions. The role involves working closely with collaborative partners and third-party service providers as well as teams within the organization to deliver engaging content and exceptional user experiences to achieve financial ambitions including conversion and traffic improvements.

You will be responsible for the day-to-day performance, reporting, identifying trends, foreseeing potential issues and viable solutions in relation to trading performance, making appropriate recommendations, and developing action plans as necessary for the retail website & retail specific social media channels.

You will own and deliver the shop website and social channels functionality, usability, and customer engagement to achieve all required KPIs.

Duties and Responsibilities:

Priorities of the role will be determined in line with V&A Dundee business plan – this may include optimising our eCommerce website to reach more customers, achieve conversion targets, reduce bounce rates and pain points in the user journey.

Responsible for preparing communication proposals to the Retail Manager in order to achieve sales targets as outlined in V&A Dundee business plan.

Responsible for SEO, improving search engine rankings and creating a viable online PPC/re-targeting strategy, working with the relevant internal teams.

Responsible for building a retail specific customer database, with Audience and Media colleagues who manage the marketing and communications for V&A Dundee, which involves creating segmented groups to target with different stories, messages and products.

Track and analyse data and sales to report on a regular basis to a variety of stakeholders.

Managing an annual marketing and communications budget, proposing how the budget will be used to optimise major product launches and key seasonal events throughout the year.

Seek the most cost-effective solutions to ensure KPIs are being met.

Use social media channels (specifically for V&A Dundee retail) to establish and engage with new and existing audiences.

Responsible for replying to customer comments, questions and feedback ensuring the appropriate course of action is taken with the ability to tailor responses as and when required.

Build customer groups to segment content messaging and target specific audiences by interest, location and psychographics.

Develop and manage regular retail-specific emails to our audiences, working closely with colleagues in Audience and Media.

Establish a retail-specific V&A Dundee content calendar linked to relevant weekly sales and traffic plans.

Organise and support the photography process of all new products to build a bank of image and video assets to deliver V&A Dundee retail-specific content calendar.

Attend regular meetings with Audience and Media colleagues to align on upcoming promotions, new products, key brand and organisational messaging.

Ensure that the retail-specific website, email correspondence and social media channels are optimised and developed with excellent storytelling ahead of key seasonal campaigns.

Planning future campaigns months in advance, focusing on product launches and other significant and relevant dates.

Creation of engaging content driven communications to launch product stories.

Deadline for applications: no later than 11.59, 07 April 2023. Interviews will take place on 25 April 2023.

Location: Edinburgh
Contract: Permanent, full-time
Salary: £25,000 to £30,000 per annum, plus generous workplace pension
Closing date: 12 March 2023

National Museums Scotland is one of the leading museum groups in Europe, with one of the largest and most diverse collections in the world. Millions of local and international visitors enjoy our museums each year, and our shops, operated by National Museums Scotland Enterprises Ltd, play a very important role in the visitor experience and sustainability of the Museums.

The Retail Division operates seven shops across the National Museums Scotland estate. Each shop is operated to reflect the collections of the particular museum or current exhibition and is designed and priced to help maximise sales whilst enhancing the visitor experience.

There are three shops in the National Museum of Scotland, stocking an extensive selection of imaginative gifts, souvenirs, toys and books. The largest shop can be found in the Entrance Hall, with further shops next by the Tower Entrance and on Level 3 next to the Exhibitions Gallery. Other shops are to be found at the National Museum of Flight in East Lothian, the National War Museum at Edinburgh Castle and the National Museum of Rural Life at East Kilbride. These museum shops are open to non-museum visitors.

We also have an Online Shop with an exclusive range of products. We welcome mail order enquires and we can post or ship purchases on request.

Our Shops are considered a benchmark in museum trading across Scotland and set a standard to which others aspire.

Job description
We have an exciting new opportunity for a Retail Buyer.

You will:

Manage Open to Buy, clearance and terminal stocks
Build strong relationships with our suppliers, many of whom we have done business with for 20 years
Support the digital marketplace opportunities for NMSE and will be expected to support the strategy and plans for this channel
Complete weekly sales analysis and weekly sales, stock and intake order to manage and replenish stocks while maximising sales and minimising risk
Source new goods from a variety of suppliers linking in with Retail Operations to ensure that goods meet organisational safety and Carbon standards
Continually visit our stores and the competition to recognise opportunities to enhance merchandise mix and identify future opportunities to drive future strategies
Be responsible for the lifecycle of new/source goods including buying quantities volumes, pricing strategies allocation levels and delivery methods to shops
Secure supplier relationships through a strong and positive presence, whilst continually assessing supplier performance to drive short-, medium- and long-term goals
Attend trade shows to keep up to date with product buy trends and further develop supplier relationships
Skills and Experience
You will have:

Have knowledge of buying and merchandising to support shops in either charity or commercial retail
Be motivated by a start-up situation with an enthusiasm for covering multiple disciplines and developing our buying function with an innovative approach
Have a strong analytical ability, be highly numerate and have ability to use excel at advanced level
Display a high attention to detail
Have Advanced negotiating skills
Demonstrate an understanding of the calculation of margin, markdown, and terminal stock
Have proven project management experience with ability to work under pressure
As part of the Buying team, interpret the content of our temporary exhibitions and permanent collections and use this to inform the sourcing and development of a bespoke product range
Work as part of the Retail team to build product ranges that reflect the varied needs of our audience, contributing to a retail offer worthy of the NMS brand and reputation
To apply
To apply, please send a CV (no more than two pages) and a covering letter detailing your suitability for the post to j.dixon@nms.ac.uk. The closing date is 12 March 2023. Interviews will take place on or around w/c 20 March 2023.

General information
Salary

The salary range for this post is circa £25,000 – £30,000 per annum. Salary on appointment will depend on experience.

Hours of work

37 hours per week, normally a five-day week Monday to Friday of 37 hours, excluding lunch breaks. There is a requirement to work occasional Saturdays, Sundays and/or public holidays as appropriate.

Location

This post is based at the National Museum of Scotland site in Chambers Street, Edinburgh. The postholder will be required to be able to travel to all of our retail venues as appropriate. Whilst the postholder will be able to work occasionally from home where work allows, the Retail Division is a front-line operation and attendance on site is important.

Probation

New employees have a probation period of three months from date of appointment.

Colleague Benefits

25 days annual leave, plus 11.5 public holidays (this increases to 30 days after 5 years’ service)
Generous workplace pension scheme
Eligibility to discretionary bonus scheme
Private Medical Insurance after completion of 1 year’s service
Discount in NMSE shops and cafes
Access to employee assistance programme
Training & Development opportunities that enable employees to undertake their roles as effectively as possible

Pre-employment checks/eligibility to work in the UK

At the point of making an offer to the preferred candidate, NMSE will undertake pre-employment checks. These arrangements are
Receipt of a minimum of two references which are satisfactory to NMSE and cover the full three-year period prior to the effective date of employment
Receipt of the completed health declaration form which is satisfactory to NMSE
A basic Criminal Records Check by Disclosure Scotland which is satisfactory to NMSE
Receipt of documentation confirming eligibility to work in the UK

Brand Homes Retail and Admissions Manager (Rosebank) Opportunity!

As we near the end of our construction activities, it is now time for us to prepare for the opening of our new and much anticipated Brand Home. We are therefore looking to appoint a brand new role of Retail and Admissions Manager (Rosebank) who will report into our Brand Homes Manager (Rosebank).

The role holder will specialise in retail and merchandising and be responsible for leading the Retail and Admissions team to deliver a warm welcome and an exceptional visitor experience through ticketing and retail. Setting high standards of customer service and retail to ensure that we deliver an ‘on brand’ experience to delight and excite consumers, doing so with profitability and commercial viability at the core. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has a true passion for retail and wants to share in this journey!

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

Our ideal candidate…

In order to be considered for this opportunity, we are looking for candidates who can clearly demonstrate that they have previous experience in an operational retail management and merchandising role, similar to ours (ideally within a premium retail outlet). Previous experience within visitor centres and/or within the whisky and spirits industry would be advantageous.

We are looking for someone with strong commercial acumen and an ability to analyse data and feedback, bringing innovative ideas and solutions to increase profitability of the Brand Home through retail and ticketing, whilst adhering to and being responsible for all compliance and administrative processes. Being an effective communicator who can build strong relationships across the wider Brand Home, production and brand management teams, and with our external suppliers, will be essential to your success. The role holder will have strong leadership and people management skills, with the ability to impart their retail, merchandising and excellent customer service skills, knowledge and experience, through people development and leading by example. We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Rosebank brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

This is a rewarding role with a competitive salary and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Brand Homes Retail & Admissions Manager (Edinburgh Gin) Opportunity!

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

At present we have a dedicated Edinburgh Gin retail store on Hanover Street, Edinburgh, with our visitor centre close by, on Rutland Place, which also holds a small retail area. However, through our expansion plans with our new distillery and visitor attraction which is set to open on Market Street in early 2024, we are looking to further refine our retail, merchandising and ticketing offering, and are therefore looking to appoint a brand new role of Retail and Admissions Manager (Edinburgh Gin) which will report into our Brand Homes Manager (Edinburgh Gin).

The role holder will specialise in retail, merchandising, secondary brand-led product development and procurement, and be responsible for leading the Retail and Admissions team to deliver a warm welcome and an exceptional visitor experience through the admissions and retail journey. Setting high standards of customer service and retail to ensure that we deliver on brand’ experiences to delight and excite consumers, doing so with profitability and commercial viability at the core. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has a true passion for retail and wants to share in this journey!

Our ideal candidate…

In order to be considered for this opportunity, we are looking for candidates who can clearly demonstrate that they have previous experience in an operational retail management and merchandising role, similar to ours (ideally within a premium retail outlet). Previous experience within visitor centres and/or within the gin and spirits industry would be advantageous. We are looking for someone with strong commercial acumen and an ability to analyse data and feedback, bringing innovative ideas and solutions to increase profitability of the Brand Home through retail and ticketing, whilst adhering to and being responsible for all compliance and administrative processes. Being an effective communicator who can build strong relationships across the wider Brand Home, production and brand management teams, and with our external suppliers, will be essential to your success. The role holder will have strong leadership and people management skills, with the ability to impart their retail, merchandising and excellent customer service skills, knowledge and experience, through people development and leading by example. We operate annualised hours, therefore previous experience of using these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Edinburgh Gin brand and be able to help translate brand values and ethos throughout all aspects of the retail, merchandising and ticketing.

This is a rewarding role with a competitive salary and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Full & Part Time Positions
Permanent, Year-Round Work
Pay above the Real Living Wage
Immediate Start

Would you like to work with a kind and supportive team of colleagues selling world-class chocolates in a beautiful shop? Or serve a delicious dessert menu in our unique Chocolate Lounge? If you enjoy variety in your work and like to develop new skills and capacities, this is a chance to become a part of a skilled team and Four-Star family business with a reputation for excellence.
We are hiring kind and service-orientated individuals to join our team. Personal qualities are more important than experience. The ideal candidates will enjoy meeting and serving a wide range of customers, have a friendly and inquisitive disposition, enjoy working as a team, and have an attitude of learning. Candidates must be content in a busy working environment keeping a positive attitude with colleagues and customers and giving attention to the personal details of excellent hospitality. The Chocolate Lounge offers a menu of gourmet Chocolates, Tasting Flights & Hot Chocolates, as well as home baked cakes and fine coffees & teas. The Chocolate & Gift Shops sell gourmet chocolates and elegant, unique gifts. A genuine interest in gourmet chocolate is essential as the focus is the award-winning chocolates of Iain Burnett Highland Chocolatier. Extensive training is provided.
You must be able to work weekends and flexibly to cover holidays. Applicants must live within daily travelling distance of Grandtully.

Please contact Rachel at: Iain Burnett Highland Chocolatier, Grandtully, between Aberfeldy & Pitlochry PH9 0PL. Tel. 01887 840775. Your CV, two references and a handwritten covering letter must accompany application.