Retail

RESPONSIBLE TO: Retail Manager

HOURS: -You will normally work 4 or 5 days out of 7 each week (depending on the time of year/trading pattern).
-Normal hours will range from 30.0 – 37.5 per week (depending on the time of year/trading pattern).
-Minimum Contracted Hours is 20 hours per week, however, the normal hours have been detailed above.
-Regular weekend work will be required.
-Occasional evening work will be required from time to time (annual stock take and special events)

About Us
Dynamic Earth is a unique and iconic science centre and visitor attraction; it is like nothing else on Earth. It’s a chance for guests to experience the primeval forces of nature as they shaped our planet, to journey through space and time and even go on a 4D VENTURE around the world. Customers experience an interactive adventure where they learn about our planets past and contemplate its future and how we, as humans, interact with our environments. This means that you will be working in an exhilarating, interesting and engaging work environment.

SUMMARY
To support the Retail Manager in the running of the Retail Department and in their absence oversee the efficient management of the department and the management of other shop staff.

MAIN DUTIES
• Assisting the Retail Manager in effective management of all shop operations
• Deputising for Retail Management in their absence
• Under supervision of the Retail Manager, performing research, aiding in the purchases of shop merchandise
• Processing orders, delivery notes and invoices in line with departmental budgets
• Maintenance of the retail EPOS system as appropriate
• Communications with all other shop staff, and as necessary, other departments to ensure effective operations
• Assistance in staff scheduling and training
• Ensuring that the team are providing five-star customer care to all visitors at all times.
• Delegating duties and task to team members where appropriate
• Creation of daily work schedules for the retail team
• Helping to promote enthusiasm and professionalism within the team at all times.
• Attending meetings in lieu of the Retail Manager when necessary.
• Coordinates and receives incoming goods, sets up displays, and assists customers and staff during business hours.
• Contribute to formulating pricing policies and ensure pricing is correct.
• Contribute to coaching, counselling, training and with guidance from the Retail Manager and HR. Assist with Disciplinary matters if required by the Retail Manager of HR Department.
• Help to evaluate on-the-job performance.
• Maintain store’s levels of presentation and cleanliness.
• Health & Safety – ensure the shop, stockrooms and Retail office areas are safe for customers and staff at all times.

In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their Manager/Head of Department from time to time.

EMPLOYEE BENEFITS
• Complimentary entry to Dynamic Earth for friends and family. (subject to conditions)
• Free staff car-parking.
• 25% Discount in the Natural Selection Gift Shop.
• Subsidised meals from the Food Chain Café.
• Free entry to ASVA member Visitor attractions. (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel.
• Staff Canteen (complimentary tea & coffee).
• Staff Excellence Award – High street vouchers.
• Company pension contribution of up to 5% (matched by the employee).
• Confidential advice-line through our Employee Assistance Program.

CLOSING DATE: Please apply with a coving letter and CV to john.abernethy@dynamicearth.co.uk by Friday 19th August 2022

SHOP MANAGER (Grade 6)
FULL TIME, FIXED TERM (12 MONTHS)
Scottish National Gallery of Modern Art 1 & 2, Scottish National Portrait Gallery
The National Galleries of Scotland’s Retail Department is responsible for ensuring the effective and efficient management of the Galleries’ retail operation, which includes six main gallery shops, an online and mail order service, exhibition shops and kiosks, ticketing & promotional support, product development, buying and stock management.

As a member of our shop management team you will be responsible for leading a team of sales staff to meet sales targets whilst simultaneously focusing on enhancing visitor experience and ensuring first-class customer care.

Key Responsibilities:

1. To exceed sales targets

2. Provide excellent customer service, attaining 5* Visit Scotland Status

3. Control cost budgets

4. To recruit, manage, develop and motivate the retail team

5. To manage the ticketing function of the exhibition programme including hiring and training staff and overseeing the daily operation of ticketing function.

6. To set up and take down the ticketing and pop up shop operations, liaising with marketing, SVS, buying, the retail warehouse and estates as appropriate.

7. Manage absence & sickness, labour turnover and staff retention.

8. To ensure the security of NGS cash, stock, equipment and property within the shop.

9. To carry out shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures and stock taking and records.

10. To ensure that retail policies, standards and practices are communicated effectively to shop staff and that they are applied consistently.

11. To build a strong relationship with the Buying, Ecommerce, Print on Demand and Image Supply teams to identify opportunities for sales growth.

12. To work with the other shop managers and supervisors to create a cohesive retail shop floor team, working with the buying and warehouse teams to deliver comprehensive service 7 days a week for NGS visitors.

13. To receive, check and price deliveries and ensure that stock is well maintained and securely stored.

14. To monitor sales and customer feedback and provide information and reports to the Merchandiser and General Manager.

15. To ensure shop layouts maximise shop performance while maintaining excellent standards of housekeeping and display.

16. To ensure that the NGS Health and Safety at Work policies are observed within the shop and that requirements such as workplace risk assessments are effectively complied with.

17. Drive marketing initiatives, including customer shopping events, email data capture, friends membership.

PURPOSE OF THE ROLE

To provide technical ownership, support, and expertise of the Trust’s Retail systems environment. Working closely with key stakeholders in; Commercial Enterprises, Operations, Customer & Cause, and Finance, to manage the development, configuration, integration, and support of the environment to deliver a modern, robust, and effective solution for the organisation.

The post-holder will be responsible for both the development roadmap and coordination of the day-to-day management of all functional areas that, together, make up the retail (EPOS) environment. This includes retail, food & beverage, admissions, ticketing, donations, membership, loyalty, travel & trade, and payment solutions. The role will own innovation of the service and coordinate the development of new functionality, through integration with new and existing systems. Skills in stakeholder management, business case development and technical design are critical given the complexity of the various sales channels, their owners and the supporting infrastructure that deliver them to the retail / EPOS system.

The post-holder will apply technical expertise and knowledge of retail platforms to resolve complex problems, generate innovate ideas, drive service improvements, and deliver exciting and modern technological solutions in support of the Trust’s commercial and charitable objectives.

The role will own the relationships between the Trust’s EPOS and retail back-office suppliers and work collaboratively to ensure that service levels are met, and all new developments are realised by the organisation.

KEY RESPONSIBILITIES
The Key responsibilities of the role are:

1. Product owner of the Trust’s retail system (AKA EPOS system). Acting as the gateway to the systems development, support and operational performance.
2. Responsible for the support, maintenance, development, and quality of the retail business application
3. Ensure stability of the retail application landscape to guarantee business continuity and daily operations
4. Provide 3rd line support to the Service Desk and coordinate the resolution of all high-level retail technology issues with service providers
5. Capture requirements and collaborate with stakeholders and suppliers to deliver change
6. Join overarching projects as representative/lead for Retail System related topics (e.g., eCom, Omnichannel, )
7. Bring Retail Systems knowledge and capabilities in house through detailed experience and knowledge gained through exposure to back-office merchandising and stock management applications.
8. Partner with stakeholders to map out the strategy for the platform and ensure all developments are economically sensible and commercially viable.
9. Own the development of a short-, medium- and long-term roadmaps to track and direct the development direction of the environment and ensure that it takes account of the wider changes in the ICT ecosystem.
10. Partner with service providers and internal teams to define development and business guidelines for the retail environment
11. Align with IT colleagues regarding ERP, CRM, Infrastructure, Operations, and others to support cross-functional (business) processes
12. Document and maintain technology processes and procedures in support of the continuity and recovery of the system in the event of a disaster.
13. Working with the Service desk, provide monthly reporting of incidents to business users to identify areas for improvement
14. Report to the Applications Manager as part of the wider corporate applications group and work in conjunction with the IT Service Delivery team

We are looking for dynamic, customer focussed team members with relevant sales oriented experience in a fast moving retail environment. Camera Obscura and World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of Camera Obscura presentations, Rooftop Terrace, exhibitions, reception area and gift shop. The job of a Retail Assistant at Camera Obscura involves interacting with and serving customers, using tills, cash handling, replenishing stock in our gift shop, dealing with deliveries, assisting in maintaining adequate stock levels and processing orders from suppliers.

What we are looking for in our staff:
– Someone who is outgoing, smart, reliable and flexible.
– A friendly and helpful personality, with the ability to provide exceptional customer care.
– Excellent communication skills including clarity of spoken English.
– Experience in a retail or tourism environment.
– Good selling skills.
– Good local knowledge.
– An ability to work well as part of a team.
– Availability to work at weekends and over public holidays.

How to Apply
When applying, please add your availability into your Cover Letter, let us know how many days a week you wish to work, what days of the week you can work and if you have any holidays planned – additionally ensure that your personal email is present on your CV.

Please send us your CV with a cover letter to Esme Meldrum esme@camera-obscura.co.uk