Retail

Shop & Tearoom Assistant

Employment Opportunities ?

The position of Tearoom/Shop Assistant has arisen at Inveraray Castle. If you have a passion for delivering the highest quality customer service and would like to develop your skills in a unique working environment, this may just be the job for you. This position will involve work across both our retail and hospitality departments.

This position is seasonal from 1st April to 31st October.

For more information and to apply, please send your updated CV to enquiries@inveraray-castle.com or post to: The Castle Manager, Argyll Estates Office, Cherry Park, Inveraray, PA32 8XE.

The closing date for applications is 14th February 2022

Visitor Services Assistant – Admissions & Retail

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.
Crathes Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership.
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Visitor Services Assistant – Retail & Admissions

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in Retail and making Threave Gardens & Estate the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner
• Providing information about the site, its history, contents, offers and merchandise
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Visitor Experience Assistant – Retail (part-time)

Our Visitor Experience Assistants are key members of our team who act as the first point of contact for visitors – welcoming them to the Centre, providing information on what we do and helping people to learn more about Scotland’s amazing marine wildlife and habitats.

Principal duties

We are looking for an enthusiastic person who has an interest in supporting the development of our retail offer so that it provides the best local and sustainable products that we can offer.

Retail:
• Support the selection of new products and sale of items in our gift shop.
• Ensure all displays and counters are appropriately stocked and presented.
• Process new stock deliveries and participate in stock counts.
• Assist with the development of our online shop content, postage and packaging of sales.

General
• Welcome everyone to the Centre with a warm smile and provide information to them on what they can do.
• Support the booking systems for our experience activities (boats, discovery, and events) and process admission tickets and/or refunds.
• Promote the benefits of membership and/or our Friends and wildlife adoptions schemes to visitors.

The Visitor Experience Assistant – Retail may occasionally be asked to provide additional support in our discovery experience or boat office. Training for this will be provided.

Working environment
• Work safely, observing all Health & Safety policies and procedures.
• Ensure all displays, equipment and public areas are fully operational and clean (special COVID-19 safety measures are currently in place).
• Carry out any other relevant duties as directed, that is within the competence of the post holder.
• Support and participate in special themed events/activities in the Centre.

Essential skills and experience
• A high-quality customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative and prioritise your work.
• A team player – adaptable and flexible to a varied working environment.
• Attention to detail and providing accurate information.
• Ability to problem-solve.
• Proficient with IT skills.
• Basic maths skills.

Desirable skills and experience
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Please visit our website for the full job description and application details.

Brand Home Lead

Brand Home Lead Guide
Talisker Visitor Centre

Full-Time – Annualised Hours  

 

Closing Date – 3rd March 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Talisker Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a permanent full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Assistant Retail Manager

Additional Job Description
Assistant Retail Manager

Blair Athol Visitor Centre

Permanent – Full Time

Closing date – 16th January 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Blair Athol is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering extraordinary and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

As the Assistant Retail Manager, you will be passionate about ensuring that store operations are running smoothly, efficiently and to a world-class standard. You will be a motivating presence, creating a collaborative work environment and leading the team in terms of operational excellence, ensuring scheduling, deliveries, inventory, communications and compliance are maintained for the store.

You will assist the Regional Brand Home Manager with all on-site retail functions, including oversight of retail operations, staff scheduling, inventory and stock control, opening and closing, pivotal initiatives, systems guide, and overall support the Brand Home operation.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking. As a line manager you will be responsible for coaching, mentoring, and encouraging the Brand Home team and crafting focused development plans for your direct reports.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for a dedicated individual with experience in fast paced retail environments and facilitating extraordinary customer experience through operational excellence. With shown retail operations management experience within a retail or hospitality brand, you will have a consistent record of customer service, delivery of targets and leading engaged and passionate teams. Interested in technology and retail innovation, you will have the ability to solve sophisticated problems in order to create unforgettable customer experiences.

You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Assistant Retail Manager

Additional Job Description
Assistant Retail Manager

Clynelish Visitor Centre

Permanent – Full Time

Closing date – 24th January 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Clynelish is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering extraordinary and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

As the Assistant Retail Manager, you will be passionate about ensuring that store operations are running smoothly, efficiently and to a world-class standard. You will be a motivating presence, creating a collaborative work environment and leading the team in terms of operational excellence, ensuring scheduling, deliveries, inventory, communications and compliance are maintained for the store.

You will assist the Regional Brand Home Manager with all on-site retail functions, including oversight of retail operations, staff scheduling, inventory and stock control, opening and closing, pivotal initiatives, systems guide, and overall support the Brand Home operation.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking. As a line manager you will be responsible for coaching, mentoring, and encouraging the Brand Home team and crafting focused development plans for your direct reports.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for a dedicated individual with experience in fast paced retail environments and facilitating extraordinary customer experience through operational excellence. With shown retail operations management experience within a retail or hospitality brand, you will have a consistent record of customer service, delivery of targets and leading engaged and passionate teams. Interested in technology and retail innovation, you will have the ability to solve sophisticated problems in order to create unforgettable customer experiences.

You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Visitor Services Supervisor – Retail (Maternity Cover)

JOB PURPOSE
To backfill the existing VSS Retail who will be covering the VSM role during 2022 at Culloden Battlefield. To ensure that the international award-winning shop maintains its high standards, driving income back towards 2019 levels.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a five-star retail experience
• To support the VSM and the retail team in ensuring that the back-office functions, merchandising, rotas and customer service are all delivered to an excellent standard.
• Supervise and motivate retail team members, helping to develop product knowledge, confidence in customer service, and excellent customer service delivery. Support the development of a storytelling culture within the retail team, leading by example through product knowledge and proactive customer engagement.
• Work with NTS retail, IT, marketing and other teams to ensure the smooth running of the retail operation, including stock management and till functions.
• Assist the engagement team in creating social media and marketing content to engage a wide Culloden cluster audience.

Financial Responsibilities (where applicable)
• Not a budget holder however will be expected to take responsibility for effective management of the Trust resource in allocated areas.

Health and Safety
• Ensure health and welfare of property staff, visitors, and volunteers by adhering to the NTS health and safety policies and guidelines, legislation and procedures including waste disposal
• Assist with compliance record keeping

Buying and E-Commerce Assistant

Permanent, Part time position (22.5 hours per week, work pattern negotiable)

Starting Salary £19,500 (Pro-rata)

The Royal Botanic Garden Edinburgh (RBGE) is a 5 star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden.

We have an exciting opportunity for a Buying and E-Commerce Assistant to join the team based at our Edinburgh site. You will work closely with the Stock Controller and buying team as well as external suppliers, to analyse sales and place weekly product orders for all sites in line with seasonal demand, so as to maximize retail sales and profitability.

Another key aspect of the role is to oversee the day to day running of the online shop. You will liaise with the retail team on timely fulfillment of customer orders and enquiries as well as assist in the development of the site, including new merchandise categories and product launches, seasonal highlights and offers.

You should possess strong organisational skills and have relevant experience of working in a retail or e-commerce administrative role.  You will have a confident and outgoing personality and the ability to work with both the retail team, external suppliers and staff across the organisation to deliver objectives is essential.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from this page.

Applications should be made by way of CV and covering letter which outlines your suitability for this post and should be sent to the POD Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or people@rbge.org.uk by 4pm Friday 26th November

No recruitment agencies please.

Shop Manager

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden.  The garden is embarking on an ambitious capital project – Edinburgh Biomes – to redevelop its glasshouses over the coming years.   There are two shops at the Edinburgh site: the recently refurbished main shop in the John Hope Gateway and an exhibitions shop at Inverleith House.

We have an exciting opportunity for a Shop Manager based at our Edinburgh site. you will be responsible for the day-to-day management of a retail team of around 10-12 staff, driving sales and profitability, working with the management team on seasonal planning and ensuring the smooth running of the retail operation and the delivery of 5-star customer service.  You will also be the key point of contact for the retail teams at our regional gardens in relation to operational matters, staffing, stock replenishment and visual merchandising and will conduct seasonal site visits.

Candidates should possess strong organisational and leadership skills and have proven experience of managing and motivating staff in a retail setting, as well as delivering 5-star customer service, driving sales and delivering excellent visual merchandising standards.  A confident and outgoing personality and the ability to work with both the retail team and staff across the organisation to deliver objectives is essential.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website https://www.rbge.org.uk/about-us/working-with-us/vacancies/

Applications should be made by way of CV and a covering letter which outlines your experience and suitability for this post to  recruitment@rbge.org.uk by end of day Sunday 31st October 2021.

Temporary Retail Assistants

From 24th November 2021 to 2nd January 2022

Based in Edinburgh

Salary per hour £9.54, 30 hours per week

(predominantly evening shifts 4pm to 10pm with some day shifts required 10am to 4pm)

The Botanics Trading Company Ltd is looking to appoint temporary sales assistants to support our Christmas at the Botanics light event at the Royal Botanic Garden Edinburgh that runs from November 25th to January 2nd 2022. Applicants should possess excellent customer service skills and experience in a fast paced retail environment. A friendly outgoing personality and good attention to detail are essential. Successful candidates would be required to work evening shifts from 4pm for a maximum of 6 hours per shift to 10pm including some weekends as well as Christmas Eve and Boxing Day.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website, www.rbge.org.uk/about-us/vacancies

Applications should be made by way of CV and covering letter which outlines your suitability for this post and should be sent to the HR Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or recruitment@rbge.org.uk by noon on Wednesday 20th October.

If you have not heard from us by Friday 29th October, please assume your application has not been shortlisted.

No recruitment agencies please.

Retail Assistants

The National Galleries of Scotland’s Retail Department is responsible for ensuring the effective and efficient management of the Galleries’ retail operation, which embraces four shops, online shop and mail order service, exhibition desks, ticketing and promotional support, product development, buying and stock management for the National Galleries of Scotland.

Each shop is staffed by a small team of Retail Assistants. Working singly or together a Retail Assistant is expected to work flexibly undertaking a range of tasks providing direct services to customers and generally supporting the Shop Manager and/or Supervisor in the efficient running of a Gallery shop with the aim of enhancing the visitor experience, delivering excellent customer service and achieving anticipated sales levels and profit potential.

KEY RESPONSIBILITIES

1. To provide excellent direct customer services including working flexibly undertaking a range of tasks including providing customer information, undertaking counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with the standards and aims and objectives of the NGS.

2. To develop and maintain a thorough knowledge of all products in order to be able to identify features and benefits and introduce appropriate linked sales.

3. To contribute to the achievement of sales targets by proactively promoting NGS shop products and/or tickets.

4. To ensure the security of NGS cash, stock, equipment and property within the shop/ticketing area.

5. To maintain the standards of merchandising, display and housekeeping required by the NGS.

6. To carry out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

7. To receive, check and price deliveries and ensure that stock is well maintained and securely stored.

8. To assist the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

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