Retail

Applications are invited for the post of Retail Manager with Historic Environment Scotland based at Stirling Castle.

This is a permanent, full time and pensionable appointment working on average 37 hours per week, which will also include weekend working as part of a Duty Management rota.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. The successful candidate will be actively involved in work which supports providing the best experience to our visitors.

The Retail Manager is responsible for overseeing the day to day retail operation at Stirling Castle and maximising commercial income by monitoring and analysing sales figures, effective management of stock, and developing new sales initiatives to drive the business forward. The Retail Manager is a key member of the Visitor Operations Management Team and will have line management responsibility for two Retail Supervisors and a Cashier.

For further information about the role, please refer to the job description.

Closing date for applications is Friday 6th May 2022 with interviews expected to take place w/c Monday 9th June 2022.

Glasgow Life

Association for Cultural Enterprises (ACE)

Location: Various Locations
Ref: GLA08516

Glasgow Life is the charity providing the support, inspiration and opportunity for Glasgow’s citizens to access the services that matter most to them. Working across museums, the arts, music, sport, world-class events, festivals, libraries, community facilities, and physical activity, learning and heritage programmes; the scale and reach of our activity makes a real and positive impact on the lives of Glasgow’s residents and creates unforgettable experiences for our visitors.
We are recruiting for Retail Assistants, to join our strong team of dedicated staff and volunteers. The job of a Retail Assistant within Glasgow Museums comes with a range of responsibilities –and lots of rewards. Your to-do list includes:
• Providing excellent customer service to maximise sales on the sales floor and at the cash desk.
• Actively working with displays – ensuring our high standards are maintained at all times.
• Processing our customer transactions at the cash desk.
• Receiving and processing our deliveries.
• Helping to prepare our season sales, floorplan changes and moving of stock.
• Following our store plans and display plans, policies and guidelines to assist in loss prevention and safety in the store.
• Working well in the team and actively supporting your colleagues
To be successful in this role you have the following skills and experience: Just like everyone at Glasgow Museums retail we believe you are a sales driven, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:
• A friendly and helpful approach to our customers and colleagues.
• The ability to recognise sales opportunities and maximise selling potential.
• Being open to feedback and to communicate with your team and manager in a clear and straightforward way.
• The ability to multitask and handle the pressure of a busy day.
• Drive and ambition to complete your tasks in a timely and effective manner.
• A willingness to learn and improve.
Sounds interesting? Here’s your chance for a sales position within one of Glasgow’s Iconic landmark locations.
formational power of the services we provide for the citizens and visitors of Glasgow, and if you want to be a part of it, we’d love to hear from you.
In return we can offer a generous holiday allowance of 29 days (rising to 34 days after 5 years), plus 6.5 public holidays. You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK. Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies.
Salary for part time posts will be pro – rata.
Glasgow Life seeks to reflect the extraordinary diversity of our city at every level of our organisation and in our programmes. We strongly encourage suitably qualified applications from a wide range of backgrounds to apply and join Glasgow Life. To find out more about our commitment to equality and diversity visit https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
To apply for this vacancy online please visit www.glasgow.gov.uk.
Closing date is 11.59pm on Sunday 1st May 2022.

Information is available in alternative formats, on request.

Email: cbsrecruitment@glasgow.gov.uk

Glasgow Life

Location: Kelvingrove Art Gallery & Museum, Argyle St, Glasgow, G3 8AG
Ref: GLA08514

Glasgow Life is the charity providing the support, inspiration and opportunity for Glasgow’s citizens to access the services that matter most to them. Working across museums, the arts, music, sport, world-class events, festivals, libraries, community facilities, and physical activity, learning and heritage programmes; the scale and reach of our activity makes a real and positive impact on the lives of Glasgow’s residents and creates unforgettable experiences for our visitors.
We are recruiting for temporary Retail Assistants (3 month contract), to join our strong team of dedicated staff and volunteers. The job of a Retail Assistant within Glasgow Museums comes with a range of responsibilities –and lots of rewards. Your to-do list includes:
• Providing excellent customer service to maximise sales on the sales floor and at the cash desk.
• Actively working with displays – ensuring our high standards are maintained at all times.
• Processing our customer transactions at the cash desk.
• Receiving and processing our deliveries.
• Helping to prepare our season sales, floorplan changes and moving of stock.
• Following our store plans and display plans, policies and guidelines to assist in loss prevention and safety in the store.
• Working well in the team and actively supporting your colleagues
To be successful in this role you have the following skills and experience: Just like everyone at Glasgow Museums retail we believe you are a sales driven, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:
• A friendly and helpful approach to our customers and colleagues.
• The ability to recognise sales opportunities and maximise selling potential.
• Being open to feedback and to communicate with your team and manager in a clear and straightforward way.
• The ability to multitask and handle the pressure of a busy day.
• Drive and ambition to complete your tasks in a timely and effective manner.
• A willingness to learn and improve.
Sounds interesting? Here’s your chance for a sales position within one of Glasgow’s Iconic landmark locations.
formational power of the services we provide for the citizens and visitors of Glasgow, and if you want to be a part of it, we’d love to hear from you.
This post is temporary for a period up to 17 weeks.
Salary for part time posts will be pro –rata.
In return we can offer a generous holiday allowance of 29 days (rising to 34 days after 5 years), plus 6.5 public holidays. You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK. Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies.
Glasgow Life seeks to reflect the extraordinary diversity of our city at every level of our organisation and in our programmes. We strongly encourage suitably qualified applications from a wide range of backgrounds to apply and join Glasgow Life. To find out more about our commitment to equality and diversity visit https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
To apply for this vacancy online please visit www.glasgow.gov.uk.
Closing date is 11.59pm on Sunday 1st May 2022.

Information is available in alternative formats, on request.

Email: cbsrecruitment@glasgow.gov.uk

The role

In this role as Retail Sales Assistant you’ll be working to provide a first-class retail service to visitors to our beautiful and stunning RZSS Highland Wildlife Park located in the Cairngorms National Park.

Salary: £9.90 per hour

Some of the things you’ll do:
– Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
– Operate retail systems efficiently and effectively to both sell and upsell products.
– Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
– Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
– Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles

What we’re looking for:

– Good achievement in standard grades (or equivalent), including English and Mathematics.
– Accurate numerical reasoning skills and attention to detail.
– Engaging customers empathetically to link or upsell our products.
– Use of electronic cash till.
– Providing first-class customer care and service, including dealing with customer queries.
– Previous work in a range of retail activities.

To apply for this position please upload a copy of your current CV and a covering letter.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for all this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible, via our Careers page at www.rzss.org.uk/job-opportunities

BOTANICS TRADING COMPANY LTD

Stock Controller

Full Time position based in Edinburgh (37 hrs. excluding meal breaks)

Starting salary £20,753 (Monday to Friday)

The Botanics Trading Company Ltd (BTC) seeks to appoint a full-time Retail Stock Controller based at the Botanics Shop situated in the Royal Botanic Garden Edinburgh. Applicants must have past stock control experience in a busy retail environment or comparable setting. Candidates should possess strong and confident communication skills, the ability to work closely with the retail teams both in Edinburgh and at our regional gardens as well as with RBGE staff and external suppliers. Applicants should be well organized and able to prioritise tasks and resolve stock issues, in order to maximize sales and achieve budgeted targets.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website, www.rbge.org.uk/about-us/vacancies

Applications should be made by way of CV and a covering letter which outlines your experience and suitability for this post and should be sent to the HR Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or recruitment@rbge.org.uk by noon on Tuesday 19th April 2022

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please.

 

As an Operations Supervisor – Retail at Deep Sea World you will lead by example and support in ensuring that the aquarium teams deliver excellent service and understand that the retail gift shop experience is a key element of the visitor journey. You will understand what our visitors are looking for and develop the presentation of our gift shop and its range of goods to deliver excellent results.

At Scotland’s National Aquarium, located beneath the world famous Forth Rail Bridge, in North Queensferry, we are easily accessible by road or rail, just 19 minutes out of Edinburgh Waverley by train. We offer visitors the chance to experience the UK’s longest underwater viewing tunnel, mysterious coral reefs, majestic sharks and our amazing seal sanctuary. Over 40 displays, including the 4.5-million-litre Underwater Safari with its walkthrough tunnel, are home to hundreds of fascinating creatures, ranging from seals and seahorses to stingrays and giant sand tiger sharks.

Responsibilities

You will be responsible for the management of the retail operation ensuring high standards of customer service and guest experience, promoting sales and profit growth whilst controlling stock. Supporting guest experience and catering teams ensuring a smooth daily operation by anticipating operational and customer and creating a positive, memorable guest experience.

– To drive commercial performance of the retail sales operation by increasing turnover, delivering KPIs and maximising profitability

– Understanding and anticipating our visitor needs and demands regarding product, merchandising and customer service adapting our offer to meet those demands

– To analyse sales figures to inform merchandising and forecast future sales to plan stock levels to maximise profits

– To organise special promotions, displays, seasonal displays and events and markdowns as necessary

– To control, check and manage stock deliveries ensuring stock rooms are efficiently managed, tidy, safe and secure

– To utilise EPOS to ensure high speed of service by managing till screens effectively, using bar coding on retail products

– To carry out all functions of stock takes as required

– To ensure all outlets are prepared ready for opening and closed efficiently at the end of the day and stock secure and correctly accounted for

– Act as a role model for all customer-facing staff and volunteers and set an example for good customer service, engagement and health & safety practices

– Maintain an active presence in the attraction’ providing feedback and solutions to the General Manager

– Support the Guest Services team, managing customer feedback and working as part of the Aquarium team to continue to improve the visitor journey.

– To assist the Deep Sea World team with all aspects of sales and bookings, ensuring a full knowledge of the Venpos sales and booking system.

As part of the wider aquarium supervisory team, covering Duty Management you will also carry out other responsibilities as required, including crisis management, operational issues, staff training, paperwork/ record keeping, health and safety etc.

Why work for us?

Aspro Parks is a multinational company which operates more than 85 leisure attractions in Europe. Here in the UK Aspro owns Blue Planet Aquarium, Deep Sea World, Bristol Aquarium, Tynemouth Aquarium, 3 Blue Reef Aquariums, Smugglers Adventure and Oakwood Theme Park.

Here at Aspro, we make sure our employees are well taken care of. We recognise that their hard work and dedication are the driving force behind our success.

As well as providing a fun, interesting and informal working environment, we also offer:

· Free entrance into all Aspro Parks

· Free entrance into Deep Sea World for you, your family and friends

· Discount in our retail outlet

· Discount in our restaurant

· Regular training and development via our All-Aboard training scheme

· Free Shark Dive (on successful completion of your 6 month probationary period)

· Free on site parking

· Sociable working hours (the aquarium is open all year round apart from Christmas Day and New Year’s Day between 10am and 5pm/6pm).

How to Apply

If interested, please apply using your CV & covering letter via our indeed page.

We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Full-time, Permanent

Assistant Retail Manager

Blair Athol Visitor Centre

Permanent – Full Time

Closing date – 24th April 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Blair Athol is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering extraordinary and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

This role will have a key focus on our retail operations, you will be passionate about ensuring that store operations are running smoothly, efficiently and to a world-class standard. You will be a motivating presence, creating a collaborative work environment and leading the team in terms of operational excellence, ensuring scheduling, deliveries, inventory, communications and compliance are maintained for the store.

You will assist the Regional Brand Home Manager with all on-site retail functions, including oversight of retail operations, staff scheduling, inventory and stock control, opening and closing, pivotal initiatives, systems guide, and overall support the Brand Home operation.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking. As a line manager you will be responsible for coaching, mentoring, and encouraging the Brand Home team and crafting focused development plans for your direct reports.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for a dedicated individual with experience in fast paced retail/hospitality environment and facilitating extraordinary customer experience through operational excellence. You will have a consistent record of customer service, delivery of targets and leading engaged and passionate teams. Interested in technology and retail innovation, you will have the ability to solve sophisticated problems in order to create unforgettable customer experiences.

You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Worker Type :

Regular
Primary Location:

Blair Athol Visitors Centre

As we approach our busiest time of year, we have several seasonal positions available for you to join our team!⁠
We’re looking for enthusiastic, confident individuals who enjoy working with the public and display a flexible approach to work. Experience working in a customer-facing role is essential.

Your key responsibilities will include: reception/till duties, café and bar service, general cleaning duties and distillery tours.

Please note:
– This is a seasonal role that will last until September/October.
– Applicants must be prepared to work over a seven-day shift rota including weekends and bank holidays. Full training will be given.
– There are several positions available and we will continue to accept applications until all the positions are filled.

If you feel this interesting and varied role is for you, please apply by emailing vcarruther@bacardi.com with a cover letter outlining your suitability and an up-to-date C.V. If you have any questions or would like more information about the role, please email the address above.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in a newly created role of Head of Retail.

This role will have overall responsibility for driving the retail strategy across the Trust, leading the national retail team, and setting the future direction of their buying and merchandising proposition across both gift shops and online.

With a diverse portfolio of locations and online presence, this role is pivotal in ensuring that their offer continues to develop in a modern, and flexible way, delivering ranges that are distinctive, which promote their charitable purpose and brand values in new and innovative ways.

With the support of the retail team, the post holder will work collaboratively with property leadership teams to enhance the retail visitor experience delivering the right balance between national and local/property specific themes.

The post holder will also develop, continually review, and maintain all retail policies and procedures providing clarity of expected standards/governance and accountability across buying, product development, stock management, customer service, merchandising and supplier management.

This role involves travel to sites across Scotland with some flexibility for home-based working and whilst formally based at the Trust’s HQ in Edinburgh the post holder can be based anywhere in Scotland.

Key responsibilities of the role:

National Retail Strategy:
• Develop, review, and manage a national Trust Retail Strategy, setting goals and milestones across the next 10 years which deliver increased revenue whilst also supporting the charitable purpose of the Trust and reflecting the brand values
• Ensure consistency across the estate and online, in product development, stock management & compliance, profitability, and financial management
• Responsibility for the development, supply, and distribution of retail ranges across the NTS portfolio and online, and for the effective management of cost prices, distribution costs, inventory levels and supplier management
• Develop a set of national retail KPI’s, agreed with Operational Management teams which can be used to monitor and drive commercial performance
• Develop and create new business opportunities to further increase revenues across the Trust
Financial /Operational Management
Trading Performance/Customer Insight
Stock and Inventory management
People Management:
• The post holder has responsibility for the Product and Merchandise Manager roles as well as the dedicated E-Commerce team
Stakeholder Management/Engagement

Key skills and experience required:

• Experience of successful retail product development for multi-site operations in a public-facing retail services environment
• Previous successful management of E-commerce/online shop operations
• Successful experience of direct management of profitable retail operations
• Experience of successful/effective supply chain management, procurement, contractor management across capital, professional services, and inventory supply
• Business analysis experience and advanced knowledge and understanding of financial reporting, marketing reporting and systems reporting
• Experience of managing retail sales and stock management systems, EPOS and reporting within multi-site operations
• Operational experience advantageous: sales and service; leading sales team
• Experience of successfully increasing revenues through effective promotions and product development initiatives
• Proven experience of effective stock control management, stock-taking practise and financial year-end protocols and controls
• People Management experience, successfully leading and developing retail management teams

This role offers an excellent competitive salary within a range of £48,158 to £53,266 plus an annual car allowance of £3,800 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 1st April 2022.

Eden Scott is delighted to be working with the National Museum of Scotland Enterprises Limited in Edinburgh (NMSE).

NMSE is a wholly owned subsidiary of National Museums Scotland and provides support by gifting its potential profit to National Museums Scotland at the end of each financial year.

The company has departments in Publishing, Retail, and Hospitality & Events and an exciting opportunity has arisen to join the team in the role of Director of Retail.

This role will manage the Retail Division of NMSE, maximising sales and profit whilst observing the Vision and Values of the National Museums of Scotland ensuring high levels of customer care and visitor satisfaction.

This is a great time to develop retail for NMSE by identifying new opportunities and develop and plan the product range for the future.

Each of the Museums has a shop reflecting its collections and including specially commissioned replicas of items on display. They stock a selection of gifts from pocket money toys to hand-crafted scarves, glassware, designer jewellery and a range of books for both adults and children.

There are three shops in the National Museums of Scotland, stocking an extensive selection of imaginative gifts, souvenirs, toys and books. Other shops are to be found at the National Museum of Flight in East Lothian, the National War Museum at Edinburgh Castle and the National Museum of Rural Life in East Kilbride plus online shopping.

Key responsibilities of the role:
• To develop and implement a realistic and ambitious on-going retail strategy
• To set and achieve budgeted sales, profit figures and KPI targets
• To provide accurate reporting of business performance to the NMSE company board and attend regular board meetings.
• To manage and support the buying team, ensuring that a high-quality range of merchandise, relevant to each site within NMS is planned, sourced and stocked at appropriate levels to meet sales forecasts.
• To manage and support the Retail Manager, ensuring that high levels of customer service, visual merchandising and shop floor standards are maintained at all times.
• To ensure that systems and controls are in place in order to maintain accurate sales and stock records, including overseeing annual stocktaking and audits.
• To maintain excellent working relationships with colleagues within NMSE and NMS, ensuring that retail activities are aligned with strategic objectives of the entire organization.
• To manage and support the NMSE Product Development team in producing and maintaining stock of commercially successful ranges, drawing on NMS collections, image assets and public programmes. To support the continued expansion of the NMSE Product Development wholesale business, ensuring that high standards of service are maintained.
• To oversee the NMSE online shop, ensuring that content is developed, managed and marketed, and that service levels are maintained to meet customer expectations and industry standards.
• To manage GDPR compliance and other areas of governance across NMSE and be responsible for implementing the latest changes in guidance.
• To ensure EPOS system are utilized to their full potential, updating software / hardware as required, and compatibility with other IT based systems, in particular finance and ecommerce CMS (Shopify).
• Budget, instigate and manage Capital investment projects relating to Job refurbishments and expansions such as IT software, hardware purchases and new shop development.

Key skills and experience required:

We are seeking a retail professional with strong proven leadership and people management skills from a heritage, hospitality, tourism or high street retail background or similar. Applying candidates need to have:

• Broad experience in a retail environment, specifically in operations and merchandise planning / selection
• Experience of compiling and effectively managing significant budgets
• Significant experience with electronic point of sale systems (EPOS) and the features and benefits required of an effective system.
• Knowledge of best practice standards used in the retail industry.

This role offers an excellent competitive salary circa £50,000 and significant company benefits including 36.5 days annual leave, generous workplace pension scheme with a 12.5% employer contribution, eligibility to annual bonus scheme at 10% of salary and private medical scheme

Eden Scott is dealing exclusively with the NMSE on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online to Eden Scott or for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

The Commercial Officer is responsible for providing a first-class visitor experience and ensuring the upkeep of day-to-day retail operations. The role supports the Commercial Manager with managing ticket, retail sales and contributing to events, management of stock levels, programming the till, visual display merchandising and the maintenance and running of our online shop. You will act as the first point of contact for customers and ensure visitor targets are met through excellent customer service, data management, communication and Commercial marketing initiatives.

You will work as part of a dynamic team with a remit to expand our public offer and maximise income generation to support the world-renowned Dovecot Tapestry Studio. You will be expected to gain knowledge about Dovecot and share this confidently, acting as an ambassador for Dovecot with our visitors, participants, and suppliers.

The Role

To manage the day-to-day operations of the Edinburgh Zoo retail sales team and maximise income through agreed business plans. Delivering an engaging and inspirational retail environment for our visitors and provide an excellent customer experience, whilst generating income to exceed agreed targets in support of the RZSS vision and mission.

To ensure the security, integrity and accuracy of stock and payment transactions.

Some of the things you’ll do:
* Alongside the Head of Retail, contribute to the strategic development of the retail function
* Manage all aspects of the day-to-day operation of the retail outlet in the zoo??
* Develop and maintain a supportive and dynamic first-class customer service and sales culture amongst the team, inspire and motivate team to deliver an exceptional standard of service at all time, leading team to communicate important message to our visitors to encourage charitable giving.
* Achieve annual income targets and related profit and margin targets
* Achieve and report on daily, weekly, monthly, and quarterly income, profit and margin targets
* Manage and support the development of staff within the retail function

What we’re looking for:
* You’ll have an HND in retail management or an equivalent qualification or experience.
* Working knowledge of financial management systems including bookkeeping skills.
* Assertive communicator, ability to confidently engage with visitors.
* Significant experience of providing first-class customer care and service, including dealing with customer queries.

Please visit the RZSS Job Opportunities page for details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found atwww.rzss.org.uk/about-rzss/staff-benefits