Retail

Role Overview:
The Retail manager will ensure monetary sales and profit are maximised, that administrative procedures are adhered to, appropriate staff cover is provided, and individuals developed in their roles. Overall, the two shops reflect the values and character of the business.

Purpose of the Job:
The Retail Manager is accountable to the Chief Executive and is also accountable for ensuring that all aspects of customer service is operating to the highest standards encouraging repeat business through return visits.

The Retail Manager is responsible for:
Duties and Responsibilities
Management:
• Provide leadership, training, support and advice to the retail staff team
• Provide effective reports and advice to the Chief Executive
• Ensure the department operates to the highest standards of customer service
• Manage the stock control, cost and sales and margins
• Manage the department performance appraisal system
• Understand and follow the VMP, and be able to explain the VMP to customers
• Identify personal development needs in line with personal and company’s
objectives
• To undertake any other reasonable duties as may, from time to time, be required
Sales:
• Ensure that layouts are appropriate and effective
• Ensure creative in-store merchandising
• Displays are regularly changed to create interest
• Produce reports as required by the CEO and/or management team
• Meet and exceed sales targets

Buying:
• Liaise with suppliers and CMSL’s retail consultants re selecting and purchasing of
goods
• Maintain agreed stock value levels
• Ensure that budgeted sales margins are achieved
• Ensure the stock control system is up-to-date and accurate
• Ensure that goods purchased are complementary to CMSL’s brand values

Deliveries:
• Ensure that all deliveries are checked in accurately and that all
overages/shortages are appropriately recorded and reported
• Ensure that all goods received are correctly coded, priced and entered into CMSL’s EPOS system

Stocktaking:
• Undertake accurate and timely stocktaking as per CMSL’s requirements

Financial Control:
• Ensure daily cash-up is completed and reconciles with readings
• Ensure all monetary shortages/overages are declared
• Ensure that an adequate supply of change is available
• Check cash by random checking
• Carry out lifts from tills to safe, as required, to minimise cash holding in the tills
• Authorise refunds/credit card purchases over the floor limit

Staffing:
• Assist in the recruitment of the employment of retail staff
• Train and support all members of the retail staff team
• Ensure that all staff training is appropriate, recorded and reported
• Motivate staff and highlight sales opportunities and techniques
• Ensure staff appearance meets the company’s requirements
• Undertake and maintain performance management of the retail staff
• Ensure that the retail operation is suitably staffed
• Take responsibility for creating and managing the retail staff rota
• Ensure that retail staff are aware of the latest company developments
• Monitoring staff hours and ensuring the hours recorded in the time and
attendance system are accurate and updated in time for the processing of the
monthly payroll.

Security:
• Maintain awareness of staff security
• Control the number of key holders
• Ensure that retail staff are aware on shoplifter procedures
• Develop the department Risk Assessments and Standard Operating Procedures
• Observe all Health & Safety requirements. Ensure compliance with Health and
Safety procedures, risk assessments and company policies

General:
• Ensure that administrative tasks are completed accurately and on time
• Be aware of and comply with all CMSL’s Health and Safety policies

Location Overview:
Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.

Person Specification:
The role would suit someone who has had experience in an ‘all year-round’ visitor attraction. The right individual must demonstrate excellent people skills, both customer-facing and within your team.
The role will require a degree of flexible working to meet the business needs, 7-day operation and events outwith normal operating hours.

Experience/Qualifications

Knowledge & Skills:
• Experience in a customer focussed retail environment
• Experience of managing a retail team
• Experience of stock control, cost of sales, margins etc.
• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Ability to give clear direction to all retail staff
• Ability to work alone as well as part of a wider team and under pressure
• Excellent attention to detail
• Problem solver
• Excellent practical application of Microsoft Office/ ICR Epos System
• Full driving licence
• Ability to be flexible and work outwith normal working hours on occasion

Personal Attributes/Behaviours:
• Pleasant, confident, and professional work manner
• The ability to identify success as well as areas for improvement
• A motivated individual who is not fazed by an ever-changing environment
• Smart appearance
• Attention to detail
• Committed
• Flexible with a ‘Can do’ approach
• Adaptable
• Team player

Are you experienced in retail, with a passion for gin and providing exceptional customer experience? If so, we may just have the perfect opportunity for you as part of our brand-new Edinburgh Gin Distillery!

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Our Story…

Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft and wonder-filled flavour. We have been consistently rated on TripAdvisor as one of Scotland’s top tourist attractions through an offering of innovative and engaging experiences. Not one for ‘resting on our laurels’, in January 2024 we closed the doors to our Edinburgh Gin West End Distillery and Hanover Street retail shop in preparation for our extraordinary next chapter…

Nestled in the heart of Edinburgh’s Old Town, excitement is distilling as we look forward to opening our brand-new, state-of-the-art distillery at the Arches on East Market Street, where traditional craft meets innovation and we celebrate the art of gin-making amidst breath-taking views of Edinburgh’s skyline. This ongoing investment is a true testament to the pride we have in our product and our commitment to sharing this with our visitors, ensuring everyone who comes to see us has the most exceptional Edinburgh Gin experience.

With plans to welcome visitors from late 2024, our new Brand Home is more than just a distillery; it’s a place where stories are told, where discoveries are made, where life-long connections are made with our brand, and where the spirit of Edinburgh comes alive.

As we embark on this next evolution of our Edinburgh Gin journey, fuelled by our passion for gin and dedication to excellence, we are now looking for kindred spirits to join us at this truly exciting time…

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Our Opportunity…

As we prepare to open the doors to our brand-new Distillery, we are now looking for a Retail and Admissions Supervisor to join us at what is a very exciting and critical time for our brand and distillery.

Our Retail and Admissions Supervisor will support our existing Retail and Admissions Manager in overseeing the day to day operation across retail and ticketing across our Edinburgh Gin Distillery and concession store within John Lewis Edinburgh, leading by example and using best practice to provide our visitors with an exceptional experience during these crucial first and last touch points, whilst seeking opportunities to increase sales.

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Who We Are Looking For…

We are looking for a warm, friendly, engaging and charismatic individual, who shares our passion and enthusiasm for our product, brand and providing exceptional customer experience, acting as a true advocate for Edinburgh Gin.

The successful candidate will be an experienced retailer with strong communication skills who is naturally at their best when engaging with consumers, whilst also being able to liaise effectively and build relationships with key internal and external stakeholders. A team player with a keen eye for detail and the ability to take the initiative, who leads by example to support the Retail and Admissions Manager to create a culture of excellence – this will be essential as we establish our new retail offering within the Distillery and onboard our brand-new team of Retail Distillery Ambassadors making this a unique opportunity for the right candidate!

Our Retail team will utilise various IT systems in their day to day activities, therefore the candidate must be technically competent. Understanding KPI’s is essential and having the ability to understand commercial data and reporting would be advantageous.

This is a full-time opportunity, working on a ‘5 from 7’ day basis. With the Distillery open 7 days per week and due to the very nature of our industry, we are looking for candidates who can be flexible in their availability including weekends and evenings. In addition, the role holder must be comfortable supporting the smooth operation and resourcing across dual-sites (Edinburgh Gin Distillery and the concession store within John Lewis Edinburgh).

Due to the nature of our roles, candidates must be 18 or over and also be able to demonstrate that they currently have the required documents to live and work in the UK.

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What We Will Provide You…

A permanent role with a guaranteed monthly income based on our annualised hours contract
A highly competitive hourly rate of £13.17
A generous benefits package including enhanced annual leave, company pension scheme and product discount to name but a few

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Alternative Roles within our Edinburgh Gin Distillery…

At this time, we are also welcoming early interest applications in the following roles:

Distillery Ambassador (Visits)
Distillery Ambassador (Retail & Admissions)
Distillery Ambassador (Bar)
Housekeepers

For more information and to register your interest in one of these opportunities, please visit our website.

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Next Steps…

Our Retail & Admissions Supervisor (Edinburgh Gin) is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

To apply for this opportunity, please head to our website by clicking below. Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

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Ian Macleod Distillers…

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

***No Agency Contact***

Location: Blair Drummond Safari Park
Days: 5 days out of 7 a week (including weekend days in the open season)
Report To: Head of Marketing
Salary: From £35,000 p.a.

Background:
Blair Drummond Safari and Adventure Park was opened to the public in 1970 and was, at the time, one of Britain’s first safari parks. We are proud to be a family run business that provides a world-class visitor experience. Recognised as one of the top 10% of visitor attractions in the World by TripAdvisor last year, we welcome 500,000 visitors a year, between March and December. Set in 160 acres of parkland our animals and attractions provide educational and fun experiences for families, schools, and groups. We have on-site gift shops that cater to the needs of our differing customer groups, focusing on selling toys and branded souvenirs.

We are looking for an experienced Retail Manager who can assume overall responsibility for the commercial performance of the retail function within the Safari Park, under the supervision of the Head of Marketing. This will require the management of all aspects of range planning, purchasing, pricing, stock management, merchandising, operations, customer service, people management and compliance. You will build and maintain strong supplier relationships and make robust purchasing decisions based on reliable sales and stock management data and in line with the Safari Parks sustainability and education goals. Ensure the retail units are well presented, commercial and appealing to the Safari Parks customers. Recruit, train and manage a team of seasonal employees to deliver excellent customer within hourly budgets and oversee the daily operation of the function with support from your retail supervisor. Seek opportunities to develop the function in the future through brand development, additional ‘pop-up’ outlets or on-line sales.

Duties:
• Analyse sales data to manage trends and stock management.
• Work with the Head of Marketing to develop range planning and a buying strategy.
• Develop and maintain a good relationship with suppliers.
• Place all orders for stock replenishment based on sales data.
• Negotiate commercial prices based on profit margins.
• Manage stock levels and maintain stock control systems.
• Merchandise the retail units to appeal to our customer profile and maximise sales.
• Recruit and train a seasonal team to provide excellent customer service in all units.
• Plan the rota for the retail team to ensure all units are fully operational and within budget.
• Act on visitor feedback to make improvements to the function when required.
• Develop the retail offering in the Park to maximise sales.

In return you will be part of a lovely team of people working in amazing surroundings. We also end our season on the 23rd of December and re-open in mind-March, meaning no Christmas or New Year working, a real benefit in the Retail environment. We operate a 7 day a week operation during our season during the Park’s opening hours, with no requirement for night shifts or earlies.

We offer an excellent benefits package including a competitive salary and generous defined contribution pension scheme. Staff passes and ‘Behind the Scenes’ Experience vouchers for friends and family, 24/7 access to our Employee Assistance program and free access to Scotland’s top visitor attractions with Association of Scottish Visitor Attractions (ASVA) Membership.

Full Time Permanent Position, Year-Round Work, Pay above the Real Living Wage, Accommodation available
You must have a UK Work Visa

We would love to hear from you if you are kind, willing to learn, looking for long term, full-time, and live within daily travelling distance of Grandtully or are able to relocate. Come and be part of a unique team of colleagues selling world-class chocolates and serving diverse customers in a beautiful and friendly atmosphere. If you yearn for a positive work environment, enjoy variety in your routine and like to develop new skills and capacities, this is a chance to become a part of a skilled team and Four-Star family business.

BENEFITS OF WORKING HERE: Excellent rates of pay and bonus scheme. We can offer accommodation. Being part of a socially safe work environment free from backbiting and gossip. Working with a fun, supportive and kind team; Consideration of family needs, studies and other work; Good training and upgrading of your service skills and capacities. Our team includes people with many years of retail and food service experience as well as those starting out in the world of work for the first time. New team members are trained and accompanied until they are confident in their ability to carry out all tasks. Living and working in beautiful Highland Perthshire!

WHO WE’RE LOOKING FOR: Someone who enjoys both the elegant details of luxury retail and offering the warmth of genuine hospitality to provide customer service at a world-class standard. This Retail Manager role is perfect for someone who feels at home in a luxury retail environment, who is accurate and detail-focussed but relaxed and approachable. The ideal candidate will be enthusiastic about the Iain Burnett brand and the world of gourmet chocolate, know how to maintain high standards through consistent training and communication with their team, have a head for numerical accuracy and a methodical working style. Personal qualities are more important than experience. We are looking for people who have an attitude of learning and a positive personality that contributes to a great working atmosphere.

A genuine interest in gourmet chocolate is essential as the focus is the award-winning chocolates of Iain Burnett Highland Chocolatier. The Chocolate Lounge offers a menu of gourmet Chocolates, Tasting Flights & Hot Chocolates, as well as home baked cakes and fine coffees & teas. The Chocolate & Gift Shops sell gourmet chocolates and elegant, unique gifts.

A FEW JOB DETAILS:
The Retail Manager is responsible for the smooth operation of the retail side of the Front of House leading a small team of Retail Assistants in Iain Burnett’s world-class Chocolatier. The ideal candidate will:
· Create and maintain positive colleague relationships with good humour and tact
· Teach, support and lead others with diligence and kindness
· Unify and galvanise the team when under pressure at busy times
· Thrive in a customer facing, team leadership role
· Be accurate with ordering stock and supplies as well as counting inventories and cash
· Be enthusiastic about the Highland Chocolatier brand and be proud to represent it
· Be able to communicate proactively with colleagues and management
· Have excellent decorum with the public
· Be punctual and available to work full-time across weekends and weekdays
· Be accurate with maths calculations and money handling under all circumstances
· Keep an attitude of learning and willingness to respond to training and feedback
· Ensure their team’s full adherence to company policies and the operations manual
· Have an eye for aesthetics in merchandising and presentation
· Manage accurate ordering and stock rotation and storage of products
· Help the Retail Director develop the customer experience onsite

REQUIRED EDUCATION, TRAINING, EXPERIENCE:
Good standard of numeracy/literacy is essential. Prior experience in retail and people management is preferable. Background in retail sales and operation of a shop is helpful – particularly in an environment of luxury products.

HOURS AND WORKING DAYS: Candidates must be able to work weekdays, weekends and flexibly to cover holidays. Applicants must live within daily travelling distance of Grandtully.

TO APPLY:
Contact Rachel via email: retail@highlandchocolatier.com
or phone 01887 840775 to ask any questions.
Your CV, two references and a covering letter must accompany application.

ADDRESS:
Iain Burnett Highland Chocolatier, Grandtully, between Aberfeldy & Pitlochry PH9 0PL
Job Types: Full-time, Permanent
Expected hours: 35 – 42 per week

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

While in the gift shop the apprentice will take direction from the manager (or their deputy), working alongside other staff. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the gift shop the apprentice will provide a consistently high standard of visitor care at all times:

Welcoming all visitors to the site and processing their purchases of both retail items and admission tickets, in a friendly, efficient and knowledgeable manner

Assisting in stock merchandising and management, helping to maintain high standards of product displays and stock availability

Answering visitors’ queries about products and promotions, using product knowledge to pursue up-selling opportunities

Checking our visitors experience of the gift shop and enquiring whether all their needs are met

Promoting the National Trust for Scotland and the benefits of Trust membership

Always maintain excellent standards of site and personal presentation

Undertake the general ongoing operational cleaning of all areas as necessary

Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

Customer Service

Regular interaction with all members of the public

Provide outstanding customer service to elevate the overall visitor experience

Develop a working knowledge of the site’s history and engage visitors in a friendly and informative manner

Teamwork

Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

Help achieve sales targets and membership recruitment targets

Work closely with the Visitor Services Manager (Retail) and property staff to maintain high standards of display and merchandising.

Maintain stock availability, accurate pricing, and quality standards.

Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals

Occasional user of cleaning chemicals.

Expected to become familiar with and comply with the property’s Health and Safety policies.