Retail

KEY RESPONSIBILITIES

• Visitor services, admissions, events and retail offer (including ordering, merchandising, sales targets);
• Line management of Visitor Services Assistants
• Shared accountability for the sites KPI’s
• Manage retail stock file and ensure the successful planning and delivery of annual stock takes
• Visual Merchandising and maintaining a high standard of stock display and shop housekeeping
• Duty Management and Oversight/maintenance of the exhibition space and all aspects of the property;
• Membership sales (to targets) and general customer service (individuals, education visits, other groups);
• Housekeeping and security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager on-site and off-site as required (including “duty management” of the wider site to include the car park and monument).
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Support the informal learning and community engagement / outreach activity
• Housekeeping, maintenance and safety and security of the Property and grounds
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Liaising with contractors on projects and works on site
• Ensuring sites are clear of debris, rubbish etc and that signage is befitting of a Trust property
• Public engagement on site whilst carrying out duties
• Co-ordination of travel trade and group bookings
• Assisting with general collections care around the property

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous store; a treasure trove of food, drink, fashion, toys, quirky gifts, books…and much more. Our retail team are passionate about creating an unforgettable shopping experience in the store.

As Retail Assistant, you will help us to achieve outstanding service that exceeds expectations. We want our customers to leave the store with a smile on their face and shopping bags full!

What skills are required? With a passion for customer service you will be a hardworking, energetic, friendly, and welcoming team player who can communicate effectively with others. While experience in a similar role would be useful, it’s more important that you have a positive attitude and are great with people.

Why work for us? Our colleagues tell us they are proud to work here and value our commitment to their wellbeing. The Park is a beautiful place to work, with a store full of gorgeous products that are a pleasure to sell. You will work with a supportive team of like-minded people who share your passion for all things retail! Visit www.restorationyard.com for more information about what we do and working for us.

This is a full-time position, but we will consider applications from those looking for part-time hours. Candidates should be able to work weekends to cover our busiest time of the week.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com to apply.

The closing date for applications is 6 June.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

While in the gift shop the apprentice will take direction from the manager (or their deputy), working alongside other staff. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the gift shop the apprentice will provide a consistently high standard of visitor care at all times:

 Welcoming all visitors to the site and processing their purchases of both retail items and admission tickets, in a friendly, efficient and knowledgeable manner
 Assisting in stock merchandising and management, helping to maintain high standards of product displays and stock availability
 Answering visitors’ queries about products and promotions, using product knowledge to pursue up-selling opportunities
 Checking our visitors experience of the gift shop and enquiring whether all their needs are met
 Promoting the National Trust for Scotland and the benefits of Trust membership
 Always maintain excellent standards of site and personal presentation
 Undertake the general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

Customer Service
 Regular interaction with all members of the public
 Provide outstanding customer service to elevate the overall visitor experience
 Develop a working knowledge of the site’s history and engage visitors in a friendly and informative manner

Teamwork
 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes
 Help achieve sales targets and membership recruitment targets
 Work closely with the Visitor Services Manager (Retail) and property staff to maintain high standards of display and merchandising.
 Maintain stock availability, accurate pricing, and quality standards.
 Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals
 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies.

Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits With Passion, is what we do best… not only are we brand builders, but we are also producers, distributors, and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!

Our new retail adventure with Edinburgh airport has begun…

Doors to manual and cross check… something exciting has now landed! Our brand new Edinburgh Gin retail outlet is now airside in Edinburgh Airport!

For the very first time, shoppers in Edinburgh Airport are able to interact with our wonder-filled brand in an exquisite, brand new retail outlet experience directly in the airport. We are delighted to have entered into a new phase of partnership with Avolta (formally known as Dufry), as we formally launch our unique Edinburgh Gin Boutique within the newly refurbished World Duty Free store in Edinburgh Airport. This is an exciting development for our Edinburgh Gin brand in this key strategic retail outlet.

We are looking for a Retail Supervisor to lead our small established team. The role holder will be highly experienced in a retail setting and, ideally have a genuine passion for our Edinburgh Gin brand. Anyone interested in this opportunity should be able to plan ahead and take the initiative on the retail sales operations. You’ll also be a confident communicator and naturally at your best with consumers on a face to face basis.

The airport and our Edinburgh Gin boutique is open for business and we are looking for team members to proactively engage with early morning travellers and those returning late into the day, promoting and enthusing all things Edinburgh Gin with our consumers and brand advocates. Shift patterns may vary with potential early 4am starts and late finishes as standard within the airport operational hours. If you are successful then you will join a very small team of like-minded individuals who together will be the formative force working on this special partnership and contributing to the overall success of our new Edinburgh Gin retail experience in the airport.

We will also offer you a highly competitive salary ranging from £26,000+ dependent on experience, along with an additional travel allowance and access to a wide range of company benefits associated with our roles including; a generous employer contribution to pension; life assurance, income protection, private medical insurance cover (service levels dependent); company bonus; product allowances and product discounts; paid volunteering days; holiday buying via salary sacrifice; plethora of online shopping discounts; gym membership discounts; and access to a wealth of wellbeing platforms, related support and general information sources.

Next Steps

If you are interested in applying for this opportunity, please click ‘apply now’ below.

We will require candidates to provide us with a tailored cover letter outlining why your skills and experiences are best fit for this exciting and unique opportunity. In addition, candidates will be asked to submit an up to date CV and complete a set of application questions. It is also important to note that in order to be able to work in the airport, all successful candidates will need to go through stringent security vetting (carried out by IMD and Edinburgh airport), before and during employment which will likely include, as a minimum, up to 5 years referencing checks (including any gaps) and a clean disclosure Scotland check. In addition, a number of other security and background checks may be required to be undertaken at various times before and during employment, details of which will be provided at point of provisional offer and throughout employment as required.

Given the excitement around our Edinburgh Gin brand and our new retail experience, we expect that our second wave of recruitment here may not be around for too long, so… go go go!

Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits With Passion, is what we do best… not only are we brand builders, but we are also producers, distributors, and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!

Our new retail adventure with Edinburgh airport has begun…

Doors to manual and cross check… something exciting has now landed! Our brand new Edinburgh Gin retail outlet is now airside in Edinburgh Airport!

For the very first time, shoppers in Edinburgh Airport are able to interact with our wonder-filled brand in an exquisite, brand new retail outlet experience directly in the airport. We are delighted to have entered into a new phase of partnership with Avolta (formally known as Dufry), as we formally launch our unique Edinburgh Gin Boutique within the newly refurbished World Duty Free store in Edinburgh Airport. This is an exciting development for our Edinburgh Gin brand in this key strategic retail outlet.

We are looking for team members to join our small established team, individuals who are professional and highly experienced retail experts, ideally combined with having a genuine passion for our Edinburgh Gin brand. Anyone interested in this opportunity should have oodles of individual charisma and is naturally at their best with consumers on a face to face basis.

The airport and our Edinburgh Gin boutique is open for business and we are looking for team members to proactively engage with early morning travellers and those returning late into the day, promoting and enthusing all things Edinburgh Gin with our consumers and brand advocates. Shift patterns may vary with potential early 4am starts and late finishes as standard within the airport operational hours. If you are successful then you will join a very small team of like-minded individuals who together will be the formative force working on this special partnership and contributing to the overall success of our new Edinburgh Gin retail experience in the airport.

If this doesn’t entice you then we will also offer you a highly competitive salary of £12.60 per hour and an additional travel allowance along with access to a wide range of company benefits associated with our roles including; a generous employer contribution to pension; life assurance, income protection, private medical insurance cover (service levels dependent); company bonus; product allowances and product discounts; paid volunteering days; holiday buying via salary sacrifice; plethora of online shopping discounts; gym membership discounts; and access to a wealth of wellbeing platforms, related support and general information sources.

Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits With Passion, is what we do best… not only are we brand builders, but we are also producers, distributors, and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!

Our new retail adventure with Edinburgh airport has begun…

Doors to manual and cross check… something exciting has now landed! Our brand new Edinburgh Gin retail outlet is now airside in Edinburgh Airport!

For the very first time, shoppers in Edinburgh Airport are able to interact with our wonder-filled brand in an exquisite, brand new retail outlet experience directly in the airport. We are delighted to have entered into a new phase of partnership with Avolta (formally known as Dufry), as we formally launch our unique Edinburgh Gin ‘Shop in Shop’ retail outlet within the newly refurbished World Duty Free store in Edinburgh Airport. This is a super exciting development for our Edinburgh Gin brand in this key strategic retail outlet. As we move towards opening, we are now in the second phase of our recruitment and are therefore looking for some additional talent to join us.

We are looking for team members to join our small established team, individuals who are professional and highly experienced retail experts, ideally combined with having a genuine passion for our Edinburgh Gin brand. Anyone interested in this opportunity should have oodles of individual charisma and is naturally at their best with consumers on a face to face basis. The airport and our Edinburgh Gin retail outlet is open for business soon so we are looking for team members to proactively engage with early morning travellers and those returning late into the day, promoting and enthusing all things Edinburgh Gin with our consumers and brand advocates. Shift patterns may vary with potential early 4am starts and late finishes as standard within the airport operational hours. In return, team members will be rewarded with a competitive salary and lots of additional benefits and product allowances. If you are successful then you will join a very small team of like-minded individuals who together will be the formative force working on this special partnership and contributing to the overall success of our new Edinburgh Gin retail experience in the airport.

Next Steps

If you are interested in applying for this opportunity, please click ‘apply now’ below.
We will require candidates to provide us with a tailored cover letter outlining why your skills and experiences are best fit for this exciting and unique opportunity. In addition, candidates will be asked to submit an up to date CV and complete a set of application questions. It is also important to note that in order to be able to work in the airport, all successful candidates will need to go through stringent security vetting (carried out by IMD and Edinburgh airport), before and during employment which will likely include, as a minimum, up to 5 years referencing checks (including any gaps) and a clean disclosure Scotland check. In addition, a number of other security and background checks may be required to be undertaken at various times before and during employment, details of which will be provided at point of provisional offer and throughout employment as required.

Given the excitement around our Edinburgh Gin brand and our new retail experience, we expect that our second wave of recruitment here may not be around for too long, so… go go go!

Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits With Passion, is what we do best… not only are we brand builders, but we are also producers, distributors, and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!
Our new retail adventure with Edinburgh airport has begun…

Doors to manual and cross check… something exciting has now landed! Our brand new Edinburgh Gin retail outlet is now airside in Edinburgh Airport!

For the very first time, shoppers in Edinburgh Airport are able to interact with our wonder-filled brand in an exquisite, brand new retail outlet experience directly in the airport. We are delighted to have entered into a new phase of partnership with Avolta (formally known as Dufry), as we formally launch our unique Edinburgh Gin ‘Shop in Shop’ retail outlet within the newly refurbished World Duty Free store in Edinburgh Airport. This is a super exciting development for our Edinburgh Gin brand in this key strategic retail outlet. As we move towards opening, we are now in the second phase of our recruitment and are therefore looking for some additional talent to join us.
We are looking for team members to join our small established team, individuals who are professional and highly experienced retail experts, ideally combined with having a genuine passion for our Edinburgh Gin brand. Anyone interested in this opportunity should have oodles of individual charisma and is naturally at their best with consumers on a face to face basis.

The airport and our Edinburgh Gin retail outlet is open for business soon so we are looking for team members to proactively engage with early morning travellers and those returning late into the day, promoting and enthusing all things Edinburgh Gin with our consumers and brand advocates. Shift patterns may vary with potential early 4am starts and late finishes as standard within the airport operational hours.
In return, team members will be rewarded with a competitive salary and lots of additional benefits and product allowances. If you are successful then you will join a very small team of like-minded individuals who together will be the formative force working on this special partnership and contributing to the overall success of our new Edinburgh Gin retail experience in the airport.

Next Steps

If you are interested in applying for this opportunity, please click ‘apply now’ below.
We will require candidates to provide us with a tailored cover letter outlining why your skills and experiences are best fit for this exciting and unique opportunity. In addition, candidates will be asked to submit an up to date CV and complete a set of application questions. It is also important to note that in order to be able to work in the airport, all successful candidates will need to go through stringent security vetting (carried out by IMD and Edinburgh airport), before and during employment which will likely include, as a minimum, up to 5 years referencing checks (including any gaps) and a clean disclosure Scotland check. In addition, a number of other security and background checks may be required to be undertaken at various times before and during employment, details of which will be provided at point of provisional offer and throughout employment as required.

Given the excitement around our Edinburgh Gin brand and our new retail experience, we expect that our second wave of recruitment here may not be around for too long, so… go go go!

Job Title: Retail & Admissions Manager

Location: Abbotsford, Melrose

Reporting to: Commercial Manager

Staff reporting: Visitor Services Supervisor, Visitor Services Assistants, Visitor Services Volunteers

Status: Permanent, 28hrs to 35hrs per week including weekends

Salary: Grade 5, £29,391 to £31,799 per annum (full time)