Retail

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Retail operation
• Create eye-catching and enticing retail displays, maintaining high standards of presentation.
• Identify opportunities to increase revenue through upselling, cross-selling and add-on sales.
• Input into range planning and the development of our retail product offer.
• Be responsible for organised ‘back of house’ systems and all aspects of stock management, including deliveries, storage and stock-taking.

Visitor experience
• Offer exemplary customer service and ensure all members of the team do the same.
• Gather visitor feedback to help evaluate and shape our offer.
• Support ambitious property-wide targets for customer satisfaction, membership recruitment and donations to our charity.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues as they arise and following our emergency procedures.
• Minimise our environmental impact through environmentally sustainable practices – especially energy use and waste disposal.
• Contribute photos, videos and story content for social media and marketing promotion
People management
• Supervise the day-to-day activities of a team of permanent and seasonal Visitor Service Assistants (VSAs)
• Achieve excellence in staff performance with motivation and training, task-setting and coaching our staff on front and back-of-house routines.
• Contribute to the preparation of rotas, allocating staff and volunteer resources to meet business needs.

Finance Management
• Share responsibility for achieving a retail budget of around £750,000 sales per year.
• Monitor commercial performance and adjust activities to capitalise on income-generating opportunities.
• Supervise daily retail till operations and perform end-of-day financial reconciliation.

Located in beautifully renovated 18th century stables within the historic Dalkeith Country Park, Restoration Yard is a gorgeous lifestyle store, food hall, restaurant and wellbeing space where visitors can shop, eat, and enjoy the beauty of the surrounding nature.

An opportunity has arisen to join the team at this special location, just a stone’s throw from Edinburgh, as Assistant Store Manager to support the delivery of our unique retail offering while driving sales and ensuring products are presented in line with our brand standards. The successful candidate will support the team in delivering outstanding customer service and achieving targets.

• Do you have excellent people skills and the ability to motivate others?
• Are you passionate about all things retail with an eye for detail?
• Can you demonstrate an organised approach with the ability to juggle a busy and varied workload?

Junior management or supervisory experience in a fast-paced retail environment selling quality products and brands is essential.

Interested? Please send a copy of your CV and covering letter to our recruitment team at recruitment@buccleuch.com and receive a copy of the role description.

The closing date for applications is 23 April.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Hours: Full Time or Part Time
Duration: Maternity Cover (1 year). June 2024 – June 2025.
Pay: £28,000

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 200 staff. This former floating palace of Queen Elizabeth II usually attracts circa 350,000 visitors a year from around the world.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN), and the top 1% in the world in its category.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Life Assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
– Free car parking for staff.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Merchandiser to join our great team.

Responsibilities

Responsibilities may include, but not limited to:

– Collaborate with suppliers and distributors to negotiate prices, quantities, and timescales.
– Analyse sales figures, customer reactions and market trends to maximise sales.
– Display products commercially to enhance sales.
– Manage all stock movement and consider promotions, price changes and markdowns.
– Raise all orders and track through to delivery.
– Ensure all products are priced accurately and invoices paid on time.
– Ensure overall stock levels are in line with company budgets.
– Manage effectively all administrative tasks.
– Take ownership for the annual stocktake in January.
– Offer Management cover in the shop when required.

Qualifications and Experience

– Good level of education with at least GCSE / Standard Grade / National 5 Maths and English – Essential
– Ability to use IT systems efficiently and effectively (Excel, MS Word) – Essential
– Ability to analyse data to produce clear reports – Essential
– Commercial awareness – Essential
– Previous Retail Experience – Essential
– Relevant work experience in a similar organisation or background – Desirable

Personal Qualities

We are seeking a first-class, commercially astute individual with strong analytical / numerical skills, a flair for retail and a positive can-do personality to join our award-winning team.

A passionate team player who promotes and drives a culture of continuous improvement.

The job is based in our Gift Shop and on board Britannia.

How to Apply

If this role excites you and you are interested in applying, please send us your CV and a short covering letter telling us a little bit about yourself as well as why you would be a great fit for the role, to Kerry Burns at kerry.burns@tryb.co.uk.

Closing date: 3 May 2024.

Founded over a century ago, in 1888, Lalique has endured as the ultimate symbol of French luxury.

We are looking for a dynamic, customer focused Boutique Specialist to join our team at the Lalique Boutique, the only one of its kind in Scotland.

The Lalique Boutique is located at The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. This is a unique luxury Scottish brand, with the hospitality business comprising of the Two MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House.

We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

In this role you will be working:
5 days out of 7, including weekends.
You will report to the Operations Manager and will be responsible for the daily running of the Lalique Boutique, including serving clients and promoting and selling the Lalique brand. This includes liaising with our concession partner Lalique in London, marketing the boutique to increase awareness as well as reporting sales figures and stock levels to Lalique & Glenturret.

About you:
The position requires excellent organisational and people skills with the ability to work comfortably on your own or together as a team.
You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail.
Exemplary communication and time management skills, flexibility and proactivity as well as a friendly and solution-focused attitude are imperative.

You’re passionate about Lalique and possess the confidence to engage with customers, communicating features and benefits of merchandise whilst applying suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.
Previous experience in cash-handling/ cash-up procedures is essential.

What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Retail Commission Scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.
A full job description is available on request.

our role of Retail Assistant with Historic Environment Scotland based at Stirling Castle will be a part time, part year permanent position with a likely start date of May 2024.

Working Hours:-
* April to September – 33 hours 48 minutes per week
* October to November – 25 hours 24 minutes per week

This post sit within the retail team within Stirling Castle, working closely with members of the castle’s admission and guiding team, to deliver a seamless visitor experience across the castle. This will involve roles such as greeting our visitors in the car park, carrying out cleaning and grounds maintenance duties, selling admission tickets or processing online bookings, selling our range of retail products or outlining the history of the site to our diverse visitor base.

Stirling Castle staff pride themselves on delivering a first-class service. We have welcomed over 450,000 visitors from April – December 2023, visitors from many countries around the world who are all looking for a unique experience, with the anticipation that we will welcome even more visitors in 2024.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Benefits of working with HES
– A generous holiday allowance of 25 days holidays + 11.5 public holidays per year (pro-rata for employees)
– A Civil Service pension which means you will receive an employer contribution of 27% of your annual salary
– Free entry to Historic Environment Scotland sites (with up to three guests) and all English Heritage, Manx and Cadw properties
– Discounts on 100’s of online retailers
– Interest free loans for bicycles and annual travel passes

Closing date for application is noon on Wednesday 10th April 2024, with interviews expected to take place w/c Monday 22nd April 2024.

Circa £25,000 per annum depending on experience

Restoration Yard is a gorgeous lifestyle store, food hall, restaurant and wellbeing space in the stable yard area of Dalkeith Country Park, a beautiful 1,000 acre space.

Working closely with our Creative Director, this is a unique opportunity to gain knowledge and experience whilst assisting in product selection, stock management, online uploads and merchandising within a small, enthusiastic and hardworking team. If you are a team player with a passion for quality brands, this could be the perfect opportunity for you!

• Do you have experience in a buying or procurement role and proficiency with Microsoft Office?
• Can you demonstrate excellent communication skills with a ‘can-do’ attitude?
• Are you passionate about all things retail with a sound understanding of visual merchandising principles?

The successful candidate will be a creative thinker with knowledge of the latest retail trends. Previous experience of stock management systems will be an advantage.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 14 March

View our Privacy Policy at https://www.restorationyard.com/privacy-policy/

The Retail Apprentice role provides training in a broad range of retail skills to someone with little or no experience. Our apprenticeship is a fantastic opportunity for a young person to learn, train and experience real work in a professional retail environment where we take great pride in looking after our visitors, providing beautiful places for people to visit and working to a high standard. Visiting the gift shop is an essential part of the visitor experience and the apprentice will take on the role of retail assistant seeking to make the gift shop visit a positive and memorable part of a visitor’s day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

The Retail Apprentice will work as part of the professional team there helping to give visitors from across the globe a warm welcome to the shop and help generate the income that enables us to care for our properties.

The Apprentice will also study for a Modern Apprenticeship (SVQ in Retail (Sales Professional) at SCQF Level 6) with the ITC Academy training provider.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

While in the gift shop the apprentice will take direction from the manager (or their deputy), working alongside other staff. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the gift shop the apprentice will provide a consistently high standard of visitor care at all times:

 Welcoming all visitors to the site and processing their purchases of both retail items and admission tickets, in a friendly, efficient and knowledgeable manner
 Assisting in stock merchandising and management, helping to maintain high standards of product displays and stock availability
 Answering visitors’ queries about products and promotions, using product knowledge to pursue up-selling opportunities
 Checking our visitors experience of the gift shop and enquiring whether all their needs are met
 Promoting the National Trust for Scotland and the benefits of Trust membership
 Always maintain excellent standards of site and personal presentation
 Undertake the general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required

SCOPE OF JOB

Customer Service
 Regular interaction with all members of the public
 Provide outstanding customer service to elevate the overall visitor experience
 Develop a working knowledge of the site’s history and engage visitors in a friendly and informative manner

Teamwork
 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes
 Help achieve sales targets and membership recruitment targets
 Work closely with the Visitor Services Manager (Retail) and property staff to maintain high standards of display and merchandising.
 Maintain stock availability, accurate pricing, and quality standards.
 Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals
 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.